Top BPO Companies in the United States
The United States is home to one of the world's most developed business process outsourcing markets, with providers specializing in everything from call center operations and customer service to payroll, claims processing, and data entry. Companies of every size rely on U.S.-based BPO firms to reduce operating costs, handle peak-volume work, and bring specialized expertise without expanding internal headcount.
Clutch connects you with vetted U.S. outsourcing companies through verified client reviews, service breakdowns, and real pricing data — so you can compare providers that fit your scope and budget. Use the filters below to narrow by service area, industry, and project size. Explore by subcategory or location: back office outsourcing companies in the U.S. and BPO providers in New York.
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Featured
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$50,000+Undisclosed1,000 - 9,999Serves United StatesServices provided
See all 6 projectsROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$100,000+Undisclosed10,000+Serves United StatesServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
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UndisclosedUndisclosed50 - 249Butler, NJ
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See all 17 projectsAnserve Inc. is a call center service provider specializing in on-call and after-hours support, catering to diverse industries such as healthcare and home services. With a 100% positive feedback rate, clients commend Anserve Inc. for their professionalism, responsiveness, and ability to effectively manage call center operations, ensuring seamless communication and cost-effective solutions. Their exceptional project management and customer service are consistently highlighted across reviews.
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$1,000+< $25 / hr1,000 - 9,999Atlanta, GA
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See all 19 projectsGlobal Payments is a versatile company specializing in payment processing and back office services. Reviews indicate that 100% of clients appreciate their ability to save time and money, with savings ranging from $1,500 to $50,000 monthly. Strengths include experience and versatility, though 37.5% note pricing improvements are needed. Overall, Global Payments is commended for their efficiency and quality service.
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$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
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See all 85 projectsCleverly is a lead generation company specializing in LinkedIn and cold email outreach to drive growth and secure leads for various businesses. Reviews highlight mixed experiences, with approximately 50% of clients mentioning positive outcomes such as increased leads and effective strategies, while the remaining feedback expresses dissatisfaction with performance and communication, citing unmet promises and ineffective lead generation.
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UndisclosedUndisclosed50 - 249Phoenix, AZ
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See all 9 projectsReceptionHQ is a company specializing in providing answering services and customer support solutions. Reviews indicate a high level of satisfaction, with strengths noted in their user-friendly services and efficient call handling. Approximately 100% of reviewers commend their ability to save businesses significant time and money, demonstrating their value in enhancing customer service operations.
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$1,000+$50 - $99 / hr50 - 249Farmington, CT
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See all 22 projectsStrategic Sales & Marketing is a B2B lead generation and telemarketing company renowned for its expertise in outbound sales and appointment setting. With a track record of exceeding agreed-upon metrics by multiples of two or three, they have garnered overwhelmingly positive feedback from clients. Over 90% of reviewers highlight their professionalism and the quality of leads generated, emphasizing their strong data mining capabilities and customized approach to sales solutions.
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UndisclosedUndisclosed10 - 49Chesapeake, VA
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See all 14 projectsMAP Communications is a call-answering service provider. Their reviews show a mixed reception, with one client expressing dissatisfaction due to inadequate customer support and billing issues, while another client highlights their efficient call management and communication skills, resulting in improved revenue and efficiency. Approximately 50% of the feedback is positive, with customer service and response time being frequently mentioned strengths.
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$1,000+Undisclosed50 - 249San Francisco, CA
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See all 14 projectsStart Up And Fly Inc. is a lead generation and sales outsourcing company renowned for its strategic and tailored approaches to client needs. The company receives overwhelmingly positive feedback, with 100% of reviews highlighting their effective project management, proactive communication, and ability to meet objectives efficiently. Their focus on understanding client goals and delivering high-quality leads is a recurring theme across all reviews, emphasizing their reliability and professionalism.
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$1,000+< $25 / hr10 - 49Chicago, IL
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See all 7 projectsTab Service Company is a specialized firm that provides comprehensive tax and document management services, including tax form creation, filing, and mailing, as well as custom printing and distribution services. The overall feedback across the reviews is overwhelmingly positive, highlighting their responsiveness, proactive communication, and ability to meet deadlines. Approximately 83% of reviewers emphasize their exceptional customer service and project management skills, while only a few suggest improvements in technology robustness and workflow for specific services.
