We Get It!

Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Margate, FL
Year founded
Founded 1974

No have been added yet...

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 4.8 /5

What Clients Have Said

Answering Service Care is noted for its competitive pricing, fitting various budgets, with annual costs around $3,000 to $7,000. Clients appreciate the value for cost, particularly for 24/7 bilingual services, and express satisfaction with the service quality and responsiveness.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 10 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Contact Center Services Packages

starting at $35/month

Answering Service Care Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.8
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Professionalism and Tact

Answering Service Care’s agents consistently displayed professionalism and tact in handling calls, which contributed to a positive perception of the client's business.
Constructive Feedback on Technical Issues

Some clients mentioned occasional technical issues like the need for mobile app updates and better training for agents to avoid service disruptions.
Great Communication Skills

Answering Service Care’s team, especially their top management, received commendations for excellent communication skills and responsiveness, even during high-pressure situations.
Prompt and Responsive Service

Many clients noted that Answering Service Care is quick to respond to any issues or mistakes, demonstrating a high level of responsiveness and reliability in their service.
Efficiency in Handling High Call Volumes

The company has been effective in managing high volumes of calls, ensuring that critical information is passed on to the relevant teams in a timely manner.
Positive Impact on Business Efficiency

Clients reported significant improvements in their workflow and business efficiency, including reduced scheduling headaches and time savings, thanks to the services provided by Answering Service Care.

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Answering Service Care Reviews

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Call Center Services
$10,000 to $49,999
Feb. 2013 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"Successful execution and great communication are a hallmark of Answering Service Care’s work."

Oct 20, 2021

CFO & Founder, Flores & Foley Roofing

Peter R. Foley

Other industries
Wilmington, North Carolina
11-50 Employees
Phone Interview
Verified

A roofing contractor tapped Answering Service Care to provide 24/7 call center services. The team accommodates customers and captures their information through a provided script and a list of questions.

Answering Service Care has helped the client provide customer service well beyond office hours. A team of highly responsive communicators, they have also been able to capture caller information and determine through which marketing channel the customer came to know of the client’s business.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO and founder of Flores & Foley Roofing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Answering Service Care?

We wanted to extend our customer service operations to cover after-work hours. This is especially important in the construction industry. We turned to Answering Service Care to provide live agents 24/7.

SOLUTION

What was the scope of their involvement?

Answering Service Care helped us provide compassionate, round-the-clock customer service. Their live agents are given a script for what questions to ask our customers.

What is the team composition?

I’m not aware of exactly how many people are working in the background, but I am in close contact with Luis (COO) who is at the very top of their command chain.

How did you come to work with Answering Service Care?

I found them through a referral base, which I believe was a peer board of different businessmen around Wilmington.

How much have you invested with them?

We pay $3,000 a year, except for that one time when we were hit by a storm and ran a huge bill of $10,000 for a month.

What is the status of this engagement?

We’ve been working with Answering Service Care for the better part of eight years now. Our partnership started in February 2013 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I do a lot of the marketing in our company, and part of our efforts is to ask every caller where they’ve heard about our company. Through Answering Service Care’s services, we’ve been able to capture that 70% of our callers have come from a referral. We’ve also been able to track who called, how many times, what their inquiry was about, and whether or not somebody had called them back already.

They’ve supported us in instances when our administration is jammed up and have allowed us to extend our customer service operations well beyond the time when our offices are closed. Hiring them has been a great investment for a company. We’re very happy at this time.

How did Answering Service Care perform from a project management standpoint?

Luis, in particular, has done a sensational job of being an extension of our business. His communication skills are top-tier and he’s very responsive despite the fact that he’s probably handling hundreds of emails a day. It might come across as braggadocious, but we have worked together through tough times and I’m on a very good path with Answering Service Care.

As for the tools, we use a CRM called JobNimbus coupled with standard emails.

What did you find most impressive about them?

Successful execution and great communication are a hallmark of Answering Service Care’s work. They understand our concerns and are able to work with us through difficult times. It's a very collaborative partnership and it's a big win for us.

Are there any areas they could improve?

They could improve on their ability to recognize second-time callers, especially if that person calls twice on the same day. It would save that particular customer from having to go through the two-minute survey all over again. Perhaps they can calibrate their system to have that level of recognition.

Do you have any advice for potential customers?

Especially if you're just starting your engagement with Answering Service Care, be sure to reach out and talk to the owner or somebody from the higher levels of the organization. Check in with them and listen to their feedback. Proactive calls like these will greatly help at nipping any issues in the bud.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Mar. 2013 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Their service is not generic; they request and capture the information we need.”

