AtDesk

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Burne and Royce Digital, a digital marketing and outsourced services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AtDesk247?

We needed daily reporting on our projects for a clear understanding and business growth. Our goal was to achieve sales targets on a monthly basis. For service-based businesses, we wanted to answer all the calls and emails within a specific time frame.

SOLUTION

What was the scope of their involvement?

AtDesk247 handles all our inbound and outbound calls from 8 a.m. to 9 p.m. to cover longer hours. Their work also includes looking after our email inboxes and marketing channel communications. The team answers customer queries, whether they are new business inquiries or existing customers' queries that need to be diverted to specific team members.

What is the team composition?

We work with 8 teammates from AtDesk247.

How did you come to work with AtDesk247?

We found AtDesk247 through a referral. We chose them because of their capacity to work on our projects, commitment, dedicated account managers, and punctuality.

What is the status of this engagement?

We started working together in October 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

AtDesk247 has helped us achieve a 30% sales uplift and handle 100% of inquiries within six months.

How did AtDesk247 perform from a project management standpoint?

AtDesk247 handles our project on time with regular updates and communication. We communicate via Skype, email, and WhatsApp.

What did you find most impressive about them?

We are impressed with their commitment and honesty.

Are there any areas they could improve?

Initially, the training was challenging. However, they picked up all the information within 3–4 weeks. They carefully processed our training documents and guides and followed our instructions on the project. They allocated enough time and resources to seek all the information and take notes.