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    949.424.2906

Human-driven & Machine-powered Lead Gen Services

4.6
33 reviews
Bronze
VERIFIED

CIENCE offers human-driven and machine-powered solutions for lead generation.

The CIENCE Outbound process starts with highly-accurate, bespoke research on target audiences. It then continues through multi-channel outreach and engagement in order to maximize qualified appointments set.

Customers benefit from more targeted leads, predictable pipeline, and greater revenue. Our people-as-a-service (PaaS) model offers maximum results as cost-effectively as possible. 

 

READ MORE...
 
$1,000+
 
< $25 / hr
 
250 - 999
 Founded
2015
Show all +
Los Angeles, CA
headquarters
other locations
  • Ukraine
  • Metro Manila
    Philippines

Portfolio

Key clients: 

Uber

SAP

iGenomx

Square

Okta

Microsoft

Grin

Tuxedo Air

Fivestars

Grow

Events.com

Qualia

ICUC.social

Roborecruiter

Key Clients

CIENCE Technologies offers managed services for lead generation.

Our outbound campaigns succeed thanks to human-curated, highly-targeted sales research and expertly executed multi-channel outreach. 

Campaign Analytics

Direct Outbound Campaigns - Real-Time Analytics

*Activity Tracking

*Calls, Emails, Web

*Success Metrics

*Qualified Appointments Booked

Dedicated Landing Page

Closed Loop Marketing - Direct Outbound Campaign

*Client Landing Page Creation 

*Includes Live Chat, Meetings, Forms

*Branded Message, Benefits

*Professional Design and Development

*Call-to-Action

Turnkey outreach combines best of outbound approach with inbound methodologies.

Reviews

4.6
33 reviews
Sort by

Lead Generation and Sales Sourcing for Healthcare Software

“The team sets realistic expectations and delivers on their commitment.”

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Ongoing
Project summary: 

CIENCE Technologies does lead generation and sales sourcing. They create content, manage email cadence, generate lead sources, and make outbound calls.

The Reviewer
 
11-50 Employees
 
Miami, Florida
Alex Guastella
Founder & CEO, Quick'rCare
 
Verified
The Review
Feedback summary: 

They have surpassed KPIs by instituting effective conversion methods. They quickly navigated the market, enabling them to deliver impactful results and even exceed expectations. The workflow between teams has grown stronger over time.  

BACKGROUND

Please describe your company and your position there.

I’m the founder and CEO of Quick'rCare. We provide a software solution that helps patients access emergency rooms and urgent care facilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CIENCE Technologies?

My company engaged CIENCE Technologies to do lead generation and sales sourcing.

What were your goals for this project?

Our goal was to add ten web demos each month.

SOLUTION

How did you select this vendor?

After interviewing many companies, my team felt that CIENCE Technologies had the best capabilities for this project.

Describe the project in detail.

My company does outbound telemarketing and email marketing six days a week, and CIENCE Technologies oversees content creation and email cadences.  They also create lead sources and make outbound calls to book appointments for demonstration.

What was the team composition?

We have worked with a mixture of team members whose involvement in the project varies.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

CIENCE Technologies has surpassed our KPIs. They have instituted effective methods for converting new appointments.

How effective was the workflow between your team and theirs?

Implementing a steady workflow took some time, but we eventually achieved efficient communication and workflows.

What did you find most impressive about this company?

They successfully grasped our market’s sales process in less than three months. The team sets realistic expectations and delivers on their commitment. Overall, they have exceeded our expectations.

Are there any areas for improvement?

Every company has room for improvement; CIENCE Technologies could deploy more best practices in their work with clients.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were generally flexible, but sometimes deadlines were too structured.
  • 4.0 Cost
    Value / within estimates
    Costs were high but correlated to the high-quality end result.
  • 5.0 Quality
    Service & deliverables
    They exceeded the KPIs we set.
  • 5.0 NPS
    Willing to refer
    I have already referred them.

Lead Gen & Research for Medical Devices Company

“They were very helpful and attentive, and they made me feel valued.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2018 - Mar. 2019
Project summary: 

CIENCE Technologies conducted market research and strengthened outbound strategies for a medical devices company. They filled program gaps and transferred qualified leads to the internal team.

