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MAP Communications

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Call Center for Excellence.

Since 1991 MAP Communications has been providing professional live telephone answering services 24/7/365. We know that no two businesses are alike and as such our remote virtual receptionists each go through a vigorous training process which enables them to handle even the most complex scenarios. MAP’s agents specialize in medical answering service, attorney answering service, finance, education, contractor service industries and much more.

 

Basic info

Free trial

Pricing unavailable

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Chesapeake, VA
  • Year founded
    Founded 1991

1 Locations

  • Chesapeake , VA

Service Lines
Call Center Services
70%
Customer Service Outsourcing
30%
Select Focus Area
Inbound Services
Answering services
43%
Inbound appointment scheduling
29%
Virtual receptionist
28%
Customer Service Outsourcing
Order Processing & Taking
50%
Phone Support Services
50%
Industries
Business services
15%
Real estate
15%
Education
14%
Government
14%
Hospitality & leisure
14%
Legal
14%
Medical
14%
Clients
Midmarket ($10M - $1B)
50%
Small Business (<$10M)
50%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.4 /5

What Clients Have Said

MAP Communications offers budget-friendly pricing for call-answering services, with quarterly billing. Clients report significant savings in time and costs, though some express a desire for lower prices. One client noted an annual investment of approximately $200,000 to $999,999.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 14 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

MAP Communications Review Insights

Overall Review Rating

4.2
  • Quality 0.4
  • Schedule 0.4
  • Cost 0.4
  • Willing to Refer 4.0

Top Mentions

Review Highlights

  • Positive Impact on Efficiency and Costs

    Another client reported significant savings and efficiency improvements due to MAP Communications' services. They highlighted a substantial reduction in call handling time and costs, contributing positively to their revenue.

  • Mixed Results in Customer Call Handling

    A tax services provider experienced dissatisfaction with MAP Communications' call-answering services, citing customer hang-ups and lack of message-taking. The client was disheartened by the service's effectiveness in engaging potential customers and found the company's metrics inadequate.

  • Strong Communication Skills Praised

    MAP Communications was commended for their excellent communication skills, with one client noting that the company consistently met deadlines and was quick to respond to inquiries, enhancing the overall customer experience.

MAP Communications Reviews

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Map Communications Has Innovative State-of-the-Art Technology

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It has been exceptional and has contributed to our productivity immensely."

Jun 21, 2017
Manager, IT
Anonymous
  • Retail
  • Miami, Florida
  • 1,001-5,000 Employees
  • Survey Response

An Innovative Communications Company

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"MAP is an innovative communications company with state of the art industry services."

Jun 21, 2017
Owner, Administration
Anonymous
  • Other industries
  • Valrico, Florida
  • 11-50 Employees
  • Survey Response

After Hours and Bilingual Services for Manufacturing

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"The service has met our expectations and has been there when customers needed help."

Jun 21, 2017
Executive, IT
Anonymous
  • Manufacturing
  • Memphis, Tennessee
  • 501-1,000 Employees
  • Survey Response

Decent Service for the Price

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It has performed well, the only time it fails to meet my expectation is when it’s hard to handle everything."

Jun 21, 2017
Executive, IT
Anonymous
  • Information technology
  • Fremont, California
  • 201-500 Employees
  • Survey Response

Showing 11-14 of 14 Reviews

Locations (1)

840 Greenbrier Circle Chesapeake, VA, United States 23320

41 - 49

Contact MAP Communications

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