CIENCE Technologies

Introduce your business and what you do there.

I am the director of engineering services of an IoT professional services company. We provide engineering services to IoT-specific manufacturers and the consumer. I am responsible for getting new leads for our company in the US market.

What challenge were you trying to address with CIENCE Technologies?

We needed to generate new leads. We had been fairly successful in India, and we were expanding in the US. We did not have as many referrals as we wanted and did not have enough of a customer base; we wanted to increase our leads and our revenue generation.

What was the scope of their involvement?

From our perspective, CIENCE Technologies does two things; first, they research companies that may be relevant to us by defining an ideal customer profile. Then, they get a list of companies that we can potentially target.

They also help us with the messaging to let companies know about our services. Afterward, they do the final omnichannel outreach, meaning that they do email, calling, as well as LinkedIn and other social media sources to contact the customers on our behalf.

What is the team composition?

Our main points of contact are the project manager one other person. They are project leaders, and they help organize the project for us. We have also worked with their CMO.

How did you come to work with CIENCE Technologies?

We started looking at a lot of companies in the space that could help us generate leads. After a vetting process of about 2–3 months, we finally selected CIENCE in part because of their Clutch reviews, as well as their processes.

What is the status of this engagement?

The partnership began in November 2019, and it will be completed as of May 2021. 

What evidence can you share that demonstrates the impact of the engagement?

From a metrics perspective, it is mixed results for us; I wouldn’t necessarily fault CIENCE for this. From a normal product sales perspective, they have been pretty good over the course because they also adjusted to what we have asked them to do. There were always issues with a person here and there, but they were quick to resolve the situation by either replacing them or training them better.

From an overall metrics perspective, it’s a mixed result because of the cost. For us, the ROI probably was approaching a certain limit. We spent about a year and a half doing this and we see that the results are getting plateaued.

How did CIENCE Technologies perform from a project management standpoint?

They have a set of project management tools. We communicate via Slack and scheduled meetings as well.

What did you find most impressive about them?

The process is very smooth compared to what I have seen with other vendors. Escalations are pretty rare and low.

Are there any areas they could improve?

They can probably have a faster turnaround time on their marketing advice. They probably also need a senior director or a similar position on the project. A quarterly report to the executive team on the consumer side would be useful to let us know what’s happening. Not all of them understand the marketing space, and they could help make us understand a little bit better.

Do you have any advice for potential customers?

You can’t assume that it’s a hands-off experience. CIENCE can only help as long as they have good information on what you expect out of them or the domain that you are in. You need to be prepared to make sure that you provide the information to them.

Introduce your business and what you do there.

I’m the senior manager of marketing operations at a cybersecurity company. We do endpoint management and packing.

What challenge were you trying to address with CIENCE Technologies?

We had a lot of success from an inbound marketing perspective. We’ve been going through scaling and growth challenges. We needed to assess whether the volume of inbound leads we were receiving was high quality. We also wanted to figure out if we needed an SDR team in-house.

What was the scope of their involvement?

CIENCE Technologies did inbound and outbound lead generation campaigns for us that qualified leads. From an outbound perspective, we came up with a strategy for how we would reach out to certain prospect segments. The CIENCE team helped us get meetings set for our account executives.

What is the team composition?

We worked with business development representatives (BDRs), lead researchers, and SDR callers. There were six people in total.

How did you come to work with CIENCE Technologies?

We did research on different review sites. We also had calls with vendors that offered similar support. We found that CIENCE offered more than the other providers without requiring us to sign up for an entire year. We also liked how we got campaign support in addition to a caller.

How much have you invested with them?

We spent $30,000.

What is the status of this engagement?

We signed one with them in August 2020, and we wrapped up in March 2020 because we were able to bring some BDRs in-house.

What evidence can you share that demonstrates the impact of the engagement? 

They were able to set 13 meetings for our inbound and outbound campaigns. We saw that as a success, given the kinds of campaigns they were running. We have two deals in our pipeline now that total about $35,000.

