What evidence can you share that demonstrates the impact of the engagement?
We are able to offload approximately 12% of our total workload to Personiv. They’re able to handle the workload very well, which helps us in a lot of ways. Having this partnership with Personiv allows us to get the work done efficiently without having to constantly be hiring graphic designers locally.
Their team pretty much mirrors the quality of the team that we have stateside, where you have some designers that are generally better than others. They’ve improved dramatically just over the last two years and have worked with us to reduce the amount we receive needing more work virtually to zero.
How did Personiv perform from a project management standpoint?
They are definitely good at project management. We’re able to tag the jobs that are going to require a little bit more skill, and then they figure out how to distribute tasks based on which designers are the most skilled, the most experienced, or the most efficient so they can get everything done for us by the end of the day.
We use Slack for weekly calls as well as more general communication, and they reach out to ask questions if they’re unsure about any instructions we give them. There have been a couple of times when we’ve sent them more jobs than usual, and they always let us know when it might take a little longer, but it’s rare that even that happens.
What did you find most impressive about them?
I’ve been to their facility in the Philippines three times and spoken with their HR and higher management on several occasions, and I’m always most impressed by the level of professionalism and care with which they treat their employees. That has really contributed to the stability of their team and the quality of their work. They are extremely dependable compared to many other providers.
Are there any areas they could improve?
No, they’re doing a great job. Every time we ask them to raise the bar, they surpass our expectations. As long as the amount of work we get continues to grow, we’re going to increase the amount of work that we rely on Personiv for.
Do you have any advice for potential customers?
I really encourage everyone working with them to do a site visit. Coordination can be pretty abstract when you’re dealing with people from the other side of the world, but going to their facility and seeing how well they run things can help you trust their judgment and professionalism a lot more.