Express Virtual Assistant

BACKGROUND

Please describe your company and position.

I am the Founder of WLLNSS

Describe what your company does in a single sentence.

WLLNSS — AI-driven workforce health & wellness system for tech companies. WLLNSS brings together modern health, mental wellbeing, and fitness technologies into one integrated solution that continuously assesses employee needs and builds personalized wellness journeys. Behind it is a global network of hundreds of doctors, psychotherapists, and healthy lifestyle experts. It works globally, without territorial limitations, allowing companies to support employees wherever they are. For HR teams, this means less operational complexity, fewer scaling challenges, and a more manageable approach to workforce health. Over time, the system can also evolve into a more comprehensive, insurance-grade benefits model. At its core is a data-driven approach to reducing productivity loss caused by presenteeism — one of the most underestimated challenges facing modern companies. And this is not about increasing company costs. On the contrary, it can be several times more cost-effective than many of the systems companies use today, while replacing fragmented solutions instead of adding yet another layer. All of this is already possible with WLLNSS.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• Answer phones Sort spam Email me call logs to follow up on

SOLUTION

How did you find Express Virtual Assistant?

• Online Search
• Clutch Site

Why did you select Express Virtual Assistant over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answered calls to find out what vacations callers were interested in so we can follow up to quote sail price.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having a ai receptionist to answer call and be the voice on phone to free me up for other tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Express Virtual Assistant team has been very collaborative.

What was your primary form of communication with Express Virtual Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their AI receptionist is very good. When trialing it i was impressed with accuracy of call and notes sent in email.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Wish they could text call summarizes instead of email.

BACKGROUND

Please describe your company and position.

I am the Founder of SZTYLERY

Describe what your company does in a single sentence.

Sharing is the same as connecting. How do we know this? Because when you share passions, work, thoughts, or life, then that sharing unites. It unites. Characters, goals, expectations, and experiences. Like us at Sztylery. We are Karolina and Kuba. Sztylery.com. We combine sensitivity with curiosity. And the certainty of experience with a diversity of concepts. Always strong and essential in form. Like espresso. We've been creating for years. Projects for fashion and healthcare brands. Corporate and employer branding projects, as well as activities for individuals. From strategy to summary and vision for the next steps. As an agency, we draw from experience. Marketing, business, but also socially engaged and personal experiences. Creativity is combining seeds that have escaped the bag of standards to create surprising connections. Its measure is the emotion when a campaign's message reaches and affects the senses. And the desire to take in more. Regardless of the medium, time, or recipient. It's not madness to keep doing the same thing and expecting different results. It's crazy to tackle this without coffee. Services include: - Video - Photo - Branding - Communication Strategy - Event - CSR & Wellbeing - Animation - Creative Concepts - Employer Branding - Consulting Marketing - Website.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• Provide high quality call answering services to Co-Op members.

SOLUTION

How did you find Express Virtual Assistant?

• Online Search
• Clutch Site

Why did you select Express Virtual Assistant over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a Co-Op vendor partner, Express Virtual Assistant is an intake resource for law firms and medical practices across the United States and Canada. When a business needs to improve its intake process, Express Virtual Assistant services are one of the first recommendations that Co-Op project managers make. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Co-OP members report satisfaction with Express Virtual Assistant services. We have also worked on co-marketing collaborations with the Express Virtual Assistant team, to great success. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Express Virtual Assistant is always on top of deadlines and enthusiastic in their customer service. They take feedback well and ensure that we are kept up to date on new opportunities. 

What was your primary form of communication with Express Virtual Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service and communication are consistently good. 

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

All businesses have an obligation to chase perfection, and Express Virtual Assistant demonstrates their commitment. 

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Bridge To Home Org

Describe what your company does in a single sentence.

Bridge to Home Org provides essential housing and support services to individuals and families in need, helping them access resources and programs that improve their quality of life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We hired Express Virtual Assistant to support our team with administrative assistance and back‑office tasks so we could focus more on mission‑critical client work.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team helped with a range of administrative and operational tasks including data entry, document organization, scheduling support, record keeping, and basic research. They ensured our internal data was accurate and easy to access, which helped our staff stay organized and efficient.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With their support, we were able to reduce internal workload and complete administrative tasks more quickly. The organization of our records improved significantly and our team could spend more time helping clients rather than managing paperwork.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was professional and organized. Express Virtual Assistant communicated clearly throughout the engagement and delivered tasks on schedule. They were responsive and easy to work with whenever we needed updates or clarification.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their attention to detail and reliability. They handled repetitive tasks with care, followed our instructions precisely, and consistently delivered high‑quality work.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Not At All

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Little Wonder Selcc

Describe what your company does in a single sentence.

