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    Los Angeles, CA
    949.424.2906

Human-driven & Machine-powered Lead Gen Services

4.6
21 reviews

CIENCE offers human-driven and machine-powered solutions for lead generation.

The CIENCE Outbound process starts with highly-accurate, bespoke research on target audiences. It then continues through multi-channel outreach and engagement in order to maximize qualified appointments set.

Customers benefit from more targeted leads, predictable pipeline, and greater revenue. Our people-as-a-service (PaaS) model offers maximum results as cost-effectively as possible. 

 

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$1,000+
 
< $25 / hr
 
250 - 999
 Founded
2015
Show all +
Los Angeles, CA
headquarters
  • CIENCE Technologies Los Angeles, CA 90001
    United States
    949.424.2906
other locations
  • CIENCE Technologies
    Ukraine
  • CIENCE Technologies Metro Manila
    Philippines

Portfolio

Key clients: 

SAP

Microsoft

Okta

Bambora

iGenomx

Fivestars

Grow

Events.com

Qualia

Key Clients

CIENCE Technologies offers managed services for lead generation.

Our outbound campaigns succeed thanks to human-curated, highly-targeted sales research and expertly executed multi-channel outreach. 

Campaign Analytics

Direct Outbound Campaigns - Real-Time Analytics

*Activity Tracking

*Calls, Emails, Web

*Success Metrics

*Qualified Appointments Booked

Dedicated Landing Page

Closed Loop Marketing - Direct Outbound Campaign

*Client Landing Page Creation 

*Includes Live Chat, Meetings, Forms

*Branded Message, Benefits

*Professional Design and Development

*Call-to-Action

Turnkey outreach combines best of outbound approach with inbound methodologies.

Reviews

4.6
21 reviews
Sort by

Research & Lead Gen for Laundry & Sanitation Service

"I liked the people individually; the product was a great idea and they did a good job pivoting."

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4.5

Quality: 
3.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - Sept. 2018
Project summary: 

CIENCE Technologies built a database to increase lead generation. They also managed two outbound campaigns that focused on securing appointments with relevant prospects. 

The Reviewer
 
11-50 Employees
 
Atlanta Metro Area
SVP of Sales, Laundry & Sanitation Service
 
Verified
The Review
Feedback summary: 

The team was capable and created a functional database. However, no leads converted, which prompted the relationship to end. During the partnership, the workflow could have been streamlined and the content more effective. However, individual team members did a great job throughout the process.

BACKGROUND

Introduce your business and what you do there.

I’m the Senior VP of Sales for a company that has a patented UV technology that sanitizes water. I’m also head of worldwide marketing efforts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We hired them to build out our database and increase familiarity with a disparate group of people in the nursing home and senior living community. We decided it was cheaper to leverage CIENCE Technologies’ resources than hire a team in-house.

SOLUTION

What was the scope of their involvement?

They built a database along with two outbound campaigns to get us appointments. In addition, the databased served to ascertain contact information in an industry with high turnover.

What is the team composition?

I interacted with Daniel (CSM, CIENCE Technologies) about two or three times per week.

How did you come to work with CIENCE Technologies?

One of their salespersons was a friend of mine. I reached out when I saw on LinkedIn that she worked at CIENCE Technologies. She told me what they did and I decided that I needed those services for my business. I didn’t interview anybody else because I trusted her.

How much have you invested with them?

We spent $40,000.

What is the status of this engagement?

We worked with them from August 2017–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The database was great and generated 99 appointments. However, we weren’t able to convert any of those meetings. Although that result wasn’t CIENCE Technologies’ fault, the lack of conversions led us to end the engagement.

How did CIENCE Technologies perform from a project management standpoint?

I liked the people individually; the product was a great idea and they did a good job pivoting. However, the team’s level of acumen was not where I wanted it to be. I constantly coached them, which I didn’t mind, but I expected better content for the price I paid. For example, the emails needed to be more compelling. They weren’t emotive enough, which made them less effective. However, CIENCE Technologies did a decent job overall and I did approve the email text.

What did you find most impressive about them?

