What evidence can you share that demonstrates the impact of the engagement?
I don’t have qualitative metrics, but I have seen a difference with our staff. Since they don’t have to dedicate their time to data entry, our staff is better able to serve clients. The quality of time and attention to detail we can now offer is incredible.
How did Offshore Business Processing perform from a project management standpoint?
We receive weekly and monthly reports from our team leader that detail how many jobs they have completed, the related department, the amount of time for each task, and what our percentage is for utilizing Offshore Business Processing. Aside from these reports, we communicate over email, phone, or Skype.
What did you find most impressive about them?
From the day we started working together, four years ago, there hasn’t been any service degradation. Occasionally, vendors can become stagnant after spending time on a contract, but their work has only gotten better. Issues are still brought to our attention immediately, the communication is seamless, and their team has become part of our company.
Are there any areas they could improve?
I can’t think of anything. Currently, it’s up to us to decide whether we want to grow the team further.
Do you have any advice for potential customers?
I would suggest utilizing their team as much as possible to see the most positive impact on your team. We use their services for about 87%–93% of our data entry work, and if we weren’t, the negative effect on our company would be massive.