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$5,000+$25 - $49 / hr50 - 249Evanston, IL
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See all 11 projectsAcquirent is a lead generation and sales outsourcing company specializing in telemarketing, email campaigns, and strategic outreach. The feedback from their clients is overwhelmingly positive, with 100% of the reviewers praising their communication and project management skills. Many clients highlight their flexibility, sales expertise, and ability to boost connectivity with leads, while a few suggest improvements in data measurement and conversion rates. Acquirent's commitment to client success is a recurring theme across reviews.
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$1,000+< $25 / hr1,000 - 9,999Lewisville, TX
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See all 4 projectsInvensis Inc is a company that specializes in inbound and back-office services, including data entry, image processing, and compliance support. They receive overwhelmingly positive feedback, with 100% of reviews highlighting their efficiency, exceptional customer service, and cost-effectiveness. Clients experience substantial time savings and improved operational efficiencies, with 37% efficiency gains reported by some reviewers.
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$5,000+Undisclosed50 - 249Salt Lake City, UT
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See all 4 projectsLaunch Leads is a company specializing in appointment-setting and lead generation services. Across their reviews, 100% of clients highlight their professional and adaptive approach, with significant outcomes like a $1 million pipeline and an 18-20% lead-to-demo conversion rate. The use of both technology and personal outreach is frequently praised, contributing to their successful integration into clients' workflows.
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$10,000+$25 - $49 / hr50 - 249Parkland, FL
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See all 3 projectsHazen Technologies Inc. is a versatile software development company that provides comprehensive solutions such as custom geolocation platforms and mobile applications. Reviews indicate a 100% satisfaction rate, highlighting their strong project management, technical expertise, and alignment with client values. Approximately 50% of reviewers emphasize their ability to deliver on time and within budget, reflecting their professionalism and customer-centric approach.
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$1,000+$25 - $49 / hr10 - 49Spokane, WA
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See all 2 projectsLeads at Scale is a business development company specializing in outreach and cold calling services to generate high-quality leads and set appointments for its clients. Reviews highlight their exceptional appointment-setting rates, with one client noting they doubled the performance of other vendors. Approximately 100% of the reviews emphasize their personalized service and effective communication, although some suggest improvements in staffing consistency.
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UndisclosedUndisclosed250 - 999Indianapolis, IN
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See all 15 projectsCloud Accountant Staffing is a recruitment firm specializing in providing accounting and bookkeeping professionals to various businesses. Across reviews, clients commend their responsiveness, timely delivery, and strong cultural alignment, with 100% expressing satisfaction and no significant areas for improvement noted. Approximately 90% of reviewers highlight their exceptional customer service and effective communication.
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$1,000+< $25 / hr1,000 - 9,999Sandy, UT
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See all 4 projectsNICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.
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UndisclosedUndisclosed1,000 - 9,999Austin, TX
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See all 1 projectsPersoniv is a professional outsourcing company specializing in providing creative and design services, such as billboard design, for businesses. Reviews highlight Personiv's strong project management skills and ability to handle large workloads efficiently, with a 100% positive feedback rate. Clients appreciate their dependable service, professionalism, and the quality that mirrors stateside teams, leading to long-term engagements.
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Undisclosed< $25 / hr2 - 9Santa Fe, NM
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See all 32 projectsiWorker is a versatile outsourcing company offering virtual assistant services, web development, social media management, and administrative support. With overwhelmingly positive feedback from clients, approximately 95% of reviewers commend their professionalism, communication, and the skill level of their employees. Clients appreciate their timely delivery and the proactive, high-quality solutions provided, while also highlighting the company's affordability and strong alignment with business values.
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UndisclosedUndisclosed50 - 249Marina del Rey, CA
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See all 5 projectsXync Inc. is a marketing agency specializing in lead generation, social media marketing, and client engagement strategies. With a strong emphasis on value for cost, the company boasts a 100% positive feedback rate, highlighting their responsive project management, personalized service, and proactive team engagement. However, some clients note a need for improved consistency in lead follow-up.
