Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$10,000+$50 - $99 / hr10,000+Mount Olive, NJ
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See all 1 projectsTMP Direct is a call center service provider specializing in delivering comprehensive end-to-end customer support solutions. They consistently exceed client expectations, earning a 100% positive feedback score, with reviewers highlighting their professional attitude and effective communication. Clients appreciate their high-quality service and commitment to enhancing customer experience.
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$1,000+< $25 / hr250 - 999Edinburgh , Scotland
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See all 1 projectsSmartPA is a company specializing in providing personalized support services, including administrative and customer service roles, to businesses seeking flexibility in scaling their operations. The overall feedback is overwhelmingly positive, with a strong focus on their seamless integration into client teams and their ability to enhance business growth. Approximately 100% of the feedback highlights their exceptional communication and commitment to client success.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
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UndisclosedUndisclosed1,000 - 9,999Makati, Philippines
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See all 1 projectsPenbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.
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$1,000+< $25 / hr250 - 999Princeton, NJ
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See all 28 projectsExpress Virtual Assistant is a company specializing in providing virtual administrative support, customer communication management, and research assistance. Across their reviews, clients appreciate their professionalism, reliability, and ability to integrate seamlessly into existing workflows, with 100% of reviews highlighting their communication and timely task delivery. Additionally, 78% of reviewers commend their ability to adapt and require minimal supervision.
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$1,000+< $25 / hr50 - 249Barranquilla, Colombia
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See all 1 projectsEmpire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.
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$1,000+< $25 / hr50 - 249Dhaka, Bangladesh
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See all 18 projectsASL BPO is a versatile outsourcing company offering services in SEO, digital marketing, customer support, and work order processing. Their reviews highlight their professionalism, effectiveness, and adaptability, with a 100% satisfaction rate from clients who commend their communication, timely delivery, and commitment to continuous improvement. Approximately 90% of reviewers noted impressive responsiveness and flexibility.
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Undisclosed< $25 / hr50 - 249Peoria, AZ
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See all 3 projectsGabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
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$1,000+< $25 / hr10 - 49
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See all 1 projectsSeamless Virtual Assistant is a company specializing in administrative support services, including coordinating email messaging and setting up demo dates. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their timely delivery, helpful personal interactions, and alignment with client values, resulting in successful project outcomes. Clients consistently express satisfaction with their professionalism and responsiveness.
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UndisclosedUndisclosed10 - 49Scottsdale, AZ
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See all 3 projectsBack Office Betties is a professional virtual receptionist service provider, highly regarded for its exceptional customer service and seamless integration into client operations. Across their reviews, 100% of feedback highlights their excellent client interaction, with multiple instances praising their ability to handle calls as if they are in-office staff. Their adaptable and personable approach has significantly enhanced client productivity and reduced stress related to receptionist tasks.
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$1,000+< $25 / hr1,000 - 9,999Bristol, CT
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See all 10 projectsACC is a customer contact center company specializing in both inbound and outbound services, including customer service, technical support, and appointment setting. Reviews highlight their efficiency and quality of service, with approximately 70% noting quick response times and professionalism. While pricing is occasionally suggested as an area for improvement, 80% of reviews commend their reliable and effective services.
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$1,000+Undisclosed10 - 49Langley, Canada
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See all 16 projectsFiveRings Marketing is a lead generation and business development company, excelling in securing qualified meetings and optimizing digital marketing strategies. Reviews consistently highlight their reliable project management and responsiveness. Approximately 90% of reviews praise their proactive communication and commitment to client success, emphasizing their ability to deliver and exceed expectations.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsGabbyville is an outbound call services provider known for its exceptional customer service team. The reviews are overwhelmingly positive, with clients appreciating the company's capacity to handle increased demand and save significant monthly costs. Notably, 100% of the feedback highlights the efficiency and helpfulness of their representatives, showcasing their strong operational capabilities.
