Top US Virtual Receptionist Companies
From coast-to-coast coverage to bilingual support, U.S. virtual receptionist companies help teams answer every call, book more appointments, and protect revenue after hours. In hubs like New York, Austin, and the Bay Area, providers pair trained agents with tight SLAs, HIPAA- and PCI-aware workflows, and integrations for tools like HubSpot, Salesforce, Clio, and ServiceTitan.
Clutch simplifies your shortlist with verified reviews, detailed service profiles, and transparent pricing data so you can hire with confidence. Use filters for budget, industry, languages, team size, and 24/7 availability to match the right partner to your call volume and tech stack. Whether you’re a startup or a multi-location brand, you’ll find live receptionist services, virtual answering service for small business, and virtual front desk solutions built for U.S. customers.
Start exploring these additional directories:
• Top Virtual Receptionist Companies
• Virtual Receptionist Companies in San Francisco
• Virtual Receptionist Companies in New York
-
Featured
What are Featured Providers?
Undisclosed< $25 / hr250 - 999Serves United StatesServices provided
Focus Areas
See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
-
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Services provided
Focus Areas
See all 88 projectsSupportYourApp is a prominent provider of Customer Support Services, specializing in Inbound and Outbound Call Center activities, Telephonic Support, and Call Handling. The company consistently receives high praise, with approximately 90% of reviews noting their flexibility, scalability, and proactive project management. Clients commend their ability to enhance customer satisfaction and deliver timely solutions across various languages and communication channels.
-
$1,000+< $25 / hr50 - 249Chicago, IL
Services provided
Focus Areas
See all 18 projectsHit Rate Solutions is a call center service provider specializing in outbound call center and telemarketing services. The company consistently receives positive feedback, with approximately 90% of reviews highlighting their efficient project management and effective communication. Clients frequently commend their ability to generate leads and enhance customer relations, though some mention areas for improvement in accent and CRM capabilities.
-
$1,000+< $25 / hr50 - 249Berkeley, CA
Services provided
Focus Areas
See all 36 projectsWing Assistant is a provider of Customer Support Services, excelling in areas such as call handling, telephonic support, and customer care services. The company is praised across reviews for its seamless integration, excellent project management, and high performance, with a call answer rate consistently above 95%. Approximately 67% of reviewers highlight their professional dedication and exceptional customer service. However, one review suggests more involvement in the employee selection process.
-
Undisclosed< $25 / hr50 - 249Jackson, MI
Services provided
Focus Areas
See all 19 projectsAmbs Call Center is a provider of Contact Center Services, specializing in Inbound and Outbound Call Center operations, Customer Support, and Telephonic Support. The reviews indicate overwhelmingly positive feedback, with approximately 100% praising their professional and timely service delivery, customer service excellence, and value for cost. Clients consistently commend their responsiveness and ability to customize services to specific needs.
-
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Services provided
Focus Areas
See all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
-
UndisclosedUndisclosed10 - 49King of Prussia, PA
Services provided
Focus Areas
See all 51 projectsSpecialty Answering Service is a prominent provider of Contact Center Services, offering Inbound and Outbound Call Handling, Customer Support, and Telephonic Support. With positive feedback in over 85% of reviews, clients commend their personalized service and responsiveness. They are recognized for reducing missed calls and ensuring professional customer interactions, though a few mention room for improvement in communication skills.
-
$5,000+< $25 / hr250 - 999Miami Beach, FL
Services provided
Focus Areas
See all 35 projectsUassist.ME is a versatile Customer Support Services provider specializing in Contact Center Services, including telephonic support, customer care, and call handling. Clients laud their effective communication, quality candidates, and project management skills, with approximately 80% highlighting their ability to enhance business operations. Uassist.ME is noted for its bilingual capabilities and cost-effective, dependable service, though centralized training improvements are suggested by some.
-
$1,000+< $25 / hr250 - 999Princeton, NJ
Services provided
Focus Areas
See all 35 projectsExpertCallers is a professional Contact Center Services provider excelling in Customer Support Services, Inbound and Outbound Call Center solutions, and Telephonic Support. Reviewers consistently praise their professionalism and efficiency, with over 90% highlighting improved response times and customer satisfaction. Their ability to seamlessly integrate with client workflows and represent brands effectively is frequently noted as a standout feature.