The team was adaptable and willing to make whatever changes we needed to succeed. Since they weren’t subject matter experts, CIENCE Technologies emphasized creation and collaboration. While that approach appealed to me, it could have been even better if I had more time to dedicate to the project.

Are there any areas they could improve?

I was under the impression that they had more of an integrated solution. I thought I would be able to see a dashboard seamlessly updating activity in real time. However, the workflow never lived up to that expectation. Perhaps I misunderstood, but again, I expected something less clunky for the amount of money I was paying.

Any advice for potential customers?

The team positioned the solution as something that was mostly built, but still required customization and input from the client. Clients without the time or bandwidth to invest in that approach won’t get good results.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Lead Gen & Research for Travel Company

“We’ve been inundated with responses, and I’ve seen enough results in the first three months to invest more in them.”

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3.5

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Apr. 2018 - Ongoing
Project summary: 

CIENCE Technologies works on lead generation, providing services like copywriting and web design. They conduct research to help find and market to prospective clients.

The Reviewer
 
51-200 Employees
 
California
Director, Travel Company
 
Verified
The Review
Feedback summary: 

Brand awareness in the U.S. has always been low, but CIENCE Technologies increased interest, response rates, and event attendance. The project management started out a bit shaky with a few email mishaps, but the team generally provides good work.

BACKGROUND

Introduce your business and what you do there.

I’m the director of the North American region for a company that provides school trips. We send high school students on life-changing experiences in developing countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We needed help with lead generation.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies works on various lead generation tasks, such as copywriting and landing page design. They also conduct research on the schools we want to contact to help us identify areas of interest and better market our services.

What is the team composition?

CIENCE Technologies provides a full sales development team. Our main contact is the subject manager.

How did you come to work with CIENCE Technologies?

Last year, I looked into a specific agency to manage our lead generation but didn’t follow through. When I looked again this year, CIENCE Technologies had bought that firm, so I contacted them. Because we're located in the same area, I was able to meet with them in person. Ultimately, I hired them.

How much have you invested with them?

We spend $13,000 per quarter.

What is the status of this engagement?

We’ve been partners since April 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We currently have very little brand awareness among our U.S. prospects, but CIENCE Technologies is generating a lot of activity. They’ve helped us promote specific events and achieve a high response rate. We’ve been inundated with responses, and I’ve seen enough results in the first three months to invest more in their services.

How did CIENCE Technologies perform from a project management standpoint?

They’re fantastically responsive, often getting back to me within minutes of sending an email, even if it’s after hours. I speak to the manager once a week, and we email regularly. 

What did you find most impressive about them?

Their copy is excellent.

Are there any areas they could improve?

We’ve had a few project management concerns as we’ve started the partnership, and they could probably conduct research a bit faster. There have been a few times when they’ve sent out emails that aren’t filled out correctly, and that didn’t reflect well on us.

Do you have any advice for future clients of theirs?

Just because you’re outsourcing doesn’t mean you have no responsibility. Invest time in the partnership, especially in the beginning, and build a good relationship with their team. Make sure they understand your goals and expectations and you understand their process. Follow up on your plans, keeping a clear objective in mind.

3.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Lead Generation Services for Global Electronics Company

“So far, I have no complaints. I’m very satisfied with the current state of our engagement.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2018 - Ongoing
Project summary: 

CIENCE Technologies uses a variety of databases and networks to identify potential customers. They submit a weekly list of leads and, following approval, reach out via phone and email to schedule appointments.

The Reviewer
 
200 - 500 Employees
 
Detroit, Michigan
VP Americas Sales, Beijer Electronics
 
Verified
The Review
Feedback summary: 

In just a few weeks, CIENCE Technologies developed a good understanding of the industry and its technical language, which helped them secure more appointments than expected. Their organization and collaborative skills help them continuously improve the lead generation campaign.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of sales in the Americas for Beijer Electronics. We manufacture visualization and human-machine interfaces in the industrial sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We wanted to increase the number of prospects at the top of our sales funnel. Because we only have about half a dozen salespeople scattered around the United States, we needed to be more efficient in generating leads. We wanted a partner to help us find leads, make initial contact, and introduce customers to our product.

