This review was updated on August 15th, 2019 by another team member of the client company. New content is below.
Introduce your business and what you do there.
I'm the director of business development for a healthcare software company.
What challenge were you trying to address with CIENCE Technologies?
We were looking for sales development reps (SDRs) to reach out to hospital systems and urgent care centers across the country on our behalf. We wanted to increase our selling potential and outreach outside of our internal resources.
What was the scope of their involvement?
CIENCE Technologies provided lead generation services to get our product into hospitals and other targeted customers. After doing research, their team found different hospital systems and their high-level executive offices. CIENCE Technologies then will call and email those offices and set up demo meetings for my team and I. In those demos, our side will then try to close the deal.
We trained each SDR on what our company does and what our products are. It’s a very similar training process to what our internal employees experience. Rose (Sales Representative, CIENCE Technologies), our main SDR, has been eager to learn about how we function — that way, she can answer any questions that potential clients pose to her. We provided call scripts at first, but eventually, CIENCE Technologies came up with their own, excellent lines that we edit.
Since we tend to have long sale cycles—it can take up to nine months to close a deal with a larger hospital system—we don’t set regular metrics. Our main goal for CIENCE Technologies is to get as many demos as possible.
What is the team composition?
I work with Vladimir (CSM Lead, CIENCE Technologies) who serves as our project manager. We also work with Rose and Jamie (Customer Success Manager, CIENCE Technologies).
How did you come to work with CIENCE Technologies?
My boss found out about them through one of his friends, who’s the CEO of another company.
How much have you invested with them?
We spent $13,000–$15,000 a month on their services.
What evidence can you share that demonstrates the impact of the engagement?
CIENCE Technologies knows what they're doing. We're really pleased with the types of hospital systems that they've been getting demos with. A lot of them are difficult to get in touch with; a connection takes time, and they must take multiple approaches to get in.
Since we started working together, we’ve done several types of campaigns, including re-engagement, to figure out the best way to get results. CIENCE Technologies has been flexible and patient with this approach. They're doing a great job all in all.
How did CIENCE Technologies perform from a project management standpoint?
Vlad is an excellent project manager. We work together to oversee the CIENCE Technologies team. He does a great job making sure they're on point and that the lead generation happens. I Rose has been quick to learn our process and what we do here. Overall, the whole team is wonderful to work with.
What did you find most impressive about them?
CIENCE Technologies is incredibly good at lead generation. They’ve set up meetings with larger hospital systems that we’ve struggled to get into. The team has excellent cadences in their email and can maintain our domain health at 100% even after hundreds of emails.
Are there any areas they could improve?
Their team could have done a little more training about our company in advance, but that’s not a major issue.
Any advice for potential customers?
CIENCE Technologies is a great company to work with. I would definitely refer a friend to their team and recommend them to anyone considering their services.