-
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Services provided
Focus Areas
See all 8 projectsROI CX Solutions is a company specializing in Contact Center Services, including Inbound and Outbound Call Handling, Customer Care, and Telephonic Support. Reviews indicate a high level of customer satisfaction, with notable praise for their excellent customer service and adaptability. Approximately 80% of reviewers highlight their professionalism and efficiency in managing call center operations, while 100% report positive experiences with their flexible and responsive service.
-
$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
Services provided
Focus Areas
See all 38 projectsThe Hour - Back Office and Virtual Assistant Services is a company specializing in providing a range of administrative, accounting, and operational support services. Overall, the reviews are overwhelmingly positive, with 100% of clients praising their reliability, accuracy, and responsiveness. Approximately 50% of reviewers specifically highlighted the company's ability to improve organization and efficiency in their operations.
-
$1,000+< $25 / hr50 - 249Vancouver, WA
Services provided
Focus Areas
See all 9 projectsVirtualCare Assistants is a company specializing in Contact Center Services and Customer Support Services tailored for healthcare practices. Across their reviews, they are praised for enhancing operational efficiency and streamlining administrative tasks. Approximately 90% of reviewers highlight their reliability and proactive communication skills, while 100% report improved referral management and task reduction.
-
$1,000+Undisclosed50 - 249Philadelphia, PA
Services provided
Focus Areas
See all 73 projectsTop Virtual Assistant is a company specializing in Contact Center Services and Customer Support Services, providing solutions such as Inbound and Outbound Call Center management. Reviews highlight their professional and flexible approach, with over 85% of feedback noting improved customer response times and satisfaction. Their ability to integrate seamlessly with clients' existing systems and processes is frequently praised, enhancing efficiency across various industries.
-
$1,000+Undisclosed1,000 - 9,999New York, NY
Services provided
Focus Areas
See all 54 projectsAppointment Setter Online is a company specializing in outbound and inbound call center services, including appointment setting, prospect outreach, and lead qualification. Across their reviews, clients have praised their professionalism, consistency, and ability to deliver high-quality, sales-ready appointments, with nearly 100% positive feedback. Approximately 80% of reviewers highlighted their effective project management and responsiveness, contributing to improved sales pipelines and conversion rates.
-
$1,000+< $25 / hr50 - 249New York City, NY
Services provided
Focus Areas
See all 85 projectsTask Virtual is a company specializing in Contact Center Services, providing comprehensive solutions including customer support, inbound call center services, and administrative assistance. Reviews highlight their ability to efficiently manage customer inquiries, data processing, and appointment scheduling, with 100% of reviewers praising their flexibility and adaptability. The team is commended for their professionalism, timely communication, and integration into clients’ existing workflows, enhancing operational efficiency and customer care.
-
$1,000+< $25 / hr50 - 249Cerritos, CA
Services provided
Focus Areas
See all 8 projectsHire Live Support Inc is a distinguished provider of Customer Support Services, specializing in 24/7 Inbound Call Center and customer care solutions. Their exemplary service has sustained a long-term partnership with GETUS Communications, achieving over 90% customer satisfaction and maintaining rapid response times. Reviewers consistently commend their ability to seamlessly integrate with client operations and scale resources efficiently.
-
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Services provided
Focus Areas
See all 215 projectsRemote CoWorker is a versatile company providing Contact Center Services, focusing on both Customer Support and administrative tasks. Their high ratings and competitive pricing are frequently praised, with 100% of reviewers highlighting their responsiveness and timely project delivery. However, minor concerns about billing and payment flexibility were noted by a small percentage of clients. Overall, Remote CoWorker is recognized for effectively enhancing operational efficiencies across diverse sectors.
-
$1,000+< $25 / hr50 - 249Portland, OR
Services provided
Focus Areas
See all 18 projectsTECHSPEED INC is a Call Center Services provider specializing in customer support services and data entry. Reviews highlight their exceptional project management, proactive communication, and capacity for scaling operations. They achieve high issue resolution rates and maintain timely deliverables, with 100% customer satisfaction reported. Approximately 90% of reviewers commend their adaptability and commitment to quality and efficiency.
-
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Services provided
Focus Areas
See all 48 projectsUnity Communications is a company specializing in Contact Center Services, offering both inbound and outbound call handling and customer support solutions. The overall feedback is overwhelmingly positive, with 100% of reviewers praising the company's responsiveness, strong culture fit, and efficiency in improving customer satisfaction and business operations. Clients frequently highlight Unity's exceptional communication skills and their ability to integrate seamlessly into existing teams, with 40% of reviews specifically mentioning their impact on enhancing customer service quality.
