CallZent

BACKGROUND

Please describe your company and position.

I am the Commercial Director of Ambrosía

Describe what your company does in a single sentence.

Since 1981, we have enjoyed an enviable reputation for dazzling with our presentations. Our events are born from creativity and feature tailor-made menus and top-tier service. Nothing changes when it comes to creating either a boutique experience or a large-scale event, whether for individuals, world-class brands, or corporate agencies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to take over our customer service operations with the goal of improving how we connect with our customers across multiple channels—especially through phone and email support. As a growing food and beverage brand, it was important for us to partner with a team that could handle high volumes of inquiries while maintaining a warm, professional tone that aligns with our brand values.

SOLUTION

How did you find CallZent?

Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent handled our entire front-line customer service operations, including inbound phone support, email management, and follow-ups for order issues, delivery inquiries, and general product questions. They also managed feedback collection and escalations, which was a huge help to our internal team. Key deliverables included setting up a dedicated support team trained specifically on our brand voice and products, creating response templates to ensure consistent communication, and implementing a ticketing system to track and resolve issues efficiently. They also provided us with weekly performance reports that covered response times, customer satisfaction ratings, and key insights from recurring issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with CallZent, we’ve noticed a clear improvement in how our customer service runs. Response times became much faster, and more issues were resolved during the first interaction, which made a big difference in customer satisfaction. We also received noticeably fewer complaints and escalations, and the overall tone of our customer feedback became more positive. Our team felt the shift too—less pressure internally and more time to focus on improving our core business operations while knowing our customers were in good hands.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was organized, responsive, and very professional from day one. They took the time to understand our business, set clear timelines, and followed through without missing a beat. Every deliverable from onboarding to full deployment of the support team was delivered on time and often ahead of schedule.Communication was a strong point. They kept us in the loop with regular updates, and whenever we had feedback or urgent needs, they responded quickly and adjusted without hesitation. It truly felt like we had a reliable partner working alongside us, not just a third-party service.

What was your primary form of communication with CallZent?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about CallZent was how genuinely invested they were in representing our brand the right way. They didn’t just treat it like another outsourcing job they took the time to learn our tone, our values, and even the little details about our products so they could communicate with our customers like they were part of our in-house team. Their team’s warmth, professionalism, and consistency made a real difference, and it showed in the feedback we got from our customers. It’s rare to find a company that combines structure and heart so well, and that’s what makes CallZent truly unique.

Are there any areas for improvement or something CallZent could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Director of NEXERA

Describe what your company does in a single sentence.

NEXERA has a mission is to provide our customers with the most accurate, results-producing comparative copier/printer device data and benchmarks available in the industry, allowing them to achieve world-class performance in service operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We partnered with CallZent to help us build a tailored software solution that could streamline our internal operations and better serve our business clients at Nexera. Our main goals were to automate key processes, improve data management, and create a more integrated system that could scale with our growth

SOLUTION

How did you find CallZent?

Online Search

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent hand led the full development of a custom software solution tailored specifically to the needs of our  business services at Nexera. From the initial discovery phase through to launch, their team took the time to understand our operations and mapped out a solution that could handle everything from client management to internal workflows. They designed and built a web-based platform that allowed us to manage projects more efficiently, generate real-time reports, and connect seamlessly with our existing CRM and accounting systems. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the custom solution developed by CallZent, we’ve seen a noticeable improvement in how efficiently our team operates. Tasks that used to take hours are now completed in minutes, and the automation of our reporting process has significantly reduced manual errors. Our client onboarding time has dropped, communication has become more streamlined, and internal collaboration has improved thanks to the centralized system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was one of the highlights of our experience. They maintained clear timelines from the start and consistently delivered each phase of the project on schedule. Communication was seamless they kept us informed with regular updates, progress demos, and check-ins, which gave us confidence at every step. Whenever we had questions, change requests, or needed clarification, their team was quick to respond and always made us feel like a priority.

What was your primary form of communication with CallZent?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their genuine commitment to understanding our business before writing a single line of code. They didn’t just approach it as a technical project they treated it like a partnership. Their ability to translate complex requirements into a simple, effective solution was impressive, but even more so was their willingness to listen, adapt, and provide thoughtful input along the way.