The Reviewer
 
11-50 Employees
 
Stockton, California
Jacque Guerra
Marketing Communications Manager, Conquest Imaging
 
Verified
The Review
Feedback summary: 

Three new customers and several transactions took place within a short collaboration. CIENCE Technologies was always responsive, and they moved quickly. Their onboarding was brisk, and they understood all the criteria for a successful collaboration.

BACKGROUND

Introduce your business and what you do there.

We provide ultrasound services and products. I'm the marketing and communications manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We were experiencing a downtrend in inbound traffic. We needed to explore outbound strategies as a potential way to raise revenue. We didn't have the internal resources to complete the project and needed outside assistance.

SOLUTION

What was the scope of their involvement?

They explained all their services before we started an official contract, and they got ahead of the learning curve early. They were very friendly, and they assured me that I could be as involved or as distant as I wanted or needed to be. I shared all our offerings and target marketing, including our messaging, dynamic content, and automated programs. We outlined the gaps in our strategy, and they set up a plan.

They normally make appointments with salespeople for their other clients, but they tailored a plan for us to increase our transactions. We strategized a transfer process, and every time they had a qualifying hot lead, they sent it to our sales group. They also have a research side, which is very helpful. They qualified their lists based on our criteria, and they made sure they filled in the pieces that were missing from our data. That was really valuable.

What is the team composition?

We have two main points of contact: a project manager and a primary service rep.

How did you come to work with CIENCE Technologies?

We shopped around for an agency to help us. I liked their eagerness early on and their explanations of their services. They could offer us a team of five people, which was well beyond what we could have hired in house. We saw the benefit of their offerings immediately.

What is the status of this engagement?

We started working together in the third quarter of 2018. The engagement wrapped up at the end of March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Every week, they gave us an update on the results at every level. They sent us a lot of data, including feedback, correspondence, and qualified leads. We used that information to see how many transfers turned into orders. We had an order in the very first month, and within the short time we've worked together, we gained three brand new customers and quite a few transactions.

How did CIENCE Technologies perform from a project management standpoint?

They are very responsive. Whenever I had a question, they would write back quickly. Email was our primary mode of communication, and their responses were immediate. They asked the right follow up questions and often had all the information they needed within an hour. I spoke with them face to face via Zoom once a week, and we regularly emailed between meetings.

What did you find most impressive about them?

The onboarding was better than I expected. We could strategize with their VP to see more significant increases, and we came up with social media solutions to meet our goals. They were accommodating and attentive, and they made me feel valued.

Are there any areas they could improve?

No improvements come to mind.

Do you have any advice for potential customers?

Take advantage of the access you have. Strategize with other marketers and build the best campaign you can.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Lead Gen & Research for Software Dev & Engineering Company

“CIENCE Technologies has consistently produced results for the campaigns we’ve run.”

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4.5

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Ongoing
Project summary: 

CIENCE Technologies provides lead generation support, including outreach, to potential customers.

The Reviewer
 
1-10 Employees
 
Pennsylvania
Partner, Software Dev & Engineering Company
 
Verified
The Review
Feedback summary: 

CIENCE Technologies established leads for a major trade show within a short timeframe, and campaign results are better than anticipated. Their strong, responsive communication is backed by a reporting system that tracks metrics and facilitates dynamic adjustments to campaigns.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at a software development and engineering services company. We assist companies in designing software systems primarily in the IoT and consumer electronics space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We needed a contractor to take over marketing duties for the company so that we could focus on more technical and engineering responsibilities.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies provide lead generation services to us. We give them information about the ideal customer profile we want to attract and how we want to expand our business. They create a campaign for that particular customer profile and, through email and phone calls, try to attract more business for us. We’ve gone through several campaigns, both general and for specific product areas that we’ve been working on.

What is the team composition?

We have two dedicated people working with us, a project manager who is our main interface and a campaign coordinator who does the outreach.

How did you come to work with CIENCE Technologies?

We researched companies doing lead generation as well as digital marketing, website upgrades, and social media. We wanted to work with a lead generation company that understood our particular type of work. CIENCE Technologies was a good match for the kinds of potential customers we were looking for. We spoke with them and, based on their experience and the process for lead generation that they outlined, we felt comfortable with them. They were very transparent about how the process would go and what to expect.

How much have you invested with them?

We’ve spent between $10,000 and $50,000.

What is the status of this engagement?