How did CIENCE Technologies perform from a project management standpoint?

Communication was a bit rough at the start. Once we got an account manager assigned to us, communication got a lot better. We used Google Data Studio to set up full reports. The team was really flexible about using our internal sales tools so that we could make sure we were tracking properly. We got weekly updates, and the team was super responsive to emails.

What did you find most impressive about them?

The flexibility and the range that they offer stand out. Having marketers that understand how to run campaigns was huge for us as a startup. CIENCE Technologies really took the lead and provided as we needed. They were definitely cost-effective.

Are there any areas they could improve?

They could take the lead more from the start. That being said, the organization definitely improved once we had an account manager.

Do you have any advice for potential customers?

My advice is to have a dedicated person internally that has the bandwidth to manage the project. Have a good idea of your segments, and what you’re trying to achieve can help kick things off faster, too.

Introduce your business and what you do there.

I’m the VP of product management for Centricity, an insurance company.

What challenge were you trying to address with CIENCE Technologies?

We were trying to generate business leads for independent insurance agents to sell and distribute to.

What was the scope of their involvement?

They would send out emails and follow up with phone calls to generate interest. They’d then try to schedule an appointment to talk with me so that I could make the sales pitch and try to move the prospect to close and sign a distribution agreement. We provided them a list of independent insurance agents and they’d go and set up waves of emails.

What is the team composition?

We started off with a sales manager, and now we have an account manager. We also have a team lead.

How did you come to work with CIENCE Technologies?

A colleague of mine found them and I had a couple of discussions with them. I liked their approach to marketing and the price was good.

How much have you invested with them?

It was nearly $30,000.

What is the status of this engagement?

We worked together from October 2020 until April 2021.

What evidence can you share that demonstrates the impact of the engagement?

We had a goal to get 3–5 appointments a week, and for the most part, we did. We had really in-depth conversations for about 60% of those appointments, and we then closed on about 60% of those conversations. In total, we had about 30% of all appointments sign up.

Unfortunately, we haven’t seen much production from the distributors who have signed up, so we’re pausing to reevaluate our options as we’ve had a negative return on investment.

How did CIENCE Technologies perform from a project management standpoint?

We had weekly reports and biweekly meetings.

What did you find most impressive about them?

They followed their process well. They’re very organized and kept excellent records.

Are there any areas they could improve?

They never fully understood our product and what we offered. Some people would email us to get a better understanding of what our product was before they committed to talking to us. They didn’t have the knowledge to answer those questions. I wound up taking those questions and giving them responses. They did tell us at the beginning that they’ve never tackled a product like ours.

Do you have any advice for potential customers?

Be really involved. I was much more involved than their typical client. I found that to be helpful because there were some missed opportunities. Train them as much as possible. I also think our product wasn’t right for this project.

Introduce your business and what you do there.

I’m the COO of a pathogen elimination company. We have an air purification system that works within the HVAC ducts and continuously distributes negative ions throughout the entire environment along with regulating and monitoring those ions so that it kills any pathogens, odors, and viruses, and then eliminates them to 99.94%.

What challenge were you trying to address with CIENCE Technologies?

We needed additional assistance in getting in front of a majority of the HVAC companies within the market throughout the US. Essentially, we needed dealers and set up clients to be able to call these individuals directly. These dealers would set up appointments for us so we can go ahead and create the sales aspect or dealership we need for the distribution of our product line.

What was the scope of their involvement?

CIENCE Technologies is mainly providing call center services. They send out emails directly and blindly to all the HVAC companies. Then, they contact these individuals, specifically upper-echelon employees like presidents, CEOS, and general managers — the decision-makers — who can make the call on whether or not to carry our product.

Their team did the research on finding out who the best person to call at these organizations were. We provided the technical information for them to go ahead and have an intelligent conversation with these individuals. The objective is that these conversations turn into appointments for us. These appointments are then distributed to our sales team and CTO who can answer any technical questions they may not be able to answer.