Are there any areas for improvement or something CallZent could have done differently?

no

BACKGROUND

Please describe your company and position.

 I am the Owner of a sign manufacturing firm.

Describe what your company does in a single sentence.

We are a local sign manufacturing company specializing in store signage, designing, vehicle graphics, large format printing, light boxes and more. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We partnered with CallZent to improve our overall customer support experience, especially during peak shopping seasons. Our main goals were to reduce call wait times, provide bilingual support for our growing Spanish-speaking customer base, and ensure faster response times across chat and email. We also needed a reliable team that could handle returns, product inquiries, and general support with professionalism and consistency.

SOLUTION

How did you find CallZent?

• Online Search
• Referral
• Clutch Site

Why did you select CallZent over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent provided bilingual agents to manage our inbound calls, live chats, and email support. Their team handled product inquiries, returns, order tracking, and general customer issues. They integrated seamlessly with our systems, delivered weekly performance reports, and offered flexible scaling during peak seasons. Key deliverables included trained agents, CRM integration, 24/7 holiday support, and continuous quality monitoring. Their service significantly improved our customer satisfaction and response time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with CallZent, we’ve seen a significant reduction in average wait times, a major improvement in first-contact resolution, and a noticeable boost in our CSAT scores, which rose from below average to well above our benchmark. Our return processing time also decreased considerably, and customer complaints dropped noticeably. These outcomes clearly show CallZent’s strong impact on improving both efficiency and customer satisfaction across all support channels.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was excellent from start to finish. They were organized, responsive, and always delivered on time. Whether it was onboarding agents, integrating systems, or rolling out updates, everything was handled smoothly and professionally. They maintained clear communication, regularly checked in for feedback, and quickly adapted to any changes we requested. Their team truly felt like an extension of ours, they understood our needs and consistently went the extra mile to support us.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CallZent was the quality of their agents and their company culture. You could tell their team genuinely cared, not just about the work, but about representing our brand well. The agents were professional, empathetic, proactive, timely, and consistent, which made a huge difference in how our customers experienced support. Their leadership also stood out, they’re transparent, values-driven, and truly invested in long-term success, not just quick wins.

Are there any areas for improvement or something CallZent could have done differently?

Honestly, there wasn’t anything we felt needed improvement. Everything was handled professionally and efficiently. It’s rare to find a partner that delivers exactly what they promise, but CallZent did just that. We had no complaints.

BACKGROUND

Please describe your company and position.

 I am the General Manager of a food & beverages company 

Describe what your company does in a single sentence.

Having heritage doesn't mean we're Old Fashioned! As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family ran and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to build a custom software solution that could streamline our internal operations from inventory tracking to order processing.

SOLUTION

How did you find CallZent?

Online Search

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved developing a fully customized software platform to manage our supply chain, inventory, order fulfillment, and reporting processes. CallZent began with a deep discovery phase to understand our day-to-day operations, followed by UI/UX design, backend development, and seamless integration with our existing systems. Key deliverables included a centralized dashboard, real-time inventory tracking, automated purchase order generation, and user roles for different departments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since implementing the custom software built by CallZent, we’ve seen a significant improvement in operational efficiency. Order processing time has been reduced, stock discrepancies have dropped noticeably, and we now have real-time visibility into inventory levels. The automation features also helped minimize manual errors, and our team reports spending far less time on repetitive tasks. Overall, the software has had a clear, positive impact on our productivity and decision-making.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was excellent from start to finish. They set clear milestones, kept communication open throughout, and always made sure we were in the loop. Every deliverable was completed on schedule, and any adjustments we requested were handled quickly and professionally. What stood out most was their responsiveness they truly listened, offered thoughtful solutions, and treated our business goals like their own. Working with their team felt more like a partnership than a service arrangement.

What was your primary form of communication with CallZent?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CallZent was their ability to truly understand our industry and translate that understanding into a practical, user-friendly software solution. They didn’t just build what we asked for they anticipated needs we hadn’t even thought of and added real value through thoughtful design and functionality. Their team combines technical skill with a genuinely collaborative approach, which made the entire experience smooth and surprisingly enjoyable. It’s rare to find that level of care and insight in a development partner.

