# morph morph Reviews (10), Pricing, Services & Verified Ratings - 5.0 out of 5 average review rating - 0 connections joined morph's Network [Visit Website](https://www.morphnetworks.com/) [Get a Custom Proposal](https://clutch.co/profile/morph) **Do what you love. Outsource the rest.** **We create and manage teams of fully dedicated, native-speaking, fiercely motivated people. We do it because we love it, 
And we do it so you can focus on the core aspects of your business and its growth into a household name.** **Our specialty lies in servicing eCommerce businesses** (predominantly in the United States) with a full-cycle suite of services, covering CX, Operations, Reputation Management, as well as the creation, design and maintenance of their website and Shopify store. We strive to leave our clients with the workload that they are most passionate about, resulting in unhindered growth and creative flow. **Our portfolio is capped at servicing 10 clients at any given moment**. We do this in order to keep a razor-sharp focus and maximum attention to each of our clients and their needs. **Our pricing is structured so that the bulk of our fee (Roughly 70% of it) covers employee salaries**, diferentiating us from our competitors on a cultural and ethical level, producing motivated, driven and committed teams for our clients and resulting in an average agent tenure of 4 years. **We do not have a minimum starting team size** \- we partner with companies we can wholly support and ideologically and culturally align with, regardless of their current bandwidth and workload. ## Company Information - Minimum project size: $5,000+ - Hourly rate: < $25 - Number of employees: 50 - 249 - 2 Locations: - Los Angeles, CA (Headquarters) - Beograd, Serbia - Founded in 2015 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 60% Customer Service Outsourcing - 20% Back Office Outsourcing - 20% Call Center Services ### Focus Areas - Back Office Outsourcing: - 45% Claims Processing - 25% Virtual Assistant - 15% Data Entry & Processing - 15% Payment Processing - Inbound Services: - 40% Answering services - 40% Virtual receptionist - 20% Inbound appointment scheduling - Customer Service Outsourcing: - 35% Chat Support Services - 25% Email Support Services - 25% Phone Support Services - 15% Order Processing & Taking ### Industries - 20% Business services - 70% eCommerce - 10% Retail ### Clients - 60% Small Business (<$10M) - 40% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Morph offers good value for cost, with clients noting effective service at competitive pricing. Specific investments range from $250,000 to $5 million, depending on project scope and client size. Clients appreciate their proactive approach and timely delivery, indicating a strong return on investment. **Most Common Project Size**: $10,000 to $49,000 based on 6 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: $10,000 to $49,000 based on 3 reviews - Customer Service Outsourcing: Confidential based on 3 reviews - Call Center Services: $200,000 to $999,999 based on 2 reviews - UX/UI Design: $10,000 to $49,000 based on 1 review - HR Consulting: $200,000 to $999,999 based on 1 review - IT Staff Augmentation: $200,000 to $999,999 based on 1 review - Custom Software Development: Confidential based on 1 review - Content Moderation Services: Confidential based on 1 review - Fulfillment: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### morph Review Insights Overall Review Rating: 5.0 - Quality: 4.9 - Schedule: 5.0 - Cost: 4.6 - Willing to Refer: 5.0 ### Top Mentions - High-quality work (6 mentions) - Timely (5 mentions) - Hard working (2 mentions) - Helpful (2 mentions) - Proactive (2 mentions) - Accessible (1 mentions) - Accommodating (1 mentions) - Efficient (1 mentions) - Exceptional performance (1 mentions) - Exceptional results (1 mentions) - Flexible (1 mentions) - Great project management (1 mentions) - Professional (1 mentions) - Puts the customer first (1 mentions) - Understands their clients' needs (1 mentions) - Well-organized projects (1 mentions) ### Review Highlights **Flexibility and Adaptability** Morph is praised for their flexibility and understanding in accommodating business needs and adapting to different project requirements. **Effective BPO and HR Services** Morph's BPO and HR services have helped clients streamline their processes, improve workflow efficiency, and focus on core business activities. **Effective Staff Augmentation** Clients appreciate morph's ability to provide staff augmentation that integrates seamlessly with existing teams, helping to grow their business without significant disruption. **Areas for Growth and Refinement** Some clients noted that morph, being a relatively new and small company, could benefit from further refining their skills and expanding their client base to ensure continued success. **Client Recommendations** Clients recommend morph to potential customers, noting their performance, affordability, and the importance of clear communication for successful engagements. **Dedication to Client Success** Clients are impressed by morph's genuine dedication to their success, noting their eagerness to support growth initiatives and their proactive problem-solving approach. **Positive Impact on Business Metrics** Clients observed tangible improvements in business metrics such as increased revenue, better lead quality, and enhanced customer engagement as a result of morph’s efforts. **Professional and Dedicated Team** Morph's team is described as professional, dedicated, and possessing strong English skills, which has been instrumental in their successful client engagements. **Successful Web Development Projects** Morph has delivered successful web development projects, including site facelifts and new builds, leading to increased traffic and improved user experiences. ### morph Reviews #### Customer Service Outsourcing for Lifestyle Brand (Featured Review) **The Project** - Services: Customer Service Outsourcing, IT Staff Augmentation - Project size: Confidential - Project length: Aug. 2020 - Ongoing **Project Summary**: A lifestyle brand has entrusted their customer service needs to morph. The team aids their email, live chat, and social media support pipelines and handles customer analytics by organizing user feedback. