Call Center Companies & Agencies
Demand for call center services has skyrocketed in recent years due to the acceleration of the e-commerce market and digital transformation. Call centers have paved the way for new opportunities to connect with customers, gain crucial market insights, and drive sales. Customers expect a lot from businesses nowadays, and the price for failing to provide top-notch service and support can cost more than your company’s reputation.
There are various types of call center services that work wonders for different needs and goals; there are answering services , sales outsourcing, and virtual reception just to name a few. Investing in first-class call center services can be the key competitive differentiator that businesses can leverage to strengthen customer relationships.
Call centers fall under the massive umbrella of business process outsourcing, and they are dedicated to handling incoming and outgoing calls on behalf of companies. They are specialists in the field of customer calls, dedicated to providing great customer services and experiences.
These companies are equipped with the knowledge and tools needed to efficiently manage support requests on phone lines and other digital channels. Businesses can expect to have access to services such as:
- Customer Support and Services: Solving customer issues and concerns over the phone or through channels such as emails, live chat, and social media. Customer service refers to the assistance offered before and after purchasing from the company. Meanwhile, customer support focuses on providing specific technical assistance with products or experiences. Both are equally crucial to maintaining positive relationships with customers.
- Inbound Call Services: Solutions aimed at handling, managing, and resolving incoming calls. Typically, calls are queued on a system and representatives are assigned to assist customers accordingly. Inbound call services include anything from order processing to technical support.
- Outbound Call Services: Solutions focused on making outbound phone calls or outreach to prospective customers. Agents trained for outbound calls specialize in lead generation, sales, and feedback gathering. Outbound call services use specialized dialing systems to efficiently track contacts and call records.
- Multichannel Support: Customer-facing communications and support services handled across various channels like email, SMS/MMS messaging, and social media. Multichannel support is a result of the consumer market’s evolution, expanding business reach and providing customers with accessible options.
- Back-Office Support:Encompasses services not directly involved with customer-facing initiatives. Most call center companies offer back-office support to help businesses organize customer data, ensure seamless function, and improve customer service.
5 Benefits of Call Center Services
- Helps scale business growth and maximize sales opportunities
- Improves customer satisfaction and loyalty
- Access to knowledgeable professionals and state-of-the-art tools
- Provides invaluable data-driven insights on customer behavior
- Invaluable competitive advantage to win over customers
What to Consider When Hiring a Call Center
Call center services encompass a vast array of disciplines and fields, so it can be difficult to narrow down and find the perfect service provider for your business. Knowing what factors to weigh and look out for can help you choose a partner that aligns with your objectives. Below are the main factors businesses should assess.
5 Factors to Consider
- Ranges of Services Offered
- Tools and Infrastructure
- Cost
- Legal Considerations
- Location and Language
Ranges of Services Offered
Investing in call center services is an exciting milestone for any business, so it's crucial to find a provider that offers the specific services you need. Check what services they specialize in and inquire about how they tailor their services to meet unique requirements. Ensure they have a good track record in the expertise you need by carefully assessing their company profiles and client testimonials.
Tools and Infrastructure
Call center services need specialized software and systems to ensure optimal operational performance. Providers should be equipped with modern tools for managing interactions and seamlessly integrating services across different channels. They should have dedicated technologies such as customer relationship management (CRM), interactive voice response systems (IVR), and automatic call distributed systems. In addition to those, ensure they have strong cyber security measures in place especially since they are handling sensitive customer data.
Cost
Call center services play essential roles in helping businesses generate sales but it’s not a cheap investment. Setting up systems and equipment, training agents, and other miscellaneous costs. When searching for a reliable call center provider, ensure they're pricing model or structure works for your resources. They should be upfront and transparent with their fees. Be vigilant of any hidden costs and immediately ask if there are additional fees.
Legal Considerations
Certain industries and markets require strict compliance with regulations and laws; this is typically the case for companies in the finance and medical industries. Search for a call center provider that has experience in your industry and has a good record of complying with relevant regulations. Ensure their service level agreements (SLA) cover data privacy measures, confidentiality clauses, and liability conditions.
Location and Language
When hiring a call center service provider, geographic location should be heavily considered. Determine whether you need a nearshore or offshore partner for your business because whichever option has its pros and cons.
