LawyerLine™, 7 Reviews, Address, Data & More

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24/7 Bilingual Answering - Seamless CRM Integration

We do customized call handling, potential client intake, consultation payment processing, outbound calling, appointment scheduling, and smart blocking.

Seamless CRM Integration with Clio, Rocket Matter, Nextiva, Law Ruler, Lawmatics, PracticePanther, and more.

Unlike our competitors, our answering service only answers calls for law firms.

Min project size
Undisclosed
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Bernards, NJ
Year founded
Founded 2009
Languages
Timezones

No have been added yet...

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate < $25 /hr

Rating for cost 4.7 /5

What Clients Have Said

LawyerLine™ offers competitive pricing, with clients reporting investments ranging from under $500 to less than $10,000. They provide good value for cost, emphasizing tailored services and responsiveness, making them suitable for firms needing efficient call handling without high overhead.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 7 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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LawyerLine™ Review Insights

Overall Review Rating

4.9

Quality 5.0
Schedule 4.9
Cost 4.7
Willing to Refer 4.9

Top Mentions

Review Highlights

Room for Improvement in Call Duration

One review suggests that LawyerLine™ could enhance their service by shortening call durations. This feedback indicates a potential area for efficiency improvement in their call handling processes.
High-Quality Customer Service

Clients describe LawyerLine™’s customer service as friendly, caring, and accommodating. The team’s professional and personable approach is highlighted as a significant strength.
Effective Call Handling and Scheduling

Multiple reviews highlight LawyerLine™’s proficiency in managing high call volumes and scheduling appointments efficiently. Clients appreciate their ability to redirect calls to appropriate personnel, ensuring seamless client interactions and business growth.
Seamless Integration with Client Processes

Reviews indicate that LawyerLine™ integrates smoothly into clients' existing workflows, adapting quickly to changes and providing tailored services. This adaptability is particularly valued by clients in the legal sector.
Cost-Effective Services

Clients consistently praise LawyerLine™ for offering competitive pricing while delivering high-quality services. Their value for money is frequently noted as a significant advantage over more expensive alternatives.
Tailored Services for Legal Sector

LawyerLine™ is noted for their specialization in legal services, providing industry-specific solutions that cater to the unique needs of law firms, including after-hours call handling and intake processes.

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LawyerLine™ Reviews

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Call Center Services
Less than $10,000
May 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"LawyerLine is incredibly accommodating — they really tailored their services to our needs."

Oct 13, 2021

Founder, The Mark Law Firm

Jamison Mark

Legal
Springfield, New Jersey
1-10 Employees
Phone Interview
Verified

LawyerLine™ provides receptionist services. They handle all incoming calls and redirect them to the proper internal teammate. They also do intake calls and gather specific information on behalf of the client.

Equipped with swift response times, LawyerLine™ handles 40–50 calls each day, lightening the firm's workload. Organized and reliable, they provide detailed summaries to ensure that each call is addressed correctly. Their high-quality yet cost-effective services are truly valuable to the client.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and the sole member of a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LawyerLine™?

We received many phone calls every day, so we needed someone to help us answer those calls and redirect them to the appropriate people.

SOLUTION

What was the scope of their involvement?

LawyerLine handles all of our incoming calls and redirects callers to the correct point person. We didn't have any documentation to share, so they just took over and guided us through the process.

Eventually, our initial scope grew to include conducting intakes. We gave them a list of 5–6 straightforward questions to help us understand what the client is calling for before they get redirected to us.

Whenever a prospective client calls, the team asks for certain information such as their name, contact details, address, and reason for calling. They then redirect the call to the correct point person from our team. The next day, the team sends us a summary of everyone who called the previous day and which internal teammate they redirected the call to.

What is the team composition?

We work with three managers and five receptionists who answer the phone and direct it to us.

How did you come to work with LawyerLine™?

We discovered them through our marketing agency, which is one of LawyerLine's partner companies. We worked with a costly receptionist provider before, and LawyerLine was much more competitive, so we hired them.

How much have you invested with them?

We've spent less than $10,000.

What is the status of this engagement?