SOLUTION

What was the scope of their involvement?

They have access to several databases that are somewhat proprietary. The team also uses LinkedIn, internet databases and various other references. Through these channels, CIENCE Technologies identifies potential clients based on general criteria regarding company industry, size, and sector. Then, they target these leads through email to establish initial contact and encourage a response. Soon after, they follow up via phone calls to solidify appointments with my salespeople.

What is the team composition?

The team size varies between five and six members. They provide a researcher, who generates leads and submits them for review each week. We review each prospect before they initiate contact. We also work with an account relationship manager, who we speak with on a weekly basis, as well. For day-to-day contact, there’s a full-time telemarketer who handles phone calls and sets our appointments.

How did you come to work with CIENCE Technologies?

I looked into several firms that were using similar lead generation services and decided that it was something we wanted to add to our business. I found CIENCE Technologies and was impressed with the sales rep I spoke with. He gave clear and concise answers, process descriptions, and a detailed explanation of the results I should expect. He also assured me that I could be as involved in the process as I pleased. I was comfortable with their approach and ultimately chose them as a partner.

How much have you invested with them?

We spend $4,500 each month.

What is the status of this engagement?

We started working together in June 2018 and the partnership is ongoing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve never missed a deadline.
  • 5.0 Cost
    Value / within estimates
    We’re very pleased with the value. We wouldn’t have been able to staff an internal team with their range of skills for the same price.
  • 5.0 Quality
    Service & deliverables
    Every aspect of their service is professional and timely.
  • 5.0 NPS
    Willing to refer
    I’ve already started to recommend them to colleagues.

Research & Lead Gen for Intellectual Property Law Firm

“We’re pleased with the results of the engagements and we plan to work with them again.”

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Mar. 2017 - July 2018
Project summary: 

CIENCE Technologies promoted a new product by conducting thorough research and reaching out to potential clients based on demographics. The team set up screening calls and tracked their follow-up efforts.

The Reviewer
 
1-10 Employees
 
Arlington, Virginia
Aaron Kamlay
Partner, Morris & Kamlay LLP
 
Verified
The Review
Feedback summary: 

CIENCE Technologies’ efforts produced significant results that surpassed goals and expectations. The team’s efficient work ethic, responsive approach, and flexibility helped the project. The positive experience will likely lead to future engagements.

BACKGROUND

Introduce your business and what you do there.

I am a partner at Morris & Kamlay LLP. We’re an intellectual property law firm of about a dozen people. We specialize in procuring and prosecuting patents, advising clients on patent portfolio strategy, and helping them secure business development opportunities using their intellectual property portfolio.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We developed some new approaches to patent litigation and enforcement defense and were looking to introduce them to clients with a possible interest. We needed a partner to increase exposure for these products.

SOLUTION

What was the scope of their involvement?

We gave CIENCE Technologies two tasks. Their first responsibility involved research. We had an idea of the type of clients that would be attracted to our product, but we didn’t have the time or resources to fully analyze the specific demographics. Following that discovery phase, the team put together a list of clients for us to target. CIENCE Technologies’ second task was coordinating the initial outreach efforts with these clients and tracking them. The team handled the initial screening calls to see if the clients were a candidate for the new product and then tracked the follow-up process.

What is the team composition?

We worked with two representatives form CIENCE Technologies.

How did you come to work with CIENCE Technologies?

I’m not exactly sure how we first found them, but we were searching for a partner to increase exposure for the product. We evaluated a few options, both automated and team-based, and CIENCE Technologies seemed like the best fit for our project. They offered a lot of flexibility, which we really liked.

What is the status of this engagement?

We worked together from March 2017–July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of the part of the project that CIENCE Technologies was specifically responsible for, their performance was excellent and generated notable results for our company. Initially, we were hoping to set up appointments with potential clients about once or twice a month, but CIENCE Technologies was able to secure two or three meetings a week. In our industry, this is phenomenal. We’re pleased with the results of the engagement and we plan to work with them again.

