ROI CX Solutions is a U.S. based customer experience and BPO partner helping companies scale support, sales, and back-office operations with efficiency and precision. We specialize in delivering high-quality, cost-effective outsourcing solutions that improve customer satisfaction while driving measurable ROI.
We work with growing and enterprise brands across industries to streamline operations, enhance customer interactions, and unlock scalable growth through a combination of skilled talent, optimized processes, and performance-driven management.
Whether you need to augment your internal team or fully outsource your customer operations, we act as a true extension of your business. Our approach focuses on aligning with your brand voice, customer expectations, and performance goals to deliver consistent, high-quality experiences at every touchpoint.
Our Core Services:
Customer Support (Voice, Email, Chat)
Technical Support
Inbound & Outbound Call Center Services
Lead Qualification & Appointment Setting
Sales Support
Back Office & Data Processing
Content Moderation
Customer Retention & Reactivation
AI-Augmented Support Solutions
Partnering with ROI CX Solutions means gaining a reliable, performance-focused outsourcing partner dedicated to helping you scale smarter and serve your customers better.
Clients appreciate ROI CX Solutions for their affordable pricing and good value for cost, with engagements involving teams of 2 to 18 members. They consistently deliver on time and meet client needs, enhancing customer satisfaction and operational efficiency.
Clients commend ROI CX Solutions for their responsiveness and timely handling of client needs. Their ability to deliver on time and address issues promptly is a key strength noted by clients.
High-Quality Call Center Management
ROI CX Solutions excels in managing high call volumes with professionalism and efficiency. They provide detailed reporting and training, helping clients scale access, protect revenue, and improve user experiences.
Significant Improvement in Customer Metrics
ROI CX Solutions has effectively reduced first response time and improved customer satisfaction scores, contributing to a 25% faster response and a higher Trustpilot score. Clients have observed reduced callback wait times, escalations, and ticket abandonment, enhancing operational efficiency.
Effective Project Management with Initial Hiccups
While ROI CX Solutions generally delivers on time and meets key milestones, some clients noted initial challenges in recruiting the right talent. Improved early check-ins and training anticipation could enhance alignment and reduce ramp-up time.
Cost-Effective Solutions for Various Industries
ROI CX Solutions is recognized for offering good value for the cost. Their services are favored for their budget-friendly pricing across different industries, including software development, retail, healthcare, and events.
Strong Flexibility and Communication
Clients appreciate ROI CX Solutions' adaptability and consistent communication. They tailor their services to meet unique client needs and maintain a collaborative approach, which elevates the overall user experience.
"ROI CX Solutions has responded perfectly to everything we have asked for."
Jan 19, 2026
Service Desk Lead, Kendra Scott
Maggie Stone
Verified
Retail
Austin, Texas
5,001-10,000 Employees
Online Review
Verified
ROI CX Solutions provides ongoing customer support services for a jewelry retailer. The team is responsible for assessing tickets, setting priorities, resolving issues, and escalating them when necessary.
ROI CX Solutions has earned the client's trust with their ability to fix issues or steer them in the right direction. The team is responsive and attentive to the client's needs. Since two specific resources have taken over, the client has seen significant improvements in the project's progress.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Service Desk Lead of Kendra Scott
Describe what your company does in a single sentence.
Retail - jewelry
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish?
Assess Tickets - set priority
Resolve - provide guidance
Escalate if necessary
SOLUTION
How did you find ROI CX Solutions?
Referral
Why did you select ROI CX Solutions over others?
Great culture fit
How many teammates from ROI CX Solutions were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
already did
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
KS trusts ROI will fix issue and if not stear the in the right direction for assistance
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Spot on, ROI CX Solutions has responded perfectly to everything we have asked for
What was your primary form of communication with ROI CX Solutions?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Since Megan/Bradley took over, things have gotten much better, and the response is better.
Are there any areas for improvement or something ROI CX Solutions could have done differently?
Not since Megan/Bradley have taken over
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Software Dev Company
Call Center Services
Answering services
Confidential
June 2025 - Ongoing
4.5
Quality
4.0
Schedule
4.5
Cost
5.0
Willing to Refer
4.0
"They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively."
