CallZent

BACKGROUND

Please describe your company and position.

 I am the Director of an insurance company 

Describe what your company does in a single sentence.

We provide the insurance industry and property management companies with access to our Managed approved Partners. Managing partners & building repairs to deliver the best possible service to policyholders & clients without adding unnecessary processes that increase the claims life cycle and add cost for clients. Managing, monitoring and Measuring contractor’s performance with a partnering philosophy. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to design and develop a fully customized software solution that would streamline our insurance service operations, improve data management, and create a more seamless experience for both our team and our clients. Our goal was to have a system that could handle complex workflows, reduce manual processes, and give us better visibility into our business performance.

SOLUTION

How did you find CallZent?

Online Search

Why did you select CallZent over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent managed the entire project from start to finish, beginning with detailed consultations to fully understand our insurance processes and challenges. They designed a custom software solution that included everything we needed, from policy management and claims tracking to client onboarding and real-time reporting. They also ensured that the new system integrated smoothly with our existing CRM and accounting tools. The project was delivered with clear documentation and training for our team, making the transition seamless and easy for everyone involved.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since implementing the custom software developed by CallZent, we have seen a significant improvement in our operations. Our team processes client requests and claims much faster, and manual errors have dropped noticeably. The new reporting tools have given us clearer insights into performance, helping us make better business decisions. Overall, efficiency has improved, turnaround times are shorter, and both our staff and clients are happier with the smoother experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was excellent from start to finish. They set clear timelines, kept us updated at every stage, and consistently delivered each milestone right on schedule. Anytime we had questions or needed adjustments, their team responded quickly and worked closely with us to make sure every detail was addressed. Their proactive communication and flexibility made the entire process smooth and stress-free.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CallZent was how deeply they took the time to understand our business before writing a single line of code. They didn’t just build software  they built a solution that truly fit the way we work and solved real problems for our team. Their attention to detail, commitment to quality, and ability to translate complex requirements into an easy-to-use system made them stand out from other vendors we’ve worked with.

Are there any areas for improvement or something CallZent could have done differently?

no areas

BACKGROUND

Please describe your company and position.

I am the Founder of ACBRANDS

Describe what your company does in a single sentence.

At ACBRANDS, we collaborate with innovative Food and Drink brands that seek strategic guidance to advance their business objectives. Our services are designed to seamlessly integrate with your organization, whether you are an emerging entrepreneur beginning your startup journey or a rapidly growing enterprise aiming to expand into new markets or enhance brand visibility.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to help us gain deep, actionable insights into consumer behavior and market trends within the food and beverages industry. Our primary objectives were to understand evolving customer preferences, evaluate brand perception, and identify potential market opportunities for upcoming product launches.

SOLUTION

How did you find CallZent?

• Referral
• Clutch Site

Why did you select CallZent over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent conducted comprehensive market research for ACBRANDS, focusing on the food and beverages sector. The scope of work included a mix of qualitative and quantitative research methods such as in-depth consumer surveys, focus group discussions, and competitor analysis. They also executed in-store observation studies and gathered feedback on product packaging, pricing, and flavor preferences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes from CallZent’s market research project clearly demonstrated progress and success. Their insights guided the successful launch of a new product line that received strong positive feedback from both consumers and retailers. We were able to identify and target new customer segments we hadn’t focused on before, which expanded our reach in key markets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What stood out most was their responsiveness. Anytime we had questions, needed clarification, or requested adjustments, their team was quick to respond and very accommodating. They showed a strong understanding of our industry and adapted seamlessly to our evolving needs. Working with them felt like a true partnership.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail, the clarity of their reporting, and their commitment to actionable outcomes really set them apart. Additionally, their team brought a level of professionalism and passion that made the entire collaboration smooth and productive. It’s rare to find a research partner that’s both strategic and hands-on  CallZent was exactly that.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

 I am the COO of an insurance company 

Describe what your company does in a single sentence.

