Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 16 projectsTECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 166 projectsRemote CoWorker is a virtual assistance company that provides a wide range of services, including administrative support, marketing, and specialized tasks. They receive high praise for their professionalism, efficiency, and the quality of their virtual assistants, with 100% of reviewers noting positive impacts on their businesses. Clients frequently commend their transparent communication and ability to fit within budget constraints.
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Undisclosed< $25 / hr250 - 999West Hollywood, CA
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See all 1 projectsVirtual Coworker is a company specializing in data entry and bookkeeping services. According to reviews, 100% of clients praised their ability to deliver precise and timely financial data, appreciating their cost-effective pricing and ease of interaction. Clients expressed complete satisfaction with no areas for improvement identified.
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$1,000+Undisclosed10 - 49Toronto, Canada
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See all 58 projectsVeta Virtual is a virtual receptionist company primarily serving legal firms by managing call handling, appointment scheduling, and client communication. The feedback from clients is overwhelmingly positive, with 100% noting their responsiveness and professionalism. Clients appreciate Veta Virtual’s ability to integrate seamlessly into their operations, enhancing both client service and operational efficiency.
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Featured
What are Featured Providers?
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
See all 10 projectsHelpSquad is a customer service augmentation company offering services such as live chat, call center support, and virtual assistant solutions. Their reviews indicate high satisfaction, with 100% of clients praising their responsiveness, professionalism, and ability to increase lead generation and conversion rates. Their services are noted for being cost-effective and tailored to client needs, with no significant areas for improvement identified.
$1,000+Undisclosed1,000 - 9,999Santa Monica, CAServices provided
See all 10 projectsBoldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.
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UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
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See all 2 projectsThe Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success.
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$1,000+< $25 / hr50 - 249Sheridan, WY
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See all 9 projectsScalemill is a dedicated sales and lead generation company known for its effective sales development and appointment setting services. Across various projects, clients consistently report positive outcomes, with 100% target achievement in some cases and exceeding expectations in others. The company is praised for its adaptability, communication, and team synergy, although some reviews suggest improvements in advanced reporting and strategy creation. Overall, 85% of the feedback highlights impressive results and efficient workflow management.
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UndisclosedUndisclosed10 - 49Spokane, WA
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See all 19 projectsSound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.
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$1,000+< $25 / hr1,000 - 9,999Quezon City, Philippines
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See all 8 projectsSourcefit is a business process outsourcing (BPO) company that offers a range of services, including call center management, customer service operations, and HR support. The feedback from reviews is predominantly positive, with 86% of the reviewers appreciating Sourcefit's responsiveness, cultural fit, and value for cost. However, 14% noted areas for improvement, such as the need for more initiative in process transformation and communication regarding changes.
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UndisclosedUndisclosed1,000 - 9,999Portland, OR
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See all 31 projectsAnswerConnect is a business process outsourcing company specializing in virtual receptionist and inbound call handling services. The reviews are overwhelmingly positive, with about 90% highlighting their reliable, organized, and professional service. Clients frequently commend their ability to manage high call volumes efficiently, which saves time and labor costs. There is a consistent theme of satisfaction with their customer service and adaptable scripting options.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
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$5,000+$25 - $49 / hr250 - 999Montego Bay, Jamaica
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See all 3 projectsGenesis Support Solution LTD is a call center service provider recognized for its dedicated and hardworking team. Reviews highlight their ability to improve client operations through effective call and email support. Approximately 100% of the feedback is positive, emphasizing their proactive approach to enhancement and efficient communication, leading to client satisfaction and increased sales.
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$1,000+Undisclosed50 - 249San Francisco, CA
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See all 4 projectswrrk is a customer support service provider specializing in technical troubleshooting and customer communication. Their reviews reveal that they efficiently meet service level agreements and adapt to evolving business needs. Approximately 90% of the feedback highlights their professionalism and scalability, while 10% suggest minor improvements in documentation and response times.
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Featured
What are Featured Providers?
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 46 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 22 projectsRemote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.
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$1,000+< $25 / hr50 - 249Knoxville, TN
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See all 3 projectsTaskforce BPO is a comprehensive business process outsourcing company specializing in telemarketing, data management, and outbound sales services. The overall feedback is highly positive, with clients appreciating their efficiency, cost-saving benefits, and excellent customer service, contributing to a reduction in monthly costs by approximately 30%. A minority of reviewers, around 10%, suggest minor improvements in transparency regarding costs.
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$1,000+< $25 / hr250 - 999Baliuag, Philippines
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See all 1 projectsTelework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.
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$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
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See all 2 projectsENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.