How did CIENCE Technologies perform from a project management standpoint?

We had a standing video conference once a week, with others added into the schedule as necessary. All other communication was done via phone and email. They adapted their communication styles to accommodate the needs of the project. They were extremely efficient in tracking the project and prioritizing their work. They were receptive to our feedback and consistently provided alternate suggestions and solutions to benefit the project.

What did you find most impressive about them?

I really appreciated their flexibility. We could’ve found CRM-like technologies or other structured teams to do this project, but none of them would’ve been able to promote our unique product and target our specific clients. With CIENCE Technologies, we were able to collaborate on a customized solution rather than being restricted by an established platform or strategy.

Are there any areas they could improve?

At one point in the project, we asked CIENCE Technologies to do some technical writing, but it didn’t work out that well. We can’t fault them for that though because that’s not what we hired them for.

Additionally, I think the team could be a bit more consistent in terms of their internal documentation processes. Their methods vary from person to person, which could result in miscommunication. In the end, it wasn’t really a problem for us, but I could see it being an issue on a different project.

Any advice for potential customers?

Clients should listen to their suggestions. They have a lot of expertise in the marketing and communication space and can provide additional insight. It can be beneficial to give them room to be creative and come up with new solutions.

5.0
Overall Score I couldn’t have been happier.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    In general, they were on time, but sometimes they didn’t clearly communicate time estimates.
  • 5.0 Cost
    Value / within estimates
    Out of all of our options, they offered the best value for the quality of their services.
  • 5.0 Quality
    Service & deliverables
    Using our feedback, the provided high-quality services with a quick turnaround pace.
  • 4.5 NPS
    Willing to refer
    They aren’t suitable for every project, but I would recommend them for projects like mine.

Lead Gen & Sales for Custom Financial Company

“We have a very good working relationship. They’re super responsive and they do a fabulous job.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2017 - Ongoing
Project summary: 

CIENCE Technologies offers customized sales support for a financial company. A full-time representative from their team works to fulfill unique sales cycles and provide specific user interaction.

The Reviewer
 
1-10 Employees
 
California
CEO, Custom Financial Company
 
Verified
The Review
Feedback summary: 

CIENCE Technologies provided a communicative, well-organized team member to manage the account. They joined the process early on and have been a long-term partner. They are cost-effective and deliver on assignments.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a financial company. We outsource accounting and finance for fast-growing, investor-backed companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We needed a sales support representative who understood data research.

SOLUTION

What was the scope of their involvement?

They offer us a very customized approach to fit our needs. They tailored the work load to meet our specific sales cycles and desired customer interface. We have one full-time sales assistant who works remotely. We tempered her role to fit our unique situation and she is solely responsible for our account.

What is the team composition?

I interface with my sales assistant, the team member assigned to me on a daily basis. I also speak with the sales representative from their executive team once or twice a year.

How did you come to work with CIENCE Technologies?

I did a test research project with them for lead generation. I was pleased with the results, their timing, and their communication. Their sales team spoke with me about an ongoing monthly relationship and I considered the options they offered. Based on the value and the price point, I opted for the full-time sales assistant.

How much have you invested with them?

We pay about $2,500 a month.

What is the status of this engagement?

We started working with them in March 2017. We have them on a monthly retainer.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team member they assigned executes the deliverables I give to her. She has a very structured role and has been able to produce what I need. I did have to amend her role slightly to accommodate a language barrier and telephone communication issues but the price point was still worth what we migrated to. She’s a cost-effective, value-driven team member and we’ve had several successes with her. She’s responsive, communicative, and well-organized. It’s nice having an external employee who I don’t have to manage. We have a very good working relationship.

How did CIENCE Technologies perform from a project management standpoint?

They’re super responsive and they do a fabulous job. About 95% of our communication is via email and about 5% by phone. We often have reception issues when we try to do phone calls.

What did you find most impressive about them?

I’ve had a very good experience with them. They joined us very early in our company’s lifecycle and I’ve never felt the need to look for someone else.

Are there any areas they could improve?

The phone situation is definitely an issue. They need better lines.