Oct 18, 2021

Receptionist, Flores & Foley Roofing

B. Stanley

Other industries
Wilmington, Illinois
11-50 Employees
Phone Interview
Verified

Answering Service Care helps a roofing company take calls from their clients whenever they can’t. They ask appropriate questions and collect the customers’ information for the client to make a proper follow-up.

Answering Service Care always captures accurate information, which is beneficial for the client. The team performs very well, and they’re trained to collect very useful information tailored to the client’s needs. Additionally, their personalized service provides customers with a great experience.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the receptionist of Flores & Foley Roofing, a roofing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Answering Service Care?

When office lines are occupied, the incoming calls would have to go to an answering machine. However, we hired Answering Service Care because using their answering service was more effective.

SOLUTION

What was the scope of their involvement?

When a customer calls us, and we can’t get the call, Answering Service Care takes the call and asks the appropriate questions. This way, when we follow up with the customer, we already have most of the information we need about them, such as their name, address, and what services they need from us.

What is the team composition?

We get a variety of messages, so I think there’s a variety of employees from Answering Service Care answering our calls. However, I’m not sure how many people are working on our account.

How did you come to work with Answering Service Care?

I don’t know how my company found them because they already worked for us when I joined. However, they’re a great fit for us because a real person answers our customers’ calls, which gives them a better experience.

How much have you invested with them?

We spend around $3,000 per year.

What is the status of this engagement?

We’ve been working with them since 2013, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

If the information was wrong when taking a message, we wouldn’t be able to contact the customer. Answering Service Care always captures the information accurately, which is extremely beneficial for us.

How did Answering Service Care perform from a project management standpoint?

Answering Service Care performs very well. We communicate via email and phone calls.

What did you find most impressive about them?

Answering Service Care’s staff is trained on what information to collect from our customers. Their service is not generic; they request and capture the information we need.

Are there any areas they could improve?

It would be good if they noted whether the customer’s call was an emergency or not.

Do you have any advice for potential customers?

Set the expectations and explain what information you need to get from your customers. Then, ensure that their communication is clear and they’re asking the right questions.

RATINGS

5.0

Call Center Services
Less than $10,000
Oct. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“They’ve always been great at interacting with our employees.”

Aug 20, 2020

Human Resources Manager

Erin Alexander

Manufacturing
Quebec, Canada
10,001+ Employees
Phone Interview
Verified

Answering Service Care set up an answering system for a large food-grade manufacturing facility. Their team offers 24/7 call support, primarily serving the client company’s employees who are calling in sick.

Answering Service Care streamlined internal communications by intercepting phone calls from the client’s employees at all hours of the day. Their teammates are kind and patient, reassuring confused callers that their messages are being effectively conveyed. They’re also easy to communicate with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a food-grade manufacturing facility that runs 24/7, 365 days a year. I’m the HR manager for this location.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Answering Service Care?

We were trying to streamline the way in which employees call in to notify their supervisors. We wanted an alternative solution to just leaving a voicemail, or calling just one person.

SOLUTION

What was the scope of their involvement?

Answering Service Care set up a system where, upon receiving a call, they forward an email or text with the necessary information to several people on our team. They ask the caller for their name and the reason for their call. I’ve listened to the phone calls, which are recorded, and the answerers have been different people.

Setting up the service was very easy; I only had to go through a quick phone call and fill out a form.

What is the team composition?

There are several people on their team who answer the phone calls, which can come at any time of day. I’d assume that their team consists of at least 15 people.

How did you come to work with Answering Service Care?

We found them through a basic internet search. I got the idea to rely on an answering call service from my children’s pediatrician.

How much have you invested with them?

We’ve spent less than $5,000. We pay monthly with a credit card.

What is the status of this engagement?

We began around October 2018 and have an ongoing relationship with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The service made it very convenient for us since we no longer have to bug our sick employees about their symptoms amidst COVID-19. Their support has also increased the efficiency with which information is passed to supervisors. We no longer have to worry about being notified too late and can act quickly to preempt being short-staffed.

How did Answering Service Care perform from a project management standpoint?

If I send an email, I can expect to get an answer in less than an hour. I can email their customer service, and they’ll address my concern or implement the necessary changes very quickly. They’re perfectly easy to deal with.

What did you find most impressive about them?

The people who answer the phones are exceptional. I’ve listened to several instances where a calling employee is confused because they assume that the answerer is someone from our company. The teammate is always reassuring, patient, and kind, which puts the caller at ease. They’ve always been great at interacting with our employees.

Are there any areas they could improve?