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$1,000+< $25 / hr50 - 249Fort Lauderdale, FL
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See all 4 projectsEvateck is a customer support outsourcing company that excels in managing client communications and optimizing support processes across various channels such as live chat, email, and social media. Reviewers consistently praise their professionalism, efficiency, and personalized approach, with 100% noting improvements in response times and customer satisfaction, although some suggest enhancing tool access and expanding language services.
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$1,000+< $25 / hr2 - 9Kyiv, Ukraine
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See all 20 projectsLeading Solution is a proficient data management and lead generation company known for their reliability and swift delivery. With a focus on enhancing sales outreach and generating market insights, they have earned positive feedback from 100% of their clients, who consistently highlight their exceptional communication and project management skills. Clients appreciate their ability to autonomously drive projects, meeting deadlines and delivering high-quality results with great efficiency.
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UndisclosedUndisclosed250 - 999Cape Town, South Africa
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See all 2 projectsMANGO5 is a customer service and sales support company specializing in providing comprehensive support solutions for international clients. Feedback highlights their effective communication and reliability, with 100% of reviewers noting improved customer satisfaction and trust. Clients appreciate their investment in employee training, although some mention the slow hiring process as a minor drawback.
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$1,000+< $25 / hr50 - 249Dumaguete, Philippines
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See all 3 projectsPac Biz Contact Center Outsourcing is a company specializing in call center and virtual assistant services. Reviews highlight their transparency, reliable customer service, and effective workflow, with 100% positive feedback on their ability to improve efficiency and client satisfaction. Clients praise their quality assurance processes and seamless integration with existing teams.
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$1,000+< $25 / hr250 - 999
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See all 1 projectsOffshore Business Processing is a business process outsourcing company specializing in data entry and supply chain management support services. According to reviews, 100% of the feedback is positive, highlighting their seamless communication, improved service quality over time, and integration into clients' teams. The company has notably enhanced client focus by handling 87%–93% of a client's data entry tasks.
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$1,000+< $25 / hr50 - 249Gurugram, India
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See all 12 projectsTech Fi Technologies is a multifaceted company specializing in web development, call center services, and digital marketing solutions. The firm has consistently received positive feedback, with approximately 90% of reviewers praising their subject knowledge, efficiency, and communication. Clients commend their ability to deliver quality projects on time and within budget, though some suggest incorporating more innovative design ideas.
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$10,000+< $25 / hr250 - 999دبي, United Arab Emirates
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See all 11 projectsDatapowerhub is a data management company specializing in data entry and database management services. Their expertise has significantly streamlined operations, allowing a dental clinic to enhance workflow and scale its business. With 100% positive feedback, clients particularly commend their experience and effective collaboration with in-house teams.
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UndisclosedUndisclosed50 - 249Sandton, South Africa
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See all 7 projectsVA Connect is a versatile staffing and virtual assistance company providing services such as digital marketing, software development, customer service, and administrative support. Reviews indicate strong project management and responsiveness, with 60% highlighting their ability to find suitable candidates and 40% appreciating their professionalism and alignment with company values. Some areas for improvement include enhanced pre-screening processes before client interviews.
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UndisclosedUndisclosed1,000 - 9,999Cincinnati, OH
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See all 1 projectsRDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.
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$1,000+< $25 / hr50 - 249Dhaka, Bangladesh
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See all 18 projectsASL BPO is a versatile outsourcing company offering services such as SEO, digital marketing, lead generation, customer support, and administrative assistance. Reviews highlight their professionalism, expertise, and adaptability, with 100% of reviewers praising their communication and project management skills. Clients report significant benefits, such as a 20% increase in customer satisfaction and a 15% reduction in operational costs.
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$1,000+< $25 / hr250 - 999
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See all 4 projectsNoon Dalton is a business process outsourcing (BPO) company specializing in providing remote administrative assistance and back-office support. Reviews indicate a strong focus on understanding client needs and delivering reliable service, with 100% of reviewers highlighting their effective communication and problem-solving approach. Clients appreciate their ability to integrate smoothly into existing teams, though a smoother onboarding process was suggested by one reviewer.
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$1,000+Undisclosed10 - 49Langley, Canada
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See all 16 projectsFiveRings Marketing is a lead generation and business development company, excelling in securing qualified meetings and optimizing digital marketing strategies. Reviews consistently highlight their reliable project management and responsiveness. Approximately 90% of reviews praise their proactive communication and commitment to client success, emphasizing their ability to deliver and exceed expectations.
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$10,000+$50 - $99 / hr10,000+Mount Olive, NJ
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See all 1 projectsTMP Direct is a call center service provider specializing in delivering comprehensive end-to-end customer support solutions. They consistently exceed client expectations, earning a 100% positive feedback score, with reviewers highlighting their professional attitude and effective communication. Clients appreciate their high-quality service and commitment to enhancing customer experience.
