# Global Payments Global Payments Reviews (19), Pricing, Services & Verified Ratings - 4.3 out of 5 average review rating - 0 connections joined Global Payments's Network [Visit Website](https://www.globalpaymentsinc.com) [Get a Custom Proposal](https://clutch.co/profile/global-payments) **PAYMENT TECHNOLOGY SOLUTIONS** Global Payments Inc. is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 1,000 - 9,999 - 4 Locations: - Atlanta, GA (Headquarters) - Canada - Philippines - England - Founded in 1967 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 70% Back Office Outsourcing - 20% HR Outsourcing - 10% Accounting ### Focus Areas - Back Office Outsourcing: - 100% Payment Processing - General Accounting Focus: - 100% Payroll Processing ### Industries - 20% Consumer products & services - 20% Medical - 20% Hospitality & leisure - 20% Telecommunications - 20% Business services ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Global Payments offers competitive pricing structures, including monthly and long-term billing options. Clients report significant savings, ranging from $1,500 to $50,000 monthly, while some express a desire for more competitive rates. Overall, they provide good value for cost, with many citing quality service. **Most Common Project Size**: $200,000 to $999,999 based on 19 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: Less than $10,000 based on 10 reviews ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Global Payments Review Insights Overall Review Rating: 4.3 - Quality: 4.3 - Schedule: 4.2 - Cost: 4.0 - Willing to Refer: 4.2 ### Top Mentions - High-quality work (8 mentions) - Easy to work with (4 mentions) - Experienced (3 mentions) - Reasonable pricing (3 mentions) - Unique expertise (3 mentions) - Efficient (2 mentions) - Timely (2 mentions) - Communicative (1 mentions) - Hard working (1 mentions) - Honest (1 mentions) - Personable (1 mentions) - Trustworthy (1 mentions) - Understands their clients' needs (1 mentions) ### Review Highlights **Constructive Feedback on Pricing** Several clients mentioned that while the service is valuable, there is room for improvement in making the pricing structure more competitive. **Positive User Experience** Clients described Global Payments' systems as user-friendly and easy to integrate, contributing to a smoother operational workflow. **Reliable Partner** Clients consistently described Global Payments as a reliable partner, contributing positively to their business operations. **Experienced and Knowledgeable Team** Clients appreciated the experience and expertise of Global Payments’ team, which was frequently cited as a key strength. **Innovative Solutions** The company was recognized for offering innovative solutions that cater to the specific needs of various industries. **Areas for Improvement** Some reviews suggested areas for improvement such as response times, pricing, and communication systems to expand their reach. **Significant Cost Savings** Clients reported substantial monthly savings, often ranging from $1,500 to $50,000, thanks to Global Payments' services. **High Referral Rates** A significant number of clients found Global Payments through personal referrals, indicating strong word-of-mouth recommendations. **Enhanced Revenue and Productivity** Global Payments' services were credited with enhancing revenue streams and optimizing productivity for several clients. **Improved Efficiency** Many reviews highlighted a reduction in workload for internal staff, with some noting a 25%-50% decrease in tasks handled in-house. ### Global Payments Reviews #### Payment Processing for Financial Service Firm **The Project** - Project size: $200,000 to $999,999 - Project length: Oct. 2017 - Ongoing **Review Rating**: 3.5 - Quality: 4.0 - Schedule: 3.5 - Cost: 4.0 - Willing to Refer: 3.5 **The Reviewer** Administration Executive, Financial Service Firm - Industry: Financial services - Client size: 201-500 Employees - Review Type: Survey Response - Verified **The Review** — Dec 25, 2017 ""They are very experienced." " **OPPORTUNITY / CHALLENGE** Why does your company require back office services? Did you use to handle these needs in-house? We use them because the business is better with their services. What type of work can your internal staff avoid by using a back office service? 25%. What were your company’s goals for the partnership with this service provider? We wanted to improve benefits. **SOLUTION** What do they provide for you on a normal basis? They help with managing my business services. Could you describe their pricing structure and how they bill you? We have short-term billing. How did you find and select them? We found them through a personal referral. **RESULTS & FEEDBACK** How much time and money do you estimate that they save you each month? They save us $8000. What do you think are their strengths? They are very experienced. Where do you think they can improve? They can improve their offers.​​​​​​​ --- #### Payment Processing Services for Financial Services Company **The Project** - Project size: $200,000 to $999,999 - Project length: Oct. 2016 - Ongoing **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Finance Associate, Financial Services Company - Industry: Financial services - Client size: 201-500 Employees - Review Type: Survey Response - Verified **The Review** — Dec 25, 2017 ""They provide good quality." " **OPPORTUNITY / CHALLENGE** What type of work can your internal staff avoid by using a back office service? 