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director of Member Experience, Curation Membership Brand - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 1, 2022 **Feedback Summary**: Equipped with reliable field expertise, morph has significantly lessened the client's response time, further resulting in customer satisfaction and productivity upticks. Their team's timely and solution-oriented approach continues to make for a high-yielding and harmonious engagement. ""They deliver all our needs on time."" **BACKGROUND** Introduce your business and what you do there. I'm the director of member experience at a luxury lifestyle brand. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Morph? We needed to outsource our customer support efforts to optimize our site traffic and customer satisfaction rate. **SOLUTION** What was the scope of their involvement? morph aids our customer service pipeline through email, live chat, and social media support via Facebook and Instagram. They also handle our customer analytics by collating and categorizing customer feedback, which is then presented to our key stakeholders to help them identify trends and areas for improvement. What is the team composition? We work with three resources from morph. How did you come to work with morph? One of their employees was a friend of a friend. What is the status of this engagement? Our ongoing partnership started in September 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? morph has utilized their expertise to significantly lower our response time, ultimately leading to upticks in customer satisfaction and productivity rates. How did morph perform from a project management standpoint? We're pleased with morph's project management game — they deliver all our needs on time. What did you find most impressive about them? What stands out about morph's team is their genuine dedication to grow within our company and maintain a credible work ethic. Are there any areas they could improve? They can consider staffing up to optimize their backend support and reduce lead time for new employees. Any advice for potential customers? Clearly identify your needs and present accurate data to help morph generate tailored and scalable solutions for your business. --- #### Customer Support Services for E-Commerce Company **The Project** - Services: Content Moderation Services, Customer Service Outsourcing, Fulfillment - Project size: Confidential - Project length: Jan. 2024 - Ongoing **Project Summary**: morph provides customer support services for an e-commerce company. The team is responsible for handling around 15,000 customer inquiries per month across various platforms. They also help manage projects.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Customer Experience Senior Manager, Birdy Grey - Industry: eCommerce - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Aug 29, 2024 **Feedback Summary**: The morph team has maintained a 90% CSAT score and is supportive of the client’s goals. They’re proactive in solving problems and completing tasks, and their members strive hard to meet deadlines. Their dedication to supporting their resources has also been instrumental in the partnership’s success. ""I’m impressed by their dedication and support for their employees."" **BACKGROUND** Please describe your company and position.I am the Customer Experience Senior Manager of Birdy GreyDescribe what your company does in a single sentence.An E-Commerce site for Bridesmaid and Bridal attire. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire morph to accomplish?Scale Customer Support TeamIncrease in BPO Talent Quality **SOLUTION** How did you find morph?ReferralWhy did you select morph over others?Great culture fitReferred to meCompany values alignedHow many teammates from morph were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We use Morph to expand our Customer Support team. We currently have one outsourcing company out in SE Asia, but we wanted to open up a second location to allow us to further scale the team, and unlock new talent. We have a group of Customer Support agents that interact with our customers via Emal, SMS, Live Chat, Phone, and Social Media. The agents are required to uphold high standards to provide our customers with the best service possible, by upholding our Brand Voice and execute creative Problem Solving. Their performance is measured by CSAT scores, Quality Assurance scores, and their overall productivity. We receive about 15k customer inquiries on average per month, so their performance is of top priority. We have also been able to open up some specialized roles within the Customer Support team, including: Operations Agents, Quality Assurance Agents, and a Team Lead. We also have 2 project managers to help support other teams at the company, our creative team and our operational team. They help organize and manage projects to ensure that projects are completed on time, and all parties are updated. Because of the success of these two teams, we will continue to scale up with this Morph and find new opportunitites for them be partners with our brand. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The Morph team has maintained a 90%+ CSAT score, and have been endessly supportive in finding new talent, and being true partners.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes, they are always proactive in solving problems and getting tasks completed before we even ask. Any time we have deliverables, they work very efficiently to ensure the deadlines are always met, and that they have all the information they need to do so. What was your primary form of communication with morph?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I’m impressed by their dedication and support for their employees. When finding partners, it is very important to me that they have the same values as I do. The outsourcing industry can be really toxic, and we work really hard on our end to avoid that completely. We think investing in our employees, focusing on their mental wellness, and the culture of the team, is the best way to build a strong, and long lasting team. Morph feels the same way and proves it all the time with what they do for their employees. We can work together to create the absolute best experience for our team as a collective unit.Are there any areas for improvement or something morph could have done differently?I think they are just a very new and small company, and they need to still refine their skills on bringing in other similar brands to truly build up the company in the way that will make them most successful. --- #### Customer Service Outsourcing for Lifestyle Brand **The Project** - Services: Customer Service Outsourcing, IT Staff Augmentation - Project size: Confidential - Project length: Aug. 2020 - Ongoing **Project Summary**: A lifestyle brand has entrusted their customer service needs to morph. The team aids their email, live chat, and social media support pipelines and handles customer analytics by organizing user feedback. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director of Member Experience, Curation Membership Brand - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 1, 2022 **Feedback Summary**: Equipped with reliable field expertise, morph has significantly lessened the client's response time, further resulting in customer satisfaction and productivity upticks. Their team's timely and solution-oriented approach continues to make for a high-yielding and harmonious engagement. ""They deliver all our needs on time."" **BACKGROUND** Introduce your business and what you do there. I'm the director of member experience at a luxury lifestyle brand. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Morph? We needed to outsource our customer support efforts to optimize our site traffic and customer satisfaction rate. **SOLUTION** What was the scope of their involvement? morph aids our customer service pipeline through email, live chat, and social media support via Facebook and Instagram. They also handle our customer analytics by collating and categorizing customer feedback, which is then presented to our key stakeholders to help them identify trends and areas for improvement. What is the team composition? We work with three resources from morph. How did you come to work with morph? One of their employees was a friend of a friend. What is the status of this engagement? Our ongoing partnership started in September 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? morph has utilized their expertise to significantly lower our response time, ultimately leading to upticks in customer satisfaction and productivity rates. How did morph perform from a project management standpoint? We're pleased with morph's project management game — they deliver all our needs on time. What did you find most impressive about them? What stands out about morph's team is their genuine dedication to grow within our company and maintain a credible work ethic. Are there any areas they could improve? They can consider staffing up to optimize their backend support and reduce lead time for new employees. Any advice for potential customers? Clearly identify your needs and present accurate data to help morph generate tailored and scalable solutions for your business. --- #### Outsourcing & Call Center Services for Moving Company **The Project** - Services: Call Center Services - Project size: $1,000,000 to $9,999,999 - Project length: Mar. 2016 - Ongoing **Project Summary**: Morph provides call center services for a moving company. Initially, the team only handled the company’s sales department. Now, they’re also working for the firm’s logistics and customer care departments. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Sales Manager, Cross Country Movers - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 30, 2021 **Feedback Summary**: Thanks to Morph’s efforts, the client has cut down on expenses while maintaining a high-quality service. In some areas, the quality of service has even exceeded their expectations. The team has met all deadlines, and they’ve hired and trained people that have contributed to the engagement’s success. "“I’m really satisfied with the way Morph handles the projects we’ve given them.” " **BACKGROUND** Introduce your business and what you do there. I’m a sales manager at a cross-country moving company that helps clients move across the US. I’m leading the sales team, but we also cover logistics, customer care, and everything related to the moving business.