We started working together in November 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our initial campaign was around CES, the consumer electronics trade show that took place in January. They started in November, and we hadn’t expected much given the timing around the holidays. Within that short amount of time, they were able to set up a handful of face-to-face meetings at CES. So far, those meetings haven’t translated to business, but we have started building those contacts and relationships.

CIENCE Technologies has consistently produced results for the campaigns we’ve run. The results are even better than anticipated: we’ve had one to two appointments or calls per week on average. 

How did CIENCE Technologies perform from a project management standpoint?

They're very responsive. We have at least weekly meetings with them. The communication is very good.

What did you find most impressive about them?

They have an effective reporting metric system that allows us to course correct along the way. We receive detailed reports every week of what’s working and what’s not. It helps us make decisions and dynamic changes to the system as we go.

Are there any areas they could improve?

I think they could apply their expertise more. We’re engineers, not marketing people. They could provide more input to us about the different possible approaches we could take. I often feel like we’re coming up with the suggestions. It would be helpful if they could offer more based on their experience and knowledge. 

Do you have any advice for potential customers?

Be prepared to put the time in. I don't think anyone can hand off that part of the business to another company until they have gotten to know you. At least initially, plan to spend a good amount of time bringing them up to speed about your business. The more they know about what you’re trying to achieve and who your customers are supposed to be, the better the relationship will work.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
    We’ve generated some business and had good results from a response standpoint but, until we’ve brought on a significant customer from them, this is still open.
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Lead Gen & Research for Indoor GPS Platform

“They’re highly adaptive; in-house teams can rarely make the type of rapid changes that are a part of CIENCE Technologies’ business.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018 - Ongoing
Project summary: 

CIENCE Technologies provides lead generation support including user research. They help build out customer personas and find real customers to target. As a sales development resource, they book demo meetings. 

The Reviewer
 
51-200 Employees
 
Toronto, Canada
Jason Gamblen
Founder & Chief Revenue Officer, InnerSpace
 
Verified
The Review
Feedback summary: 

By helping secure a six-figure contract with one of the largest companies internationally, CIENCE Technologies has added considerable value as an agile external component of the team. Based on pace and price, the value of their service greatly exceeds a comparable internal team.

BACKGROUND

Introduce your business and what you do there.

Innerspace’s platform uses internet-of-things (IoT) and artificial intelligence technology to offer analytics, insights, and predict future behaviors of how people will use indoor spaces. It also uses that data to create consumer and employee mobile apps and software that is designed to inform people about the services available in buildings such as finding available meeting rooms and desk space, nearby amenities, as well as offering turn-by-turn directions to find those services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

Our business challenge was primarily around lead generation. As a relatively small B2B company, we needed to quickly scale up our sales development activity. When we came across CIENCE Technologies, they seemed like a good partner to help us.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies provided us with lead research services. We described the type of customer we wanted to target and the ideal points of contact within an organization. Working together, we developed customer profiles that we’ve constantly refined based on further research. From there, CIENCE Technologies finds actuals names and roles for the kind of people we to connect with at different companies.

Secondly, CIENCE Technologies acts as a sales development resource. They conduct outreach to the people we identify and help us schedule demo meetings. Once they book them in our sales team’s calendar, their job ends and ours begins. 
 
What is the team composition? 

We generally interfaced with three key contacts from CIENCE Technologies. We’re in touch with their project manager at least on a weekly basis. Our company has a cadence of 100–200 leads per week, so I also engage with a researcher from the team who approves the leads they identify. 

Our third most frequent contact is with their sales development resource, an individual who sends emails to set up meetings. In some cases, they reach out on my behalf. 
 
How did you come to work with CIENCE?

We were initially contacted by one of their competitors, which gave us the idea to engage this type of service. Before then, we hadn’t known it existed. Since we were unimpressed with that vendor, we figured we should look at other options.

I emailed a few companies before one of my mentors referred me to CIENCE Technologies who had achieved success working with them. They were the only one that offered an essentially turnkey service. 

How much have you invested with them?

We’ve invested around $16,000 so far.
 
What is the status of this engagement?

We started working together in December 2018, and we just renewed our contract.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working together for an extended period has been a remarkable process. They’re highly adaptive; in-house teams can rarely make the type of rapid changes that are a part of CIENCE Technologies’ business. 

Hiring internal staff to replicate their services within my team would have required significantly more time and cost without the scalability CIENCE Technologies offered. They help us reach new verticals quickly and easily. We can build the average campaign in a matter of weeks for each different customer segment, which would have been incredibly challenging to do internally. 

