What was the scope of the service provider's involvement?
They provide a easy to use payroll system that helps our company keep track of employee attendance and onsite payment solutions so our business can accept major credit cards to stay competitive in our industry.
Could you describe the service provider's pricing structure and how they billed you?
They bill us every month and the amount is different based on how many credit card transactions we have in that given timeframe.
How did you come to work with this service provider?
I used the Google search engine to look up payroll and credit card solutions. Then, I compared features and user reviews of some other companies and decided that Global Payments looked like a company that would be suited to our business. Then, I signed up for a representative from their company to contact us.
How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.
I think they offer great high quality service. Our company has had no problem with using their service, it is fast and easy to learn to use and was easy to set up with our existing software.
How much time and money does this service provider save you each month?
I would have to say that Global Payments saves our company about 13 hours and $1200 to $1400 a month by using them.