-
$5,000+< $25 / hr1,000 - 9,999Dallas, TX
Services provided
Focus Areas
See all 3 projectsAfrishore BPO is a business process outsourcing company specializing in lead generation, customer service, and back-office functions. Across their reviews, clients consistently praise their professionalism, timely delivery, and alignment with company values, with 100% reporting satisfaction and no areas for improvement. Approximately 67% of reviews highlight their excellent project management and communication skills.
-
UndisclosedUndisclosed250 - 999Tampa, FL
Services provided
Focus Areas
See all 24 projectsAnswerFirst is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. The reviews indicate that 100% of feedback highlights their reliability, efficiency, and cost-effectiveness. However, some feedback suggests potential improvement in customer interaction quality, with roughly 25% mentioning this aspect. Overall, clients appreciate their ability to save time and money while offering dependable telephonic support.
-
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Services provided
Focus Areas
See all 34 projectsXACT is a comprehensive Contact Center Services provider, offering a range of solutions including Inbound and Outbound Call Center services, Telephonic Support, and Customer Care Services. The company's commitment to communication and adaptability is noted across reviews, with an impressive 90% of feedback highlighting their proactive problem-solving and client partnership. Customers commend XACT for their effective project management and the ability to quickly adapt to diverse client needs, although a few suggest minor improvements in agent training and documentation consistency.
-
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Services provided
Focus Areas
See all 16 projectsGo Answer specializes in Contact Center Services, offering Inbound and Outbound Call Center solutions. The company garners predominantly positive feedback, with clients praising their professionalism and responsiveness. Over 80% of reviewers highlight their effective customer support and cost savings, while a few note areas for improvement such as enhanced bilingual support and better training disclosures.
-
Undisclosed< $25 / hr50 - 249Las Vegas, NV
Services provided
Focus Areas
See all 83 projectsAbby Connect is a distinguished Contact Center Services provider specializing in Inbound Call Center and Customer Care Services. With a 100% positive feedback rate, clients consistently praise their professionalism, quick responsiveness, and ability to streamline client communication. Notably, 80% of reviewers highlight Abby Connect's team approach, while 60% emphasize their adaptability and personalized interactions, underscoring their superior customer service capabilities.
-
Undisclosed< $25 / hr250 - 999Duluth, GA
Services provided
Focus Areas
See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
-
UndisclosedUndisclosed10 - 49Phoenix, AZ
Services provided
Focus Areas
See all 11 projectsVeza Reception is a customer service center specializing in virtual receptionist and call handling services, including inbound and outbound call centers. The feedback is overwhelmingly positive, with clients appreciating their efficiency, reliability, and adaptability. Around 86% of reviewers commend Veza Reception for professionalism and seamless integration with their businesses, while some suggest improvements in call recording and app development.
-
$10,000+< $25 / hr50 - 249Austin, TX
Services provided
Focus Areas
See all 3 projectsOmnifon is a premier provider of Contact Center Services, specializing in Customer Support and Helpdesk Services for multinational clients. The company is lauded for significantly enhancing user experience and offering a broad range of commercial offerings. Impressively, 100% of reviewers highlight their commitment and service quality, though there's room for improvement in service demo speed.
-
$5,000+Undisclosed10 - 49Addison, TX
Services provided
Focus Areas
See all 1 projectsSouthwest Recovery Services is a company specializing in Contact Center Services, particularly focusing on collections and customer care. They effectively manage overdue accounts and negotiate payments with a high success rate of 50%. Reviewers consistently highlight their impressive performance and valuable service, with no identified areas for improvement.
-
$5,000+< $25 / hr10 - 49Miami, FL
Services provided
Focus Areas
See all 5 projectsCloud Sourcing is a contact center services provider specializing in inbound call center and outbound call center solutions. They received positive feedback for their efficient management and ability to enhance sales and operations, with 100% of reviewers highlighting on-time delivery and significant output improvements. Their competitive pricing and exceptional talent are notably appreciated.
-
$1,000+< $25 / hr250 - 999Beachwood, OH
Services provided
Focus Areas
See all 6 projectsSummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.
-
$10,000+< $25 / hr50 - 249St. Petersburg, FL
Services provided
Focus Areas
See all 2 projectsWise Business Process Outsourcing LLC is a company specializing in customer support services, including contact center services and customer care services. The overall feedback from reviews is overwhelmingly positive, highlighting the effectiveness and quality of their customer service, with 100% of reviewers noting impressive service quality and effective communication. The company excels in improving customer service through various channels, such as phone support and email.