CIENCE Technologies enabled us to engage one of the largest companies in the world as a customer. This six-figure contract value was our first success story, and it came within the first month of working together.
 
How did CIENCE perform from a project management standpoint?

They’re incredibly responsive and very adaptive. I have nothing bad to say about their project management. We use a shared Slack channel to handle day-to-day scheduling.

What did you find most impressive about them?

I don’t have experience with other providers, but CIENCE Technologies is quite unique. They’re pioneers in the outsourcing parts of a sales team sale. As a partner, they’ve integrated themselves so well within our company that very little distinguishes them from full-time members.  Outsourcing something as sensitive and critical as our sales process can be quite challenging and risky, but they’ve made it seamless for both our team and our potential customers.
 
Are there any areas they could improve?

There only other things I wish they could do are just not possible. I really have no complaints. 
 
Do you have any advice for future clients of theirs?

Clients should go in with a clear understanding of their ideal customer profile since they know their own business better than CIENCE Technologies could. This knowledge will help them find customers who’d be most receptive to the product. Going in without a clear understanding would just be a waste of time and money.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing Campaign for Educational Program

“Within eight months of executing their campaign, more than 165 leads contacted us to learn more about our programs.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

CIENCE Technologies is running an email marketing campaign to accelerate business growth. Their team develops personalized promotional emails and responds to follow-up inquiries with consistent branding. 

The Reviewer
 
1-10 Employees
 
Capistrano Beach, California
President, Personal Development Company
 
Verified
The Review
Feedback summary: 

The email marketing campaign is proving to be a highly effective strategy in reaching the target audience; hundreds are responding to the promotions with great interest. While other companies offer standard templates, CIENCE Technologies delivers custom content that perfectly reflects the brand.

BACKGROUND

Introduce your business and what you do there.

I am the president of an educational organization that hosts workshops, seminars, and training sessions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We wanted to enhance our executive advisory boards by recruiting more executives to our network. To achieve our goal, we needed to find an experienced digital marketer who could effectively promote our brand.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies is tasked with generating about 250 leads each week via email marketing. The first phase of the project was filled with virtual meetings, which helped them learn more about our business and related goals. Once our needs were identified, they began writing eight different drafts for the email campaign. They customized the content to align with our company’s unique brand language.

Their current efforts are spent making weekly adjustments to the promotional emails based on our audience’s response. They also have access to one of our corporate email accounts, in which a member on their team uses to respond to customer inquiries and schedule meetings with potential clients. During holidays, they make sure to include special greetings to make their emails to our clients more personable.

What is the team composition?

Their business development leader was our main point of contact during the contract process, but we currently work with a researcher, a copywriter, and a customer support specialist.

How did you come to work with CIENCE Technologies?

We received bids from three vendors and narrowed our list down to two candidates based on price and experience. Although CIENCE Technologies was not the most cost-effective option, their team was able to do more work without our assistance. 

How much have you invested with them?

To date, we have spent less than $50,000 for their services.

What is the status of this engagement?

Our partnership began in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We consider CIENCE Technologies’ efforts to be a highly successful internal sales strategy. Within eight months of executing their campaign, more than 165 leads contacted us to learn more about our programs.

How did CIENCE Technologies perform from a project management standpoint?

We have weekly meetings via Zoom to discuss their results and the steps they plan to take to improve. Beyond their remarkable transparency, they made a special effort to include us in their progress with detailed documents and spreadsheets. When roles changed within their organization, they preserved the old email address, signature, and communication style to avoid confusion from our clients.

What did you find most impressive about them?

They work endlessly to discover new growth strategies for our benefit, which proves that they genuinely care about our success. The other vendor that we reached out to refused to edit their copywriter’s work, but CIENCE Technologies didn’t hesitate to provide customized work that fit our specific business needs.

Are there any areas they could improve?

We didn’t notice any troubling areas that would need improvement.

Do you have any advice for potential customers?

CIENCE Technologies isn’t the best vendor for those who are looking for something cheap and simple, but the quality of their work is definitely worth the hefty price. 

5.0
Overall Score CIENCE Technologies is now my go-to digital marketing vendor.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already referred them to my board of advisors.

Lead Gen & Outreach for Biotechnology Company

“They offer a more personalized, human approach rather than just a software as a service.”