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$1,000+Undisclosed50 - 249Málaga, Spain
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See all 1 projectsAtender Group is a reliable and trustworthy partner specializing in building interactive platforms for businesses. The feedback highlights their effective communication and genuine interest in client growth, receiving 100% positive reviews. Clients note their impressive commitment to improvement and fostering long-term relationships.
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$1,000+< $25 / hr1,000 - 9,999Delhi, India
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See all 66 projectsSunTec India is a versatile IT and outsourcing service provider, offering expertise in web development, SEO optimization, e-commerce management, and digital content creation. Across reviews, approximately 80% highlight their professionalism, attention to detail, and timely delivery. Clients frequently commend their solutions-oriented approach and responsive communication, although some suggest room for improvement in project timelines and proactive engagement.
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Undisclosed< $25 / hr50 - 249Dhaka, Bangladesh
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See all 6 projectsCall Point Business Solutions Ltd. is a customer service and contact center provider specializing in phone, email, and administrative support. Reviewers highlight their efficient onboarding process, effective project management, and alignment with company values. They report significant improvements in customer satisfaction, with one client noting a 30-point CSat increase. Overall, 100% of the reviews commend their prompt service and capacity to meet and exceed expectations.
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$1,000+$50 - $99 / hr50 - 249Farmington, CT
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See all 22 projectsStrategic Sales & Marketing is a B2B lead generation and telemarketing company renowned for its expertise in outbound sales and appointment setting. With a track record of exceeding agreed-upon metrics by multiples of two or three, they have garnered overwhelmingly positive feedback from clients. Over 90% of reviewers highlight their professionalism and the quality of leads generated, emphasizing their strong data mining capabilities and customized approach to sales solutions.
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Undisclosed< $25 / hr50 - 249Stellenbosch, South Africa
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See all 1 projectsARC Business Process Outsourcing is a customer service outsourcing company specializing in multilingual support and issue resolution across various channels. The reviews highlight high professionalism and flexibility, with 100% positive feedback on leadership and project management. Clients report improved customer satisfaction and operational efficiency, with no noted areas for improvement.
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$1,000+< $25 / hr2 - 9Kyiv, Ukraine
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See all 20 projectsLeading Solution is a lead generation and data enrichment company, highly praised for its efficiency and effective communication. Reviewers consistently highlight their promptness, reliability, and exceptional quality of work. Nearly 90% of testimonials emphasize their ability to deliver results on time and according to specifications, with 80% commending their outstanding client communication and autonomy in task execution.
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$250,000+$25 - $49 / hr250 - 999Miramar, FL
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See all 3 projectsArise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.
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UndisclosedUndisclosed250 - 999Denver, CO
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See all 26 projectsIntelligent Office is a business process outsourcing company specializing in services like telephone answering, virtual office, and office space solutions. Reviews highlight their quick response time and efficiency, with 100% of reviewers praising their speed and customer service. While some suggest pricing improvements, clients universally appreciate the convenience and effectiveness of their services.
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Undisclosed< $25 / hr1,000 - 9,999Haerbin Shi, China
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See all 3 projectsSynjones is a business process outsourcing company known for its reliable and efficient services, as evidenced by their positive client feedback. With 100% of reviewers highlighting their timely delivery and strong sense of responsibility, Synjones excels in enhancing work efficiency and reducing costs. While minor improvements in project startups were noted, they remain a trusted partner for large-scale operations.
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$1,000+$25 - $49 / hr250 - 999Newport Beach, CA
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See all 1 projectsInsurance Telemarketer is a lead generation company specializing in providing call center services to insurance agencies. Clients praise their ability to deliver high-quality, legitimate referrals, with 100% of reviewers highlighting the effectiveness of their lead generation. Additionally, their efficient communication and project management have been consistently commended, with no negative feedback reported.