The only thing negative thing I can think of is that when they’re receiving lots of calls, employees sometimes have to wait on the line. But that’s very rare.

Do you have any advice for potential customers?

If you clarify your directions and put it in writing, you can expect them to be followed to a T.

RATINGS

5.0

Call Center Services
Less than $10,000
Aug. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Their service has paid for itself many times over.”

Jul 28, 2020

Director of Client Services, Southern California Graphics

Lana G.

Manufacturing
Culver City, California
51-200 Employees
Phone Interview
Verified

Answering Service Care provides tele-receptionist services for a graphics printing company. Their work includes answering calls, following a script, and qualifying prospects.

Answering Service Care’s work has met the mark time and time again. The team has successfully qualified potential customers and always acts with tact and professionalism. Customers can expect a responsive service that takes out any guesswork.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of client services at a graphics printing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Answering Service Care?

We were missing calls and inbound leads, both after hours and during the day when things got busier.

SOLUTION

What was the scope of their involvement?

They provide us a live answering service. Once we set up our account, we put together a decision tree with some rules. Since then, we’ve made some updates, but we have all of our calls forwarded to Answering Service Care.

On their end, they answer the phone, so that our callers don’t have to leave voicemails. They have a live agent who follows our script to qualify customers. From there they’ll either transfer calls to a dedicated extension or send us an email and text message summary of the conversation. Finally, we have a portal where every call is recorded so we can see information about each call.

What is the team composition?

We work with Jessica (Director of Business Development) primarily. We’ve also had interaction with their tech support and billing teams.

How much have you invested with them?

We’ve spent around $7,000.

What is the status of this engagement?

We started working together in August 2018, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We look at any leads that came in and resulted in new business for us. Looking at those numbers, their service has paid for itself many times over.

How did Answering Service Care perform from a project management standpoint?

Early on, we had a lot of interactions with Jessica, and she was great. She always answered our questions in the same day, often within the hour. We’ve also been checking for call quality and accuracy, and it’s all been great. We’ve never had an issue with a caller who was unsatisfied, or a call wasn’t handled correctly. Overall, we’ve been very pleased.

What did you find most impressive about them?

Their responsiveness really stands out.

Are there any areas they could improve?

Maybe they could do an annual review of our account, to help us identify more areas of improvement.

Do you have any advice for potential customers?

First, they need to figure out the call volume because that will drive the decision on which package to pick. Secondly, do your homework and create a decision tree. Finally, be sure to educate whoever on-staff is used to picking up phone calls directly.

RATINGS

5.0

Call Center Services
Confidential
Jan. 2015 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 4.5

"The friendliness of their staff stands out."

Jul 16, 2020

CEO, IT Tech & Consulting Company

Alex Margovsky

Information technology
New York City, New York
11-50 Employees
Online Review
Verified

Answering Service Care offers both general and client-specific call center answering services.

The client remains exceptionally pleased with the vendor's services. In particular, Answering Service Care maintains an excellent response time along with personable communication. The way they've gotten to know external stakeholders has been a highlight.

Call Center Services
Confidential
Mar. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They met all our needs."

Oct 31, 2023

Manager, Unico Health Center

Anonymous

Medical
Hialeah, Florida
1-10 Employees
Online Review

Answering Service Care provides call center services for a medical clinic. The team is responsible for answering and screening patient calls and handling messages.

Answering Service Care has demonstrated exceptional call-handling skills and met all client needs. The service has demonstrated excellent project management and communication via virtual meetings and email. Their professionalism and promotions are key elements of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a manager of Unico Health Center

Describe what your company does in a single sentence.

Medical Clinic

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Phone skills
relaying messages
knowing if it's a true emergency or not

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

High ratings
Pricing fits our budget
Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We have tried other answering services none of them compared to Answering Service Care. They have excellent phone skills, our patient's are never left on hold. The calls are answered by the 3rd ring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The messages are well taken and complete. Best of all they screen the calls very well knowing what is a true emergency or not.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met all our needs.

What was your primary form of communication with Answering Service Care?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The professionalism

Are there any areas for improvement or something Answering Service Care could have done differently?

Not at this time

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Confidential
Feb. 2018 - Ongoing

3.5

Quality: 4.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 3.5

"Whenever there's a mistake or service issue, their team responds promptly."

Oct 14, 2023

Director, Chrysalis Enterprises of Ohio

Jennifer Schrappe

Other industries
Columbus, Ohio
1-10 Employees
Online Review
Verified

Answering Service Care provides bilingual call center services for a healthcare counseling service. The team is in charge of answering incoming calls, scheduling appointments, and responding to messages 24/7.

