KODA

BACKGROUND

Please describe your company and your position there.

I’m an e-Commerce Project Manager at Komputronik, one of the biggest computer shop in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KODA Bots?

We were looking for a partner who would implement an automated communication software inside our company, a system that would combine both customer service and marketing functionalities. We also wanted a chatbot that would serve as a client communication channel, a place where we could organize contests, and a bridge that would connect Facebook, Messenger and our online store.

What were your goals for this project?

We wanted our clients to be able to contact our company on any day at any time and to have seamless conversations with the bot. Besides providing customer service, Komputronik’s chatbot was supposed to enable marketing activities. We also wanted to use our automated communication system to inform clients about our current sales and discounts. To make the chatbot stand out from other tools, we wanted it to have versatile features.

SOLUTION

How did you select this vendor?

We looked at some options for outsourced chatbot development. I received a referral to KODA Bots from my colleague. From the first interview, I got the impression that engagement with them would be smooth, so we chose them to make this project happen. Moreover, their amazing portfolio stood out from the other vendors.

Describe the project and the services they provided in detail.

Together with KODA Bots’ team, we prepared a plan of action and defined the most important chatbot functionalities. Next, after we’ve created the chatbot, we focused on testing and worked out further development plans. Besides answering FAQs or locating nearby stores, the chatbot informs users about their order and complaint status and has a special section where it displays product discounts. Additionally, depending on the season, the chatbot helps users find gifts for their close ones. We also use KODA Bots’ system to run contests because they attract a lot of attention and engage our customers.

What was the team composition?

We’ve been cooperating with the development and Customer Success teams from the very beginning.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The chatbot works well both in client communication and marketing activities. This is a great combination because it improves not only our workflow but also our daily communication with the clients of our store.

How was project management arranged and how effective was it?

We've never had any communication problems with KODA Bots. The company has always been open to cooperate. We managed to successfully implement our project and we’re still working on it together, which proves how effective our cooperation is.

What did you find most impressive about this company?

That they're a reliable partner who specializes in chatbots, provides unique technology, professional advice, and support whenever necessary. So far we’ve managed to successfully implement all our ideas. We can always count on KODA Bots and that’s why we continue our cooperation and the development of the Komputronik chatbot.

Are there any areas for improvement?

The chatbot’s development is our main priority right now.

BACKGROUND

Please describe your company and your position there.

Limango Poland is an online shopping platform that consists of a shopping club (only for registered users) and an Outlet. We have been present on the Polish market since 2011.

We offer clothes, shoes, accessories (also for children), furnishing articles, and many other products – including both well-known as well as niche brands. All these products can be bought up to 80% off.

I work as a Brand Communication Specialist at limango – I’m responsible for the company’s social media profiles and influencer marketing.

I also take part in the creation of communication strategies as well as in content marketing and employer branding activities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KODA Bots?

We hired KODA Bots to create a chatbot that would automate communication with our clients.

What were your goals for this project?

Our main goal was to save time. That’s how we came up with the idea to automate communication with our clients on social media.

We receive many questions on our fan page every day – especially during our top marketing campaigns. The chatbot answers frequently asked questions impressively fast, which significantly improves our daily workflow.

SOLUTION

How did you select this vendor?

We liked their past projects and use cases. They had offered great value and proposed the best ideas to help us since the very first contact with us.

Describe the project and the services they provided in detail.

First of all, together with limango’s Customer Service Department, we created a list of FAQs that clients ask on our fan page and divided them into several groups:

• questions related to the rules of the shopping club
• product orders
• complaints
• returns.

Then, we created a special section to display our current Outlet offer.

On the one hand, users can easily go to categories they’re interested in, e.g. women’s shoes, men’s shirts, children’s jackets. On the other hand, clients can use a virtual shopping assistant in the case of the most popular product categories, like children’s shoes.

Based on chosen product filters (a type of shoe, gender, price), users receive product suggestions directly in Messenger. It’s a very convenient solution for our clients, so they frequently use it.

We continue to develop our chatbot with the help of KODA Bots – we’re working on the FAQ section, we’re trying to expand our base of users who subscribe to push notifications about our top campaigns, and we’re figuring out new ways to inform clients about the best sales in limango.

What was the team composition?

The design team was made up of development and Customer Success specialists.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The chatbot quickly solves many issues – users usually receive answers without customer assistants having to engage in the conversation. In many cases, the chatbot is the first touchpoint where customers engage with our brand.