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$1,000+< $25 / hr10 - 49Tucson, AZ
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See all 8 projectsContact One is an inbound service provider specializing in call answering, customer service, and appointment booking. The company is highly rated for its efficiency and professionalism, with approximately 80% of reviews praising its prompt and reliable customer service. While some clients suggest staffing improvements, the majority highlight significant cost savings, with up to 40% saved monthly.
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$10,000+< $25 / hr250 - 999Valley View, OH
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See all 1 projectsProcess-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.
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$25,000+< $25 / hr50 - 249Lehi, UT
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See all 1 projectsBoomsourcing is a lead generation company that excels in improving client leads and sales. Reviews highlight a 120% improvement in lead generation and an 85% increase in sales, with 100% of reviewers noting effective communication and engagement. Positive feedback underscores their strong alignment with client values and goals.
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UndisclosedUndisclosed10 - 49Portland, OR
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See all 8 projectsPhysicians Answering Service is a call management company specializing in after-hours phone services for medical practices and clinics. Reviews indicate strong client satisfaction, with notable strengths in flexibility, responsiveness, and consistency, with around 90% positive feedback. Clients appreciate their proactive communication and personalized service, although some suggest minor improvements in message clarity and crisis situation handling.
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UndisclosedUndisclosed50 - 249San Antonio, TX
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See all 1 projectsTAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.
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Undisclosed< $25 / hr50 - 249Salt Lake City, UT
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See all 20 projectsDavinci Virtual Office Solutions is a provider of virtual office and receptionist services, offering solutions such as phone answering, mail forwarding, and business address services. Based on their reviews, approximately 88% of the feedback is positive, highlighting their excellent customer service, impressive responsiveness, and the value of their services. However, about 12% of reviews report dissatisfaction, particularly related to communication and mail forwarding issues. Most clients appreciate their ability to efficiently support diverse business needs without requiring physical office space.
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UndisclosedUndisclosed10 - 49Lake Hallie, WI
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See all 10 projectsGold Cross Answering Service is a telecommunications company providing 24/7 answering and dispatching services. Their clients appreciate their reliable and professional service, with over 90% of feedback highlighting effective communication and consistency. Reviewers often praise Gold Cross for their adaptability, prompt problem resolution, and ability to integrate seamlessly with client operations. Clients report significant improvements in customer service and operational efficiency.
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$1,000+< $25 / hr10 - 49Denver, CO
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See all 1 projectsVonBridge Solutions is a virtual assistance and contact center service provider, specializing in administrative and operational support. With 100% positive feedback, clients commend their reliability, swift understanding of business needs, and effective communication. The company excels in managing tasks efficiently, ensuring smooth daily operations, and adapting to clients' needs.
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$5,000+$25 - $49 / hr10 - 49Phoenix, AZ
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See all 3 projectsB2B Only is a B2B telemarketing firm specializing in lead generation, appointment setting, and outreach for various industries, including financial services and logistics. Reviews consistently praise their professionalism, communication, and ability to surpass expectations, with 100% of reviewers expressing satisfaction. Their team is noted for its impactful project management and adaptability, achieving high success rates in lead conversion and client satisfaction.
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$1,000+< $25 / hr10 - 49Phoenix, AZ
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See all 3 projectsRemote Ops Solutions is a company specializing in virtual assistant services, particularly for social media outreach, email management, and administrative tasks. With a 100% positive feedback rate, clients highlight their strong project management, responsiveness, and excellent value for cost. Many reviewers appreciate their expertise in sourcing talent and willingness to collaborate closely with clients.
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$25,000+$50 - $99 / hr250 - 999Plymouth, MI
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See all 2 projectsLegalEase Solutions is a legal support and technology-enabled services provider specializing in legal research, contract analysis, and document preparation. Reviewers commend their professionalism, precision, and 95%+ on-time delivery rate, highlighting their ability to manage 50+ research requests efficiently. Approximately 75% workload reduction was noted, with 100% of reviewers mentioning their responsiveness and adaptability to changing priorities.
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$1,000+< $25 / hr250 - 999Bradenton, FL
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See all 4 projectsPerfect Data Entry is a company specializing in back office services, helping businesses save time and reduce in-house work through efficient data entry and form processing. Overall, 100% of the feedback is positive, highlighting their ability to save clients significant amounts of time and money, improve organization, and enhance operational efficiency.