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$10,000+$25 - $49 / hr1,000 - 9,999Kuala Lumpur, Malaysia
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See all 13 projectsUpstream BPO is a versatile business process outsourcing provider that offers services such as lead generation, customer service, and appointment setting. Across the reviews, 100% of clients highlighted their adaptability and effectiveness in managing overflow calls and improving lead targeting, with many noting their exceptional management and training. Approximately 80% of reviewers praised their strong communication and flexibility, while a small fraction (around 20%) acknowledged occasional areas for improvement that were swiftly addressed.
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UndisclosedUndisclosed250 - 999Beograd, Serbia
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See all 5 projectsSilver Bell Group is a staffing and business process outsourcing company specializing in talent acquisition, employee management, and operational support. Reviews indicate strong client satisfaction, with over 90% of clients praising their flexibility, professional ethics, and ability to meet project timelines. Common themes include their effective recruitment practices and responsive project management. Clients have noted a desire for minor improvements in communication clarity and proactive planning.
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Undisclosed$25 - $49 / hr10 - 49Karachi, Pakistan
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See all 3 projectsMunzai Solutions is a lead generation and client management agency known for its adaptability and comprehensive outbound sales support. They consistently receive high ratings, with 100% of reviews highlighting their timely project delivery and effective communication. Clients appreciate their professionalism and flexibility, although some suggest deeper industry knowledge and enhanced reporting could further enhance their impact.
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$1,000+< $25 / hr1,000 - 9,999Lewisville, TX
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See all 4 projectsInvensis Inc is a company that specializes in inbound and back-office services, including data entry, image processing, and compliance support. They receive overwhelmingly positive feedback, with 100% of reviews highlighting their efficiency, exceptional customer service, and cost-effectiveness. Clients experience substantial time savings and improved operational efficiencies, with 37% efficiency gains reported by some reviewers.
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$5,000+$100 - $149 / hr250 - 999
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See all 3 projectsClevertone is a professional review management company that excels in organizing and delivering seamless services. With 100% positive feedback, clients praise their transparent approach, efficient communication, and punctual delivery. Clevertone's ability to meet project goals without false promises is highly valued, making them a recommended partner for managing online reviews.
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$5,000+Undisclosed1,000 - 9,999Tucson, AZ
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See all 1 projectsIntugo is a back-office solutions provider known for its effective management of call centers, insurance verification, and administrative tasks. The company receives overwhelmingly positive feedback, with clients noting a reduction in missed calls from 24% to under 5% and improved insurance process accuracy from 92% to 99%. Reviewers frequently mention their impressive project management and cultural integration, with 100% praising their punctual delivery.
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$5,000+$150 - $199 / hr10 - 49
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See all 10 projectsAlphoric is a marketing agency specializing in lead generation and appointment setting, praised for its data-driven approach and value for cost. They receive overwhelmingly positive feedback, with 100% of reviewers highlighting the company's commitment to client success and prompt communication. Clients report significant improvements in sales outcomes, such as a 60% increase in close rates and booking numerous qualified calls.
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$1,000+< $25 / hr250 - 999
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See all 3 projectsANTS is a strategic consulting firm focusing on sales and post-sales services. Reviews highlight their exceptional value, result-oriented approach, and flexible management, leading to a 74% growth in net sales and a 39% increase in repeat customer requests. With 100% positive feedback, reviewers commend their 24/7 availability and efficient problem-solving strategies.
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$1,000+< $25 / hr250 - 999South Jordan, UT
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See all 1 projectsAdvancedMD is a back-office service provider that offers organized and state-of-the-art solutions for medical offices. The reviews highlight their strengths in creating a simpler, more efficient work environment with a friendly atmosphere, saving clients $450-$500 monthly. Approximately 85% of feedback is positive, emphasizing their ability to consistently deliver quality work and enhance brand reputation.
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$1,000+< $25 / hr50 - 249Ahmedabad, India
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See all 2 projectsDatainox is a data entry service provider specializing in both online and offline data management for diverse industries, including real estate and e-commerce. The company's clients consistently praise its fast, accurate, and innovative services, with 100% of reviewers expressing satisfaction and highlighting Datainox's professional and flexible workflow. The firm is also noted for its impressive client roster and high standards of data security.
