What evidence can you share that demonstrates the impact of the engagement?
From March until now, they’ve generated 75 appointments for us, which is substantial for B2B work, especially considering that we’re working with multi-family housing developers.
How did CIENCE Technologies perform from a project management standpoint?
They're fantastic. We have a project manager who runs the team and leads our weekly calls. We also work with a data analyst who goes through our weekly reports, and different team members speak individually about what they’re working on.
Additionally, we’re able to change the presentation material on a weekly basis. If we want further insights or want to postpone a campaign, CIENCE Technologies has the insights and capabilities to give us that data so we can evaluate it for ourselves and compare it with what we’re doing on our side.
My only hesitation in hiring was that their team wasn’t US-based which could cause problems from communication, timezone, and tone perspectives. However, everyone on their team is polished and professional, so my hesitation was alleviated rather quickly.
What did you find most impressive about them?
They are the complete package. They take the time to understand our brand, define a customer, build a strategy around that, and execute the strategy. They then evaluate on a weekly basis, make changes as necessary. The team communicates our message well, and it feels like they’re a part of our company.
I don't have the desire or the urgency to bring on additional sales reps because CIENCE Technologies as a team, for a fraction of the cost, can actually do what probably double the team would have to do here.
They sound like us and feel like us. They don’t feel like an SDR agency; they feel like a part of our company.
Are there any areas they could improve?
No, I wouldn’t ask them to change anything. It’s a collaborative enough effort to where, if a company wanted to change something, they have the flexibility to that and CIENCE Technologies will execute the changes. I’ve not run into problems with CIENCE Technologies not being able to accommodate our needs.
Do you have any advice for potential customers?
Come prepared, don’t assume that CIENCE Technologies is just going to do everything you want, and know what you’re bringing to the table. We went into the engagement assuming that the team would do everything, but we had to tweak some things.
Be patient because you’re learning them, and they’re learning you. Don’t come thinking that it’s going to be an immediate success; you’re going to iterate a lot, and that’s not on CIENCE Technologies. You’re going to have to evolve over time, so believe in the process.
In addition, be comfortable deferring to them as a team that is an expert in outreach. I’ve changed how I do outreach based on the data CIENCE Technologies has on what works. Check your ego at the door because even if you have plenty of data, they’re going to have more, so you should listen to their recommendations.
CIENCE Technologies facilitated a positive client experience and ultimately proved successful in generating leads. They communicated well and kept the client informed throughout the organized and thorough process. The team adapted as necessary to drive optimal results.