Our platform is built on over a decade’s worth of insurance experience and expertise. We specialize in making a comparative analysis of the insurance products on the basis of price, quality, and key benefits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• "We hired CallZent to build a custom software solution that could streamline our internal operations and enhance customer experience. Our main goal was to develop a scalable, user-friendly platform tailored to the insurance industry’s needs—and CallZent absolutely delivered beyond expectations. Their professionalism and technical expertise truly impressed us."

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

"CallZent developed a fully customized web application, including user dashboards, admin controls, and real-time policy management features. They handled everything from UX/UI design to backend development and third-party API integrations. Key deliverables included a responsive platform, seamless data migration, and continuous support. Their attention to detail was outstanding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new platform, we noticed significant improvements in how smoothly our operations ran. Customer interactions became more seamless, and our internal team could handle tasks much more efficiently. The software reduced delays and enhanced user experience, clearly showing the project’s success and CallZent’s valuable contribution.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was impressive. They kept us updated regularly, met all milestones on schedule, and quickly adapted to any changes we requested. Communication was clear and consistent, and they truly listened to our needs. Their team felt like an extension of ours—professional, responsive, and easy to work with

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

"What stood out most about CallZent was their deep understanding of our industry and their ability to translate that into a practical, high-performing solution. Their blend of technical expertise and genuine care for our success made them unique. It never felt transactionalit felt like a true partnership from day one."

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

 I am the SVP of a home improvement retailer.

Describe what your company does in a single sentence.

The world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable, and experienced professionals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We brought CallZent on board to help us streamline and improve our customer support operations, particularly during peak retail seasons. Our main goal was to ensure that every customer calling in whether it was about product availability, order status, or returns was met with fast, friendly, and knowledgeable assistance. We wanted a reliable partner who could handle high call volumes without compromising on service quality, and CallZent delivered exactly that.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent was brought on to manage customer support for our retail division, handling everything from product inquiries and order tracking to returns and service scheduling. They quickly became an extension of our team, offering smooth, professional interactions with our customers. Their agents were well-trained, understood our systems, and consistently delivered high-quality service even during peak seasons. Communication was clear, and we appreciated the regular performance updates and swift issue escalations. CallZent's support helped us maintain strong customer satisfaction and allowed our internal teams to focus on other priorities. Their reliability and professionalism truly made a difference in our operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with CallZent brought clear, measurable improvements to our customer service operations. We saw a significant decrease in average wait times and a noticeable increase in first-call resolution rates. Customer satisfaction scores improved steadily, especially during high-volume periods, which used to be a major challenge for us. We also experienced fewer escalations, as their team handled inquiries efficiently and professionally. Internally, we were able to reallocate resources more effectively, thanks to CallZent’s consistent performance. Overall, the partnership not only met our expectations but exceeded them by boosting both our service quality and customer confidence in the brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was impressive from day one. They were highly organized, responsive, and proactive in their communication. Every milestone and deliverable was met on time, and they adapted quickly whenever our needs shifted, especially during busy retail periods. Whether it was scaling up support during a promotion or adjusting call scripts based on updated store policies, they handled everything efficiently. Their team stayed in regular contact, keeping us informed without needing constant follow-ups. Overall, their ability to stay on schedule and respond to our evolving needs made them a dependable and trusted partner throughout the project.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their ability to blend professionalism with a genuinely human touch. Their agents didn’t just read scripts they truly understood our brand and treated each customer with care and empathy. It felt like they were part of our internal team rather than an outside vendor. Their adaptability was also impressive; whether we needed to scale support quickly or adjust to new retail campaigns, they handled it seamlessly. That level of flexibility, paired with their commitment to delivering a top-notch customer experience, made them a rare find in the call center industry.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

 I am the Head of Retail of a food & beverages company 

Describe what your company does in a single sentence.

