CallZent

BACKGROUND

Please describe your company and position.

I am the Director of a food & beverage company 

Describe what your company does in a single sentence.

We focus on the distribution of specialty food and pharma ingredients and have been dedicated to identifying new, innovative applications for these since 1945. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to streamline our customer support operations and enhance order handling for Kuk, our food and beverage company. Our goal was to ensure quick response times, resolve customer issues efficiently, and improve overall satisfaction. CallZent delivered with professionalism and deep understanding of our industry’s unique service needs.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent handled our inbound and outbound customer support, order confirmations, and follow-ups. They managed real time call handling, complaint resolution, and coordinated directly with our logistics team. Their team also provided detailed call reports, customer feedback analysis, and monthly performance insights all tailored to the food and beverage industry’s fast-paced environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with CallZent, we’ve noticed faster customer response times, smoother order processing, and fewer complaints overall. Our team now receives more positive feedback from customers, especially about how quickly their concerns are handled. Their support helped us improve customer satisfaction and build stronger trust in the food and beverage space.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was seamless. They consistently delivered tasks on time and were highly responsive to our evolving needs. Whether it was scaling call volume during peak periods or adjusting scripts for new product launches, they handled everything with professionalism. Their proactive communication made collaboration easy and stress-free for our team.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their deep understanding of the food and beverage industry and how they tailored their call center service to match our brand voice. Their agents felt like an extension of our inhouse team friendly, informed, and genuinely invested in giving customers a great experience.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

 I am the Chief Technology Officer of an information technology company 

Describe what your company does in a single sentence.

We are a business line leading in managed services, focusing on hybrid cloud & infrastructure, employee experience and technology services, through decarbonized, automated and AI-enabled solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

We hired CallZent to develop a custom software solution tailored to streamline and optimize several of our internal IT service workflows. Our main objectives were to improve operational efficiency, enhance data integration across departments, and ensure scalability to support our growing client base. We needed a reliable partner who could understand our complex requirements and deliver a robust, future-proof solution and CallZent proved to be exactly that.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged CallZent for a full-cycle software development project tailored to our internal IT service needs. The scope included a comprehensive discovery phase, where they assessed our existing systems and collaborated with our teams to define specific technical and functional requirements.

Key deliverables included a custom-built enterprise web application, integration with our current IT infrastructure and third-party systems, a real-time reporting dashboard, secure role-based access, a mobile-friendly interface, and full system documentation. CallZent also conducted training sessions and provided post-launch support to ensure a seamless transition and optimal performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes from our project with CallZent clearly demonstrated significant progress and success. Internal workflows became noticeably more streamlined, and manual errors were greatly reduced due to the automation features built into the new system. 
The real-time dashboard provided improved visibility across departments, allowing for quicker and more informed decision-making. The user interface was intuitive and well-received by our team, which led to smooth adoption across various departments. Overall, the system performed reliably and met all of our operational needs effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was highly organized and transparent from start to finish. They maintained clear timelines, held regular update meetings, and kept us informed throughout each phase of the project. Deliverables were consistently submitted on schedule, and any adjustments were communicated promptly and handled professionally. 
They were also highly responsive to our evolving needs—whether it was addressing last-minute changes or providing technical clarity, their team remained flexible and solution-oriented. Their structured yet adaptive approach made the entire collaboration seamless and stress-free.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their deep understanding of complex technical requirements and their ability to translate those into practical, user-friendly solutions. Their team didn’t just focus on building software,they genuinely took the time to understand our business goals and aligned their work accordingly. 
Their proactive communication, attention to detail, and commitment to quality were exceptional. It felt less like working with a vendor and more like having a true technology partner invested in our success.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the General Manager of a fitness center chain.

Describe what your company does in a single sentence.

There are more than 30 fitness centers and more than 68,000 members nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We initially hired CallZent to help us streamline our HR operations through their PEO/Employee Leasing services. Our main goals were to offload the administrative burden of payroll, benefits management, and compliance, so we could focus more on scaling our core business. We also wanted to ensure that our employees had access to better benefits and a more structured HR experience, something we struggled to manage in-house as a growing company.

SOLUTION

How did you find CallZent?

Online Search

Why did you select CallZent over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent handled our HR needs flawlessly, from onboarding and payroll to benefits and compliance. They managed all leased employees efficiently and became a trusted extension of our team. Their support let us focus on growth while they handled the rest.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Partnering with CallZent led to a significant reduction in HR overhead, improved employee satisfaction, and faster onboarding times. Payroll errors dropped to zero, and compliance issues were fully resolved. Their support allowed us to scale confidently, knowing our workforce was in capable, professional hands every step of the way.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was exceptional. They delivered everything on time, keeping us informed throughout the entire process. Whenever we had specific needs or questions, their team responded quickly and professionally, always finding solutions that fit our business. Their proactive communication made the whole experience smooth and stress-free.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about CallZent was their genuine commitment to both client success and employee happiness. They don’t just treat their agents as resources, they truly value them. This positive work culture translated into exceptional service, making them stand out from other providers. Their attention to detail and personalized approach made them a real partner, not just a service provider.

