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"Telelink is incredibly personable."
Telelink is the long-standing call center partner for a moose incident reporting organization. The team fields and reports calls from members of the public related to moose sightings or vehicle collisions.
"Telelink is incredibly personable."
Aug 12, 2020
A professional team, Telelink is always available and professional. Their work is instrumental in the mitigation and awareness of moose-related incidents, and have helped Canadian authorities with brush-clearing plans. Customers can expect a dedicated and knowledgeable partner.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the chair of Save Our People Action Committee (SOPAC). In Newfoundland, we have 700–800 moose-vehicle collisions every year. We started our nonprofit to help raise awareness and mitigate moose accidents.
What challenge were you trying to address with Telelink?
Telelink is the call center organization we partner with.
What was the scope of their involvement?
Telelink monitors our toll free number, where the public can call in free of charge to announce any sightings or moose-vehicle collisions. Telelink will ask for details like location, nearby road signs, and more. When the call is completed, they’ll immediately send the radio stations to all the radio stations, media, and authority to alert them.
Every morning, I get a printout from Telelink with stats from the day before, which I can then track and report to the government.
What is the team composition?
I’ve worked with a couple of people over the years, including a contact from the finance department.
How did you come to work with Telelink?
A friend of ours recommended them. We went in and met with the owners and decided to partner with. They were the first ones we went to and the ones we’ve stuck with.
How much have you invested with them?
We’ve spent a little over $10,000.
What is the status of this engagement?
We’ve been working with them since June 2015.
What evidence can you share that demonstrates the impact of the engagement?
I’ve called in to the number a few times myself, and the person who answers the phone is always very welcoming, pleasant, and knowledgeable. I can’t say anything bad about them. They’ve adjusted their questions as we’ve requested, so we can get more details and accurate reporting.
As a result, we’re able to determine exactly where moose sightings and accidents occur, and the government can then adjust their brush cutting plans and other services.
How did Telelink perform from a project management standpoint?
I’ve never had a problem, no matter who I talk to.
What did you find most impressive about them?
Telelink is incredibly personable. They’re responsive and easy to work with. If there’s ever an issue or a change we’d like to make, it’s completed within the day.
Are there any areas they could improve?
Not that I can say. Even when holidays come, they’re accommodating to us.