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Morph? Six years ago, the moving business started to grow really fast. At the time, we were looking for a company that could deliver both the training and the performance we needed from a field standpoint, so we collaborated with Morph. **SOLUTION** What was the scope of their involvement? Morph provided us with sales services at the beginning. We started with a small team of 5–6 salespeople who were handling inbound calls from our clients. Then, the business grew fast, and we eventually needed both logistics and customer care. They trained, hired, and delivered in those fields as well. At present, they pretty much cover every aspect of our business.  What is the team composition? When we started, I had two main points of contact and both of them were CEOs of Morph. There were also six people under them. Now, the team is much bigger, so I don’t have all of their names.  How did you come to work with Morph? We were referred to Morph. We interviewed them, and what we heard was pretty good for us — it was exactly what we needed, so we hired them.  How much have you invested with them? In the past five years, we’ve spent around $5 million. This is seasonal work. The amount of workload we have in the summer months is big, so we’re paying more. When the off-season comes, the business is slower. What is the status of this engagement? We started working with them in March 2016, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Morph started with a small team, and the metrics then were the number of the fields that we completed. Now, the fact that the team has grown to 60 people means that they’ve also helped our business grow.  As for business impact, it’s been a great experience from our standpoint since we cut down our costs while the quality of work remains the same. In some areas, the quality is even better than we’ve expected, which isn’t usually the case when one thinks of outsourcing.  How did Morph perform from a project management standpoint? When it comes to deadlines, I’m really satisfied with the way Morph handles the projects we’ve given them. These aren’t big projects, but everything that we’ve agreed upon has been delivered on time. What did you find most impressive about them? They have the ability to train people and help them have a good performance. This is certainly an important thing for us when it comes to Morph. The way they recruit and train people to work for our company has been their best characteristic.  Are there any areas they could improve? No, there aren’t any. I never have any problems or areas where we need a big improvement. What we’re doing right now is good, and as long as they stay on track, we’re in for a good future with them.  Do you have any advice for potential customers? I'd definitely recommend Morph as they are. When it comes to getting the best results, potential customers should be honest. If they give the team a clear point of view and guidance, they will deliver a good job.  --- #### Website Dev for Packaging Waste Management Operator **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: Sep. 2019 - Ongoing **Project Summary**: Morph provides ongoing website development for a packaging waste management operator. The team created a new website from scratch that focuses on easy navigation and visually appealing and unique designs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Sekopak - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 29, 2020 **Feedback Summary**: Morph was able to develop and launch the new website successfully, helping the company with its online visibility. The client noted an increase in people constantly calling and asking about their services. Website traffic also increased. The team is well organized and simple. ""They always found a solution for everything... Every bug has been solved very quickly." " **BACKGROUND** Please describe your company and your position there. I am a Marketing Manager at Sekopak, which means that I'm in charge of planning and implementing digital marketing strategy, organising activities and events in order to encourage people to recycle, presenting our clients as eco-friendly companies, etc.  Sekopak is operator of packaging waste management. Sekopak is supporting practical solutions to be implemented in the sphere of minimising influence packaging and packaging waste has on the environment. Sekopak is implementing the system according to the new packaging legislation regulating packaging waste field in line with EU Directives. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Morph, and what were your goals? Our website was out of date and used old technology, so we decided to make the new one from scratch. It was important for us to make a website: Easy to navigate Visually appealing and unique design Responsive design and mobile-friendliness Easy to use it by me, so I can implement SEO strategy and change most of the things on my own **SOLUTION** How did you select Morph and what were the deciding factors? We talked with representatives of three companies and decided that Morph is the best for us. They seemed to be competent, open to all of my suggestions and questions, but also full of innovative ideas. It was easy to communicate with them. Since this was the first time that I wrote content for each page on the website, it was important for me to choose the company that will be supportive through the whole process, and I believe that I've found that support in Morph. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. step: Design (3 weeks) - making homepage and a few variations of landing pages step: Front end development (2 weeks) step: Back end development (2 weeks) - WordPress CMS step: Working on details in order to make website flawless In 2020. We redesigned our brand and change the dominant color from green to blue. Morph helped us again and change the color, icons and logo on our website. How many people from the vendor's team worked with you, and what were their positions? I worked with three people from Morph - the owner, web developer, and web designer. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Firstly, our phone is constantly ringing. People are calling in order to find a way to recycle more waste. Secondly, our website traffic has increased, we made it a place where people can find reliable information about waste recycling. Finally, our clients had noticed the new design and they are very pleased with it. Describe their project management style, including communication tools and timelines. We met in person few times, but mostly we communicated through the email. It was all well organised and simple. What did you find most impressive or unique about this company? They were open to help me navigate through WordPress, whenever I had a question they were here for me, and they always found a solution for everything. Are there any areas for improvement or something they could have done differently? I'm very pleased with our cooperation. Every bug has been solved very quickly. --- #### Staff Augmentation for Technology Solutions Provider **The Project** - Services: Call Center Services, HR Consulting, IT Staff Augmentation - Project size: $200,000 to $999,999 - Project length: Oct. 2016 - Ongoing **Project Summary**: Morph offers staff augmentation support and resources to a technology solutions provider. After assessing the client’s needs, they supplied personnel to work within the internal team. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 3.5 - Willing to Refer: 5.0 **The Reviewer** Director of Operations, Technology Solutions Provider - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 26, 2020 **Feedback Summary**: Internal stakeholders are pleased with the engagement, noting Morph’s ability to find resources who both integrate well with the company culture and are technically qualified. Customers can expect a knowledgeable, professional team. ""Morph does a really good job overall." " **BACKGROUND** Introduce your business and what you do there. I am the director of operations for a technology solutions provider. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Morph? We needed some staff augmentation to help grow our business. **SOLUTION** What was the scope of their involvement? Morph helped us identify potential opportunities for staff augmentation, and provided resources to be integrated into our existing teams. They mainly do basic customer interaction, such as support and taking down issues being reported by customers. What is the team composition? We have five people working with us. How did you come to work with Morph? They were referred to us by a customer, who was also their customer. How much have you invested with them? We’ve spent between $480,000 - $600,000. What is the status of this engagement? We began working together around October 2016, and it is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Morph has brought talented people to us who are able to effectively work with our team, with minimum third-party interruption. How did Morph perform from a project management standpoint? They just recruit talent; we handle project management internally. What did you find most impressive about them? Morph is able to find people that match our criteria regarding company culture and objectives, as well as for specific projects. Are there any areas they could improve? Morph does a really good job overall. They just need to keep in mind why they’ve been hired, and what they’ve been hired to do. Do you have any advice for potential customers? Be clear about what you want to achieve, and have a game plan, for the best possible engagement. --- #### BPO for Credit Card Processing Company **The Project** - Project size: $200,000 to $999,999 - Project length: Feb. 2019 - Ongoing **Project Summary**: Morph provides ongoing BPO and HR support to a credit card processing company. They operate a call center for the client and manage the hiring process.  **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** President & CEO, Merchant Chimp - Industry: Financial services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 14, 2020 **Feedback Summary**: As a result of Morph’s work, the client has been able to focus more on other aspects of their business. The team is proactive, professional, and dedicated. They’ve made workflows more efficient and always come to the table with unique ideas.  ""They think outside the box and are extremely proactive." " **BACKGROUND** Introduce your business and what you do there. I’m the CEO and president of a credit card processing company that is backed by Wells Fargo and First Data. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Morph? We wanted help with BPO and HR services. **SOLUTION** What was the scope of their involvement? They helped us improve our workflow and make our business processes more efficient. I spent about a month educating them about our company protocols, chain of command, etc.  From there, they established a workflow for reaching HR and recruiting targets. For example, they take care of the hiring process, they train our sales staff, and they reassign employees as needed. What is the team composition? I’ve worked with a number of people, but I have two main points of contact.   How did you come to work with Morph? I was referred to them through a family friend. I spoke to Morph on the phone, and they had a positive attitude, so I decided to move forward with them.  