Little Wonders Early Learning Childcare Center provides a safe, nurturing, and educational environment where children can grow, play, and learn.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We hired Express Virtual Assistant to support our administrative tasks, manage scheduling, handle communications, and help streamline our daily operations so that our team could focus more on the children and families we serve.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included email and calendar management, parent communication support, invoice processing, data entry, document organization, and general administrative assistance. The team also helped us organize files, manage registration forms, and keep our internal systems updated and efficient. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to the support from Express Virtual Assistant, our administrative tasks have become more organized and efficient. Communication with parents has improved, paperwork and scheduling errors have decreased, and our staff now has more time to dedicate to core activities. We noticed a clear improvement in overall workflow and operational efficiency. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was professional and reliable. Tasks were completed on time, deadlines were respected, and communication was prompt and clear at all times. They made sure we were always in the loop with regular updates.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was their attention to detail and dedication to supporting our needs. They adapted quickly to our processes and consistently delivered high-quality work. Their proactive approach made working with them a pleasure.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Overall, the experience was excellent, and we have no significant areas for improvement. We are very satisfied and look forward to continuing the relationship.

BACKGROUND

Please describe your company and position.

I am the Director of Mexican Builder

Describe what your company does in a single sentence.

Mexican Builder is a construction company specializing in residential and commercial construction and renovation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We hired Express Virtual Assistant to support our project coordination efforts and to take care of day-to-day administrative duties so our operations could scale more efficiently.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Coordinating client follow-ups and documentation
Organizing project schedules and timelines
Drafting and managing communication with subcontractors
Preparing and maintaining reporting files
Handling routine administrative tasks that were consuming internal resources

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project timelines became more structured
Less confusion and more clarity in client communication
Our internal team regained hours every week previously spent on paperwork
Client satisfaction increased due to consistent, professional follow-ups

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Express Virtual Assistant delivered all tasks promptly, communicated proactively, and maintained excellent organization. Their work helped streamline our internal workflows.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their reliability and ability to grasp our business structure quickly stood out. They were proactive and always ready with solutions rather than waiting for instruction.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

We are very pleased with their performance and have no major suggestions for improvement

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Genesis Pro Build ltd

Describe what your company does in a single sentence.

Genesis Pro Build Ltd is a construction company specializing in residential and commercial construction and renovation projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We hired Express Virtual Assistant to help us manage our administrative workload, organize client communications, and improve overall operational efficiency.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The virtual assistant supported us with email management, scheduling appointments, customer follow-ups, document organization, invoice tracking, and data entry. They worked closely with our internal team to understand our workflow and ensure all tasks were handled accurately and on time

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of their support, our internal processes became more organized and efficient. We reduced administrative delays, improved response times to clients, and were able to focus more on core construction projects. Overall productivity increased significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and professional. The team communicated clearly, provided consistent updates, and completed tasks within agreed timelines. They were responsive and adaptable to our changing needs.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their reliability and attention to detail were very impressive. They quickly understood our business operations and became a valuable extension of our team.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Overall, we are very satisfied with their service and did not encounter any major issues during the collaboration.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Accu't

Describe what your company does in a single sentence.

We enable your companies sustainable growth by supplying second life energy storage systems. Entrepreneurs are ready for sustainable growth through electrification and switching to renewable power sources, but are limited by grid capacity. Battery energy storage is a crucial part of our energy transition, balancing renewable power sources with energy demand. But the life cycle analysis of the battery itself has room for improvement. Mining materials and premature recycling of used batteries produce environmental impact of their own. We believe in a completely circular way forward in the energy transition. Todays electric vehicles are tomorrows solution for netcongestion and power shortages. Rent your Accu't Battery and visit our website.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• Increase capacity Access to a global workforce

SOLUTION

How did you find Express Virtual Assistant?

• Online Search
• Clutch Site

Why did you select Express Virtual Assistant over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Express Virtual Assistant has been an invaluable partner in supporting our marketplace operations across Africa. They efficiently handle our back office tasks, managing communications and relationships with our extensive network of retailers.
Express Virtual Assistant also plays a crucial role in vetting new suppliers and ensuring they meet our compliance standards. Their diligent work allows us to focus on expanding our services and connecting communities with essential products. Express Virtual Assistant's expertise in outsourcing has significantly streamlined our operations and contributed to our growth as one of Africa's largest marketplaces.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieved 99.8% accuracy in order processing and fulfillment Reduced supplier onboarding time by 40% (from 25 days to 15 days on average) Contributed to a 17% increase in overall marketplace revenue Handled a 50% surge in transaction volume during peak seasons without service disruptions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did. Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards.

What was your primary form of communication with Express Virtual Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Express Virtual Assistant's ability to scale their services to match our growth without compromising quality has been crucial to our success.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Manager of Build Out Home Solutions

Describe what your company does in a single sentence.