Feb 25, 2026
Director of Operations, Software Dev Company
Anonymous
Verified
Consumer products & services
77984 Shiner, TX
11-50 Employees
Online Review
Verified
ROI CX Solutions provides customer support services for a software development company. Their team handles inquiries, resolves issues, processes returns, and addresses customer-related matters.
ROI CX Solutions has helped the client reduce their first response time by 25% and increase their Trustpilot score from 3.5 to 4.2 stars. The team is highly flexible and accommodates the client's unique needs. They maintain consistent communication and collaborate creatively.
BACKGROUND
Introduce your business and what you do there.
I’m the director of operations for a software development company.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish for Techless?
We hired ROI CX Solutions to manage all customer support operations, including handling inquiries, resolving issues, processing returns, and addressing any customer-related matters to ensure high satisfaction and smooth service delivery.
SOLUTION
Can you describe the scope of work ROI CX Solutions handled for this project?
ROI CX Solutions helps new users with setup and activation, answers common questions, and provides ongoing support for usage, billing, and subscriptions.
What was the team composition?
We work with 2–5 teammates from ROI CX Solutions.
How did you come to work with ROI CX Solutions?
We found ROI CX Solutions through a referral (Arena CX). We chose them because they had high ratings, their pricing fit our budget, and they offered good value for the cost.
What is the status of this engagement?
We started working with ROI CX Solutions in June 2024, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
ROI CX Solutions has helped us reduce our first response time (FRT) from four hours to three hours, achieving a 25% improvement in response speed. Our Trustpilot score has increased from 3.5 to 4.2 stars, and we’ve maintained a customer satisfaction (CSAT) score above 80%. Our callback wait time has dropped from 12–24 hours to under two hours, with live call handling implemented for near-immediate responses — a 90%+ average reduction. These improvements have had a tangible, positive impact on our operations and customer satisfaction, backed by key metrics. We’ve reduced ticket abandonment by an estimated 20%–25% and enabled faster issue handling. We’ve cut escalations by 30% and improved operational throughput. These gains have streamlined workflows despite the project’s complexity, boosting efficiency, retention, and reviews while minimizing repeat contacts.
How did ROI CX Solutions perform from a project management standpoint?
ROI CX Solutions’ project management has been solid overall, with strong flexibility and accommodation to our unique needs. We experienced a slight setback early on in recruiting the right talent, but that seems to be on track now that we’ve dialed in the ideal agent persona. They’ve delivered on time after the initial hiccups, meeting key milestones despite the challenges. We communicate through virtual meetings, emails, and messaging apps.
What did you find most impressive about them?
ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.
Are there any areas they could improve?
We’d appreciate more proactive initiative to anticipate needs such as training. More regular early check-ins would have accelerated alignment and reduced initial setbacks. A deeper upfront effort to grasp our training needs would ensure the right talent was placed from the start. These tweaks would have minimized ramp-up time, but their flexibility later compensated well.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.0
NPS
"Depends on the business and their needs. Would recommend good policies set in place prior to contracting.
Call Center Services for Medical Marijuana Co
Call Center Services
Answering services
+2
Confidential
Aug. 2023 - Ongoing
4.5
Quality
4.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
"They always deliver on time and work with us to handle any issues."
Jan 16, 2026
Executive, DocMJ
Anonymous
Verified
Medical
United States
51-200 Employees
Online Review
Verified
ROI CX Solutions manages a medical marijuana company's call center. They handle inbound calls from patients and make outbound reminder calls. The team also provides weekly reports and trains their staff.
ROI CX Solutions has helped the client scale their business, protect revenue, and improve the patient experience. The team has increased the client's call answer rate and reduced their cost per scheduled appointment. Their responsiveness and timeliness are hallmarks of their work.
BACKGROUND
Introduce your business and what you do there.
I’m an executive at DocMJ. We provide affordable medical marijuana health evaluations and recommendations through compassionate physicians at 30+ clinic locations, primarily in Florida. We also offer accessible mental health services and support for patients seeking alternative medicine.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish for DocMJ?
