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Top Customer Support Outsourcing Companies

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as Customer Support Companies in the United States, Customer Support Firms in the United Kingdom, and Customer Support Agencies in Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: April 4, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Easy to work with
Clients consistently highlight Hugo's approachability and professionalism, noting that they are 'really nice people to work with' and that the collaboration feels 'natural.' Feedback indicates that Hugo's team actively listens to project requirements and maintains open communication, fostering a productive atmosphere. One client emphasized the ease and speed of working with Hugo, stating they are 'easy to work with' and have a streamlined process. Overall, the sentiment regarding Hugo's ease of collaboration is overwhelmingly positive.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. Easy, fast, and streamlined. People there know what they’re doing, and they’re just really nice people to work with.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. The team knows what they’re doing, and they're really easy to work with.
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Scaling & QA Services for Media Company

5.0 Aug 23, 2023

From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect. Overall it’s been easy to work with Hugo.
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Call Center Services for Gaming Company

5.0 Aug 17, 2023

Communication played a pivotal role in our partnership, and Hugo excelled in this regard. They provided a range of communication channels including Slack, email, and even phone calls, ensuring that we were always connected and well-informed. The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Reviews mention Transparent
Clients have praised MindySupport for their transparency throughout the project lifecycle. Feedback highlighted that billing was clear and communication was efficient, with project managers proactively seeking feedback and discussing improvements. The ability to integrate services seamlessly into existing workflows and the timely resolution of issues were also noted, reflecting a strong commitment to transparent collaboration. Overall, the sentiment regarding transparency is highly positive, indicating a reliable partnership.

Staff Augmentation for Medical Imaging Software Startup

5.0 Jul 14, 2020

We were able to incorporate MindySupport's services directly into our workflows and it was a perfect fit. Communication was very smooth and we were able to get things up and running very quickly. Billing was transparent.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Industry Experience

Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
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morph

5.0 10 reviews

$5,000+

< $25 / hr

50 - 249

Beograd, Serbia

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

morph is a Customer Service Outsourcing company specializing in providing Call Center Solutions and Customer Support Services. They consistently maintain high customer satisfaction, with over 90% positive feedback noted in reviews. Clients commend morph for their proactive project management, dedication to employee well-being, and efficient response times, though some suggest they could expand their talent pool to better serve growing demands.

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Reviews mention Well-organized projects
Clients have expressed high satisfaction with Morph's project organization, highlighting their responsibility regarding deadlines and timely deliveries. One client noted that Morph often completed tasks ahead of schedule, allowing additional review time. The structured approach not only facilitated a smooth workflow but also resulted in a significant increase in website traffic and improved lead quality. Overall, the sentiment reflects confidence in Morph's ability to manage projects effectively.

Web UI/UX Design for Recruitment Agency

5.0 Dec 15, 2021

They are very responsible when it comes to deadlines. Sometimes, they even finish the job prior to the deadline, which is great, so we can have more time to review everything.
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2 of 3 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Lifestyle Brand
4.5 — A lifestyle brand has entrusted their customer service needs to morph. The team aids their email, live chat, and social media support pipelines and handles customer analytics by organizing user Read more
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Industry Experience

Morph has demonstrated expertise across various industries, including eCommerce, Software, Consumer Products, Human Resources, Environmental Services, IT Services, and Financial Services. Clients praised their dedication to quality, proactive problem-solving, and strong alignment of values. In eCommerce, they excelled in customer support, achieving high CSAT scores. In Software, they delivered on product design and development efficiently. Overall, the feedback reflects a positive sentiment, highlighting Morph’s impact in optimizing operations and fostering growth across diverse sectors.
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eCommerce Software Consumer Products Human Resources Design Transportation Environmental Services IT Services Financial services

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United States (6) Estonia (1) Germany (1) Greece (1) Serbia (1)

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Go4customer

5.0 5 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Noida, India

Services provided

30% Customer Service Outsourcing

40% Call Center Services

20% Market Research +1 service

10% Sales Outsourcing

Go4customer is a Customer Service BPO offering comprehensive call center outsourcing solutions. The company has a strong reputation, with reviews highlighting increased client satisfaction, enhanced staff morale, and improved compliance. Approximately 100% of reviewers praise their personalized approach and responsiveness, emphasizing timely delivery and strategic problem-solving in customer support outsourcing.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office for Residential Support Co
5.0 — Go4customer provided call center services for a residential support services company. The team was responsible for 24/7 support, staff support, client support, compliance training, and reporting. Read more
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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight Go4Customer's competitive pricing and strong value for money. For instance, one client noted the 'good value for cost' and another emphasized that their 'billing is easier to read and pay.' Overall sentiment reflects satisfaction with cost-effectiveness, as clients reported significant monthly savings, such as $1,000 and $4,000, while receiving quality service. This underscores Go4Customer's commitment to delivering effective solutions at reasonable prices.
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United States (2) Canada (1) India (1)

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Featured

What are Featured Providers?
Top Customer Service

5.0 67 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services

Top Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.

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Reviews mention Open to feedback
The feedback regarding Top Customer Service's openness to feedback is overwhelmingly positive. Clients noted their responsiveness and adaptability, with one stating, 'They were responsive and open to feedback' and another highlighting their willingness to make adjustments to meet expectations. This flexibility significantly enhanced client satisfaction and project outcomes, although some clients suggested that more follow-up support could further improve long-term value.

Customer Service Outsourcing for Online Education Company

5.0 Dec 17, 2025

They were responsive and open to feedback. When adjustments were needed, their team adapted quickly and worked to meet our expectations.
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Customer Service Outsourcing for Towing Company

5.0 Dec 22, 2025

Their project management was organized and reliable. Deliverables were completed on time, and the team responded quickly and professionally to all of our needs. Communication was clear, and they were always ready to make adjustments based on our feedback.
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Customer Service Outsourcing for Construction Company

5.0 Feb 20, 2026

Project management was professional and well-structured. Communication was clear throughout the process, and all milestones were delivered on time. They were responsive and open to feedback whenever adjustments were needed.
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26 of 26 reviews are 5 stars

16 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 26 times in the past 6 months
In the past six months, client feedback for Top Customer Service has been overwhelmingly positive, highlighting their professionalism and responsiveness. Clients noted improved communication, faster response times, and reduced missed inquiries, particularly in industries like construction and childcare. Specific praise included the effective handling of customer inquiries and the seamless integration of their services into existing workflows. Clients appreciated the team's ability to represent their brands well, with no significant areas for improvement identified.
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (5) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for their excellent value for money, noting that their pricing fit within budgets while delivering high-quality support. For instance, one client highlighted the 'good value for cost' when selecting the service, while another emphasized faster response times and improved customer satisfaction as key outcomes. Overall, the sentiment regarding cost-effectiveness is positive, with clients expressing satisfaction in how the services enhanced their operational efficiencies without compromising on quality.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Global Response

4.5 9 reviews

$50,000+

Undisclosed

1,000 - 9,999

Margate, FL

Services provided

50% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +1 service

15% IT Managed Services

Global Response is a business process outsourcing company specializing in inbound services such as tech support, billing, and customer service. Their clients consistently praise them for being responsive, attentive, and efficient, with approximately 90% of feedback being overwhelmingly positive. Many reviews highlight Global Response as a strategic partner crucial for business success, with a notable number of clients appreciating their innovative and reliable solutions.

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Reviews mention Great team
Clients consistently commend the company for its exceptional team and customer service. One client highlighted their 'great customer service and ability to answer concerns,' emphasizing the team's dedication to valuing customers. Another remarked, 'They are a great company to work with,' noting the positive impact of their personnel. Overall, the sentiment reflects strong satisfaction with the team's professionalism and responsiveness, indicating a solid fit for potential collaborations.

Customer Service and Product Support for Business Services Company

5.0 Nov 2, 2017

They value their customers and have great people working for them.
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Industry Experience

The service provider has garnered positive feedback across various industries, including Financial Services, Hospitality & Leisure, Retail, Real Estate, and Business Services. Clients commend their responsiveness, innovative solutions, and ability to handle high volumes of calls effectively. In Financial Services, they are noted for saving significant costs while enhancing efficiency. In Hospitality, they excel in customer service. Overall, the provider is recognized for their strong partnership ethos and operational expertise, making them a suitable choice for businesses seeking reliable inbound support.
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Healthcare Retail Real estate Hospitality & leisure Business services Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally express satisfaction with the company's cost-effectiveness and value for money, highlighting their ability to save substantial amounts. One client noted a monthly savings of $12,000, while another emphasized that the service provider significantly reduced operational costs and improved efficiency. Overall, the sentiment is positive, with clients appreciating the responsive service and strategic partnership, although specific pricing details are often undisclosed.
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Phoenix, Arizona (2) Kissimmee, Florida (1) Millville, New Jersey (1) Brooklyn, New York (1) Elmhurst, New York (1) Oceanside, California (1) Hartsville, South Carolina (1) Upper Marlboro, Maryland (1)

This provider is fluent in 1 language:

English

This provider is available in 2 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

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AnswerFirst

4.2 24 reviews

Undisclosed

Undisclosed

50 - 249

Tampa, FL

Services provided

40% Customer Service Outsourcing

60% Call Center Services

AnswerFirst is a call management service provider known for its reliable handling of inbound calls and customer service. The company receives positive feedback for quality, reliability, and efficiency, with 75% of reviewers highlighting these strengths. Areas for improvement include attention to detail and customer interaction. Overall, clients value the cost savings and trustworthy service they receive.

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Reviews mention Trustworthy
Clients express a strong sense of trust in AnswerFirst, highlighting their dependable quality of work and the effectiveness of their services. One client noted, 'I can trust them,' while another emphasized that their security services are 'comfortable, guaranteed, and recommended.' Overall, the sentiment reflects confidence in the company's reliability, with clients appreciating the significant savings and professional support provided.

General Inbound Services for Manufacturing Company

4.0 Dec 22, 2017

Their security services are comfortable, guaranteed, and recommended. They provide good quality, are a good team, and I can trust them.
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Industry Experience

AnswerFirst has received positive feedback across several industries, including Manufacturing, Information Technology, Legal, Hospitality & Leisure, Gaming, Consumer Products, Financial Services, Energy & Natural Resources, Telecommunications, and Retail. Clients commend their reliability, quality of work, and efficiency, noting significant cost savings and effective call management. However, improvements in customer service and pricing competitiveness are suggested. Overall, they are well-suited for businesses requiring inbound call services, particularly in high-volume environments.
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Financial services Energy & natural resources Manufacturing Information technology Legal Hospitality & leisure Other Industry Gaming Consumer Products Telecommunications Retail

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Average Project Cost Breakdown

Less than $10,000 (21) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praise AnswerFirst for its cost-effectiveness and value for money. One client noted they save thousands monthly while receiving reliable service, highlighting a package deal that meets their needs. Another mentioned a monthly saving of $5,000, emphasizing the provider's affordability. Overall, the sentiment reflects satisfaction with pricing structures, though some clients suggest potential improvements in pricing competitiveness.
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Port Saint Lucie, Florida (1) Fort Worth, Texas (1) Chicago, Illinois (1) Indianapolis, Indiana (1) Bay Shore, New York (1) Columbus, Ohio (1) Youngstown, Ohio (1) Clovis, California (1) Hayward, California (1) Denver, Colorado (1) Las Vegas, Nevada (1) Tempe, Arizona (1) Chester, Virginia (1) Chipley, Florida (1) Franklin, North Carolina (1) Loveland, Ohio (1) Clifton Heights, Pennsylvania (1) DuBois, Pennsylvania (1) Branford, Florida (1) Brick, New Jersey (1) Flanders, New Jersey (1) Fort Plain, New York (1) Montpelier, Idaho (1) Aldie, Virginia (1)

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AnswerForce

4.4 18 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

30% Customer Service Outsourcing

70% Call Center Services

AnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.

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Reviews mention Great project management
Clients have consistently praised AnswerForce for their exceptional project management capabilities. One client noted the impressive responsiveness and user-friendly dashboard that facilitated effective communication and oversight. Another highlighted their adaptability in updating scripts quickly, which significantly benefited business operations. Overall, the sentiment reflects a strong satisfaction with AnswerForce's project management, emphasizing their ability to streamline processes and maintain effective collaboration.

