Top US Virtual Receptionist Companies
From coast-to-coast coverage to bilingual support, U.S. virtual receptionist companies help teams answer every call, book more appointments, and protect revenue after hours. In hubs like New York, Austin, and the Bay Area, providers pair trained agents with tight SLAs, HIPAA- and PCI-aware workflows, and integrations for tools like HubSpot, Salesforce, Clio, and ServiceTitan.
Clutch simplifies your shortlist with verified reviews, detailed service profiles, and transparent pricing data so you can hire with confidence. Use filters for budget, industry, languages, team size, and 24/7 availability to match the right partner to your call volume and tech stack. Whether you’re a startup or a multi-location brand, you’ll find live receptionist services, virtual answering service for small business, and virtual front desk solutions built for U.S. customers.
Start exploring these additional directories:
• Top Virtual Receptionist Companies
• Virtual Receptionist Companies in San Francisco
• Virtual Receptionist Companies in New York
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Featured
What are Featured Providers?
Undisclosed< $25 / hr250 - 999Serves United StatesServices provided
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
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See all 87 projectsSupportYourApp is a customer service center specializing in Contact Center Services, providing comprehensive solutions including Customer Support Services, Phone Support, and Telephonic Support. Across various reviews, clients praised their efficiency and adaptability, with many noting their proactive approach and commitment to client schedules. Approximately 90% of reviews highlighted their ability to handle high volumes of customer inquiries effectively.
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$1,000+$25 - $49 / hr250 - 999Orlando, FL
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See all 34 projectsXACT is a comprehensive Contact Center Services provider, offering a range of solutions including Inbound and Outbound Call Center services, Telephonic Support, and Customer Care Services. The company's commitment to communication and adaptability is noted across reviews, with an impressive 90% of feedback highlighting their proactive problem-solving and client partnership. Customers commend XACT for their effective project management and the ability to quickly adapt to diverse client needs, although a few suggest minor improvements in agent training and documentation consistency.
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
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See all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
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$1,000+< $25 / hr50 - 249Berkeley, CA
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See all 36 projectsWing Assistant is a provider of Customer Support Services, excelling in areas such as call handling, telephonic support, and customer care services. The company is praised across reviews for its seamless integration, excellent project management, and high performance, with a call answer rate consistently above 95%. Approximately 67% of reviewers highlight their professional dedication and exceptional customer service. However, one review suggests more involvement in the employee selection process.
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Undisclosed< $25 / hr50 - 249Jackson, MI
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See all 17 projectsAmbs Call Center is a prominent provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Reviews indicate high satisfaction, with 100% of feedback highlighting their excellent customer service and prompt, professional call handling. Clients emphasize their alignment in company values and efficiency in project management, making them a reliable choice for businesses seeking comprehensive Phone Support and Customer Care Services.
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UndisclosedUndisclosed10 - 49King of Prussia, PA
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See all 51 projectsSpecialty Answering Service is a prominent provider of Contact Center Services, offering Inbound and Outbound Call Handling, Customer Support, and Telephonic Support. With positive feedback in over 85% of reviews, clients commend their personalized service and responsiveness. They are recognized for reducing missed calls and ensuring professional customer interactions, though a few mention room for improvement in communication skills.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
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See all 35 projectsUassist.ME is a versatile Customer Support Services provider specializing in Contact Center Services, including telephonic support, customer care, and call handling. Clients laud their effective communication, quality candidates, and project management skills, with approximately 80% highlighting their ability to enhance business operations. Uassist.ME is noted for its bilingual capabilities and cost-effective, dependable service, though centralized training improvements are suggested by some.
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$1,000+< $25 / hr250 - 999Princeton, NJ
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See all 35 projectsExpertCallers is a professional Contact Center Services provider excelling in Customer Support Services, Inbound and Outbound Call Center solutions, and Telephonic Support. Reviewers consistently praise their professionalism and efficiency, with over 90% highlighting improved response times and customer satisfaction. Their ability to seamlessly integrate with client workflows and represent brands effectively is frequently noted as a standout feature.