We needed to provide compassionate and understanding care for our patient base while working with our team to manage the call center.
SOLUTION
Can you describe the scope of work ROI CX Solutions handles for DocMJ?
ROI CX Solutions handles all inbound calls for patients calling in to ask questions, get answers, book appointments, and resolve issues. They also handle the outbound reminder calls for our patients across multiple states and regulations. Our call center plays a critical role in the success of our organization and the experience of our patients. They’re often the first point of contact, and they consistently represent our company with professionalism, empathy, and efficiency.ROI CX Solutions’ team handles a high volume of calls while maintaining accuracy, patience, and a strong understanding of our services and workflows. They do an excellent job answering questions, scheduling appointments, resolving concerns, and guiding patients through next steps, all while keeping patient satisfaction at the forefront.Additionally, ROI CX Solutions provides a weekly report breakdown that shows us each call that comes in and why. They train their staff and oversee their day-to-day successes of the call center. They use their own phone system to ensure that all agents follow through on the needed assignments for every department.
What is the team composition?
We work with 15 teammates from ROI CX Solutions.
How did you come to work with ROI CX Solutions?
We found them through an online search. Their pricing fit our budget, and they offered good value for the cost.
What is the status of this engagement?
We started working with them in August 2023, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Overall, our partnership with ROI CX Solutions has enabled us to scale access, protect revenue, and improve the patient experience while maintaining operational flexibility. The measurable gains in call performance, appointment conversion, and cost efficiency demonstrate clear progress and success. We’ve seen improved ASA, increased call answer rate, reduced missed scheduling opportunities, and lowered cost per scheduled appointment compared to internal-only handling. We’ve also seen a reduced administrative burden on internal staff, improved reporting and visibility into call metrics, outcomes, and trends, and fewer complaints related to call wait times or inability to reach DocMJ.
How did ROI CX Solutions perform from a project management standpoint?
They always deliver on time and work with us to handle any issues. We communicate via virtual meetings.
What did you find most impressive or unique about them?
We’re impressed by their responsiveness to any issues that arise.
Are there any areas they could improve?
There’s nothing they need to improve.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Staffing & Call Center Services for Event Company
Call Center ServicesStaffing
Answering services
$50,000 to $199,999
July 2021 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their flexibility and willingness to work on anything we need have been impressive."
Jan 16, 2026
Director, Event Company
Anonymous
Verified
Hospitality & leisure
Dallas, Texas
5,001-10,000 Employees
Online Review
Verified
ROI CX Solutions provided staffing and call center services for an event company. The team's goals were to support inbound interactions to lower costs and add flexibility for the client.
The client is happy with ROI CX Solutions' work, whose success is measured based on QA results, staffing, and cost metrics. The team is flexible and willing to work on anything the client needs. ROI CX Solutions has delivered their new hires on time and communicated via virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of a hospitality & leisure company
Describe what your company does in a single sentence.
Events industry
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish?
Lower Costs
Staffing
Flexibility
SOLUTION
How did you find ROI CX Solutions?
Other
Why did you select ROI CX Solutions over others?
Pricing fit our budget
Good value for cost
How many teammates from ROI CX Solutions were assigned to this project?
18
Describe the scope of work in detail. Please include a summary of key deliverables.
Help support inbound interactions
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Qa, staffing, and costs
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, they delivered their new hires on time
What was your primary form of communication with ROI CX Solutions?
Virtual Meeting
What did you find most impressive or unique about this company?
Their flexibility and willingness to work on anything we need have been impressive.
Are there any areas for improvement or something ROI CX Solutions could have done differently?
N/A
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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4 Reviews
Our Story
We’re ROI CX Solutions: a global CX-focused BPO built on people, processes, technology, and superior customer experience. Our 5,500+ team across 8 locations supports 21+ languages, delivering inbound/outbound contact centers, omnichannel support, BPO, AI-enabled tools, workforce optimization and compliance-ready services. We’ve scaled programs, improved CX, and driven revenue growth for clients across healthcare, finance, retail, eCommerce, and more.
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