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4.0

Quality: 
3.5
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Jan. 2018 - Jan. 2019
Project summary: 

CIENCE researched and reached out to potential leads, setting up meetings and managing follow up communication in the process. 

The Reviewer
 
11-50 Employees
 
Washington DC Metro Area
CEO, Biotechnology Company
 
Verified
The Review
Feedback summary: 

CIENCE delivered qualified leads and was great to work with overall. However, the ROI was not as satisfactory as it could've been, so their services are now managed internally under a different direction. 

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a biotechnology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE?

We needed help with increasing our number of qualified leads.

SOLUTION

What was the scope of their involvement?

CIENCE researched potential leads, performed the initial outreach, set up meetings, and managed the follow-up process. 

What is the team composition? 

We worked with a few people on their team, including a sales rep and project manager.

How did you come to work with CIENCE?

A friend of mine recommended them.

How much have you invested with them?

We probably invested about $60,000.

What is the status of this engagement?

We worked with them about a year ago and wrapped up the engagement in January 2019 after deciding to move their services internally. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall we were relatively happy with the services they provided, but felt that the ROI was not significant enough to continue the engagement. We also wanted to expand our outreach to include more content strategy. 

How did CIENCE perform from a project management standpoint?

They worked quickly and were responsive throughout.

What did you find most impressive about them?

They offer a more personalized, human approach rather than just a software as a service. We enjoyed being able to communicate directly with their team and schedule meetings to go over any feedback and suggestions they had. 

Are there any areas they could improve?

If their pricing was a bit lower we might not have tried to internalize their services as quickly as we did. In terms of performance, it would help if they had more of a feedback loop regarding the success of the meetings we had. 

Do you have any advice for potential customers?

Be very specific about your ideal customer and request additional feedback after meetings. 

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Lead Gen for Energy-Focused Micro-Airline Firm

"The quality of leads they bring is above and beyond what I expected."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2018 - Ongoing
Project summary: 

CIENCE Technologies provides lead generation services for a small membership-based airline. They compile a list of company contacts, make the first cold call, and arrange appointments with the sales staff.

The Reviewer
 
1-10 Employees
 
Tulsa, Oklahoma
Cindy Rike
Vice President, Tuxedo Air America
 
Verified
The Review
Feedback summary: 

CIENCE Technologies succeeds in delivering valuable leads and advancing business goals. The team’s internal organization and overall professionalism present a trustworthy appearance with potential customers. Their ability to secure quality leads makes them a critical component in the sales process.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of Tuxedo Air America. We are a micro-airline serving the energy industry in Texas, Oklahoma, and New Mexico. We are a membership airline providing scheduled flights.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We connected with CIENCE Technologies for lead generation services.

SOLUTION

What was the scope of their involvement?

We rely on CIENCE Technologies to quantify and qualify leads for us. Each week, they bring us a list of potential customers for us to review. CIENCE Technologies finds the appropriate leads, and they make the first contact with the decision-makers so that we don’t have to do any cold calling ourselves. They schedule appointments once the lead has been qualified, and we have a salesperson take over at that point. I fully consider CIENCE Technologies to be a part of our team.

What is the team composition?

We work closely with Andrew (Team Lead, CIENCE Technologies) and Vladimir (Customer Success Team Lead, CIENCE Technologies).

How did you come to work with CIENCE Technologies?

CIENCE Technologies does a good job with similar services for another company we operate in Houston. Based on that success, we decided to use them for this project as well.

How much have you invested with them?

We’ve spent about $10,000 so far.

What is the status of this engagement?

Our engagement began in October 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

By the time that we’re talking to a lead, we’re speaking to a person who makes these high-level decisions. CIENCE Technologies introduces us to the personnel we need to speak with to be successful. We’ve had several leads take advantage of our trial flight opportunities and eventually purchase memberships. CIENCE Technologies’ value has been phenomenal.

How did CIENCE Technologies perform from a project management standpoint?

Andrew and Vladimir work very well together. If they have a question, they don’t hesitate to ask. I couldn’t ask for better service.

What did you find most impressive about them?

They find the right customers and the right contacts at each company. The quality of leads they bring is above and beyond what I expected.

Are there any areas they could improve?

They initially made us a landing page that we didn’t feel genuinely encompassed who we are. This has since been addressed, and we otherwise have no complaints about their service.