Are there any areas for improvement or something CallZent could have done differently?

all area was perfect

BACKGROUND

Please describe your company and position.

I am the CEO of Generali Austria

Describe what your company does in a single sentence.

We are the third largest domestic insurance company and market leader in the motor vehicle insurance segment. As a digital pioneer, we rely on a steady and sustainable growth with an international origin behind our General Group in Austria 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to develop a custom software solution that would modernize and streamline our internal operations at Generali Austria. Our goal was to replace outdated legacy systems with a more flexible, user-friendly platform that could integrate seamlessly across our retail branches

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent managed the entire development process from discovery to deployment, creating a fully customized software solution tailored to our retail insurance operations. They started with in-depth consultations to understand our challenges, then moved into design and development, building a modern, intuitive platform that streamlined customer data management, automated key workflows, and seamlessly integrated with our existing systems. The final product not only improved internal efficiency but also enhanced our ability to serve clients more effectively, all while meeting strict security and compliance standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were evident almost immediately. Our internal processing time significantly decreased, and task completion rates improved across departments. Employees adapted quickly to the new system thanks to its intuitive design, and customer interactions became more efficient and personalized. We also saw a noticeable reduction in manual errors and delays, which translated into better client satisfaction and stronger operational reliability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was organized, transparent, and highly responsive. They kept us updated at every stage, with clear timelines, regular check-ins, and detailed progress reports. Every milestone was delivered either on schedule or earlier, and any adjustments we requested were handled quickly and professionally. What really stood out was their ability to listen carefully

What was your primary form of communication with CallZent?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about CallZent was their deep understanding of both technology and our industry. They didn’t just build software—they took the time to understand our business challenges and goals, and then crafted a solution that fit like a glove. Their team combined technical excellence with a genuinely collaborative spirit, always approaching problems with creativity and care. 

Are there any areas for improvement or something CallZent could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the General Manager of Water Corporation

Describe what your company does in a single sentence.

We’re the principal supplier of water, wastewater and drainage services in Western Australia to hundreds of thousands of homes, businesses and farms, as well as providing bulk water to farms for irrigation. Our services, projects and activities span over 2.6 million square kilometres. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to manage our inbound and outbound customer service operations, with a key focus on improving response times, handling high call volumes during service disruptions, and ensuring a seamless experience for our utility customers seeking information about billing, water supply issues, and maintenance updates.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included setting up and managing a dedicated call center team trained specifically in utility-related queries. CallZent handled all customer interactions across multiple channels phone, email, and SMS. Key deliverables included 24/7 customer support, real-time escalation of urgent service issues, consistent reporting on call volumes and resolution rates, and integration with our internal CRM system for smooth information flow. They also helped us implement customer feedback loops to improve service quality continuously.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CallZent helped us significantly reduce average call wait times and improved our first-call resolution rate. Customer satisfaction scores saw a noticeable increase, and complaint escalation dropped considerably. Additionally, we observed improved operational efficiency through their consistent reporting, which gave us clearer insight into customer pain points and helped us take faster action. Overall, the data showed a marked improvement in both service delivery and customer experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was highly professional and dependable. They met every milestone on schedule, from onboarding to full-scale implementation. Communication was always clear and proactive they regularly updated us on progress and any challenges. Whenever we had new requests or sudden changes, their team responded quickly and with genuine flexibility. They made us feel like true partners in the process, not just another client.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their deep understanding of the utility sector and their ability to tailor their services accordingly. They didn’t just offer a generic call center solution—they took the time to understand our customer base, our operational challenges, and built a support experience around that. Their team’s empathy, professionalism, and attention to detail made a real difference in how our customers perceived our service.

Are there any areas for improvement or something CallZent could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the CEO of Praxis

Describe what your company does in a single sentence.