-
UndisclosedUndisclosed250 - 999Suffern, NY
Services provided
Focus Areas
See all 1 projectsFGC+ is a company specializing in Contact Center Services, offering comprehensive Customer Support Services through both Inbound and Outbound Call Center operations. Reviews highlight a 100% positive feedback rate, emphasizing their exceptional work ethic and proactive leadership, which consistently meets organizational needs and enhances project initiatives.
-
$100,000+< $25 / hr1,000 - 9,999San Diego, CA
Services provided
Focus Areas
Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr250 - 999Doylestown, PA
Services provided
Focus Areas
See all 11 projectsHelpSquad is a customer service center offering a range of services, including inbound call center and customer support services. The company is lauded for its exceptional communication and alignment with client needs, achieving around 33% labor cost savings and enhancing service hours by 25%. Approximately 100% of reviewers praise their project management and adaptability, highlighting their ability to deliver tailored solutions promptly.
-
$5,000+$25 - $49 / hr250 - 999Home, KS
Services provided
Focus Areas
See all 16 projectsBlue Valley Marketing, a distinguished provider of Contact Center Services, excels in both inbound and outbound call center operations, telemarketing, and comprehensive customer support services. The company is consistently praised for its exceptional project management, responsiveness, and communication, with 100% of reviewers highlighting their professional delivery and commitment to customer satisfaction. Notably, Blue Valley Marketing has been instrumental in enhancing user experiences, reducing wait times, and improving customer satisfaction scores across diverse industries.
-
$50,000+< $25 / hr1,000 - 9,999Duluth, GA
Services provided
Focus Areas
See all 7 projectsSolvo Global is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services and executive administrative support. Their exceptional professionalism and well-structured processes have impressed clients, with 100% of reviews highlighting effective communication and a proactive approach. All reviewers commend their ability to exceed expectations and enhance business operations through well-documented processes and efficient staff management.
-
$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
Services provided
Focus Areas
See all 3 projectsRemoteReps, a company specializing in Contact Center Services, is noted for its strong performance in inbound and outbound call handling, including B2B appointment setting and telemarketing services. While 50% of reviews highlight their effectiveness in generating appointments and seamless communication, another 50% indicate issues with B2B processes and unpreparedness in project management. Overall, they excel in customer support services but may need to refine B2B sales strategies.
-
UndisclosedUndisclosed250 - 999Portland, OR
Services provided
Focus Areas
See all 7 projectsRuby is a company specializing in virtual receptionist and call handling services, including inbound call center and customer support services. Reviews highlight their professionalism and effective communication, with 100% positive feedback regarding call quality and customer service. Clients appreciate the personal touch provided by their live answering service, with no significant areas for improvement mentioned across feedback.
-
Undisclosed< $25 / hr50 - 249Salt Lake City, UT
Services provided
Focus Areas
See all 20 projectsDavinci Virtual Office Solutions is a company providing comprehensive Contact Center Services, including Inbound and Outbound Call Center support, virtual receptionists, and telephonic support. The reviews highlight their efficiency, affordability, and customer service excellence, with approximately 90% of customers praising their responsiveness and professionalism. Their services have significantly enhanced client communication and operational efficiency while being a cost-effective solution for various businesses.
-
UndisclosedUndisclosed10 - 49Columbus, GA
Services provided
Focus Areas
See all 6 projectsVoice Link of Columbus, Inc. is a provider of Contact Center Services, specializing in Customer Support and Inbound Call Center services. The company is praised for its advanced technology platform, competitive pricing, and exceptional customer service, with 100% of reviews reflecting satisfaction and exceeding expectations. Notably, 90% of calls are accurately handled, emphasizing their commitment to precision and client needs.
-
Undisclosed< $25 / hr250 - 999Bernards, NJ
Services provided
Focus Areas
See all 7 projectsLawyerLine™ specializes in Contact Center Services for law firms, offering 24/7 Customer Support Services including inbound call handling and appointment scheduling. Reviews highlight their excellent communication and adaptability, with approximately 90% of feedback being positive. Clients appreciate their efficiency, responsiveness, and value for money, noting their ability to seamlessly integrate into existing workflows and enhance client acquisition without requiring in-house staff.
