Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$1,000+Undisclosed250 - 999Calgary, Canada
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See all 3 projectsLine One Contact Centres Inc is a versatile customer service provider specializing in IT help desk services, outsourced call center functions, and multilingual technical support. The company consistently receives positive feedback, with 100% of reviewers praising their flexibility, responsiveness, and low turnover. Clients report a 90% call answer rate and no complaints over two years, indicating exceptional service quality and effective project management.
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$50,000+$25 - $49 / hr250 - 999Salisbury, NC
Services provided
See all 6 projectsGCS Agents is a versatile company that specializes in call center management, training, and back-office services. Client reviews highlight their professionalism and high-performance metrics, with 100% of reviewers noting their effective communication and tailored solutions. They have successfully managed a significant number of inbound calls and customer interactions, saving clients substantial time and costs. GCS Agents are praised for their comprehensive services and strong client relationships, with minimal areas for improvement suggested.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
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$1,000+< $25 / hr250 - 999Kyiv, Ukraine
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See all 3 projectsGlobal Bilgi is a customer support service provider known for offering dedicated call center and telesales solutions. The company receives positive feedback for its professional approach, with 100% of reviewers highlighting their business-oriented and results-driven strategies. Clients appreciate their transparency and reliability, while some note that their pricing is higher than competitors. Global Bilgi's adaptability and innovation, as shown by a 20% revenue target exceedance, are also well-regarded.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
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See all 6 projectsHiredSupport is a customer support service provider specializing in live chat, email, and social media engagement. Their reviews highlight a consistent reduction in response times and improvements in customer satisfaction scores, with 100% of reviewers noting their professionalism and adaptability. They are highly valued for their ability to integrate seamlessly with client systems and manage dynamic project requirements effectively, achieving customer satisfaction ratings as high as 91%.
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$5,000+Undisclosed250 - 999
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See all 5 projectsHabileData is a data annotation and management company, offering services such as text, image, and video annotation for AI and machine learning models. Across reviews, the company is praised for their high accuracy rates exceeding 97%, scalability, and responsive project management. Most reviewers appreciate their ability to deliver consistent quality and reliability, though some suggest improvements in real-time progress tracking dashboards.
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$5,000+< $25 / hr10 - 49
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See all 5 projectsBOTTLENECK DISTANT ASSISTANTS is a virtual assistant company that specializes in providing skilled virtual support for administrative, project management, and creative tasks. Reviews consistently highlight their effective communication, proactive approach, and thorough onboarding processes. Impressively, 100% of reviewers express satisfaction with no areas for improvement mentioned, and several commend the company for its excellent employee treatment and industry leadership.
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$25,000+$25 - $49 / hr10 - 49Gulf Breeze, FL
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See all 7 projectsMoreMeetings.com is a professional lead generation and appointment-setting company that consistently delivers high-quality results, as evidenced by their ability to meet and often exceed client expectations. Across several reviews, they are praised for their professionalism, efficiency, and effective communication strategies, with 100% of reviewers noting their impressive ability to generate qualified leads and improve sales processes. Their commitment to client satisfaction and adaptability has established them as a trusted partner in enhancing sales efficiency.
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Featured
What are Featured Providers?
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
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$1,000+< $25 / hr250 - 999
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See all 2 projectsARDEM Incorporated specializes in providing data entry and back office services, significantly aiding businesses in time management and data organization. According to client feedback, their services are highly effective; 100% of reviewers describe them as successful and reliable in delivering promised outcomes, leading to substantial time savings of approximately 1,200 hours per month.
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$1,000+< $25 / hr50 - 249Sheridan, WY
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See all 12 projectsScalemill is a versatile company specializing in sales development, outbound sales generation, and customer service support. They consistently receive positive feedback, with over 90% of reviews highlighting their adaptability, reliability, and effective project management. Clients frequently commend their ability to integrate seamlessly into existing workflows and their success in generating high-quality leads and improving operational efficiency.
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$5,000+< $25 / hr250 - 999Dhaka, Bangladesh
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See all 17 projectsSkyTech Solutions is a multifaceted business process outsourcing (BPO) company offering services such as customer support, telesales, order processing, inventory management, and image editing. With a high success rate, SkyTech Solutions consistently receives praise for their project management, adaptability, and communication, achieving significant improvements in client metrics such as sales increases and error reductions. Approximately 90% of reviews commend their professionalism and commitment to client success, although some suggest enhancements in reporting transparency and regional support.
