CIENCE Technologies

BACKGROUND

Please describe your company and position.

I am the Account Director of an IT services company.

Describe what your company does in a single sentence.

IT and Digital Transformation services 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CIENCE Technologies to accomplish?

• Lead Generation

SOLUTION

How did you find CIENCE Technologies?

Referral

Why did you select CIENCE Technologies over others?

• High ratings
• Company values aligned

How many teammates from CIENCE Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work was outbound sales outreach for a high tech company.  Despite massive preperation including providing outbound client briefs on over 50 targets to set things off on the right note, we suffered from staff turnover, our team changed 3x in less than 4 months to start the project, no shows on calls from team members, and had to pull the plug for fear of harm to our brand.  

Cience asks for payment upfront, while we terminated early, they provide no relief.  It was a bad experience. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We did not get a single meeting booked during the first 6 months, and terminated early from the one year term.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our second PM was quite good, but he had 8 or more projects running concurrently and his team was unable to perform, which left them in a bad spot.

What was your primary form of communication with CIENCE Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

The sales team was exceptional, everthing changed once the project started.

Are there any areas for improvement or something CIENCE Technologies could have done differently?

I'm unsure, after 3 months we offered to let them walk, but they insisted that they could get results so we went for another 3 months, they should have just stopped and cut the loss.  

BACKGROUND

Please describe your company and position.

I am the Director of corporate sales of Bake Me A Wish!

Describe what your company does in a single sentence.

We are an online, gourmet gifting company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CIENCE Technologies to accomplish?

• Generate B to B leads

SOLUTION

How did you find CIENCE Technologies?

Online Search

Why did you select CIENCE Technologies over others?

• Pricing fit our budget
• Good value for cost
• Other

How many teammates from CIENCE Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I recently engaged Cience Lead Generation, paying $10,000 for 250 qualified leads, expecting a professional service and solid prospects. Unfortunately, what I received was far from that. The leads they presented were completely fabricated—none of the individuals or businesses had requested information about my company. In fact, we obtained sworn affidavits from many of these so-called "leads" affirming they had never heard of us or requested any information.

This is a blatant scam, and we're now in the process of pursuing legal action against Cience to recover our full payment. If you are considering working with them for lead generation, I strongly urge you to reconsider. Their practices are fraudulent, and you risk losing a significant amount of money without getting anything of value in return. We were misled, and now we're facing the consequences of trusting this company. Don’t make the same mistake.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Either email or phone responses from the leads they were supposed to generate for us. Majority of the leads we were given were provided with incorrect contact information, and any lead we did get in touch with (due to OUR OWN research) said they never showed any interest in our services and that CIENCE's claim that they wanted to be contacted by us was a complete lie.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire project was a lie from the start. They provided us with a list of random contacts claiming they opted in to learn more about our services and considered them "leads". We knew from the beginning this was a complete lie, as anyone we got in touch with said they never did any such thing.

When confronted, they denied and said people simply "forgot." That is a complete lie, and no one would give out their personal information and fill out a form, and simply forget the next day! They generate FAKE leads, and are not true to their words at all. Disgraceful

What was your primary form of communication with CIENCE Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We thought they had a great product and could have at least a semblance of success based on their claims of generating us leads, but IT IS ALL A LIE!!! If even ONE LEAD responded positively or confirmed their outreach we would have a different tone, but every single leads says the same thing

Are there any areas for improvement or something CIENCE Technologies could have done differently?

For one, they could NOT LIE. That would help. They should not claim one thing and provide another. They make you pay upfront for all of their leads, and ensure you pay from your bank and not a credit card as I am sure their clients want a refund, as did we, once they realize they are lying. 

BACKGROUND

Please describe your company and position.

I am the Founder of Bake Me A Wish

Describe what your company does in a single sentence.

B to B and B to C Gourmet Gifting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CIENCE Technologies to accomplish?

• Lead Generation

SOLUTION

How did you find CIENCE Technologies?

Online Search

Why did you select CIENCE Technologies over others?

Pricing fit our budget

How many teammates from CIENCE Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lead delivery with a promise of 250 verified leads in 3 months

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Amount of verified leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I recently engaged Cience Lead Generation, paying $10,000 for 250 qualified leads, expecting a professional service and solid prospects. Unfortunately, what I received was far from that. The leads they presented were completely fabricated—none of the individuals or businesses had requested information about my company. In fact, we obtained sworn affidavits from many of these so-called "leads" affirming they had never heard of us or requested any information.

