hammerjack

BACKGROUND

Please describe your company and position.

I am a manager at TalentVine

Describe what your company does in a single sentence.

TalentVine connects employers with specialist recruiters to help them hire top quality talent.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire hammerjack to accomplish?

• Provide us with a skilled offshore Executive Assistant

SOLUTION

How did you find hammerjack?

• Online Search
• Referral

Why did you select hammerjack over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to hire an Executive Assistant in a short timeframe and hammerjack was able to provide an exceptionally good candidate for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hired a great candidate within a short period of time, at a very agreeable cost.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very responsive and attentive during the entire process. Candidates were delivered on time and were all very relevant.

What was your primary form of communication with hammerjack?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of candidates provided was very surprising, especially considering the low costs associated.

Are there any areas for improvement or something hammerjack could have done differently?

None at all.

BACKGROUND

Please describe your company and your position there.

I am the Director of an Australian Digital Marketing and Consulting Agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire hammerjack?

Our coming is experiencing rapid growth and was needing additional resources to help assist with the new opportunities. We hired hammerjack to assist with some key administrative tasks.

SOLUTION

How did you select hammerjack and what were the deciding factors?

We considered multiple BPO agencies but hammerjack stood out to us.

Describe the project in detail and walk through their service package.

The Virtual Assistant is focused on administrative tasks related to client campaign management. Managing folders, updating project status, organising client reports.

How many resources from the hammerjack team worked with you, and what were their positions?

We have one Virtual Assistant. The shared service option allowed us to increase hours as the workload increased.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Client satisfaction maintained.

How effective was the workflow between your team and theirs?

Very - the Virtual Assistant used our systems in conjunction with those hammerjack require them to use.

What did you find most impressive or unique about this company?

Service and competency of staff! They have a reputation for the high quality of staff and service.

Are there any areas for improvement or something they could have done differently?

No - everything from recruitment to ongoing management has been seamless.