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UndisclosedUndisclosed50 - 249Gastonia, NC
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See all 7 projectsAnswerLive is a call center service provider specializing in after-hours and 24/7 answering services. The reviews highlight their professionalism and efficiency, with approximately 83% of reviewers praising their responsiveness and customer service. However, some challenges include communication gaps during team transitions and occasional duplicate messaging. Overall, clients appreciate AnswerLive's dedication to maintaining seamless operations and recommending them for similar service needs.
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$250,000+< $25 / hr1,000 - 9,999Santa Clarita, CA
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See all 2 projectsTri Source International is a customer support services provider that specializes in handling inbound calls and emails for businesses. The company is praised for its high-quality service, with 100% of reviewers expressing satisfaction with their ongoing projects. Clients commend Tri Source International's effective communication and adaptability, with staff consistently meeting client needs and contributing to improved customer retention.
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$1,000+< $25 / hr1,000 - 9,999Quezon City, Philippines
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See all 12 projectsSourcefit is a business process outsourcing company that offers a wide range of services, including staffing, HR, and IT support. Across the reviews, 100% of clients appreciate Sourcefit’s alignment with company values and high value for cost. However, some feedback indicates minor delays in recruitment processes and suggests improving proactive communication during peak activity periods. Overall, clients commend Sourcefit for their responsiveness, effective team management, and seamless integration into their operations.
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UndisclosedUndisclosed250 - 999Tallahassee, FL
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See all 8 projectsPATLive is a company that offers 24/7 phone answering services tailored to small businesses and individual entrepreneurs. The reviews underscore PATLive's efficiency in managing calls, saving clients significant time, and enhancing communication. Approximately 100% of reviewers appreciate the professionalism and skill of PATLive's team, with 83% noting the value of their service in reducing workload. Despite some concerns over cost, 100% of clients affirm its justified expense given the reliable service and positive customer interactions.
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$1,000+$25 - $49 / hr250 - 999Ocala, FL
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See all 1 projectsAnsafone Contact Centers is a call center service provider with significant national capabilities, specializing in supporting both English and Spanish-speaking populations. The company received overwhelmingly positive feedback, with praises for their skilled representatives and flexibility in accommodating changing needs. Approximately 90% of the reviews highlighted their strong project management and responsiveness.
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UndisclosedUndisclosed250 - 999Houston, TX
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See all 6 projectsOnQ Global is a business process outsourcing (BPO) company specializing in remote call center services, business intelligence dashboards, and revenue cycle management support. The firm has received overwhelmingly positive feedback, with approximately 98% of clients noting their high-quality service and project management skills. Clients are particularly impressed by OnQ Global's ability to integrate into business operations and their commitment to aligning with clients' goals.
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UndisclosedUndisclosed1,000 - 9,999Fort Lauderdale, FL
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See all 1 projectsOutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.
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$1,000+< $25 / hr250 - 999Walnut, CA
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See all 1 projectsHelplama specializes in providing customer support services, including managing communication channels such as emails, live chat, phone, and social media inquiries. The overall feedback highlights their efficiency in improving response times and customer satisfaction, as well as their organized project management and impressive agent retention. The client noted no areas for improvement, indicating high satisfaction with Helplama's services.
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$10,000+$50 - $99 / hr1,000 - 9,999Makati City, Philippines
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See all 1 projectsOpen Access BPO is a back-office service provider offering data entry and client report compilation services. Their clients overwhelmingly praise their ability to deliver quality work quickly and efficiently, with 100% of reviewers highlighting their excellent client service and communication. However, they are noted to have room for improvement in proactive customer service beyond the sales phase.
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$1,000+< $25 / hr250 - 999Jefferson City, MO
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See all 1 projectsGroupOne is a back-office service provider specializing in medical billing. According to reviews, the company enables clients to save significant time and resources, with 75% of work being offloaded and 20 man-hours saved monthly. Positive feedback highlights their ease of use, while some suggest improvements in reporting services.
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$5,000+Undisclosed250 - 999
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See all 2 projectsIQ BackOffice is a back-office service provider specializing in payment processing, cyber security, and legal crowdsourcing services. The company is highly regarded for its innovative technology, excellent customer service, and ability to significantly save clients time and money, with 100% positive feedback. Reviewers frequently mention their strengths in efficiency and safety, with no noted areas for improvement.
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$1,000+< $25 / hr1,000 - 9,999Princeton, NJ
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See all 26 projectsOutsource RCM is a medical billing and revenue cycle management company specializing in optimizing financial processes and reducing administrative burdens. Across their reviews, 100% of clients praise their expertise, structured workflows, and the ability to enhance efficiency and accuracy. The consistent feedback highlights their professionalism, responsiveness, and strategic approach to improving billing operations, with no significant areas for improvement noted.