Search For a Partner With The Right Expertise
There are various types of call center services for different goals and functions. Understanding each expertise can help you shortlist potential service providers and narrow your search. Here are your choices depending on your company’s requirements and objectives:
- Answering Services: The most common service offered by many call center providers and it focuses on handling incoming calls on behalf of the business. It typically involves answering basic inquiries and operating even outside regular business hours. Answering services is crucial to ensuring customers know that the business is always easily accessible, helping boost overall customer satisfaction.
- Appointment Setting: Focuses on scheduling meetings and appointments with contacts on behalf of the company. Appointment setting services often align with sales functions and lead generation. This service requires great organizational skills, ensuring there are no scheduling conflicts and that appointments are rescheduled accordingly if necessary.
- Inbound Appointment Setting:A form of appointment setting service that mainly oversees incoming calls specifically reaching out to schedule appointments with the business.
- Lead Generation: A type of outbound call center service, lead generation involves identifying, reaching out, and nurturing potential leads for the business. It involves tactics such as prospect identification, lead qualification, data collection, and cold calling. This service helps expand the company’s sales pipeline and save costs by targeting highly qualified leads.
- Order Processing:Handling the whole operation of taking, processing, and fulfilling customer orders through phone lines or other communication channels. Agents are specially trained with order entry, payment processing, cross-selling, and order tracking. It aims to ensure a seamless ordering experience to reduce the burden on in-house operations.
- Sales Outsourcing: Call center services that primarily revolve around sales functions, managing sales pipelines and processes on behalf of the company. Sales outsourcing leverages solutions such as account management, lead qualification, direct sales, and sales strategy development.
- Telemarketing: An outbound call center service that focuses on making calls to potential customers to promote a business’s products or services. There are also different subtypes of telemarketing services — B2C telemarketing, B2B telemarketing, and scripted and conversational telemarketing.
- Third Party Verification (TPV): Focuses on verifying the authenticity and accuracy provided by customers to businesses during transactions. TPV is often part of regulatory compliance for certain sectors, especially in confirming the consent for big financial transactions.
- Virtual Receptionist: A form of remote call center and administrative support that focuses on answering typical receptionist functions such as answering calls, managing appointments, and taking messages on behalf of the business. They are usually the first point of contact for customers, and it involves redirecting or transferring calls to trained professionals and departments.
5 Questions to Ask a Call Center
1. Can you describe your quality control and assurance processes?
Quality assurance is a key part of ensuring that customer interactions are aligned with business goals. The purpose of QA is to identify performance problems and improve quality standards. When discussing with a potential service provider, ask more about their quality control assurance and control approach; what key metrics they monitor, how they evaluate agent’s performance, and how they coach their staff.
2. How do you handle customer complaints and escalations?
Customer complaint resolution is a big part and challenge for call center operations. By asking how they handle escalations, you gain insights into how they tailor their solutions and processes for handling difficult situations. You can ask additional questions like an example of their step-by-step approach or tactics.
3. What tools do you use for your services?
Over the recent years, new specialized software and tools have changed the way call center services operate. From managing contact information and deadlines to tracking operational performance and reporting, there are a ton of software solutions available. Asking what technologies they use gives you a better understanding of their operations and efficiency.
4. How do you handle seasonal and unexpected demand surges?
Just like with sales, call volume demand has its highs and lows. There will be unexpected or seasonal surges that can impact services, so it's crucial to partner with a call center provider that ensures scalable solutions. Understanding how they pivot and adjust to unexpected demand surges gives reassurance that they can offer consistent high-quality services at all times.
5. Can you tell us more about your approach to training agents to represent businesses accurately?
Every business has its unique approach to connecting and communicating with customers; and it’s important that when you hire a call center provider, they know how to tailor their services to match your business. This question helps you assess how they train their agent to represent your brand accurately and provide crucial knowledge that can help them support customers. This measures their capacity to understand your brand and see their commitment to your business.
How Much Do Call Center Services Cost?
Call center services offer a lot of benefits for businesses, helping position them for sustainable long-term growth. It’s not a small investment but it pays big dividends in helping companies scale efficiently.