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$50,000+Undisclosed1,000 - 9,999American Fork, UT
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See all 4 projectsROI CX Solutions is a company specializing in Contact Center Services, including Customer Support Services, Inbound and Outbound Call Centers, and Telephonic Support. Reviews highlight their flexibility, efficiency, and proactive communication, with 100% of reviewers noting improvements in customer satisfaction and operational efficiency. While minor initial setbacks were mentioned, 75% of reviewers commend their adaptability and professionalism.
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$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
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See all 38 projectsThe Hour - Back Office and Virtual Assistant Services is a company specializing in providing a range of administrative, accounting, and operational support services. Overall, the reviews are overwhelmingly positive, with 100% of clients praising their reliability, accuracy, and responsiveness. Approximately 50% of reviewers specifically highlighted the company's ability to improve organization and efficiency in their operations.
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$1,000+Undisclosed50 - 249Philadelphia, PA
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See all 72 projectsTop Virtual Assistant is a company specializing in Contact Center Services and Customer Support Services, providing solutions such as Inbound and Outbound Call Center management. Reviews highlight their professional and flexible approach, with over 85% of feedback noting improved customer response times and satisfaction. Their ability to integrate seamlessly with clients' existing systems and processes is frequently praised, enhancing efficiency across various industries.
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$1,000+Undisclosed1,000 - 9,999New York, NY
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See all 54 projectsAppointment Setter Online is a company specializing in outbound and inbound call center services, including appointment setting, prospect outreach, and lead qualification. Across their reviews, clients have praised their professionalism, consistency, and ability to deliver high-quality, sales-ready appointments, with nearly 100% positive feedback. Approximately 80% of reviewers highlighted their effective project management and responsiveness, contributing to improved sales pipelines and conversion rates.
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$1,000+< $25 / hr50 - 249New York City, NY
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See all 84 projectsTask Virtual is a company specializing in Contact Center Services, providing comprehensive solutions including customer support, inbound call center services, and administrative assistance. Reviews highlight their ability to efficiently manage customer inquiries, data processing, and appointment scheduling, with 100% of reviewers praising their flexibility and adaptability. The team is commended for their professionalism, timely communication, and integration into clients’ existing workflows, enhancing operational efficiency and customer care.
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$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
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See all 205 projectsRemote CoWorker is a company specializing in Contact Center Services and Customer Support Services, offering a range of solutions such as inbound and outbound call handling, telemarketing, and administrative support. The feedback is overwhelmingly positive, with approximately 90% of reviewers highlighting their responsiveness, effective project management, and value for cost. Clients consistently praise their reliability and the quality of their virtual assistants.
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$1,000+< $25 / hr50 - 249Cerritos, CA
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See all 5 projectsHire Live Support Inc is a company specializing in Customer Support Services, providing 24/7 support, sales assistance, and technical support. They consistently maintain high customer satisfaction, with a rate above 90%, and ensure rapid response times under 60 seconds. Clients appreciate their ability to act as an extension of their business.
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$1,000+< $25 / hr50 - 249Portland, OR
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See all 18 projectsTECHSPEED INC is a Call Center Services provider specializing in customer support services and data entry. Reviews highlight their exceptional project management, proactive communication, and capacity for scaling operations. They achieve high issue resolution rates and maintain timely deliverables, with 100% customer satisfaction reported. Approximately 90% of reviewers commend their adaptability and commitment to quality and efficiency.
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$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
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See all 44 projectsUnity Communications is a company specializing in Contact Center Services and Customer Support Services, offering inbound and outbound call center solutions. Feedback from reviews highlights their professionalism, timely communication, and valuable support, with 100% of reviewers praising their service quality. Most clients appreciate their proactive approach and the seamless integration of their teams into existing operations. Some noted areas for improvement in initial processes, but overall satisfaction remains high.
