What evidence can you share that demonstrates the impact of the engagement?
CIENCE Technologies freed up our sales representatives to focus on communicating with qualified leads. Our team is no longer tied to their computers and phones after each trade show. Using their leads, we’ve been able to connect with a variety of individuals and companies to create business opportunities.
How did CIENCE Technologies perform from a project management standpoint?
They did a fantastic job of keeping us up to date with necessary information. We had a weekly video call where we would discuss their research and outreach. A day before the call, they’d send us a detailed report so that we could prepare questions beforehand. This included a variety of trends and statistics, including the number of people they contacted, lists of bouncebacks from emails, favorable responses, and leads that were passed on to our team.
Many different questions came up as they were contacting leads, and whenever they were unsure how to respond, they engaged with us right away. They were also quick to let us know about leads that we needed to contact.
What did you find most impressive about them?
I was impressed with their ability to break down their outreach process. I was also pleased with the reports they sent. Their in-depth analysis was extremely beneficial for our team. They gave us a sense for why certain leads didn’t want to follow up, which helped us understand both the positive and negative aspects of our sales strategy. Also, they always seemed eager to learn more about our business and our end users.
Are there any areas they could improve?
I can’t think of any negatives from the partnership. They were engaging and did everything we asked them to do.
Do you have any advice for potential customers?
Give them as much information as you can. Tell them about your business, your lead follow up process, and the results that you want.