The project started in May 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project has worked out very well. LawyerLine takes about 40–50 calls for us each day, so their services are incredibly valuable to me. Their response times are excellent — they connect us with our callers quickly, which is fantastic.

Their daily summaries are also crucial because it helps us ensure that we addressed the calls correctly. It's imperative that we respond to the calls appropriately, and they've been very helpful with that.

How did LawyerLine™ perform from a project management standpoint?

LawyerLine handles the project management for us, so we don't really have to worry about that. Any time I have an issue, they respond within 10 minutes. The team adapts to any changes very quickly and accurately. We communicate primarily via email, but we've also had some phone calls, Zoom calls, and in-person meetings.

What did you find most impressive about them?

The value for money they provide is truly impressive, especially for the quality of work they provide. LawyerLine is incredibly accommodating — they really tailored their services to our needs. They're just a great company.

Are there any areas they could improve?

No, I don't have anything critical to say about the time.

Do you have any advice for potential customers?

I recommend trying them out. LawyerLine will do a fantastic job and tailor their services to your needs.

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Overall, we have been extremely happy with their service."

Oct 6, 2021

Owner & Managing Partner, Sahn Law Firm

Michael Charles Sahn

Legal
Charleston, South Carolina
1-10 Employees
Online Review
Verified

LawyerLine™ has been hired by a law firm for their call center services. The team currently answers calls from existing and potential clients on a 24/7 basis.

Since the collaboration began, the firm has been able to acquire new clients more consistently, helping them stay ahead of competitors. LawyerLine™ approaches each aspect of the project with a professional and personable attitude, and they continue to provide updates clearly and regularly.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of a law firm. We handle criminal and civil cases.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LawyerLine™, and what were your goals??

We receive calls all day, even after hours. In a highly competitive market it is crucial that these calls be answered and handled expeditiously. Our goals were to have someone who could assist with this and help us to capitalize on new business opportunities and improve customer service. .

SOLUTION

How did you select this vendor and what were the deciding factors?

We had previously tried another company and were unhappy. After some internet searches we found this online receptionist provider. After a trial period we were happy with the serves and communication and decided to sign a contract with them. We remain happy with the choice.

Describe the project in detail and walk through their service package, including any calling tools used.

They provide our office with receptionist coverage 24 hours a day 7 days per week. We worked together to come up with a specific field of questions for them to ask the caller in order to get all of the necessary information. Once they have this information they then reach out to our managing attorney to convey the information. At that time they will either forward the call or take a message for us to return the call at a later time. If it is a case that we are not able to handle they will inform the client of this refer them to the bar association for a suitable replacement.

Who did you work with and what was the feedback process like?

We have an account manager who handles our account or any customer service issues that arise. There are a team of receptionists that handle the incoming calls to the office. They are always friendly and helpful. Very easy to work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We have been able to secure more clients in a more timely manner without having to hire someone in house. This is huge for us as our physical office space is small. Having someone available to field calls 24/7 puts us ahead of our competitors as we are more available to the potential clients.

Describe their project management style, including communication tools and timeliness.

They regularly check in with us to make sure that weHow quickly they were able to take over our call volume and seamlessly continue to be happy with the service and to suggest any possible changes that could better serve our business.

What did you find most impressive or unique about this company?

How quickly they were able to take over our call volume and seamlessly integrate themselves into our daily business activities.

Are there any areas for improvement or something they could have done differently?

Overall, we have been extremely happy with their service. The customer service is always happy and quick to help. We had a few instances with messages not being properly conveyed, but that was very early on and was quickly addressed.

RATINGS

5.0

Call Center Services
Less than $10,000
Apr. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"They’ve successfully fulfilled the needs of my business."

Jul 2, 2021

Owner, Legal Services Company

Anonymous

Legal
Sacramento, California
1-10 Employees
Phone Interview
Verified

LawyerLine has taken on the role of a receptionist by answering calls for the client. They read intake questionnaire questions to callers and collect the necessary information. The team also takes appointments.

LawyerLine patiently and successfully accommodates potential clients, freeing the client from the burden of taking calls and answering inquiries. Additionally, the team's receptiveness to feedback ensures the accuracy of their answers. Overall, their cost-effective solutions are highly effective.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I own a law firm that specializes in family and estate planning.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LawyerLine?