Call Center Services for Management Consultants

5.0 Mar 11, 2021

The workflow between our team and theirs was very effective. Sagir was wonderful to work with, ensuring that all processes were streamlined and efficient. Their excellent customer service further facilitated smooth project execution.
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Industry Experience

AnswerForce has demonstrated expertise across diverse industries, including Energy & Natural Resources, Financial Services, Nonprofit, Consulting, Human Resources, IT Services, Construction, Education, Utilities, Retail, and Manufacturing. Clients commend their responsiveness, professionalism, and ability to streamline communication processes. Positive feedback highlights their adaptability and effective script management, especially in industries requiring 24/7 support. Overall, AnswerForce is well-suited for businesses that prioritize customer service and call management.
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Energy & natural resources Financial services Consulting Nonprofit Human Resources IT Services Construction Education Utilities Information technology Manufacturing Retail Business services

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Average Project Cost Breakdown

Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

What Clients Have Said
Overall, clients express positive sentiments regarding AnswerForce's cost-effectiveness and value for money. Several reviews highlight competitive pricing and flexible billing structures tailored to call volumes, such as a client noting a monthly cost of $225 for comprehensive service. Additionally, clients appreciate the high-quality service relative to pricing, with one stating that AnswerForce offers 'excellent service at a good cost.' However, some feedback indicates room for improvement in pricing transparency and billing clarity.
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San Antonio, Texas (1) Edina, Minnesota (1) Denville, New Jersey (1) Buffalo, New York (1) New York City, New York (1) Cincinnati, Ohio (1) Los Angeles, California (1) Denver, Colorado (1) Phoenix, Arizona (1) Philadelphia, Pennsylvania (1) Loganville, Georgia (1) Levelland, Texas (1) Groveport, Ohio (1) Conway, Massachusetts (1) Orange County, California (1)

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SureCall Contact Centers

4.8 13 reviews

$5,000+

$50 - $99 / hr

250 - 999

Calgary, Canada

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Back Office Outsourcing

SureCall Contact Centers is a Customer Service BPO specializing in Overflow Call Volume management. They are commended for their flexibility and cultural fit, with 100% of reviewers noting their reliable service delivery and timely communication. Clients appreciate their cost-effective solutions and prompt responsiveness, highlighting their effectiveness in outsourced customer support.

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Reviews mention Efficient
Clients consistently praised SureCall for their efficiency and responsiveness in handling customer service needs. One client noted, "They are highly responsive, proactive, collaborative, and efficient," while another remarked on their "super beneficial" ability to address urgent member needs promptly and professionally. Feedback highlighted their commitment to timely communication and project management, with one client stating that SureCall delivered items on time and quickly resolved inquiries within 24-72 hours, reinforcing an overall positive sentiment toward their efficiency.

Customer Support for Advertising & Marketing Firm

5.0 Mar 28, 2023

SureCall was highly responsive to all our requests by replying to emails and phone calls in a timely manner. Our questions were usually answered within 4-6 hours and any response that required additional research or information was answered in 24 hours or less. They are highly responsive, proactive, collaborative, and efficient.
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Voice Services for Government Organization

5.0 Oct 5, 2020

Whenever we need to make changes, I’ll submit an email to Marcella with everything they need to know. She’ll email me back to make sure everything is correct, and we’ll move on from there. It’s very efficient.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, clients have expressed positive sentiments towards SureCall Contact Centers, highlighting their timely delivery and impressive responsiveness. One client noted their effective management of employee message updates, stating, 'SureCall Contact Centers has been great so far.' The overall feedback emphasizes satisfaction with the service quality, with no reported areas for improvement, indicating a strong fit for prospective projects.
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Industry Experience

SureCall has demonstrated expertise across multiple sectors including Advertising & Marketing, Financial Services, Automotive, Business Services, Government, Hospitality & Leisure, and Real Estate. Clients consistently praise their responsiveness, project management, and ability to enhance operational efficiency. In Advertising & Marketing, feedback highlighted their customer service quality. In Financial Services, their flexibility and cultural fit were commended. Overall, the sentiment across industries is highly positive, indicating strong potential for collaboration and success across diverse business needs.
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Advertising & marketing Financial services Automotive Business services Sports Government Hospitality & leisure Consumer Products Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (3) Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Client feedback indicates that SureCall provides excellent value for money, with many highlighting their competitive pricing and effective service delivery. One client noted they selected SureCall due to a 'great culture fit' and 'good value for cost.' Another emphasized their 'reasonable price' and customization that met their needs well. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the costs incurred.
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Canaan Communication & Technologies (MSC)

4.9 6 reviews

$25,000+

< $25 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

45% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +2 services

10% Corporate Training & Coaching

10% Recruiting

Canaan Communication & Technologies (MSC) is a Customer Support Outsourcing company specializing in providing excellent customer service through multiple channels, including phone, email, and live chat. The company has received overwhelmingly positive feedback, with 100% of reviewers highlighting their responsiveness, cost-effectiveness, and alignment with company values, consistently meeting and exceeding service level agreements (SLAs).

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Reviews mention Easy to work with
Canaan Communication & Technologies is consistently noted for being easy to work with, as highlighted by a client who praised their project manager for prompt responses and effective communication through regular meetings. The client's feedback emphasized Canaan's partnership mindset and willingness to customize solutions, which fostered a collaborative atmosphere. Overall, the sentiment reflects a strong appreciation for Canaan's flexibility and commitment to client success, contributing to a positive working relationship.

BPO Customer Service for Retailer

5.0 Sep 1, 2020

The Project manager assigned to our project was very easy to work with. He is also very prompt with his responses. He has set up a regular weekly meeting with us to gather feedback. During the same meeting, he will also present the week on week KPI with the findings.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Photo Solutions Company
5.0 — A photo solutions company hired Canaan Communication & Technologies Sdn Bhd for their call center services to improve and maintain the number of inquiries and consistently ensure customer Read more
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Industry Experience

Canaan Communication & Technologies has demonstrated strong expertise across several industries, including Consumer Products, Logistics & Supply Chain, Retail, and Food & Beverages. Clients commend their cost-effectiveness, agility, and exceptional customer service, leading to increased customer satisfaction and business growth. The overall sentiment reflects satisfaction with their collaborative approach and adaptability, making them a suitable partner for businesses seeking efficient outsourcing solutions in these sectors.
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Consumer Products Logistics & Supply Chain Retail Food & Beverages

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Canaan Communication & Technologies as providing excellent value for money, with competitive pricing that fits within their budgets. One client noted that the cost offered was better than competitors, while another emphasized the company's focus on delivering value rather than merely discussing price. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, contributing to improved customer satisfaction and operational efficiency.
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Axendi

5.0 3 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Warszawa, Poland

Services provided

45% Customer Service Outsourcing

35% Call Center Services

20% Back Office Outsourcing

Voice Contact Center is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their effectiveness in improving response times and maintaining SLAs, with 100% positive feedback on their flexibility and cost value. Clients appreciate their skilled handling of customer inquiries and complaints, resulting in significant improvements in customer care operations.

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Reviews mention Openness
Clients have praised Voice Contact Center for their remarkable openness to customer needs, highlighting their flexibility in adapting to specific requirements. Notably, one client mentioned being impressed with the quality of work and the responsiveness of the team. This sentiment reflects a strong commitment to transparency and effective communication, contributing positively to the overall client experience.

Call Center Support for Footwear Retailer

5.0 Mar 8, 2023

We're impressed with the quality of their work, flexibility, and openness to customer needs.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Beauty & Cosmetics Retailer
5.0 — Voice Contact Center provides ongoing customer service support for a beauty and cosmetics retailer. The team is responsible for answering questions about the products, solving issues, and handling Read more
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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight Axendi's competitive pricing and overall value for money. For instance, one customer noted that the 'pricing fit our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, mentioning 'good value for cost' as a key reason for their selection. Overall, feedback indicates that Axendi delivers quality services that meet clients' expectations while remaining cost-effective.
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More responsive than most other service providers

Axendi is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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FSPGlobal

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Cluj-Napoca, Romania

Services provided

45% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing

FSPGlobal is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions, offering multilingual and multichannel customer service. Reviews highlight their strong project management, scalability, and focus on exceptional service delivery, with 100% positive feedback emphasizing improved customer satisfaction and operational efficiency. This adaptability and responsiveness align them well with global expansion objectives.

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Reviews mention Proactive
Clients have expressed strong sentiments regarding FSP Global's proactive approach. One client highlighted their 'proactive problem-solving skills' and 'flexibility in adapting to evolving needs,' which fostered a collaborative environment. Another review emphasized their 'structured and responsive approach,' noting how FSP Global quickly accommodated changing requirements and provided thorough responses. Overall, the feedback reflects a high level of satisfaction with their proactive communication and adaptability, contributing significantly to project success.

BPO & Call Center Services for E-commerce & Digital Mktg Co

5.0 May 1, 2024

FSP Global's framework for adding languages and expanding teams ensures a scalable solution. Knowing we have a scalable BPO partner prepared to grow alongside our global expansion plans is a valuable outcome for our long-term success. FSPGlobal has supported us with their strong project management skills throughout the partnership. They consistently delivered BPO solution components on time, ensuring a smooth rollout with minimal disruption to our existing operations. Furthermore, FSP Global maintained open and transparent communication channels throughout the project. They were available to address our questions and concerns, fostering a collaborative and efficient working relationship. This responsiveness not only built trust but also allowed us to adapt the project as needed to meet our evolving requirements. Moreover, they displayed a willingness to adapt to our specific needs. As we encountered new challenges or opportunities, they were flexible in adjusting their approach to ensure the BPO solution continued to align with our evolving goals. Their focus on on-time delivery, responsive communication, and a flexible approach fostered a smooth and collaborative working environment. It is difficult to pinpoint any weaknesses in our experience with FSP Global. Their commitment to quality was evident throughout the partnership, consistently delivering exceptional services and deliverables. Beyond just meeting expectations, FSP Global truly impressed us with their proactive problem-solving skills, adaptability to our evolving needs, and focus on customer-centricity. This approach fostered an exceptional partnership.
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Back Office Outsourcing for Mobile Gaming Company

5.0 Feb 25, 2026

FSP Global demonstrated excellent project management, operating with a structured and responsive approach. All key milestones and deliverables were consistently met on time. They were proactive and adaptable, quickly accommodating evolving requirements and providing prompt, thorough responses to all our needs.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of FSPGlobal highlight their exceptional project management and operational excellence, particularly in customer support services. Clients noted significant improvements in cost efficiency, customer satisfaction, and key performance metrics such as First Contact Resolution rates. One client emphasized FSPGlobal's adaptability to evolving requirements and their effective multilingual support. Overall sentiment is highly positive, with no reported areas for improvement, indicating a strong alignment with client goals and expectations.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for B2B Marketing Consultancy
5.0 — FSPGlobal provides ongoing customer support services for a B2B marketing consultancy. The goal is to enhance customer services, attain greater cost efficiency, and optimize internal processes. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight FSP Global's strong value for money, with one stating they selected the firm for its 'good value they were offering' and another noting that outsourcing with FSP was 'cheaper than doing on our own.' Overall sentiment reflects satisfaction with pricing relative to the quality of services rendered, with clients appreciating the balance of cost efficiency and operational excellence, resulting in improved customer satisfaction and operational outcomes.
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SRG ASIA PACIFIC

4.5 3 reviews

$10,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

40% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing +5 services

10% IT Managed Services

10% Sales Outsourcing

5% Business Consulting

5% HR Consulting

5% Market Research

SRG ASIA PACIFIC is a Customer Service BPO specializing in inbound and outbound call center outsourcing. Reviews highlight their exceptional value for money, client-oriented approach, and strong project management, though 100% of reviewers suggest improvement in the telesales team. The company's flexibility in pricing negotiation is also appreciated by clients.

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Reviews mention Reasonable pricing
Clients have expressed overall satisfaction with SRG ASIA PACIFIC's reasonable pricing, noting it as excellent value for money. One client highlighted their willingness to negotiate prices, contrasting this with experiences from other companies that were less flexible. This adaptability in pricing has fostered a positive working relationship, indicating that SRG ASIA PACIFIC is committed to meeting client needs while maintaining competitive rates.

Call Center Services for Medical Product Company

4.0 Jan 31, 2022

SRG ASIA PACIFIC's value for money is excellent. They're always open to discussing and negotiating prices to ensure deals happen. I've worked with other companies who aren't open to negotiation, so I appreciate that SRG ASIA PACIFIC is.
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Average Project Cost Breakdown

$200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.
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More responsive than most other service providers

SRG ASIA PACIFIC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Malaysia (2) Singapore (1)

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Quantanite

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Sales Outsourcing

10% Transcription

Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

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Reviews mention Timely
Overall, client sentiment regarding Quantanite's timeliness is highly positive. Clients noted that Quantanite consistently exceeded productivity expectations, often completing tasks faster than anticipated. One client highlighted that their outputs were consistently over 100%, while another mentioned their project management was effective, with regular updates and communication. Although there were initial hiccups, Quantanite quickly addressed concerns and improved performance, demonstrating their commitment to meeting deadlines and maintaining strong client relationships.

Website & Account Management Services for Food Delivery Firm

4.5 Jan 12, 2021

Consistently, they've been over 100%, and they’re completing their work faster than I expect them to. Their project management has been great. The Quantanite team has a very regular cadence in terms of providing us with updates on performance. Their members have at least a weekly call with their team leads.
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Industry Experience

Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & Beverages

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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United States (2) Canada (1) England (1)

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Telecom, Inc.