Praxis is a company devoted to integration, consulting, nearshoring and software development. With more than 15 years in the market we deliver solutions based on international best practices such as: CMMI, PMI, ITIL, ISO. We offer large scale near shoring solutions in America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?
We hired CallZent to handle our customer support operations with the goal of improving response times, increasing first-call resolution rates, and enhancing overall customer satisfaction across our IT service channels.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent was responsible for managing our full-spectrum call center operations, including technical support, customer inquiries, and follow-up communications. The project scope included staffing a dedicated team trained on our IT solutions, integrating their systems with ours for seamless CRM updates, and providing 24/7 support coverage.
Key deliverables included a trained and certified support team, detailed weekly performance reports, improved customer interaction scripts, and full compliance with our data security protocols. They also managed ticket escalations and coordinated with our internal tech team for resolution tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with CallZent led to noticeable improvements in our customer service experience. Response times became faster, support interactions more efficient, and overall satisfaction increased among our clients. Their team quickly adapted to our systems and handled both technical and non-technical queries with professionalism. 
CallZent’s ability to identify common issues and ensure timely resolutions helped reduce our internal workload significantly. The quality of their service and consistency in delivery made them a truly valuable extension of our team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was smooth, responsive, and well-structured. They delivered everything on time and were always quick to adapt when our priorities shifted. Communication was clear and consistent, with regular updates and check-ins to ensure alignment. 
They were proactive in resolving issues and receptive to feedback, which made collaboration easy and productive. Their team showed a strong understanding of our business needs and consistently demonstrated professionalism throughout the engagement.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their deep commitment to quality and their ability to seamlessly integrate with our internal processes. They didn’t just act like an external vendor—they felt like a true extension of our team. Their agents were not only well-trained but also genuinely cared about delivering a great customer experience. 
The level of personalization, attention to detail, and willingness to go the extra mile made them truly unique in the call center space.

Are there any areas for improvement or something CallZent could have done differently?

no area of improvement needed.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Classic Fine Foods UK Ltd.

Describe what your company does in a single sentence.

Classic Fine Foods UK, has been proudly servicing customers for over 17 years. We are part of the Classic Fine Foods Group, a subsidiary of Metro Group. We are the only food service specialist operating internationally with a team of 1,150 employees and 25 local offices in Europe, the Middle East and Asia. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We engaged CallZent to help us gain deeper insights into customer preferences, competitor positioning, and emerging trends within the premium food and beverages sector.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent conducted a comprehensive market research project tailored specifically to the premium food and beverages industry. The scope of work included in-depth competitor analysis, customer sentiment studies, product trend tracking, and retail performance benchmarking. They gathered both qualitative and quantitative data through online surveys, field interviews, and secondary research. Key deliverables included a detailed market intelligence report, competitor profiling, customer segmentation insights, and actionable recommendations tailored to our B Corp values. Their final presentation also included a visual dashboard and executive summary for internal stakeholders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The research provided by CallZent led to a noticeable improvement in targeted customer engagement shortly after implementation. We observed stronger alignment between our product offerings and customer preferences, which was reflected in increased repeat purchases and more positive customer feedback. The competitor analysis helped us reposition two of our key products, which resulted in stronger sales performance in several key UK markets. Overall, the insights directly informed and strengthened our marketing and product strategies moving forward.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent demonstrated excellent project management throughout the engagement. They set clear timelines from the start and consistently delivered each milestone on schedule. Communication was proactive and transparent any questions or requests we had were addressed promptly and thoughtfully. They were highly responsive to our evolving needs and flexible in adjusting the research focus based on new priorities. Their team also ensured regular check-ins, which kept us aligned and confident in the progress at every stage.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their deep understanding of the food and beverage sector, particularly the nuances of the premium market. Their ability to translate raw data into clear, actionable insights was exceptional. We were also impressed by how genuinely invested they were in our success they didn’t just deliver research; they offered strategic guidance that felt tailored, thoughtful, and aligned with our brand values as a B Corp™. Their attention to detail and client-first mindset really set them apart.

Are there any areas for improvement or something CallZent could have done differently?

no area

BACKGROUND

Please describe your company and position.

I am the Owner of ARABIAN FOOD

Describe what your company does in a single sentence.

ARABIAN FOOD is a closed joint stock company established in 2017 in Riyadh, Saudi Arabia, focusing mainly in the food business industry through 3 strategic business units (SBUs): Food Production & Manufacturing, Supply Chain, and F&B services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent with a clear objective in mind: to build a fully customized software solution that could streamline our restaurant operations, from order management and kitchen coordination to inventory tracking and customer engagement. As a growing food and beverage brand in the Arabian market, we needed a partner who understood both the cultural nuances and the operational challenges of our industry and that’s exactly what CallZent delivered.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with CallZent was quite comprehensive. We needed an end-to-end custom software platform tailored to our restaurant chain's daily operations. This included a centralized order management system that could sync seamlessly across our branches, a real-time kitchen display system to improve efficiency, and a smart inventory module that would alert us before stocks ran low which is critical in the F&B space..

