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Vision Sync Solutions

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Sync Your Success

Vision Sync Solutions is a US business process outsourcing (BPO) partner with delivery centers in the Philippines and India. We help businesses streamline customer support, call center operations, CCTV monitoring, finance and accounting, payroll and taxation services, tech support services and virtual assistant work by providing skilled teams, reliable processes, and measurable performance.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Year founded
    Founded 2024

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    Our Story

    Vision Sync Solutions was built to give businesses a reliable outsourcing partner they don’t have to chase. As a US-registered company with delivery teams in the Philippines and India, we focus on clear communication, strong processes, and consistent performance. We hire skilled people, train them well, track results, and operate like an extension of our clients’ teams. Our goal is simple: make operations smoother, faster, and easier to scale.

    What Sets Us Apart

    Multiple Delivery Centers

    With teams across the Philippines and India, we match the right talent to your needs and provide true coverage across time zones.

    Talent That Actually Performs

    We hire people with strong communication skills and real operational experience. Training, QA, and clear KPIs keep performance consistent across every shift.

    Built Around Your Workflow

    Every team is tailored to how your business runs. We adapt to your tools, processes, and tone so the work feels like it’s handled in-house, not outsourced.

    Tools and Technology

    Slack
    RingCentral
    Clockify
    Power BI
    Zoom
    Google Meet

    Commonly Asked Questions

    We start by understanding the client’s goals, workflow, and expected outcomes. Once the scope is set, we build a small pilot to confirm the process, refine scripts or steps, and lock in KPIs. Clients meet and interview shortlisted tele callers or virtual assistants on live video so they can choose who they want on their team. After sign-off, we train the selected staff, set up reporting, and launch in controlled phases. Performance is tracked daily through QA checks, dashboards, and end-of-day reports. We also schedule weekly review calls to keep alignment tight and address anything that needs refining. If priorities shift or a process needs tuning, we adapt quickly and maintain clear communication so clients always know exactly how their operations are performing.

    We keep things simple and transparent. Every client gets a dedicated point of contact who manages day-to-day updates, end-of-day summaries, and weekly check-ins. We use whichever tools the client prefers Zoom, Teams, Slack, emails to keep communication smooth. Before a project goes live, we walk through workflows together, share training material for approval, and let clients interview and select the team members they want working for them. Once operations are running, we stay in close touch, review performance data, discuss any tweaks needed, and make changes quickly. The goal is to feel like a natural extension of the client’s own team.

    Most clients see clear gains within the first 60–90 days. For call center and sales support projects, conversion and contact rates usually improve by 20–35 percent once the process stabilizes. For finance, accounting, and back-office functions, clients often save 40–60 percent on operating costs compared to hiring in-house. Our long-term retention rate stays above 90 percent, which is the clearest sign that the work delivers real value and the ROI holds up month after month.

    We keep it tied to numbers and client feedback. For calling and support work, we track KPIs like contact rate, conversion, resolution time, and QA scores. For accounting and financial processes, we look at accuracy, turnaround time, and cost savings. End-of-day reports and weekly review calls help us stay aligned, and we adjust targets as the project grows. If performance is strong, the workflow is smooth, and the client feels their load getting lighter, that’s our benchmark for success.

    Candidate interviews are arranged within 48 hours so clients can quickly choose who they want on their team. Once the selections are made, we handle training and setup and get the project live within 4–5 business days. If something is time-sensitive, we can accelerate the rollout without compromising quality.

    Contact Vision Sync Solutions

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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