I needed someone to act as my receptionist.

SOLUTION

What was the scope of their involvement?

LawyerLine provides answering services for me, so they take all my phone calls and collect information. I’ve given them links to scripts and intake forms on Clio, a program specifically for law firms. They fill out intake questionnaires on behalf of the client by reading the questions to them. Basically, they collect information from potential clients and answer inquiries and then forward the responses to me. The team also makes calendar appointments if necessary.

What is the team composition?

I have two main points of contact, including Jenna (Account Manager).

How did you come to work with LawyerLine?

They’ve been around for a long time. My friend worked for them in the early 2000s, so I knew of LawyerLine. I also used Google to research call centers nearby, and they were one of the first results.

How much have you invested with them?

I’ve spent less than $500.

What is the status of this engagement?

The engagement started in April 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

LawyerLine’s services have been really helpful. The team makes me look available, and I don’t have to deal with people who aren’t active clients or aren’t actively hiring. I find answering phone calls like that to be very taxing, so I’m happy to have a spokesperson through LawyerLine answer all inquiries for me. I appreciate their work — they’ve successfully fulfilled the needs of my business.

How did LawyerLine perform from a project management standpoint?

They’re receptive to feedback and very easy to talk to. If I need support, I send them an email, and Jenna gets back to me within an hour. Initially, I did have to call their main phone number, but it proved to be complicated, so my contacts gave me their phone numbers, and I can just call them if I need help.

What did you find most impressive about them?

LawyerLine is a team of compassionate, patient people. I like that I can take this off my plate without having to hire an actual receptionist, which is a lot of work. Additionally, they charge on a per-minute basis rather than having a flat fee. It’s only fair that I won’t be charged unless the services are being actively used, so I appreciated that.

Are there any areas they could improve?

There was a bit of miscommunication when we were setting up the files for the script. They used a generic script at first, and they could’ve offered me a chance to improve it. However, it’s since been corrected, and I’m not upset about it because it was just a learning curve.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
June 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They took calls and messages with accurate information and scheduled appointments based on my calendar."

Dec 20, 2024

Owner, Grossman Family Law Firm LLC

Tamara Grossman

Legal
Coral Springs, Florida
1-10 Employees
Online Review
Verified

LawyerLine provides call center services for a family law firm. The team takes calls and messages, provides information, and schedules appointments based on the client's calendar.

LawyerLine has substantially helped clients grow their business by answering calls and scheduling consultations. The team delivers tasks promptly and responds to the client's needs immediately. Moreover, they provide frequent and efficient communication via email and follow-up messages.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the owner of Grossman Family Law Firm LLC

Describe what your company does in a single sentence.

full service family law firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LawyerLine™ to accomplish?

obtain new clients
schedule appointments

SOLUTION

How did you find LawyerLine™?

Why did you select LawyerLine™ over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from LawyerLine™ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When I opened my firm, I needed help answering the phone and scheduling new clients. Lawyer Line was the main reason I was able to expand my business efficiently. They took calls and messages with accurate information and scheduled appointments based on my calendar. When I needed to add a service, they did so without any issues. I've never had any problems talking to someone if I needed help. They are fantastic communicators.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Not sure how to do this but my business grew substantially as a result of LawyerLine answering calls and scheduling consultations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

all items delivered timely; my needs were responded to immediately.

What was your primary form of communication with LawyerLine™?

Email or Messaging App

What did you find most impressive or unique about this company?

communication was very frequent and efficient. If an email was sent, I received a response less than 12 hours later. they would follow up to make sure that I was satisfied.

Are there any areas for improvement or something LawyerLine™ could have done differently?

RATINGS

5.0

IT Staff Augmentation
Less than $10,000
October 2020

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"LawyerLine did exactly what I had hoped they would do."

Oct 6, 2021

Attorney, The Law Offices of Jack M. LaPedis

Anonymous

Legal
Los Angeles, California
1-10 Employees
Online Review
Verified

LawyerLine™ provided phone answering services for a real estate law firm. They were hired for their knowledgeable and helpful nature.

LawyerLine™ did exactly what the client wanted. They had an effective process that was extremely responsive. Overall, they provided a great process for the client.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a sole practitioner real estate and business dispute attorney.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LawyerLine™?