Most call center projects reviewed on Clutch sit below $10,000. The average cost of hiring a call center company on Clutch is less than $25 per hour; it’s worth noting that the average cost in the United States is higher.
Call center operations differ from one case to another. Factors such as the type of services, the volume of calls, and the number of languages required are all common factors that impact the price tag.
Shortlist Agencies by Industry Experience
Call services for different industries should be tailored to meet their specific needs and adjust to the unique market nuances. When searching for an ideal call center provider, ensure they have extensive industry experience so they can help you navigate through industry-specific nuances.
Call Center Services for Information Technology
Call center services in the information technology space focus on providing more technical support such as troubleshooting and issue resolution. Agents specializing in this market are equipped with crucial technical knowledge that can help them easily guide customers over the phone. They focus on providing immediate assistance to ensure customer satisfaction.
Call Center Services for Business Services
In the the financial services sector have processes and protocols designed to handle sensitive financial data. Service providers in the space are knowledgeable on key topics such as banking, investment, and insurance. They emphasize the importance of security and accuracy to comply with financial regulations and laws.
Call Center Services for Medical & Healthcare
Call center services in the medical and healthcare industry play a big role in patient care, focusing on handling sensitive patient information, answering healthcare-related inquiries, scheduling patient appointments, and ensuring patient satisfaction. Their empathy and care are important to improving patient experience.
Call Center Services for Consumer Products & Services
As for companies in the consumer products and services market, call center services revolve around handling customer inquiries, order processing, and managing return requests. They are responsible for after-sales support, ensuring customers have a positive relationship with the brand.
Evaluating Services
It’s natural for business owners to expect results for their investments. Keeping a close eye on key performance indicators (KPIs) is paramount to gaining critical insights into a provider’s performance and identifying areas requiring improvement. Here are some key figures you need to monitor:
- First Call Resolution (FCR): Measures the performance of the call center for resolving customer concerns on the first call. FCR is a major KPI that reflects the effectiveness of its services, impacting customer satisfaction.
- Average Handle Time (AHT): Gauges the average length of a customer’s call, including hold time, talk time, and anything else the agents need to accomplish after the call. It’s important to maintain a quick AHT without compromising the quality of the service.
- Customer Satisfaction Score (CSAT): A scaling method that measures customer satisfaction with the call service they received. High and consistent CSAT means that customers are pleased with the overall service.
- Abandonment Rate: The percentage of callers who hang up the call before they’re answered by an agent. A high abandonment rate is a bad sign that wait times are frustrating customers.
- Agent Utilization Rate: The percentage that reflects the time agents spend on calls compared to being idle. It’s important for call centers to strike a balance of maintaining a high average agent utilization rate without overworking agents.
- Cost per call: The KPI that measures the total cost incurred by the call center provider divided by the volume of calls they’ve handled. It’s a crucial metric to determine their cost-efficiency and return on investment (ROI).
Businesses can assess these metrics by conducting customer surveys, operational audits, regular performance reviews, and benchmarking against industry standards.
Browse through Clutch’s data-driven directory to find and connect with the ideal call center partner for your business. Search for a service provider that meets your needs and understands your goals to unlock the benefits of call center services.
Clutch is a trusted B2B marketplace that provides in-depth client reviews that help companies like you find the right service provider. Each Clutch profile showcases portfolio items, case studies, and more information about a call center company’s services.
Clutch’s team collects reviews through phone or a comprehensive online form before sorting them based on recency and quality, which factors into a company’s presence on directories. Take your time reading through verified reviews on Clutch to confidently choose the right app marketing agency.
Trusted by Thousands of Businesses Worldwide
Clutch empowers better business decisions as the leading marketplace of B2B service providers. Our in-depth and verified client reviews detail each project from start to finish, helping businesses looking to procure services, narrow down their list of potential business partners quickly and confidently.
With access to information such as how much a service provider charges for their services, how they communicate, and the results of the project, you can feel confident that you’ve found the right software development company for your project.
The verification process seeks to establish proof of connection between the reviewer and their own organization, as well as the collaboration they’re reviewing. By verifying the identity of the reviewer and confirming their connection to the project, Clutch is able to confirm that there is no conflict of interest and that the project took place. Buyers can easily identify verified reviews by the check mark in the bottom right corner of the review card. You can learn more about the review verification process here.
