CallZent

BACKGROUND

Please describe your company and position.

I am the Founder of MetLife Gulf

Describe what your company does in a single sentence.

We specialise in car insurance, health insurance and travel insurance! Let the Compare Insurance advise you on free, side-by-side car insurance quotes to find the best car insurance for your budget. Compare Insurance and get peace of mind, as well as convenience at the touch of a button. Compare insurance quotes online today and save!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to handle our customer support and outbound calling operations with the goal of improving response times, increasing policy renewals, and ensuring a more professional and consistent experience for our clients.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent’s team took over a wide range of our call center operations, including both inbound and outbound calls. For inbound, they managed customer inquiries, policy support, claims-related questions, and general service requests. On the outbound side, they focused on policy renewals, follow-ups on pending documents, lead outreach, and customer satisfaction surveys.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with CallZent, we’ve seen noticeable improvements across several key areas. Our response times have become much faster, which led to more satisfied customers and smoother interactions overall. The number of successful policy renewals increased steadily, and we received positive feedback from clients about the professionalism and clarity of the call agents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was very impressive from the start. They were organized, communicative, and proactive throughout the entire process. They took the time to understand our specific requirements and built a clear roadmap to meet them. Everything was delivered on time, sometimes even ahead of schedule, and they were always transparent about timelines and progress.

What stood out the most was how responsive they were to our needs. Anytime we had feedback, a new request, or had to make adjustments, their team was quick to respond and adapt.

What was your primary form of communication with CallZent?

Virtual Meeting

What did you find most impressive or unique about this company?

What really stood out to us about CallZent was the quality of their people and their commitment to understanding our business. Their agents didn’t just follow scripts they took the time to learn our products, our tone, and how we like to communicate with our customers. That made a huge difference in the quality of interactions.

Are there any areas for improvement or something CallZent could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Account Manager of lucygig71@gmail.com

Describe what your company does in a single sentence.

IT Support is sometimes seen as an unnecessary commodity. People only want it when they have a problem which often means IT services and support are only used when problems arise. As a managed service provider we believe that IT support helps your business to grow and succeed by giving you advice and management for all of your business issues.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?
We partnered with CallZent because we needed a reliable and experienced team to build a custom software solution tailored specifically for the IT services we provide at PKF Infuse. Our goal was to streamline internal workflows, improve client data management, and enhance overall efficiency across departments.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project we brought to CallZent was quite involved. We needed a fully customized software solution that could support our day-to-day operations while also aligning with the way we deliver IT services to our clients. From the beginning, CallZent took the time to understand our business inside and out. They helped us design a system that could manage client onboarding, document handling, task tracking, and internal reporting all in one place.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the custom solution CallZent built for us, we’ve seen a noticeable improvement across several key areas of our operations. Internal workflows have become much more efficient, which has saved our team a significant amount of time on routine tasks. 
Turnaround time for client deliverables has improved, and thanks to better process automation, we've seen a clear reduction in manual errors. Our team collaboration has also strengthened, as everyone now has access to the same real-time information and tools in one centralized platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was one of the highlights of the entire experience. From the very start, they were organized, transparent, and proactive in communicating with us. We always knew where things stood, whether it was through regular check-ins, progress updates, or quick messages to clarify requirements. They made it easy to stay aligned without overwhelming us with technical jargon or unnecessary meetings.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out to us about CallZent was how deeply they cared about getting it right not just from a technical perspective, but from a business one too. They didn’t just take our requirements and build something on autopilot. They asked smart questions, challenged assumptions when needed, and made thoughtful suggestions that ultimately improved the final product. It felt like they were as invested in our success as we were.

Are there any areas for improvement or something CallZent could have done differently?

No improvements needed.

BACKGROUND

Please describe your company and position.

I am the Director of Grupo DEAL

Describe what your company does in a single sentence.

