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Сustomer Support Outsourcing Provider

A.R.C.E. is an outsourcing contact center, which has been providing support services for global companies in the USA and Europe for 15 years. Our team is always ready to perform its duties: it can come to the rescue and provide insurance in unforeseen circumstances.

By choosing our A.R.C.E., you get a devoted team of specialists on demand, who will be there for your customers 24/7. Our staff includes 1000 agents, who work in offices in Ukraine and the USA.

Why do clients choose us?

  • $1,000+
  • < $25 / hr
  • 1,000 - 9,999
  • Kyiv, Ukraine
  • Founded 2007

3 Locations

  • Kyiv , Ukraine
  • L'viv , Ukraine
  • Khmel'nyts'kyi , Ukraine
Total Reviews
8
Average Referral Rating
5.0 /5
Most Common Project Size

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    A.R.C.E. Contact Center Review Insights

    Overall Review Rating

    5.0
    • Quality 4.8
    • Schedule 4.9
    • Cost 4.8
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Flexibility and Adaptability

      Clients commend A.R.C.E. Contact Center for their flexibility, particularly in managing increased volumes during crises like COVID-19 and the war in Ukraine. This adaptability has been crucial for continuous support.

    • Cost-Effective Services

      Several reviews highlight the cost-effectiveness of A.R.C.E. Contact Center's services, making them a valuable partner for companies with budget constraints.

    • Commitment to Quality and Timeliness

      A.R.C.E. Contact Center is praised for their unwavering commitment, expertise, and exceptional services. They consistently deliver on time and meet contractual KPIs, ensuring high-quality support.

    • Areas for Improvement: English Proficiency

      One area identified for improvement is the general level of English proficiency among employees. Enhancing these skills could further improve communication and service quality.

    • High Customer Satisfaction

      A.R.C.E. Contact Center has led to increased customer satisfaction for their clients, evidenced by improvements in NPS and other service metrics. Their solutions are preferred by a significant portion of end-users.

    • High Performance in Key Metrics

      The company has consistently met or exceeded key performance indicators, such as service levels, first call resolution, and quality targets, reflecting their high performance.

    A.R.C.E. Contact Center Reviews

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    Customer Support Services for Game Developer

    • Customer Service Outsourcing
    • $200,000 to $999,999
    • Aug. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We have enjoyed working with their team and commend their dedication to providing top-notch support and services."

    Apr 10, 2023
    Department Manager, Wargaming
    Anonymous
    • Gaming
    • Nicosia, Cyprus
    • 1,001-5,000 Employees
    • Online Review 
    • Verified

    A.R.C.E. Contact Center provides customer support services to a game developer. They handle requests for three different departments; provide assistance in Ukrainian, Russian, and English; and create reports.

    Call Center Services for IT Services Company

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Mar. 2021 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "A.R.C.E. Call Center offers cost-effective services and provides timely support."

    Mar 9, 2023
    CEO, IT Services Company
    Anonymous
    • IT Services
    • Kyiv, Ukraine
    • 11-50 Employees
    • Online Review 
    • Verified

    An IT services company has hired A.R.C.E. Call Center to help build their user support department from the ground up. The team provides user support through voice and non-voice channels.

    Voice Response System Dev for Digital Products Business

    • Call Center Services Custom Software Development
    • $10,000 to $49,999
    • Jan. 2018 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They've performed very well, and we have 100% satisfaction from our side."

    Jan 4, 2023
    Former Compliance Manager & MLRO, Digital Products Company
    Roman Gutchenko
    • Financial services
    • London, England
    • 51-200 Employees
    • Phone Interview 
    • Verified

    A.R.C.E. Call Center has provided an interactive voice response system for a digital products business. The system integrates pre-recorded audio that would engage callers to redeem top-up vouchers.

    Call Center Services for Financial Services Firm

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2019 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "We're 100% satisfied with their ongoing involvement."

    Jan 4, 2023
    Former Compliance Manager, Financial Services Company
    Roman Gutchenko
    • Financial services
    • London, England
    • 51-200 Employees
    • Online Review 
    • Verified

    A financial services firm employed the services of A.R.C.E. Call Center for their call center services. The team is responsible for API integration, script development, voice recording, and ongoing support.

    Customer Support for Community-Based Travel Network

    • Call Center Services
    • $50,000 to $199,999
    • Jan. 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We trust A.R.C.E. Call Center's expertise."

    Dec 22, 2022
    Sr. Project Manager, Community-Based Travel Network
    Yevhen Meshcheriakov
    • Transportation
    • Warsaw, Poland
    • 501-1,000 Employees
    • Online Review 
    • Verified

    A.R.C.E. Call Center provides call center support for a community-based travel network. The team provides 24/7 customer support, CSAT/NPS score analysis, and ticket management.

    Customer Service Support for Gas Station Brand

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Aug. 2020 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    5.0

    "This company has a unique culture."

    May 10, 2023
    Leading Customer Service Dev Specialist, SOCAR
    Valeria Panasenko
    • Retail
    • Kyiv, Ukraine
    • 1,001-5,000 Employees
    • Online Review 

    A.R.C.E. Contact Center has been hired by a gas station brand for customer service support. They handle inbound and outbound calls and process requests received via SMS, chat, mobile app, and social media.

    Call Center Services for Visa Outsourcing Company

    • Call Center Services
    • $1,000,000 to $9,999,999
    • May 2008 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are high-skilled, responsible, and client-oriented."

    Dec 26, 2022
    Deputy General Manager, Visa Outsourcing Company
    Anonymous
    • Consulting
    • Lviv, Ukraine
    • 10,001+ Employees
    • Online Review 

    A.R.C.E. Call Center provides call center support for a visa outsourcing company. They're tasked with providing call, email, and chat support to customers.

    Call Customer Service for Consulting Agency

    • Business Consulting Call Center Services HR Consulting
    • $50,000 to $199,999
    • Sep. 2021 - Feb. 2022
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We appreciate the quality of decision-making and high expertise."

    Dec 12, 2022
    CEO, Changebox Consulting Agency
    Anonymous
    • Transportation
    • Kyiv, Ukraine
    • 11-50 Employees
    • Online Review 

    After discussing and discussing the client's business processes, A.R.C.E. Call Center recruited employees for customer support.

    Locations (3)

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