On Call Excellence 24/7

Anserve Inc., a leading phone answering services provider, offers professional answering services for healthcare providers, government agencies, and businesses large and small. Our agents are trained in customer service, data security, and HIPAA compliance. Voicemail can lead to missed opportunities for a business, so Anserve answers the call when you cannot; after hours, and on weekends and holidays. Anserve offers high-quality telephone answering services, with state-of-the-art technology to answer the phone even during widespread power disruptions. We offer appoinment scheduling and emergency answering services, available in over 200 languages. Get 24/7 high quality telephone answering services for your business, and take your business to next level.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Butler, NJ
Year founded
Founded 1969

Service Lines

Call Center Services: 90%
Customer Service Outsourcing: 10%

Select Focus Area

Inbound Services

Answering services: 56%
Virtual receptionist: 33%
Inbound appointment scheduling: 11%

Customer Service Outsourcing

Phone Support Services: 100%

Industries

Medical: 50%
Real estate: 20%
Dental: 10%
Energy & natural resources: 10%
Utilities: 10%

Clients

Midmarket ($10M - $1B): 50%
Small Business (<$10M): 50%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 4.3 /5

What Clients Have Said

Anserve Inc. offers competitive pricing, with clients reporting monthly costs ranging from $200 to $35,000 based on service needs. Reviews highlight their value through responsive support and effective call handling, making them a reliable choice for various businesses.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 13 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Anserve Inc. Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.6
Cost 4.3
Willing to Refer 4.9

Top Mentions

Review Highlights

Professional and Knowledgeable Team

The team at Anserve Inc. is described as professional, knowledgeable, and capable of handling various customer service challenges, including translation services and managing high call volumes.
Reliability During Emergencies

Anserve has demonstrated reliability during emergencies, such as natural disasters, by maintaining service continuity and supporting clients' communication needs.
Ability to Handle High Call Volumes

Anserve Inc. is capable of managing a high volume of calls, which is particularly beneficial for busy practices and companies with significant customer interaction.
Improvements in Hold Times Needed

One client suggested that Anserve could improve by decreasing hold times to ensure that clients can reach a representative more quickly.
Strong Communication and Responsiveness

Anserve is noted for its strong communication skills and quick responsiveness. Clients appreciate their ability to address concerns quickly, provide detailed call records, and maintain open lines of communication.
Seamless Integration and Training

Clients appreciate Anserve's seamless integration into their operations, with comprehensive training and adherence to provided scripts and guidelines.

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Anserve Inc. Reviews

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Call Center Services
Answering services
Less than $10,000
Apr. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"Anserve Inc. has provided excellent on-call coverage for us on the weekends."

Sep 8, 2025

Director, Non-Medical Home Care Company

Anonymous

Home Services
Cranford, New Jersey
1-10 Employees
Online Review
Verified

Anserve Inc. provides call center services for a non-medical home care company. They handle on-call duties on weekends.

Anserve Inc. has delivered excellent weekend on-call support. The team hasn’t disappointed and has even exceeded the client’s expectations.
This review is an update by the client company. The original content is located below the new review.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of a home services company

Describe what your company does in a single sentence.

My company specializes in providing Non-Medical Home Care Services to Seniors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Anserve Inc. to accomplish?

Needed On-Call Services for the weekend

SOLUTION

Describe the scope of work in detail. Please include a summary of key deliverables.

Anserve Inc. has provided excellent on-call coverage for us on the weekends.

RESULTS & FEEDBACK

How did your relationship with your partner evolve?

Reached out to them after finding them on google. They exceeded expectations

In what ways can they improve?

N/A
What advice do you have for clients with similar needs to yours?
If you are in need of on-call services reach out. They will not disappoint.

UPDATED REVIEW

Director, Non-Medical Home Care Company
Home Services

Cranford, New Jersey

1-10

Apr 2025 - Ongoing

Less than $10,000

Verified

Project summary
Anserve Inc. has provided call center services for a non-medical home care company. They've offered weekend on-call support to the client.

Feedback summary
Anserve Inc. has charged the client an additional $550 for exceeding allocated minutes on July 11th, despite the client requesting extra coverage a week in advance. The client has claimed that the system doesn't account for additional coverage, and their investigation has taken a month.

BACKGROUND

Please describe your company and position.

I am the Director of a non-medical home care company.

Describe what your company does in a single sentence.

My company specializes in providing Non-Medical Home Care Services to Seniors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Anserve Inc. to accomplish?

Weekend On-Call

SOLUTION

How did you find Anserve Inc.?

Online Search

Why did you select Anserve Inc. over others?

First one I saw in search

Describe the scope of work in detail. Please include a summary of key deliverables.

Hired Anserve to provide weekend On-Call services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

None

Describe their project management. Did they deliver items on time? How did they respond to your needs?

N/A

What was your primary form of communication with Anserve Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

N/A

Are there any areas for improvement or something Anserve Inc. could have done differently?