How much have you invested with them? I’ve spent about $250,000 so far.  What is the status of this engagement? I initially contacted them in December 2019, but the project didn’t get started until February 2020. Our relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The difference between our business since we started working with them is night and day. Without them, I don’t think I would be where I am today. They’ve taken full responsibility for the administrative department which has been so helpful.  The quality of the work is professional. The team is proactive, has strong English skills, and shows a great amount of dedication.  How did Morph perform from a project management standpoint? They came up with ideas to make our processes more efficient. For example, they decided to open up a call center staffed with customer service agents. The team is always working on new proposals. Each month, they provide monthly metrics updates. We communicate at least daily.  We use Asana and OneNote.  What did you find most impressive about them? The ideas they bring are impressive. They think outside the box and are extremely proactive.  Are there any areas they could improve? No.  Do you have any advice for potential customers? I would highly recommend them. They perform well and offer their services at an affordable price.  --- #### Custom Software Development for Preschool SaaS Company **The Project** - Services: Custom Software Development, UX/UI Design, Web Development - Project size: Confidential - Project length: Feb. - Sep. 2023 **Project Summary**: A preschool SaaS company hired morph to develop their platform. The team was responsible for product design, custom, software development, and operations support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, ipaidikos - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Dec 21, 2023 **Feedback Summary**: The client was pleased with morph's high-quality work; the final product was practical and offered an excellent customer experience. The team delivered on time and accommodated the client's business needs throughout the engagement. Moreover, they were flexible and understanding partners. ""We were impressed by their mentality, way of working, and staff engagement."" **BACKGROUND** Please describe your company and position.I am an Executive at ipaidikosDescribe what your company does in a single sentence.Providing software as a service for preschool institutions. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire morph to accomplish?Product designSoftware developmentOpérations support **SOLUTION** How did you find morph?ReferralWhy did you select morph over others?Great culture fitGood value for costCompany values alignedHow many teammates from morph were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.School platform **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Product practicality, software quality, customer experienceDescribe their project management. Did they deliver items on time? How did they respond to your needs?Delivered on time and accommodated business needs showing flexibility and understandingWhat was your primary form of communication with morph?Virtual MeetingWhat did you find most impressive or unique about this company?We were impressed by their mentality, way of working, and staff engagement.Are there any areas for improvement or something morph could have done differently?Overall great work, nothing I would done differently --- #### Customer Service Outsourcing for Sexual Health Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Apr. 2023 - Ongoing **Project Summary**: morph helped launch an e-commerce store for a sexual health and wellness education company. The team created best practices, customer service policies, logistics/backend set up, and operational support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Marketing, Sexual Health Company - Industry: eCommerce - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Dec 7, 2023 **Feedback Summary**: Thanks to Morph’s efforts, the company almost reached 200k in revenue with approximately 1500 orders. They also received positive reviews on customer service experience. ""Morph is always eager to help and do more."" **BACKGROUND** Please describe your company and position.I am the Head of Marketing of the companyDescribe what your company does in a single sentence.Sexual health & wellness education and ecommerce sales. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire morph to accomplish?Customer Service **SOLUTION** How did you find morph?ReferralWhy did you select morph over others?Good value for costReferred to meCompany values alignedHow many teammates from morph were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Morph assisted in the launch of our ecommerce store. Morph staff created best practices, customer service policies, logistics/backend set up, and provided invaluable operational support. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Last month we hit almost 200k in revenue with about 1500 orders, we have overwhelmingly positive reviews on customer service experience!Describe their project management. Did they deliver items on time? How did they respond to your needs?morph has always delivered items on time (if not early). They are incredibly quick and always anticipate our company's needs! They are wonderful partners.What was your primary form of communication with morph?Virtual MeetingWhat did you find most impressive or unique about this company?Morph is always eager to help and do more. They are unbelievably resourceful and always quick to support growth initiatives.Are there any areas for improvement or something morph could have done differently?Nothing comes to mind! --- #### Web UI/UX Design for Recruitment Agency **The Project** - Services: UX/UI Design, Web Development - Project size: $10,000 to $49,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Omnes Group - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 15, 2021 **Feedback Summary**: morph increased the client's web traffic by 20%, which also improved their leads. They have also been able to finish many of their deliverables in advance. The client has commended this, since they had more time to review their work before implementation. Overall, they saw no need for improvement. ""They are very responsible when it comes to deadlines."" **BACKGROUND** Please describe your company and your position there. Omnes Group is an IT recruitment agency and a marketplace for hiring software engineers, network and system engineers, designers, scrum masters, product and marketing specialists. Our goal is to set new standards for recruitment, all through work based on tech innovation, digital communication channels and long-term relationships with our clients. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire morph, and what were your goals? With the growth of the company, the need for facelifting of several pages on our website aroused. So, we turned to morph for web development of those pages. **SOLUTION** How did you select this vendor and what were the deciding factors? We were referred to Morph over our clients and they were more than satisfied. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Web Development and facelifting of important pages of our website. How many people from the vendor's team worked with you, and what were their positions? 4 - Project Manager, 2 Developers & Graphic Designer **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Since we started our partnership with Morph, traffic rose by 20%, and besides pure quantity, lead quality is significantly better. Describe their project management style, including communication tools and timeliness. They are very responsible when it comes to deadlines. Sometimes, they even finish the job prior to the deadline, which is great, so we can have more time to review everything. What did you find most impressive or unique about this company? The amount of time they need to deliver an extraordinary product. Are there any areas for improvement or something they could have done differently? Not that I can think of at the moment. --- #### Website Development for Design Agency **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Mar. 2021 - Ongoing **Project Summary**: A design agency has engaged with morph for website development. The team was responsible for developing exquisite, complex, and responsive designs based on the presented animations, transitions, and flow. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Founder, Matbold - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 13, 2021 **Feedback Summary**: morph has been smoothly performing every task, bringing positive results. They've adhered to the timeline and hold regular progress updates, ensuring timely delivery. Furthermore, the quality of their work makes them valuable partners.  ""They have met our expectations and managed to find a way to shorten delivery time."" **BACKGROUND** Please describe your company and your position there. I'm a Founder & Creative Director. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire morph, and what were your goals? We hired them for web development. The goal was to develop rich and complex mobile-first experience. **SOLUTION** How did you select this vendor and what were the deciding factors? They were recommended by our partners. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. We had a kick-off meeting, where we present to Morph the final design with samples of animations, transitions, experience flow. How many people from the vendor's team worked with you, and what were their positions? There was a project manager, front-end and back-end developer involved in the project. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We had a very smooth experience working with them, while they managed to give us fantastic results. Describe their project management style, including communication tools and timeliness. We've set up a timeline with defined progress updates. They have met our expectations and managed to find a way to shorten delivery time. What did you find most impressive or unique about this company? It is always about the people :) then the quality of their work. Are there any areas for improvement or something they could have done differently? nothing for now. --- ## Portfolio & Awards ### Web Development&Design Matbold is a design agency that crafts digital-first brands, products, and experiences. Founded in 2019, their studios are located in Prague, Berlin & Belgrade, working together with global and local clients from all over the world.   In 2021, they partnered with morph for the purpose of providing high-quality web development. The main goal was to develop a rich and complex mobile-first experience. We assigned a project manager, front-end and back-end developer to the project. They gave us a timeline with regular progress updates, and we were able to meet their expectations while also finding a way to shorten the delivery time.    