Call Center for Excellence.

Since 1991 MAP Communications has been providing professional live telephone answering services 24/7/365. We know that no two businesses are alike and as such our remote virtual receptionists each go through a vigorous training process which enables them to handle even the most complex scenarios. MAP’s agents specialize in medical answering service, attorney answering service, finance, education, contractor service industries and much more.

Basic info

Free trial

Pricing unavailable

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
10 - 49
Locations
Chesapeake, VA
Year founded
Founded 1991

Service Lines

Call Center Services: 70%
Customer Service Outsourcing: 30%

Select Focus Area

Inbound Services

Answering services: 43%
Inbound appointment scheduling: 29%
Virtual receptionist: 28%

Customer Service Outsourcing

Order Processing & Taking: 50%
Phone Support Services: 50%

Industries

Business services: 15%
Real estate: 15%
Education: 14%
Government: 14%
Hospitality & leisure: 14%
Legal: 14%
Medical: 14%

Clients

Midmarket ($10M - $1B): 50%
Small Business (<$10M): 50%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 0.4 /5

What Clients Have Said

MAP Communications offers competitive pricing that aligns with client budgets, though some clients desire lower costs. Services are billed quarterly, and client investments range from $200,000 to $999,999 annually, reflecting significant value in saved time and improved efficiency.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 14 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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MAP Communications Review Insights

Overall Review Rating

4.2

Quality 0.4
Schedule 0.4
Cost 0.4
Willing to Refer 4.0

Top Mentions

Review Highlights

Dissatisfaction with Call-Answering Services

A client expressed dissatisfaction with MAP Communications' call-answering services due to customer hang-ups and lack of messages. The service did not meet expectations, affecting potential customer engagement negatively.
Positive Impact on Revenue and Efficiency

Another client highlighted improvements in revenue and operational efficiency due to MAP Communications' services. The company successfully handled a high volume of calls, enhancing customer experience.
Quick Response and Reliability

MAP Communications was commended for its quick response times and reliability, consistently meeting deadlines and ensuring smooth operations.
Flawless Communication Skills

MAP Communications was praised for its excellent communication skills, which contributed to meeting deadlines and improving customer service experience.

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MAP Communications Reviews

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Call Center Services
Less than $10,000
Jan. - Feb. 2024

0.5

Quality: 0.5

Schedule: 0.5

Cost: 0.5

Willing to Refer: 0.5

"For the brief time I contracted with MAP Communications, I experienced dissatisfying results using their call-answering services."

Apr 1, 2024

Principal, Tax Services Provider

Anonymous

Business services
Atlanta, Georgia
1-10 Employees
Online Review
Verified

MAP Communications provided call center support for a tax services provider. The team was responsible for answering customer queries and concerns.

MAP Communications failed to fulfill the client’s requests for a refund. The client experienced customer call hang-ups, a lack of messages, and negative customer reviews. The team didn't provide any success metrics, and internal stakeholders were particularly disappointed in the service provider's delayed refunding.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Principal of a business services company

Describe what your company does in a single sentence.

Tax Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MAP Communications to accomplish?
Answer customer calls

SOLUTION

How did you find MAP Communications?

Online Search

Why did you select MAP Communications over others?

Pricing fit our budget

How many teammates from MAP Communications were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering customer calls

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For the brief time I contracted with Map Communications, I experienced dissatisfying results using their call-answering services. It seems they were more interested in proving how many minutes they spent answering my calls than providing a service that would entice potential customers to contract with me for tax preparation. Per their records, I had customer hangups, no messages left, etc. for the very few calls answered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I had many questions regarding billings during the two-month period I contracted with them. In answering these questions and assisting me in reconciling billing, one of their SVPs of Customer service explained that it takes time for their representatives to get up to speed with a new customer. Of course, one bad customer experience for potential clients of my business erases many positive ones, as I explained to him.

What was your primary form of communication with MAP Communications?

Email or Messaging App

What did you find most impressive or unique about this company?

I can't think of anything.

Are there any areas for improvement or something MAP Communications could have done differently?

As a gesture of good will, I was offered a refund of the back-to-back 12/31 and 1/1 “holiday charges” of $30 per day and was asked to remove my original social media posts of the company. I did so in good faith. This was my second mistake (after choosing this company in the first place). Going on three weeks later, and no refunds received. Called the company one last time and they have no record of a refund related to my account. Enough said I believe.