Buildout Home Solutions offers residential renovation and home improvement services, ensuring quality workmanship and customer satisfaction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We hired Express Virtual Assistant to manage administrative tasks, organize documentation, and follow up with leads and clients so our team could focus on delivering high-quality results.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Managing inbound client communication
Scheduling consultations and appointments
Following up with potential clients
Documenting project details and client preferences
Reporting weekly status updates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Higher conversion rate from inquiries to booked consultations
Better organization of client records
Internal team had more capacity for project planning
Faster response times to customer inquiries

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Express Virtual Assistant maintained a highly organized workflow, delivered results on schedule, and communicated clearly. They adapted quickly as our priorities evolved

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to take ownership of tasks and deliver quality administrative support without continuous supervision was impressive.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

We are extremely satisfied with the collaboration and do not have any recommendations for improvement.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of ABA Tree Services

Describe what your company does in a single sentence.

ABA Tree Services provides tree removal, trimming, and professional maintenance services for residential and commercial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We engaged Express Virtual Assistant to handle our customer support and order management so that our field teams could stay focused on service delivery.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering incoming client queries
Scheduling service appointments
Tracking customer requests and job status
Following up on inquiries
Organizing customer contact lists and reporting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client inquiries were responded to much faster
Appointment scheduling became more organized
Fewer missed messages and phone calls
Our frontline team could focus on fieldwork without distraction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The experience was smooth and seamless. Tasks were delivered punctually, communication was clear, and updates were regular. They proactively solved issues when they arose.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism in dealing with clients and managing every interaction with care was outstanding. They truly acted as an extension of our internal team.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Overall, we are very satisfied with their service and have no complaints.

BACKGROUND

Introduce your business and what you do there.

I’m the business manager of Backoffice Pro, a company that delivers scalable back-office outsourcing solutions that help businesses streamline operations, reduce costs, and focus on core growth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Express Virtual Assistant?

We needed support managing administrative and operational tasks to improve turnaround time, enhance productivity, and allow our internal team to focus on core business growth.

SOLUTION

What was the scope of their involvement?

Express Virtual Assistant handles a wide range of operational and administrative responsibilities, including day-to-day administrative support, data entry and management, email handling, calendar coordination, document preparation, and CRM updates. The main deliverables include accurate and timely data management, organized workflows, consistent reporting, and reliable ongoing support to improve efficiency and ensure smooth back-office operations. 
In addition, Express Virtual Assistant manages and works with several tools, platforms, and documents, including CRM systems for updating client and lead information, email and calendar platforms for communication and scheduling, spreadsheets and databases for data entry and reporting, and standard business documents such as invoices, reports, presentations, and internal records. 
The team also supports document organization and file management using cloud-based tools to ensure accuracy, accessibility, and consistency.

What is the team composition?

We work with two teammates from Express Virtual Assistant.

How did you come to work with Express Virtual Assistant?

We found Express Virtual Assistant on Clutch and chose them because they offered good value for the cost.

What is the status of this engagement?

We started working with Express Virtual Assistant in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Express Virtual Assistant has delivered clear, measurable outcomes, including faster turnaround times for administrative tasks, improved data accuracy and CRM updates, reduced workload for internal teams, and more consistent reporting. As a result, we’ve seen improved operational efficiency, better task prioritization, smoother day-to-day workflows, and increased team productivity, allowing internal resources to focus more on revenue-generating and strategic activities. 
Specifically, we’ve observed several measurable improvements during the engagement. First, Express Virtual Assistant completes administrative and data-related tasks 30%–40% faster, reducing internal delays and backlogs. In addition, CRM and reporting accuracy has improved by approximately 25%–30%, with fewer errors and better-maintained records. 
Finally, our internal team productivity has increased by around 20%–25%, as our core staff spends less time on repetitive administrative work and more time on strategic and client-focused tasks. These metrics clearly demonstrate operational efficiency gains and validate the success of working with Express Virtual Assistant. Moreover, we track and verify these improvements using a combination of internal tools and regular performance reporting. 
We rely on CRM dashboards to monitor data accuracy and update frequency, task management tools to measure turnaround time and task completion rates, and weekly and monthly performance summaries shared by Express Virtual Assistant. In addition, we use internal productivity reviews and workflow reports to compare pre- and post-engagement performance, helping us clearly validate efficiency gains and overall project success.

How did Express Virtual Assistant perform from a project management standpoint?

Express Virtual Assistant demonstrates strong and reliable project management throughout the engagement. The team organizes tasks well, clearly communicates priorities, and consistently completes deliverables on time or ahead of schedule. In addition, their proactive updates, structured workflows, and responsiveness help ensure smooth coordination and dependable turnaround times. We mainly communicate via virtual meetings.

What did you find most impressive about them?

What stands out most about working with Express Virtual Assistant is their proactive approach, reliability, and attention to detail. The team quickly understands our processes, requires minimal supervision, and consistently delivers accurate work. In addition, their ability to adapt to changing priorities while maintaining quality and turnaround times makes them a valuable extension of our internal team.

Are there any areas they could improve?

Overall, the experience is very positive. The only area for improvement could be more proactive suggestions for process optimization in the early stages of the engagement. That said, once workflows are fully aligned, Express Virtual Assistant’s performance is consistently strong and meets our expectations.