Express Virtual Assistant is a leading provider of professional virtual assistance services, crafted to address the evolving needs of businesses and individuals alike. Our mission is to boost productivity and streamline operations through a comprehensive suite of support services, each customized to meet the specific needs of our clients.
Services Offered:
Administrative Support: We manage a variety of administrative tasks including email management, appointment scheduling, data entry, and customer service, ensuring seamless business operations.
Social Media Management: Our team expertly creates, curates, and manages content across various social media platforms, enhancing your online presence and engaging your audience effectively.
Bookkeeping: We meticulously maintain your financial records, manage invoicing, and handle payroll, ensuring both accuracy and compliance with relevant standards.
Research and Data Analysis: We deliver extensive research services and insightful data analysis to bolster your business decisions.
Customer Service: Our dedicated virtual assistants provide outstanding customer support through phone, email, and live chat, guaranteeing that your clients receive timely and professional assistance.
Why Choose Us?
Experienced Professionals: Our team comprises highly skilled and experienced virtual assistants, each an expert in their respective field.
Customized Solutions: We customize our services to align with the unique needs of your business, ensuring optimal support.
Cost-Effective: Outsourcing to us reduces the costs associated with employing full-time staff while providing access to superior services.
24/7 Availability: We provide continuous support to accommodate clients in various time zones, ensuring assistance is always available.
Choose Express Virtual Assistant for reliable, professional, and efficient virtual assistance services that propel your business forward.
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Princeton, NJ
Year founded
Founded 2004
1 Locations
Princeton , NJ
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.7
/5
What Clients Have Said
Express Virtual Assistant offers good value for cost, with clients noting effective pricing that fits their budgets. They typically engage small teams (2-5 employees) for various administrative and operational tasks, delivering consistent results and timely communication throughout projects.
Express Virtual Assistant has been instrumental in improving operational efficiency for clients, with measurable outcomes such as faster task completion, improved data accuracy, and increased productivity.
Strong Communication Skills
Clients consistently highlight Express Virtual Assistant's clear and effective communication. The team is responsive, proactive, and maintains regular updates, ensuring smooth coordination and timely delivery of tasks.
Room for Improvement in Suggestions
While overall feedback is positive, some clients suggest that Express Virtual Assistant could offer more proactive process optimization suggestions early in engagements.
Reliable Project Management
The company is noted for its organized workflow and ability to deliver tasks on time. Clients appreciate the team's ability to adapt quickly to changing priorities while maintaining high-quality standards.
Proactive and Professional Team
The team is described as proactive, professional, and enthusiastic about customer service. Their willingness to learn and take on new responsibilities is frequently commended.
Cultural Fit and Cost-Effectiveness
Clients often choose Express Virtual Assistant due to a great cultural fit and good value for cost. The company's services are seen as affordable and well-aligned with client needs.
Customer Service Outsourcing for Tree Services Company
Customer Service Outsourcing
$10,000 to $49,999
Mar. - Oct. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"They truly acted as an extension of our internal team."
Feb 25, 2026
Marketing Manager, ABA Tree Services
Jack Paul
Business services
Central - USA
51-200 Employees
Online Review
Express Virtual Assistant provided customer support and order management services for a tree services company. The team answered client queries, scheduled appointments, and tracked customer requests.
Express Virtual Assistant's work helped the client respond to inquiries faster, organize appointment scheduling, and reduce missed calls. The team delivered on time, communicated clearly, provided regular updates, and proactively solved issues. Express Virtual Assistant's professionalism stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Manager of ABA Tree Services
Describe what your company does in a single sentence.
ABA Tree Services provides tree removal, trimming, and professional maintenance services for residential and commercial clients.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We engaged Express Virtual Assistant to handle our customer support and order management so that our field teams could stay focused on service delivery.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from Express Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Answering incoming client queries Scheduling service appointments Tracking customer requests and job status Following up on inquiries Organizing customer contact lists and reporting
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Client inquiries were responded to much faster Appointment scheduling became more organized Fewer missed messages and phone calls Our frontline team could focus on fieldwork without distraction
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The experience was smooth and seamless. Tasks were delivered punctually, communication was clear, and updates were regular. They proactively solved issues when they arose.