Are there any areas for improvement or something CallZent could have done differently?

CallZent exceeded our expectations in every aspect of their service. Their attention to detail, responsiveness, and commitment to our success were top-notch. They truly understand what it takes to deliver a seamless experience, and we couldn’t have asked for more.

BACKGROUND

Please describe your company and position.

 I am the CEO of a food & beverages company 

Describe what your company does in a single sentence.

Leading food and agri-business supplying food, ingredients, feed and fibre to 20,900 customers worldwide. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to streamline and elevate our customer support operations across our food and beverage brands. Our main goals were to improve response time, increase customer satisfaction, and ensure consistent, high-quality interactions across multiple communication channels. We also wanted a partner who could represent our brand values with professionalism and care and CallZent delivered exactly that.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent provided a full-suite multichannel call center solution for our customer service operations, including inbound and outbound support, live chat management, and email handling. They managed everything from order inquiries and delivery tracking to product-related questions and issue resolution. Their agents were trained specifically on our food and beverage product lines, ensuring brand consistency and accurate information sharing. Key deliverables included 24/7 support coverage, detailed weekly performance reports, customer feedback summaries, and ongoing optimization of support scripts based on real-time insights. Their ability to quickly scale their team during peak seasons was a huge bonus.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with CallZent, we’ve seen a noticeable improvement in key performance metrics. Our average response time has significantly improved, and more customer issues are now being resolved on the first call. Customer satisfaction scores have risen across all our brands, with many customers specifically complimenting the professionalism and friendliness of CallZent’s agents. Additionally, complaint resolution times have been greatly reduced, and we’ve seen a steady increase in repeat customer engagement. These outcomes clearly reflect the effectiveness of CallZent’s efficient and people-first approach.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was exceptional. They delivered everything on time and often ahead of schedule, ensuring that we had all the necessary tools and support to keep our operations running smoothly. Their team was highly responsive to our needs, always available for quick check-ins and making adjustments whenever necessary. They proactively anticipated potential challenges and addressed them before they became issues. Communication was seamless, and they consistently provided updates on progress, keeping us in the loop at every stage of the project. Their dedication to ensuring the success of our collaboration made them a trusted partner.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CallZent was their unwavering commitment to both customer and agent satisfaction. They truly understand the importance of balancing operational efficiency with a positive customer experience. It’s rare to find a call center that not only excels in delivering quality service but also fosters a supportive and happy environment for their agents. This unique focus on agent well-being translates directly into better service for our customers, creating an uplifting and efficient customer support experience. Their personalized approach and deep understanding of our industry made them stand out as a partner.

Are there any areas for improvement or something CallZent could have done differently?

There honestly aren’t any areas where CallZent could have done things differently. Their performance has been exemplary, and they’ve consistently exceeded our expectations. From their proactive communication to the quality of service, everything has been handled seamlessly. We truly couldn’t have asked for a better partner for our customer support needs.

BACKGROUND

Please describe your company and position.

 I am the Medical Director of a medical company 

Describe what your company does in a single sentence.

An ophthalmology practice rooted in surgical and medical services, we place the needs of our patients first, investing in industry-leading technology, including advanced cataract lens implants, laser-assisted cataract surgery, Femtosecond and Wavelight

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?
We hired CallZent to help us streamline and elevate our patient support experience. As a healthcare provider, one of our top priorities is ensuring that patients feel heard, cared for, and supported, especially when reaching out with time-sensitive concerns. 
We aimed to partner with a call center that could handle high volumes of inbound calls, appointment scheduling, and general patient inquiries with professionalism, empathy, and efficiency. We also needed a team that could integrate seamlessly with our internal systems and truly understand the sensitivity of working in the medical field.

SOLUTION

How did you find CallZent?

• Online Search
• Referral
• Clutch Site

Why did you select CallZent over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent managed our patient support line, including calls, scheduling, and insurance inquiries. Their bilingual agents were professional, highly communicative, and integrated smoothly with our systems. They consistently delivered HIPAA-compliant service and felt like a true extension of our team, empathetic, reliable, and easy to work with.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with CallZent, we saw a noticeable improvement in patient satisfaction scores and a significant reduction in missed calls. Response times improved, and appointment booking efficiency increased. Their consistent communication and performance tracking helped us make informed decisions and continuously optimize our patient support process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent's project management was exceptional. They consistently delivered everything on time, and their team was proactive in addressing our needs. Whenever we had specific requests or adjustments, they were quick to respond and flexible in implementing changes. Communication was always clear, ensuring that expectations were aligned throughout the project.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CallZent was the genuine care they showed, not just for our patients, but for their own team. Their agents were clearly happy and engaged, translating into warm, empathetic service. It’s rare to find a call center that feels like a true partner.