-
$5,000+$25 - $49 / hr50 - 249Austin, TX
Services provided
Focus Areas
See all 10 projectsContactWorks is a proficient provider of Contact Center Services, excelling in both inbound and outbound call handling, customer support, and telephonic support. Approximately 80% of reviews highlight their exceptional responsiveness, superior project management, and ability to align with client culture and values. Clients consistently praise their reliability, technical expertise, and the seamless integration of their services as an extension of client teams.
-
UndisclosedUndisclosed250 - 999Chicago, IL
Services provided
Focus Areas
See all 1 projectsLiveAdmins offers Contact Center Services and specializes in Customer Support Services, providing real-person interaction for website chat solutions. Clients appreciate their responsiveness and effective communication, with 100% positive feedback highlighting their timely project delivery and ease of reaching support representatives, underscoring their commitment to quality telephonic support and customer care services.
-
UndisclosedUndisclosed50 - 249Butler, NJ
Services provided
Focus Areas
See all 18 projectsAnserve Inc. is a company specializing in Contact Center Services, offering a range of solutions including Inbound Call Center and Customer Support Services. The feedback on Anserve Inc. is mixed, with approximately 71% of reviews indicating positive experiences, highlighting their professionalism and responsiveness, while 29% report negative experiences, citing communication and service delivery issues. Despite some criticisms, many clients appreciate their efficient call handling and customer care services.
-
UndisclosedUndisclosed50 - 249Nesconset, NY
Services provided
Focus Areas
See all 18 projectsAnswering Legal is a specialized contact center service provider focusing on law firms, offering 24/7 call handling and customer support services. With overwhelmingly positive feedback, 100% of reviewers mention their professionalism and seamless call management, highlighting their ability to create a professional appearance for law practices. Clients appreciate the team's responsiveness and detailed message-taking, with 90% praising their ability to integrate smoothly into existing operations.
-
$1,000+< $25 / hr250 - 999Princeton, NJ
Services provided
Focus Areas
See all 28 projectsExpress Virtual Assistant is a customer service center specializing in call handling and telephonic support services. They are consistently praised for professionalism and reliability, with 100% positive feedback highlighting their effective project management and communication. Approximately 60% of reviewers commend their ability to integrate seamlessly into existing workflows, enhancing operational efficiency and customer satisfaction.
-
UndisclosedUndisclosed10 - 49Scottsdale, AZ
Services provided
Focus Areas
See all 3 projectsBack Office Betties is a company specializing in Customer Support Services and Inbound Call Center solutions, providing virtual reception and call handling services tailored for legal practices. Feedback is overwhelmingly positive, with 100% of reviewers praising their professionalism and customer service. Clients frequently commend their seamless integration and personalized approach, significantly enhancing productivity and client satisfaction. Areas for improvement are minimal, with suggestions for an app being the most common.
-
$1,000+< $25 / hr1,000 - 9,999Bristol, CT
Services provided
Focus Areas
See all 10 projectsACC specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions. The company is recognized for efficient customer support, with approximately 80% of reviewers highlighting their quick response and reliability. However, pricing is noted as an area for improvement by 25% of clients. Overall, ACC delivers high-quality customer service and telephonic support, creating value for businesses.
-
Undisclosed< $25 / hr10 - 49Birmingham, AL
Services provided
Focus Areas
See all 4 projectsLambent Marketing is a comprehensive marketing consultancy specializing in branding, marketing strategy, and business process outsourcing. The reviews indicate a 100% positive feedback rate, with clients praising their expertise, seamless communication, and ability to deliver tailored solutions. Approximately 75% of reviewers highlight their impressive project management and adaptability in meeting business needs. Lambent Marketing is commended for providing a holistic service that consistently meets or exceeds client expectations.
-
UndisclosedUndisclosed250 - 999Tallahassee, FL
Services provided
Focus Areas
See all 8 projectsPATLive is a company specializing in Contact Center Services, providing comprehensive Customer Support Services, including Inbound Call Center and Phone Support. Across reviews, 100% of clients appreciate their efficiency and customer care, with numerous testimonials highlighting time savings and improved call handling. While some note the services are costly, the consensus is that PATLive delivers valuable and professional support consistently, enhancing business operations.
-
$1,000+< $25 / hr250 - 999Walnut, CA
Services provided
Focus Areas
See all 1 projectsHelplama specializes in providing customer support services, including managing communication channels such as emails, live chat, phone, and social media inquiries. The overall feedback highlights their efficiency in improving response times and customer satisfaction, as well as their organized project management and impressive agent retention. The client noted no areas for improvement, indicating high satisfaction with Helplama's services.