Do you have any advice for potential customers?

They can only be successful if you’re willing to teach them about your business, so it’s essential to communicate with them.

5.0
Overall Score They’ve been a pleasure to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They find clients and schedule meetings promptly.
  • 5.0 Cost
    Value / within estimates
    They’re bringing great value.
  • 5.0 Quality
    Service & deliverables
    They bring the right companies and contacts to the table.
  • 5.0 NPS
    Willing to refer

Lead Gen & Research for Office Software Company

"It’s refreshing to have a partner that is organized and continues to push us."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2016 - Ongoing
Project summary: 

CIENCE Technologies coordinates the lead generation efforts for a facility management software company. After researching appropriate industries and clients, they conduct cold-email campaigns.

The Reviewer
 
11-50 Employees
 
Victoria, Canada
David Spence
Director of Business Development, OfficeSpace Software
 
Verified
The Review
Feedback summary: 

CIENCE Technologies provides a refined and time-tested method, which has produced several new clients throughout the engagement. The staff is communicative and holds clients accountable so that progress can be achieved. Their knowledge of varying industries makes them a valuable partner.

BACKGROUND

Introduce your business and what you do there.

I am the director of business development at OfficeSpace Software, a facility management software application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We engaged with CIENCE Technologies to generate more leads for our company.

SOLUTION

What was the scope of their involvement?

Every week, we identify a target industry and a customer base we want to contact. The team at CIENCE Technologies then researches to find contact information for personnel at various companies we want to connect with. CIENCE Technologies sends a list to approve, and then they proceed with cold-email outreach efforts.

What is the team composition?

We have weekly calls with our account manager and our business development representative to review any leads or answer any questions.

How did you come to work with CIENCE Technologies?

They cold-emailed us, and we liked their approach. What they offered was presented clearly. We had already spent time developing our other channels, so our ears were ready to hear their message.

How much have you invested with them?

We’ve spent about $40,000 a year.

What is the status of this engagement?

Our engagement began in August 2016 and remains ongoing. We opened the project with a three-month pilot test and saw some promising results. We decided to continue from there.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of their efforts, we’ve added an average of 1.5 customers per month, and that’s been a valuable boost to our company.

How did CIENCE Technologies perform from a project management standpoint?

We communicate well—we’re on Slack together and have scheduled weekly calls. They keep us engaged so that they are always prepared. It’s refreshing to have a partner that is organized and continues to push us.

What did you find most impressive about them?

We appreciate their approach and their experience. They have an effective method for contacting prospective customers in an array of industries.

Are there any areas they could improve?

We decided to bring the template writing in-house because we felt more comfortable having our writer establish those materials. It was worthwhile to have them start that process, but we decided to put the final polish on it because we know our industry best.

Do you have any advice for potential customers?

It’s important to get your templates sorted early. I’d recommend A/B testing different subject lines and having separate emails for different job titles or roles that you’re contacting.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Lead Gen & Sales for Business AI Technology

“Their team would address my questions and concerns in a consistent and timely manner.”

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4.0

Quality: 
3.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Feb. 2018 - Ongoing
Project summary: 

CIENCE Technologies populated the lead pipeline with prospects found on social media or chosen from their internal lists. They also implemented an email marketing system within HubSpot for scheduling purposes.

The Reviewer
 
51-200 Employees
 
St. Louis, Missouri
Ben Kraus
Head of Sales, Jane.ai
 
Verified
The Review
Feedback summary: 

CIENCE Technologies secured about 30 meetings with ideal prospects, several of which represented Fortune 500 companies. Their team was open and collaborative, communicating responsively and sharing weekly updates that detailed their progress. They provided quality results at a competitive price.

BACKGROUND

Introduce your business and what you do there.

I’m the head of sales at Jane.ai. We’re an AI company that provides a virtual assistant designed for business environments. Its functionality resembles the Amazon Alexa. The system makes company intelligence accessible through a simple chat interface.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We didn’t have internal sales support when I first started at Jane.ai. I needed a vendor to satisfy our short-term needs like securing meetings with key players and introducing our product to the market.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies helped us find leads through social media platforms like LinkedIn and other various listed they’ve aggregated internally. They set up an email marketing system and connected it to HubSpot, our marketing automation platform. Now, interested parties can schedule meetings directly on my calendar.

What is the team composition?