5.0 2 reviews

$1,000+

$25 - $49 / hr

50 - 249

Oakland, CA

Services provided

60% Customer Service Outsourcing

24% Call Center Services

16% Sales Outsourcing

Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

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Industry Experience

Telecom, Inc. has garnered positive feedback in the Energy & Natural Resources and Manufacturing sectors. Clients from the Energy industry appreciated the company's proactive communication and client service, achieving expected sales outcomes. In Manufacturing, Telecom excelled in managing customer service operations, significantly enhancing customer experience and contributing to sales growth. Overall, their strengths lie in effective communication, quality training, and adaptability, making them a suitable partner for companies focused on customer service and sales enhancement.
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Energy & natural resources Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Telecom, Inc.'s competitive pricing and overall value for money. One client noted their decision was influenced by Telecom's willingness to offer flexible payment terms, while another emphasized their rates as favorable for high-quality service. The positive sentiment is reinforced by comments on Telecom's effective communication and the agents' ability to enhance customer experience, contributing to unexpected sales growth. Overall, clients appreciate the balance of cost and quality in Telecom's services.
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Ansvery

5.0 13 reviews

$1,000+

< $25 / hr

50 - 249

Vilnius, Lithuania

Services provided

40% Customer Service Outsourcing

40% AI Agents

20% AI Consulting

Ansvery is a Customer Support Outsourcing company specializing in first-line customer service and remote customer care solutions. They consistently receive positive feedback for their efficient and timely responses, with notable results such as improving response times by up to 12 times. Around 100% of reviewers highlight their ability to quickly integrate and scale support processes.

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4 of 4 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Gaming Publisher
5.0 — Ansvery provides customer service support for a gaming publisher. The team handles first-line tickets, basic troubleshooting, and FAQs using predefined solutions, allowing the client to handle Read more
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More responsive than most other service providers

Ansvery is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Cyprus (3) United States (3) Lithuania (2) Montenegro (1) Russia (1)

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$2,670 For small-sized projects or start-ups $5,341 For middle-sized or growing projects $10,767 For large-scale projects with an engaged audience

Customer Support
Ansvery is a tech-savvy outsourcer who can seamlessly plug into your inhouse team or create your support department from scratch. With us, you get exactly what you need and you pay only for what you use. If you want a swift-acting, cost-effective, experienced, and reliable partner who can take care of all your support challenges - that's us!
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SupportZebra

4.7 3 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Houston, TX

Services provided

70% Customer Service Outsourcing

20% Back Office Outsourcing

10% Call Center Services

SupportZebra is a Customer Support Outsourcing company excelling in Call Center Solutions and Customer Service BPO. They consistently receive high customer satisfaction scores and have significantly reduced response times to a quarter of previous levels. With a supportive culture and seamless integration into client organizations, 100% of feedback praises their responsive, high-standard service.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Expense Management Company
5.0 — SupportZebra provides ongoing customer service outsourcing services for an expense management and corporate card company. The team handles phone, chat, and email support for the card side of the Read more
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Industry Experience

SupportZebra has received positive feedback primarily within the software industry, with notable engagements in SaaS and expense management sectors. Clients commend their expertise in content moderation and customer support, highlighting their responsiveness, team integration, and commitment to employee well-being. The overall sentiment is highly favorable, reflecting SupportZebra's effective service delivery and the ability to enhance customer experience. Organizations seeking reliable support for content moderation or customer service can find a strong match with SupportZebra.
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Software

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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have noted SupportZebra as a cost-effective choice, highlighting their affordability compared to competitors while maintaining high service levels. For instance, one client appreciated SupportZebra's commitment to employee well-being, which influenced their decision despite the $500,000 investment. Another client remarked on the significant reduction in response times and high customer satisfaction, indicating strong value for money. Overall, feedback reflects a positive sentiment regarding the company's pricing relative to the quality of service provided.
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More responsive than most other service providers

SupportZebra is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Outsource and Save

5.0 8 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Services provided

15% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services +1 service

15% Sales Outsourcing

Outsource and Save is a Customer Service BPO that excels in providing outsourced customer support, telemarketing, and data entry services. Across reviews, 100% of clients praise their affordability, professionalism, and seamless integration with company operations. Their ability to enhance client satisfaction and streamline processes, while offering budget-friendly solutions, is consistently highlighted, with no significant areas for improvement noted.

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Reviews mention Exceptional results
Clients have reported exceptional results from their collaboration with Outsource and Save, citing significant growth in earnings and client retention rates exceeding the 90th percentile. One client expressed satisfaction with the team's professionalism and dedication, stating they felt like an extension of their own company. The transparency in communication and the commitment to delivering outstanding service were particularly praised, with one client remarking, 'To put it simply, they are just excellent at what they do!'

Campaign Dev & Client Outreach for Real Estate Financing Co

5.0 Aug 1, 2024

The measurable outcomes from the project demonstrate exceptional results. They significantly raised new client fundings for the company, and their existing client retention rates are well into the 90th percentile. Outsource and Save feels like an extension of our company with how seriously they take our success. They are dedicated to delivering the best service that we can ask for.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Telemarketing & Data Entry Outsourcing for Manufacturing Co
5.0 — Outsource and Save provides B2B telemarketing services for a manufacturing company. The team performs customer support, data entry records, and order-taking processes. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (3) Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently praised Outsource and Save for their affordable pricing and exceptional value for money. For instance, a director noted that their budget-friendly rates provided high-quality services, stating, 'It’s rare to find a company that offers great service, communicates well, and still fits within our budget.' Another client highlighted a significant 68% reduction in payroll costs while increasing service capacity, emphasizing their effective cost management and value delivery.
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Los Angeles, California (5) Miami, Florida (1) Glendale, California (1) Pasadena, California (1)

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Experts Helping Businesses

5.0 3 reviews

$25,000+

< $25 / hr

50 - 249

Karachi, Pakistan

Services provided

40% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

Experts Helping Businesses is a lead generation and call center service provider that has received consistently positive feedback. Notably, 100% of reviewers highlighted their exceptional project management and industry expertise. The firm is praised for its excellent lead quality and customer service, demonstrating remarkable availability and communication. Clients reported no areas for improvement, reflecting high satisfaction with their services.

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Reviews mention Timely
Clients express high satisfaction regarding the timeliness of Experts Helping Businesses. One client noted their remarkable ability to work on US hours, stating they were highly available and responsive, even accommodating calls at night. The project management was described as excellent, with no issues reported during the collaboration. Overall, the sentiment surrounding timeliness is overwhelmingly positive, indicating that the company effectively meets client needs in a timely manner.

Lead Generation Outsourcing for Healthcare Benefits Company

5.0 Jun 6, 2025

Experts Helping Businesses' project management was excellent. We encountered no problems working with them and accepted their leads when they sent them. We communicated via phone calls and text messages. Experts Helping Businesses' ability to work on our time was remarkable. The team was on the other side of the world, but they still answered the phone in the middle of the night and worked US hours. They were highly available.
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Industry Experience

Experts Helping Businesses has demonstrated strong capabilities in the healthcare and customer service industries. In healthcare, they excel in lead generation, providing high-quality leads and effective project management, as noted by a satisfied client. In the customer service sector, their expertise and reliability are highlighted, with ongoing support for call center operations. Overall, feedback indicates a positive sentiment in both industries, with particular praise for their responsiveness and knowledge, making them a fitting choice for clients in these sectors.
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Healthcare Other Industry

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients consistently express satisfaction with the value provided by Experts Helping Businesses, noting that their investment, which ranged from $1 million to $2 billion annually, yielded exceptional results. One client stated they had 'the best lead generator' and praised the team's responsiveness and project management. Overall, sentiment is positive, with no reported issues and clients highlighting the company's expertise and commitment to delivering quality service.
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CALLINNOV

5.0 1 review

$25,000+

< $25 / hr

50 - 249

Oulad Bouʼabid, Morocco

Services provided

55% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing

CALLINNOV is a lead generation and outbound call services company. The company received positive feedback for its effective project management and responsiveness. Impressively, they generated a 5% lead conversion rate, with 50% of those leads converted into sales. Clients appreciated the proactive engagement of their account managers, and no areas for improvement were noted.

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Industry Experience

CALLINNOV has demonstrated notable expertise in the manufacturing sector, particularly in headset manufacturing, where they successfully executed lead generation projects. Clients have praised their effective communication and proactive partnership approach, achieving a conversion rate of 50% from generated leads. Overall sentiment in the manufacturing industry is highly positive, making CALLINNOV a strong candidate for businesses seeking reliable lead generation services.
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Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with CALLINNOV's pricing structure, noting it offers good value for money. One client highlighted a successful lead generation project that resulted in a 5% lead conversion rate, with 50% of those leads turning into sales. The account management was praised for being proactive, and no areas for improvement were identified, reinforcing the positive sentiment regarding the company's cost-effectiveness and overall service delivery.
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Kantipur Management Private Limited

5.0 1 review

$1,000+

< $25 / hr

1,000 - 9,999

Services provided

17% Customer Service Outsourcing

29% Back Office Outsourcing

15% Call Center Services +7 services

13% Staffing

7% HR Consulting

5% Recruiting

4% Accounting

4% Social Media Marketing

3% IT Managed Services

3% Insurance Services & Brokers

Kantipur Management Private Limited is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its ability to deliver projects on time and maintain high customer satisfaction, with 100% of reviewers highlighting their impressive scalability and resource management. Their team is characterized by exceptional expertise in resolving customer issues and achieving business objectives efficiently.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Motorcycle Distributing Company
5.0 — Kantipur Management Private Limited provided customer service and sales support for a motorcycle distributing company, including outbound call support, record keeping, client query support, and Read more
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Industry Experience

Kantipur Management Private Limited has demonstrated significant expertise in the automotive industry, particularly in customer service and sales for two-wheeler and three-wheeler companies. Feedback highlights their strengths in providing scalable services, effective complaint resolution, and achieving high customer satisfaction. Their project management is lauded for timely deliveries and quality outcomes. Overall sentiment is positive, indicating a strong match for clients seeking reliable support in automotive sales and customer service.
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Automotive

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Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Kantipur Management Private Limited as offering good value for money, particularly highlighting their efficient project management and timely delivery of services. One client noted that they met and exceeded expectations regarding quality and resource management, describing them as the 'best vendor' to date. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, aligning with client needs and scalability requirements.
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GotYourBack Support

5.0 9 reviews

$10,000+

< $25 / hr

50 - 249

Stari Bohorodchany, Ukraine

Services provided

50% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +1 service

10% Sales Outsourcing

GotYourBack Support is a Customer Support Outsourcing company that excels in providing remote customer care services. With 100% positive feedback, clients praise their ability to maintain high Customer Satisfaction (CSAT) scores and align with brand values. Their efficiency and responsiveness, particularly in handling customer inquiries and issues, make them a reliable partner for Customer Service BPO needs.

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Reviews mention Well-organized projects
Clients have praised GotYourBack Support for their well-organized project management, highlighting their quick response times and ability to align with brand values. One client noted, "They stay organized with our requests and ensure orders are resolved without delay," reflecting an overall sentiment of satisfaction with their efficiency and consistency in achieving high Customer Satisfaction (CSAT) scores.

Customer Support Services for Cosmetics & Skincare Co

5.0 Sep 22, 2025

Their team continues to support our customers with professionalism and care. They respond quickly, stay organized with our requests, and make sure orders and issues are resolved without delay. What stands out most is how naturally they align with our brand values while consistently hitting efficiency and CSAT targets.
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2 of 2 reviews are 5 stars

2 new reviews for Customer Service Outsourcing services

Less than $10,000 avg. project cost

Reviewed 2 times in the past 6 months
In the last six months, client feedback for GotYourBack Support has been overwhelmingly positive. Reviewers highlighted their strong performance in maintaining high Customer Satisfaction (CSAT) scores and efficient handling of customer inquiries. Both Boom Beauty and Zipify praised the team's professionalism, timely responses, and alignment with brand values. Clients noted significant cost reductions in support without sacrificing quality, with no areas for improvement identified, underscoring their satisfaction with the services provided.
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Industry Experience

GotYourBack Support has demonstrated expertise across various industries, including eCommerce, Software, Gaming, IT Services, and Beauty. Clients commend their responsiveness, professionalism, and ability to maintain high customer satisfaction scores. In eCommerce and Beauty, they excelled in managing customer inquiries and support systems, while in Software and IT Services, their impact on operational efficiency and sales processes was noteworthy. Overall, sentiment is overwhelmingly positive, indicating strong alignment with diverse industry needs.
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Software Gaming IT Services eCommerce Beauty

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United States (3) Israel (2) United Arab Emirates (1) Ukraine (1) England (1)

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Cloudstaff

4.7 3 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Makati, Philippines

Services provided

20% Customer Service Outsourcing

25% Back Office Outsourcing

20% Accounting +2 services

20% Custom Software Development

15% Finance & Accounting Outsourcing (FAO)

Cloudstaff specializes in providing offshore staffing solutions, helping companies enhance operational efficiencies and scale their teams across various domains such as finance, loan processing, and sales. Feedback from clients is overwhelmingly positive, highlighting Cloudstaff's commitment to employee engagement and strong customer support. Approximately 90% of reviewers praise their proactive account management and recruitment process, suggesting minor improvements in streamlined systems and skill assessments for hiring.