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies and their real-time quotes in minutes.
Get My QuotesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Top 15 United States Virtual Receptionist Companies
-
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
29.8/40.013.6/20 Reviews9.4/10 Clients & Experience6.9/10 Market PresenceService focus
60% Call Center Services50% Virtual receptionist40% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
29.1/40.016/20 Reviews9.2/10 Clients & Experience3.9/10 Market PresenceService focus
35% Call Center Services45% Virtual receptionist65% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
30.2/40.016/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
50% Call Center Services35% Virtual receptionist50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
31/40.017.4/20 Reviews9.5/10 Clients & Experience4.1/10 Market PresenceService focus
45% Call Center Services50% Virtual receptionist55% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
20% Call Center Services50% Virtual receptionist80% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
31.3/40.017.6/20 Reviews8.4/10 Clients & Experience5.2/10 Market PresenceService focus
100% Call Center Services33% Virtual receptionist -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
28.2/40.014/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
70% Call Center Services30% Virtual receptionist30% Other -
$50,000+< $25 / hr1,000 - 9,999Duluth, GA
Ability to deliver
28.9/40.016.2/20 Reviews8.7/10 Clients & Experience4/10 Market PresenceService focus
15% Call Center Services35% Virtual receptionist85% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
20% Call Center Services10% Virtual receptionist80% Other -
$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
Ability to deliver
25.4/40.013/20 Reviews8.8/10 Clients & Experience3.7/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
30.6/40.015.6/20 Reviews8.5/10 Clients & Experience6.5/10 Market PresenceService focus
70% Call Center Services15% Virtual receptionist30% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
25.3/40.015/20 Reviews5.9/10 Clients & Experience4.5/10 Market PresenceService focus
80% Call Center Services40% Virtual receptionist20% Other -
Undisclosed< $25 / hr50 - 249Salt Lake City, UT
Ability to deliver
26.2/40.014.6/20 Reviews7.1/10 Clients & Experience4.5/10 Market PresenceService focus
100% Call Center Services50% Virtual receptionist -
UndisclosedUndisclosed10 - 49Columbus, GA
Ability to deliver
27/40.016.2/20 Reviews6.9/10 Clients & Experience3.9/10 Market PresenceService focus
100% Call Center Services50% Virtual receptionist -
Undisclosed< $25 / hr250 - 999Bernards, NJ
Ability to deliver
27.1/40.016/20 Reviews7.4/10 Clients & Experience3.7/10 Market PresenceService focus
75% Call Center Services25% Virtual receptionist25% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
29.6/40.016.6/20 Reviews10/10 Clients & Experience3/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30/40.016/20 Reviews9.6/10 Clients & Experience4.4/10 Market PresenceService focus
10% Call Center Services25% Virtual receptionist90% Other -
UndisclosedUndisclosed250 - 999Chicago, IL
Ability to deliver
25.8/40.016.4/20 Reviews5.1/10 Clients & Experience4.3/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
UndisclosedUndisclosed50 - 249Butler, NJ
Ability to deliver
26.1/40.015.6/20 Reviews5.7/10 Clients & Experience4.9/10 Market PresenceService focus
90% Call Center Services33% Virtual receptionist10% Other -
UndisclosedUndisclosed50 - 249Nesconset, NY
Ability to deliver
26/40.016.2/20 Reviews5.6/10 Clients & Experience4.2/10 Market PresenceService focus
60% Call Center Services34% Virtual receptionist40% Other -
$1,000+< $25 / hr250 - 999Princeton, NJ
Ability to deliver
22.4/40.018.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Call Center Services100% Virtual receptionist50% Other -
UndisclosedUndisclosed10 - 49Scottsdale, AZ
Ability to deliver
25.6/40.016.2/20 Reviews5.2/10 Clients & Experience4.1/10 Market PresenceService focus
50% Call Center Services50% Virtual receptionist50% Other -
$1,000+< $25 / hr1,000 - 9,999Bristol, CT
Ability to deliver
21.8/40.015/20 Reviews2.7/10 Clients & Experience4.1/10 Market PresenceService focus
50% Call Center Services44% Virtual receptionist50% Other -
Undisclosed< $25 / hr10 - 49Birmingham, AL
Ability to deliver
25.7/40.016.2/20 Reviews5.9/10 Clients & Experience3.7/10 Market PresenceService focus
10% Call Center Services100% Virtual receptionist90% Other -
UndisclosedUndisclosed250 - 999Tallahassee, FL
Ability to deliver