I have been using Anserve for weekend On-Call services for a few months now. I was recently OVERCHARGED $550. My staff requested additional coverage for July 11th A WEEK IN ADVANCE. They charged me $550 for July 11th for going over my allocated minutes even though I notified them a week in advance that I needed coverage. Instead of providing additional allocated minutes to cover July 11th, they've charged me for going over. Their system does not account for requested additional coverage. I wish this had been communicated beforehand. I spoke to several reps before July 11th. But apparently they would rather just overcharge you. On top of that it took them a month to investigate why I was overcharged. I will be reconsidering moving forward with them.
Overall rating: 1.0

Quality: 1.0

Cost: 1.0

Schedule: 1.0

Willing to refer: 1.0

RATINGS

5.0

Call Center Services
Less than $10,000
Sep. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They address all concerns quickly."

Apr 1, 2025

Practice Manager, Medical Company

Anonymous

Medical
Neptune City, New Jersey
11-50 Employees
Online Review
Verified

Anserve Inc. provides call center services for a medical company. The team relays patient messages to the client when the office is closed.

Anserve Inc. has helped the client avoid patient complaints regarding messages. The team is always willing to assist the clinet and addresses all concerns quickly. The client communicates with the Anserve Inc. team via email and messaging apps.

Call Center Services
$10,000 to $49,999
July 2000 - Mar. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"The engagement was successful."

Mar 18, 2025

Dentist, Dental Company

Anonymous

Dental
Clifton, New Jersey
1-10 Employees
Online Review

Anserve Inc. provided phone answering services for a dental company. The team answered calls when the client was not in the office.

The client was satisfied with Anserve Inc.'s services, so the engagement was successful. The team was responsive and easy to communicate with via email and messaging apps. They were always available and provided timely deliveries.

Call Center Services Customer Service Outsourcing
Answering services
Less than $10,000
January 2015

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Anserve management was extraordinarily responsive to our needs and the needs of our patients."

Mar 3, 2025

Manager of Practice Operations, Atlantic Medical Group

Melissa Kohaut was Paszko

Medical
Morristown, New Jersey
10,001+ Employees
Online Review
Verified

Anserve Inc. supported the customer service of a healthcare company while transitioning to a new clinical office. The team provided external coverage after hours since the client didn't have answering services.

Thanks to Anserve Inc.'s efforts, the client provided 24-hour coverage for their patients and their families. The team was responsive to the client's needs and the needs of their patients. They were professional, kind, and helpful. Anserve Inc. communicated via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Manager of Practice Operations of Atlantic Medical Group

Describe what your company does in a single sentence.

Health Care

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Anserve Inc. to accomplish?

Seamless patient care via 24 hour availability

SOLUTION

How did you find Anserve Inc.?

Referral

Why did you select Anserve Inc. over others?

Great culture fit
Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

External coverage provided to our patients for seamless transitions of clinical care

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Transitioning into a new clinical specialty office where there was once no answering services offered after hours to providing 24 hour coverage for our patients and their families.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. No complaints as it occured 10 years ago.

What was your primary form of communication with Anserve Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

Anserve management was extraordinarily responsive to our needs and the needs of our patients. They are professional, kind and helpfaul, always.

Are there any areas for improvement or something Anserve Inc. could have done differently?

I am quite pleased with their services.

RATINGS

5.0

Call Center Services
Confidential
Aug. 2008 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are very professional."

Jun 13, 2023

Practice Manager, Shore Dermatology

Christa Brown

Other industries
Manasquan, New Jersey
1-10 Employees
Online Review

Anserve Inc. provides call center services for a local dermatology practice. The team is responsible for answering after-hours calls.

Anserve Inc. has delivered professional services tailored to the client's needs, leaving the client satisfied with the engagement. They are hardworking, customer-centered, and communicative via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Practice Manager of Shore Dermatology

Describe what your company does in a single sentence.

We are a local Dermatology Practice.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Anserve Inc. to accomplish?

when we don’t have enough staff to cover the calls
after hours answering

SOLUTION

How did you find Anserve Inc.?

Referral

Why did you select Anserve Inc. over others?

High ratings
Pricing fit our budget
Referred to me

How many teammates from Anserve Inc. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

an answering service for one of my businesses when we don't have enough staff to cover the calls and for our after hours answering

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Excellent service. They are very professional. worth every penny for the service provided...

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hardest working crew

What was your primary form of communication with Anserve Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

customer service and professionalism

Are there any areas for improvement or something Anserve Inc. could have done differently?

none

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 3.0

Willing to Refer: 4.5

"They communicate very well, whether to the company or to the patient."

Mar 22, 2023

Regional Manager, RWJ Barnabas Medical Group

Gina Soto

Other industries
Long Branch, New Jersey
10,001+ Employees
Online Review
Verified

Anserve Inc. provides call center services for a medical group. The team is responsible for answering patient calls after hours and connecting them to the client.