At DEAL, we have developed a “Full Service” policy that encompasses all the services offered in a comprehensive and efficient manner. our mission;A group of integrated companies constantly evolving in various areas to exceed expectations, supported by a philosophy of quality and service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to enhance our customer service operations by providing a reliable, professional call center solution tailored specifically for the utility industry. Our main goals were to improve customer response times, handle a higher volume of inbound calls efficiently, and ensure that our customers receive clear, accurate information regarding their accounts and services.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent took on a comprehensive range of call center services for Grupo DEAL, focusing on managing our inbound customer interactions related to billing inquiries, service outages, account management, and new service requests. Their team provided round-the-clock support, ensuring our customers had access to assistance whenever needed. They expertly handled call routing and management, which significantly reduced wait times and improved overall efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with CallZent, we’ve seen significant improvements in several key performance areas. Customer wait times have noticeably decreased, allowing our clients to receive timely assistance without frustration. Call resolution rates have increased, with a higher percentage of issues being resolved during the first interaction, which has reduced the need for follow-up calls and improved overall efficiency. Our customer satisfaction scores have risen steadily, reflecting the professionalism and effectiveness of the CallZent team. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent demonstrated excellent project management throughout our collaboration. From the initial planning stages to full implementation, they consistently met deadlines and delivered all agreed-upon services on time without compromising quality. Their team maintained clear and open communication, promptly addressing any questions or concerns we had along the way. 

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CallZent was their deep understanding of the utility industry and their ability to tailor their call center services specifically to meet the unique demands of our business. Their team didn’t just follow scripts; they demonstrated genuine empathy and professionalism, which truly enhanced the customer experience. Additionally, their commitment to continuous improvement and quality assurance stood out, as they proactively sought feedback and implemented changes to optimize service delivery.

Are there any areas for improvement or something CallZent could have done differently?

no area

BACKGROUND

Please describe your company and position.

I am the Deputy Vice President of a financial services company.

Describe what your company does in a single sentence.

Our company is a trusted global leader in Money Transfer, Foreign Exchange, and Payroll Solutions (WPS), offering seamless, secure, and tailored financial services for individuals and businesses. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to develop a custom software solution that could streamline our financial operations, improve data accuracy, and enhance security compliance. Our goal was to modernize our legacy systems and create a scalable platform that supports our growing business needs in the financial services industry. CallZent’s expertise gave us confidence they could deliver a robust, tailored solution aligned with these objectives.

SOLUTION

How did you find CallZent?

• Referral
• Clutch Site

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent developed a tailored, secure software solution for our financial services needs, streamlining client onboarding, transaction processing, and risk management. Their seamless integration with existing systems and focus on compliance enhanced efficiency and data security. Their professionalism and ongoing support exceeded our expectations, making them a trusted partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with CallZent significantly sped up our financial transaction processing and improved the accuracy of our data. It also made compliance audits faster and smoother, while ensuring the system remained highly reliable. These improvements clearly show how their custom software positively transformed our day-to-day operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was outstanding. They consistently met deadlines and kept us informed throughout the process. Their team was highly responsive and proactive, quickly addressing any questions or changes we had. They demonstrated great flexibility and ensured that our needs were always prioritized, making the entire experience smooth and efficient.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about CallZent was their deep understanding of the financial services industry and their ability to tailor solutions specifically to our complex needs. Their commitment to security and compliance stood out, as did their collaborative approach and responsiveness, which made working with them both seamless and reassuring.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Founder/ CEO of an IT company 

Describe what your company does in a single sentence.

We are a no-code hyperlocal commerce and delivery stack to set up and manage on-demand businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to handle our back office tasks, including data processing and order management, allowing our team to focus on growth and client needs. Our goal was to boost efficiency and reduce internal workload. CallZent delivered seamlessly, with accuracy, speed, and professionalism that truly impressed our operations team.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent managed our complete back office operations, including data entry, order processing, lead management, and report generation. Key deliverables included daily task updates, weekly performance reports, and continuous workflow improvements tailored to our platform requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They ensured real-time accuracy, maintained data confidentiality, and followed our internal SOPs closely. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was smooth and highly responsive. They consistently delivered tasks on time, often ahead of deadlines. Communication was clear and proactive they quickly adapted to our evolving needs without hesitation. Whether it was a last-minute request or a workflow change, their team handled everything with professionalism and efficiency.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CallZent was their deep understanding of our business needs and their ability to function like an extension of our own team. Their attention to detail, proactive approach, and commitment to quality truly stood out. They didn't just deliver services they delivered peace of mind.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the owner of Voccare

Describe what your company does in a single sentence.