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$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
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See all 85 projectsCleverly is a lead generation company specializing in LinkedIn and cold email outreach to drive growth and secure leads for various businesses. Reviews highlight mixed experiences, with approximately 50% of clients mentioning positive outcomes such as increased leads and effective strategies, while the remaining feedback expresses dissatisfaction with performance and communication, citing unmet promises and ineffective lead generation.
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$1,000+< $25 / hr10 - 49Capon Bridge, WV
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See all 7 projectsBungee (formerly Direct Answer) is a customer service outsourcing company providing call handling, billing support, data processing, and donor management services. The reviews reflect strong positive feedback, with approximately 90% of clients praising their responsive communication, tailored solutions, and high-quality support. Clients appreciate Bungee's ability to quickly adapt to changes and maintain seamless integration with their processes, resulting in enhanced efficiency and customer satisfaction.
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$10,000+< $25 / hr50 - 249Tijuana, Mexico
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See all 4 projectsCallTree BPO is a customer support and back-office outsourcing company known for its boutique size and personalized approach. Reviews highlight the company's strong project management skills, timely delivery, and ability to understand client needs, with 100% of reviewers expressing satisfaction. Clients appreciate CallTree BPO's commitment to employee well-being and recommend clear communication of goals for potential customers.
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$25,000+$25 - $49 / hr1,000 - 9,999San Francisco, CA
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See all 43 projectsALLSTARSIT is a company specializing in providing staffing and BPO services, known for their efficient recruitment processes and strong project management skills. Reviews highlight their ability to deliver quick and quality talent acquisition, with 100% of reviewers expressing satisfaction. Impressively, 95% retention rates were noted, and the company excels in communication and adapting to client needs, consistently receiving positive feedback.
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$1,000+< $25 / hr50 - 249Durrës, Albania
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See all 12 projectsDalerio Consulting is a versatile consulting firm offering services in recruitment, customer support, SEO, web development, and digital marketing. Across nine reviews, 100% of clients praise their responsiveness and professionalism, with 78% highlighting their flexibility and ability to accommodate specific needs. Clients frequently commend the high quality of service and effective communication provided by Dalerio Consulting.
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Undisclosed< $25 / hr10 - 49
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See all 1 projectsOverDrive Services is an outsourcing solutions provider offering business operations, accounting, and construction management services. Reviews highlight their exceptional project management, responsiveness, and ability to source quality candidates quickly. With over 95% of feedback being positive, clients praise OverDrive Services for significantly increasing revenue and delivering high-quality work that exceeds expectations.
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$1,000+$25 - $49 / hr50 - 249Zagreb, Croatia
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See all 6 projectsSignifico is a customer service outsourcing company known for its expertise in enhancing customer satisfaction and loyalty programs. Reviews highlight their reliability and efficiency, with 100% of clients mentioning timely project delivery and responsiveness. Approximately 67% of reviewers emphasize their alignment with client values and appreciation for their passion and expertise in service delivery.
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$1,000+< $25 / hr250 - 999Clarksville, TN
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See all 4 projectsPremier BPO is a back office service provider known for delivering efficient and quality solutions that enhance business operations. Reviewers praise their ability to improve speed and ease of operations, with positive feedback on their customer service and solution-oriented approach. Approximately 67% of the reviews highlight their strengths in client service and communication, while some note an opportunity for price improvement.
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$10,000+< $25 / hr250 - 999
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See all 23 projectsMarke.tel is a dedicated outsourcing service provider, specializing in back-office support and customer service operations, ideal for businesses seeking scalable solutions. The overall feedback highlights their impressive project management efficiency and rapid scalability, with 100% of reviewers appreciating their value for cost and alignment with company values. Reviewers also commend their team integration and communication, while suggesting improvements in proactive process optimizations and holiday notifications.
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$5,000+< $25 / hr250 - 999VI, Poland
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See all 1 projectsdatabroker is a company specializing in arranging sales meetings and providing group insurance solutions. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting databroker's reliability, flexibility, and top-tier service delivery. Their competence and alignment with client values are frequently praised, establishing them as a preferred partner for successful campaign execution.
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$1,000+< $25 / hr50 - 249Overland Park, KS
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See all 4 projectsHyre appears to be a staffing and recruitment company specializing in virtual assistant and remote staff placement, as evidenced by their ability to help clients efficiently onboard key team members. Reviews indicate a 100% satisfaction rate, with clients lauding their effective candidate selection and streamlined communication. Clients particularly appreciate Hyre's alignment with company values and their professional project management.
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$1,000+< $25 / hr250 - 999Mandaluyong City, Philippines
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See all 3 projectsSTAFFVIRTUAL is a customer support outsourcing company that provides 24/7 service tailored to enhance customer satisfaction and operational efficiency. Analyzing reviews, 100% of clients reported a 25% increase in customer satisfaction, commending their project management and adaptability, though suggesting more proactive process improvements could be beneficial.
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$1,000+< $25 / hr10 - 49Athens, AL
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See all 9 projectsIntelus Agency is a LinkedIn marketing and content creation firm specializing in brand awareness, lead generation, and targeted outreach. The reviews reflect a 100% positive feedback rate, with clients consistently praising their LinkedIn expertise, responsive communication, and personalized approach. Approximately 80% of reviewers highlight Intelus Agency's effectiveness in increasing brand visibility and engagement, while others commend their ability to simplify complex messaging.
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$5,000+$25 - $49 / hr10,000+Monterrey, Mexico
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See all 1 projectsSofttek is an IT service provider specializing in IT infrastructure and application system support services, including daily operation and maintenance. Their reviews highlight a successful, standardized project management process and a highly experienced delivery team. Feedback is overwhelmingly positive, with significant improvements in client satisfaction and work efficiency after engaging Softtek.
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$5,000+$50 - $99 / hr50 - 249Hitchin, England
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See all 5 projectsExcelerate360 Ltd is a sales consultancy and lead generation company, praised for its strong cultural fit and ability to integrate with clients' teams. They consistently deliver on time, adapting to clients' changing needs, with 100% positive feedback in reviews highlighting their impressive project management, sales strategy development, and lead generation capabilities. Approximately 60% of reviewers commend their communication and dedication to understanding clients' business models.
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Undisclosed< $25 / hr50 - 249Portland, OR
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See all 4 projectsHelloSells is a virtual customer service provider specializing in call handling and integration services for various business needs. Across multiple reviews, clients have praised HelloSells for their professionalism, effective communication, and responsive customer service. Approximately 90% of feedback highlights their strong availability and ability to improve sales conversions and operational efficiency, while a small percentage notes minor limitations in their scripting capabilities.
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$1,000+< $25 / hr250 - 999Montego Bay, Jamaica
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See all 2 projectsNICE Global is a business process outsourcing (BPO) company that specializes in call center services and customer support. Overall, they received positive feedback for their proactive communication, flexibility, and alignment with client values, with 100% of reviewers highlighting their cost-effectiveness and adaptability. Clients are impressed with their ability to enhance customer satisfaction metrics and increase customer lifetime value.
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$1,000+$25 - $49 / hr50 - 249
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See all 16 projectsBaltic Assist is a versatile outsourcing company specializing in accounting, financial strategy, and back-office services. With a strong emphasis on cost efficiency, they have consistently impressed clients by underpromising and over-delivering. Reviews highlight their exemplary project management, cultural alignment, and rapid onboarding process. Approximately 90% of feedback is positive, with frequent commendations for their quick adaptability and professional service delivery.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.9/40.018.2/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
36/40.019.4/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.7/40.016.8/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.5/40.018.2/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
33.8/40.016.4/20 Reviews9.8/10 Clients & Experience7.6/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.