# STAFFVIRTUAL STAFFVIRTUAL Reviews (3), Pricing, Services & Verified Ratings - 5.0 out of 5 average review rating - 0 connections joined STAFFVIRTUAL's Network [Visit Website](http://www.staffvirtual.com/) [Get a Custom Proposal](https://clutch.co/profile/staffvirtual) **Because Talent is Everywhere!** Ike Stranathan, STAFFVIRTUAL’s CEO, has lived in the Philippines ever since, keeping a watchful eye on our operations. Today, he owns and operates the company with his fiancé Fiona Lideza, who is the COO. With a unique blend of American ownership and Filipino management, STAFFVIRTUAL exists to deliver exceptional results for our clients. Trust STAFFVIRTUAL to deliver enterprise-grade outsourcing solutions. STAFFVIRTUAL builds teams of customer support, back-office and IT professionals in the Philippines that play a meaningful role in the growth of our client’s businesses. Our people start at just $1,600/month. We are experts at quickly standing up teams of Filipino professionals that make our client’s businesses more efficient and profitable. STAFFVIRTUAL makes it easy for your business to outsource to the Philippines. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 250 - 999 - 2 Locations: - Miami, FL (Headquarters) - Mandaluyong City, Philippines - Founded in 2009 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 26% Back Office Outsourcing - 24% Call Center Services - 20% Accounting - 10% Customer Service Outsourcing - 10% HR Consulting - 10% Recruiting ### Focus Areas - HR Consulting Focus: - 100% Benefits Consulting - Inbound Services: - 100% Virtual receptionist - General Accounting Focus: - 50% Bookkeeping - 50% Financial Accounting - Customer Service Outsourcing: - 50% Email Support Services - 50% Phone Support Services - Outbound Services: - 37% B2C Telemarketing & telesales - 36% Collections Recovery Services - 27% Customer Surveys & Market Research Calls - Back Office Outsourcing: - 24% Virtual Assistant - 22% Data Entry & Processing - 18% Claims Processing - 18% Medical Billing Services - 18% Writing & Content Creation Outsourcing ### Industries - 25% Business services - 25% Consumer products & services - 50% Other industries ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: STAFFVIRTUAL is praised for its cost-effective pricing, fitting client budgets while providing excellent customer support. Clients, including Gymshark and Milk Makeup, reported enhanced customer satisfaction and sales, indicating strong value for cost. **Most Common Project Size**: $50,000 to $199,999 based on 2 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: $50,000 to $199,999 based on 2 reviews - Customer Service Outsourcing: $50,000 to $199,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### STAFFVIRTUAL Review Insights Overall Review Rating: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 ### Top Mentions - Great project management (2 mentions) - Accommodating (1 mentions) - Adaptable (1 mentions) - Timely (1 mentions) ### Review Highlights **Alignment with Client Values** Milk Makeup appreciated STAFFVIRTUAL's alignment with their company values, indicating a good cultural fit that enhanced their collaborative efforts. **Effective Customer Support** STAFFVIRTUAL effectively provides 24/7 customer support, handling order processing, delivery tracking, and customer inquiries, leading to increased customer satisfaction for both Gymshark and Milk Makeup. **Strong Communication Skills** Clients highlighted STAFFVIRTUAL's effective communication through email and messaging apps, which facilitated seamless interaction and project coordination. **Significant Customer Satisfaction Increase** Both clients reported a 25% increase in customer satisfaction, demonstrating STAFFVIRTUAL's impact on enhancing the customer experience through their dedicated support services. **Superb Project Management** Clients praised STAFFVIRTUAL's project management skills, noting their ability to meet deadlines effortlessly and adapt to changing requirements, ensuring smooth project execution. **Room for Proactive Suggestions** Both clients suggested that STAFFVIRTUAL could improve by offering more proactive suggestions for process optimization, indicating a potential area for service enhancement. **Boost in Efficiency and Sales** STAFFVIRTUAL's involvement resulted in a 15% boost in order processing efficiency for Gymshark and a 15% increase in sales for Milk Makeup, showcasing their ability to positively influence business operations. ### STAFFVIRTUAL Reviews #### Call Center Services for Fitness Apparel Brand **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: June 2022 - Ongoing **Project Summary**: STAFFVIRTUAL provided 24/7 customer support for global order handling and feedback management to a UK-based online fitness apparel and accessories brand that caters to the young and active generation. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Chief Brand Officer, Gymshark - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Oct 7, 2023 **Feedback Summary**: The app resulted in a 25% increase in customer satisfaction and a 15% boost in order processing efficiency. STAFFVIRTUAL’s project management was superb — they met all deadlines, responded quickly to questions, and adapted to changing requirements. ""Their project management was superb."" **BACKGROUND** Please describe your company and position.I am the Chief Brand Officer of GymsharkDescribe what your company does in a single sentence.Gymshark is a UK-based online fitness apparel and accessories brand that caters to the young and active generation. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire STAFFVIRTUAL to accomplish?Gymshark hired STAFFVIRTUAL to establish 24/7 customer support for global order handling and feedback management. **SOLUTION** How did you find STAFFVIRTUAL?ReferralWhy did you select STAFFVIRTUAL over others?Pricing fit our budgetHow many teammates from STAFFVIRTUAL were assigned to this project?30Describe the scope of work in detail. Please include a summary of key deliverables.STAFFVIRTUAL provided comprehensive customer support, including order processing, delivery tracking, and addressing customer inquiries, ensuring a seamless experience for Gymshark customers. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project resulted in a 25% increase in customer satisfaction and a 15% boost in order processing efficiency.