Vision Sync Solutions is a US business process outsourcing (BPO) partner with delivery centers in the Philippines and India. We help businesses streamline customer support, call center operations, CCTV monitoring, finance and accounting, payroll and taxation services, tech support services and virtual assistant work by providing skilled teams, reliable processes, and measurable performance.
Our setup gives clients the best of both worlds: US legal structure for trust and compliance, and high-quality offshore delivery from two major talent hubs. This combination makes onboarding simple, communication smooth, and scaling much easier.
Why Vision Sync Solutions
US entity for hassle-free engagement
Dual delivery centers in the Philippines and India
Trained agents for voice, non-voice, and financial functions
Flexible engagement models for startups, SMBs, and enterprise teams
Strong QA systems and transparent performance reporting
Cost-efficient, scalable teams that maintain quality at volume
These are the core services we deliver.
1. Call Center Services
Inbound and outbound calling, appointment setting, lead work, and customer engagement.
2. Customer Support Outsourcing
Chat, email, and ticket-based support focused on fast and accurate resolutions.
3. CCTV Monitoring & Remote Surveillance
24/7 live monitoring, incident detection, and real-time reporting.
4. Finance & Accounting (End-to-End)
Bookkeeping, AP/AR, reconciliations, reporting, and month-end close.
5. Payroll & Taxation Outsourcing
Payroll processing, compliance, filings, and payout management.
6. Tech Support (L1/L2)
Troubleshooting, diagnostics, and ticket handling for everyday technical issues.
If you would like to explore how we can support your operations, we are happy to talk.
Vision Sync Solutions offers competitive pricing and strong value for cost, evident from positive client feedback. They manage teams of 2-10, providing effective solutions that significantly improve operations, like reducing theft by 95%. Clients appreciate their alignment with budget and high-quality service.
Vision Sync Solutions is noted for their ability to quickly grasp unique client workflows and avoid over-reporting. Their adaptability and understanding of specific business processes are highly valued by clients, enhancing their service delivery.
No Noted Areas for Improvement
Clients have not identified any areas for improvement, indicating a high level of satisfaction with Vision Sync Solutions' service delivery. This underscores their ability to meet and exceed client expectations consistently.
Strong Sales Outsourcing Services
Vision Sync Solutions effectively manages sales operations, creating SOPs and handling cold outreach. Clients note a 20% increase in sales and appointments, highlighting their impactful sales strategies and process improvements. This indicates their proficiency in sales department management and support.
Excellent Project Management
Clients commend Vision Sync Solutions for their timely deliveries and detailed oversight. Communication is consistently praised, with efficient use of virtual meetings, emails, and messaging apps, showing their strong project management skills and responsiveness.
Effective Theft Reduction
Vision Sync Solutions significantly reduced theft by 95% within five months for a cannabis company. This was achieved through diligent observation and analysis of operations, highlighting their capability in security and operational efficiency enhancements.
"I'm impressed by the amount of oversight Vision Sync Solutions has per project, which is more than I could imagine."
Jul 22, 2026
CEO, CredFin Inc
Ray Smith
Verified
Business services
United States
11-50 Employees
Online Review
Verified
Vision Sync Solutions provides sales outsourcing services for a financial services company. The team has created the SOPs for the client's sales department and cold outreach program.
Vision Sync Solutions has increased the client's sales and successfully booked appointment rates by over 20%. The team is professional and provides daily call reports and monthly progress reports. Vision Sync Solutions is always on time and takes great care and attention to detail in their work.
BACKGROUND
Introduce your business and what you do there.
I'm the CEO of CredFin, Inc., a company that helps small businesses secure funding using their business credit profiles without a personal guarantee.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Vision Sync Solutions to accomplish for your business?
We needed support to handle our entire sales and cold outreach department.
SOLUTION
What was the scope of their involvement?
Vision Sync Solutions has found, screened, onboarded, and trained our initial salesperson. The team has also created the SOPs for our sales department and cold outreach program. Currently, Vision Sync Solutions manages all our ongoing sales operations.
What is the team composition?
We work with 2–5 teammates from Vision Sync Solutions.
How did you come to work with Vision Sync Solutions?
Someone referred Vision Sync Solutions to me. I chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.
What is the status of this engagement?
We started working with Vision Sync Solutions in May 2026, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Vision Sync Solutions provides daily call reports, weekly summaries, and monthly progress reports. Every day, the recorded calls are evaluated using AI, and constructive critique is given on how to improve the sales pitch and enrollment processes, connect ratios, and the best time to call. We've seen consistent improvements throughout the processes. Based on the daily and weekly reporting, our sales and successful booked appointment rates have increased by over 20%.