Our company  is a leading food-on-the-go retailer with over 2,400 shops nationwide and serving over six million customers a week. We stand for great tasting, freshly prepared food that our customers can trust, at affordable prices and aim to become the customers’ favourite for food-on-the-go.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to design and develop a mobile app that would streamline our food ordering process, improve customer engagement, and enhance the overall digital experience for our customers. Our goal was to create a user-friendly platform that reflects the quality and convenience we're known for.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent handled the full-cycle development of our mobile app from initial strategy and UI/UX design to backend development and final deployment. Key deliverables included intuitive navigation, realtime order tracking, secure payment integration, and a loyalty rewards system. They also provided ongoing support and app updates post-launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the app developed by CallZent, we’ve seen a significant rise in mobile orders, improved customer engagement, and more sign-ups for our loyalty program. The app has received great feedback for its ease of use and reliability, making it a valuable tool in our customer experience strategy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was exceptional from start to finish. They communicated clearly, kept us updated at every stage, and delivered all milestones on time. Anytime we had questions or changes, they responded quickly and adjusted without hassle. Their team was organized, proactive, and truly cared about meeting our expectations.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their deep understanding of both technology and user experience. They didn’t just build an app they created a digital solution that truly aligned with our brand and customer needs. Their creativity, attention to detail, and genuine commitment to our success were truly impressive.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

 I am the Deputy CTO of a financial services company 

Describe what your company does in a single sentence.

Our company is an inclusive global payments platform designed to help businesses grow. We make online payments as smooth as possible, for merchants looking to grow their businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to build a secure, scalable custom web platform tailored to our financial services workflow. Our goal was to streamline online payment processing for our clients while ensuring full compliance with industry standards. Their deep understanding of both fintech and custom web development really stood out from day one.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent developed a custom web application for our payment gateway interface, complete with user dashboards, real-time transaction tracking, and advanced security layers. They handled everything from front-end design to backend integration with our financial APIs. Key deliverables included UI/UX design, responsive web architecture, API integration, and QA testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the platform developed by CallZent, our onboarding process became noticeably smoother, transaction flows more stable, and client feedback significantly improved. The system runs reliably, handles large volumes effortlessly, and meets our strict security standards. Their custom web development truly elevated our service delivery in the financial space.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was excellent, very organized, responsive, and proactive. They delivered each milestone right on schedule and kept communication clear throughout. Whenever we had new requests or adjustments, they adapted quickly without compromising quality. It genuinely felt like they were part of our internal tech team, not an external vendor.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their deep understanding of financial systems and how seamlessly they translated complex requirements into clean, functional web solutions. Their ability to combine technical expertise with industry knowledge made the entire process smoother. They didn’t just build, they genuinely understood our business goals.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the General Manager of BilgeAdam Technologies

Describe what your company does in a single sentence.

BilgeAdam Technologies is an award-winning leader in IT services and a specialist in providing optimum IT solutions for customers and companies globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We partnered with CallZent to streamline our customer support operations and improve response times for our IT service clients. Our goal was to enhance customer satisfaction and ensure 24/7 availability. CallZent’s call center expertise in handling technical inquiries helped us meet these objectives efficiently and maintain high client retention.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent provided comprehensive call center services, including inbound support, technical assistance, and customer issue resolution for our IT clients. Key deliverables included 24/7 phone support, ticket escalation, and detailed reporting on customer interactions. They also integrated with our CRM to ensure smooth communication flow and consistent service across all channels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with CallZent, we’ve seen a clear improvement in customer satisfaction, faster response times, and smoother issue resolution. Their team consistently handles high volumes of technical support calls with professionalism. The overall workflow became more efficient, and our clients now enjoy a much better support experience across all touchpoints.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was impressive,structured, responsive, and always on point. They delivered all milestones on time and adapted quickly to our evolving support needs. Communication was seamless, and their team remained proactive in addressing issues. Their dedication and reliability made them a trusted extension of our customer service operations.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their deep understanding of the IT industry and how they tailored their call center solutions to match our technical support needs. Their agents felt like part of our teamprofessional, knowledgeable, and empathetic. That personalized touch truly set them apart from other providers.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

 I am the Chief Marketing Officer of an ecommerce company 

Describe what your company does in a single sentence.