They provided a researcher, a marketer, and a project manager to work on our project. There was a bit of turnover in the role of project manager.

How did you come to work with CIENCE Technologies?

They initially reached out via email. I reviewed their portfolio and met with one of their current clients, who provided excellent feedback on their skills. From there, we signed an agreement.

What is the status of this engagement?

We worked with them from February–November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With the help of CIENCE Technologies, we’ve met with several senior executives from Fortune 500 companies. In total, they secured about 30 meetings throughout the partnership, one of which resulted in a six-figure transaction. From that perspective, partnering with CIENCE Technologies paid for itself. We still have a number of opportunities that their team secured waiting in our pipeline.

How did CIENCE Technologies perform from a project management standpoint?

They were very responsive and cooperative. Their team would address my questions and concerns in a consistent and timely manner. Generally, we spoke on a weekly basis, and they would provide a report that detailed their performance, effectiveness, and next steps. These interactions were primarily via phone or email.

What did you find most impressive about them?

Looking at the benefits we received for our investment, the CEINCE Technologies team offered a competitive price. Because we’re a startup, financial factors played a significant role in our decision.

Are there any areas they could improve?

The language barrier was a minor inconvenience. They were fantastic in managing our email marketing efforts, but we couldn’t reach out with a follow-up call until one of our team members was available. I recommend that they staff a native English speaker to that they can expand their services to include phone calls.

Additionally, we continued to use our own prospect list service, and we found that those contacts were better than the ones CIENCE Technologies was providing. I’m not sure what sources they were using, but there is room for improvement.

Any advice for potential customers?

Clients should be proactive in weekly strategizing. I could’ve done a better job of giving them specific guidance.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Lead Generation for Biotech Company

"They're friendly, flexible, and open to feedback."

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4.5

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

CIENCE Technologies handles the first stage of the lead generation process. They use keywords and attendance lists to contact potential clients and arrange conference calls. 

The Reviewer
 
1-10 Employees
 
Carlsbad, California
Marketing Manager, Biotech Company
 
Verified
The Review
Feedback summary: 

The lead generation campaign, which achieves a 40% open rate and a 10% reply rate, attracts a large number of profitable leads. CIENCE Technologies delivers on time, implements suggestions quickly,  and creates excellent custom email templates. 

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager at a biotech startup. We specialize in high-throughput library preparation solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CIENCE Technologies?

We hired CIENCE Technologies for lead generation and email marketing. Since we have limited manpower and operate under a cost-efficient model, we wanted to maximize our outreach at an affordable price.

What were your goals for this project?

Our goal is to set up targeted meetings with potential customers. 

SOLUTION

How did you select this vendor?

We found them through word of mouth. A trusted industry friend recommended them and mentioned that they could be a great asset.

Describe the scope of their work in detail.

We run campaigns to generate leads. Our sole purpose is to set up conference calls with a high close rate. They handle the first stage of our lead funneling process, then transfer leads to us when they're ready to meet.

For the general campaign, they use keywords we gave them to build lists of leads and identify ideal customers. Our targeted campaigns focus on conference attendee lists. They use email templates to set up meetings around key trade shows.

What was the team composition?

We have a team manager, an email marketer, and a lead generation expert.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We average a 40% open rate, a 10% reply rate, and a 1% appointment rate. This allows us to generate two to four meetings a week. It's a strong driver of customer adoption.

How effective was the workflow between your team and theirs?

Our team leader orchestrates a smooth workflow by designing ideal campaigns and efficient templates. The lead generation expert and email marketer communicate with our team as necessary and handle their responsibilities sufficiently.

What did you find most impressive about this company?

They're friendly, flexible, and open to feedback. 

Are there any areas for improvement?

Their weekly reports were almost useless at the beginning, but they accepted our feedback and made the necessary improvements. We now receive informative metrics to evaluate their performance.

4.5
Overall Score They're proficient at lead generation and a pleasure to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're flexible and always on time.
  • 4.5 Cost
    Value / within estimates
    It's a great value for money.
  • 4.0 Quality
    Service & deliverables
    They generate leads efficiently, but many aren't qualified.
  • 4.5 NPS
    Willing to refer
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
California
ID
C4222301
Date of Formation
Dec 12, 2018
Last Updated
Apr 18, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
33
OVERALL REVIEW RATING
4.6
Source
Clutch
LAST UPDATED
April 9, 2019