Reducing Costs, Increasing Productivity

We are a well established Australian basedoffshore outsourcing company, offshoring different tasks for clients in a range of industries: 

  • Communications
  • Financial Services
  • Freight Forwarding
  • Government
  • Manufacturing
  • Retail
  • Technology
  • Transportation
 
$1,000+
 
< $25 / hr
 
250 - 999
 Founded
2012
Show all +
Melbourne, Australia
headquarters

Reviews

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Data Entry & Invoice Processing for Freight Forwarding Company

"From the day we started working together, four years ago, there hasn’t been any service degradation."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

Offshore Business Processing entered the project handling data entry. Their positive work brought more responsibility, like creating and maintaining supplier invoices, shipping schedules, and proof of delivery.

The Reviewer
 
11-50 Employees
 
Victoria, Australia
Lamia Napoli
Operations Manager, Asean Cargo Pty Limited
 
Verified
The Review
Feedback summary: 

Now an integral part of the team, Offshore Business Processing has helped ensure efficient and client-focused processes. The team is communicative and dedicated, performing with the same attention to detail and enthusiasm as their first day.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the import operations manager for Asean Cargo Pty Limited. We’re a freight forwarding company that provides both international and domestic supply chain management and customs clearance services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Offshore Business Processing?

We initially needed assistance with data entry to free our staff and ensure client focus. The project has expanded to include daily operations, such as entering all of our supplier invoices, as well as monthly tasks, like creating our shipping schedules.

SOLUTION

What was the scope of their involvement?

We began the project by giving Offshore Business Processing data entry responsibilities, which we had originally been doing internally but wanted to move away from due to how time intensive it is. This work included registering all of our shipments.

That went so smoothly, that we have increased their responsibilities. In addition to registering shipments, they now create proof of delivery for each shipment and enter all of our supplier invoices.

On a monthly basis, they update our shipping schedule so that our clients know exactly when each service is available. Offshore Business Processing has become an integral part of our team.

What is the team composition?

We have a team leader that oversees and manages everything, and we work with a team of three women who we interact with on a daily basis.

How did you come to work with Offshore Business Processing?

I knew the founder of Offshore Business Processing through previous work before she created the company. When she told us about Offshore Business Processing and explained what they could offer us, it made sense to work together.

How much have you invested with them?

We’ve spent $100,000–$250,000.

What is the status of this engagement?

We began working together in 2013, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have qualitative metrics, but I have seen a difference with our staff. Since they don’t have to dedicate their time to data entry, our staff is better able to serve clients. The quality of time and attention to detail we can now offer is incredible.

How did Offshore Business Processing perform from a project management standpoint?

We receive weekly and monthly reports from our team leader that detail how many jobs they have completed, the related department, the amount of time for each task, and what our percentage is for utilizing Offshore Business Processing. Aside from these reports, we communicate over email, phone, or Skype.

What did you find most impressive about them?

From the day we started working together, four years ago, there hasn’t been any service degradation. Occasionally, vendors can become stagnant after spending time on a contract, but their work has only gotten better. Issues are still brought to our attention immediately, the communication is seamless, and their team has become part of our company.

Are there any areas they could improve?

I can’t think of anything. Currently, it’s up to us to decide whether we want to grow the team further.

Do you have any advice for potential customers?

I would suggest utilizing their team as much as possible to see the most positive impact on your team. We use their services for about 87%–93% of our data entry work, and if we weren’t, the negative effect on our company would be massive.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have.