RATINGS

1.0

Call Center Services
$200,000 to $999,999
Apr. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have flawless communication skills."

Nov 2, 2017

Administrative Executive, Manufacturing Service

Anonymous

Manufacturing
Lorain, Ohio
51-200 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

The cost and quality of work became too much of a hassle for us to do on our own.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

It was anywhere from 500-600 calls per day.

What challenge were you trying to address with the service provider?

Our main goal was to increase our capacity and improve the overall customer experience.

SOLUTION

What was the scope of the service provider's involvement?

The provide us easy-to-use services.

Could you describe the pricing structure and how they billed you?

They bill us quarterly throughout the year.

How did you come to work with this service provider?

A colleague referred them to us.

How would you assess the service provider for answering calls, customer service, and communication?

They are very quick to respond and always meet our deadlines.

How much money does this service provider save you each month?

They are saving us tons of hours and thousands of dollars.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They improved our revenue and efficiency.

What are the service provider's strengths?

They have flawless communication skills.

How can the service provider improve?

I’d like to see cheaper prices.

How long has your company been working with this service provider?

We started working with them in April 2016 and we continue to work with them today.

How much money do you spend annually with this service provider?

We invest approximately $200,000 to $999,999.

RATINGS

5.0

Call Center Services
Less than $10,000

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"The performance is better than expected and I’m very happy with their results."

Jun 22, 2017

Executive, IT

Anonymous

Financial services
San Bernardino, California
501-1,000 Employees
Survey Response

Call Center Services
Less than $10,000

3.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 3.5

"We chose MAP Communications because of their price and trial offer."

Jun 22, 2017

Manager, Administration

Anonymous

Other industries
Wayne, New Jersey
51-200 Employees
Survey Response

Call Center Services
$10,000 to $49,999

4.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 3.5

"Above average, receptionist is not necessary on a consecutive basis."

Jun 22, 2017

Vice President, Marketing

Anonymous

Financial services
Maitland, Florida
1,001-5,000 Employees
Survey Response

Call Center Services
Less than $10,000

3.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 2.5

"I like the volume of calls they are able to receive."

Jun 22, 2017

Associate, Sales

Anonymous

Other industries
Wilmington, North Carolina
11-50 Employees
Survey Response

Call Center Services
Less than $10,000

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"It's easier to connect with customers in large numbers."

Jun 21, 2017

Owner, IT

Anonymous

Information technology
Columbia, Tennessee
11-50 Employees
Survey Response

Call Center Services
Less than $10,000

4.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.5

"The service has been well above average, customer support has been helpful and efficient."

Jun 21, 2017

Manager, Administration

Anonymous

Real estate
California, United States
201-500 Employees
Survey Response

Call Center Services
Less than $10,000

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"We have received excellent service with them and have also received compliments from our clients regarding their answering service."

Jun 21, 2017

Director, IT

Anonymous

Other industries
Coventry, Connecticut
5,001-10,000 Employees
Survey Response

Call Center Services
Less than $10,000

4.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.0

"We are happy with the service and it has met our needs."

Jun 21, 2017

Senior Manager, Human Resources

Anonymous

Information technology
Sarasota, Florida
11-50 Employees
Survey Response

Showing 1-10 of 14 Reviews

Locations (1)

840 Greenbrier Circle Chesapeake, VA, United States 23320

41 - 49

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MAP Communications

Call Center for Excellence.

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

MAP Communications Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Dissatisfaction with Call-Answering Services

Positive Impact on Revenue and Efficiency

Quick Response and Reliability

Flawless Communication Skills

Reviews mentioning:

MAP Communications Reviews

Call Center Support for Tax Services Provider

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Experience Assistance for Manufacturing Service

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Finance Firm Loves Map Communications

RATINGS

24/7 Answering Service and Features

RATINGS

24/7 Service for Finance Firm

RATINGS

Average Performance Screening Calls

RATINGS

Significant Growth in Sales and Great Performance

RATINGS

Live Virtual Receptionist for Real Estate Firm

RATINGS

MAP Communications Provides a Wonderful Service

RATINGS

Live Answering for IT Company

RATINGS

Portfolio & Awards

Location

Locations (1)

Contact

Connections