Besides this, thanks to an efficient automated communication system, we’re able to constantly add improvements to make the entire process go even smoother.

How was project management arranged and how effective was it?

We knew from the very beginning that KODA Bots fully engage in projects, both from the creative and technical side. We can count on their team to provide support when necessary and to properly and successfully implement any project.

We’re going to continue our cooperation because we know that our chatbot is in the right hands.

What did you find most impressive about this company?

We always make sure to provide the best possible service for limango customers. That’s why the tools we provide to our users should be fully useful and functional.

The KODA Bots team convinced us with their broad experience in chatbot implementation and openness to share their knowledge.

Are there any areas for improvement?

Development is our priority – we’re still going to look for new ways to promote our offer and provide users with simple, convenient, and useful tools. We believe that every new functionality makes client communication easier.

We’re gradually discovering new features, for example, we’ve noticed that the chatbot can serve as a virtual shopping consultant.

BACKGROUND

Please describe your company and your position there.

I’m the marketing manager at Unity Line, a Polish company that operates RoRo and train ferry services between Świnoujście in Poland and the Swedish ports of Ystad and Trelleborg.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KODA Bots?

We needed a system that would let us automate communication with our clients and business partners.

What were your goals for this project?

As part of our system designed for automating communication, the chatbot’s goal was to improve customer service and quickly respond to the questions asked by our passengers. Besides this, we also wanted to create a special section for Unity Line’s Agents – travel agencies located in different areas of Poland that would sell tickets for our ferry cruises. KODA Bots delivered a solution that perfectly combines these two features.

SOLUTION

How did you select this vendor?

We were looking for a vendor on the market. I came across the KODA Bots blog and I liked what I read there. I contacted the company and invited them to discuss potential cooperation. KODA Bots convinced me with their professional approach. Because of that, our cooperation still continues.

Describe the project and the services they provided in detail.

Based on the materials they’ve gathered, KODA Bots created a fully functional chatbot. As part of our automated communication system, it sends personalized messages to users interested in our travel offer. The Unity Line chatbot can answer frequently asked questions at any time of day. Based on the needs of users, it also quickly directs them to specific sections from our website, including the price list, travel schedule, cruise offers, and so on.

KODA Bots also designed the Agent section, which is a pushletter for Unity Line’s business partners from all over Poland. After verifying a travel agent with two simple questions, he automatically joins a special group of people who regularly receive notifications on their tasks. This type of communication is much easier and quicker than sending letters or even emails.

What was the team composition?

Since the moment we started our cooperation, we’ve stayed in touch with the customer service team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As a result of our collaboration, we have a fully functioning and useful product, which is very intuitive and easy to use. Our clients are satisfied with the chatbot. They feel safer when they can see specific stages of the cruise on their screen. What’s more, Unity Line’s business partners feel better when they get information on time. Everything they need to know about the cruises they can sell is always by hand. It’s a win-win situation, to be honest.

How was project management arranged and how effective was it?

They managed very well. Their team didn't wait for us to contact them. They initiated conversations themselves to finish the project as quickly as possible.

What did you find most impressive about this company?

They know what they’re doing and they quickly solve problems. The way they manage projects translates to flawless customer service.

Are there any areas for improvement?

There’s always something that can be improved. And that’s what we do. Several months after we’d launched the automated communication system, we used the chatbot’s contest module to engage our followers and potential customers. The contest turned out to be a perfect idea. Right now, we’re also improving our website, which will cause changes in the very software.

BACKGROUND

Please describe your company and your position there.

I’m the Innovation Manager at Semilac, a Polish brand offering manicure products. Semilac brand belongs to the Nesperta sp. o.o. Company - a leading supplier of nail cosmetics to consumers and professional nail salons.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KODA Bots?

The innovative approach is written in the Semilac DNA. We wanted to implement chatbot & voice assistant as preparation for artificial intelligence, which we’re planning to use.

What were your goals for this project?

The fans of Semilac love to stay in touch with our brand. We wanted to give them the possibility to contact us at absolutely any time of day – also at the time when our consultants aren’t available.

We also wanted to implement a solution that would engage our clients and help us build strong relations with them. That's what the Semilac chatbot does – it watches over client communication and allows our brand to use non-standard ways of engaging clients, like storytelling.