With Answering Service Care's help, the client has saved more time, enabling them to focus on other business priorities. The team works efficiently — they're always quick to respond to any customer queries or concerns. Also, their ability to provide bilingual customer support has been impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Chrysalis Enterprises of Ohio

Describe what your company does in a single sentence.

Counseling Practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Answer calls
Schedule clients

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

Company values aligned
Bilingual services

Describe the scope of work in detail. Please include a summary of key deliverables.

ASC answers incoming calls, schedules appointments, and sends us messages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction, good workflow re: scheduling

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in English and Spanish, gives me peace of mind. Additionally, whenever there's a mistake or service issue, their team responds promptly.

What was your primary form of communication with Answering Service Care?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Bilingual services (English & Spanish)
24/7 call answering with a live agent
prompt response when there are issues.

Are there any areas for improvement or something Answering Service Care could have done differently?

There have been times when a training or communication issue within ASC caused a disservice to my clients.

RATINGS

3.5

Call Center Services
Less than $10,000
Aug. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're great to work with; they're always available."

Oct 12, 2023

Manager, Fun Park Go

Alan Eskelsen

Other industries
Idaho Falls, Idaho
1-10 Employees
Online Review

Answering Service Care provides ongoing call center services for a travel agency. The team is responsible for answering calls to help the client book more appointments.

Thanks Answering Service Care's efforts, the client has been able to save time and gather more leads for the business. The team is responsive, communicative, and easy to work with. Overall, they stand out for their availability and personable attitude; there's nothing to improve.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Manager of Fun Park Go

Describe what your company does in a single sentence.

Travel agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Saving time
Saving money
Weeding out people that want to waste time.

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

Pricing fit our budget

How many teammates from Answering Service Care were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering service that helps my agency book more appointment's

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Saving time and gathering leads for the business

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes been great to work with

What was your primary form of communication with Answering Service Care?

Email or Messaging App

What did you find most impressive or unique about this company?

They're great to work with; they're always available.

Are there any areas for improvement or something Answering Service Care could have done differently?

RATINGS

5.0

Call Center Services
Confidential
May 2023 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"I'm most impressed with having a record of all calls."

Oct 5, 2023

Owner, Chow Management

Robin Chow

Other industries
Cincinnati, Ohio
1-10 Employees
Online Review
Verified

Answering Service Care provides call center services for a property management company. The team answers the client's phone calls and speaks to their customers, and the client has a record of the calls.

Answering Service Care meets the client's demands, who is happy with the engagement. The team delivers a record of the calls and is responsive via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Chow Management

Describe what your company does in a single sentence.

Property management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Callers can leave a message with a human
No voice mails
Prompt attention

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Owners calling don't have to leave a voice mail, they speak directly to a human and I have a record of all calls.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Happy callers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have met all my demands except one.

What was your primary form of communication with Answering Service Care?

Email or Messaging App

What did you find most impressive or unique about this company?

I'm most impressed with having a record of all calls.

Are there any areas for improvement or something Answering Service Care could have done differently?

They need to update their mobile app. I was told it would be done within a month, 5 months ago

RATINGS

4.5

Call Center Services
Confidential
Oct. 2020 - Ongoing

4.0

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.0

''The team was responsive and timely.''

Oct 3, 2023

Executive, Medical Office

Anonymous

Other industries
Wayne, Pennsylvania
11-50 Employees
Online Review
Verified

A medical office has hired Answering Service Care for call center services. They provide after-hours call answering services and forward them to medical providers in case the issue is urgent.

The new system was successfully implemented, and trained the client's staff on using it. Answering Service Care's team was responsive, timely, and communicative throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive of a healthcare company

Describe what your company does in a single sentence.

Multi-specialty medical office.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

After hours answering service for our medical office.

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted with Answering Service Care to provide an answering service for our patients when the medical office is closed. They take calls in the evening and forward them to our medical providers if the issue is urgent.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Staff trained on the use of the new system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was responsive and timely.

What was your primary form of communication with Answering Service Care?

Virtual Meeting
Email or Messaging App

Are there any areas for improvement or something Answering Service Care could have done differently?

There's sometimes confusion on how to use the ap to retrieve messages.

RATINGS

4.0

Showing 1-10 of 19 Reviews

Locations (1)

441 S State Road 7, Suite 2 Margate, FL, United States 33068

101 - 150

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Most Common Project Size

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Reviews

Answering Service Care Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Professionalism and Tact

Constructive Feedback on Technical Issues

Great Communication Skills

Prompt and Responsive Service

Efficiency in Handling High Call Volumes

Positive Impact on Business Efficiency

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