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Reviews mention Timely
Clients have expressed positive sentiments regarding Cloudstaff's timeliness in delivering talent and resources. One client noted the 'speed at which they were able to add resources to our team members when we inquired,' highlighting their efficiency. The onboarding process was described as 'good and fairly seamless,' indicating effective communication and responsiveness. Overall, clients appreciate Cloudstaff's timely support, which has contributed significantly to their operational success.

Sales Recruiting for Apparel Company

4.5 Nov 4, 2019

The talent they were able to provide was impressive and the speed at which they were able to add resources to our team members when we inquired.
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Offshoring Services for Financial Services Firm

4.5 Mar 16, 2025

Cloudstaff consistently delivered items on time and met our expectations in terms of timelines and quality. When challenges arise, they're proactive in adapting to our needs, making necessary adjustments based on our feedback. Throughout the process, they maintained a high level of transparency, allowing for open discussions and a collaborative approach to resolve any issues.
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Industry Experience

Cloudstaff has demonstrated significant expertise in the financial services and retail industries. In financial services, they excelled at managing back-office operations, increasing onshore advisory capacity, and driving cost efficiencies through skilled offshore staffing. Clients appreciated their commitment to employee welfare and effective communication. In retail, Cloudstaff successfully built sales teams that adapted to dynamic roles, showcasing their ability to provide quality talent quickly. Overall, sentiment is positive across both industries, highlighting Cloudstaff's proactive approach and adaptability.
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Select Industry to see insights

Financial services Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding Cloudstaff's overall cost and value for money. For instance, Findex highlighted that Cloudstaff's cost-efficient labor model allowed them to reinvest savings into automation and technology. Additionally, a CEO noted that pricing was a critical factor in their selection process, emphasizing that it fits well within their budget. Overall, clients appreciate the balance of quality service and competitive pricing, indicating strong value for their investment.
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OnBrand24

4.6 4 reviews

$5,000+

Undisclosed

250 - 999

Beverly, MA

Services provided

55% Customer Service Outsourcing

30% Sales Outsourcing

15% Call Center Services

OnBrand24 is a call center service provider specializing in telemarketing, lead generation, appointment setting, and customer service support. The company receives positive feedback for its professionalism, customer service, and ability to save clients time and money. Approximately 75% of the reviews highlight their effective customer service, while some suggest areas for improvement include expanding service offerings and enhancing diversity.

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Reviews mention Professional
Clients consistently highlight OnBrand24's professionalism, noting their quick response times and supportive customer service. One client emphasized the company's role in creating a positive business environment and praised their readiness to assist during challenging times. Overall, the sentiment reflects a strong appreciation for OnBrand24's dedicated and professional approach, which has contributed significantly to client success.

Order Processing for Consumer Products Company

4.5 Nov 2, 2017

OnBrand24 provides a great level of professionalism. When our company was stuck, OnBrand24 support team was always ready to assist.
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Industry Experience

OnBrand24 has demonstrated strong expertise across various industries, including real estate, consumer products, manufacturing, and other sectors. Clients appreciate their exceptional customer service, effective lead generation, and time-saving capabilities. Feedback indicates a sentiment of high satisfaction, particularly in real estate and consumer products, where they provide significant cost savings and reliability. However, some clients suggest opportunities for diversification and improvement in appointment-setting success rates, indicating areas for potential growth.
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Real estate Consumer Products Other Industry Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (2)

What Clients Have Said
Clients generally perceive OnBrand24 as offering competitive pricing and significant value for money. One reviewer noted a savings of $1,000 per month and expressed satisfaction with the service's flexibility and customer support. Another client highlighted a monthly saving of approximately $3,000 compared to hiring in-house staff. Overall, feedback indicates that clients appreciate the cost-effectiveness of OnBrand24's services, which allow them to focus on their core business while achieving substantial financial savings.
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Elk Grove Village, Illinois (1) East Chicago, Indiana (1) Los Angeles, California (1) Barnwell, South Carolina (1)

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Evateck

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Fort Lauderdale, FL

Services provided

50% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing +3 services

10% IT Managed Services

10% IT Staff Augmentation

5% Business Consulting

Evateck is a Customer Support Outsourcing company specializing in comprehensive customer service solutions, including Call Center Solutions and Remote Customer Care. The company's reviews are overwhelmingly positive, with clients praising its professional project management, rapid response times, and alignment with company values. Approximately 100% of reviewers commend Evateck for its efficiency and quality in managing customer interactions, highlighting its exceptional company culture and expertise.

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4 of 4 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Social Media Management Co
5.0 — Evateck provided customer support for a social media management company. They responded to incoming client requests via live chat, email, and social media accounts. Read more
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Industry Experience

Evateck has demonstrated strong capabilities across various industries, including Advertising & Marketing, Dental, IT Services, and Manufacturing. Clients in these sectors have praised Evateck for their professionalism, effective communication, and ability to enhance customer support processes. The overall sentiment is positive, with notable successes in reducing response times and improving customer satisfaction. Their expertise and tailored strategies make them a suitable partner for businesses looking to optimize customer service in these industries.
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Advertising & marketing Dental IT Services Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (4)

What Clients Have Said
Evateck consistently receives positive feedback regarding their cost-effectiveness and overall value for money. Clients highlight that Evateck's pricing aligns well with their budgets while delivering exceptional service quality. For instance, one client noted, 'Good value for cost', and another emphasized that the 'pricing fit our budget.' Overall sentiment indicates that clients view Evateck as a valuable partner that enhances their operations while maintaining competitive pricing.
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United States (2) Bulgaria (1) Poland (1)

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Answering Service Care

4.8 20 reviews

Undisclosed

Undisclosed

50 - 249

Margate, FL

Services provided

20% Customer Service Outsourcing

60% Call Center Services

10% Sales Outsourcing +2 services

5% Back Office Outsourcing

5% Business Consulting

Answering Service Care is a Customer Service BPO specializing in 24/7 call center solutions, providing call screening, forwarding, and bilingual support. Reviews highlight a 100% satisfaction rate regarding professional service and responsiveness, with 66% mentioning their bilingual capabilities as a standout feature. Clients consistently commend their effective communication and alignment with company values.

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Reviews mention Personable
The feedback regarding Answering Service Care highlights a strong sentiment of personability. Clients appreciate that a real person answers calls, contributing to a better customer experience. One client noted, 'a real person answers our customers’ calls, which gives them a better experience.' Their staff is commended for accurately capturing necessary information, enhancing communication. Overall, clients value the personal touch and effective interaction provided by the team.

Call Center Services for IT Tech & Consulting Company

5.0 Jul 16, 2020

The friendliness of their staff stands out. They got to know our clients!
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1 of 3 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Craft Beverage Company
4.0 — Answering Service Care provided call center services for a craft beverage company. The team handled call screening, forwarding, and customer service support. Read more
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Industry Experience

Answering Service Care demonstrates expertise across various industries, including healthcare, property management, construction, media, real estate, manufacturing, and food & beverage. Clients highlight their strengths in responsiveness, bilingual services, and efficient call handling, resulting in enhanced customer satisfaction and workflow. Overall sentiment is positive, particularly in healthcare and construction, where their services significantly improved operational efficiency and client engagement.
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Healthcare Other Industry Construction Media Real estate Manufacturing Information technology Food & Beverage

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently praise Answering Service Care for their competitive pricing and overall value. Feedback highlights that their services fit within various budgets, with one client noting, "Pricing fit our budget," while another emphasized, "Good value for cost." Several reviews mention significant improvements in customer satisfaction and operational efficiency, indicating that the investment has paid off. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, though some clients noted occasional delays in call handling as an area for improvement.
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Business & Services Solutions

5.0 17 reviews

$1,000+

< $25 / hr

50 - 249

Tunis, Tunisia

Services provided

40% Customer Service Outsourcing

40% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Business & Services Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. They are praised for their technical depth and client service excellence, with 100% of reviewers noting their multilingual capabilities and adaptability. While their proactive approach is highlighted, 33% of reviewers suggest improvements in proactive communication and onboarding speed. Overall, they deliver reliable, high-quality support and operational efficiencies.

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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for AI Consultancy
5.0 — Business & Services Solutions provided 27/5 multilingual customer support for an AI consultancy. They handled tier 1 and tier 2 inquiries, set dedicated workflows, and produced troubleshooting Read more
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Industry Experience

Business & Services Solutions has demonstrated strong expertise across various industries, including Pharmaceuticals, IT Services, Gaming, Healthcare, and Construction. Clients have praised their ability to adapt communication and support strategies to meet industry-specific needs, showcasing strengths in technical knowledge, empathy, and operational efficiency. Overall sentiment reflects satisfaction, with notable impacts on customer satisfaction, response times, and operational improvements, making them a fitting choice for projects in these sectors.
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Other industries Pharmaceuticals IT Services Gaming Medical Healthcare Construction Software Business services Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (11) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently report that Business & Services Solutions offers excellent value for their cost, with many noting that the pricing aligns well with their budgets. Specific feedback highlights a strong cultural fit and the company's commitment to understanding client needs, enhancing the perceived value. For instance, one client appreciated how the services allowed for a significant reduction in unresolved tickets, demonstrating efficiency and effectiveness. Overall, the sentiment towards the company's pricing and value proposition is overwhelmingly positive.
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Canada (4) Australia (2) France (2) Spain (2) Germany (1) Poland (1) Singapore (1)

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Intelemark

4.8 12 reviews

$1,000+

< $25 / hr

50 - 249

Scottsdale, AZ

Services provided

10% Customer Service Outsourcing

50% Call Center Services

30% Back Office Outsourcing +1 service

10% Market Research

Intelemark is a lead generation and appointment setting company specializing in cold calling and outreach services across various industries, including healthcare, technology, and business services. The majority of reviews highlight their professionalism, responsiveness, and ability to integrate seamlessly with clients' teams, with many clients reporting increased sales leads and successful engagements. Notably, 100% of reviewers express satisfaction with Intelemark’s services, emphasizing effective communication and project management, while none report areas needing significant improvement.

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Reviews mention Hard working
Clients have highlighted Intelemark's hard-working nature, emphasizing their commitment to exceeding lead generation targets and maintaining strong communication. One client noted, "They consistently hit or exceeded our target number of leads per day," showcasing their dedication. Additionally, the project lead's attentiveness and engagement were praised: "I felt like she was very engaged in our project." Overall, the sentiment reflects a high level of satisfaction with Intelemark's work ethic and responsiveness.

Call Center & Lead Generation Support for Benefits Firm

5.0 May 1, 2020

Other providers wanted to leave the management up to us, but Intelemark took the reigns and worked hard to understand our needs. From a communication perspective, everyone on their team was outstanding. I could call their COO and he would know all the details of the project. They were just very attentive to each part of our project.
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Industry Experience

Intelemark has demonstrated strong expertise across various industries, including Healthcare, Energy & Natural Resources, IT Services, Manufacturing, and Financial Services. Clients commend their ability to generate qualified leads, set appointments, and integrate seamlessly with existing teams. Feedback highlights strengths in responsiveness, effective communication, and an understanding of complex product offerings. Overall sentiment is highly positive, particularly in Healthcare and Consulting, where Intelemark significantly impacted clients' sales funnels and customer engagement.
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Medical Energy & natural resources Other Industry Consulting Manufacturing Healthcare IT Services Chemicals & Biotechnology Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (5) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Intelemark is often praised for providing exceptional value for money, with clients noting their cost-effectiveness in lead generation. For instance, one client highlighted a $5,000 investment that resulted in significantly more appointments than their internal efforts could achieve. Another client mentioned spending $25,000, emphasizing that the campaign paid for itself upon securing just one client. Overall, clients express high satisfaction with Intelemark's pricing structure relative to the quality of leads and services received.
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Milwaukee, Wisconsin (2) Naples, Florida (1) Hyattsville, Maryland (1) Kansas City, Missouri (1) Plano, Texas (1) Hartford, Connecticut (1) Miamisburg, Ohio (1) Draper, Utah (1) Philadelphia, Pennsylvania (1) Richmond, Virginia (1) Oak Brook, Illinois (1)

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MattsenKumar LLC

4.2 6 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Gurugram, India

Services provided

20% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +2 services

20% Sales Outsourcing

10% Transcription

MattsenKumar LLC is a versatile business process outsourcing company offering a range of services, including digitization, call center operations, and telesales. The company is highly praised for adaptability, communication, and service quality, with 100% of reviews highlighting these attributes as strengths. The company demonstrates efficiency and adaptability, showing significant improvements in project outcomes, such as reduced processing times and increased sales conversions.

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Reviews mention Efficient
Clients express high satisfaction with MattsenKumar LLC's efficiency in managing customer interactions. One reviewer noted their effectiveness in addressing customer issues 90% of the time and highlighted that the service has positively impacted company revenues. Additionally, they mentioned saving approximately $25,000 monthly due to the service's efficiency. Overall, the sentiment surrounding their efficiency is overwhelmingly positive, with clients appreciating their ability to continually improve and meet needs promptly.

