What evidence can you share that demonstrates the impact of the engagement?
They’re amazing, especially the team that we work with. They communicate constantly with us and each other. They’re incredibly enthusiastic and passionate about what they do. I have to say that they’re probably one of the best teams I’ve had the fortune of working with. They’re great at what they do, produce lots of results, and are incredibly friendly people. You don’t often get people who not only enjoy their work but also enjoy getting results for you. The team is incredible, as is the quality of the results.
Working with them has allowed me to focus on other things; now, I just take the calls when they book them. Over the last six months, they’ve booked over 100 meetings for me. On average, I have 2–3 meetings per workday.
How did CIENCE Technologies perform from a project management standpoint?
They’re more organized than I am. They always send a reminder for all of my calls, both to myself and to the prospect, which I find incredibly useful. They provide me with notes, and then we meet weekly to discuss what they’ve done, such as how many calls they’ve done or emails they’ve sent. They’re really strong from a data perspective. I appreciate how organized they are at not only gathering the data but also providing it to me and giving me ways to look into it myself.
If anything ever happens, I just Slack them, and they get right on it. They reschedule calls and send emails to follow up – they do stuff proactively that I don’t even think about. Sometimes, I’ll wonder if I emailed someone or if they got back to me, and then I’ll see an email from that person saying that my contact at CIENCE already reached out to them, and that they have a budget for our deal now. They’re really on top of their stuff.
What did you find most impressive about them?
The sheer volume of calls I get is unbelievable. I’ve done outbound work myself – at my first corporate job, I was making 400 cold calls a day – and they have more results than I did when I was doing this kind of work. I really appreciate how much they give me in terms of results. They’re just so enthusiastic and energetic about getting more.
Are there any areas they could improve?
The only thing is that a lot of their people work overseas. They’re still available and have it covered, but I always feel bad about reaching out to them outside of their business hours. Having more coverage in a time zone closer to us would be great.
Any advice for potential customers?
I’d tell them to get started and do a pilot at the very least to see if it works for them. For my line of business, their services are great because we’re just trying to people get in the door and learn about what we do. Have CIENCE vet and research what messaging might work and see how it takes off. I’ve asked them if they set a record for how many meetings they scheduled for me, and they said they have a handful of clients who have had even more. It will definitely improve your business and save you time.