What evidence can you share that demonstrates the impact of the engagement?
With the help of CIENCE Technologies, we’ve met with several senior executives from Fortune 500 companies. In total, they secured about 30 meetings throughout the partnership, one of which resulted in a six-figure transaction. From that perspective, partnering with CIENCE Technologies paid for itself. We still have a number of opportunities that their team secured waiting in our pipeline.
How did CIENCE Technologies perform from a project management standpoint?
They were very responsive and cooperative. Their team would address my questions and concerns in a consistent and timely manner. Generally, we spoke on a weekly basis, and they would provide a report that detailed their performance, effectiveness, and next steps. These interactions were primarily via phone or email.
What did you find most impressive about them?
Looking at the benefits we received for our investment, the CEINCE Technologies team offered a competitive price. Because we’re a startup, financial factors played a significant role in our decision.
Are there any areas they could improve?
The language barrier was a minor inconvenience. They were fantastic in managing our email marketing efforts, but we couldn’t reach out with a follow-up call until one of our team members was available. I recommend that they staff a native English speaker to that they can expand their services to include phone calls.
Additionally, we continued to use our own prospect list service, and we found that those contacts were better than the ones CIENCE Technologies was providing. I’m not sure what sources they were using, but there is room for improvement.
Any advice for potential customers?
Clients should be proactive in weekly strategizing. I could’ve done a better job of giving them specific guidance.