Anserve E-Ticaret Limited’s efforts have been met with positive acclaim. The team is efficient, hardworking, and on top of the ball.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Regional Manager of RWJ Barnabas Medical Group

Describe what your company does in a single sentence.

Healthcare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Anserve Inc. to accomplish?

On Call after hours
Triage for On Call physicians

SOLUTION

How did you find Anserve Inc.?

Referral

Why did you select Anserve Inc. over others?

High ratings

What was the size of Anserve Inc.’s team?

2-5 Employees

What was your primary form of communication with Anserve Inc.?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Triage patient calls after hours and on weekends. Provide direction to patients or connect them pending the needs described via the patient.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Patient's getting the great customer service Anserve provides.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are interactive with the needs and expectations. They also have great follow up.

What did you find most impressive or unique about this company?

They communicate very well, whether to the company or to the patient. They are attentive to any issues and provide resolutions quickly.

Are there any areas for improvement or something {provider_name} could have done differently?

None

RATINGS

5.0

Call Center Services
Less than $10,000
Dec. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“I’m impressed with their attention to detail, and their follow-through is excellent.”

Jan 31, 2023

Office Manager, Dental Practice

Anonymous

Other industries
Boca Raton, Florida
1-10 Employees
Phone Interview

Anserve Inc. provides call center services for a dental practice. They handle incoming calls for the firm’s four doctors, sending reports to the client in the morning, during midday, and during emergencies.

The company has been pleased with Anserve Inc.’s services. Their customers’ satisfaction has drastically improved, and the team has resolved problems more quickly than before. They’re responsive and proactive; they always implement the client’s schedule change requests promptly and flexibly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of a dental practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Anserve Inc.?

To take care of our patients, we need to provide them access to the business via phone calls even when we’re not in the office. That’s why we’ve engaged Anserve.

SOLUTION

What was the scope of their involvement?

Anserve handles incoming calls from our patients. They send messages every morning, informing us about any activity the night before. They get the patient’s name, phone number, complaints, problems, and who they need to talk to — if it’s an emergency, the team takes further action. They also send us messages during midday when we’re at lunch, notifying us about any activity during that period of time.

What is the team composition?

My main point of contact is Karen (Office Manager) and a shift manager that I call when I need to make changes to our schedules. Different people answer the phone many times, but those two are my key contacts.

How did you come to work with Anserve Inc.?

I found Anserve online and liked the way they offered their services. Meanwhile, I called another service provider first, but I wasn’t pleased with their offering. When I called Anserve, I knew their were the team I wanted right away.

How much have you invested with them?

We pay them $400 per month, covering four doctors.

What is the status of this engagement?

We started working together in December 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Anserve goes above and beyond to provide good service. They’ve improved our customer satisfaction.

For instance, there was a time during the holidays when many of our doctors weren’t available. I happened to be shopping at around 6:30 in the evening, and I received a call from one of our doctors saying that she’d been contacted by a patient, who was in great pain.

Moments later, I received a call from Anserve, and they said they were unable to speak directly to the doctors. The doctor on call was at an airport and about to get on a plane, so I asked Anserve to contact the next person on the list. Anserve did, but they couldn’t reach them either. Meanwhile, the patient called us a couple more times, and Anserve kept calling down the list until they got somebody. They called me back around 9:30 in the evening to inform me that the patient was taken care of and they finally reached someone.

Simply put, their follow-through has been fantastic. They’ve made so many calls to resolve problems.

How did Anserve Inc. perform from a project management standpoint?

Their integration into our team has been pretty seamless. Every time I change our schedule, I have to email them, and they get it done. I don’t have to go back and ask them if they’ve done it — they’re on top of everything and respond immediately.

To communicate, I typically send them an email. If something is happening fast or we’re shutting down the office for the day unexpectedly, then I call them.

What did you find most impressive about them?

I’m impressed with their attention to detail, and their follow-through is excellent.

Are there any areas they could improve?

No, there aren’t any. They go above and beyond.

Do you have any advice for potential customers?

Use their services not only during the after-hours but also have more people who can pick up incoming calls.

RATINGS

5.0

Showing 11-17 of 17 Reviews

Locations (1)

1250 Route 23 North Butler, NJ, United States 07405

151 - 200

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Anserve Inc.

On Call Excellence 24/7

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Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Anserve Inc. Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Professional and Knowledgeable Team

Reliability During Emergencies

Ability to Handle High Call Volumes

Improvements in Hold Times Needed

Strong Communication and Responsiveness

Seamless Integration and Training

Reviews mentioning:

Anserve Inc. Reviews

Call Center Services for Home Services

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

UPDATED REVIEW

RATINGS

Call Center Services for Medical Company

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Call Center Services for Dental Company

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Call Center & Customer Service Outsourcing for Healthcare Co

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Call Center Services for Medical Group

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Call Center Services & Reports for Dental Practice

BACKGROUND

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Portfolio & Awards

Location

Locations (1)

Contact

Connections