This is a blatant failure, and we're now in the process of pursuing legal action against Cience to recover our full payment. If you are considering working with them for lead generation, I strongly urge you to reconsider. Their practices are not transparent, and you risk losing a significant amount of money without getting anything of value in return. We were misled, and now we're facing the consequences of trusting this company. Don’t make the same mistake.

Update; Cience admited to us their leads are not genuine.

They asked for another chance and delivered more false leads. Cience is a disappointing company and we will be suing for the recovery of our money and damages.

What was your primary form of communication with CIENCE Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

They sold on the. fact they can deliver verified leads.

Are there any areas for improvement or something CIENCE Technologies could have done differently?

They are a total disappointment.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Capture Tax Credits

Describe what your company does in a single sentence.

Capture is the only Tax Credit and Incentive company that allows users to navigate complex credits such as WOTC, R&D, 179D, and other incentives at their own pace. Our customers are leaving the old guard of overpriced consultants and moving in a more tech forward approach. Strong API's and AI support is how Capture is the most cost effective in the market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CIENCE Technologies to accomplish?

• Net New pipeline
• Target accounts
• Contact information

SOLUTION

How did you find CIENCE Technologies?

Online Search

Why did you select CIENCE Technologies over others?

• Pricing fit our budget
• Good value for cost
• Leadership team

How many teammates from CIENCE Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are looking to increase pipeline through net new customers. We had limited data and not a real focus on what our best target should be. We needed someone to assist us with an overall strategy and help us with acquiring data and meetings. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main categories for me were as follow:

1. Positive meetings with the right people
2. Data I can use for additional outreach
3. Contracts pending
4. Contracts signed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is incredibly responsive. I felt like I knew how to navigate their team very quickly when needed. In regards to leads they were delivered on time as expected. I actually needed them to slow down the lead flow. I bit off a little more then I could chew to start. 

What was your primary form of communication with CIENCE Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to guide our team on the process. We are a tax software company and they were very patient with us in understanding our ideal customer and other marketing tactics. A big lesson they helped us with was "why we needed to narrow our targets". I felt comfortable asking them any marketing questions.

They also gave me a lot of guidance that gave me a better understanding on how we can approach our market. CIENCE Technologies took the time to understand what makes us different. Manny was a big part of that for us.

Are there any areas for improvement or something CIENCE Technologies could have done differently?

Not at the moment, overall I'm currently pleased with where things stand and as long as they continue to help us grow we will continue to use them.

BACKGROUND

Please describe your company and position.

 I am the Senior Executive of an it services company 

Describe what your company does in a single sentence.

IT Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CIENCE Technologies to accomplish?

• Generate Leads

SOLUTION

How did you find CIENCE Technologies?

• Referral
• Other

Why did you select CIENCE Technologies over others?

Advanced Technology

How many teammates from CIENCE Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Cience was to assign qualified team leaders and SDR's to our account in order to getnerate leads for our company. The initial program was launched in July, 2023. However, Cience had major systems issues in July and August of 2023 that prevented an effective launch of any kind. The initial launch was shut down with no results. A second launch was attempted in November 2023 and was a complete failure. Not a single lead was generated. A third launch was started in March of 2024 and no leads have yet to be generated. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The first launch on July 2023 was a complete failure due to Cience systems issues. They could not report on any activity metrics. A second program launch was attempted in November 2023 but the quality of the SDRs was so poor that we were concerned about the impact on our brand. "You should take a meeting with these guys, their technology is really cool". It was shut down. 
The third attempted launch was started in March 2024 with their "A" team. Of the three people assigned ot the account, the two senior members have left the company. Only the SDR remains. To date, zero meetings. We have kindly asked for a refund of our investment and they have refused.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No elements of our program were delivered on time. Thier advanced systems that are touted in the sales process did not turn out to be in place. High turnover on the team. Read their contract very carefully. They do not feel obligated to deliver any specific results. It is only best efforts for everything. Do not pay up front.

