Contactopia

BACKGROUND

Please describe your company and your position there.

Rubel IT Solution is a startup company of Digital Marketing and I'm the CEO of this company. We working on all IT solution for our client and As a startup company we are looking for a skilled company to generate Leads/Client for our company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Contactopia, and what were your goals??

As a startup company "Rubel IT Solution" was looking for a skilled marketing company to generate Leads through cold call and finally manage client for our business. And we want at least 5 clients per month.

SOLUTION

How did you select this vendor and what were the deciding factors?

For the great experience and 100% quality work my colleagues recommended to "Contactopia".

Describe the project in detail and walk through their service package, including any calling tools used.

As a startup company "Rubel IT Solution" was looking for a skilled marketing company to generate Leads through cold call and finally manage client for our business. And we want at least 5 clients per month. We were delivered list of the prospects with phone number and they were used these number to call each prospect and generate leads/client. They Were used VOIP/Skype (Premium) for calling. And they were give weekly updates to us about the work.

Who did you work with and what was the feedback process like?

Shaikh was work with us for this "Lead Generation" Service. And he done such a great job. And we can reach out target before the deadline. And He also gives us some bonus task. Really great.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

In this contract we expect 10 clients and generate $15k. And "Contactopia" done a great job and we can generate $25k. And we are very happy. And Once again thank you "Contactopia".

Describe their project management style, including communication tools and timeliness.

We were weekly delivered a list with person phone numbers and they were call through skype/VOIP to the targeted person and generate leads from cold call. And they were provide us weekly updates to every Friday.

What did you find most impressive or unique about this company?

The Fast job done with accurate expectation. And communication system is the key of this company.

Are there any areas for improvement or something they could have done differently?

Overall, I'm very happy to work with "Contactopia".

BACKGROUND

Please describe your company and your position there.

This section is about the quality and usefulness of the review content. To be honest, I just want to highlight my experience with this top-ranked UAE company. So far so good and very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature. With all those AI services, you know that I am talking about an essential issue. On the other hand there is a fantastic option for VOIP phones.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Contactopia, and what were your goals?

Didgital IT Startup operating in the IOT

SOLUTION

How did you select this vendor and what were the deciding factors?

time + quality and best recommendations from colleagues.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have a small office without a live receptionist yet we need to have different call routing for each person. I was able to configure the options for any variable like holidays, vacations, etc.

How many people from the vendor's team worked with you, and what were their positions?

1 person. Janna was my technical support representative and she was excellent. She had a great attitude.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Describe their project management style, including communication tools and timeliness.

They've met the UAE standards of business operation. That can tell a lot to local or expat operating in Sharjah.

What did you find most impressive or unique about this company?

I like the fact that this software integrates into both MacOs and Windows pretty smoothly.

Are there any areas for improvement or something they could have done differently?

My overall experience has been extremely positive.

BACKGROUND

Please describe your company and your position there.

Our company is Software Defined Networking and focuses on helping on managing software. My roles is Lead Data Specialist

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Contactopia, and what were your goals??

We've hired this company to help with our data . We have collected a large list of prospect contacts and we want them to call and try to closed a job proposal

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched customer support and shortlisted a few companies to handle the job . After going through a trial period we chose this vendor based on their affordable price and quality work.

Describe the project in detail and walk through their service package, including any calling tools used.

They provide call outreach with the prospect data that I have collected and come up a with a script.

Who did you work with and what was the feedback process like?

They provided a few customer representative to handle the project and we were glad that project end in good terms.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We've gotten a lot of clients coming when they started the call.

Describe their project management style, including communication tools and timeliness.

Outside of daily emails, we meet through zoom call. If we want some changes with the approach they will do.

What did you find most impressive or unique about this company?

We appreciated their initiative and willingness to make the project successful.

Are there any areas for improvement or something they could have done differently?

Definitely not they have been on the industry for a long time.

BACKGROUND

Please describe your company and your position there.

I am the customer service manager for a UK based logistics company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Contactopia, and what were your goals??

We required Contacopia to supply us with call centre options for late evening and weekend hours, so we could essentially be “open” for our customers later and longer.

SOLUTION

How did you select this vendor and what were the deciding factors?

After considering many options, contacopia offered the better rates for their services in comparison to similar companies. The customer service I received before making any commitments was top quality and always helpful.

Describe the project in detail and walk through their service package, including any calling tools used.

Some of the project is confidential or private and cannot be shared online with any unauthorised individuals or companies. The hours required were covered, the call handlers are always polite, efficient and helpful. The required information was discussed in detail and contact details are provided should there be any need to discuss issues with them. All calls are recorded and available as needed. Call statistics are also available.

Who did you work with and what was the feedback process like?

We work with many people from Contactopia, I believe we have a team of 8 - 10 people including our named account manager. The feedback process was simple to use, yet asked enough detail to ensure a perfect service can be provided.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Customer feedback has been positive and I can happily say that there have been no problems or issues whilst using Contactopia.

Describe their project management style, including communication tools and timeliness.

For communication, we mostly used emails and video call tools. Responses have always been received in a timely manner giving the time differences. Feedback given to the account manager was always acknowledged and anything that needed to be adapted was done so quickly and without issue.

What did you find most impressive or unique about this company?

The team's level of professionalism is the most impressive. Attention is paid to every detail to ensure everything is correct and no detail was too small. Whoever I spoke to via emails and video calls, they were always polite, professional yet friendly and took their job role seriously.

Are there any areas for improvement or something they could have done differently?

Nothing at all. Brilliant company and brilliant people.