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$1,000+$25 - $49 / hr2 - 9Franklin, TN
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See all 9 projectsOutboundView is a lead generation and sales enablement company specializing in executing outbound sales strategies, including cold calling, email marketing, and multi-touch campaigns. Across reviews, clients consistently praise OutboundView for their effective project management and responsiveness, with 100% expressing satisfaction with their results. Notably, 83% of reviewers highlight the company's expertise in reaching hard-to-access markets and their ability to tailor strategies to specific business needs.
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$1,000+< $25 / hr10 - 49New York, NY
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See all 16 projectsRemoteReps247 is a lead generation company, as reflected in their reviews. The feedback is largely negative, with approximately 70% of reviews criticizing their lack of delivery, accountability, and transparency. However, 30% of reviews report successful lead generation and commend the company for responsiveness and effective project management, highlighting a disparity in client experiences.
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UndisclosedUndisclosed10 - 49Columbus, GA
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See all 6 projectsVoice Link of Columbus, Inc. is a call center service provider specializing in handling after-hours calls and providing remote call center services for healthcare companies. Reviews indicate a high level of satisfaction, with 100% of feedback being positive about their customer service, advanced technology platform, and responsiveness to changes. Clients highlight their accuracy and competitive pricing as notable strengths.
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$5,000+$25 - $49 / hr50 - 249Fullerton, PA
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See all 1 projectsPatient Connect is a customer support company specializing in call center services for healthcare sectors, including EHR scheduling. The company consistently receives positive feedback for its fast and professional support, with 100% of reviewers expressing satisfaction. Clients appreciate the efficient communication and alignment with company values, resulting in nearly zero missed calls and improved revenues.
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UndisclosedUndisclosed10 - 49Oakland, CA
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See all 5 projectsNuma, a communications solutions provider, offers services that enhance customer interaction through features like text messaging from business landlines and automated voicemail responses. Across various reviews, clients commend Numa for exceptional customer service and efficiency, with 100% of reviews highlighting their responsiveness and ease of integration. The solutions effectively address missed communications, leading to improved customer satisfaction and operational efficiency.
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$1,000+< $25 / hr10 - 49Sycamore, IL
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See all 2 projectsRozlin Financial Group, Inc. is a debt collection agency that specializes in collecting uncollectable accounts for various businesses. Across their reviews, clients commend their high collection success rate, efficient communication, and responsiveness. Approximately 100% of reviewers noted positive outcomes in collection efforts, with suggestions for improvement mainly focusing on the need for more accessible online reporting tools.
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$5,000+$100 - $149 / hr10 - 49Menlo Park, CA
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See all 3 projectsRising Tides is a marketing agency specializing in digital marketing solutions, including SEO, content creation, and social media management. The agency consistently receives positive feedback, with approximately 100% satisfaction regarding their timely delivery and responsiveness. Clients commend their personalized approach and industry-specific strategies, with over 80% appreciating their innovative marketing tactics and understanding of business needs.
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$5,000+$150 - $199 / hr2 - 9Fairfax Station, VA
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See all 5 projectsRed2Black Group is a consultancy specializing in sales process optimization and enablement, assisting companies across various industries with CRM integration, sales training, and management. The reviews reflect overwhelmingly positive feedback, with 100% of reviewers praising their expertise in sales and CRM processes, and 80% highlighting their effective project management and responsiveness. A few clients suggested minor improvements in proposal turnaround, but generally expressed high satisfaction with their collaborative approach and results-oriented methodology.
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$1,000+< $25 / hr1,000 - 9,999Denver, CO
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See all 142 projectsCIENCE Technologies is a lead generation company that offers services to assist businesses in acquiring potential clients. However, the overall feedback from their reviews on Clutch.co is predominantly negative, with nearly 90% of the reviews expressing dissatisfaction. Common issues highlighted include failure to deliver promised leads, poor project management, and unreliable technology. Some clients reported fabricated leads, leading to legal disputes, while others acknowledged responsiveness but cited insufficient results.
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$5,000+< $25 / hr10 - 49Miami, FL
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See all 3 projectsALPHA BPO Corp is a dedicated call center and customer support service provider, specializing in outsourced customer and IT support. With a remarkable 100% positive feedback from clients, they are praised for their industry expertise, efficient workflow, and collaborative approach, often exceeding expectations by offering insightful business improvement suggestions. Clients frequently mention their professional handling of calls and seamless integration as an extension of their own teams.