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was superb. Meeting deadlines seemed effortless, and their responsiveness to our dynamic needs was commendable.What was your primary form of communication with STAFFVIRTUAL?Email or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most was their dedication to providing round-the-clock support and their adaptability to our changing requirements.Are there any areas for improvement or something  STAFFVIRTUAL could have done differently?While the service was exceptional, some additional proactive suggestions for process improvements could enhance our partnership further. --- #### Call Center Services for Online Beauty Brand **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: Confidential - Project length: May 2022 - May 2026 **Project Summary**: STFFVIRTUAL provides 24/7 customer support for an online beauty brand. The team handles customer inquiries, provides product information, and manages online reviews to improve online shopping experiences. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Milk Makeup - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 7, 2023 **Feedback Summary**: STAFFVIRTUAL’s efforts have increased customer satisfaction by 25% and boosted sales by 15%. The team excels at meeting deadlines and is quick to pivot as the client's needs evolve. Moreover, they manage the project seamlessly and communicate well through emails and messages. ""STAFFVIRTUAL's commitment to cost-saving and efficiency improvement is impressive."" **BACKGROUND** Please describe your company and position.I am the Chief Executive Officer of Milk MakeupDescribe what your company does in a single sentence.Milk Makeup is a US-based online beauty brand that offers vegan, cruelty-free, and innovative makeup products. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire STAFFVIRTUAL to accomplish?We hired STAFFVIRTUAL to provide 24/7 customer support for Milk Makeup, enhancing online shopping experiences. **SOLUTION** How did you find STAFFVIRTUAL?Online SearchWhy did you select STAFFVIRTUAL over others?Pricing fit our budgetCompany values alignedHow many teammates from STAFFVIRTUAL were assigned to this project?12Describe the scope of work in detail. Please include a summary of key deliverables.STAFFVIRTUAL handled customer inquiries, provided product information, and managed online reviews to boost customer satisfaction. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Customer satisfaction increased by 25%, leading to a 15% boost in sales.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was absolutely top-notch. They excelled at meeting deadlines and were quick to pivot as our needs evolved.What was your primary form of communication with STAFFVIRTUAL?Email or Messaging AppWhat did you find most impressive or unique about this company?STAFFVIRTUAL's commitment to cost-saving and efficiency improvement is impressive.Are there any areas for improvement or something STAFFVIRTUAL could have done differently?Perhaps more proactive suggestions for process optimization could be explored. --- #### Call Center Services for Children's Clothing Platform **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Mar. 2021 - Ongoing **Project Summary**: STAFFVIRTUAL provides call center services for a children's clothing platform. The team offers 24/7 customer support and personalized assistance, addresses product inquiries, and manages returns and exchanges. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder & President, Maisonette - Industry: Retail - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Oct 6, 2023 **Feedback Summary**: Thanks to STAFFVIRTUAL, the client has witnessed a 30% increase in customer satisfaction and 20% decrease in return-related operational costs. STAFFVIRTUAL has ensured excellent project management and met all deadlines. Their responsivness and adaptability are hallmarks of their work. ""Their responsiveness to our changing needs was impressive."" **BACKGROUND** Please describe your company and position.I am the Co-Founder & President of MaisonetteDescribe what your company does in a single sentence.We are an expertly-curated baby and kids' marketplace featuring the best products from around the globe: stylish clothing, top toys and gear, and home décor – plus, trusted guidance and inspiration. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire STAFFVIRTUAL to accomplish?We hired STAFFVIRTUAL to provide 24/7 customer support for personalized assistance, product inquiries, and returns/exchanges to enhance customer satisfaction and streamline operations. **SOLUTION** How did you find STAFFVIRTUAL?Online SearchWhy did you select STAFFVIRTUAL over others?Pricing fits our budgetCompany values alignedHow many teammates from STAFFVIRTUAL were assigned to this project?15Describe the scope of work in detail. Please include a summary of key deliverables.STAFFVIRTUAL handled 24/7 customer support for Maisonette, offering personalized assistance, addressing product inquiries, and efficiently managing returns/exchanges, ensuring superior customer experiences. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project led to a 30% increase in customer satisfaction and a 20% reduction in return-related operational costs.Describe their project management. Did they deliver items on time? How did they respond to your needs?STAFFVIRTUAL’s project management stood out for its excellence. They never missed a beat when it came to meeting deadlines. Their responsiveness to our changing needs was impressive.What was your primary form of communication with STAFFVIRTUAL?Email or Messaging AppWhat did you find most impressive or unique about this company?STAFFVIRTUAL's unique strength lies in their 24/7 support and adaptability to Maisonette's dynamic requirements.Are there any areas for improvement or something STAFFVIRTUAL could have done differently?While the overall experience was positive, improving initial response times during peak hours would enhance customer service further. --- ## Portfolio & Awards ### Industry Recognitions - The 5 Best Countries To Outsource To In 2019 - Plu - STAFFVIRTUAL extends reach to Uzbekistan ## Packages ## Locations (2) ### Miami, FL (Headquarters) - 78 Southwest 7th Street - Miami, FL 33130 - United States - 16 - 20 employees - Phone: 1-833-887-8233 ### Mandaluyong City, Philippines - Unit 3202, Robinsons Equitable Tower Corner Poveda Street, ADB Ave. Ortigas Center, - Mandaluyong City 1605 - Philippines - 501 - 750 employees ## Contact STAFFVIRTUAL [Send a message](https://clutch.co/profile/staffvirtual) - [Facebook](https://www.facebook.com/StaffVirtual/?fref=ts) - [X](https://twitter.com/StaffVirtual)