Are there any areas for improvement or something CallZent could have done differently?

We had a very smooth experience with CallZent. They met or exceeded expectations across the board. Their professionalism, responsiveness, and attention to detail left little room for improvement. If anything, we just wish we had started working with them sooner!

BACKGROUND

Please describe your company and position.

I am the General Manager of an e-commerce company.

Describe what your company does in a single sentence.

We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to streamline and scale our back office operations. Specifically, we needed help with data entry, order processing, and administrative support so that our internal team could focus more on growth and client-facing responsibilities. Our goal was to improve turnaround times, reduce errors, and bring more consistency to our workflows, and honestly, CallZent delivered on all fronts.

SOLUTION

How did you find CallZent?

• Online Search
• Referral
• Clutch Site

Why did you select CallZent over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent managed a range of back office tasks, including data entry, invoice processing, and CRM updates. They also handled non-urgent client email support. Key deliverables included daily progress reports, weekly quality summaries, and monthly performance reviews. Their team quickly adapted to our systems, delivering exceptional results. They were professional.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were exceptional, we saw a significant reduction in processing errors, and turnaround time for orders improved. Client satisfaction also grew, thanks to timely response times. Overall, we were able to reallocate internal resources, which boosted productivity and helped us scale faster.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s demonstrated great project management throughout the entire process. They always delivered items on time and kept us in the loop with regular updates. Whenever we had new needs or adjustments, they responded quickly and were flexible in adapting to our requests. It felt like a true partnership, they were always proactive and reliable.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about CallZent was their proactive approach and their timely delivery. Their team was not only highly skilled but also incredibly responsive to our needs. It’s clear they have a great team. They were always on top of things, ensuring smooth operations and excellent results.

Are there any areas for improvement or something CallZent could have done differently?

There isn’t anything I would suggest they improve. CallZent exceeded our expectations in every way; they were timely, proactive, and efficient. Their team was top-notch, and the results spoke for themselves. We’re completely satisfied with their work and wouldn’t change a thing.

BACKGROUND

Please describe your company and position.

 I am the VP of an insurance company 

Describe what your company does in a single sentence.

We provide expert counsel and fierce advocacy to protect clients against their most critical risks in property & casualty, management liability, cyber liability, employee benefits, and personal wealth management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to help us with an in-depth market research project focused on better understanding customer needs and behavior in the insurance space. Our goal was to gather real, actionable insights that could guide our product development and improve how we communicate with potential policyholders. We needed a team that could approach the research with professionalism, empathy, and accuracy and CallZent exceeded our expectations. They helped us tap into valuable feedback that we hadn’t been able to reach before.

SOLUTION

How did you find CallZent?

• Online Search
• Clutch Site

Why did you select CallZent over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent conducted phone based market research, including survey development, bilingual outreach, and data collection. They provided daily updates, detailed call metrics, and a final report with actionable insights. Their team was professional, attentive, and truly focused on helping us understand our customers and make smarter decisions based on real feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to CallZent’s work, we saw a noticeable increase in survey response rates compared to past efforts. We uncovered key customer pain points that led to immediate improvements in our messaging and product offerings. Their insights directly contributed to a significant boost in lead engagement within just the first month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was excellent from start to finish. They stayed on schedule, delivered every item on time, and kept communication clear and consistent. Anytime we had a question or needed to adjust something, they responded quickly and professionally. It really felt like we had a true partner on our side.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CallZent was their consistent communication and reliability. They were always proactive with updates, quick to respond, and genuinely attentive to our goals. It’s rare to find a team that’s not only timely and professional but also makes you feel like your project truly matters to them.

Are there any areas for improvement or something CallZent could have done differently?

Honestly, there’s nothing I would change about our experience with CallZent. Their team exceeded all expectations  from project management to execution. They were thorough, communicative, and always focused on delivering high-quality results. I would highly recommend them to anyone looking for a reliable, dedicated partner in market research or customer service.

BACKGROUND

Please describe your company and position.

I am the Director of a food & beverage company 

Describe what your company does in a single sentence.

Cheese producers and distributors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• Increase sales
• Develop a better cuatomer service

SOLUTION

How did you find CallZent?

Referral

Why did you select CallZent over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reach cuatomers and reviewing inventories to generate sales

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of clients. Volume of sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The proyect Leader, Ingrid, was always providing us the data from dairy basis.

She make us feel like she was part from our staff.

so commited and profesional

What was your primary form of communication with CallZent?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their expirience in so many areas. They open our eyes to the needs we have as a cheese supplier and service giver. So we developed alongside with CallZent ways to increase our sales by being in constant contact with Points of Sale

Are there any areas for improvement or something CallZent could have done differently?

We belive they can develop a online sales departamet of products of themselvs. To get and own some Star product and sale it online by pushing it with their actual calls