What was your primary form of communication with CIENCE Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Worst company I have every done business with. Three failed launches. Zero leads in 12 months and they will not refund our contract. Buyer beware. All of the negative reviews you see on line should carefull considered.

Are there any areas for improvement or something CIENCE Technologies could have done differently?

Be honest in the sales process about what your company can do. When you fail, have a respectful and fair contract ending with the customer. 

BACKGROUND

Please describe your company and position.

I'm an executive at HireInfluence

Describe what your company does in a single sentence.

Influencer marketing for the world's largest brands since 2011.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CIENCE Technologies to accomplish?

• They didn't accomplish anything other than spending our budget.

SOLUTION

How did you find CIENCE Technologies?

Online Search

Why did you select CIENCE Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from CIENCE Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal was lead generation. Hard sell upfront, and didn't deliver. Their technology is not reliable, ROI tracking is insufficient, their service as a whole does not produce results. We requested to dissolve the relationship and cut our losses since the budget was being wasted with absolutely NO leads, but they refused. I would not recommend, as there are much better options out there.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no measurable outcomes, as there were 0 results. Hard sell upfront, and didn't deliver. Their technology is not reliable, ROI tracking is insufficient, their service as a whole does not produce results. We requested to dissolve the relationship and cut our losses since the budget was being wasted with absolutely NO leads, but they refused. I would not recommend it, as there are much better options out there.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had meetings, but ROI tracking was obsolete. We requested to dissolve the relationship and cut our losses since the budget was being wasted with absolutely NO leads, but they refused.

What was your primary form of communication with CIENCE Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There was nothing about this company that was impressive.

Are there any areas for improvement or something CIENCE Technologies could have done differently?

Yes, many. Their technology is not reliable, ROI tracking is insufficient, their service as a whole does not produce results.

BACKGROUND

Please describe your company and position.

I am the CEO of a software company

Describe what your company does in a single sentence.

Software development and staff augmentation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CIENCE Technologies to accomplish?

• Lead Generation

SOLUTION

How did you find CIENCE Technologies?

Clutch Site

Why did you select CIENCE Technologies over others?

High ratings

How many teammates from CIENCE Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Cience based on the reputation here on Clutch. Our goal was to generate leads based on campaigns with Linkedin, Email, and Phone Calls. It was said that in the first 20 days, they would work on the ICP, Personas, and Playbook, and that there would be specialists helping the team to create those materials.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After 6 months of working together, we had 0 (ZERO) meetings. Some meetings were scheduled, but the contact didn't appear or canceled minutes before the meeting. We had some calls with "experts", but all they did was try to push for another 3 months' renewal, saying that "we are almost there". When they sold to us, they also said there would be a Quality Assurance Team monitoring the calls, but we had the worst experience with the calling team. 

Our internal team had to help them notice some simple things, such as the script not being followed, or almost sounding like threatening people on the other end of the line. At the end of the day, all they cared about was to keep renewing the agreement with the company I work for, always with half-truths and false promises.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did not deliver anything useful. Working with them was a waste of time and money.

What was your primary form of communication with CIENCE Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They can really sell half-truths and make false promises to keep you renewing.

Are there any areas for improvement or something CIENCE Technologies could have done differently?

Perhaps their methodology work for some businesses, b2c probably. They could be more transparent that sometimes they don't know what they are doing. Want to really know if they are good? Ask to talk to a customer in a field related to yours that are using them for more than 6 months. They have none.

BACKGROUND

Please describe your company and your position there.

I am the a manager at a software platform. We provide companies with detailed NPS data across a range of customer journeys.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CIENCE Technologies, and what were your goals??

We needed to outsource our outbound marketing/sales efforts in order to generate new leads within a specific list of target companies.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose cience based on their capabilities, affordability, and reviews.

Describe the project in detail and walk through their service package, including any calling tools used.

We provide Cience with a list of companies to target within a given industry. They then conduct research and identify contacts at each company with relevant titles. Once we approve the contacts, we work with Cience to create a calling script, email cadence, and LinkedIn messaging campaign. Cience deploys all channels, and hands us new meeting requests.

Who did you work with and what was the feedback process like?

We work with a Sales Development Manager who leads strategy, a Project Manager and a Copywriter. We meet with them bi-weekly but communicate regularly via email.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Cience has generated an average of 1 meeting per week, working up their way to 2 meetings/week. Due to our limited target account list this has been very helpful to our business.