Initially, we worked together on a document that we follow on a day-to-day basis. we provided CIENCE Technologies with that information, and they created the script. I reviewed and approved the script. From there, they took on the responsibility to make those phone calls directly.

What is the team composition?

We worked with seven individuals of their sales team who were both account managers and support staff before the launch of the project. Right now, we deal with 4–5 individuals.

How did you come to work with CIENCE Technologies?

We found them through a service that was an affiliate of ours. Through that chain, we called them and started discussions. They fit a perfect need for us in contacting efforts and being our sales arm. Additionally, they were a great fit from a cost perspective. We’re a small and growing company; we don’t have a very large staff.

How much have you invested with them?

We’ve invested approximately $35,000 to date.

What is the status of this engagement?

Our ongoing engagement started around December 2020.

What evidence can you share that demonstrates the impact of the engagement?

Everything is going fantastic. They’ve provided us with approximately 77 meetings to this point. The response has been astronomical. Our email open rate has been 28%. It’s been unbelievable as has the follow-up from them afterward. CIENCE Technologies is making these phone calls after they send the emails.

This spearheads the leads to look into the email specifically which then gives us a better open rate. We’re extremely happy with the amount of response we’re getting in that respect. We’re also getting an immediate response when CIENCE Technologies calls them on the phone and talks about what we have to offer.

We have a lot of interest and have closed a couple of deals because of their assistance in getting connected with the right individuals. Our team has a myriad of individuals who are currently testing our product line inside their own facilities right now. We expect them to become dealers in short order. Our team anticipates that we’re going to continue this program right now. It’s paying off in dividends at this point so we’re happy with the structure we’ve set up.

How did CIENCE Technologies perform from a project management standpoint?

Every two weeks, I have a meeting with them where they provide the progress of what has been going on the last couple of weeks, making changes to our pitches, and providing them with more technical information. During these meetings, we also review all the metrics from the last two weeks.

We have the ability to look up and pull reports as well as view the call logs to find out what they’re saying to these individuals during the conversations. They record these conversations, so we can also listen to them and customize our answers to the questions they ask specifically to help our customer service reps reply better. It’s an educational process on both sides.

Are there any areas they could improve?

Because we’re such a technical company with such a difficult technology to learn and understand, it’s difficult for laymen to understand the science that goes into it. From a technical aspect, they’ve done an admirable job with the information we’ve provided them.

However, it’s extremely difficult for them to answer specific scientific questions that may come up in certain conversations. Overall, they’re doing a good job in getting these leads and setting up meetings so we can answer the difficult scientific questions.

Do you have any advice for potential customers?

Follow their lead. CIENCE Technologies has done a great job of putting a complete program together. You get out of it what you put into it. If you provide them with little information, you’re going to get less of a response. The more information about your program, the better the response they’ll be able to give you. It’s all about communication. Make sure to keep up the communication between your teams.

Introduce your business and what you do there.

I’m in charge of sales, development, and operations at a software company. We specialize in wireless technology for industrial IoT applications.

What challenge were you trying to address with CIENCE Technologies?

The entirety of our business is the partner channel we’re trying to build throughout North America, and we engaged CIENCE to help us do that by running a campaign.

What was the scope of their involvement?

CIENCE finds stakeholders at technology systems integrators with the appropriate expertise in industrial IoT and networking. CIENCE books meetings for us with those stakeholders so that we can explore potential business partnerships. 

They’ve presented us with quite a bit of information, which is supported by our own previous experiences in business development: metrics, approaches, and methodologies. They engage with some of the business practices we’ve come to expect of anyone working in the business development industry.

What is the team composition?

I’ve worked with quite a few of them. We had initial conversations with their sales team, and Tetiana (Research Team Lead) has been our project manager on an ongoing basis. She helps organize and keep things on track. I collaborated with another member to set up the messaging. 

