CIENCE Technologies

What evidence can you share that demonstrates the impact of the engagement?

By the time that we’re talking to a lead, we’re speaking to a person who makes these high-level decisions. CIENCE Technologies introduces us to the personnel we need to speak with to be successful. We’ve had several leads take advantage of our trial flight opportunities and eventually purchase memberships. CIENCE Technologies’ value has been phenomenal.

How did CIENCE Technologies perform from a project management standpoint?

Andrew and Vladimir work very well together. If they have a question, they don’t hesitate to ask. I couldn’t ask for better service.

What did you find most impressive about them?

They find the right customers and the right contacts at each company. The quality of leads they bring is above and beyond what I expected.

Are there any areas they could improve?

They initially made us a landing page that we didn’t feel genuinely encompassed who we are. This has since been addressed, and we otherwise have no complaints about their service.

Do you have any advice for potential customers?

They can only be successful if you’re willing to teach them about your business, so it’s essential to communicate with them.

What evidence can you share that demonstrates the impact of the engagement?

With the help of CIENCE Technologies, we’ve met with several senior executives from Fortune 500 companies. In total, they secured about 30 meetings throughout the partnership, one of which resulted in a six-figure transaction. From that perspective, partnering with CIENCE Technologies paid for itself. We still have a number of opportunities that their team secured waiting in our pipeline.

How did CIENCE Technologies perform from a project management standpoint?

They were very responsive and cooperative. Their team would address my questions and concerns in a consistent and timely manner. Generally, we spoke on a weekly basis, and they would provide a report that detailed their performance, effectiveness, and next steps. These interactions were primarily via phone or email.

What did you find most impressive about them?

Looking at the benefits we received for our investment, the CEINCE Technologies team offered a competitive price. Because we’re a startup, financial factors played a significant role in our decision.

Are there any areas they could improve?

The language barrier was a minor inconvenience. They were fantastic in managing our email marketing efforts, but we couldn’t reach out with a follow-up call until one of our team members was available. I recommend that they staff a native English speaker to that they can expand their services to include phone calls.

Additionally, we continued to use our own prospect list service, and we found that those contacts were better than the ones CIENCE Technologies was providing. I’m not sure what sources they were using, but there is room for improvement.

Any advice for potential customers?

Clients should be proactive in weekly strategizing. I could’ve done a better job of giving them specific guidance.

What evidence can you share that demonstrates the impact of the engagement?

Using quarter comparisons from 2017 to 2018, the number of meetings we take with clients per quarter has increased by at least 150%. Our high-water mark, comparing Q1 2018 to Q1 2017, is a 367% increase. At this point in 2018, we’ve already seen a 148% increase in meetings from all of 2017. In conjunction with these increases in meetings, we’ve seen similar growth in our sales.

How did CIENCE Technologies perform from a project management standpoint?

I interact with our project manager almost daily. He is responsive and has a great attitude. We communicate primarily through Slack and Google Drive, where we’ll share and comment on different documents. CIENCE Technologies takes feedback well and makes appropriate changes to implement that feedback.

What did you find most impressive about them?

Our business is improving, and I’m also saved a lot of stress because of their work.

Are there any areas they could improve?

We love our project manager, but it was unfortunate when he went on vacation. His stand-in was great, but we did not click as well with him.

Do you have any advice for potential customers?

The more you're involved in giving them instruction and feedback on a daily basis, the more successful you're going to be. I wouldn't let them run solo and expect everything to be smooth and successful. The client has to be actively involved.

What evidence can you share that demonstrates the impact of the engagement?

The database was great and generated 99 appointments. However, we weren’t able to convert any of those meetings. Although that result wasn’t CIENCE Technologies’ fault, the lack of conversions led us to end the engagement.

How did CIENCE Technologies perform from a project management standpoint?

I liked the people individually; the product was a great idea and they did a good job pivoting. However, the team’s level of acumen was not where I wanted it to be. I constantly coached them, which I didn’t mind, but I expected better content for the price I paid. For example, the emails needed to be more compelling. They weren’t emotive enough, which made them less effective. However, CIENCE Technologies did a decent job overall and I did approve the email text.

What did you find most impressive about them?

The team was adaptable and willing to make whatever changes we needed to succeed. Since they weren’t subject matter experts, CIENCE Technologies emphasized creation and collaboration. While that approach appealed to me, it could have been even better if I had more time to dedicate to the project.

Are there any areas they could improve?

I was under the impression that they had more of an integrated solution. I thought I would be able to see a dashboard seamlessly updating activity in real time. However, the workflow never lived up to that expectation. Perhaps I misunderstood, but again, I expected something less clunky for the amount of money I was paying.

Any advice for potential customers?

The team positioned the solution as something that was mostly built, but still required customization and input from the client. Clients without the time or bandwidth to invest in that approach won’t get good results.