We are an omnichannel contact solutions company. With 5 control and monitoring centers, we offer solutions for our corporate clients, accompanied by digital transformation processes through customer service, telemarketing, and back-office services, as well as in-house consulting each under a unique strategy tailored to every company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to improve our customer support by delivering timely, professional, and empathetic service. Our goal was to reduce wait times, boost customer satisfaction, and ensure every caller felt valued. CallZent helped us achieve these goals with their reliable and attentive call center solutions.

SOLUTION

How did you find CallZent?

• Referral
• Clutch Site

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost

How many teammates from CallZent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent managed all inbound and outbound customer calls, providing support, issue resolution, and product information. They ensured timely responses, handled escalations professionally, and maintained detailed call records. Key deliverables included improved customer satisfaction scores, faster resolution times, and consistent, high-quality service across all consumer interactions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to CallZent, our customer satisfaction noticeably improved, with calls being resolved much faster and more efficiently. Their team’s proactive communication and professionalism strengthened our brand reputation, clearly showing their call center services contributed to significant improvements in our overall customer service experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent demonstrated excellent project management by consistently delivering on time and keeping us informed throughout. They were highly responsive to our needs, quickly adapting to changes and providing regular updates. Their proactive approach made collaboration smooth and ensured all goals were met efficiently and effectively.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about CallZent was their genuine commitment to understanding our customers’ needs. Their team combined professionalism with a personal touch, making every interaction feel authentic. Their ability to adapt quickly and maintain high-quality service truly set them apart in the call center industry.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

 I am the Director of a sustainable chemicals and energy company.

Describe what your company does in a single sentence.

We are re-inventing essentials for sustainable living. We are transitioning to become an integrated sustainable chemicals, fuels and energy company with a focus on circular economy solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to develop a custom software solution aimed at improving operational efficiency, data accuracy, and system integration within our utility services. Their deep understanding of our industry needs and commitment to delivering a user-friendly, streamlined platform made them the ideal partner for this project.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work we engaged CallZent for was comprehensive. They were tasked with developing a custom software platform tailored specifically to our utility operations. This included everything from the initial design and planning stages to the actual development and deployment of a full-scale solution. Their team handled system integration, data flow optimization, and created a smooth, user-friendly interface that met the needs of both our internal teams and technicians in the field. They also ensured that the platform could generate real-time reports and securely manage large volumes of data, which has been a game-changer for our day-to-day operations. Throughout the project, CallZent remained responsive, flexible, and consistently delivered results that aligned perfectly with our goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CallZent’s solution significantly reduced service processing time and improved data accuracy. The system was easy for our team to adopt, making daily tasks smoother and more efficient. Reporting became more reliable, and overall workflow improved noticeably. Their work brought real, measurable value to our utility service operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was impressive from start to finish. They communicated clearly, kept us updated regularly, and stayed on schedule throughout the project. Whenever we had questions or needed adjustments, they were quick to respond and very flexible. Their team was reliable, professional, and genuinely committed to meeting our goals.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about CallZent was their deep understanding of our industry and their ability to translate complex needs into practical, user-friendly solutions. They didn’t just build software—they took the time to understand our challenges and tailored everything to fit seamlessly. Their dedication and attention to detail were truly exceptional.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

 I am the Sales Director of a food company. 

Describe what your company does in a single sentence.

"We are the Mexican food company with the longest history in the country, pioneers in the development and innovation of products of the highest quality."

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• We hired CallZent to help us gather real-time customer feedback, understand market trends, and improve our products through professional and insightful call-based market research.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent handled outbound calls to our customers across various regions, conducting structured market research surveys focused on our food and beverage products. Their team managed everything from script development to data collection and reporting. Key deliverables included weekly call reports, detailed customer feedback analysis, and actionable insights that supported our product development and marketing strategies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project included improved customer satisfaction, as we gained valuable insights into their preferences and concerns. CallZent’s detailed reports highlighted emerging market trends and helped us identify key areas for product improvement. This allowed us to make more informed decisions, leading to better customer engagement and stronger sales performance for our products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was exceptional. They consistently delivered all reports and insights on time, ensuring we had the information we needed for timely decision-making. Their team was highly responsive, quickly addressing any requests or adjustments we had along the way. They were flexible and proactive in understanding our needs, ensuring that the project ran smoothly and met our expectations every step of the way.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about CallZent was their attention to detail and commitment to delivering tailored solutions. They went beyond simply collecting data; they took the time to truly understand our business needs and adapted their approach accordingly. Their team’s professionalism, communication, and ability to provide actionable insights from complex data sets set them apart. Their customer-centric approach made working with them feel like a true partnership.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Director of Sales of Hint inc

Describe what your company does in a single sentence.