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their professionalism in dealing with clients and managing every interaction with care was outstanding. They truly acted as an extension of our internal team.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
Overall, we are very satisfied with their service and have no complaints.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Back Office Outsourcing for Back-Office Solutions Company
Back Office Outsourcing
Confidential
June 2025 - Ongoing
4.5
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
4.5
"The team quickly understands our processes, requires minimal supervision, and consistently delivers accurate work."
Jan 16, 2026
Business Manager, Backoffice Pro
Sarah Simmons
Verified
Business services
United States
501-1,000 Employees
Online Review
Verified
Express Virtual Assistant provides ongoing virtual assistant services for a back-office outsourcing company. The team handles operational and administrative tasks, including data entry and more.
Express Virtual Assistant has improved operational efficiency, data accuracy, and team productivity for the client. The team completes tasks 30%-40% faster, reduces internal delays and backlogs, and maintains accurate records. Their proactive approach, reliability, and attention to detail stand out.
BACKGROUND
Introduce your business and what you do there.
I’m the business manager of Backoffice Pro, a company that delivers scalable back-office outsourcing solutions that help businesses streamline operations, reduce costs, and focus on core growth.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Express Virtual Assistant?
We needed support managing administrative and operational tasks to improve turnaround time, enhance productivity, and allow our internal team to focus on core business growth.
SOLUTION
What was the scope of their involvement?
Express Virtual Assistant handles a wide range of operational and administrative responsibilities, including day-to-day administrative support, data entry and management, email handling, calendar coordination, document preparation, and CRM updates. The main deliverables include accurate and timely data management, organized workflows, consistent reporting, and reliable ongoing support to improve efficiency and ensure smooth back-office operations. In addition, Express Virtual Assistant manages and works with several tools, platforms, and documents, including CRM systems for updating client and lead information, email and calendar platforms for communication and scheduling, spreadsheets and databases for data entry and reporting, and standard business documents such as invoices, reports, presentations, and internal records. The team also supports document organization and file management using cloud-based tools to ensure accuracy, accessibility, and consistency.
What is the team composition?
We work with two teammates from Express Virtual Assistant.
How did you come to work with Express Virtual Assistant?
We found Express Virtual Assistant on Clutch and chose them because they offered good value for the cost.
What is the status of this engagement?
We started working with Express Virtual Assistant in January 2025, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Express Virtual Assistant has delivered clear, measurable outcomes, including faster turnaround times for administrative tasks, improved data accuracy and CRM updates, reduced workload for internal teams, and more consistent reporting. As a result, we’ve seen improved operational efficiency, better task prioritization, smoother day-to-day workflows, and increased team productivity, allowing internal resources to focus more on revenue-generating and strategic activities. Specifically, we’ve observed several measurable improvements during the engagement. First, Express Virtual Assistant completes administrative and data-related tasks 30%–40% faster, reducing internal delays and backlogs. In addition, CRM and reporting accuracy has improved by approximately 25%–30%, with fewer errors and better-maintained records. Finally, our internal team productivity has increased by around 20%–25%, as our core staff spends less time on repetitive administrative work and more time on strategic and client-focused tasks. These metrics clearly demonstrate operational efficiency gains and validate the success of working with Express Virtual Assistant. Moreover, we track and verify these improvements using a combination of internal tools and regular performance reporting. We rely on CRM dashboards to monitor data accuracy and update frequency, task management tools to measure turnaround time and task completion rates, and weekly and monthly performance summaries shared by Express Virtual Assistant. In addition, we use internal productivity reviews and workflow reports to compare pre- and post-engagement performance, helping us clearly validate efficiency gains and overall project success.
How did Express Virtual Assistant perform from a project management standpoint?