Do you have any advice for potential customers?

Write out your statement of work clearly and agree upon it up front so they can find the right team member. Very clear communication will help ensure success early on.

5.0
Overall Score They’re very good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend them all the time.

Lead Gen for Boutique Marketing Agency

"All of the leads they have provided have been a good fit."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

CIENCE Technologies generates leads and arranges appointments to increase clientele across multiple sectors. Further, they provide guidance on the best practices of closing deals and approaching new clients.

The Reviewer
 
11-50 Employees
 
Atlanta, Georgia
Shannon Yarbrough
Business Development Director, SolDesign
 
Verified
The Review
Feedback summary: 

Using a refined and creative process, CIENCE Technologies has consistently produced qualified leads. They have proven to be familiar with the latest industry practices, and their overall research ability fosters excellent opportunities for growth. They have been collaborative and invested partners.

BACKGROUND

Introduce your business and what you do there.

I'm the director of business development at SolDesign. We are a boutique marketing agency that does everything from strategy to design to development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We needed a partner who could help with the research portion of lead generation. It was a bonus that CIENCE also did the outreach and scheduled appointments. They're effectively acting as part of our sales team.

SOLUTION

What was the scope of their involvement?

We work with them on a monthly basis for outreach and research. They examine different industries in different locations depending on what we’re targeting in order to find companies that might be worthwhile partners for us. Then we collaborate to create messaging, and they send those messages to those companies and schedule calls or appointments for me. They have also been helpful in sharing best practices with us.

What is the team composition?

I work closely with a research department team manager and a customer success team lead.

How did you come to work with CIENCE Technologies?

They reached out to us through their own process that they use for clients as well. They probably saw that I was newer to the role of business development. I had a few introductory calls with them to ask questions. We were gearing up for some outbound marketing and had not really done that for ourselves before. We agreed on a three-month trial, and they performed well and provided a list of clients that were solid fits for us. They matched our needs well, and we decided to move forward.

How much have you invested with them?

We spend around $2,500 per month.

What is the status of this engagement?

We began working together in October 2017 and have ongoing work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we have not yet closed any deals, they have provided other great results. Every week, I'll have multiple calls scheduled with companies that I wouldn't have known anything about without their input. All of the calls save for one have been qualified leads, and that’s a testament to their research skill and ability to find appropriate companies.

How did CIENCE Technologies perform from a project management standpoint?

They have been very responsive. We have worked well together via phone calls and emails.

What did you find most impressive about them?

I don't have experience with other providers, but they're very good at hearing us. We work with such different sectors that it can be confusing who our best clients are, but they've done an excellent job of being creative and working with us to mine the best sectors to reach out to. They also appear to be well-versed in the latest strategies of their industry.

Are there any areas they could improve?

I still don’t have a sense of how much experience they have working with marketing agencies. They have worked well with us, but it would be a benefit if they had a more clearly defined sense of the sectors that they worked with.

Any advice for potential customers?

The more a company knows about its own business goals, the more CIENCE can help them. We had a slow start because we weren’t sure which industries to go after, but if a company has a good sense of that, I’d imagine they’d have valuable results. CIENCE is also open to answering any questions about their process, so I would recommend other clients to be transparent about any concerns they have.

5.0
Overall Score They have been great to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We don't have true project timelines, but they have worked efficiently.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    All of the leads they have provided have been a good fit.
  • 5.0 NPS
    Willing to refer
    I have already recommended them.

Lead Gen for Technology Conference

“CIENCE's team reached out to 50–100 companies per week on my behalf, scheduling 33 calls in the process.”

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2017 - July 2018
Project summary: 

CIENCE provided lead generation and outreach services, including targeted searches and initial communications with potential leads.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Courtney Burton
Founder, Machine Learning Conference
 
Verified
The Review
Feedback summary: 

CIENCE's team generated a significant amount of leads in a relatively short time frame. Not only did their results exceed the cost of investment in their services, but their team was also easy to work with, highly professional, and prompt in communications throughout.

BACKGROUND

Introduce your business and what you do there.