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$1,000+< $25 / hr50 - 249Amritsar, India
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See all 5 projectsOctopus Tech Solutions is a dedicated call center service provider known for their telemarketing, lead generation, and inbound-outbound communication expertise. They maintain a strong focus on customer interaction, with 100% of reviews highlighting their responsiveness, dedication, and seamless communication. Clients praise their professionalism and effectiveness, noting a consistent track record of meeting project goals without identified areas for improvement.
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UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
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See all 2 projectsThe Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success.
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$5,000+Undisclosed10 - 49
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See all 28 projectsUpcall is a lead generation company specializing in appointment setting and customer engagement services. Reviews highlight a professional and responsive team with impressive project management and a flexible service model. Approximately 80% of clients commend their high communication and ability to meet expectations. Some clients noted areas for improvement, such as integration with other platforms and call agent expertise.
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UndisclosedUndisclosed10 - 49Spokane, WA
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See all 19 projectsSound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.
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UndisclosedUndisclosed1,000 - 9,999Portland, OR
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See all 31 projectsAnswerConnect is a business process outsourcing company specializing in virtual receptionist and inbound call handling services. The reviews highlight their strong customer service, personalized solutions, and cost-effectiveness, with approximately 90% of feedback emphasizing their positive impact on productivity and efficiency. Additionally, reviewers appreciate the company's flexibility and ease of communication, with many noting significant time and labor savings.
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$5,000+$25 - $49 / hr250 - 999Montego Bay, Jamaica
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See all 3 projectsGenesis Support Solution LTD is a call center service provider recognized for its dedicated and hardworking team. Reviews highlight their ability to improve client operations through effective call and email support. Approximately 100% of the feedback is positive, emphasizing their proactive approach to enhancement and efficient communication, leading to client satisfaction and increased sales.
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$1,000+Undisclosed10 - 49
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See all 28 projectsLunas Consulting is a lead generation and business consulting firm that excels in creating tailored outbound strategies and optimizing digital marketing efforts. Clients consistently praise their data-driven approach, with 100% positive feedback highlighting their ability to adapt strategies to fit unique industry needs. Approximately 40% of reviews commend their expertise in integrating data analysis and refining strategies based on performance metrics.
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$1,000+< $25 / hr1,000 - 9,999Makati, Philippines
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See all 3 projectsCloudstaff is a versatile outsourcing company providing offshore staffing solutions across various functions such as accounting, loan processing, and sales support. Reviewers highlight Cloudstaff's efficiency, proactive account management, and ability to scale operations, with around 70% praising their commitment to employee satisfaction and strong client relationships. Improvements are suggested in streamlining processes outside regular operations and enhancing candidate assessment protocols.
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$1,000+< $25 / hr50 - 249Knoxville, TN
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See all 3 projectsTaskforce BPO is a comprehensive business process outsourcing company specializing in telemarketing, data management, and outbound sales services. The overall feedback is highly positive, with clients appreciating their efficiency, cost-saving benefits, and excellent customer service, contributing to a reduction in monthly costs by approximately 30%. A minority of reviewers, around 10%, suggest minor improvements in transparency regarding costs.
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Undisclosed< $25 / hr250 - 999Dallas, TX
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See all 3 projectsRelay Human Cloud is a company specializing in staff augmentation services, providing skilled remote professionals across various industries. Reviews consistently highlight their effective communication, seamless integration into existing teams, and significant enhancement of productivity, with no areas for improvement noted. Approximately 100% of reviewers commend their capacity to align with company values and offer cost-effective solutions, making them a valuable partner.
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$1,000+< $25 / hr250 - 999Princeton, NJ
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See all 28 projectsExpress Virtual Assistant is a company specializing in providing virtual administrative support, customer communication management, and research assistance. Across their reviews, clients appreciate their professionalism, reliability, and ability to integrate seamlessly into existing workflows, with 100% of reviews highlighting their communication and timely task delivery. Additionally, 78% of reviewers commend their ability to adapt and require minimal supervision.
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$1,000+< $25 / hr250 - 999Baliuag, Philippines
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See all 1 projectsTelework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.
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$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
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See all 2 projectsENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.
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$1,000+< $25 / hr50 - 249Fort Lauderdale, FL
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See all 5 projectsEvateck is a customer support outsourcing company that excels in managing client communications and optimizing support processes across various channels such as live chat, email, and social media. Reviewers consistently praise their professionalism, efficiency, and personalized approach, with 100% noting improvements in response times and customer satisfaction, although some suggest enhancing tool access and expanding language services.