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$1,000+< $25 / hr250 - 999Edinburgh , Scotland
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See all 1 projectsSmartPA is a professional services company specializing in providing skilled personal assistants to support businesses in scaling operations and improving customer engagement. Reviews indicate a highly positive experience, with a focus on seamless integration and exceptional personal service, as mentioned by 100% of reviewers. The company's ability to integrate their PAs as perceived internal team members is particularly praised.
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$1,000+< $25 / hr50 - 249Barranquilla, Colombia
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See all 1 projectsEmpire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.
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Undisclosed< $25 / hr50 - 249Peoria, AZ
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See all 3 projectsGabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow.
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$1,000+< $25 / hr10 - 49
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See all 1 projectsSeamless Virtual Assistant is a company specializing in administrative support services, including coordinating email messaging and setting up demo dates. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their timely delivery, helpful personal interactions, and alignment with client values, resulting in successful project outcomes. Clients consistently express satisfaction with their professionalism and responsiveness.
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$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
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See all 3 projectsRemoteReps, a B2B sales and appointment-setting company, is praised for its effective communication, professionalism, and ability to generate significant results, with 67% of reviewers expressing satisfaction with their outcomes. However, 33% of reviews highlight issues with project management and a lack of understanding in B2B sales, suggesting room for improvement in transparency and industry-specific expertise.
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$1,000+$50 - $99 / hr50 - 249Farmington, CT
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See all 22 projectsStrategic Sales & Marketing is a telemarketing and lead generation company specializing in outbound sales and appointment setting. The firm receives overwhelmingly positive feedback, with approximately 90% of reviewers praising their ability to exceed desired metrics and generate quality leads. A notable 75% of reviewers commend their professional project management and adaptability to client needs. Clients appreciate their expertise in data mining and their ability to deliver impressive results, making them a valuable partner for businesses seeking to enhance sales and lead generation efforts.
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UndisclosedUndisclosed10 - 49Scottsdale, AZ
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See all 3 projectsBack Office Betties is a virtual receptionist service provider, primarily serving the legal sector. The company is praised for its exceptional customer service, with 100% of reviewers highlighting their professionalism and effective communication. Clients report increased productivity and stress reduction, with no significant negative feedback or areas for improvement noted. The company has been consistently recommended by peers in the legal community.
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UndisclosedUndisclosed250 - 999Beograd, Serbia
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See all 5 projectsSilver Bell Group is a staffing and business process outsourcing company specializing in talent acquisition, employee management, and operational support. Reviews indicate strong client satisfaction, with over 90% of clients praising their flexibility, professional ethics, and ability to meet project timelines. Common themes include their effective recruitment practices and responsive project management. Clients have noted a desire for minor improvements in communication clarity and proactive planning.
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$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
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See all 83 projectsCleverly is a lead generation agency focusing on LinkedIn and email outreach. Reviews reveal mixed feedback, with approximately 57% expressing satisfaction, citing strong communication, effective strategies, and low costs. However, 43% report dissatisfaction, mentioning inaccurate targeting, poor support, and unmet expectations. Cleverly’s professionalism and speed are praised, but concerns about execution and transparency persist.
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$1,000+< $25 / hr1,000 - 9,999Bristol, CT
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See all 10 projectsACC is a customer contact center company specializing in both inbound and outbound services, including customer service, technical support, and appointment setting. Reviews highlight their efficiency and quality of service, with approximately 70% noting quick response times and professionalism. While pricing is occasionally suggested as an area for improvement, 80% of reviews commend their reliable and effective services.
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$5,000+$150 - $199 / hr10 - 49
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See all 10 projectsAlphoric is a marketing agency specializing in lead generation and appointment setting, praised for its data-driven approach and value for cost. They receive overwhelmingly positive feedback, with 100% of reviewers highlighting the company's commitment to client success and prompt communication. Clients report significant improvements in sales outcomes, such as a 60% increase in close rates and booking numerous qualified calls.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsGabbyville is an outbound call services provider known for its exceptional customer service team. The reviews are overwhelmingly positive, with clients appreciating the company's capacity to handle increased demand and save significant monthly costs. Notably, 100% of the feedback highlights the efficiency and helpfulness of their representatives, showcasing their strong operational capabilities.
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$1,000+Undisclosed50 - 249Málaga, Spain
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See all 1 projectsAtender Group is a reliable and trustworthy partner specializing in building interactive platforms for businesses. The feedback highlights their effective communication and genuine interest in client growth, receiving 100% positive reviews. Clients note their impressive commitment to improvement and fostering long-term relationships.
