Top US Virtual Receptionist Companies
From coast-to-coast coverage to bilingual support, U.S. virtual receptionist companies help teams answer every call, book more appointments, and protect revenue after hours. In hubs like New York, Austin, and the Bay Area, providers pair trained agents with tight SLAs, HIPAA- and PCI-aware workflows, and integrations for tools like HubSpot, Salesforce, Clio, and ServiceTitan.
Clutch simplifies your shortlist with verified reviews, detailed service profiles, and transparent pricing data so you can hire with confidence. Use filters for budget, industry, languages, team size, and 24/7 availability to match the right partner to your call volume and tech stack. Whether you’re a startup or a multi-location brand, you’ll find live receptionist services, virtual answering service for small business, and virtual front desk solutions built for U.S. customers.
Start exploring these additional directories:
• Top Virtual Receptionist Companies
• Virtual Receptionist Companies in San Francisco
• Virtual Receptionist Companies in New York
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$1,000+< $25 / hr250 - 999Serves United StatesServices provided
Focus Areas
See all 45 projectsPrialto is a proficient provider of Customer Support Services, offering a range of tasks including executive support, scheduling, and customer service relations. Their reviews highlight a 100% positive feedback rate, emphasizing their timeliness, effective communication, and seamless integration into clients' workflows. Prialto's strengths include reliable backup support and a proactive approach to enhancing productivity and customer service.
Undisclosed< $25 / hr50 - 249Serves United StatesServices provided
Focus Areas
See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
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$10,000+< $25 / hr1,000 - 9,999South San Francisco, CA
Services provided
Focus Areas
Intelassist is an Accounting company. The company is based in Quezon City, Philippines and South San Francisco, California. Their team specializes in Accounting and Call Center Services.
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List of the Top 15 United States Virtual Receptionist Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services35% Virtual receptionist50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services45% Virtual receptionist65% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services50% Virtual receptionist55% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
70% Call Center Services30% Virtual receptionist30% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
30.8/40.013.6/20 Reviews9.4/10 Clients & Experience7.9/10 Market PresenceService focus
60% Call Center Services50% Virtual receptionist40% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services10% Virtual receptionist80% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
34.1/40.017.4/20 Reviews8.4/10 Clients & Experience8.2/10 Market PresenceService focus
100% Call Center Services33% Virtual receptionist -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.2/40.017.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Call Center Services50% Virtual receptionist80% Other -
$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
Ability to deliver
30/40.013/20 Reviews8.8/10 Clients & Experience8.2/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
80% Call Center Services40% Virtual receptionist20% Other -
$50,000+< $25 / hr1,000 - 9,999Duluth, GA
Ability to deliver
30.3/40.016.2/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
15% Call Center Services35% Virtual receptionist85% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
Undisclosed< $25 / hr50 - 249Duluth, GA
Ability to deliver
31.1/40.014.6/20 Reviews6.6/10 Clients & Experience9.8/10 Market PresenceService focus
80% Call Center Services37% Virtual receptionist20% Other -
Undisclosed< $25 / hr50 - 249Salt Lake City, UT
Ability to deliver
29.2/40.014.6/20 Reviews7.1/10 Clients & Experience7.5/10 Market PresenceService focus
100% Call Center Services50% Virtual receptionist -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
10% Call Center Services25% Virtual receptionist90% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
32.4/40.015.8/20 Reviews7.4/10 Clients & Experience9.2/10 Market PresenceService focus
60% Call Center Services15% Virtual receptionist40% Other -
UndisclosedUndisclosed50 - 249Nesconset, NY
Ability to deliver
30.2/40.016.2/20 Reviews5.6/10 Clients & Experience8.4/10 Market PresenceService focus
60% Call Center Services34% Virtual receptionist40% Other -
UndisclosedUndisclosed10 - 49Columbus, GA
Ability to deliver
29.3/40.016.2/20 Reviews6.9/10 Clients & Experience6.2/10 Market PresenceService focus
100% Call Center Services50% Virtual receptionist -
UndisclosedUndisclosed250 - 999Tallahassee, FL
Ability to deliver
27/40.015.8/20 Reviews2.4/10 Clients & Experience8.8/10 Market PresenceService focus
90% Call Center Services40% Virtual receptionist10% Other -
UndisclosedUndisclosed50 - 249Butler, NJ
Ability to deliver
29.3/40.016.2/20 Reviews5.7/10 Clients & Experience7.4/10 Market PresenceService focus
90% Call Center Services33% Virtual receptionist10% Other -
$1,000+< $25 / hr50 - 249Philadelphia, PA