As a California-based lifestyle brand that believes in the power of classics, we design wardrobe and home essentials that stand as heirlooms in their own right. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to streamline our eCommerce operations by outsourcing our customer service and developing a custom software solution tailored to our needs. Our goals were to enhance customer support across channels and create a centralized system for order management, returns, and CRM integration. CallZent’s team brought the expertise and flexibility we needed to scale efficiently, and they delivered results that truly exceeded our expectations.

SOLUTION

How did you find CallZent?

Online Search

Why did you select CallZent over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent managed both our customer service outsourcing and custom software development needs. They built a bilingual support team to handle email, chat, and phone inquiries, improving response time and customer satisfaction. On the tech side, they delivered a custom backend system with order tracking, return automation, and CRM integration. Key deliverables included a user-friendly dashboard, API integrations, automated workflows, and real-time analytics. Their end-to-end approach, from planning to post-launch support, made the entire process seamless and highly effective.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with CallZent, we’ve seen a significant improvement in customer satisfaction scores, a noticeable reduction in average response time, and an increase in repeat customer rates. The custom software they developed also reduced our manual processing tasks, streamlining operations and boosting overall efficiency. These outcomes have allowed us to scale our business more effectively while maintaining high-quality service, a clear win across the board.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was outstanding. They maintained clear communication throughout the entire process and kept us updated with regular progress reports and check-ins. Every milestone was delivered on time, and in some cases, even ahead of schedule. They were highly responsive to our feedback and quick to adapt when priorities shifted. Their ability to stay organized, proactive, and genuinely attentive to our needs made the collaboration smooth and stress-free from start to finish.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about CallZent was their genuine commitment to both customer success and employee satisfaction. It’s rare to find a company that not only delivers exceptional results but also creates an environment where their team feels empowered and motivated. This commitment translated directly into high-quality service for us. Their ability to seamlessly integrate custom software solutions while providing outstanding customer support made them a true standout in the industry.

Are there any areas for improvement or something CallZent could have done differently?

Honestly, there’s nothing I would change. CallZent exceeded our expectations in every aspect of the project. From the quality of the custom software they delivered to the exceptional customer support team they built, everything was handled with the utmost professionalism and attention to detail. Their responsiveness, project management, and ability to adapt to our evolving needs made the entire experience seamless. I can’t think of a single area where they could have done anything differently.

BACKGROUND

Please describe your company and position.

I am the Sales and Marketing Director

Describe what your company does in a single sentence.

We specialize in precise irrigation solutions that drive sustainable farming practices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to help us build a custom software solution tailored specifically for our operations in the utility sector. Our main objective was to streamline customer communication, integrate multiple support channels, and develop a platform that could handle everything from billing inquiries to outage reports, all while being user-friendly for both our team and our customers. We needed a partner who could understand the complexities of our industry and deliver something reliable, scalable, and efficient.

SOLUTION

How did you find CallZent?

• Online Search
• Referral
• Clutch Site

Why did you select CallZent over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent developed a custom CRM and multi-channel support platform tailored to our utility operations. Deliverables included system integration, real-time analytics, and a user-friendly interface. Their team provided end-to-end support, from planning to post-launch training. The collaboration was seamless, and the final product exceeded our expectations in both functionality and usability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the platform, we’ve seen a noticeable reduction in response times and a clear improvement in customer satisfaction. Internal workflows are smoother, and our support team handles requests more efficiently. The analytics dashboard also gave us better visibility, helping us make faster, data-driven decisions across departments. They did a great job.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was solid from start to finish. They were organized, communicative, and always kept us in the loop. Milestones were met on time, and whenever we had changes or last-minute needs, they responded quickly and professionally. It genuinely felt like they were part of our internal team. They are experienced.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was how much they truly cared about the project, our goals, and our team. CallZent didn’t just build software; they built a partnership. Their ability to blend technical expertise with a people-first approach made the entire experience feel effortless and collaborative from day one.

Are there any areas for improvement or something CallZent could have done differently?

There’s really nothing I can think of that CallZent could have done differently. The entire process was smooth, and their team exceeded our expectations every step of the way. Their attention to detail, responsiveness, and dedication to our success made for an excellent experience all around.