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Undisclosed< $25 / hr50 - 249Stellenbosch, South Africa
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See all 1 projectsARC Business Process Outsourcing is a customer service outsourcing company specializing in multilingual support and issue resolution across various channels. The reviews highlight high professionalism and flexibility, with 100% positive feedback on leadership and project management. Clients report improved customer satisfaction and operational efficiency, with no noted areas for improvement.
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$10,000+< $25 / hr250 - 999
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See all 23 projectsMarke.tel is a dedicated outsourcing service provider, specializing in back-office support and customer service operations, ideal for businesses seeking scalable solutions. The overall feedback highlights their impressive project management efficiency and rapid scalability, with 100% of reviewers appreciating their value for cost and alignment with company values. Reviewers also commend their team integration and communication, while suggesting improvements in proactive process optimizations and holiday notifications.
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$250,000+$25 - $49 / hr250 - 999Miramar, FL
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See all 3 projectsArise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.
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Undisclosed< $25 / hr50 - 249Dhaka, Bangladesh
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See all 6 projectsCall Point Business Solutions Ltd. is a customer service and contact center provider specializing in phone, email, and administrative support. Reviewers highlight their efficient onboarding process, effective project management, and alignment with company values. They report significant improvements in customer satisfaction, with one client noting a 30-point CSat increase. Overall, 100% of the reviews commend their prompt service and capacity to meet and exceed expectations.
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UndisclosedUndisclosed250 - 999Denver, CO
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See all 26 projectsIntelligent Office is a business process outsourcing company specializing in services like telephone answering, virtual office, and office space solutions. Reviews highlight their quick response time and efficiency, with 100% of reviewers praising their speed and customer service. While some suggest pricing improvements, clients universally appreciate the convenience and effectiveness of their services.
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Undisclosed< $25 / hr1,000 - 9,999Haerbin Shi, China
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See all 3 projectsSynjones is a business process outsourcing company known for its reliable and efficient services, as evidenced by their positive client feedback. With 100% of reviewers highlighting their timely delivery and strong sense of responsibility, Synjones excels in enhancing work efficiency and reducing costs. While minor improvements in project startups were noted, they remain a trusted partner for large-scale operations.
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$1,000+$25 - $49 / hr250 - 999Newport Beach, CA
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See all 1 projectsInsurance Telemarketer is a lead generation and call center service provider that specializes in supporting insurance companies. Reviews indicate a high level of client satisfaction, with 100% positive feedback highlighting their professionalism, creativity, and strategic approach. Clients are impressed by their ability to deliver quality leads and timely services, with specific praise for their alignment with business values and dedication to customer needs.
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Undisclosed$25 - $49 / hr10 - 49Karachi, Pakistan
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See all 3 projectsMunzai Solutions is a lead generation and client management agency known for its adaptability and comprehensive outbound sales support. They consistently receive high ratings, with 100% of reviews highlighting their timely project delivery and effective communication. Clients appreciate their professionalism and flexibility, although some suggest deeper industry knowledge and enhanced reporting could further enhance their impact.
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$5,000+$100 - $149 / hr250 - 999
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See all 3 projectsClevertone is a professional review management company that excels in organizing and delivering seamless services. With 100% positive feedback, clients praise their transparent approach, efficient communication, and punctual delivery. Clevertone's ability to meet project goals without false promises is highly valued, making them a recommended partner for managing online reviews.
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UndisclosedUndisclosed50 - 249Denver, CO
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See all 23 projectsGenSales - B2B LeadGen is a lead generation company that specializes in outbound marketing and sales appointment setting. The company has received predominantly positive feedback, with approximately 89% of clients expressing satisfaction, praising their ability to understand industry-specific needs and generate qualified leads. However, feedback also indicated areas for improvement in communication and lead targeting.
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Undisclosed< $25 / hr10 - 49
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See all 2 projectsOverDrive Services is an outsourcing solutions provider offering business operations, accounting, and construction management services. Reviews highlight their exceptional project management, responsiveness, and ability to source quality candidates quickly. With over 95% of feedback being positive, clients praise OverDrive Services for significantly increasing revenue and delivering high-quality work that exceeds expectations.
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$1,000+< $25 / hr1,000 - 9,999Lewisville, TX
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See all 4 projectsInvensis Inc is a company that specializes in inbound and back-office services, including data entry, image processing, and compliance support. They receive overwhelmingly positive feedback, with 100% of reviews highlighting their efficiency, exceptional customer service, and cost-effectiveness. Clients experience substantial time savings and improved operational efficiencies, with 37% efficiency gains reported by some reviewers.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
95% Back Office Outsourcing5% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
38.1/40.019.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36/40.018/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.6/40.018.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
65% Back Office Outsourcing35% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
33.8/40.019.6/20 Reviews8.6/10 Clients & Experience5.6/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.