The results were fantastic, the collaboration went smoothly, and we were both very pleased with it, so we decided to start a couple more projects. ### To Hit The Ground Running Merchant Chimp is a newly founded payment processing company out of LA, CA,that saw an opportunity to scale their offices with Morph. The relationship between Morph and Merchant Chimp started shortly after MC was founded, so the idea was to build the entire MC team with us. Between the standard obstacles that come with cold calling and the fact that MC had not developed any of their processes and sales scripts yet, the goal was for Morph to plan out and execute the entire process of selling, along with all the technicalities that follow a closed deal. Over the course of 6 months from starting the project, Merchant Chimp saw a 300% boost in closed deals, a 60% drop in overhead expense, and a drop in lead churn rates by a staggering 40%.  To put it simply, Morph delivers three-quarters of Merchant Chimp’s total sales, while burning half as many leads as their in-house sales team.  Most importantly, we do it at less than half the budget needed to run the in-house sales team. Today, the Merchant Chimp branch at Morph is growing at a healthy pace, along with our client’s monthly revenue. We’re happy and proud that this is the case, as it shows that a detailed, educated approach beats blunt force and volume - an approach that we strive to have with everything we do. ### A Transformative Investment InfoNetworks is a California based full-service technology partner offering comprehensive internet solutions and managed IT services, conveniently bundled to meet their client needs. InfoNetworks teamed up with Morph in 2016. Up until that point, their growth was somewhat hindered by an ‘old school’ approach. By diversifying their team, their hope was to create the sort of stability needed to start the aggressive expansion they’re in the midst of today. As the expansion is closely followed by serious investments, it made sense to look overseas with the goal to maintain their quality of service and reduce their overhead expense, all in one swoop. Before its partnership with Morph, InfoNetworks had different types of challenges – hiring, retaining, and growing talent proved costly, both in terms of time and in terms of funds. From tech support and ticketing to some of the more serious positions that we fill today, the challenge was fitting into a tight-knit team that InfoNetworks boasted; to later share in some of the more crucial responsibilities. Our solution was two-pronged: The two focal points were to first make sure we deliver on the service to a standard befitting both our companies, but also to ensure a complete cultural fit. This meant setting up a very thorough screening and interview process, and having a strong collaborative approach to training and mentoring our new agents. With InfoNetworks, the solution to our problem didn’t require much creativity, but it needed the sort of tricky approach that Morph networks prides itself on having – a people-centered approach. ### A Very Successful Cooperation In the moment we realised that we need to make a new website from scratch, we decided that Morph is the best solution for us. They seemed to be competent, open to all of my suggestions and questions, but also full of innovative ideas.   It was easy to communicate with them. Since this was the first time that I wrote content for each page on the website, it was important for me to choose the company that will be supportive through the whole process, and I believe that I've found that support in Morph.   Our phone is constantly ringing, our website traffic has increased, and finally, our clients had noticed the new design and they are very pleased with it. ### Cross Country Movers - Explosive Scaling Cross Country Movers is a California based moving company, providing the highest quality (or ‘White Glove’) relocation services across the United States, as the name suggests. Although the company was founded in 2016, it was founded by a group of people with extensive experience in the moving industry, and as a result, it experienced record-breaking growth in the first few years, with each year surpassing the last by almost tenfold. With such growth come serious growing pains, so the solution to the problem was to partner with a company that’s capable of scaling teams at a pace and surety to match Cross Country’s relentless expansion. You guessed it – Morph turned out to be the best bet. Since the start of our relationship with Cross Country Movers, at a time when their US-based team consisted of no more than 10 people; we have grown their offshore team to a group of 40. Today, 4 of 5 managers in charge of running Cross Country Movers are in our offices and the results of making this switch is almost too good to believe:Cross Country Movers’ lead conversion rate increased from 17% to 25%, their overhead dropped by 52% per agent, on average; the liability that comes with having employees on the payroll is pretty much gone, and their bottom line (Net profit) increased by 110%.You read that correctly – their net profit more than doubled.Given the fact that Cross Country Movers is Morph’s first-ever client, we’re thrilled to be able to say that we repaid their trust in a small, ambitious Belgrade based company with results that greatly surpassed our initial projections. ## Key Clients - Birdy Grey - Curateur - Ink Innovation - Kido Cloud ## Packages ## Locations (2) ### Los Angeles, CA (Headquarters) - 5807 Topanga Canyon Blvd - Los Angeles, CA 91367 - United States - 2 - 5 employees - Phone: +14246664366 ### Beograd, Serbia - Žorža Klemansoa 19 - Beograd 11000 - Serbia - 76 - 100 employees - Phone: +14246664366 ## Contact morph [Send a message](https://clutch.co/profile/morph) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/morphnetworks) - [Facebook](http://facebook.com/morphnetworks)