My Receptionist

OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We use these services because we need effective and rapid responses to our clients.

What is the volume of inbound calls your company was handling per day?

100.

What were your company’s goals for the partnership with this service provider?

Our goal was to improve our customer service and get rapid responses to them so they would be happier with us.​​​​​​​

SOLUTION

What does this service provider provide for you on a normal basis?

They provide a very efficient call answering system. They are quick to solve issues with the clients and offer great work at making appointment scheduling. Their performance has always been very good.

Could you describe this service provider's pricing structure and how they bill you?

We have a package deal express with them. It is $250 per month.

How did you find and select this service provider?

We found them through a partnership.​​​​​​​

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They are very helpful and efficient using the call answering system, quick to solve issues, and provide great customer service in general.

How much time and money do you estimate that this service provider saves you each month?

They save us 3 or 4 hours per day, and maybe $10000 monthly.

Based on your experience, what takeaways can you share about working with this service provider?

They save me a lot of time and money. The clients are very happy and comfortable with the service, and I am very happy about it. Since I contracted them, I can now handle more activities and make more profits.

What do you think are the strengths of this service provider?

Their strengths are their effectiveness and quick responses to the clients.

Where do you think this service provider can improve?

I think the minutes allocated per package should be increased.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We don’t always someone available for our customers, and wanted to fix this.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

There were over 300 calls we managed each day.

What challenge were you trying to address with the service provider?

We truly wanted to make our lives easier.

SOLUTION

What was the scope of the service provider's involvement?

We have them answers calls, take messages, and forward calls.

Could you describe the pricing structure and how they billed you?

They have a package deal for us.

How did you come to work with this service provider?

I conducted an online search and found them.

How would you assess the service provider for answering calls, customer service, and communication?

I think they are wonderful.

How much time, in hours, does this service provider save you each month?

Our company saves hours of time and little money on extra staff.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are an invaluable company to have.

What are the service provider's strengths?

They work well with us.

How can the service provider improve?

I don't have any feedback.

How long has your company been working with this service provider?

We have an ongoing relationship with them.

How much money do you spend annually with this service provider?

I’m estimating the total amount to be between $1,000 to $4,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We truly require inbound services for our company. It’s more cost effective to outsource than to do this in-house.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

I would say around 150 calls each day.

What challenge were you trying to address with the service provider?

Saving money was our challenge.

SOLUTION

What was the scope of the service provider's involvement?

We have inbound calls and have them answer them.

Could you describe the pricing structure and how they billed you?

We are billed monthly for their services.

How did you come to work with this service provider?

We found them online.

How would you assess the service provider for answering calls, customer service, and communication?

They do a good job.

How much time, in hours, does this service provider save you each month?

I’d say about $400 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They offer good services at fair prices.

What are the service provider's strengths?

They save us money and improve our customer service.

How can the service provider improve?

I don’t have a comment.

How long has your company been working with this service provider?

We started working together one year ago in 2016.

How much money do you spend annually with this service provider?

I believe it amounts to $1,000 to $4,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

Our need for inbound services varies semester to semester.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

About 120 inbound calls per day.

What challenge were you trying to address with the service provider?

To take pressure off of staff and be able to manage our incoming calls, accordingly.

SOLUTION

What was the scope of the service provider's involvement?

To answer incoming calls and information requests.

Could you describe the pricing structure and how they billed you?

They bill us hourly.

How did you come to work with this service provider?

We found them through an online search.

How would you assess the service provider for answering calls, customer service, and communication?

Yes, they do a good job in these areas.

How much time, in hours, does this service provider save you each month?

They save us between $300-$400 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I'm not sure.

What are the service provider's strengths?

It allows our staff to do what we pay them to do.

How can the service provider improve?

Nothing, that I can think of.

How long has your company been working with this service provider?

It is an ongoing engagement.

How much money do you spend annually with this service provider?

I prefer not to answer.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

Our need is year around. We never did this service in-house.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

I would say 20%.

What challenge were you trying to address with the service provider?

They offer our customers help outside of business hours.

SOLUTION

What was the scope of the service provider's involvement?

They provide off-hours help.

Could you describe the pricing structure and how they billed you?

They bill us monthly.

How did you come to work with this service provider?

We found them on an internet search.

How would you assess the service provider for answering calls, customer service, and communication?

They are very good.

How much time, in hours, does this service provider save you each month?

I would say hundreds of dollars.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I really enjoy working with them.

What are the service provider's strengths?

Their timely response is strong.

How can the service provider improve?

Nothing here..

How long has your company been working with this service provider?

We have worked with them for over ten years.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We have a high volume amount of calls and need assistance.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

500+ calls.

What challenge were you trying to address with the service provider?

Our goal was better customer service.

SOLUTION

What was the scope of the service provider's involvement?

My Receptionist provides assistance with handling such a high volume of calls.

Could you describe the pricing structure and how they billed you?

We are billed by package and we have a short-term package to start.

How did you come to work with this service provider?

We heard about them through word of mouth.

How would you assess the service provider for answering calls, customer service, and communication?

They respond quickly & meet deadlines.

How much time, in hours, does this service provider save you each month?