I own the Machine Learning Conference, a small business that hosts a conference for a specific niche of technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We needed additional help with lead generation and were lacking the resources or time to dedicate to sourcing new leads within our own team.

SOLUTION

What was the scope of their involvement?

CIENCE worked with us on two occasions to help generate leads by finding targeted leads and reaching out to potential clients on my behalf. They looped me into the process once the leads turned into potential clients.

What is the team composition?

I worked closely with two people on their team.

How did you come to work with CIENCE Technologies?

I spoke to CIENCE's CEO about the kind of services his team offers and thought we could benefit from them, so I asked him to connect me to his sales team.

How much have you invested with them?

I invested $2,600 for a month of lead generation and outreach services. I usually work with them one month at a time as needed.

What is the status of this engagement?

We started working them on the first project in September 2017 and more recently in a month-long engagement over the past month that will end in July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CIENCE's team reached out to 50–100 companies per week on my behalf, scheduling 33 calls in the process. In the last month, their work has generated $3,000.

How did CIENCE Technologies perform from a project management standpoint?

They're very friendly and easy to work with. We generally communicate through email and spreadsheets.

What did you find most impressive about them?

CIENCE quickly educated themselves on my business and customized the types of leads they reached out to accordingly.

Do you have any advice for potential customers?

Give their team as many details as possible to give them a better understanding of your targeted audience.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always on time and prompt in communications.
  • 4.5 Cost
    Value / within estimates
    The results they produced more than paid for the investment for their services.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Research & Outbound Sales for Language Services Provider

"They were diligent in their project management and data collection."

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4.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - June 2018
Project summary: 

CIENCE Technologies conducted research and provided outbound sales services to generate more leads. They collaborated to create targeted campaigns for certain industries and then orchestrated those plans.

The Reviewer
 
1,001-5,000 Employees
 
Philadelphia Metro Area
Sales Operations Manager, Language Services Provider
 
Verified
The Review
Feedback summary: 

CIENCE sent between 500–1,000 emails per week, generating a few new leads per week. They were meticulous in their data gathering and research. CIENCE required some oversight to determine the correct tone for certain materials, but they performed well on the whole.

BACKGROUND

Introduce your business and what you do there.

I am the sales operations manager for a full-service language services provider. We offer a suite of different support solutions, including telephone interpreting, document translation, chat and email translation, and multilingual support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We have a small sales team, and we were struggling with achieving the outbound sales velocity we were looking for to generate more leads. We were quite good at closing deals, but we had a shortage at the top of our funnel.

SOLUTION

What was the scope of their involvement?

We primarily use them for research and outbound marketing. We gave them sample titles or people within industries that we would like to target, and they created a list of similar prospects. We’d work together to create a campaign for each prospect.

What is the team composition?

We had access to their researchers and marketing team, but we primarily met with our account manager and a sales development representative. The project manager would oversee our account from a high level, but the sales representative did the outreach on our behalf.

How did you come to work with CIENCE Technologies?

Our vice president of sales and strategy found CIENCE, and we interviewed them and a few other agencies. We found them to be innovative and data-focused, which we appreciated. They seemed to discuss sales the same way we did, and that made us comfortable with hiring them.

How much have you invested with them?

The total investment was less than $20,000.

What is the status of this engagement?

We began working together in March 2018. We ended our engagement with them in June 2018, but that decision was made due to a number of in-house factors and was not representative of their work. We went through a three-month trial period and then worked with them for an additional month, and they performed well during that time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There was a bit of an onboarding process, during which we had to introduce them to our company, how we sell things, and getting them the necessary content. But once they were adjusted, they were sending out an average of 500–1,000 emails a week, which produced two or three leads a week. We thought that was valuable production because we didn’t feel like we gave them as much support as we should have.

How did CIENCE Technologies perform from a project management standpoint?

They were extremely diligent in their data gathering process, and we had access to all conversations they had with any prospects or any research they’ve done. They were transparent and accessible in that regard. We exchanged short messages daily on Slack or through email. We would sometimes take phone calls, but they also used Basecamp and HubSpot.

What did you find most impressive about them?