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$5,000+< $25 / hr1,000 - 9,999Dallas, TX
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See all 3 projectsAfrishore BPO is a business process outsourcing company specializing in lead generation, customer service, and back-office functions. Across their reviews, clients consistently praise their professionalism, timely delivery, and alignment with company values, with 100% reporting satisfaction and no areas for improvement. Approximately 67% of reviews highlight their excellent project management and communication skills.
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$5,000+< $25 / hr1,000 - 9,999New York, NY
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See all 5 projectsHoratio is a customer service outsourcing company that excels in building and managing customer success infrastructures for businesses. Across their reviews, Horatio is praised for their adaptability, effective project management, and proactive communication. Approximately 100% of reviewers noted their responsiveness and integration as part of their teams. Reviewers appreciate their exceptional service and the positive work environment they provide for their employees.
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$1,000+< $25 / hr50 - 249Chicago, IL
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See all 16 projectsHit Rate Solutions is a Contact Center Services company that offers Inbound and Outbound Call Center solutions, Customer Support Services, and Telemarketing Services. Reviews on Clutch.co generally highlight their professionalism, responsiveness, and cost-effectiveness, with approximately 85% of customers praising their rapid project handling and efficient communication. Additionally, 70% of reviewers commend their value for money.
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UndisclosedUndisclosed1,000 - 9,999Garden City, NY
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See all 16 projectsGo Answer specializes in Contact Center Services, offering Inbound and Outbound Call Center solutions. The company garners predominantly positive feedback, with clients praising their professionalism and responsiveness. Over 80% of reviewers highlight their effective customer support and cost savings, while a few note areas for improvement such as enhanced bilingual support and better training disclosures.
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UndisclosedUndisclosed250 - 999Tampa, FL
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See all 24 projectsAnswerFirst is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. The reviews indicate that 100% of feedback highlights their reliability, efficiency, and cost-effectiveness. However, some feedback suggests potential improvement in customer interaction quality, with roughly 25% mentioning this aspect. Overall, clients appreciate their ability to save time and money while offering dependable telephonic support.
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Undisclosed< $25 / hr50 - 249Las Vegas, NV
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See all 83 projectsAbby Connect is a distinguished Contact Center Services provider specializing in Inbound Call Center and Customer Care Services. With a 100% positive feedback rate, clients consistently praise their professionalism, quick responsiveness, and ability to streamline client communication. Notably, 80% of reviewers highlight Abby Connect's team approach, while 60% emphasize their adaptability and personalized interactions, underscoring their superior customer service capabilities.
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Undisclosed< $25 / hr250 - 999Duluth, GA
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
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UndisclosedUndisclosed10 - 49Phoenix, AZ
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See all 10 projectsVeza Reception is a customer service center specializing in virtual receptionist and call handling services, including inbound and outbound call centers. The feedback is overwhelmingly positive, with clients appreciating their efficiency, reliability, and adaptability. Around 86% of reviewers commend Veza Reception for professionalism and seamless integration with their businesses, while some suggest improvements in call recording and app development.
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$5,000+Undisclosed10 - 49Addison, TX
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See all 1 projectsSouthwest Recovery Services is a company specializing in Contact Center Services, particularly focusing on collections and customer care. They effectively manage overdue accounts and negotiate payments with a high success rate of 50%. Reviewers consistently highlight their impressive performance and valuable service, with no identified areas for improvement.
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$5,000+< $25 / hr10 - 49Miami, FL
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See all 5 projectsCloud Sourcing is a contact center services provider specializing in inbound call center and outbound call center solutions. They received positive feedback for their efficient management and ability to enhance sales and operations, with 100% of reviewers highlighting on-time delivery and significant output improvements. Their competitive pricing and exceptional talent are notably appreciated.
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$1,000+< $25 / hr250 - 999Beachwood, OH
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See all 5 projectsSummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.
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$10,000+< $25 / hr50 - 249Austin, TX
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Omnifon is a call center company. Founded in 2011, the company focuses on Call Center Services and Application Management & Support.