15.

How much money does this service provider save you each month?

$1,200+.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are very helpful and worth the extra cost.

What are the service provider's strengths?

They are organized, quick, and easy to work with.

How can the service provider improve?

There are no improvements.

How long has your company been working with this service provider?

Oct. 2016 - Ongoing.

How much money do you spend annually with this service provider?

I prefer not to answer.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It helps with the calls that we receive and with filtering through those. We did not handle these needs in-house.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

About 56%.

What challenge were you trying to address with the service provider?

Our goal was to be able to free up more time for our employees for different areas of work.

SOLUTION

What was the scope of the service provider's involvement?

My Receptionist gives us a little peace of mind to be able to work without the distractions of constant phone calls.

Could you describe the pricing structure and how they billed you?

We have a package deal for the short-term at the current time.

How did you come to work with this service provider?

We found them through an online search.

How would you assess the service provider for answering calls, customer service, and communication?

They respond very quickly and meet deadlines effectively.

How much time, in hours, does this service provider save you each month?

They probably save us 70 hours per week.

How much money does this service provider save you each month?

They save us about $500 compared to other services.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They're so helpful and have helped us become more productive, given our data exported in the past few months.

What are the service provider's strengths?

They are efficient and reliable.

How can the service provider improve?

They could work more on molding themselves to more of the clients' needs, but they are still generally flexible.

How long has your company been working with this service provider?

Jan. 2017 - Ongoing.

How much money do you spend annually with this service provider?

I prefer not to answer.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We use inbound services to handle all customer service issues including orders, warranty information, returns, or just basic questions.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We handle around 200-300 inbound calls per day. About 15% of the daily work is geared towards inbound calling.

What challenge were you trying to address with the service provider?

We needed a trustworthy partnership that we can always rely on every day for consistent quality service.

SOLUTION

What was the scope of the service provider's involvement?

They provide us with the best quality service we could ask for. Inbound calls are incredibly important to our business and without MyReceptionist, I don't know what I'd do. They are one of the best in the business.

Could you describe the pricing structure and how they billed you?

MyReceptionist's pricing structure goes by a minutes per deal. I believe you can go with a few different options with "Express" being the best deal with around 240 minutes included for $250.

How did you come to work with this service provider?

I had a friend refer me to them and I did research on my own through Google.

How would you assess the service provider for answering calls, customer service, and communication?

We've never had any issues or missed call problems. They are consistent and of the highest quality.

How much time, in hours, does this service provider save you each month?

I can't even begin to imagine the amount of money we save using them. If we didn't have MyReceptionist, It would be upwards of thousands of dollars we'd be spending employing only receptionists.

How much money does this service provider save you each month?

I would guess it is in the rage of $1500 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We have the utmost respect and admiration for MyReceptionist. They save us time, money and have the best quality you could buy for a steal of a deal. They have helped our business grow from startup to a solid foundation and I look forward to continued success with them.

What are the service provider's strengths?

They have great pricing, consistent call quality, and clear communication.

How can the service provider improve?

There's not much room for improvement. I guess if anything, maybe they could run some specials or something monthly.

How long has your company been working with this service provider?

Feb. 2016 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We have seasonal demand that requires us to need these services.

How many inbound calls did your company handle every day?

About 75 inbound calls per day.

What challenge were you trying to address with the service provider?

To never miss inbound calls.

SOLUTION

What was the scope of the service provider's involvement?

To attend to every incoming customer call.

Could you describe the pricing structure and how they billed you?

It is a monthly, short-term billing structure.

How did you come to work with this service provider?

I found them on the internet.

How would you assess the service provider for answering calls, customer service, and communication?

They are quick and handle calls professionally!

How much time and money does this service provider save you each month?

They save us 40 to 50 hours per month and $100 to $500 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They provide smooth business transactions.

What are the service provider's strengths?

They are courteous, reliable, and able to handle all situations.

What areas can the service provider improve?

Time management.

How long has your company been working with this service provider?

Two years. 2015 until now.

How much money do you spend annually with this service provider?

Our annual cost is between $1,000 to $4,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We can have a large volume of call activity depending on a launch of a new product so it is imperative that we talk to everyone and evaluate their feedback. My Receptionist is the best way to do this without using a temporary employment agency.

How many inbound calls did your company handle every day?

We can handle 200 per day inbound.

What challenge were you trying to address with the service provider?

Our goal was to gather data on each call without a customer dropping their call based on wait times.

SOLUTION

What was the scope of the service provider's involvement?

They provide a consent data gathering system for us to take insights.

Could you describe the pricing structure and how they billed you?

I get billed monthly.

How did you come to work with this service provider?

We were referred by other businesses at an industry conference.

How would you assess the service provider for answering calls, customer service, and communication?

We have not had any problems.

How much time and money does this service provider save you each month?

Thousands of dollars are saved by not having to find other data collecting services.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

You have to understand what My Receptionist offers and pick the best option.

What are the service provider's strengths?

We haven't received any negative feedback from our customers.

What areas can the service provider improve?

I have nothing to say.

How long has your company been working with this service provider?

We have worked with them for 2 years total.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.