They were very careful and pointed in their data collection.

Are there any areas they could improve?

Our only struggle was finding the right tone for our message and how we describe ourselves in their materials. Their content required some editing to make their pitches align more with what we do.

Any advice for potential customers?

We have a small, but well-established, sales department, but for somebody that doesn’t, CIENCE can be a great option because they can assist with everything—the marketing, the research, and the content creation.

And when the engagement starts, it’s best to give them as much assistance as you can at the start so that their work reflects your values.

4.0
Overall Score Our overall experience was great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They excel at project management. Any delays were on our end, not theirs.
  • 4.0 Cost
    Value / within estimates
    They more support you give, the higher quality those leads will be, and the ROI will be evident.
  • 4.0 Quality
    Service & deliverables
    They were diligent in their project management and data collection.
  • 5.0 NPS
    Willing to refer
    We were really pleased with how they conducted business.

Lead Gen & Sales for Digital Marketing & Dev Company

“They worked incredibly well with our team, and the project leads were extremely professional.”

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4.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - June 2018
Project summary: 

CIENCE Technologies conducted market research and worked on lead gen and sales. They crafted email templates and identified prospective clients. Their goal was to increase engagement and sales meetings.

The Reviewer
 
11-50 Employees
 
Minnesota
Sales & Marketing Director, Digital Marketing & Dev Firm
 
Verified
The Review
Feedback summary: 

CIENCE Technologies was responsive and clearly communicated project goals and progress. Although they didn’t generate the expected hard ROI, their findings helped shape marketing strategy. They could benefit from SDR training and improved lead presentations, but overall, they were a great partner.

BACKGROUND

Introduce your business and what you do there.

I’m the sales and marketing director for a digital marketing and web design and development company. I oversee our sales, marketing, and account management teams.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We needed a partner to do three things: build a scalable and predictable pipeline, determine how to fit Sales Development Reps (SDRs) into our total sales and marketing system, and test email-driven sales messaging in our marketplace.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies began our partnership by conducting research and planning/exploratory work to help us better understand our ideal client profiles, the different industries we were targeting, and how to make our message resonate with those groups.

After that initial phase, they began creating sales email templates for prospecting and lead research and generation. They identified both companies and individuals that would be a good fit based on our ideal client profiles and buyer personas. The other SDR activities included outreach and sales email campaigns with the goal of scheduling meetings or at least starting conversations.

What is the team composition?

I mainly worked with five people from CIENCE Technologies.

How did you come to work with CIENCE Technologies?

We looked at 6–7 sales enablement resources, but my calls with CIENCE Technologies’ sales rep and CMO set them apart from the others. They approached sales exactly how our company did (using data to drive decisions), so we partnered with them.

How much have you invested with them?

We spent about $4,400 a month, so around $25,000–$30,000 in total.

What is the status of this engagement?

We worked together from September 2017–June 2018. We realized we needed to develop more content on our side in order to fully optimize the relationship with CIENCE Technologies, so we’ve put the partnership on hold for now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We would’ve like to see hard ROI, meaning engagement that led to sales meetings and actual dollar amounts, but we realized we had to do more work on our end. CIENCE Technologies did, however, provide market research to inform our own strategies and how to create better engagement. The results were more of a soft ROI.

We still have a variety of market qualified leads currently sitting in our nurturing system that we anticipate will eventually turn into actual opportunities. We also have some sales qualified leads in our pipeline and a lot of prospects that CIENCE Technologies helped us gather.

How did CIENCE Technologies perform from a project management standpoint?

We interfaced on a weekly basis to discuss progress, updates, and feedback. They sent a report out at the end of every week to review where we were at with lead generation.

They worked incredibly well with our team, and the project leads were extremely professional. They had open and honest communication and felt like an extension of our team—not just a vendor.

What did you find most impressive about them?

They take a highly scientific approach to building pipelines that align with known methodologies. They’re able to build pipelines from a scalable and predictable revenue standpoint.

Are there any areas they could improve?