30%. What were your company’s goals for the partnership with this service provider? Our goal was to reduce cost. **SOLUTION** What do they provide for you on a normal basis? They help with managing business plans. Could you describe their pricing structure and how they bill you? We have short-term billing. How did you find and select them? We heard of them by word of mouth. **RESULTS & FEEDBACK** How much time and money do you estimate that they save you each month? They save us $4000. ​​​​​​ What do you think are their strengths? They provide good quality. Where do you think they can improve? They can improve their price. --- #### Payment Processing for Financial Service Firm **The Project** - Project size: $1,000,000 to $9,999,999 - Project length: Nov. 2017 - Ongoing **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 3.5 - Willing to Refer: 3.5 **The Reviewer** Finance Manager, Financial Service Firm - Industry: Financial services - Client size: 201-500 Employees - Review Type: Survey Response - Verified **The Review** — Dec 25, 2017 ""Their strength is their experience." " **OPPORTUNITY / CHALLENGE** Why does your company require back office services? Did you use to handle these needs in-house? We needed these services for better work. What type of work can your internal staff avoid by using a back office service? 25%. What were your company’s goals for the partnership with this service provider? Our goal was to increase income.​​​​​​​ **SOLUTION** What do they provide for you on a normal basis? They manage part of our finances. Could you describe their pricing structure and how they bill you? They provide long-term billing. How did you find and select them? We heard of them through a personal referral.​​​​​​​ **RESULTS & FEEDBACK** How much time and money do you estimate that they save you each month? They save us $10,000 a year. Based on your experience, what takeaways can you share about working with them? They have a reasonable cost. What do you think are their strengths? Their strength is their experience.​​​​​​​ Where do you think they can improve? They can improve their response time.​​​​​​​ --- #### Payment Processing for Education Company **The Project** - Project size: $10,000,000 + - Project length: Jan. 2014 - Ongoing **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Senior Manager, Education Company - Industry: Education - Client size: 501-1,000 Employees - Review Type: Survey Response - Verified **The Review** — Dec 25, 2017 ""They are good." " **OPPORTUNITY / CHALLENGE** Why does your company require back office services? Did you use to handle these needs in-house? We used to handle these services in-house. What type of work can your internal staff avoid by using a back office service? They can avoid IT work. What were your company’s goals for the partnership with this service provider? Our goal was to improve service. **SOLUTION** What do they provide for you on a normal basis? They provide payment processing services. Could you describe their pricing structure and how they bill you? They bill us via check. How did you find and select them? We found them online.​​​​​​​ **RESULTS & FEEDBACK** Please assess their quality of work. They are good. --- #### Cybersecurity and Bill Collection for Real Estate Firm **The Project** - Project size: $10,000 to $49,999 - Project length: **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 3.5 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Senior Finance Manager, Real Estate Company - Industry: Real estate - Client size: 5,001-10,000 Employees - Review Type: Survey Response - Verified **The Review** — Nov 2, 2017 ""They have been instrumental in getting us paid."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you previously handle these needs in-house? We needed to focus on security. What type of work does your internal staff avoid by using a back office service? Our staff doesn't have to enter payments. What challenge were you trying to address with the service provider? Our goals were to save time and improve security. **SOLUTION** What was the scope of the service provider's involvement? They provide safety and security. Could you describe the service provider's pricing structure and how they billed you? They have true pricing or bucket pricing. How did you come to work with this service provider? They were a referral from another company. How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate? They have been instrumental in getting us paid. How much time, in hours, does this service provider save you each month? 30. How much money does this service provider save you each month? $50,000. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? They need to be a tad more competitive on pricing. What are the service provider's strengths? They are versatile. How can the service provider improve? They could lower their prices. How long has your company been working with this service provider? Ongoing. How much money do you spend annually with this service provider? $10,000 to $49,999. --- #### Management and Payment Processing for Business Services Firm **The Project** - Project size: $200,000 to $999,999 - Project length: July 2015 - Ongoing **Review Rating**: 4.0 - Quality: 3.5 - Schedule: 3.5 - Cost: 3.5 - Willing to Refer: 3.5 **The Reviewer** Vice President of Finance, Business Services Organization - Industry: Business services - Client size: 201-500 Employees - Review Type: Survey Response - Verified **The Review** — Nov 2, 2017 ""They know how to work."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you previously handle these needs in-house? We use this service because we need to save money and time. What type of work does your internal staff avoid by using a back office service? GlobalPayments handles the payment process. What challenge were you trying to address with the service provider? Our goal was to reduce costs. **SOLUTION** What was the scope of the service provider's involvement? They provide management and payment processing support. Could you describe the service provider's pricing structure and how they billed you? They bill monthly. How did you come to work with this service provider? We found them from a colleague recommendation. How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate? I assess them positively. How much time, in hours, does this service provider save you each month? 50. How much money does this service provider save you each month? $1,500. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? They are great with responsibility. What are the service provider's strengths? They know how to work. How can the service provider improve? They can improve their prices. How long has your company been working with this service provider? July 2015 - Ongoing How much money do you spend annually with this service provider? $200,000 to $999,999 --- #### Back Office Support for Business Services Organization **The Project** - Project size: $200,000 to $999,999 - Project length: Dec. 2015 - Ongoing **Review Rating**: 3.5 - Quality: 4.0 - Schedule: 3.5 - Cost: 3.5 - Willing to Refer: 3.5 **The Reviewer** Finance Director, Business Services Company - Industry: Business services - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Nov 2, 2017 ""Their work is good."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you previously handle these needs in-house? We need these services so we can work better. What type of work does your internal staff avoid by using a back office service? N/A. What challenge were you trying to address with the service provider? Our goal was to increase revenue. **SOLUTION** What was the scope of the service provider's involvement? They help us save money. Could you describe the service provider's pricing structure and how they billed you? They are average. How did you come to work with this service provider? We found them through an ad. How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate? Their work is good. How much time, in hours, does this service provider save you each month? 50. How much money does this service provider save you each month? $1,500. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? N/A What are the service provider's strengths? Their strength is how they work. How can the service provider improve? I don't know of any areas. How long has your company been working with this service provider? Dec. 2015 - Ongoing How much money do you spend annually with this service provider? $200,000 to $999,999 --- #### Payment Processing and Reporting Services for Education Firm **The Project** - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2010 - Ongoing **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Finance Manager, Education Organization - Industry: Education - Client size: 5,001-10,000 Employees - Review Type: Survey Response - Verified **The Review** — Nov 2, 2017 ""GlobalPayments has a solution for almost any industry."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you previously handle these needs in-house? We use TouchNet through Global Payment services. It has helped us with receiving payments from not only students but also a vast net of other customers from sales and service programs, which are offered throughout our campus. It provides us with a consistent method of receiving payments and reporting. Although challenging at times, it has been user-friendly. What type of work does your internal staff avoid by using a back office service? Almost 50% of our workload was reduced because we are now able to take automatic payments online. We have very few walk-in customers, if any. This has freed manpower so they can focus on other things and has completely taken off the need for extended office hours. What challenge were you trying to address with the service provider? It was so we could have an efficient and streamlined process of receiving tuition payments from students and others. **SOLUTION** What was the scope of the service provider's involvement? GlobalPayments provides us a secure way of receiving payments as well as reporting tools. Could you describe the service provider's pricing structure and how they billed you? We have a contract that we renew annually. How did you come to work with this service provider? They were recommended by our internal Information Services department. How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate? Results with TouchNet are immediate. Deposits and refunds are automatically processed. How much time, in hours, does this service provider save you each month? It has saved us a minimum of 10 hours a week, which were the extra hours we stayed open so we could service students. How much money does this service provider save you each month? It has saved us on human errors and reduced payroll. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? GlobalPayments has an array of services which could serve any industry. It is secure and has automated processes that were mundane for us. What are the service provider's strengths? Global Payments has a solution for almost any industry. How can the service provider improve? I can't think of any improvements GlobalPayments can work on. How long has your company been working with this service provider? 2010 - Ongoing. How much money do you spend annually with this service provider? $1,000,000 to $9,999,999. --- #### Billing and Data Entry Services for Healthcare Company **The Project** - Project size: $200,000 to $999,999 - Project length: May 2016 - Ongoing **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Business Development Manager, Healthcare Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Nov 2, 2017 ""GlobalPayments has been a huge asset to our company."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you previously handle these needs in-house? It is essential to how we do business and process payments. What type of work does your internal staff avoid by using a back office service? It saves our staff at least 40% of their workload. It has been a tremendous time saver and worth the investment. What challenge were you trying to address with the service provider? We use GlobalPayments to save time, expense, and administrative burden. **SOLUTION** What was the scope of the service provider's involvement? GlobalPayments provides us with all of our billing and data entry needs. Could you describe the service provider's pricing structure and how they billed you? We receive special pricing with our long term commitment. It saved the most money in the long run. How did you come to work with this service provider? I found GlobalPayments through an online search. After checking out the reviews, I knew choosing them would be a smart choice. How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate? The turnaround is quick and efficient and always exceeds the expectation. How much time, in hours, does this service provider save you each month? GlobalPayments saves our office at least 250 hours per month. How much money does this service provider save you each month? GlobalPayments saves us at least $5000 per month. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? GlobalPayments has been a huge asset to our company. Compared to other providers, they were able to save us more money and provide a better quality service. What are the service provider's strengths? The system is fluid and easy to use, the cost is reasonable, and the quality of service is outstanding. How can the service provider improve? I don't think there is anything that GlobalPayments needs to improve upon. How long has your company been working with this service provider? 05/2016 - Ongoing. How much money do you spend annually with this service provider? $200,000 to $999,999. --- #### Processing Services for Retail Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Jan. 2009 - Ongoing **Review Rating**: 3.5 - Quality: 3.0 - Schedule: 3.5 - Cost: 3.5 - Willing to Refer: 3.5 **The Reviewer** Business Development Associate, Retail Company - Industry: Retail - Client size: 5,001-10,000 Employees - Review Type: Survey Response - Verified **The Review** — Aug 23, 2017 ""They are easy to do business with, are competent, and have never given us any issues."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? We did not previously handle this work in-house. What types of work can your internal staff avoid by utilizing a back office service? I don’t believe my staff avoids any back office work. What challenge were you trying to address with the service provider? We needed to have faster processing. **SOLUTION** What was the scope of the service provider's involvement? They provide quick processing services. Could you describe the service provider's pricing structure and how they billed you? We have a long-term, yearly price we pay. How did you come to work with this service provider? I was referred to them by another company How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. We have never had any issues. They have always been on top of anything before issues could arise. How much time and money does this service provider save you each month? We save $5,000 on a monthly basis. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? They are easy to do business with, are competent, and have never given us any issues. What are the service provider's strengths? They are fast at processing. What areas can the service provider improve? I’m not sure. How long has your company been working with this service provider? We started working with them in January 2009, and continue to use their services. How much money do you spend annually with this service provider? It is between $5,000 to $9,999. --- #### Financial Services Company Payment Processing **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Jan. 2012 - Ongoing **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** IT President, Financial Services Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Aug 18, 2017 ""It provides the best service to accept payments globally."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? Because we have global clients. What types of work can your internal staff avoid by utilizing a back office service? They can help us get more money. What challenge were you trying to address with the service provider? To be able to accept many payments. **SOLUTION** What was the scope of the service provider's involvement? It provides the best service to accept payments globally. Could you describe the service provider's pricing structure and how they billed you? The pricing structure is great and a monthly fee. How did you come to work with this service provider? They were easy to find. How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. They have great service and are helpful. How much time and money does this service provider save you each month? It saves lots of time. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? It was great to see the services help so many people. What are the service provider's strengths? They have a nice game. What areas can the service provider improve? They can make it affordable. How long has your company been working with this service provider? We've worked together for about five years. How much money do you spend annually with this service provider? It's $50,000 to $199,999. --- #### Payment Processing Services for Therapy Practice **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Oct. 2014 - Ongoing **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 3.0 - Cost: 3.0 - Willing to Refer: 4.5 **The Reviewer** Customer Service Head, Therapy Practice - Industry: Other industries - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Aug 18, 2017 ""They have simplified our billing enormously!"" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? Business has grown. We want to concentrate our energy on our strengths and let the support experts concentrate on theirs. What types of work can your internal staff avoid by utilizing a back office service? About 30%. What challenge were you trying to address with the service provider? Outsourcing this function streamlined processing so that resources produced maximum results. **SOLUTION** What was the scope of the service provider's involvement? GlobalPayments takes care of the necessary medical billing tasks beautifully. Could you describe the service provider's pricing structure and how they billed you? GlobalPayments provides us with information-packed monthly statements. We can view metrics in any format we'd like. How did you come to work with this service provider? A friend at my former company recommended GlobalPayments and we are thankful! They have simplified our billing enormously! How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. GlobalPayments conducts service seamlessly; I've never had to worry. They're always ahead of time with superb communication and product! How much time and money does this service provider save you each month? GlobalPayments has saved us about 20% of our office overhead in the past 5 months. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? We are a small therapy practice and grew our clientele over the course of a couple of years. We had to take on staff to handle the billing that we had previously completed. We're definitely not administrative experts. Thankfully, we tried GlobalPayments on the recommendation of a friend. We've been overjoyed to find that we were able to focus on our business while the trusty little engine ran efficiently in the background. And we no longer need to devote as much full-time equivalent to this function. Plus we get paid on time. Great service! What are the service provider's strengths? GlobalPayments beats the competition with their personalized service. They understand your needs and deliver. What areas can the service provider improve? GlobalPayments could stand to charge a little less. How long has your company been working with this service provider? From October, 2014 to ongoing. How much money do you spend annually with this service provider? $10,000 to $49,999. --- #### Data Entry and Cleansing Services for Firm **The Project** - Services: Call Center Services - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2015 - Ongoing **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** IT Manager, Firm - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Survey Response - Verified **The Review** — Aug 16, 2017 ""They save us time and money."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? We want to better control our business. What types of work can your internal staff avoid by utilizing a back office service? We did the work in-house before. What challenge were you trying to address with the service provider? We want to improve our business systems. **SOLUTION** What was the scope of the service provider's involvement? We want to optimize productivity by bringing in different models. Could you describe the service provider's pricing structure and how they billed you? We wanted monthly billing and to be able to pay per system they gave us. How did you come to work with this service provider? We had personal references and also did Internet research. How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. They are very good. How much time and money does this service provider save you each month? They save us time and money. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? They only have pros, there are no cons. What are the service provider's strengths? The experience of the team and systems in place. What areas can the service provider improve? There is nothing. How long has your company been working with this service provider? It's been two years. How much money do you spend annually with this service provider? We spend in the millions per year. --- #### Manufacturing Payment Processing **The Project** - Services: Call Center Services - Project size: $1,000,000 to $9,999,999 - Project length: June 2015 - Ongoing **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Senior Administration Manager, Manufacturing Company - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Aug 16, 2017 ""They are easier to work with than other platforms."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? My company requires this service because of our high volume of sales. This justifies the use of this service What types of work can your internal staff avoid by utilizing a back office service? It reduces the management of collection. This makes the return faster and allows us to re-invest quickly enough to carry complete managerial control; resulting in process completion with fewer employees, creating cost reduction. What challenge were you trying to address with the service provider? Total control over the management of collection and also to create time reduction. **SOLUTION** What was the scope of the service provider's involvement? The GlobalPayment service allows my company to receive payments from companies in the United States, European Union, and japan very easily. Could you describe the service provider's pricing structure and how they billed you? The cost structure varies depending on how the account is; local cost is 1% usd, when it is directly from the customer with credit card it is 3%, and with electronic check it is 1% usd. When the payment is made to a bank account in a different currency it is up to 2% and when the bank account is in the same currency it is $1.50 eur1.50 gbp1.50. How did you come to work with this service provider? I selected it by recommendation of another company and with other information obtained on the web. How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. Evaluating the ability of GlobalPayments with the growth of our company over time, we have been able to create the network of equipment necessary to handle data quickly and efficiently. All these operations are the best way to enable further growth within our company. How much time and money does this service provider save you each month? It is around $50,000 per month. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? Our overall experience with GlobalPayments is that they are easier to work with than other platforms. They also have commissions with which you can do competitive business and the amount of installation in terms of networks and data is more economica,l therefore I do not hesitate to recommend it. What are the service provider's strengths? The strengths are their commission rate and the ease of use and installation. What areas can the service provider improve? A better system of communication or publicity to have their services reach more companies, thus their knowledge would become global. How long has your company been working with this service provider? We have been together since June 2015. How much money do you spend annually with this service provider? $1,000,000 to $9,999,999. --- #### Information Technology Company Payment Processing **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Jan. 2014 - Ongoing **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.5 - Cost: 3.5 - Willing to Refer: 4.0 **The Reviewer** Finance Manager, Information Technology Company - Industry: Information technology - Client size: 201-500 Employees - Review Type: Survey Response - Verified **The Review** — Aug 14, 2017 ""Their quality is consistently great for us, there is no real turnaround, more of a consistent flow of work."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? My company requires back office services because they make us more efficient and allow our staff to focus on more pertinent tasks. I assume that we used to handle this in-house, but during my tenure here, we have always used these services. What types of work can your internal staff avoid by utilizing a back office service? Our internal staff can avoid tasks like depositing checks more frequently or processing payments. Mostly, this allows us to offer our customers more options of how to pay. What challenge were you trying to address with the service provider? Our goals were to improve customer services and allow our customers more options of how to pay. **SOLUTION** What was the scope of the service provider's involvement? They process a majority of our payments for us and provide us with an easy way to monitor our transactions. Could you describe the service provider's pricing structure and how they billed you? They charge us based on transactions made, taking a percentage of the payment. How did you come to work with this service provider? We did research and took professional recommendations. How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. Their quality is consistently great for us, there is no real turnaround, more of a consistent flow of work. How much time and money does this service provider save you each month? It is hard to estimate how much it saves us because they bring more payment options, which in turn allows us to get more customers. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? Working with GlobalPayments has been a positive experience for our company and there have been mostly pros rather than cons. They process our payments quickly, accurately, and provide us with a convenient way to manage our account. The cons would be that their rates are a little higher than competitors. What are the service provider's strengths? The strengths are their customer service and speed of processing payments. What areas can the service provider improve? I think that they could improve their rates and make them more flexible to the business that they are providing service to. How long has your company been working with this service provider? My company has been working with GlobalPayments for about 3 years now. How much money do you spend annually with this service provider? About $50,000 to $199,999. --- #### Payment Processing Services for Business **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: July 2015 - Ongoing **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Business - Industry: Other industries - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Aug 14, 2017 ""It is easy to use and works with a lot of different software."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? My company did handle the services in house, but then we started to get too many employees and it got too time consuming. So we switched from in-house to Global Payments. By doing so, it's easier to use and saves us time. What types of work can your internal staff avoid by utilizing a back office service? It integrates into our company software so we don't have to input the data ourselves, witch in turn saves us time we could use for other activities around the company. What challenge were you trying to address with the service provider? Our goal was to eliminate in house payroll and to accept credit cards from our business at an affordable price. **SOLUTION** What was the scope of the service provider's involvement? They provide a easy to use payroll system that helps our company keep track of employee attendance and onsite payment solutions so our business can accept major credit cards to stay competitive in our industry. Could you describe the service provider's pricing structure and how they billed you? They bill us every month and the amount is different based on how many credit card transactions we have in that given timeframe. How did you come to work with this service provider? I used the Google search engine to look up payroll and credit card solutions. Then, I compared features and user reviews of some other companies and decided that Global Payments looked like a company that would be suited to our business. Then, I signed up for a representative from their company to contact us. How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. I think they offer great high quality service. Our company has had no problem with using their service, it is fast and easy to learn to use and was easy to set up with our existing software. How much time and money does this service provider save you each month? I would have to say that Global Payments saves our company about 13 hours and $1200 to $1400 a month by using them. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? They offer high quality and easy to use solutions. I think they are almost the same as other companies that offer this type of services. What are the service provider's strengths? It is easy to use and works with a lot of different software. What areas can the service provider improve? I would like to see them improve the time it takes for a representative to contact businesses that are interested in their company. How long has your company been working with this service provider? It been a little over 2 years. How much money do you spend annually with this service provider? We spend $50,000 to $199,999. --- #### Payment Processing for Arts Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Feb. 2016 - Ongoing **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 3.5 - Willing to Refer: 5.0 **The Reviewer** Director, Arts Company - Industry: Arts, entertainment & music - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Aug 14, 2017 ""They have good communication."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? Because there are several tasks of logistics, payments, investment, and design, which are the responsibility of our back office. What types of work can your internal staff avoid by utilizing a back office service? Payments control, office maintenance, thinks like that were covered in the scope. What challenge were you trying to address with the service provider? Yes, we wanted to reduce our team's work. **SOLUTION** What was the scope of the service provider's involvement? We wanted more control over payments. Could you describe the service provider's pricing structure and how they billed you? I prefer not to say because we have a custom pricing structure. How did you come to work with this service provider? We found them online. How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. They are very good. How much time and money does this service provider save you each month? They save us thousands, I would venture to say between $12,000 and $15,000 per year. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? They have good communication. What are the service provider's strengths? They should be fast and offer good quality work. What areas can the service provider improve? They could maybe improve their payment structure. How long has your company been working with this service provider? We've been with them for about eighteen months. How much money do you spend annually with this service provider? We spend $5,000 to $9,999 per year. --- #### Gaming Company Payment Processing **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Aug. 2016 - Ongoing **Review Rating**: 4.5 - Quality: 3.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 3.5 **The Reviewer** Director, Gaming Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Survey Response - Verified **The Review** — Aug 12, 2017 ""Cut both my time and my money, helping me save around 50%."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? I feel more safe and less stressed when I have the office services and it helps everyone to become more efficient when working on their projects. What types of work can your internal staff avoid by utilizing a back office service? We can avoid people missing deadlines and backed-up unanswered emails being mixed with phishing emails. What challenge were you trying to address with the service provider? To expand our business worldwide, while also saving money. **SOLUTION** What was the scope of the service provider's involvement? It provides me with efficiency in organizing my payments and responding to customers and serving my employees. Could you describe the service provider's pricing structure and how they billed you? It's a packaged deal that deducts from your bank account monthly, although it can be altered and be paid all upfront. How did you come to work with this service provider? I found it from a friend. How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. I think they do a really good job. It makes me feel like they really care about my clients and I would definitely reccomend it to all my friends. How much time and money does this service provider save you each month? I think they cut both my time and my money, helping me save around 50%. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? The pros are they are exactly as they say they are; no scams or anything, what you see is what you get. There aren't any cons that I can think of. What are the service provider's strengths? I think their strength is their efficiency. What areas can the service provider improve? I think they are perfect already. How long has your company been working with this service provider? Exactly one year now. How much money do you spend annually with this service provider? It's $1,000 to $4,999. --- #### Payment Processing for Mid-sized Telecommunications Firm **The Project** - Services: Call Center Services - Project size: $200,000 to $999,999 - Project length: Jan. 2009 - Ongoing **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Mid-sized Telecommunications Firm - Industry: Telecommunications - Client size: 501-1,000 Employees - Review Type: Survey Response - Verified **The Review** — Aug 12, 2017 ""They can be trusted."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? I wanted to help my employees with their workload. What types of work can your internal staff avoid by utilizing a back office service? I want things to be easy for my customers who need to find ways to solve their issues. What challenge were you trying to address with the service provider? They are a highly rated firm with the best payment options out there. This service is very helpful to me and my employees. We are very proud to have them as our partner. **SOLUTION** What was the scope of the service provider's involvement? We need a ton of data quickly to compete with other firms in this digital world. Could you describe the service provider's pricing structure and how they billed you? They bill us month-to-month so it's easy to manage. How did you come to work with this service provider? I did online research to found them and made the right choice. How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. They are the best in the business at these types of services. How much time and money does this service provider save you each month? They have saved us thousands of dollars per month and generally been a great partner. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? My company was losing money until we brought in an outside partner. They saved my business and made us profitable again. What are the service provider's strengths? They are very honest and say what they mean. They can be trusted. What areas can the service provider improve? They should keep up the good work and just get better. How long has your company been working with this service provider? It has been eight years. How much money do you spend annually with this service provider? We spend $200,000 to $999,999 per year. --- ## Packages ## Locations (4) ### Atlanta, GA (Headquarters) - 3550 Lenox Road, Suite 3000, - Atlanta, GA 30326 - United States - 501 - 750 employees - Phone: +1.770.829.8000 ### Canada - Canada - 301 - 400 employees ### Philippines - Philippines - 301 - 400 employees ### England - England - 251 - 300 employees ## Contact Global Payments [Send a message](https://clutch.co/profile/global-payments) - [X](https://twitter.com/GlobalPayInc)