Call Center Solutions Africa(CCSA) Reviews (1), Pricing, Services & Verified Ratings

Tech, Talent, Equipment, Advisory

Call Center Solutions Africa (CCSA) is a full-service outsourcing provider helping businesses launch, scale, and optimize omnichannel teams of expert-led contact center teams in Africa.

We help global enterprises and African organizations build world-class, cost-efficient, and secure customer service operations - powered by Africa's skilled, multilingual workforce.

Min project size

$5,000+

Hourly rate

Undisclosed

Employees

10 - 49

Year founded

Founded 2022

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate Undisclosed

Rating for cost 5 /5

Most Common Project Size

$10,000 - $49,999 based on 1 review

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Overall Review Rating

5.0

Quality

5.0 /5
Schedule

5.0 /5
Cost

5.0 /5
Willing to Refer

5.0 /5

See all 1 Reviews

Call Center Solutions Africa(CCSA) Reviews

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Call Center Services Customer Service Outsourcing
$10,000 to $49,999
Feb. 2024 - May 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were most impressed by their professionalism, consistency, and ability to handle high volumes."

Dec 3, 2025

Marketing Manager, Bermuda Monetary Authority

Craig Ellis

Financial services
Hamilton, Montana
201-500 Employees
Online Review

Call Center Solutions Africa provided inbound customer support services for a financial services authority. The team handled phone, email, and chat responses, as well as QA reporting and performance summaries.

Call Center Solutions Africa significantly improved the client's call resolution rates. The team managed the project efficiently, met deadlines, and responded promptly to all the client's requests. Their professionalism, consistency, and ability to handle high volumes were truly outstanding.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the marketing management of Bermuda Monetary Authority

Describe what your company does in a single sentence.

We are a financial-services organization focused on safeguarding customers and ensuring secure, compliant market operations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Call Center Solutions Africa to accomplish?

We hired them to improve our customer-support response times.

SOLUTION

How did you find Call Center Solutions Africa?

Online Search
Clutch Site

Why did you select Call Center Solutions Africa over others?

Good value for cost
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Call Center Solutions Africa handled our inbound customer-support operations, including phone, email, and chat responses. Their key deliverables included daily ticket handling, SLA-based response times, quality-assurance reporting, and weekly performance summaries.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Call resolution rates increased significantly within the first month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project efficiently, met deadlines, and responded promptly to all our requests.

What was your primary form of communication with Call Center Solutions Africa?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by their professionalism, consistency, and ability to handle high volumes without compromising quality.

Are there any areas for improvement or something Call Center Solutions Africa could have done differently?

While the team performed exceptionally, there is always room to further streamline onboarding for new projects

RATINGS

5.0

Showing 1-1 of 1 Reviews

Our Story

Call Center Solutions Africa (CCSA) provides scalable contact center and BPO services that connect brands to customers with professionalism, empathy, and cultural understanding.

We blend technology, talent, and trust to deliver service excellence from Africa to global markets.

Quick Facts

3 years in business

Commonly Asked Questions

Yes

Open and transparent communication

We use global best practices and all rounded project management tools

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Call Center Solutions Africa(CCSA)

Tech, Talent, Equipment, Advisory

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Call Center Solutions Africa(CCSA) Reviews

Call Center Services for Financial Services Authority

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OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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Our Story

Quick Facts

Commonly Asked Questions

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Call Center Solutions Africa(CCSA)

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Call Center Solutions Africa(CCSA) Reviews

Call Center Services for Financial Services Authority

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

About the Team

Our Story

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Commonly Asked Questions

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What's your approach to communication and reporting?

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