Ability to deliver
31.9/40.016.2/20 Reviews9.8/10 Clients & Experience6/10 Market PresenceService focus
25% Call Center Services30% Virtual receptionist75% Other -
Undisclosed< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
27.3/40.015.6/20 Reviews3.6/10 Clients & Experience8.1/10 Market PresenceService focus
100% Call Center Services49% Virtual receptionist -
Undisclosed< $25 / hr250 - 999Bernards, NJ
Ability to deliver
28.4/40.016/20 Reviews7.4/10 Clients & Experience5/10 Market PresenceService focus
75% Call Center Services25% Virtual receptionist25% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
20% Call Center Services10% Virtual receptionist80% Other -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
30.7/40.015.6/20 Reviews8.5/10 Clients & Experience6.6/10 Market PresenceService focus
50% Call Center Services20% Virtual receptionist50% Other -
UndisclosedUndisclosed250 - 999Chicago, IL
Ability to deliver
27.4/40.016.6/20 Reviews5.1/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
$1,000+< $25 / hr250 - 999Princeton, NJ
Ability to deliver
24.1/40.018.8/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
50% Call Center Services100% Virtual receptionist50% Other -
$1,000+< $25 / hr250 - 999Walnut, CA
Ability to deliver
25.1/40.016.2/20 Reviews2.3/10 Clients & Experience6.6/10 Market PresenceService focus
25% Call Center Services50% Virtual receptionist75% Other
Latest Virtual Receptionist Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Virtual Receptionist Services FAQs
Hiring a U.S. based virtual receptionist team keeps your customer experience aligned with local expectations and regulations. These dedicated firms offer advantages such as:
- Native English support with strong coverage for Spanish and other languages common in U.S. markets
- Compliance familiarity
- Time-zone alignment across ET–PT for true 24/7/365 or extended business hours
- Deep integrations with U.S. tools
- Local number porting, emergency handoffs, and on-call escalation that mirror U.S. operations
If you rely on appointments, intake, or high-value calls, U.S.-based live receptionist services reduce missed opportunities while protecting brand reputation.
Pricing typically depends on minutes, channels, and coverage. Based on Clutch’s data, clients can expect:
- Starter plans: $150 – $600 per month for 50–250 minutes
- Per-minute rates: $1.00 – $2.50+ (watch for 30–60 second billing increments and rounding rules)
- Per-call pricing: $0.80 – $3.00 where available
- 24/7 or higher-volume plans: $600 – $2,500+ per month
- Dedicated agent or team: $3,000 – $5,500+ per full-time agent/month
- Add-ons: appointment scheduling, CRM/EMR integrations, bilingual handling, SMS/chat, and complex scripting
Tip: For a virtual answering service for small business, estimate monthly minutes from your current call logs, then add a 10%–20% buffer for seasonality.
Most virtual receptionist providers tailor scripts, compliance, and integrations by sector. These firms support markets and verticals such as:
- Healthcare and dental – HIPAA-aware intake, insurance verification, EMR-friendly handoffs
- Legal – conflict checks, case-intake triage, Clio/PracticePanther calendars
- Home services and property management – dispatch protocols, on-call rotation, ServiceTitan/Housecall Pro
- Real estate – lead capture, showing coordination, CRM follow-ups
- Financial services – identity verification, appointment setting, secure payment handling
- E-commerce and retail – order status, returns guidance, live chat escalations
- SaaS and tech startups – tier-0/1 support, ticket creation, status updates
- Professional services – consultation scheduling and form completion
- Define your project’s specific requirements and objectives — overflow vs. 24/7, new lead capture, appointment setting, payments, or basic support
- Set your SLAs — average speed of answer, first-call resolution, escalation paths, and callback timing
- Confirm integrations — calendars, CRMs/EMRs, payment gateways, and ticketing
- Review staffing model — shared vs. dedicated agents, concurrency, and training cadence
- Validate QA and reporting — call recordings/transcripts, monthly scorecards, dashboards, and coaching
- Test before you sign — run a 2–4 week pilot with clear success metrics and script iterations
- Ask for proof of work — case studies, references, and security posture
Maximize the directories and resources available on Clutch to find trusted firms for your project. Streamline your search by filtering options by pricing, client reviews, and industry expertise.
- Long lock-ins (12+ months) before a pilot or performance review
- Vague billing (no clarity on increments, after-hours rates, or transfer fees)
- No call recordings/transcripts or limited QA visibility
- Inflexible scripts and slow iteration cycles
- No documented security controls or unwillingness to sign a BAA for healthcare work
- High agent concurrency with poor average speed of answer (>60 seconds) and missed-SLA penalties that don’t favor the client
- Weak integration support or manual, error-prone handoffs
Part of mitigating risks is proactivity when evaluating potential partners. Identifying and avoiding these red flags early prevents headaches and costly mishaps.