I’ve also gone back and forth quite a bit with one of their researchers to make sure that the prospects we engage match the profiles we set up. I talk to the business development representatives if they have questions about the outreach.

How did you come to work with CIENCE Technologies?

Our VP of global sales found them. The two of us had been working together for a long time and were very much aligned on the business development practices we wanted to engage versus avoid. We wanted to approach this as a reputable and measurable process from beginning to end. 

Our experience was that a lot of people in the industry talked about sales in very ephemeral terms. CIENCE made a point of really driving home that they had a documented process backed up by data, and they were happy to share some of their success stories.

As we looked at their process, we found that it mirrored the practices we engaged in. The deciding factor for us was that CIENCE had a well-documented and research-backed process that aligned with best practices in our field.

What is the status of this engagement?

We started working with CIENCE in November or December 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The key metric is the partners that we’re able to onboard. The reality is that this is a long process, and we’re still looking at early indicators. However, CIENCE has been able to find stakeholders with the right titles at appropriate companies to have introductory conversations with us.

They’ve found us a number of good leads, which is entirely the point of this engagement. Over time, some of those leads will evolve into functional partnerships, but we have a long lead time.

How did CIENCE Technologies perform from a project management standpoint?

They have a process, and they stick to it. We have regular calls to manage the engagement. CIENCE has been prompt and on top of everything. If anything, I’ve lagged a bit on some of the follow-up that I have to do, but CIENCE is effective at communicating. Most of my communication is with Tetiana and her colleague in charge of research. We use Slack.

We’re a very niche market, so this engagement has been a bit of a challenge, both for us and CIENCE. They’ve worked collaboratively with us. We regularly engage in conversation with them to help adjust the strategy and ensure the proper fit of the prospects being engaged. They’ve been very responsive to that.

What did you find most impressive about them?

CIENCE tracks all metrics. They track metrics by channel, look at positive and negative response rates, and benchmark things against what they’ve seen in the past and what their research indicates as being standard in the industry. They manage expectations well, and they seem to be delivering on the process they initially agreed to.

Are there any areas they could improve?

It’s hard to say because the nature of the work is difficult to quantify. This engagement isn’t about checking boxes; rather, it’s a matter of process and methodology.

If I were to have a criticism of them, it would be that certain aspects of how they approach messaging and outreach are different than how I’d do it personally. That’s not to say that it’s better or worse — in fact, their approach might be better. They seem to focus quite a bit on data and outcomes. At the end of the day, they are booking meetings, and some of those might actually lead to great partnerships.

Do you have any advice for future clients of theirs?

I recommend paying attention to the metrics and looking at what the industry standards are. If the client doesn’t know them, CIENCE will happily share them. They might have a bad week or month, but they don’t try to cover anything up.
 
Clients should take advantage of how CIENCE structures the process. They should also be very involved with CIENCE and ensure that the verbiage used for outreach lines up with the organization. That’s something we needed to spend a bit of time on, especially since we’re in a bit of an odd situation that’s different from the clients that CIENCE usually works with. However, they’ve been very adaptive and receptive, and I’d encourage anyone working with them to actually collaborate and pay attention to the details.

Introduce your business and what you do there.

I’m the general manager for the Americas at VeChain, a provider of enterprise blockchain software and traceability software.

What challenge were you trying to address with CIENCE Technologies?

We were relatively new to the North American market and were looking to expand in the US. We were trying to scale our outbound sales operations without having to make a huge investment in hiring, developing, and training an internal team. We hired CIENCE Technologies to help us generate leads.

What was the scope of their involvement?

They conducted market research and delivered a curated list of contacts who fit our target audience. From there, they led an outreach campaign for us.

Then they created content for social media, emails, and landing pages. They also wrote phone scripts for their outbound callers. Then they executed the campaign by reaching out directly to our target audience.

What is the team composition?