SOLUTION

How did you select this vendor?

We considered 3 companies. We chose KODA Bots because they had the best idea for it.

Describe the project and the services they provided in detail.

We were mainly responsible for the creative part. We stepped into the shoes of our clients to better understand and meet their needs. Of course, after we’ve selected the best ideas, it was time to implement and adjust them to the real capabilities of the platform.

This is the place where I’d like to commend the whole KODA Bots team. Nothing is impossible for them...well, not to make it sound so perfect – if they came across impossible obstacles, KODA Bots knew how to overcome them.

What was the team composition?

We are still cooperating with the amazing customer success team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

KODA Bots created a great communication tool. Our employees find it easy to use and it’s popular amongst our clients. This is, perhaps, the best summary of their contribution.

How was project management arranged and how effective was it?

KODA Bots is a great company. We had no problems during our cooperation. The project managers and software developers have professional competence. The fact that we've continued our cooperation proves that KODA Bots is a reliable partner.

What did you find most impressive about this company?

Their high work quality. There were also no problems with accounting. In short, working with them is pure pleasure.

Are there any areas for improvement?

We constantly make improvements in our bots to better meet the needs of our clients.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Wills Integrated, an integrated marketing agency that works for a local Internet provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KODA Bots?

We searched for software that would help our internet provider communicate more effectively with their clients who are interested in its offer.

What were your goals for this project?

We wanted to make it as fast and comfortable as possible for users to contact the brand. We knew that the chatbot – as a part of the system designed to automate our client’s communication – will improve specific client communication processes. Especially about the brand’s availability and response time.

SOLUTION

How did you select this vendor?

We wanted to work with a Partner that has experience in that area, and Koda Bots was the obvious choice.

Describe the project and the services they provided in detail.

Together with teams from our client and KODA Bots, we started by defining the key chatbot functionalities.

We wanted to automate responses and also enable users to log into the client panel via Messenger. KODA Bots came up with a solution where clients can download invoices, verify their payment balance, or register a new device for Internet access.

We also wanted users to be able to check their Internet signal strength through the chatbot. That’s why our client's database, KODA Bots’ platform, and Messenger were connected.

Besides this, we also cooperated with our client’s Customer Service department to select frequently asked questions and prepare answers to them. Thanks to the system integrations and a comprehensive database of FAQs, clients can now find a lot of information in one place.

What was the team composition?

We stayed in contact with the Project Manager as well as with the development and customer success teams.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The chatbot helps clients choose Internet services, checks the availability of these services at given locations, informs users about different promotions, and enables them to quickly report problems with their Internet connection. It also allows them to log into the client panel through Messenger to check their account balance or download the recent invoice files.

The chatbot has a comprehensive database of 100 questions related to various subjects, like Customer Service opening hours, payments, the availability of given Internet services, contracts and their assignments, technician visits, routers, additional services, and so on.

The chatbot also enables users to sign up for notifications on discounts, contests, and technical-related issues. It also has a moderator module that contacts a consultant whenever clients want to ask about more details.

How was project management arranged and how effective was it?

We could always contact KODA Bots’ employees, who were responsible for the chatbot’s deployment. They provided help not only in technical aspects but also gave us practical explanations and advice. The whole design process was organized into specific stages, so there were no problems with verifying the progress of work.

What did you find most impressive about this company?

I’ve worked with many teams on behalf of my business partners. KODA Bots impressed me with their quality of work, reliability, and development-oriented approach.

Are there any areas for improvement?

We can already see that KODA Bots’ chatbot is able to solve many user problems without having to involve a consultant. This is a huge time saver for us. Users aren’t afraid of contacting the chatbot and they like that it quickly responds to their questions and is easy to use. The only thing that’s left for us is to continue working on the chatbot’s development and new functionalities.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Be Frank!. Our collective takes care of marketing for Zieleniec SKI Arena, one of the most popular ski resorts in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KODA Bots?

Customer service chatbot for Zieleniec SKI Arena.

What were your goals for this project?

We wanted to save time. During the winter season, the ski resort receives a huge number of private messages. The solution to this growing problem was a chatbot. We needed a tool equipped with all the necessary functionalities and integrations, which would not only improve our workflow but also meet the needs and expectations of tourists.

SOLUTION

How did you select this vendor?

We searched for a company that would create a chatbot for us and, after extensive research, we invited KODA Bots to collaborate.

