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MAP Communications

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Call Center for Excellence.

Since 1991 MAP Communications has been providing professional live telephone answering services 24/7/365. We know that no two businesses are alike and as such our remote virtual receptionists each go through a vigorous training process which enables them to handle even the most complex scenarios. MAP’s agents specialize in medical answering service, attorney answering service, finance, education, contractor service industries and much more.

 

Basic info

Free trial

Pricing unavailable

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Chesapeake, VA
  • Year founded
    Founded 1991

1 Locations

  • Chesapeake , VA

Service Lines
Call Center Services
70%
Customer Service Outsourcing
30%
Select Focus Area
Inbound Services
Answering services
43%
Inbound appointment scheduling
29%
Virtual receptionist
28%
Customer Service Outsourcing
Order Processing & Taking
50%
Phone Support Services
50%
Industries
Business services
15%
Real estate
15%
Education
14%
Government
14%
Hospitality & leisure
14%
Legal
14%
Medical
14%
Clients
Midmarket ($10M - $1B)
50%
Small Business (<$10M)
50%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.4 /5

What Clients Have Said

MAP Communications offers competitive pricing that aligns with client budgets, though some clients desire lower costs. Services are billed quarterly, and client investments range from $200,000 to $999,999 annually, reflecting significant value in saved time and improved efficiency.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 14 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

MAP Communications Review Insights

Overall Review Rating

4.2
  • Quality 0.4
  • Schedule 0.4
  • Cost 0.4
  • Willing to Refer 4.0

Top Mentions

Review Highlights

  • Positive Impact on Revenue and Efficiency

    Another client highlighted improvements in revenue and operational efficiency due to MAP Communications' services. The company successfully handled a high volume of calls, enhancing customer experience.

  • Quick Response and Reliability

    MAP Communications was commended for its quick response times and reliability, consistently meeting deadlines and ensuring smooth operations.

  • Flawless Communication Skills

    MAP Communications was praised for its excellent communication skills, which contributed to meeting deadlines and improving customer service experience.

  • Dissatisfaction with Call-Answering Services

    A client expressed dissatisfaction with MAP Communications' call-answering services due to customer hang-ups and lack of messages. The service did not meet expectations, affecting potential customer engagement negatively.

MAP Communications Reviews

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Map Communications Has Innovative State-of-the-Art Technology

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It has been exceptional and has contributed to our productivity immensely."

Jun 21, 2017
Manager, IT
Anonymous
  • Retail
  • Miami, Florida
  • 1,001-5,000 Employees
  • Survey Response

An Innovative Communications Company

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"MAP is an innovative communications company with state of the art industry services."

Jun 21, 2017
Owner, Administration
Anonymous
  • Other industries
  • Valrico, Florida
  • 11-50 Employees
  • Survey Response

After Hours and Bilingual Services for Manufacturing

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"The service has met our expectations and has been there when customers needed help."

Jun 21, 2017
Executive, IT
Anonymous
  • Manufacturing
  • Memphis, Tennessee
  • 501-1,000 Employees
  • Survey Response

Decent Service for the Price

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It has performed well, the only time it fails to meet my expectation is when it’s hard to handle everything."

Jun 21, 2017
Executive, IT
Anonymous
  • Information technology
  • Fremont, California
  • 201-500 Employees
  • Survey Response

Showing 11-14 of 14 Reviews

Locations (1)

840 Greenbrier Circle Chesapeake, VA, United States 23320

41 - 49

Contact MAP Communications

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