We worked with 15 people in a variety of roles, including campaign strategists, researchers, project managers, outbound phone callers, and account representatives.

How did you come to work with CIENCE Technologies?

I searched on Google for outbound sales companies and came across their website. I was very impressed with the way their site outlined their services and value proposition.

I scheduled a follow-up call and met with one of their sales representatives. I was really impressed with how they handled the sales process. They were professional and communicated well, so I knew they would handle sales effectively for my company.

The detailed reviews on Clutch also helped me feel confident in my decision to work with them. Their reviews were authentic and highlighted the quality of their work.

What is the status of this engagement?

We started working with them in December 2020 and the project is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Their methods have been very successful. We have a very high open rate on our emails and many people have scheduled appointments. Since we’re able to reach more people, we’ve signed more deals as well. By partnering with CIENCE Technologies, we were able to scale our outbound sales efforts very rapidly.

How did CIENCE Technologies perform from a project management standpoint?

I have been very happy with how quickly they work. If anything, we have to work hard to keep up with them. They’re very efficient and it’s clear that they follow a defined process. They have a lot of specialists that are very good at what they do.

Once we signed the agreement, we set up a Slack channel so we could communicate with the team on a daily basis. We also use Google Docs for information sharing and a Google-based data dashboard that they use to share with us the success of the campaigns.

We also really enjoyed working with our project manager. Overall, it was a great experience.

What did you find most impressive about them?

I was very impressed by their professionalism. They have a clearly defined process to ensure that they follow through on their deliverables. They also have very good people skills and they interact with clients very well. They’ve earned my trust and respect; I have the utmost confidence in them.

Are there any areas they could improve?

They move very quickly because their process is so well-defined, and there was one instance when they began working on one aspect of the campaign that I would have liked to have been more involved in. It was a minor issue, but they could communicate their steps to us a little better. Overall, I’ve been very happy with them.

Do you have any advice for potential customers?

To get the most out of the engagement, new clients should be prepared to dedicate the time and resources to completing the onboarding assignments. When we first started working with CIENCE Technologies, they gave us several pieces of homework related to our messaging, products, unique selling proposition, and target market.

We found that we weren’t thinking about our business in the way we needed to for our outbound sales campaign to be effective. Clients that can focus on completing the exercises well will get a better return from their investment.

Introduce your business and what you do there.

I’m the corporate sales director for a beekeeping service.

What challenge were you trying to address with CIENCE Technologies?

Our offering is brand new, and as companies move forward with their sustainability efforts, we’re one small component to that. Since many companies aren’t aware of our services or how they can help their businesses, we needed lead generation support.

What was the scope of their involvement?

CIENCE assists us with getting appointments with clients. We work together with the team to develop the profiles of our ideal customers. From there, they use their services and technology to schedule appointments with us with representatives from companies who fit the profile.

What is the team composition?

We have an account manager and two people on the research side. For the appointment-setting services, we work with another person, for a total of four contacts.

How did you come to work with CIENCE Technologies?

One of our marketing teammates did a lot of research, and we looked together at all the different available options. We made a list of several companies, listened to their presentation, and met as a group to decide which group would be the best fit for us. 

We took the final 20, narrowed it down to three, and in the end, selected CIENCE.

How much have you invested with them?

We’ve spent approximately $47,000.

What is the status of this engagement?

We’ve been working together since March 2020.

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their work is very good. To date, we’ve signed contracts equaling 3,880, with verbal commitments for an additional 13,000. In the pipeline, we have 75% in terms of stage at 30,000, and at 50%, another 50,000.

How did CIENCE Technologies perform from a project management standpoint?

CIENCE is an excellent team. At the beginning of the project, we met once a week. Now we meet every other week. During those meetings, we review what we’ve been working on since our last meeting, and see if there are any tweaks that need to be made and go over general feedback. They’re very responsive.

In terms of tools, we use Slack, Google Sheets, and email. We also established it so that CIENCE could put data in Salesforce and Calendly.