Call Center Expertise
Call centers on Clutch are highly skilled and vetted. They have necessary credentials such as Certified Customer Service Professional, Certified Client Service Specialist, and other industry-specific certifications. Their specialization extends to different channels, types of call center solutions, and strategies.
In addition to review rating, you can view awards, portfolio of past work and clients and industry recognitions. Clutch verification also provides an additional layer of data to help you make the right purchasing decision which goes into business details and payment and legal filings. If you found a business on clutch, you can feel confident in your B2B purchasing decision.
-
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
$1,000+< $25 / hr1,000 - 9,999Wilmington, DEServices provided
See all 87 projectsSupportYourApp is a customer service center specializing in Contact Center Services, providing comprehensive solutions including Customer Support Services, Phone Support, and Telephonic Support. Across various reviews, clients praised their efficiency and adaptability, with many noting their proactive approach and commitment to client schedules. Approximately 90% of reviews highlighted their ability to handle high volumes of customer inquiries effectively.
-
$5,000+< $25 / hr1,000 - 9,999Houston, TX
Services provided
See all 4 projectsSupportZebra is a company specializing in Contact Center Services, providing comprehensive Customer Support Services, including Phone Support and Call Handling. Overall, reviews indicate a high level of satisfaction, with 100% of clients reporting improved customer satisfaction scores and faster issue resolution times. Their cultural fit and responsiveness are frequently highlighted, with no areas identified for improvement by clients.
-
$1,000+< $25 / hr50 - 249Cape Town, South Africa
Services provided
See all 3 projectsThe Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.
-
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Davao City, PhilippinesServices provided
See all 13 projectsSixEleven Global Services and Solutions, Inc. specializes in Contact Center Services, providing both Inbound and Outbound Call Center support. Reviewers frequently praise their flexibility and responsiveness, with 100% of feedback highlighting timely delivery of services and effective communication. Clients also emphasize the company's ability to meet operational requirements and their strong customer support capabilities, with no negative feedback reported.
$1,000+< $25 / hr250 - 999Dnipro, UkraineServices provided
See all 27 projectsSimply Contact is a specialized provider of Contact Center Services, focusing on Customer Support Services, Inbound Call Center, and Telephonic Support. The company consistently receives high praise for its expertise in handling multi-channel and multi-lingual customer interactions, with 100% of reviewers noting their professionalism and adaptability. Their ability to improve customer satisfaction and reduce response times significantly is frequently highlighted, making them a valuable partner for diverse business needs.
$1,000+$50 - $99 / hr10 - 49Horsham , EnglandServices provided
See all 22 projectsVirtual Sales Limited is a distinguished provider of outbound call center and telemarketing services, specializing in lead generation and appointment setting. With over 90% of reviewers praising their timely delivery and industry expertise, they are noted for strong customer care services and impressive communication. Clients consistently appreciate their proactive project management and the significant impact on sales pipelines, with no significant areas for improvement highlighted.
-
$5,000+< $25 / hr50 - 249Beograd, Serbia
Services provided
See all 10 projectsMorph is a versatile Contact Center Services provider specializing in Customer Support and Call Handling. They consistently deliver high-quality telephonic support, evidenced by 100% positive reviews highlighting their effective recruitment and training processes. Clients appreciate Morph's ability to seamlessly integrate support staff into existing teams while maintaining cost efficiency and project timelines.
-
$10,000+< $25 / hr50 - 249Stari Bohorodchany, Ukraine
Services provided
See all 9 projectsGotYourBack Support is a customer service outsourcing company, providing skilled support agents to address client needs across various industries. Reviews indicate a high level of satisfaction, with 100% of reviewers highlighting the team’s professionalism and cultural alignment. Their services consistently enhance customer satisfaction scores and operational efficiency, showcasing their strong adaptability and dedication to client success.
-
$5,000+$50 - $99 / hr10 - 49London, England
Services provided
See all 10 projectsCurral is a Contact Center Services provider specializing in customer support initiatives such as telephonic and LinkedIn outreach. Feedback indicates a high satisfaction rate, with 100% of reviewers praising their professional approach and effective communication, highlighting their openness and responsiveness in project management. Overall, clients are pleased with the results delivered by Curral.