I hired LawyerLine to provide phone answering services.

SOLUTION

How did you select this agency and what were the deciding factors?

I interviewed a number of answering services and LawyerLine presented the best combination of services and price.

Describe the project in detail and walk through the stages of the project.

I hired LawyerLine to provide phone answering services.

Describe the recruitment process in detail.

I discussed my account with two people who were very knowledgeable and helpful.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

LawyerLine did exactly what I had hoped they would do.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive or unique about this company?

They are extremely responsive!

Are there any areas for improvement or something they could have done differently?

No. They are great!

RATINGS

5.0

"Top notch!"

Call Center Services
Less than $10,000
October 2021

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They check on me, but not in annoying way, to make sure everything is going as I desire."

Oct 6, 2021

Owner, Personal Injury Law Firm

Jasmine Mines

Legal
Los Angeles, California
1-10 Employees
Online Review
Verified

LawyerLine™ provides receptionist services for a personal injury law firm. The vendor was hired for their specific service for lawyers.

LawyerLine™ has been friendly and caring towards the client, making sure that everything is going smoothly for them. They have been doing everything as expected with high regard for quality service. The client sees no need for improvement so far.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Law firm. Owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LawyerLine™, and what were your goals??

We receive calls 24/7, and wanted to capitalize on after hour calls especially. I appreciate the promptness in answering calls, and especially liked that I can change my script. The staff is friendly and caring. They check on me, but not in annoying way, to make sure everything is going as I desire. I would highly recommend.

SOLUTION

How did you select this vendor and what were the deciding factors?

Caters to attorneys, so better for answering law firm calls

Describe the project in detail and walk through their service package, including any calling tools used.

solid script and workflow developed together

Who did you work with and what was the feedback process like?

account managers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Good intake information

Describe their project management style, including communication tools and timeliness.

we met as needed

What did you find most impressive or unique about this company?

quality of service both to me and to clients

Are there any areas for improvement or something they could have done differently?

nothing

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Oct. 2020 - Ongoing

4.5

Quality: 5.0

Schedule: 5.0

Cost: 3.0

Willing to Refer: 4.0

"I have been happy with them. They have taken direction well and implemented my goals."

Oct 6, 2021

President, McKennon Law Group

Robert J. McKennon

Legal
Newport Beach, California
1-10 Employees
Online Review
Verified

LawyerLine™ provides call center services for an insurance law firm. They provide 24-hour coverage for their services.

LawyerLine™ takes directions well and implemented their goals as promised. The partners mostly communicate by email with strong attention to the firm's service. Although, their service could be better by ending calls quicker.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Law firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LawyerLine™, and what were your goals??

Call center to answer phones

SOLUTION

How did you select this vendor and what were the deciding factors?

Found through Social Firestarter

Describe the project in detail and walk through their service package, including any calling tools used.

They provide 24 hour coverage for my phones

Who did you work with and what was the feedback process like?

Not sure

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

I have been happy with them. They have taken direction well and implemented my goals

Describe their project management style, including communication tools and timeliness.

we communicate mostly by email

What did you find most impressive or unique about this company?

strong attention to service

Are there any areas for improvement or something they could have done differently?

Could end calls quicker

RATINGS

4.5

"cost is high but service is good"

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Learn More

Verified Client Reviews: 7

Overall Review Rating: 4.9

Source: Clutch

Last Updated: December 20, 2024

Business Entity

Business Entity Name	Lawyer.com, Inc.
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	January 1, 2017
Status	Active
Last Updated	July 28, 2021
ID	6300789

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (1)

201 - 250

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LawyerLine™

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2 Languages that we service

4 Timezones that we service

1 Locations

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

LawyerLine™ Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Room for Improvement in Call Duration

High-Quality Customer Service

Effective Call Handling and Scheduling

Seamless Integration with Client Processes

Cost-Effective Services

Tailored Services for Legal Sector

Reviews mentioning:

LawyerLine™ Reviews

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Answering Services for Legal Services Company

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Call Services for Insurance Law Firm

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Locations (1)

Connect with LawyerLine™ on Social