What did you find most impressive about them?

It’s a high-touch partnership. Their services are very personal. On several occasions, we’ve heard comments from people who are impressed with our ability to get in touch with them. We’ve even had people ask who we’re using, because they want CIENCE’s services as well. 

We’ve had prospects who’d never even heard our name, but by the time I met with them, they’d already had multiple, pleasant communications with the CIENCE team.

Are there any areas they could improve?

They were always very open to the details we wanted implemented and accepting of how we wanted to be represented.

Do you have any advice for potential customers?

If you’re a small company like we are, and it’s a big deal to come up with a budget to do something like this, put the time in so that you really understand what you want to communicate and how you want to communicate it.

Introduce your business and what you do there.

I’m the head of operations for the United States at Lexplore. We offer Software as a Service (SaaS). 

What challenge were you trying to address with CIENCE Technologies?

We needed lead generation services.

What was the scope of their involvement?

CIENCE Technologies did customized research for us to identify target customers. Then, they worked with us to develop email and phone scripts. They reached out to those approved potential customers. The team also ran statistical analysis on the number of emails sent and phone calls made; whether there was a positive, negative, or neutral response; and whether there were details in regard to that response. They delivered that information to us on a weekly basis.

If there was a positive response in terms of a potential customer that wanted to learn more information about our company and service, CIENCE booked the demo appointment directly on my calendar. Then, I took it from there.

What is the team composition?

In total, we probably worked with 10 team members. We had about six resources dedicated to us.

How did you come to work with CIENCE Technologies?

I got one of their inbound marketing emails. Their sales rep reached out to me; he happened to be from San Diego, which is where I live. We set up a call, and he walked me through their different services. They seemed to be transparent and had a good customer base. I also liked what the deliverables were. We’re a smaller company, so to hire, ramp up, and leverage six resources is a tremendous investment.

How much have you invested with them?

It was about $4,800 a month.

What is the status of this engagement?

Our work together began in June 2020 and ended that December.

What evidence can you share that demonstrates the impact of the engagement?

We were able to measure the success of their work through data because they were so transparent. Every week, they showed us how many calls were being made and the responses. Our KPI was how many demos we wanted to book, and they exceeded that goal in the first month. We shifted our strategy multiple times, which made the KPIs a little more complicated, but they did a great job pivoting every time to meet our business needs.

How did CIENCE Technologies perform from a project management standpoint?

We initially met weekly, but that became excessive. Also, they were just going through the slide deck of stats, which was a bit repetitive. We had a conversation and decided to meet every other week and just look at the high points rather than every stat. Once we had that conversation, the workflow became really effective. They had a tendency to over-communicate, which I appreciated — it’s just a matter of how much communication the customer wants. They’re a very transparent company, so they’ll share with you as much information as you want to know. 

They used Basecamp, where we could find all of our documents and data analysis. They also used Google Sheets and Docs. 

What did you find most impressive about them?

I was most impressed by how quicky they learned. It was really remarkable how they felt like a part of our team within a very short period of time. They not only met our KPIs quickly but were also able to understand our product and who we are. We’re a smaller company based in the US and all over the world, and they were flexible to those intricacies and matched them really quickly.

Are there any areas they could improve?

No — they were fantastic. 

Any advice for potential customers?

There is a significant amount of work that the customer needs to do in the beginning to make sure that they’re very clear on what they want CIENCE to research, in terms of the profile of the potential customer, as well as all of the scripting.

Also, CIENCE is very careful about making sure that they don’t get blocked from email servers, so even though they have a list of 200 potential customers, they only send out small batches each week. Customers should be aware that it’s an accumulation process, and in order to get the benefit of CIENCE, you really need to be with them for a minimum of three months. Understanding that as a customer going into the process is important, as is making that initial investment of time in the first week. Delaying any of the scripts or information that CIENCE needs to get going will delay the entire process. 

Introduce your business and what you do there.