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$1,000+< $25 / hr50 - 249San Diego, CA
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See all 60 projectsCallZent specializes in comprehensive Contact Center Services, including inbound and outbound call handling and customer care services. Their reviews highlight a commendable performance in enhancing customer satisfaction, reducing response times, and providing efficient technical support. An impressive 100% of reviewers noted their professionalism, adaptability, and seamless integration with client operations. These attributes contribute to CallZent’s reputation as a trusted and reliable partner in customer service management.
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UndisclosedUndisclosed250 - 999Suffern, NY
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FGC+ is a Back Office Outsourcing company. Founded in 2011, the team offers Back Office Outsourcing and Accounting.
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$100,000+< $25 / hr1,000 - 9,999San Diego, CA
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Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Doylestown, PA
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See all 11 projectsHelpSquad is a customer service center offering a range of services, including inbound call center and customer support services. The company is lauded for its exceptional communication and alignment with client needs, achieving around 33% labor cost savings and enhancing service hours by 25%. Approximately 100% of reviewers praise their project management and adaptability, highlighting their ability to deliver tailored solutions promptly.
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$5,000+$25 - $49 / hr250 - 999Home, KS
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See all 16 projectsBlue Valley Marketing, a distinguished provider of Contact Center Services, excels in both inbound and outbound call center operations, telemarketing, and comprehensive customer support services. The company is consistently praised for its exceptional project management, responsiveness, and communication, with 100% of reviewers highlighting their professional delivery and commitment to customer satisfaction. Notably, Blue Valley Marketing has been instrumental in enhancing user experiences, reducing wait times, and improving customer satisfaction scores across diverse industries.
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$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
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See all 3 projectsRemoteReps, a company specializing in Contact Center Services, is noted for its strong performance in inbound and outbound call handling, including B2B appointment setting and telemarketing services. While 50% of reviews highlight their effectiveness in generating appointments and seamless communication, another 50% indicate issues with B2B processes and unpreparedness in project management. Overall, they excel in customer support services but may need to refine B2B sales strategies.
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UndisclosedUndisclosed250 - 999Portland, OR
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See all 7 projectsRuby is a company specializing in virtual receptionist and call handling services, including inbound call center and customer support services. Reviews highlight their professionalism and effective communication, with 100% positive feedback regarding call quality and customer service. Clients appreciate the personal touch provided by their live answering service, with no significant areas for improvement mentioned across feedback.
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$50,000+< $25 / hr1,000 - 9,999Duluth, GA
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See all 7 projectsSolvo Global is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services and executive administrative support. Their exceptional professionalism and well-structured processes have impressed clients, with 100% of reviews highlighting effective communication and a proactive approach. All reviewers commend their ability to exceed expectations and enhance business operations through well-documented processes and efficient staff management.
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$5,000+$25 - $49 / hr50 - 249Austin, TX
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See all 10 projectsContactWorks is a proficient provider of Contact Center Services, excelling in both inbound and outbound call handling, customer support, and telephonic support. Approximately 80% of reviews highlight their exceptional responsiveness, superior project management, and ability to align with client culture and values. Clients consistently praise their reliability, technical expertise, and the seamless integration of their services as an extension of client teams.
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Undisclosed< $25 / hr50 - 249Salt Lake City, UT
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See all 20 projectsDavinci Virtual Office Solutions is a company providing comprehensive Contact Center Services, including Inbound and Outbound Call Center support, virtual receptionists, and telephonic support. The reviews highlight their efficiency, affordability, and customer service excellence, with approximately 90% of customers praising their responsiveness and professionalism. Their services have significantly enhanced client communication and operational efficiency while being a cost-effective solution for various businesses.
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UndisclosedUndisclosed50 - 249Margate, FL
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See all 20 projectsAnswering Service Care, a provider of Contact Center Services and Customer Support Services, is highly regarded for its professional, helpful, and thorough customer care, with 87.5% of reviews highlighting their effective call handling and reliable 24/7 service. While there is praise for their bilingual support and value-for-money pricing, some feedback indicates areas for improvement such as mobile app updates and call recognition systems.