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$1,000+< $25 / hr1,000 - 9,999
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See all 7 projectsOutsource2india is a data management and back-office support company, offering services such as data entry, database management, and administrative support. They consistently deliver accurate and structured outputs, as noted by 100% of the reviewers, with 80% highlighting their attention to detail and professionalism. Feedback is overwhelmingly positive, emphasizing their value for cost and reliability.
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UndisclosedUndisclosed250 - 999Cape Town, South Africa
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See all 2 projectsMANGO5 is a customer service and sales support company based in Cape Town, South Africa, catering to a global clientele. The company is praised for its effective customer satisfaction and sales conversion rates, matching those of US teams. Positive reviews highlight their reliability, commitment to continuous improvement, and a strong foundation of trust, while some note the time-intensive hiring process. Overall, feedback is predominantly positive.
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$1,000+< $25 / hr50 - 249Dumaguete, Philippines
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See all 3 projectsPac Biz Contact Center Outsourcing is a company specializing in call center and virtual assistant services. Reviews highlight their transparency, reliable customer service, and effective workflow, with 100% positive feedback on their ability to improve efficiency and client satisfaction. Clients praise their quality assurance processes and seamless integration with existing teams.
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$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
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See all 3 projectsRemoteReps, also known as CC Capital Group, is a company specializing in outsourced B2B appointment setting and sales calls. Analyzing their reviews reveals a mixed reception: 67% of feedback is positive, highlighting their effective communication and strong candidate quality, while 33% indicates dissatisfaction due to misalignment with certain B2B sales expectations. Overall, they are praised for professionalism but advised to enhance transparency in their sales process.
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$1,000+< $25 / hr250 - 999
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See all 1 projectsOffshore Business Processing is a data entry and business process outsourcing company. Reviews highlight their seamless integration into existing teams and consistent service quality over time, with no degradation noted in four years of collaboration. Approximately 87%–93% of the client's data entry work is managed by them, indicating strong client satisfaction and reliance on their services.
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$1,000+< $25 / hr50 - 249Gurugram, India
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See all 12 projectsTech Fi Technologies is a multifaceted company specializing in web development, call center services, and digital marketing solutions. The firm has consistently received positive feedback, with approximately 90% of reviewers praising their subject knowledge, efficiency, and communication. Clients commend their ability to deliver quality projects on time and within budget, though some suggest incorporating more innovative design ideas.
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$10,000+< $25 / hr250 - 999دبي, United Arab Emirates
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See all 11 projectsDatapowerhub is a data management company specializing in data entry and database management services. Their expertise has significantly streamlined operations, allowing a dental clinic to enhance workflow and scale its business. With 100% positive feedback, clients particularly commend their experience and effective collaboration with in-house teams.
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$1,000+Undisclosed50 - 249San Francisco, CA
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See all 4 projectswrrk is a customer support service provider specializing in technical troubleshooting and customer communication. Their reviews reveal that they efficiently meet service level agreements and adapt to evolving business needs. Approximately 90% of the feedback highlights their professionalism and scalability, while 10% suggest minor improvements in documentation and response times.
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UndisclosedUndisclosed1,000 - 9,999Cincinnati, OH
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See all 1 projectsRDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.
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$1,000+< $25 / hr250 - 999
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See all 4 projectsNoon Dalton is a business process outsourcing (BPO) company specializing in providing remote administrative assistance and back-office support. Reviews indicate a strong focus on understanding client needs and delivering reliable service, with 100% of reviewers highlighting their effective communication and problem-solving approach. Clients appreciate their ability to integrate smoothly into existing teams, though a smoother onboarding process was suggested by one reviewer.
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$10,000+$50 - $99 / hr10,000+Mount Olive, NJ
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See all 1 projectsTMP Direct is a call center service provider specializing in delivering comprehensive end-to-end customer support solutions. They consistently exceed client expectations, earning a 100% positive feedback score, with reviewers highlighting their professional attitude and effective communication. Clients appreciate their high-quality service and commitment to enhancing customer experience.
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$1,000+< $25 / hr250 - 999Edinburgh , Scotland
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See all 1 projectsSmartPA is a company specializing in providing personalized support services, including administrative and customer service roles, to businesses seeking flexibility in scaling their operations. The overall feedback is overwhelmingly positive, with a strong focus on their seamless integration into client teams and their ability to enhance business growth. Approximately 100% of the feedback highlights their exceptional communication and commitment to client success.
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UndisclosedUndisclosed1,000 - 9,999Makati, Philippines
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See all 1 projectsPenbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.
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$1,000+< $25 / hr50 - 249Barranquilla, Colombia
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See all 1 projectsEmpire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.2/40.019/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.2/40.017.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.2/40.017.6/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.