Customer Phone Support for Products Firm

4.0 Nov 2, 2017

Work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time.
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Industry Experience

MattsenKumar LLC has garnered positive feedback across various industries including Financial Services, Consumer Products, and Business Services. Clients commend their adaptability and responsiveness, particularly in call center operations and customer service management. In the Financial Services sector, they excel in providing efficient customer support for loans and financial products, while in the Consumer Products field, they enhance customer relationships through effective inbound services. Overall, their strengths lie in flexibility, effective communication, and a commitment to client satisfaction, making them a strong choice for businesses in these sectors.
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Other Industry Financial services Business services Consumer Products

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong positive sentiment regarding MattsenKumar LLC's cost-effectiveness and value for money. One client highlighted that they provide 'good services at reasonable prices,' while another mentioned a monthly investment of approximately $16,000–$20,000, which they deem worthwhile due to the quality of service received. Overall, clients appreciate the adaptability and responsiveness of MattsenKumar, indicating that the pricing aligns well with the value delivered.
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India (4) United States (1)

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BPO Nextdoor

5.0 10 reviews

$5,000+

< $25 / hr

50 - 249

L'viv, Ukraine

Services provided

25% Customer Service Outsourcing

40% Back Office Outsourcing

20% Call Center Services +1 service

15% Public Relations

BPO Nextdoor is a versatile business process outsourcing company providing services such as media monitoring, transcription, lead generation, market research, technical product classification, and customer support. Overall, clients commend the company for its reliability, flexibility, and high-quality service, with 100% of reviewers expressing satisfaction. Notably, BPO Nextdoor's proactive communication and ability to adapt to client needs, even amid challenging circumstances, have been highlighted as particularly impressive.

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Reviews mention Hard working
Clients consistently commend BPO Nextdoor for their hardworking nature, emphasizing their responsiveness and adaptability. One client specifically noted their trustworthiness and recommended clearly communicating goals to leverage their expertise. The team's commitment to meeting deadlines and providing thorough lead generation services further underscores their strong work ethic, resulting in significant client satisfaction.

Lead Generation Services for Packaging Solution Company

5.0 Jun 2, 2022

They’re trustworthy and hardworking, so I recommend telling them your goals — their team can advise you on the best way to achieve them.
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Industry Experience

BPO Nextdoor has successfully served various industries, including Media, Software, Manufacturing, IT Services, Advertising & Marketing, Healthcare, and Retail. Clients commend their reliability, flexibility, and strong communication skills. In Media, they provide timely media monitoring services. In Software, they excel in transcribing complex documents. Manufacturing partners appreciate their lead generation capabilities. IT clients highlight their data management expertise. Overall, BPO Nextdoor demonstrates a strong fit for clients seeking dependable and adaptable service across these sectors.
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Media Software Manufacturing IT Services Advertising & marketing Healthcare Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (5) Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend BPO Nextdoor for their competitive pricing and strong value for money. One executive noted that BPO's pricing fit their budget, enhancing their overall satisfaction. Another client highlighted the firm's superior price/performance ratio compared to competitors. Feedback indicates that the quality of work delivered justifies the investment, with several clients expressing high levels of satisfaction regarding timely deliveries and effective communication. Overall, sentiment surrounding the company's cost-effectiveness is overwhelmingly positive.
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Germany (6) Ukraine (2) Estonia (1) United States (1)

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Acquire Intelligence

4.6 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Pasig, Philippines

Services provided

16% Customer Service Outsourcing

60% Back Office Outsourcing

14% Call Center Services +1 service

10% Sales Outsourcing

Acquire BPO is a business process outsourcing company specializing in inbound and outbound call services, offering fast and efficient telemarketing and customer support solutions. Reviewers frequently highlight their strengths in quick response times and meeting deadlines, with 100% of feedback indicating satisfaction with service quality. Opportunities for improvement include reducing wait times and increasing staff availability.

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Reviews mention Efficient
Acquire BPO has received positive feedback regarding their efficiency in handling telemarketing and phone services. Clients noted their quick response times and the significant savings they provide, with one client stating they save approximately $1,500 monthly. The overall sentiment is highly favorable, as clients describe the team as "great, fast, and efficient," indicating a strong alignment with their operational needs.

Telemarketing for Hospitality Industry Firm

4.0 Aug 18, 2017

I don't have any bad feedback to share about them, they are just great, fast and efficient. I would recommend them always. Their fast response is strong.
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Industry Experience

Acquire Intelligence has demonstrated expertise in various industries, including Nonprofit, Hospitality & Leisure, Consumer Products, and Other Industries. Clients have praised their responsiveness, efficiency, and ability to save significant costs and time, with sentiments indicating strong satisfaction across sectors. Their strengths include quick communication and effective telemarketing services, making them a suitable choice for companies seeking to enhance customer engagement and streamline operations.
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Consumer Products Other Industry Nonprofit Hospitality & leisure

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Average Project Cost Breakdown

$50,000 to $199,999 (2) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have consistently praised Acquire Intelligence for their cost-effective services, with one client noting savings of approximately $1,000 monthly and another mentioning a $150,000 monthly reduction in operational costs. Their pricing structures, which include package deals and monthly billing, are perceived as reasonable, though some feedback suggests potential for lower prices. Overall, the sentiment reflects a strong appreciation for the value provided relative to the costs incurred.
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New York City, New York (1) Scarsdale, New York (1) Staten Island, New York (1) Boston, Massachusetts (1)

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Evoice

4.5 27 reviews

Undisclosed

Undisclosed

250 - 999

Services provided

25% Customer Service Outsourcing

55% Call Center Services

20% Transcription

Evoice is a customer service company specializing in answering services and call management. Feedback from reviews indicates high satisfaction, with 100% of reviewers praising the service’s reliability and cost-effectiveness. Clients consistently note their ease of communication and the significant time and cost savings, with one client reporting a monthly savings of 35 hours and over $200.

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Reviews mention High-quality work
Clients consistently praise Evoice for delivering high-quality work, with one noting it as a 'very comfortable and guaranteed service' that enhances customer service quality. Another client highlighted their 'excellent service, guaranteed,' and emphasized the company's ability to save time and money. Overall, the sentiment reflects strong satisfaction with the reliability and effectiveness of Evoice's services, with no reported issues or areas for improvement.

Answering Services for Finance Branch

4.5 Nov 2, 2017

It is a high quality service that presents no problems and is very safe.
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Customer-based Answering Support for Finance Branch

4.5 Aug 12, 2017

It is a high-quality service that presents no problems and is very safe.
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Industry Experience

Evoice has demonstrated expertise across various sectors including Gaming, Education, Healthcare, Retail, and Financial Services. Feedback indicates strengths in providing reliable, high-quality customer service and effective call handling solutions. Clients from the Gaming and Education sectors noted their ability to streamline inbound communication, enhancing operational efficiency. Overall, sentiment is positive, particularly in industries prioritizing robust customer interaction, making Evoice a suitable choice for businesses seeking dependable inbound services.
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Telecommunications Automotive Real estate Arts, entertainment & music Consumer Products Other Industry Gaming Education Utilities Financial services Healthcare Retail Manufacturing Advertising & marketing Hospitality & leisure

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Average Project Cost Breakdown

Less than $10,000 (24) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Evoice has received positive feedback regarding its pricing and value for money. Clients appreciate the attractive pricing structure, with plans ranging from $12.99 to $79.99, which effectively meet various needs. One client noted significant savings of over $200 monthly, while another highlighted an annual expenditure between $1,000 to $4,999, emphasizing overall satisfaction with the service's quality and reliability. The sentiment indicates that clients find Evoice's services both economical and valuable.
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Buffalo, New York (3) Long Beach, California (2) Burbank, Illinois (1) Los Angeles, California (1) Jackson, Tennessee (1) New Britain, Connecticut (1) North Little Rock, Arkansas (1) Anderson, Indiana (1) The Bronx, New York (1) Athens, Georgia (1) Mineola, New York (1) San Francisco, California (1) Asheville, North Carolina (1) Tampa, Florida (1) Lodi, California (1) San Jacinto, California (1) Honolulu, Hawaii (1) Cambridge, Massachusetts (1) Brevard, North Carolina (1) Needles, California (1) Newark, California (1) Madison, Tennessee (1) Winthrop, Maine (1) Faber, Virginia (1)

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Phi Consulting

4.8 4 reviews

$5,000+

< $25 / hr

50 - 249

Islamabad, Pakistan

Services provided

20% Customer Service Outsourcing

40% IT Staff Augmentation

20% Sales Outsourcing +2 services

10% CRM Consulting and SI

10% IT Managed Services

Phi Consulting is a proficient Customer Service BPO providing outsourced customer support, demonstrating expertise in building customer support services and call center solutions. Reviews reveal a high satisfaction rate with a 100% positive feedback for professionalism, timely delivery, and adaptability. Notably, 75% of reviewers commend their value for cost, and 50% highlight their impressive industry understanding and culture fit.

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Reviews mention Experienced
Clients express a highly positive sentiment towards Phi Consulting, noting their instrumental role in growth and exceptional delivery of services. One VP highlighted their expertise in partnership onboarding and acquisitions, emphasizing the impressive talent and customer experience provided. The firm is praised for timely project management and responsiveness to client needs, although there was a suggestion for improvement in their go-to-market strategy.

Partnership Consulting for Cloud Computing Company

5.0 Jun 28, 2024

I’m impressed with their great talent and customer experience.
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3 of 4 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Staffing for Trucking Co
5.0 — Phi Consulting provides customer service and staffing services for a trucking company. The team provides sales development representatives, a customer support manager, and customer support Read more
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Industry Experience

Phi Consulting has demonstrated expertise in the Software, Information Technology, and Financial Services industries. Clients praised their ability to enhance sales processes, develop customer support, and facilitate partnership programs. Feedback highlights Phi Consulting's professionalism, adaptability, and commitment to timely deliverables. Overall sentiment is positive, particularly in the financial services sector, where they effectively provided 24/7 support and helped establish sales frameworks. Potential clients in these industries can expect strong collaboration and impactful results.
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Software Information technology Financial services

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Average Project Cost Breakdown

$200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Phi Consulting for providing excellent value for money, often highlighting their competitive pricing and alignment with budgetary needs. For instance, a CEO noted that Phi Consulting's pricing fit their budget while delivering a significant return on investment within three months. Another client emphasized the good value for cost and great culture fit, indicating that Phi Consulting's services met their financial expectations effectively.
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Gabtech Global LLC

4.8 3 reviews

Undisclosed

< $25 / hr

50 - 249

Peoria, AZ

Services provided

40% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Finance & Accounting Outsourcing (FAO)

15% Staffing

Gabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow.

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Reviews mention Accessible
Clients have consistently highlighted Gabtech Global LLC's accessibility and responsiveness as key strengths. One client noted that the team was 'readily available' with minimal notice and maintained a 'friendly engagement style' even under challenging circumstances. Additionally, the flexibility demonstrated by Gabtech in adapting to client needs was praised, contributing to a highly effective workflow. Overall, the sentiment regarding accessibility is overwhelmingly positive, underscoring their commitment to client support.

Recruitment & Bookkeeping Services for Home Care Agency

4.5 Oct 5, 2022

The people I have on my team have always maintained a friendly engagement style even when challenged. They have also been readily available, with very little notice, pretty much any time that I requested.
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Industry Experience

Gabtech Global LLC has garnered positive feedback primarily in the IT Services and Healthcare industries. Clients commend their strengths in staff augmentation and employee recruitment, highlighting responsiveness, teamwork, and operational support. The IT Services review emphasizes successful collaboration and cost-effective staffing solutions, while the Healthcare feedback focuses on efficient recruiting and bookkeeping, leading to improved business outcomes. Overall, Gabtech is well-suited for organizations seeking reliable support in IT and healthcare operations.
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Select Industry to see insights

IT Services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Gabtech Global LLC is highly regarded for its cost-effective services, as highlighted by clients who noted significant improvements in outcomes at reduced costs compared to previous employees. One client emphasized the successful staff augmentation at low costs, while another mentioned the friendly and responsive support received, which enhanced operational efficiency. Overall, clients express satisfaction with the value for money, citing both quality service and affordability as key strengths of the company.
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Global Bilgi

4.8 3 reviews

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Corporate Training & Coaching +2 services

15% HR Outsourcing

15% IT Managed Services

Global Bilgi is a call center service provider that offers comprehensive customer support, telesales, and business process outsourcing. The company is praised for its professionalism, effective project management, and ability to meet KPIs, with an impressive NPS score of 70%. Approximately 67% of reviewers highlight Global Bilgi's business-oriented approach and adaptability, though some cite high pricing as an area for improvement.

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Reviews mention Exceptional results
Global Bilgi has consistently delivered exceptional results for LifeCell, evidenced by their ability to exceed revenue targets by 20% and grow the customer base by 7% despite challenging conditions. Clients commend their transparency, adaptability, and effective project management, highlighting the team's commitment to meeting deadlines and providing valuable insights. The partnership, ongoing for 12 years, underscores Global Bilgi's capability to not only meet but exceed expectations, making them a highly recommended choice for businesses seeking impactful results.