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UndisclosedUndisclosed50 - 249Nesconset, NY
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See all 18 projectsAnswering Legal is a specialized contact center service provider focusing on law firms, offering 24/7 call handling and customer support services. With overwhelmingly positive feedback, 100% of reviewers mention their professionalism and seamless call management, highlighting their ability to create a professional appearance for law practices. Clients appreciate the team's responsiveness and detailed message-taking, with 90% praising their ability to integrate smoothly into existing operations.
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UndisclosedUndisclosed10 - 49Columbus, GA
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See all 6 projectsVoice Link of Columbus, Inc. is a provider of Contact Center Services, specializing in Customer Support and Inbound Call Center services. The company is praised for its advanced technology platform, competitive pricing, and exceptional customer service, with 100% of reviews reflecting satisfaction and exceeding expectations. Notably, 90% of calls are accurately handled, emphasizing their commitment to precision and client needs.
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UndisclosedUndisclosed250 - 999Tallahassee, FL
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See all 8 projectsPATLive is a company specializing in Contact Center Services, providing comprehensive Customer Support Services, including Inbound Call Center and Phone Support. Across reviews, 100% of clients appreciate their efficiency and customer care, with numerous testimonials highlighting time savings and improved call handling. While some note the services are costly, the consensus is that PATLive delivers valuable and professional support consistently, enhancing business operations.
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UndisclosedUndisclosed50 - 249Butler, NJ
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See all 17 projectsAnserve Inc. excels in providing comprehensive Contact Center Services, specializing in both Inbound and Outbound Call Center operations. With a focus on Customer Support Services, including telephonic support for medical and utility sectors, they are praised for professionalism, responsiveness, and cost-effective solutions. Notably, 100% of reviewers commend their reliability and effective communication, making them a valued partner for seamless customer interactions and telemarketing services.
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Undisclosed< $25 / hr250 - 999Bernards, NJ
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See all 7 projectsLawyerLine™ specializes in Contact Center Services for law firms, offering 24/7 Customer Support Services including inbound call handling and appointment scheduling. Reviews highlight their excellent communication and adaptability, with approximately 90% of feedback being positive. Clients appreciate their efficiency, responsiveness, and value for money, noting their ability to seamlessly integrate into existing workflows and enhance client acquisition without requiring in-house staff.
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UndisclosedUndisclosed250 - 999Chicago, IL
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See all 1 projectsLiveAdmins offers Contact Center Services and specializes in Customer Support Services, providing real-person interaction for website chat solutions. Clients appreciate their responsiveness and effective communication, with 100% positive feedback highlighting their timely project delivery and ease of reaching support representatives, underscoring their commitment to quality telephonic support and customer care services.
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$1,000+< $25 / hr250 - 999Walnut, CA
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See all 1 projectsHelplama specializes in providing customer support services, including managing communication channels such as emails, live chat, phone, and social media inquiries. The overall feedback highlights their efficiency in improving response times and customer satisfaction, as well as their organized project management and impressive agent retention. The client noted no areas for improvement, indicating high satisfaction with Helplama's services.
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$1,000+< $25 / hr250 - 999Princeton, NJ
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See all 28 projectsExpress Virtual Assistant is a customer service center specializing in call handling and telephonic support services. They are consistently praised for professionalism and reliability, with 100% positive feedback highlighting their effective project management and communication. Approximately 60% of reviewers commend their ability to integrate seamlessly into existing workflows, enhancing operational efficiency and customer satisfaction.
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$1,000+< $25 / hr1,000 - 9,999Bristol, CT
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See all 10 projectsACC specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions. The company is recognized for efficient customer support, with approximately 80% of reviewers highlighting their quick response and reliability. However, pricing is noted as an area for improvement by 25% of clients. Overall, ACC delivers high-quality customer service and telephonic support, creating value for businesses.
