Call Center Services
$50,000 to $199,999
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I don't think there's anything they can improve on."

Jan 26, 2026

CMO, Status26

Mike Stewart

Business services
Farmers Branch, Texas
11-50 Employees
Online Review
Verified

Southwest Recovery Services provides collection services for a marketing firm. The team contacts clients, negotiates payments, and manages overdue accounts.

Southwest Recovery Services has a 50% success rate and has recovered $3,000-$10,000 from customers who are 2-12 months past due. The team has helped the client prevent accounts from aging. The client also praises the team's communication via email and messaging apps.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of Status26, a company that provides outsourced IT, website management, and integrated digital marketing services. We offer tools and platforms to enhance customer experience, local visibility, and campaign efficiency for brands of all sizes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Southwest Recovery Services?

We needed help with collections related to contractual marketing services.

SOLUTION

What was the scope of their involvement?

Southwest Recovery Services collects and updates billing card details. The team also contacts clients, negotiates payments, and manages overdue accounts.

What is the team composition?

We work with 2–5 members of Southwest Recovery Services’ team.

How did you come to work with Southwest Recovery Services?

We found them through an online search. We chose them because they were close to our geographic location and offered good value for the cost.

How much have you invested with them?

We’ve spent around $10,000.

What is the status of this engagement?

We started working with them in January 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Southwest Recovery Services has a 50% success rate, which is considered very high for our industry. The team has recovered $3,000–$10,000 from customers who are 2–12 months past due.

How did Southwest Recovery Services perform from a project management standpoint?

We communicate via email and messaging apps. Southwest Recovery Services has helped us prevent accounts from aging.

What did you find most impressive about them?

Steve (Owner) is an amazing sales guy.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

RATINGS

5.0

Southwest Recovery Services

The Collection Agency That Gets You Paid... Fast!

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