Telesales & Customer Service for Telecommunications Company

5.0 Apr 7, 2021

The team meets all of our targets. Last year alone, even everybody was working remotely and couldn’t touch base with our customers directly, they still exceeded our chief revenue target by 20%. They have even grown our customer base by 7%.
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Industry Experience

Global Bilgi has demonstrated expertise primarily in the Consumer Products and Telecommunications industries. Clients appreciate their business-oriented approach, professionalism, and ability to consistently meet KPIs. Feedback highlights their effectiveness in customer support and outsourced services, with significant measurable outcomes such as high customer satisfaction and revenue growth. Overall, sentiment is highly positive, indicating Global Bilgi is well-suited for organizations seeking comprehensive customer service and process management in these sectors.
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Consumer Products Telecommunications

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients generally perceive Global Bilgi's pricing as higher than competitors, yet they consistently emphasize the value derived from their services. One client noted an annual investment of approximately $360,000, highlighting good results and professionalism. Another client praised their competitive combination of price, service quality, and transparency, asserting that these factors significantly contribute to meeting their targets. Overall, sentiment leans towards recognizing the company's high cost as justified by the quality and effectiveness of their solutions.
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Ruby

4.6 7 reviews

Undisclosed

Undisclosed

250 - 999

Portland, OR

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Ruby is a virtual receptionist service provider, known for efficiently managing inbound calls with professionalism and exceptional customer service. Overall, 100% of the reviews highlight their high call quality and reliability, with clients appreciating the valuable support in maintaining a professional image. The services are noted as cost-effective, saving clients substantial time and money.

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Reviews mention Helpful
Clients express high satisfaction with Ruby Receptionists, highlighting their professionalism and helpfulness. One client from Tyra Law Firm noted that the receptionists seamlessly integrate with their operations, providing a personal touch that enhances client interactions. They appreciated the receptionists' ability to handle calls efficiently and with courtesy, often exceeding expectations. Overall, feedback emphasizes Ruby's commitment to quality service and their effectiveness in virtual office management.

Receptionist Support for Law Firm

5.0 Nov 19, 2018

Ruby Receptionists is central to my goal of “virtualizing” my office so that I can operate from anywhere in the world. They go above and beyond to be helpful. I have received very positive feedback from clients, many of whom have no idea that they were not speaking with a staff member from my office.
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Industry Experience

Ruby Receptionists has demonstrated expertise across various industries including Legal, Advertising & Marketing, Arts, Entertainment & Music, Manufacturing, Financial Services, and Energy & Natural Resources. Feedback highlights their professionalism, strong customer service, and ability to manage inbound calls effectively. In the Legal sector, they are praised for enhancing client communication and operational efficiency. Overall sentiment is positive, indicating Ruby Receptionists is a strong fit for businesses seeking reliable virtual receptionist services.
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Arts, entertainment & music Manufacturing Financial services Energy & natural resources Advertising & marketing Legal

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Ruby Receptionists for their cost-effectiveness and value for money. One attorney noted spending less than $300 monthly for a service that significantly enhances professionalism, while another client reported saving $1,000 to $2,000 monthly through their services. Overall, feedback indicates that Ruby's pricing structure is perceived as reasonable, with many clients expressing satisfaction with the quality of service relative to the costs incurred.
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Baton Rouge, Louisiana (1) Rockville, Maryland (1) Raleigh, North Carolina (1) Long Beach, California (1) Lynn, Massachusetts (1) Elma, Washington (1) Tobyhanna, Pennsylvania (1)

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DialAmerica

4.5 17 reviews

$5,000+

Undisclosed

1,000 - 9,999

Mahwah, NJ

Services provided

15% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing +1 service

10% Sales Outsourcing

DialAmerica is a business process outsourcing company that provides both inbound and outbound call services, specializing in customer engagement and lead generation. Reviews highlight their professionalism, efficiency, and ability to improve customer service experience, with approximately 90% positive feedback. Clients commend DialAmerica's quality of service, organizational skills, and adaptability to client needs, although some suggest enhancements in technology and pricing models.

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Reviews mention Accommodating
Clients have expressed high satisfaction with DialAmerica's accommodating nature, particularly highlighting their ability to scale services effectively. One client noted, "DialAmerica was able to scale our project and accommodate our increased volume because of their size." Additionally, their responsiveness in weekly discussions about metrics and quality reviews further underscores their commitment to client needs. Overall, the sentiment reflects a strong appreciation for their adaptability and support throughout the engagement.

Lead Gen for Supplemental Health Insurance Company

5.0 Nov 1, 2019

DialAmerica able to scale our project and accommodate our increased volume because of their size. The cost per acquisition we’ve had is far more efficient. We’ve also had far more high-quality leads.
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Industry Experience

DialAmerica has demonstrated expertise across multiple industries, including Healthcare, Utilities, Real Estate, Manufacturing, Financial Services, Transportation, and Retail. Overall, clients highlight their strengths in lead generation, customer service, and effective communication. DialAmerica is especially recognized for increasing efficiency, improving customer satisfaction, and providing high-quality leads in Healthcare and Financial Services, while also delivering excellent customer support in Retail and Hospitality. Their adaptable solutions indicate a strong match for businesses seeking reliable customer engagement and support.
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IT Services Transportation Nonprofit Human Resources Utilities Healthcare Real estate Manufacturing Financial services Other Industry Hospitality & leisure Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $50,000 to $199,999 (4) Less than $10,000 (3) $200,000 to $999,999 (2) $10,000,000 + (2)

What Clients Have Said
Clients express a generally positive sentiment regarding DialAmerica's cost and value for money. Many reviews highlight significant savings, with one client noting a monthly savings of $25,000. Others mention efficient service and high-quality leads, making the investment worthwhile. However, some feedback suggests a desire for better pricing structures, with comments on the need for more economical packages. Overall, clients appreciate the balance of service quality and cost-effectiveness, indicating a strong value proposition.
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New York City, New York (3) Santa Clara, California (2) Los Angeles, California (2) Rosemead, California (1) Johnson City, Tennessee (1) Oklahoma City, Oklahoma (1) Washington, District of Columbia (1) Tifton, Georgia (1) Denver, Colorado (1) Yakima, Washington (1) Pittsburgh, Pennsylvania (1) Ashburn, Virginia (1) Boardman, Oregon (1)

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Penbrothers

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Makati, Philippines

Services provided

10% Customer Service Outsourcing

15% Back Office Outsourcing

15% PEO/Employee Leasing +5 services

15% Recruiting

15% Staffing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Penbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.

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Industry Experience

Penbrothers has demonstrated expertise in the hospitality and leisure industry, notably through their collaboration with Servantex, a staffing provider. The feedback highlights their strengths in talent acquisition, HR management, and project execution, resulting in significant ROI and rapid team expansion. Overall sentiment in this sector is highly positive, with clients appreciating Penbrothers' strong communication, alignment of values, and ability to meet hiring demands efficiently.
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Hospitality & leisure

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Penbrothers' competitive pricing and overall value for money. One client noted that Penbrothers fit their budget while delivering high-quality services, resulting in a significant ROI and accelerated hiring processes. The positive sentiment is reinforced by feedback on strong communication and alignment with client values, emphasizing their role as a valuable partner in building effective teams.
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Satellite Office

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Sydney, Australia

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

20% HR Outsourcing

10% IT Staff Augmentation

Satellite Office is a staffing and HR management company specializing in providing offshore workforce solutions. The reviews highlight their exceptional project management, transparency, and efficient recruitment processes, with a 100% positive feedback rate from clients. Clients commend their ability to reduce costs and improve efficiency, solidifying their role as a strategic partner rather than just a service provider.

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Industry Experience

Satellite Office has garnered positive feedback primarily in the Advertising & Marketing sector, specifically within automotive technology. Clients highlight their strengths in recruitment, HR management, and employee training, noting significant improvements in cost efficiency and team scalability. The overall sentiment is highly favorable, emphasizing their strong communication, attention to detail, and partnership approach. Potential clients in the advertising and marketing industry, especially those requiring workforce offshoring, may find Satellite Office to be a suitable partner.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have praised Satellite Office for its cost-effectiveness and value for money, noting significant reductions in overheads and improved operational efficiencies. One client reported a $500,000 annual investment that allowed them to upscale their team from two to sixteen employees. They highlighted the company's transparency regarding costs and effective communication, establishing a strong partnership rather than just a service provider. Overall, the sentiment reflects satisfaction with the financial outcomes and the efficiency gained through collaboration.
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More responsive than most other service providers

Satellite Office is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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CanadaDirect

4.0 2 reviews

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Services provided

13% Customer Service Outsourcing

52% Call Center Services

20% Back Office Outsourcing +1 service

15% Sales Outsourcing

CanadaDirect is a telemarketing company specializing in voice assistance and live agent services for outbound sales. The client feedback is overwhelmingly positive, highlighting a 20% increase in sales and nearly eliminating customer complaints. Reviewers praise CanadaDirect's project management capabilities and entrepreneurial focus, with 100% of the feedback emphasizing their exceptional performance compared to competitors.

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Industry Experience

CanadaDirect demonstrates significant expertise in the Advertising & Marketing industry, particularly in providing outbound telemarketing services with live agents and voice assistance. Clients report a marked increase in sales and a decrease in customer complaints, highlighting the company's strong project management and compliance focus. Their entrepreneurial approach and superior performance relative to competitors make them an excellent choice for companies in need of effective customer engagement solutions.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently noted CanadaDirect's exceptional value for money, particularly in the context of their extensive telemarketing services. One client highlighted an annual investment of $3,000,000–$5,000,000, resulting in a 20% sales increase and a significant reduction in customer complaints. Feedback emphasizes their superior performance compared to competitors, with one client stating they are the best vendor they've ever worked with, reinforcing the perception of high value relative to cost.
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Triniter BPO

4.2 23 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services

Triniter BPO is a versatile service provider offering a range of solutions including virtual assistance, customer support, outbound calls, and app development. Reviews indicate mixed feedback, with approximately 57% of clients expressing satisfaction in areas like app development and telemarketing, citing dedication and effectiveness. However, 43% report negative experiences, highlighting issues such as unmet promises and unethical practices.

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Reviews mention Flexible
Triniter BPO has received positive feedback regarding their flexibility in adapting to client needs. One client noted their team as 'approachable, flexible, and adding a lot of value,' particularly in adapting to policy changes. Another client praised their understanding of processes and emphasized their reliability. Overall, clients appreciate the company's capacity to scale services and their proactive communication, contributing to a favorable sentiment about their flexibility.

BPO for Supply Chain Management Company

5.0 Oct 1, 2020

They’re a professional and reliable company. We find them to be a flexible team that understands our process well, which is the most important part.

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Email Customer Support for Electronics Sales Company

5.0 Sep 25, 2020

They were really approachable, flexible, and added a lot of value to us. Anytime we had changes in policies, they easily adapted.

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Customer Support for Health & Benefits Company

5.0 Aug 18, 2020

Project management is very good. It was very easy to work with them. They’re very good people and are flexible and on time, always ready to solve any issues that arise.

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Industry Experience

Triniter BPO has garnered mixed feedback across various industries. In automotive, they excelled in customer support, receiving praise for quality service. However, in wellness & fitness and consulting, they faced criticism for poor execution and lack of transparency. Positive reviews in education and healthcare highlighted effective app development and customer service, while negative experiences in advertising and marketing raised concerns about trustworthiness. Overall, Triniter BPO is seen as suitable for automotive, education, and healthcare, but potential clients should exercise caution in consulting and marketing sectors.
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Telecommunications Consulting Wellness & Fitness Automotive Real estate Advertising & marketing Nonprofit IT Services Healthcare Education Arts, entertainment & music Other Industry Financial services Human Resources Business services Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (10) Less than $10,000 (7) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Triniter BPO's pricing is generally viewed as competitive, offering good value for money. Clients like the COO of Tweedmag.org noted their affordability and flexibility, while others highlighted their quality of service despite lower costs. However, some reviews expressed dissatisfaction, citing instances of poor execution and unmet expectations relative to costs, such as a client who felt scammed after a failed engagement. Overall, feedback on value is mixed, with some clients appreciating the cost-effectiveness, while others experienced significant issues.
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United States (9) India (6) Australia (1) Latvia (1) Spain (1) United Arab Emirates (1) England (1)

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Call Masters BPO

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Back Office Outsourcing

Call Masters BPO is a customer service and back-office operations provider, noted for their reliability and exceptional communication. Across reviews, 100% of clients praised their ability to handle inquiries efficiently and boost sales. Clients highlighted their responsiveness and quality service, with no areas needing improvement noted. The company consistently delivers results, meeting deadlines and exceeding expectations.

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Reviews mention Communicative
Clients have consistently praised Call Masters BPO for their exceptional communication skills. One client highlighted their responsiveness and availability, stating they managed communications effectively even during peak periods. The positive feedback noted that agents provided timely resolutions and demonstrated genuine concern for customer issues, contributing to low dispute rates. Overall, the sentiment reflects strong satisfaction with Call Masters BPO's communicative approach, marking them as a reliable partner in customer service operations.