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of CallZent’s work was clear not long after we rolled out the new system. Our order accuracy noticeably improved, and our kitchen team was able to prepare and deliver meals more efficiently. We received positive feedback from staff about how much easier it became to track and manage orders in real time, especially during peak hours.The inventory management module made a big difference as well. We were finally able to stay ahead of stock issues, avoid last-minute shortages, and reduce waste, which had been a constant headache before.The loyalty and mobile ordering features were also a hit. Our customers started using the app regularly, and we saw a steady increase in repeat visits and direct online orders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was honestly one of the things that impressed us the most. From day one, they've been organized, transparent, and easy to work with. They laid out a clear timeline with key milestones, and they stuck to it. Every deliverable came in as promised, and when we requested a few adjustments along the way, they were incredibly flexible and quick to respond.Communication was smooth throughout the project. They kept us in the loop with regular updates and check-ins, which made the entire process feel collaborative rather than transactional.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was how deeply they understood the food and beverage industry especially in the context of the Arabian market. They didn’t just build what we asked for; they anticipated our needs, offered thoughtful suggestions, and designed solutions that actually made sense for how we operate day to daTheir team really took the time to learn about our business, our customers, and even the small details that matter in our culture. That level of care and industry insight is rare, and it showed in the final product.

Are there any areas for improvement or something CallZent could have done differently?

no

BACKGROUND

Please describe your company and position.

 I am the Sales Director of a suction excavation company.

Describe what your company does in a single sentence.

One of the main national providers of the latest Suction Excavation technology with skilled and fully qualified operatives. We operate 26, 32 and 41t Suction Excavators that range from twin, triple and quad fan systems to offer a dedicated solution. Other equipment, such as our tracked remote units, bag pack system, high tip and Super Tip Skip options allow for this technology to be applied to many different industries and requirements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We brought CallZent on board to help us get a deeper understanding of market trends, customer behaviors, and competitive positioning within the utilities sector. Our primary goal was to gain actionable insights that could guide our strategic planning, improve customer engagement, and identify growth opportunities in an increasingly competitive and evolving market.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with CallZent was extensive and thoughtfully structured from the start. They began by conducting a full-scale market analysis, including both quantitative and qualitative research methods. This included customer surveys, stakeholder interviews, competitor benchmarking, and industry trend analysis.One of the key deliverables was a comprehensive market research report that outlined customer behavior patterns, emerging trends in the utilities sector, and gaps in our service offerings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes from our project with CallZent were clear and genuinely valuable. One of the most noticeable improvements was in how effectively we were able to engage with our customers. By using the insights they provided especially around customer behavior and preferences—we were able to tailor our communication and service offerings in a much more meaningful way.We also saw a real difference in how our sales and marketing teams approached potential leads. With the refined customer segments and targeted messaging CallZent helped us develop, our outreach felt more focused and relevant, and the response from the market reflected that.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was outstanding from start to finish. They were highly organized, transparent, and proactive in their communication. From the very beginning, they laid out a clear timeline with milestones, and they stuck to it. Every deliverable was provided on time sometimes even ahead of schedule which made it easy for our internal team to stay aligned and keep momentum going.What really stood out, though, was how responsive and attentive they were to our needs. If we had a question or needed to shift priorities, they were quick to adapt without compromising the quality of their work. They truly listened and made us feel like a priority, not just another client in the queue. 

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CallZent was their ability to blend deep industry knowledge with a personalized, hands-on approach. They didn’t just hand us a generic report they really took the time to understand our business, our challenges, and our goals within the utilities space. That level of care and customization is rare.Their team asked the right questions, challenged our assumptions in a constructive way, and consistently delivered insights that felt tailored and practical. They weren’t just about data they were about meaningfully translating that data into strategies we could actually use.

Are there any areas for improvement or something CallZent could have done differently?

no area