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$1,000+< $25 / hr10 - 49Austin, TX
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See all 2 projectsModumUp - Innovative B2B GTM Agency specializes in social selling and lead generation, focusing on LinkedIn engagement to enhance corporate presence and generate qualified leads for enterprise clients. The agency is praised for its impressive project management, timely delivery, and adaptability, with 100% positive feedback highlighting their ability to convert networking efforts into substantial business opportunities.
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$1,000+$25 - $49 / hr50 - 249New York, NY
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See all 1 projectsBoldly is a back-office service provider that offers stability and helps firms enhance customer service by handling approximately 30% of their workload. While clients appreciate their stability and hardworking nature, there is room for staff improvement. Overall, 100% of the feedback highlights stability as a key strength, though there are minor concerns about ease of collaboration.
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$5,000+$100 - $149 / hr10 - 49Oak Brook, IL
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See all 1 projectsMillennia Group, LLC is a technology solutions company specializing in creating and integrating systems for improved remote processing and seamless UI design, particularly aiding companies in sectors like construction. The feedback is predominantly positive, with clients highlighting the significant improvements in system efficiency and strong project management, although initial integration was noted as slow. Approximately 80% of the feedback emphasizes satisfaction with communication and responsiveness.
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$5,000+< $25 / hr1,000 - 9,999Franklin Township, NJ
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CareCloud, a Back Office Outsourcing company, was established in 1999. The large team specializes in Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Columbus, OH
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See all 1 projectsCaret is a strategic sales consultancy specializing in outbound sales and demand generation. They receive overwhelmingly positive feedback, with 100% of reviewers highlighting their integrity, commitment, and strategic vision. Clients report significant business growth, with measurable success exceeding fivefold, and commend Caret for their impeccable timeliness and effective communication.
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$1,000+< $25 / hr10 - 49Sayreville, NJ
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See all 2 projectsAMBSI Inc. is a specialized revenue management company offering comprehensive solutions for navigating complex payor processes in the healthcare sector. Clients consistently praise their ability to streamline billing and invoicing, with 100% of reviews highlighting their effectiveness in reducing claims liability and identifying errors.
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$1,000+< $25 / hr50 - 249Diamond Bar, CA
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See all 4 projectsBillingParadise is a company specializing in back-office services, including medical billing and computing services. The overall feedback is highly positive, with clients praising their efficiency, cost-saving capabilities, and excellent client service. Over 75% of reviewers highlight their ability to save time and money, and most appreciate their quick turnaround time. Improvement suggestions are minimal, indicating a high level of client satisfaction.
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Undisclosed< $25 / hr10 - 49Birmingham, AL
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See all 4 projectsLambent Marketing is a comprehensive marketing consultancy specializing in branding, marketing strategy, and business process outsourcing. The reviews indicate a 100% positive feedback rate, with clients praising their expertise, seamless communication, and ability to deliver tailored solutions. Approximately 75% of reviewers highlight their impressive project management and adaptability in meeting business needs. Lambent Marketing is commended for providing a holistic service that consistently meets or exceeds client expectations.
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$1,000+< $25 / hr50 - 249Miami, FL
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See all 2 projectsGIC BPO LLC is a social media management company lauded for its excellent communication and timely delivery of services. With 100% positive feedback, clients appreciate the company's strong cultural fit, alignment of values, and cost-effectiveness. The firm effectively supports growth and time management objectives for its clients.
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$1,000+$100 - $149 / hr50 - 249Arlington, VA
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See all 7 projectsSalaria Sales Solutions is a business development sales support firm specializing in lead generation, appointment setting, and outbound sales engine management. The company has received overwhelmingly positive feedback from reviewers, with clients highlighting their professionalism, proactive communication, and ability to exceed expectations in generating qualified leads. Notably, 100% of reviewers emphasize their effective project management and adaptability, leading to significant improvements in sales pipelines and business growth.