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UndisclosedUndisclosed10 - 49Scottsdale, AZ
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See all 3 projectsBack Office Betties is a company specializing in Customer Support Services and Inbound Call Center solutions, providing virtual reception and call handling services tailored for legal practices. Feedback is overwhelmingly positive, with 100% of reviewers praising their professionalism and customer service. Clients frequently commend their seamless integration and personalized approach, significantly enhancing productivity and client satisfaction. Areas for improvement are minimal, with suggestions for an app being the most common.
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List of the Top 15 United States Virtual Receptionist Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services35% Virtual receptionist50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.6/40.016.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services45% Virtual receptionist65% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services50% Virtual receptionist55% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
70% Call Center Services30% Virtual receptionist30% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
30.8/40.013.6/20 Reviews9.4/10 Clients & Experience7.9/10 Market PresenceService focus
60% Call Center Services50% Virtual receptionist40% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services10% Virtual receptionist80% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
20% Call Center Services50% Virtual receptionist80% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
34/40.017.2/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services33% Virtual receptionist -
$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
Ability to deliver
30/40.013/20 Reviews8.8/10 Clients & Experience8.2/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
80% Call Center Services40% Virtual receptionist20% Other -
$50,000+< $25 / hr1,000 - 9,999Duluth, GA
Ability to deliver
30.3/40.016.2/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
15% Call Center Services35% Virtual receptionist85% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
33.3/40.016/20 Reviews8.5/10 Clients & Experience8.8/10 Market PresenceService focus
70% Call Center Services15% Virtual receptionist30% Other -
Undisclosed< $25 / hr50 - 249Salt Lake City, UT
Ability to deliver
29.2/40.014.6/20 Reviews7.1/10 Clients & Experience7.5/10 Market PresenceService focus
100% Call Center Services50% Virtual receptionist -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
32.4/40.015.8/20 Reviews7.4/10 Clients & Experience9.2/10 Market PresenceService focus
60% Call Center Services15% Virtual receptionist40% Other -
UndisclosedUndisclosed50 - 249Nesconset, NY
Ability to deliver
30.2/40.016.2/20 Reviews5.6/10 Clients & Experience8.4/10 Market PresenceService focus
60% Call Center Services34% Virtual receptionist40% Other -
UndisclosedUndisclosed10 - 49Columbus, GA
Ability to deliver
29.3/40.016.2/20 Reviews6.9/10 Clients & Experience6.2/10 Market PresenceService focus
100% Call Center Services50% Virtual receptionist -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.1/40.016.2/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
10% Call Center Services25% Virtual receptionist90% Other -
$1,000+< $25 / hr250 - 999Princeton, NJ
Ability to deliver
31.4/40.020/20 Reviews1.8/10 Clients & Experience9.6/10 Market PresenceService focus
20% Call Center Services25% Virtual receptionist80% Other -
UndisclosedUndisclosed250 - 999Tallahassee, FL
Ability to deliver
27/40.015.8/20 Reviews2.4/10 Clients & Experience8.8/10 Market PresenceService focus
90% Call Center Services40% Virtual receptionist10% Other -
UndisclosedUndisclosed50 - 249Butler, NJ
Ability to deliver
29.1/40.016/20 Reviews5.7/10 Clients & Experience7.4/10 Market PresenceService focus
90% Call Center Services33% Virtual receptionist10% Other -
Undisclosed< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
27.3/40.015.6/20 Reviews3.6/10 Clients & Experience8.1/10 Market PresenceService focus
100% Call Center Services49% Virtual receptionist -
Undisclosed< $25 / hr250 - 999Bernards, NJ
Ability to deliver
28.4/40.016/20 Reviews7.4/10 Clients & Experience5/10 Market PresenceService focus
75% Call Center Services25% Virtual receptionist25% Other -
Undisclosed< $25 / hr250 - 999Duluth, GA
Ability to deliver
26.1/40.014.6/20 Reviews3/10 Clients & Experience8.5/10 Market PresenceService focus
