Davinci Virtual Office Solutions

OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

I used this company to improve technical support for my clients.

What is the volume of inbound calls your company was handling per day?

More than 30% per day.

What were your company’s goals for the partnership with this service provider?

My goal was to expand the company more.

SOLUTION

What does this service provider provide for you on a normal basis?

They provide virtual office, live receptionist, live web-chat, and auto receptionist services.

Could you describe this service provider's pricing structure and how they bill you?

It costs $149 per month and I am billed monthly.

How did you find and select this service provider?

They were a recommendation from the company's advisers.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They are unique, innovative, excellent, and smart.

How much time and money do you estimate that this service provider saves you each month?

They save us around $5,000 per month.

Based on your experience, what takeaways can you share about working with this service provider?

They are a great provider of business addresses, live answering services, and meeting spaces.

What do you think are the strengths of this service provider?

Their strength is their experience in this area.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We need quality, personalized attention to the client and to offer the services of my company.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

Approximately 50 calls a day.

What challenge were you trying to address with the service provider?

I was recommended this company and decided to investigate more about them. I contacted them directly and decided to hire them.

SOLUTION

What was the scope of the service provider's involvement?

DaVinci Virtual provides a quality service with highly trained staff for customer service, 24 hours a day.

Could you describe the pricing structure and how they billed you?

I have a monthly payment for DaVinci Virtual's service. They have individual prices and packages of services where they give a good offer.

How did you come to work with this service provider?

I was recommended this company and look for their website. Then I contacted them and decided to use their services.

How would you assess the service provider for answering calls, customer service, and communication?

They have been better than the first company I hired. They have been better in many aspects and the quality of the attention is spectacular. They are attentive to all and have an efficient working protocol.

How much time, in hours, does this service provider save you each month?

N/A.

How much money does this service provider save you each month?

About $350 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They do almost all the work. They take care of the entire area of calls and manage everything.

What are the service provider's strengths?

They have highly trained staff for the attention of the calls and a good interface.

How can the service provider improve?

They could offer an application for customer service via smart phones.

How long has your company been working with this service provider?

2015 - Ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It helps us better communicate with our clients on a more personal basis. It was a 50/50 situation until we started growing and that's when we made the decision to go 100% virtual, and we haven't looked back since.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

92%.

What challenge were you trying to address with the service provider?

We wanted a company that gave us more than what we needed. When we started researching we found Davinci went above and beyond with included bilingual services and a decent rate.

SOLUTION

What was the scope of the service provider's involvement?

They provide bilingual services and call answering. They also order office supplies and are completely professional.

Could you describe the pricing structure and how they billed you?

They bill us on a monthly basis and if we were to find a better deal, they would even reduce the monthly payment for us.

How did you come to work with this service provider?

We found them through online research and reviews of current and past clients.

How would you assess the service provider for answering calls, customer service, and communication?

They are professional at all times and they know what is needed to make it a satisfying call.

How much time, in hours, does this service provider save you each month?

35.

How much money does this service provider save you each month?

$40 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

If anything they have become better equipped and more knowledgeable about what our clients want and expect, which helps save time, effort, and money.

What are the service provider's strengths?

They are constantly trying to improve their services.

How can the service provider improve?

I think the rate is decent but I wouldn't complain if it went down 10-15%.

How long has your company been working with this service provider?

Mar. 2014 - Ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We need back office services because it helps us keep track of all of our documents and it helps us explain things better when customers ask us questions. It is a good learning tool.

What type of work does your internal staff avoid by using a back office service?

Anytime you give someone else responsibility for an aspect of your business, whether a full-time new hire or an outside vendor, there is risk involved. Did I hire the right person/company to do the job? Will they do what they are supposed to do? How will they "fit" with existing employees or departments? These are the questions that nag owners of small businesses when handing over the reins to a new employee or vendor.

What challenge were you trying to address with the service provider?

Our goals were to become better and become one.

SOLUTION

What was the scope of the service provider's involvement?

They provide us with a storage for all documents.

Could you describe the service provider's pricing structure and how they billed you?

They bill us through an online system and that is how we pay, too.

How did you come to work with this service provider?

I did some research and looked at reviews.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They have done a lot for my company. They have helped us become better at communicating and explaining. They have also taught us how to work as a team.

How much time, in hours, does this service provider save you each month?

46.

How much money does this service provider save you each month?

$10,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They're great. I don't have too many complaints because they're a great company.

What are the service provider's strengths?

Their customer service is outstanding. Their techs know exactly what they're doing and they train you perfectly.

How can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

June 2009 - Ongoing.

How much money do you spend annually with this service provider?

Over $10,000,000.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We needed the expertise.

What type of work does your internal staff avoid by using a back office service?

Our staff can avoid the busy work.

What challenge were you trying to address with the service provider?

Our goals were to save time and preserve quality.

SOLUTION

What was the scope of the service provider's involvement?

They provide billing and data entry services.

Could you describe the service provider's pricing structure and how they billed you?

We are billed monthly.

How did you come to work with this service provider?

We found them through a recommendation.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They provide good quality.

How much time, in hours, does this service provider save you each month?

20 hours. 

How much money does this service provider save you each month?

$3,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

N/A.

What are the service provider's strengths?

They provide good quality and detail.

How can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

Nov. 2015 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.