Describe the project in detail.

KODA Bots designed and deployed the chatbot. We started by compiling a list of FAQs, which would help us find answers to questions often asked by users. Thanks to this, we had a practically ready database. We also wanted to create an “extra” feature. We came up with the idea of subscribing to weather forecasts. We made this come true by integrating our chatbot with the weather station, which is located on the Czech side. Another important aspect we focused on were push notifications, thanks to which we’re able to inform users about interesting events or promotions in just a couple of seconds.

What was the team composition?

From the beginning of our cooperation, I stayed in contact with the development and customer success teams.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received a fully functioning tool that was ready to work the moment it was turned on. We knew it was a perfect solution just after the first week of using the chatbot. KODA Bots created a tool that is functional and intuitive to use. Right at the start, users could receive all the necessary information, including real-time weather, snow reports, the number of available lifts and slopes, and so on. Everything worked just the way it should!

How effective was the workflow between your team and theirs?

The KODA Bots team works fast. Not only did it monitor the chatbot’s performance but it also made improvements and changes whenever they were promptly required.

What did you find most impressive about this company?

I value KODA Bots’ approach to work. It wasn’t like we told them about our project and they just implemented it. They really improved some of our ideas and changed our way of looking at several communication issues. And this, in turn, gave us comfort because we could motivate each other to work.

Are there any areas for improvement?

Chatbots are living organisms. We had to make some improvements already during the first winter season. After the final evaluation, we introduced further changes to prepare the chatbot for the next year of hard work.

BACKGROUND

Please describe your company and your position there.

Travelplanet.pl is one of the biggest OTA in Poland. We are a part of Invia Group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KODA Bots?

A chatbot for Travelplanet.pl, an online travel agency.

What were your goals for this project?

We wanted a tool that would speed up our customer service and allow clients to contact us at any time of day. We also wanted the chatbot to automate our communication with the clients of our online travel agency.

SOLUTION

How did you select this vendor?

We searched for specialists who have experience in automated communication via chat for major brands. A reliable company that would efficiently automate our communication and enable our clients to use the Travelplanet.pl chatbot before the vacation season has begun.

We considered several partners but it was Mariusz – the company's CEO – who was in the right place at the right time.

Describe the project in detail.

KODA Bots created a system that enables users to book their dream holiday and us to automate communication between the bot and our website. KODA Bots started by consulting all our customer service departments – from sales and product specialists to the complaints department.

Thanks to the knowledge of our experts, we could create a sales flow and a section of questions and answers. We also defined the personality of our virtual assistant. After in-house tests, we optimized the conversation flow. In the meantime, we also worked on expanding our vacation offer with new country destinations.

What was the team composition?

We stayed in contact with the Project Manager and customer success team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Most of all, the chatbot is a huge convenience for users. Positive opinions of satisfied clients prove this. A short conversation allows users to verify current prices and choose the best hotel.

A moment after they start talking with the chatbot, they have travel offers displayed on their screens. Then, they can filter the results by clicking on windows displayed in Messenger to find vacations that meet their needs.

How effective was the workflow between your team and theirs?

KODA Bots is a company we could always rely on. If we came across any problems, they quickly solved them. The technology they’ve developed to automate communication was also immensely helpful. Without it, it wouldn't have been so easy to manage the whole project.

What did you find most impressive about this company?

KODA Bots is not only a company that perfectly executed our vision but also a partner who anticipated our needs and proposed effective solutions.

Are there any areas for improvement?

The chatbot is constantly learning and acquiring new skills. Right now, it provides travel offers from nearly 30 countries from all over the world. In the nearest future, we’re planning to add new functionalities that will allow users to filter vacation with even greater precision.

BACKGROUND

Please describe your company and position.

I am the Office Admin of Origin Outfitters/Marrick Private game reserve

Describe what your company does in a single sentence.

Outfitter and Eco tourism

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KODA to accomplish?

• Design websites for the two companies
• Logo designs for both companies

SOLUTION

How did you find KODA?

Referral

Why did you select KODA over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from KODA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Quick ,Efficient and reliable service .

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

More clients and more views to our website .

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time and they were very professional.

What was your primary form of communication with KODA?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by KODA's quick response and professionalism.

Are there any areas for improvement or something KODA could have done differently?

Nothing on the contrary but there is always room for improvement.