Origen BPO is a company that has been serving customers in the USA for over 8 years. We offer customer service, appointment setting, collections, help desk, back office, and staffing services. Our bilingual and bicultural team serves clients in several industries, including: • Financial services • Healthcare • Beauty and SPAs • Retail • Insurance The services we provide to our clients include: • Customer service • Collections • Appointment setting • Recruiting • Help desk • Sales • Telemarketing • Data entry Partnering with us will ensure cost savings by having lower rates compared to hiring employees in the USA. Our Colombian based staff, who are exceptional at executing processes and our operations manager, who is based out of Southern California, will improve current processes which will increase your overall performance. We will not only meet metrics, but exceed your expectations. Email us a contact@origenbpo.com and let’s set a short call or visit fill out our contact form at www.origenbpo.com/contact.html
Business ConsultingCall Center ServicesHR Consulting
$10,000 to $49,999
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Our client’s perception of services has been improving ever since."
Sep 8, 2022
CEO, Hire a DevOps
Pablo Parodi
Business services
Argentina
11-50 Employees
Online Review
Verified
Origen BPO provides ongoing customer support services for an IT consultant firm.
By paying close attention to the client's needs, Origen BPO continues to improve on their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are an IT consultant company. I am the CEO of the company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Origen BPO, and what were your goals??
We needed support for customers.
SOLUTION
How did you select this vendor and what were the deciding factors?
I found them by Ads in internet.
Describe the project in detail and walk through their service package, including any calling tools used.
Origen BPO has been in charge of our help desk and customer support operation for over a few years. Our client’s perception of services has been improving ever since.
Who did you work with and what was the feedback process like?
Camilo helped us during the whole process. He is a very nice person.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Our client’s perception of services has been improving ever since.
Describe their project management style, including communication tools and timeliness.
No comments about this.
What did you find most impressive or unique about this company?
The work is done correctly. And we have a close connection every time we need.
Are there any areas for improvement or something they could have done differently?
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