I’m the VP of sales and marketing for a company that provides outsourced managed IT services to small and mid-sized companies.

What challenge were you trying to address with CIENCE Technologies?

We hired them for lead generation.

What was the scope of their involvement?

They generate targeted leads lists and created lead generation campaigns through digital marketing efforts such as email, social media, cold calls, Google Ads, and more. Their ultimate job is to set discovery appointments for us with prospective customers.  

What is the team composition?

We worked with about seven teammates, including a program manager, project manager, and sales call lead. We also have a high-level account manager and someone managing digital marketing web pages. 

How did you come to work with CIENCE Technologies?

I know a salesperson there who recommended their services. One of their partners is in the same CEO group as our CEO.

How much have you invested with them?

We’ve spent about $22,000. 

What is the status of this engagement?

We’ve been working together since October 2020.

What evidence can you share that demonstrates the impact of the engagement?

Their service has been excellent so far. They’ve generated about five appointments so far, and we’ve only been engaged with them for about 60 days. We’re still working out the details for scripting on emails, calls, and LinkedIn messaging.

At this point, we’re still in the onboarding phase, but I’m impressed with their work so far. As long as we apply our improvements, we should start seeing some new customers and revenue.  

How did CIENCE Technologies perform from a project management standpoint?

We communicate through email and a recurring phone call twice each month. Our teams have also connected through conference calls and ad hoc meetings when needed. They were great with project management and meeting deadlines. They haven’t missed any deadlines at this point. 

What did you find most impressive about them?

They’re amazing at creating leads lists. I  haven’t seen a more accurate list that better targets the demographics I provided. They continue to deliver on that, which is stellar. 

My main contact takes my suggestions and critiques the right way, and applies them quickly. She also takes time to explain their strategy behind their decisions, so it’s always a productive conversation. These types of campaigns are delicate, so I appreciate that attention to detail. They’re reaching out to people more efficiently and in greater volumes. 

Are there any areas they could improve?

There are some small fine-tuning challenges we’re facing in terms of getting the messaging better aligned with the brand and reducing the level of aggressive sales-driven language in communications with prospective customers.

We’re hoping that our adjustments establish relationships and position us as a thought leader. At this point, we’re working together to achieve this balance as they onboard.  

Do you have any advice for potential customers?

Listen in on their calls and work hard on the script to make sure the message reflects your brand. Ask to hear and see their communication. Be involved, engaged, and patient.  

Introduce your business and what you do there.

I’m the VP of a compressed air testing company. We examine dirt, oil, and gas concentrations in compressed air. 

What challenge were you trying to address with CIENCE Technologies?

We needed a company to help us with leads and sales generation through marketing.

What was the scope of their involvement?

They’re responsible for researching and finding potential leads that are qualified for compressed air testing. When they’ve located a strong lead, they reach out and set up appointments for our team to speak with them.

What is the team composition?

I work with a team of about three of them on a weekly basis. 

How did you come to work with CIENCE Technologies?

One of my subsidiaries was working with them. 

How much have you invested with them?

We’ve spent close to $30,000 so far. 

What is the status of this engagement?

We’ve been working together since June 2020.

What evidence can you share that demonstrates the impact of the engagement?

It’s been a good relationship so far, and our team has seen a ton of leads from their team. Prior to hiring them for these services, we were trying to manage this process in-house. Their help has made a big difference.  

How did CIENCE Technologies perform from a project management standpoint?

We communicated through email and Slack. They were usually holding me to my deadlines, which was impressive. 

What did you find most impressive about them?

They were very good at sourcing leads that qualified for our specific certifications and requirements. Their team also provided statistics weekly on their performance. It was a very strong report. On average, we’re seeing 3–5 phone calls each week from new customers. 

Are there any areas they could improve?

They’re great. I don’t have any complaints. 

Do you have any advice for potential customers?

They’re a skilled team with very competitive prices. I’d recommend them.