Express Virtual Assistant demonstrates strong and reliable project management throughout the engagement. The team organizes tasks well, clearly communicates priorities, and consistently completes deliverables on time or ahead of schedule. In addition, their proactive updates, structured workflows, and responsiveness help ensure smooth coordination and dependable turnaround times. We mainly communicate via virtual meetings.
What did you find most impressive about them?
What stands out most about working with Express Virtual Assistant is their proactive approach, reliability, and attention to detail. The team quickly understands our processes, requires minimal supervision, and consistently delivers accurate work. In addition, their ability to adapt to changing priorities while maintaining quality and turnaround times makes them a valuable extension of our internal team.
Are there any areas they could improve?
Overall, the experience is very positive. The only area for improvement could be more proactive suggestions for process optimization in the early stages of the engagement. That said, once workflows are fully aligned, Express Virtual Assistant’s performance is consistently strong and meets our expectations.
RATINGS
4.5
"Reliable, proactive, and efficient support that improved productivity and turnaround times, making Express Virtual Assistant a strong long-term partner."
Quality
5.0
Service & Deliverables
"High-quality, accurate deliverables delivered consistently on time with strong attention to detail and minimal revisions required."
Schedule
4.5
On time / deadlines
"Tasks and deliverables were consistently completed on time, with clear communication and dependable turnaround times."
Cost
4.5
Value / within estimates
"The services provided excellent value for money, delivering consistent quality, efficiency, and measurable productivity gains at a reasonable cost."
Willing to Refer
4.5
NPS
"Highly willing to recommend Express Virtual Assistant for their reliability, professionalism, and consistent performance.
Google Ads & SMM Support for Photo & Video Editing Co
Pay Per ClickSocial Media Marketing
Confidential
Oct. 2023 - Ongoing
4.5
Quality
4.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"Express Virtual Assistant has a well-qualified and experienced team."
Dec 22, 2025
Business Development Manager, Photo Editing Outsourcing
Norah Jones
Verified
Business services
Princeton, New Jersey
201-500 Employees
Online Review
Verified
Express Virtual Assistant provides Google Ads and social media marketing support for a photo editing company. The team customizes the client's campaigns based on various geographic locations.
Express Virtual Assistant's work has increased the client's sales qualified leads by 23% within a year. The team is well-qualified and experienced, and the client is satisfied with the engagement. Express Virtual Assistant delivers on time and communicates well via virtual meetings.
BACKGROUND
Introduce your business and what you do there.
I’m the business development manager of Photo Editing Outsourcing, a trusted outsourcing partner for professional photo and video editing services to photographers, studios, and businesses across the globe.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish for Photo Editing Outsourcing?
We hired them for virtual marketing assistant services.
SOLUTION
What was the scope of their involvement?
Express Virtual Assistant provides Google Ads and social media marketing services. The team customizes our campaigns based on various geographic locations, including the US and Europe.
What is the team composition?
We work with a good team from Express Virtual Assistant.
How did you come to work with Express Virtual Assistant?
We found them through an online search and chose them because they offered good value for the cost.
What is the status of this engagement?
We started working with them in October 2023, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Express Virtual Assistant's work has increased our sales qualified leads (SQLs) by 23% within a year.
How did Express Virtual Assistant perform from a project management standpoint?
Express Virtual Assistant has provided us with a good team, and the deliveries are on time. We communicate via virtual meetings.
What did you find most impressive about them?
Express Virtual Assistant has a well-qualified and experienced team.
Are there any areas they could improve?
So far, everything is going smoothly. We're looking for more conversions.
RATINGS
4.5
"We are very happy with the professionalism of the EVA team"
Quality
4.0
Service & Deliverables
"Till now we are satisfied, but looking for more better results"
Schedule
4.5
On time / deadlines
"We have received timely deliveries"
Cost
5.0
Value / within estimates
"Within our Budget"
Willing to Refer
5.0
NPS
"Yes
Showing 21-23 of
23 Reviews
Locations (1)
116 Village BoulevardPrinceton, NJ,
United States08540
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