80% Call Center Services37% Virtual receptionist20% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
20% Call Center Services10% Virtual receptionist80% Other -
UndisclosedUndisclosed250 - 999Chicago, IL
Ability to deliver
27.2/40.016.4/20 Reviews5.1/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
$1,000+< $25 / hr250 - 999Walnut, CA
Ability to deliver
25.1/40.016.2/20 Reviews2.3/10 Clients & Experience6.6/10 Market PresenceService focus
25% Call Center Services50% Virtual receptionist75% Other -
$1,000+< $25 / hr250 - 999Princeton, NJ
Ability to deliver
23.7/40.018.4/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
50% Call Center Services100% Virtual receptionist50% Other
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Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.S. Virtual Receptionist Services FAQs
Hiring a U.S. based virtual receptionist team keeps your customer experience aligned with local expectations and regulations. These dedicated firms offer advantages such as:
- Native English support with strong coverage for Spanish and other languages common in U.S. markets
- Compliance familiarity
- Time-zone alignment across ET–PT for true 24/7/365 or extended business hours
- Deep integrations with U.S. tools
- Local number porting, emergency handoffs, and on-call escalation that mirror U.S. operations
If you rely on appointments, intake, or high-value calls, U.S.-based live receptionist services reduce missed opportunities while protecting brand reputation.
Pricing typically depends on minutes, channels, and coverage. Based on Clutch’s data, clients can expect:
- Starter plans: $150 – $600 per month for 50–250 minutes
- Per-minute rates: $1.00 – $2.50+ (watch for 30–60 second billing increments and rounding rules)
- Per-call pricing: $0.80 – $3.00 where available
- 24/7 or higher-volume plans: $600 – $2,500+ per month
- Dedicated agent or team: $3,000 – $5,500+ per full-time agent/month
- Add-ons: appointment scheduling, CRM/EMR integrations, bilingual handling, SMS/chat, and complex scripting
Tip: For a virtual answering service for small business, estimate monthly minutes from your current call logs, then add a 10%–20% buffer for seasonality.
Most virtual receptionist providers tailor scripts, compliance, and integrations by sector. These firms support markets and verticals such as:
- Healthcare and dental – HIPAA-aware intake, insurance verification, EMR-friendly handoffs
- Legal – conflict checks, case-intake triage, Clio/PracticePanther calendars
- Home services and property management – dispatch protocols, on-call rotation, ServiceTitan/Housecall Pro
- Real estate – lead capture, showing coordination, CRM follow-ups
- Financial services – identity verification, appointment setting, secure payment handling
- E-commerce and retail – order status, returns guidance, live chat escalations
- SaaS and tech startups – tier-0/1 support, ticket creation, status updates
- Professional services – consultation scheduling and form completion
- Define your project’s specific requirements and objectives — overflow vs. 24/7, new lead capture, appointment setting, payments, or basic support
- Set your SLAs — average speed of answer, first-call resolution, escalation paths, and callback timing
- Confirm integrations — calendars, CRMs/EMRs, payment gateways, and ticketing
- Review staffing model — shared vs. dedicated agents, concurrency, and training cadence
- Validate QA and reporting — call recordings/transcripts, monthly scorecards, dashboards, and coaching
- Test before you sign — run a 2–4 week pilot with clear success metrics and script iterations
- Ask for proof of work — case studies, references, and security posture
Maximize the directories and resources available on Clutch to find trusted firms for your project. Streamline your search by filtering options by pricing, client reviews, and industry expertise.
- Long lock-ins (12+ months) before a pilot or performance review
- Vague billing (no clarity on increments, after-hours rates, or transfer fees)
- No call recordings/transcripts or limited QA visibility
- Inflexible scripts and slow iteration cycles
- No documented security controls or unwillingness to sign a BAA for healthcare work
- High agent concurrency with poor average speed of answer (>60 seconds) and missed-SLA penalties that don’t favor the client
- Weak integration support or manual, error-prone handoffs
Part of mitigating risks is proactivity when evaluating potential partners. Identifying and avoiding these red flags early prevents headaches and costly mishaps.