Back Office & Customer Services for Online Retail Company

5.0 Nov 8, 2022

They were responsive, and they were available whenever we needed to talk with a specific agent. During our busier months, they were still responding to all the emails and were able to manage communications and social operations on time. We communicated primarily over Slack, email, and Zoom. Call Masters BPO was very reliable, and we were very happy with the service they provided us with.
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Industry Experience

Call Masters BPO has received positive feedback primarily from clients in the Consumer Products and Retail industries. Clients praised their expertise in customer service, particularly in lead conversion and managing high volumes of inquiries effectively. The overall sentiment indicates strong reliability, exceptional communication, and the ability to drive results. Their impact on sales and customer satisfaction is notable, making them a suitable choice for businesses seeking robust customer support solutions.
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Consumer Products Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding Call Masters BPO's cost and value for money. One client noted a significant return on investment, stating they received exceptional service that exceeded expectations. Another client invested $10,000–$12,000 and reported high-quality work and positive customer feedback, leading to the decision to offer bonuses for continued performance. Overall, clients appreciate the reliability and results-driven approach, indicating strong value relative to the costs incurred.
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More responsive than most other service providers

Call Masters BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Vserve Amazon Listing Service

5.0 23 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

40% Customer Service Outsourcing

60% Ecommerce Marketing

Vserve Amazon Listing Service is a Customer Support Services and Customer Service BPO provider, specializing in enhancing product visibility and customer engagement. Reviews highlight their exemplary service, with 100% positive feedback emphasizing timely delivery, proactive communication, and effective project management. Clients specifically commend their competence and personalized approach in handling inquiries and optimizing digital advertising strategies.

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Reviews mention Efficient
Clients consistently praised Vserve Amazon Listing Service for their efficiency and strong project management. The team delivered items on time, proactively communicated updates, and responded promptly to client needs. Notable feedback highlighted their attention to detail and tailored solutions, which resulted in increased product visibility and conversion rates. One client specifically noted, 'Their effectiveness, open communication, and prompt delivery surprised me,' reflecting an overall sentiment of satisfaction with Vserve's efficient service.

Digital Marketing Services for Real Estate Company

5.0 Dec 20, 2024

The communication pleased me since it was concise, transparent, and clear no time was wasted. Their effectiveness, open communication, and prompt delivery surprised me.
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SEO, E-Commerce & Content Marketing for Real Estate Co

5.0 Apr 8, 2025

Vserve Amazon Listing Service demonstrated strong project management throughout the collaboration. They consistently delivered items on time, adhering to the agreed upon deadlines for optimizing product listings and setting up Amazon ads. Their responsiveness to our needs was excellent; they proactively communicated any updates or adjustments required and quickly addressed any questions or concerns we had. Vserve was flexible in accommodating changes and ensured that the project aligned with our goals. Overall, their professionalism and attention to detail contributed to a smooth and efficient process, meeting all key milestones as planned.
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Customer Service Outsourcing for Custom Apparel Manufacturer

5.0 Oct 28, 2024

The project management was organized and efficient, with clear timelines and milestones that ensured timely delivery of all key items, including optimized product listings and advertising strategies. The team was proactive in communication, maintaining regular updates, and addressing our needs promptly. Their responsiveness and willingness to adapt based on our feedback demonstrated a strong commitment to the project's success, fostering effective collaboration throughout the process.
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Industry Experience

Vserve Amazon Listing Service has demonstrated expertise across various industries, including Real Estate, Beauty & Cosmetics, Manufacturing, Advertising & Marketing, and Food & Beverage. Clients praised their attention to detail, effective communication, and ability to significantly enhance product visibility and sales through tailored strategies. The overall sentiment reflects strong satisfaction, particularly in the Beauty & Cosmetics sector, where their impact on brand visibility and customer engagement was notably high. This provider is well-suited for clients seeking optimization services in these dynamic sectors.
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Real estate Beauty & Cosmetics Manufacturing Advertising & marketing Food & Beverage Retail Other industries

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Average Project Cost Breakdown

$10,000 to $49,000 (13) $50,000 to $199,999 (1)

What Clients Have Said
Overall, clients consistently praised Vserve Amazon Listing Service for providing good value for money, with many noting that their pricing fit within budget constraints while delivering effective results. Specific feedback highlighted a strong alignment of company values and a commitment to achieving client goals. For instance, multiple clients mentioned the company's responsiveness and proactive communication, which contributed to successful project outcomes, indicating a favorable perception of their cost-effectiveness.
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United States (8) Canada (3) Austria (1) Germany (1) India (1)

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Verbatim Virtual Receptionists

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Thatcham , England

Services provided

10% Customer Service Outsourcing

68% Call Center Services

12% Sales Outsourcing +1 service

10% Back Office Outsourcing

Verbatim Virtual Receptionists is a company specializing in call handling services, offering solutions such as call overflow management, spam filtering, and CRM integration. Reviews highlight a high satisfaction rate, with clients appreciating their flexibility and professionalism. Approximately 90% of reviewers emphasize their positive impact on operational efficiency and customer service. Clients commend their responsiveness and personalized service, with few areas identified for improvement.

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Reviews mention Personable
Clients have praised Verbatim Virtual Receptionists for their personable and approachable team. One client highlighted their impressive personal touch, noting that the team understands their business and goals. Additionally, the responsiveness to feedback and willingness to improve processes were commended, indicating a strong client relationship. Overall, the sentiment regarding the company's personable nature is highly positive, with clients expressing satisfaction and comfort in their interactions.

Call-Answering for Education Software Developers

4.5 Apr 21, 2020

The personal touch they have is impressive. They understand our business and our goals. The team is personable and approachable.
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Industry Experience

Verbatim Virtual Receptionists has garnered positive feedback across the IT Services and Software industries, highlighting their expertise in call handling and customization. Clients commend their professional service, effective call filtering, and seamless integration with CRM systems, which enhance customer support. The overall sentiment reflects satisfaction with their responsiveness and the quality of their agents, making them a reliable choice for businesses seeking efficient virtual reception solutions.
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IT Services Software

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Verbatim Virtual Receptionists is recognized for its cost-effectiveness and value for money, with clients noting competitive pricing and flexibility in service offerings. One client highlighted the affordability of their integration services, which met specific needs. Another client mentioned an annual investment of $5,000-$6,000, emphasizing satisfaction with the service's efficiency and responsiveness. Overall, the sentiment regarding their pricing aligns positively with the quality of service provided.
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Tasks Expert- A Virtual Assistant Company

5.0 38 reviews

$5,000+

< $25 / hr

250 - 999

Kalyan, India

Services provided

10% Customer Service Outsourcing

25% Call Center Services

15% Back Office Outsourcing +5 services

10% Finance & Accounting Outsourcing (FAO)

10% Graphic Design

10% Sales Outsourcing

10% Web Design

10% Web Development

Tasks Expert- A Virtual Assistant Company specializes in Customer Service BPO, offering tailored remote customer care solutions. Reviews highlight their effective management of multilingual support and e-commerce logistics, resulting in improved customer satisfaction and loyalty. 100% of reviewers commend their professionalism, yet documentation processes caused minor delays. Task Expert is praised for aligning well with client values and enhancing brand experience.

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Reviews mention Great project management
Clients consistently commend Tasks Expert- A Virtual Assistant Company for their exemplary project management skills. Feedback highlights their timely delivery, proactive communication, and attention to detail, with one client noting that they 'delivered on time and responded well to our needs.' Another client appreciated the well-organized onboarding process and frequent updates, stating that their account manager is 'easy to reach.' Overall, the sentiment reflects a strong satisfaction with their project management capabilities.

Administrative Support & SMM for Sports Physical Therapy Co

5.0 Jul 15, 2025

We communicated via MS Teams. Tasks Expert- A Virtual Assistant Company’s project management was great. They delivered on time and responded well to our needs. Clients praise their attention to detail, proactive communication, and ability to adapt to evolving project needs. Whether it's lead generation, bookkeeping, or website development, the de Clients appreciate the flexibility in billing models and the ROI from outsourcing tasks that would otherwise require full-time staffing.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback highlights a strong performance by Tasks Expert- A Virtual Assistant Company, particularly in backend documentation and executive support. One CEO noted their impressive consistency and effective project management, stating that the company has successfully alleviated workload pressure by managing tasks efficiently. Clients appreciate the alignment of values and budget-friendly pricing, indicating a positive overall sentiment with no reported areas for improvement.
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Average Project Cost Breakdown

$10,000 to $49,000 (4) Less than $10,000 (2) $50,000 to $199,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend Tasks Expert- A Virtual Assistant Company for their exceptional value for money, noting flexible pricing that aligns with budgets. One client highlighted a $599 monthly investment yielding significant efficiency gains, while another emphasized the 'good value for cost' in lead generation efforts. Overall, feedback reflects a strong sentiment towards their cost-to-performance ratio, with many clients appreciating the professional, reliable service that allows them to focus on core business activities.
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United States (11) Canada (3) New Zealand (3) Australia (2) Belgium (1) France (1) Switzerland (1)

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RIOT Enterprise

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Gurugram, India

Services provided

70% Customer Service Outsourcing

30% Back Office Outsourcing

RIOT Enterprise is a customer and technical support company specializing in customer relationship management, order processing, and technical support services. Based on client reviews, 100% of feedback is positive, highlighting their effective communication, accountability, and knowledge. Clients appreciate their proactive approach, though there's room for improvement in initiating solutions independently.

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Reviews mention Results-oriented
The overall sentiment regarding RIOT Enterprise is highly positive, with clients noting their results-oriented approach. One client emphasized that RIOT is 'an essential part for the sustainability and growth' of their business. Additionally, feedback highlighted their effective communication and responsibility, stating, 'They do the job' and 'they like to learn and improve their processes.' While there is room for improvement in initiative, the client's optimism reflects confidence in RIOT's commitment to results.

Customer Service & Internal Process Dev for E-Commerce Co

5.0 Sep 1, 2022

RIOT enterprise is now an essential part for the sustainability and growth of our business. We would not be where we are today without them.
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Industry Experience

RIOT Enterprise has received positive feedback primarily within the Consumer Products and Technology industries. Clients praise their efficiency in customer service and support, noting their effective communication and adaptability. In Consumer Products, they enhance operational growth and customer satisfaction, while in Technology, they contribute to improved customer experience, reflected in positive product ratings. Overall sentiment indicates strong expertise in customer relations, making them a suitable partner for businesses focusing on consumer engagement and support.
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Consumer Products Other Industry

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Canada (1) Israel (1)

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$1,000 Best for droshipping businesses $2,000 Best for mid size ecommerce brands $3,000 Best for mid size Tech companies

Outsource Your Customer Service Today!
Overall management of your store - Customer support - Logistics management - Supplier chain management
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Protel BPO

5.0 11 reviews

$1,000+

< $25 / hr

250 - 999

Belize City, Belize

Services provided

45% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing

Protel BPO is a Customer Service BPO specializing in Call Center Outsourcing and Remote Customer Care. Reviews highlight their strong alignment with client values and effective project management. They boast over 90% positive feedback, with clients consistently praising their professional handling of call center operations, efficient response times, and enhanced customer satisfaction. Clients appreciate Protel BPO's adaptability and commitment to delivering high-quality Customer Support Services.

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Reviews mention Team players
Protel BPO is recognized for its collaborative approach, functioning more as a partner than a vendor. Clients appreciate their team's attentiveness and responsiveness, noting that Protel BPO personnel are always available and willing to work outside contracted hours to address issues. One client highlighted the team's efficiency and commitment, stating, 'They treat our business needs as if it's their own,' which underscores the positive sentiment surrounding their teamwork and dedication.

Call Center Services for Retail Company

5.0 Aug 11, 2024

Protel BPO has highly skilled professionals and work as true partners. They are always attentive to our requests and our customer's needs. We are able to communicate with the Protel team in real time via phone, e-mail, and even WhatsApp when needed.
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Industry Experience

Protel BPO has garnered positive feedback across various industries including Retail, Healthcare, Hospitality & Leisure, Construction, and Utilities. Clients commend their expertise in managing call centers and customer service operations, consistently noting improvements in customer satisfaction, call handling efficiency, and operational responsiveness. The company's strengths lie in their adaptability to different organizational cultures, effective project management, and commitment to quality service delivery, making them a suitable partner for businesses seeking reliable support in these sectors.
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Retail Healthcare Hospitality & leisure Construction Utilities

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Average Project Cost Breakdown

$10,000 to $49,000 (3) $50,000 to $199,999 (3) Less than $10,000 (1)

What Clients Have Said
The overall sentiment regarding Protel BPO's cost and value for money is highly positive. Clients consistently noted that Protel BPO offers 'good value for cost' and that their pricing fits within budget constraints. For instance, the VP of Centene Corporation emphasized that while cheaper options were available, the quality and alignment of values with Protel BPO justified the investment. Additionally, several clients reported significant improvements in service efficiency and customer satisfaction, attributing these successes to the cost-effective solutions provided by Protel BPO.
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United States (6) England (1)

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Springboard

5.0 4 reviews

Undisclosed

$25 - $49 / hr

10 - 49

Services provided

100% Customer Service Outsourcing

Springboard is a customer support service provider that offers outsourced customer and community support solutions. The reviews highlight Springboard’s professionalism, effective communication, and ability to integrate seamlessly with client teams, resulting in enhanced customer satisfaction and increased sales. With 100% of reviews expressing satisfaction and no areas for improvement, Springboard demonstrates exceptional service and client engagement.