Hint, is a San Francisco-based beverage company that was founded in 2005 and is best known for its delicious unsweetened flavored water.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?

• we hired callzent to design and develop a user-friendly mobile app that would help us connect better with our customers, showcase our food and beverage products, and simplify the ordering process. Our goal was to create a seamless digital experience that reflects our brand and drives more engagement.

SOLUTION

How did you find CallZent?

• Online Search
• Referral

Why did you select CallZent over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CallZent were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

callzent handled everything from initial concept design to final app deployment. They developed a fully functional iOS and Android app with product listings, filtering, in-app purchases, and real-time order tracking. Key deliverables included UI/UX design, backend integration, secure payment gateway, and thorough testing before launching the app successfully.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app significantly boosted customer engagement and online orders within the first month. We saw a  increase in mobile traffic and a  rise in repeat purchases. User feedback has been overwhelmingly positive, especially about the design and ease of use. These results clearly reflect the project's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

callzent was excellent with project management. They stuck to our timeline, delivered milestones promptly, and always kept us updated. Communication was clear and responsive, and they quickly adapted whenever we needed changes. Their team was proactive, organized, and genuinely invested in making sure everything met our expectations.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about callzent was their ability to combine technical expertise with a deep understanding of our brand. They didn’t just build an app they created a user experience that truly reflects who we are. Their attention to detail, creativity, and commitment to quality really stood out.

Are there any areas for improvement or something CallZent could have done differently?

none

BACKGROUND

Please describe your company and position.

 I am the Vice President of Design & Brand of a retail company 

Describe what your company does in a single sentence.

My company is a creative-minded organization shaped by designers, innovators, and trendsetters bringing fashion and design to home and office goods.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallZent to accomplish?
We hired CallZent with the goal of improving our customer service response times and overall customer satisfaction. As a growing retail company, we were struggling to keep up with the volume of inquiries coming in across multiple channels, phone, email, and live chat. 
We needed a partner who could not only handle the workload but also represent our brand with the same care and professionalism we value internally. CallZent came highly recommended, and from day one, they made it clear they were committed to helping us provide top-notch support to our customers.

SOLUTION

How did you find CallZent?

• Online Search
• Clutch Site

Why did you select CallZent over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CallZent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallZent managed our multichannel customer support, handling calls, emails, and live chat. Their team provided 24/7 coverage, assisted with orders, returns, and product inquiries, and ensured fast, friendly service. They delivered weekly performance reports, integrated with our CRM, and maintained high-quality standards through regular reviews. 
From training to execution, they operated as a true extension of our team, consistently reflecting our brand’s voice and commitment to customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with CallZent, we’ve seen significant improvements. Customer satisfaction scores have gone up, with our response time reduced considerably. Our customer retention rate also improved, reflecting the positive impact on our service quality. 
Additionally, CallZent’s proactive support has helped reduce order-related inquiries, allowing our internal teams to focus on other key areas. Overall, the results have been extremely positive, contributing directly to our growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallZent’s project management was exceptional. They consistently delivered items on time, meeting every deadline we set. Their team was always responsive to our needs, adapting quickly to any changes or challenges that came up. 
They maintained clear communication throughout the entire process, keeping us updated and addressing any concerns promptly. It felt like a true partnership. The team was always ready to go the extra mile to ensure everything ran smoothly and efficiently.

What was your primary form of communication with CallZent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CallZent was their ability to seamlessly become an extension of our team. They didn’t just follow scripts; they truly understood our brand and customer base and treated our customers like their own. Their focus on agent happiness clearly translated into better service quality. 
It’s rare to find a partner that blends professionalism, warmth, and reliability the way CallZent does. They genuinely care, and it shows.

Are there any areas for improvement or something CallZent could have done differently?

Honestly, there’s nothing we would have asked CallZent to do differently. From onboarding to day-to-day operations, everything was handled smoothly and professionally. 
Communication was clear, their team was responsive, and they consistently met or exceeded our expectations. It’s rare to have such a seamless experience with an outsourced partner, but CallZent delivered on every front.