Unified Communications Consulting & SI
$10,000 to $49,999
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was impressed with their customer service."

Mar 19, 2024

Owner, True Productions

Anthony Cassara

Media
Pittsburgh, Pennsylvania
1-10 Employees
Online Review
Verified

Chicago Business VoIP has fixed a digital media agency’s phone issues. The team has brought in hardware and configured them in the client’s office. They also provide ongoing IT support and consulting services.

Thanks to Chicago Business VoIP’s work, the client has migrated to a new phone system successfully. The team collaborates closely with the client and offers helpful solutions to the issues they find. Moreover, they’re responsive and have cost-effective services. Overall, they’re truly reliable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of True Productions

Describe what your company does in a single sentence.

True Productions is a boutique digital media agency specializing in Website Design and Development, Video Production, and Marketing Automation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chicago Business VoIP to accomplish?

Fix my business phone issues
Lower my monthly bill
Ongoing support with IT issues

SOLUTION

How did you find Chicago Business VoIP?

Online Search

Why did you select Chicago Business VoIP over others?

Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
Customer Service

How many teammates from Chicago Business VoIP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Listened to my current business phone troubles dealing with Comcast and Vonage.
Brought in new hardware and configured them to work in our office.
Provided consulting on necessary hardware to make sure the phones worked and still allowed my business to function.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bob and his team handled the migration process from my old system to the new one. They personally delivered the new hardware to my office and set everything up. When a few issues popped up, their team worked with me daily and suggested other solutions to fix the problem. They also monitored my system and would handle all communications with my internet provider.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team matched our passion for customer service. When you call, they always answer the phone and they don't give up.

What was your primary form of communication with Chicago Business VoIP?

In-Person Meeting
Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their customer service. They tell it like it is and are honest. Their pricing is fair.

Are there any areas for improvement or something Chicago Business VoIP could have done differently?

None.

RATINGS

5.0

Chicago Business VoIP

Chicago's Hometown Phone Company for Business®

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