Chicago Business VoIP

BACKGROUND

Please describe your company and position.

I am the Owner of True Productions

Describe what your company does in a single sentence.

True Productions is a boutique digital media agency specializing in Website Design and Development, Video Production, and Marketing Automation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chicago Business VoIP to accomplish?

• Fix my business phone issues
• Lower my monthly bill
• Ongoing support with IT issues

SOLUTION

How did you find Chicago Business VoIP?

Online Search

Why did you select Chicago Business VoIP over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Customer Service

How many teammates from Chicago Business VoIP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Listened to my current business phone troubles dealing with Comcast and Vonage. 
• Brought in new hardware and configured them to work in our office. 
• Provided consulting on necessary hardware to make sure the phones worked and still allowed my business to function.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bob and his team handled the migration process from my old system to the new one. They personally delivered the new hardware to my office and set everything up. When a few issues popped up, their team worked with me daily and suggested other solutions to fix the problem. They also monitored my system and would handle all communications with my internet provider.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team matched our passion for customer service. When you call, they always answer the phone and they don't give up.

What was your primary form of communication with Chicago Business VoIP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their customer service. They tell it like it is and are honest. Their pricing is fair.

Are there any areas for improvement or something Chicago Business VoIP could have done differently?

None.