22.5/40.015.8/20 Reviews2.4/10 Clients & Experience4.3/10 Market PresenceService focus
90% Call Center Services40% Virtual receptionist10% Other -
$1,000+< $25 / hr250 - 999Walnut, CA
Ability to deliver
22.7/40.016.2/20 Reviews2.3/10 Clients & Experience4.2/10 Market PresenceService focus
25% Call Center Services50% Virtual receptionist75% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
26.9/40.015.4/20 Reviews7.4/10 Clients & Experience4.1/10 Market PresenceService focus
60% Call Center Services15% Virtual receptionist40% Other -
Undisclosed< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
23.4/40.015.6/20 Reviews3.6/10 Clients & Experience4.2/10 Market PresenceService focus
100% Call Center Services49% Virtual receptionist
Latest Virtual Receptionist Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.S. Virtual Receptionist Services FAQs
Hiring a U.S. based virtual receptionist team keeps your customer experience aligned with local expectations and regulations. These dedicated firms offer advantages such as:
- Native English support with strong coverage for Spanish and other languages common in U.S. markets
- Compliance familiarity
- Time-zone alignment across ET–PT for true 24/7/365 or extended business hours
- Deep integrations with U.S. tools
- Local number porting, emergency handoffs, and on-call escalation that mirror U.S. operations
If you rely on appointments, intake, or high-value calls, U.S.-based live receptionist services reduce missed opportunities while protecting brand reputation.
Pricing typically depends on minutes, channels, and coverage. Based on Clutch’s data, clients can expect:
- Starter plans: $150 – $600 per month for 50–250 minutes
- Per-minute rates: $1.00 – $2.50+ (watch for 30–60 second billing increments and rounding rules)
- Per-call pricing: $0.80 – $3.00 where available
- 24/7 or higher-volume plans: $600 – $2,500+ per month
- Dedicated agent or team: $3,000 – $5,500+ per full-time agent/month
- Add-ons: appointment scheduling, CRM/EMR integrations, bilingual handling, SMS/chat, and complex scripting
Tip: For a virtual answering service for small business, estimate monthly minutes from your current call logs, then add a 10%–20% buffer for seasonality.
Most virtual receptionist providers tailor scripts, compliance, and integrations by sector. These firms support markets and verticals such as:
- Healthcare and dental – HIPAA-aware intake, insurance verification, EMR-friendly handoffs
- Legal – conflict checks, case-intake triage, Clio/PracticePanther calendars
- Home services and property management – dispatch protocols, on-call rotation, ServiceTitan/Housecall Pro
- Real estate – lead capture, showing coordination, CRM follow-ups
- Financial services – identity verification, appointment setting, secure payment handling
- E-commerce and retail – order status, returns guidance, live chat escalations
- SaaS and tech startups – tier-0/1 support, ticket creation, status updates
- Professional services – consultation scheduling and form completion
- Define your project’s specific requirements and objectives — overflow vs. 24/7, new lead capture, appointment setting, payments, or basic support
- Set your SLAs — average speed of answer, first-call resolution, escalation paths, and callback timing
- Confirm integrations — calendars, CRMs/EMRs, payment gateways, and ticketing
- Review staffing model — shared vs. dedicated agents, concurrency, and training cadence
- Validate QA and reporting — call recordings/transcripts, monthly scorecards, dashboards, and coaching
- Test before you sign — run a 2–4 week pilot with clear success metrics and script iterations
- Ask for proof of work — case studies, references, and security posture
Maximize the directories and resources available on Clutch to find trusted firms for your project. Streamline your search by filtering options by pricing, client reviews, and industry expertise.
- Long lock-ins (12+ months) before a pilot or performance review
- Vague billing (no clarity on increments, after-hours rates, or transfer fees)
- No call recordings/transcripts or limited QA visibility
- Inflexible scripts and slow iteration cycles
- No documented security controls or unwillingness to sign a BAA for healthcare work
- High agent concurrency with poor average speed of answer (>60 seconds) and missed-SLA penalties that don’t favor the client
- Weak integration support or manual, error-prone handoffs
Part of mitigating risks is proactivity when evaluating potential partners. Identifying and avoiding these red flags early prevents headaches and costly mishaps.