We appreciated the SDRs assertiveness and aggressiveness, but they sometimes didn’t interact well with the prospects. They would benefit from training the SDRs to understand the nuances of the replies they get and how to customize responses instead of just firing off a standardized reply.

They could also improve the way they present leads. Sometimes, it was difficult to sift through all of the sheets and understand what everything meant. They need to evolve the lead generation and lead enrichment presentations to make more sense.

Do you have any advice for future clients of theirs?

Figure out your marketing strategy and tactics before partnering with them. You need to know how you’re going to support your total sales effort with content, validation, proof, case studies, etc. It’ll help you more effectively bring people into your funnel.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The rare time when they’d miss a deadline, they always took responsibility and let us know beforehand.
  • 4.0 Cost
    Value / within estimates
    They’re definitely a good value for money and an average price compared to their competitors.
  • 5.0 Quality
    Service & deliverables
    They overdelivered on a variety of project details.
  • 5.0 NPS
    Willing to refer
    They’re a great team to work with. They bring a lot of added value and insight.

Lead Gen for Digital Marketing Agency

“They generated more leads and meetings than we had initially anticipated.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Nov. 2017 - Mar. 2018
Project summary: 

CIENCE Technologies provided lead generation services. They built contact lists, implemented a drip email campaign, and scheduled client meetings.

The Reviewer
 
11-50 Employees
 
California
Chief Strategy Officer, Digital Marketing Agency
 
Verified
The Review
Feedback summary: 

CIENCE Technologies delivered a surplus of leads and facilitated the start of many new client relationships. Their work started a long-term outreach effort. The email campaign effectively entices potential customers without being overbearing. The team is communicative and open to criticism.

BACKGROUND

Introduce your business and what you do there.

I’m the chief strategy officer for a digital marketing agency. We specialize in working with highly regulated industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We wanted to create more awareness of our company and get new prospects into our sales funnel.

SOLUTION

What was the scope of their involvement?

CIENCE was tasked with improving our lead generation efforts. To do this, they identified our target client profile and found decision-makers within companies that fit within that outline. They built contact lists and came up with appropriate ways to reach those potential clients. They started a drip campaign with the goal of creating awareness of who we are and how venture clients could benefit from working with us. CIENCE made sure the campaign was assertive but also respectful of the privacy and communication policies of the companies that were contacted. They conducted outreach using our voice and politely accommodated those who didn’t want our services and no longer wished to be contacted.

What is the team composition?

They allocated three people to work on this project. One person was responsible for building the contact lists, while two other people managed the outreach emails and coordinated with me to issue responses and schedule meetings.

How did you come to work with CIENCE Technologies?

My partner found them through a colleague’s referral. We liked their ability to build contact lists because successful outreach takes time and we’d be able to use those lists for future marketing efforts. We saw a couple of benefits, but the creation of any new prospects was valuable to us.

How much have you invested with them?

We spent $24,000 for their services.

What is the status of this engagement?

We worked with them from Nov. 2017–Mar. 2018. We’re currently improving our internal infrastructure and will be engaging them again soon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They generated more leads and meetings than we had initially anticipated. They put a lot of new prospects in the top of our sales funnel and we’re currently in the process of closing with 2–3 clients. We haven’t seen a financial return on their services, but we know it’s a long-term process. We can easily cover the investment by closing at least one of the leads.

How did CIENCE Technologies perform from a project management standpoint?

They're incredibly responsive communicators and always hold to the meetings they set. Project management is one of their biggest strengths, and they've represented our brand positively. We interact via phone, email, screen share, and video conferences.

What did you find most impressive about them?

The number of new client meetings they were able to schedule was remarkable. I’m happy to refer them considering those numbers alone. They’re also open to feedback and are always looking for ways to improve.

Are there any areas they could improve?

It took them a while to understand our business and we’ve noticed some minor errors in the marketing emails. Their attention to detail could be improved. However, once they found a rhythm, they performed excellently.

Do you have any advice for potential customers?

Expect them to generate leads and make sure your internal processes can handle the influx of clients. Manage yourself properly and CIENCE will help you experience success.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    We’d like to see the implementation of a performance-based pricing model.
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer