Vision Sync Solutions is a US business process outsourcing (BPO) partner with delivery centers in the Philippines and India. We help businesses streamline customer support, call center operations, CCTV monitoring, finance and accounting, payroll and taxation services, tech support services and virtual assistant work by providing skilled teams, reliable processes, and measurable performance.
Our setup gives clients the best of both worlds: US legal structure for trust and compliance, and high-quality offshore delivery from two major talent hubs. This combination makes onboarding simple, communication smooth, and scaling much easier.
Why Vision Sync Solutions
US entity for hassle-free engagement
Dual delivery centers in the Philippines and India
Trained agents for voice, non-voice, and financial functions
Flexible engagement models for startups, SMBs, and enterprise teams
Strong QA systems and transparent performance reporting
Cost-efficient, scalable teams that maintain quality at volume
These are the core services we deliver.
1. Call Center Services
Inbound and outbound calling, appointment setting, lead work, and customer engagement.
2. Customer Support Outsourcing
Chat, email, and ticket-based support focused on fast and accurate resolutions.
3. CCTV Monitoring & Remote Surveillance
24/7 live monitoring, incident detection, and real-time reporting.
4. Finance & Accounting (End-to-End)
Bookkeeping, AP/AR, reconciliations, reporting, and month-end close.
5. Payroll & Taxation Outsourcing
Payroll processing, compliance, filings, and payout management.
6. Tech Support (L1/L2)
Troubleshooting, diagnostics, and ticket handling for everyday technical issues.
If you would like to explore how we can support your operations, we are happy to talk.
"Their management is very helpful, and their staff is well-trained."
May 7, 2026
COO, GenNext Mortgage
Reena Raj
Financial services
Sudbury, Massachusetts
1-10 Employees
Online Review
Vision Sync Solutions provides call center services for a mortgage company. The team is responsible for calling clients who are interested in mortgage products.
Vision Sync Solutions has generated great business for the client, including an increase in conversion and revenue. The client has also seen an increase in customer satisfaction. Vision Sync Solutions has a great culture, and their management is very helpful.
BACKGROUND
Introduce your business and what you do there.
I’m the COO of GenNext Mortgage, a direct-to-consumer lender offering flexible real estate financing solutions with competitive rates. We focus on digital mortgage services for convenience and security.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Vision Sync Solutions?
We needed great and experienced mortgage professionals.
SOLUTION
What was the scope of their involvement?
Vision Sync Solutions' agents are involved in calling clients interested in mortgage products.
What is the team composition?
We work with 2–5 members of Vision Sync Solutions' team.
How did you come to work with Vision Sync Solutions?
We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.
How much have you invested with them?
We've spent less than $10,000.
What is the status of this engagement?
We started working with them in January 2025, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Vision Sync Solutions has generated great business for us, including an increase in conversion and revenue. We've also seen an increase in client satisfaction.
How did Vision Sync Solutions perform from a project management standpoint?
We primarily communicate with Vision Sync Solutions via virtual meetings.
What did you find most impressive about them?
Vision Sync Solutions has a great culture. Their management is very helpful, and their staff is well-trained.
Are there any areas they could improve?
There's nothing we can come up with at this point.
RATINGS
5.0
"Extremely professional and great service offered by the team of VSS. The management helped to explore various options required to grow our business."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Building Security Services for Cannabis Company
Building Security Services
Confidential
Feb. 2025 - Apr. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They had excellent communication and response times."
Apr 10, 2026
COO, Cannabis Company
Anonymous
Verified
Other industries
Kansas City, Missouri
51-200 Employees
Online Review
Verified
Vision Sync Solutions was hired by a cannabis company to optimize their performance. The team observed cameras across cultivation, manufacturing, and operations to reduce theft and waste.
Vision Sync Solutions decreased theft by 95% over five months. The team had excellent communication and response times, and they were easily trainable to understand the client's specific workflows. The client also praised the team's consistent reporting of events and monthly comparisons.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the COO of an other industries company
Describe what your company does in a single sentence.
Vertically integrated cannabis company.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Vision Sync Solutions to accomplish?
Optimize performance
Reduce Waste
Reduce Theft
SOLUTION
How did you find Vision Sync Solutions?
Other
Why did you select Vision Sync Solutions over others?
Referred to me
How many teammates from Vision Sync Solutions were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Observe cameras across cultivation, manufacturing, and operations to reduce theft and waste. Increased working effeciencies by targeting time waste. Reduced theft by 95% over 5 months.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Decreased theft by 95% over 5 months.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Consistent communication and reporting of events. Month over month comparisons. They had excellent communication and response times. Easily trainable to understand specific work flows.
What was your primary form of communication with Vision Sync Solutions?
Email or Messaging App
What did you find most impressive or unique about this company?
Ability to understand unique workflows and not over report events
Are there any areas for improvement or something Vision Sync Solutions could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-2 of
2 Reviews
Our Story
Vision Sync Solutions was built to give businesses a reliable outsourcing partner they don’t have to chase. As a US-registered company with delivery teams in the Philippines and India, we focus on clear communication, strong processes, and consistent performance. We hire skilled people, train them well, track results, and operate like an extension of our clients’ teams. Our goal is simple: make operations smoother, faster, and easier to scale.
What Sets Us Apart
Multiple Delivery Centers
With teams across the Philippines and India, we match the right talent to your needs and provide true coverage across time zones.
Talent That Actually Performs
We hire people with strong communication skills and real operational experience. Training, QA, and clear KPIs keep performance consistent across every shift.
Built Around Your Workflow
Every team is tailored to how your business runs. We adapt to your tools, processes, and tone so the work feels like it’s handled in-house, not outsourced.
Contact Vision Sync Solutions
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