How did Vision Sync Solutions perform from a project management standpoint?
Vision Sync Solutions is always on time. The entire team takes so much care and detail in their work. We communicate via virtual meetings, emails, and messaging apps.
What did you find most impressive about them?
I'm impressed by the amount of oversight Vision Sync Solutions has per project, which is more than I could imagine. The team is very professional.
Are there any areas they could improve?
There's nothing Vision Sync Solutions could improve on from my perspective.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Mortgage Company
Call Center Services
B2C Telemarketing & telesales
Confidential
May 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their management is very helpful, and their staff is well-trained."
May 7, 2026
COO, GenNext Mortgage
Reena Raj
Financial services
Sudbury, Massachusetts
1-10 Employees
Online Review
Vision Sync Solutions provides call center services for a mortgage company. The team is responsible for calling clients who are interested in mortgage products.
Vision Sync Solutions has generated great business for the client, including an increase in conversion and revenue. The client has also seen an increase in customer satisfaction. Vision Sync Solutions has a great culture, and their management is very helpful.
BACKGROUND
Introduce your business and what you do there.
I’m the COO of GenNext Mortgage, a direct-to-consumer lender offering flexible real estate financing solutions with competitive rates. We focus on digital mortgage services for convenience and security.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Vision Sync Solutions?
We needed great and experienced mortgage professionals.
SOLUTION
What was the scope of their involvement?
Vision Sync Solutions' agents are involved in calling clients interested in mortgage products.
What is the team composition?
We work with 2–5 members of Vision Sync Solutions' team.
How did you come to work with Vision Sync Solutions?
We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.
How much have you invested with them?
We've spent less than $10,000.
What is the status of this engagement?
We started working with them in January 2025, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Vision Sync Solutions has generated great business for us, including an increase in conversion and revenue. We've also seen an increase in client satisfaction.
How did Vision Sync Solutions perform from a project management standpoint?
We primarily communicate with Vision Sync Solutions via virtual meetings.
What did you find most impressive about them?
Vision Sync Solutions has a great culture. Their management is very helpful, and their staff is well-trained.
Are there any areas they could improve?
There's nothing we can come up with at this point.
RATINGS
5.0
"Extremely professional and great service offered by the team of VSS. The management helped to explore various options required to grow our business."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Building Security Services for Cannabis Company
Building Security Services
Confidential
Feb. 2025 - Apr. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They had excellent communication and response times."
Apr 10, 2026
COO, Cannabis Company
Anonymous
Verified
Other industries
Kansas City, Missouri
51-200 Employees
Online Review
Verified
Vision Sync Solutions was hired by a cannabis company to optimize their performance. The team observed cameras across cultivation, manufacturing, and operations to reduce theft and waste.
Vision Sync Solutions decreased theft by 95% over five months. The team had excellent communication and response times, and they were easily trainable to understand the client's specific workflows. The client also praised the team's consistent reporting of events and monthly comparisons.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the COO of an other industries company
Describe what your company does in a single sentence.
Vertically integrated cannabis company.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Vision Sync Solutions to accomplish?
Optimize performance
Reduce Waste
Reduce Theft
SOLUTION
How did you find Vision Sync Solutions?
Other
Why did you select Vision Sync Solutions over others?
Referred to me
How many teammates from Vision Sync Solutions were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Observe cameras across cultivation, manufacturing, and operations to reduce theft and waste. Increased working effeciencies by targeting time waste. Reduced theft by 95% over 5 months.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Decreased theft by 95% over 5 months.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Consistent communication and reporting of events. Month over month comparisons. They had excellent communication and response times. Easily trainable to understand specific work flows.
What was your primary form of communication with Vision Sync Solutions?
Email or Messaging App
What did you find most impressive or unique about this company?
Ability to understand unique workflows and not over report events
Are there any areas for improvement or something Vision Sync Solutions could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-3 of
3 Reviews
Our Story
Vision Sync Solutions was built to give businesses a reliable outsourcing partner they don’t have to chase. As a US-registered company with delivery teams in the Philippines and India, we focus on clear communication, strong processes, and consistent performance. We hire skilled people, train them well, track results, and operate like an extension of our clients’ teams. Our goal is simple: make operations smoother, faster, and easier to scale.
What Sets Us Apart
Multiple Delivery Centers
With teams across the Philippines and India, we match the right talent to your needs and provide true coverage across time zones.
Talent That Actually Performs
We hire people with strong communication skills and real operational experience. Training, QA, and clear KPIs keep performance consistent across every shift.
Built Around Your Workflow
Every team is tailored to how your business runs. We adapt to your tools, processes, and tone so the work feels like it’s handled in-house, not outsourced.
Contact Vision Sync Solutions
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