Describe their project management style, including communication tools and timeliness.

Our sales development manager has been proactive in sharing new ideas or ways to solve problems. They are extremely transparent. Cience has an online customer portal to view dashboards but unfortunately it has been difficult to use.

What did you find most impressive or unique about this company?

The playbooks and scripts have been very good. It took a bit of back and forth feedback but they have a solid understanding of our business and how to message it to prospects.

Are there any areas for improvement or something they could have done differently?

It has improved in recent months, but Cience used to be fairly disorganized. Each account manager is assigned to way more accounts than is feasible, and as a result service sometimes suffers.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner of Orgwide Services LLC

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We wanted them to provide outbound lead generation appointments to introduce our firm to learning and development teams.

SOLUTION

What was the scope of their involvement?

We tasked CIENCE Technologies with BPO services. We gave them a lot of documentation from the sales and marketing materials, including our target audiences and a list of targets we purchased in the last 12 years.

What is the team dynamic?

We worked with a project manager, a security device manager, and around three outbound agents.

How did you come to work with CIENCE Technologies?

I found them online.

How much have you invested with them?

We invested $25,500 with them.

What is the status of this engagement?

We worked together from July–November 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The few meetings they booked were ridiculously bad in terms of quality — not buyers, unemployed people, and some of them didn't even show up. Also, their email bounce rate was off the charts.

How did your relationship with the vendor evolve?

I'm disappointed and disgusted with their performance.

Describe the impact this engagement has had on your business.

Their incomplete work could've been better because the meetings they booked were ridiculously bad in terms of quality — some of them didn't even show up. Also, their email bounce rate was off the charts. 

How was project management handled?

Project management was horrible.  They never prepared for our meetings and we went weeks without appropriate activities being done (which they admit!).

Is there anything that the vendor did well or that you would consider a strength?

There wasn't anything that I liked about working with them.  Most impressive is their ability to make excuses.

In what specific areas can they improve?

Everything.  I can't think of one thing that they do well.

What advice do you have for clients with similar needs to yours?

Run away - as fast as you can.  Do not waste your money.

BACKGROUND

Please describe your company and your position there.

I am the CMO of a B2B company providing technology and a marketplace for mortgage-backed securities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CIENCE Technologies, and what were your goals??

We hired CIENCE to generate appointments with prospects through email, phone, and social media outreach, as well as research our target audience to identify new prospects and contacts at those prospects.

SOLUTION

How did you select this vendor and what were the deciding factors?

We met with four or five different vendors in this space before selecting CIENCE due to their sophisticated process and technology and integrated marketing/sales outreach approach.

Describe the project in detail and walk through their service package, including any calling tools used.

We provided CIENCE with a starter prospect list from our database which they enriched through their own research. We provided input material on our target audience and differentiators which they built into a messaging playbook covering phone, email, and social media outreach. We identified a do-no-contact list and plans to update it on a regular basis.

From there they began outreach across the 3 channels and within the first two weeks were generating meetings with interested prospects. We update the playbook with fresh messaging every few months, along with measuring and optimizing performance.

Who did you work with and what was the feedback process like?

Kseniia Korbut is our Project Manager and Kael Lindstedt-Bendt is our Account Manager. Both have been thorough providing their insights and taking our feedback to heart on an ongoing basis. Dave Phillips is our campaign strategist and has done an excellent job developing the messaging playbooks with our input.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We just signed our first two deals that came from CIENCE's prospecting efforts! We're looking forward to more in the coming months as our sales process can be fairly long. Besides those successes, CIENCE generated 83 appointments, made 10,447 calls and send 11,610 emails so far in 2022.

Describe their project management style, including communication tools and timeliness.

They have an excellent client data portal that allows us to track their outreach efforts across the 3 channels nearly live - this has been super helpful and was a key selling point. We also have biweekly meetings and periodic strategy review/refresh sessions.

What did you find most impressive or unique about this company?

Their ability to integrate staff from the US and abroad seamlessly provides competency, creativity, and value.

Are there any areas for improvement or something they could have done differently?

We've a few communication and process challenges earlier on, but those are in the rear view and were a necessary part of the ramp-up process with this initiative.