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Reviews mention Great project management
Clients consistently commend Springboard for its exceptional project management capabilities. One client highlighted the seamless onboarding process and effective communication, stating, 'Their workflow is great... we deal with our one contact, and it works seamlessly.' Additionally, the client noted a significant improvement in response times, attributing this success to Springboard's diligent efforts and genuine care for their business. Overall, feedback reflects strong satisfaction with Springboard's project management and client-focused approach.

Outsourced Email Management for Creative Agency

5.0 Apr 17, 2019

Their workflow is great. They use the same communication tools as we do, which is a huge advantage. What I love most is that we don’t have to handle communications between their whole team. We deal with our one contact, and it works seamlessly.
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Industry Experience

Springboard has demonstrated expertise in the Business Services and Advertising & Marketing industries. Clients praised their professionalism, responsiveness, and ability to enhance customer support efficiency, resulting in increased sales and improved customer satisfaction. The agency's strengths lie in their seamless integration with client operations and their dedication to understanding specific business needs. Overall, feedback indicates that Springboard is particularly well-suited for businesses seeking effective customer support solutions, especially in e-commerce and digital marketing.
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Business services Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (3) Less than $10,000 (1)

What Clients Have Said
Clients consistently praise SupportFruit for delivering excellent value for money, noting significant improvements in customer support efficiency and sales. One client highlighted a 99% reduction in hands-on customer service involvement, resulting in nearly a 100% increase in sales within two months. Another emphasized the cost-effectiveness of outsourcing customer support, allowing them to eliminate their in-house team. Overall, the sentiment reflects satisfaction with the cost relative to the quality of service provided.
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Canada (3) United States (1)

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Sound Telecom

4.2 19 reviews

Undisclosed

Undisclosed

10 - 49

Spokane, WA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Sound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.

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Reviews mention Timely
Clients have expressed a positive sentiment regarding Sound Telecom's timeliness, noting that they 'respond quickly' to inquiries and needs. This promptness is highlighted as a key strength of the service provider, indicating reliability in communication and service delivery. Overall, the feedback suggests that Sound Telecom is effective in meeting deadlines and maintaining responsiveness, which is crucial for their clients' operational needs.

Inbound Support for Business Services Company

4.5 Dec 24, 2017

They respond quickly.
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Industry Experience

Sound Telecom has demonstrated significant expertise across various industries, particularly in Business Services, IT Services, and Consumer Products. Clients appreciate their quick response times and professionalism, noting improvements in customer service and operational efficiency. Overall, feedback highlights strengths in call handling and support, with a positive sentiment regarding their impact. They are a suitable choice for businesses seeking reliable inbound services, especially in sectors requiring consistent communication and customer support.
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Telecommunications Financial services Business services IT Services Consumer Products Real estate Arts, entertainment & music Healthcare Media Nonprofit Hospitality & leisure Manufacturing Information technology

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (6)

What Clients Have Said
Clients express a generally positive sentiment regarding Sound Telecom's pricing and value for money. One client noted a flat rate of $500 per week, indicating satisfaction with the services provided for that cost. Another highlighted the importance of their services, stating they are happy with their spending and the product received. While some reviews mentioned potential areas for improvement in cost, this was not viewed as a significant drawback, with overall contentment in the quality of service delivered.
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Cabot, Arkansas (1) Orlando, Florida (1) Vero Beach, Florida (1) Thomasville, Georgia (1) Chesterfield, Missouri (1) Irving, Texas (1) Plano, Texas (1) Waxahachie, Texas (1) Indianapolis, Indiana (1) Newark, New Jersey (1) Paterson, New Jersey (1) Brooklyn, New York (1) Lebanon, Ohio (1) Sacramento, California (1) Sparks, Nevada (1) Phoenix, Arizona (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Ozark, Alabama (1)

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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3 services

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Abacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.

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Reviews mention Knowledgeable
Clients consistently highlight Abacus Cambridge Partners' technical proficiency and knowledge in API management, particularly in implementing Apigee. One client noted their team's flexibility in adapting to changing requirements and their timely delivery, often ahead of schedule. The feedback emphasizes their friendly and transparent communication, with another client asserting that their technical expertise is unmatched. Overall, the sentiment is highly positive, reinforcing Abacus as a knowledgeable partner for complex projects.

API Development for Telecommunications Company

5.0 Dec 6, 2021

They’re also very technically knowledgeable, which is key for us. In addition to that, their team is also friendly, honest, and transparent when something cannot be done or could be done in a better way.
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Industry Experience

Abacus Cambridge Partners has demonstrated strong expertise in the Telecommunications, Retail, and Financial Services industries. In Telecommunications, clients praised their API management capabilities, particularly with Apigee, highlighting rapid implementation and significant reduction in time-to-market. Retail clients valued their API maturity and governance skills, while feedback from Financial Services noted their effective BPO services and adaptability. Overall, sentiment across industries is highly positive, showcasing Abacus's ability to deliver quality solutions and enhance operational efficiency.
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Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive Abacus Cambridge Partners as offering excellent value for money. One review highlighted timely delivery and flexibility in adapting to dynamic requirements, reflecting a strong return on investment. Another client noted that their project was completed without additional costs, emphasizing the company's professionalism. However, some clients suggested improvements in resource allocation, indicating that while the costs are justified, scaling their expertise could enhance overall service efficiency.
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United Arab Emirates (2) Kenya (1) United States (1)

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Catalyst BPX

5.0 2 reviews

$5,000+

< $25 / hr

50 - 249

Taguig, Philippines

Services provided

15% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Employer of Record (EOR) Services +2 services

20% Recruitment Process Outsourcing

15% Back Office Outsourcing

Catalyst BPX is a business process outsourcing (BPO) company specializing in finance, operations, and marketing services. The overall feedback from their reviews is overwhelmingly positive, with clients praising their agility, proactive approach, and expertise. However, as a young company, there is room for growth in scaling and infrastructure development. Approximately 90% of reviewers highlight their strong customer-centric approach and value for cost.

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Industry Experience

Catalyst BPX has garnered positive feedback across diverse industries, notably Social Networking and Hospitality & Leisure. In the Social Networking sector, they demonstrated agility and a tailored approach for scaling operations, positively impacting efficiency. In Hospitality, their expertise in finance and operations led to improved compliance and enhanced online presence. Overall, clients commend Catalyst BPX for their proactive service, industry knowledge, and ability to deliver value, making them a strong fit for businesses seeking operational and financial support.
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Social Networking Hospitality & leisure

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Catalyst BPX is regarded as providing good value for cost, with clients noting that their pricing aligns well with budgets while delivering quality service. For instance, a director at Reddit highlighted that Catalyst's pricing fit their budget and offered great value. Similarly, the CEO of Flora's appreciated that while Catalyst is not the cheapest option, they deliver significant value, emphasizing their proactive approach and expertise. Overall, clients express satisfaction with the balance between cost and the quality of service received.
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Philippines (1) United States (1)

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24H Virtual

5.0 13 reviews

Undisclosed

Undisclosed

50 - 249

Toronto, Canada

Services provided

20% Customer Service Outsourcing

50% Call Center Services

20% Back Office Outsourcing +1 service

10% Sales Outsourcing

24H Virtual is a call center and virtual assistance company specializing in reception, call handling, and administrative support services. They have received overwhelmingly positive feedback from clients, with 100% of reviews noting their professionalism, patient communication, and effective project management skills. Clients appreciate the company's flexibility, responsiveness, and personalized customer service, often highlighting their ability to adapt to specific business needs.

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Reviews mention Honest
Clients express an overall positive sentiment towards 24H Virtual, highlighting their honest and straightforward communication. One client noted, "The relationship building is also honest and in good faith," which underscores the company's integrity. While they acknowledged minor mistakes as part of the learning process, the swift setup and effective collaboration were also praised, indicating a trustworthy partnership for ongoing projects.

Call Center Services for Virtual Solutions Provider

5.0 Dec 9, 2021

The relationship building is also honest and in good faith.
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Industry Experience

24H Virtual demonstrates strong expertise across various industries, including legal, financial services, real estate, hospitality, and wellness. Clients praise their responsive communication, project management, and the ability to enhance service quality and efficiency. Overall sentiment is positive, with particular strengths in customer service and call handling. They are well-suited for businesses needing 24/7 customer support, administrative assistance, and tailored service solutions, making them a versatile partner for diverse sectors.
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Legal Other Industry Financial services Business services Real estate Hospitality & leisure Wellness & Fitness Transportation

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Average Project Cost Breakdown

Less than $10,000 (10) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients of 24H Virtual express high satisfaction regarding the company's value for money. For instance, one client noted a monthly investment of $1,100 resulted in significant time savings and reduced stress, emphasizing the invaluable service provided. Another client highlighted an investment of approximately $8,000, which led to improved conversion rates and effective customer support. Overall, feedback indicates that 24H Virtual delivers exceptional service quality at competitive prices, making them a worthwhile investment for various businesses.
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Intellink

5.0 6 reviews

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services +1 service

15% Sales Outsourcing

Intellink is a versatile service provider specializing in customer support and data annotation. The company has received overwhelmingly positive feedback, with approximately 95% of reviewers highlighting their efficiency, responsiveness, and cost-effectiveness. Clients consistently praise Intellink's ability to deliver high-quality services promptly, with several noting their adeptness in handling tasks without delay, supporting both small projects and broader operational needs.

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Reviews mention Unique expertise
Intellink is praised for its unique expertise in multilingual sales operations, particularly in the pharmaceutical distribution sector. One client highlighted their ability to provide skilled operators fluent in German, Dutch, and French, which facilitated effective outreach to B2B customers in the EU. The client noted Intellink's disciplined approach and responsiveness to needs, leading to faster export sales development without the need for additional personnel. Overall, the sentiment reflects high satisfaction with their specialized capabilities.

BPO Services for Pharmaceutical Distributor

5.0 Jun 16, 2021

The project wasn’t tremendously big, and many other companies were not really interested. Intellink was the right fit for this job. They have a pool of sales’ operators who are fluent in foreign languages, disciplined, and well receptive to needs.
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Industry Experience

Intellink has demonstrated notable expertise across various industries, including IT Services, Chemicals & Biotechnology, Pharmaceuticals, Healthcare, and Research. Their strengths lie in customer support, data annotation, and operational efficiency, enhancing client satisfaction and project outcomes. Overall, feedback highlights their responsiveness, effective communication, and ability to adapt to project needs, making them a strong candidate for businesses seeking support in these sectors.
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IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare Research

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Average Project Cost Breakdown

$10,000 to $49,000 (5) $50,000 to $199,999 (1)

What Clients Have Said
Intellink is frequently praised for providing effective services at competitive prices. Clients have noted significant savings, such as a 50% reduction in personnel costs compared to in-house hiring. Feedback highlights the company's capability to deliver high-quality results promptly and efficiently, which adds substantial value to their offerings. Overall, clients express satisfaction with the cost-to-value ratio, indicating that Intellink is a cost-effective choice for outsourcing support services.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

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Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

Top Customer Support Outsourcing Companies

Best Customer Service Outsourcing Companies

Reviews mention Easy to work with

Outsourced Accounting & Content Writing for IT Services Firm

Accounting Services for Marketing & Venture Capital Firm

Scaling & QA Services for Media Company

Call Center Services for Gaming Company

CX Outsourcing for Financial Services Firm

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Customer Service Outsourcing for Parking Software Company

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Reviews mention Transparent

Staff Augmentation for Medical Imaging Software Startup

Multilingual Customer Service & Back-Office for Beauty Brand

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Reviews mention Well-organized projects

Web UI/UX Design for Recruitment Agency

Customer Service Outsourcing for Lifestyle Brand

Industry Experience

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Customer Service & Back-Office for Residential Support Co

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Open to feedback

Customer Service Outsourcing for Online Education Company

Customer Service Outsourcing for Towing Company

Customer Service Outsourcing for Construction Company

Reviewed 26 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Top Customer Service is very responsive

Reviews mention Great team

Customer Service and Product Support for Business Services Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Trustworthy

General Inbound Services for Manufacturing Company

Industry Experience

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Reviews mention Great project management

Call Center Services for Management Consultants

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Reviews mention Efficient

Customer Support for Advertising & Marketing Firm

Voice Services for Government Organization

Reviewed 1 time in the past 6 months

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Easy to work with

BPO Customer Service for Retailer

Call Center Services for Photo Solutions Company

Industry Experience

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Reviews mention Openness

Call Center Support for Footwear Retailer

Call Center Services for Beauty & Cosmetics Retailer

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Axendi is very responsive

Reviews mention Proactive

BPO & Call Center Services for E-commerce & Digital Mktg Co

Back Office Outsourcing for Mobile Gaming Company