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List of the Top 15 United States BPO Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.3/40.018.6/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
34.8/40.019.4/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
33.6/40.019.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32.4/40.019/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
Undisclosed< $25 / hr250 - 999West Hollywood, CA
Ability to deliver
30.8/40.017/20 Reviews9/10 Clients & Experience4.9/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
30.6/40.017/20 Reviews9.5/10 Clients & Experience4.1/10 Market PresenceService focus
100% Back Office Outsourcing -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
30.2/40.016.2/20 Reviews9.7/10 Clients & Experience4.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
30.2/40.016/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
30.1/40.016.6/20 Reviews9.4/10 Clients & Experience4.1/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30/40.016/20 Reviews9.6/10 Clients & Experience4.4/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
29.8/40.013.6/20 Reviews9.4/10 Clients & Experience6.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
29.8/40.016.8/20 Reviews10/10 Clients & Experience3/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
29.1/40.016/20 Reviews9.2/10 Clients & Experience3.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr1,000 - 9,999Duluth, GA
Ability to deliver
28.9/40.016.2/20 Reviews8.7/10 Clients & Experience4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
33.7/40.018.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
30.3/40.017.4/20 Reviews8.2/10 Clients & Experience4.7/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$5,000+Undisclosed50 - 249Laguna Beach, CA
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
28.2/40.014/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
36/40.020/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr10 - 49Norristown, PA
Ability to deliver
31.2/40.018.8/20 Reviews8.6/10 Clients & Experience3.9/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Sacramento, CA
Ability to deliver
27.6/40.020/20 Reviews3.3/10 Clients & Experience4.4/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
29.5/40.015.6/20 Reviews9.7/10 Clients & Experience4.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
27.3/40.016.2/20 Reviews6.4/10 Clients & Experience4.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
31.8/40.017.4/20 Reviews8.4/10 Clients & Experience5.9/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Newport Beach, CA
Ability to deliver
31.7/40.019.4/20 Reviews8.1/10 Clients & Experience4.2/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
26.8/40.014.6/20 Reviews6.9/10 Clients & Experience5.3/10 Market PresenceService focus
85% Back Office Outsourcing15% Other
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U.S. BPO FAQs
A U.S.-based BPO company manages specific business functions on behalf of another organization — handling work that's essential but outside a company's core focus. Common services include customer support and call center operations, back-office processing, data entry and document management, and healthcare claims processing. The scope can be narrow, like a single function, such as invoicing, or broad, like an entire department operating under your brand.
Working with a U.S.-based BPO firm offers practical advantages over offshore alternatives — the same time zone, the same language, and often the same regulatory environment. For healthcare and financial services companies, U.S.-based providers are more likely to hold relevant compliance certifications — HIPAA, SOC 2, PCI-DSS — already.
For customer-facing work, many businesses find that American consumers prefer domestic support. That said, U.S. BPO rates run higher than offshore options, so the trade-off is typically quality and compliance over pure cost savings. Many U.S.-based BPOs also blend onshore account management with offshore or nearshore delivery, so it's worth asking explicitly about the delivery model.
BPO pricing varies widely thanks to factors like service type, volume, and contract structure. According to Clutch pricing data, agent-based work (customer support, call center) typically runs $25 – $75 per hour. Meanwhile, dedicated-team and full back-office contracts range from $5,000 to well over $50,000 per month.
Services priced by transaction volume — data processing, payroll runs — will look different again. Ask for itemized breakdowns from any provider you're seriously evaluating; opaque or all-in pricing with no line items is a common red flag.
Start with the specific function you're outsourcing, not a generic "BPO" search — the right firm for call center work looks very different from the right firm for healthcare claims processing. It’s essential to carefully evaluate key factors like industry experience, compliance credentials relevant to your business, technology stack, and transition support.
Then, browse through Clutch to assess overall star ratings of reviews that describe how providers handled errors and communication under pressure. Maximize the directories and filters available to streamline your search for the ideal partner.
- SLA guarantees without explanation of how they're measured or enforced.
- Contracts that make it difficult to scale down or exit.
- Providers who can't describe their quality assurance process clearly.
- Pricing that seems unusually low for the stated scope.
It’s worth noting that cut-rate BPO often means high agent turnover and inconsistent output quality. Also ask whether the firm's "U.S.-based" footprint means all agents are onshore, or whether management is in the U.S. but delivery is offshore without disclosure.