Origen BPO

BACKGROUND

Please describe your company and your position there.

We are an IT consultant company. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Origen BPO, and what were your goals??

We needed support for customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them by Ads in internet.

Describe the project in detail and walk through their service package, including any calling tools used.

Origen BPO has been in charge of our help desk and customer support operation for over a few years. Our client’s perception of services has been improving ever since.

Who did you work with and what was the feedback process like?

Camilo helped us during the whole process. He is a very nice person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Our client’s perception of services has been improving ever since.

Describe their project management style, including communication tools and timeliness.

No comments about this.

What did you find most impressive or unique about this company?

The work is done correctly. And we have a close connection every time we need.

Are there any areas for improvement or something they could have done differently?

No, the service is OK.