-
$5,000+$25 - $49 / hr250 - 999Montego Bay, Jamaica
Services provided
See all 3 projectsGenesis Support Solution LTD is a dedicated provider of Call Center Services, specializing in Customer Support and Call Handling. The company is praised for its hardworking team and effective communication, with a focus on enhancing client operations. The reviews highlight their commitment to improving customer service, with 100% of reviews noting satisfaction with their skills and efficiency.
-
$5,000+< $25 / hr10 - 49Singapore, Singapore
Services provided
See all 3 projectsSMCBPO is a provider of Contact Center Services, offering Customer Support and Call Handling solutions. The reviews highlight their adaptability, business acumen, and hands-on approach. They efficiently address client needs in diverse markets, although occasional staff turnover is noted. Overall, they consistently deliver effective and flexible service, meeting client expectations.
-
Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999București, RomaniaServices provided
See all 15 projectsValoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.
$1,000+< $25 / hr50 - 249Shah Faisal Town, PakistanServices provided
See all 16 projectsAssistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a Call Center Services provider specializing in customer support services and data entry. Reviews highlight their exceptional project management, proactive communication, and capacity for scaling operations. They achieve high issue resolution rates and maintain timely deliverables, with 100% customer satisfaction reported. Approximately 90% of reviewers commend their adaptability and commitment to quality and efficiency.
-
$5,000+$100 - $149 / hr50 - 249Newton, MA
Services provided
See all 4 projectsDRolls & Associates is a customer service center specializing in inbound and outbound call center services, including telemarketing and contact center services. They have consistently delivered excellent results, particularly in lead closing and demo bookings, with 100% of reviewers highlighting their efficiency, motivation, and strategic collaboration. The company is praised for its project management skills and effective communication, with no noted areas for improvement.
-
$1,000+Undisclosed10 - 49New York, NY
Services provided
See all 11 projectsFlyTech, Inc. is a lead generation and sales development company that specializes in outbound campaigns, prospect identification, and strategic collaboration. With a consistent track record of timely project delivery and effective communication, the company has received overwhelmingly positive feedback, with numerous clients praising their tailored solutions and expertise in generating quality leads. A significant 100% of reviewers highlight FlyTech's ability to create strategic marketing campaigns that yield tangible business results.
-
$1,000+< $25 / hr50 - 249Knoxville, TN
Services provided
See all 3 projectsTaskforce BPO is a provider of comprehensive Contact Center Services, specializing in Customer Support, Telemarketing, and Call Handling. Their clients consistently commend their ability to enhance productivity, achieve cost savings of up to 30%, and save significant time monthly. Approximately 100% of reviewers highlight their effective customer service and respectful client interactions.
-
$1,000+Undisclosed2 - 9San José, Costa Rica
Services provided
See all 4 projectsMutare is a digital marketing company specializing in LinkedIn outreach and lead generation services. The company receives overwhelmingly positive feedback, with over 90% of reviewers praising their commitment, deadline adherence, and effective communication. Clients highlight Mutare's creativity and dedication, although some suggest expanding beyond LinkedIn to reach specialized audiences.
-
$5,000+$50 - $99 / hr10 - 49Melbourne, Australia
Services provided
See all 6 projectsPointer Strategy is a specialized sales and marketing agency that offers services such as cold email campaigns, lead generation, and appointment setting. Reviews indicate a high level of client satisfaction, highlighting their effective project management and industry expertise. Approximately 100% of reviewers praise their ability to deliver results on time and their responsiveness, with no significant areas for improvement mentioned.
-
$1,000+$25 - $49 / hr250 - 999Ocala, FL
Services provided
See all 1 projectsAnsafone Contact Centers, renowned for their Contact Center Services, excel in Customer Support Services, including Inbound and Outbound Call Center operations. They provided skilled customer service representatives and adaptable project management, receiving 100% positive feedback for their flexibility and high call volume handling. Their bilingual capabilities and national reach in the U.S. make them a valuable partner.
-
$1,000+< $25 / hr50 - 249St. John's, Canada
Services provided
See all 3 projectsTelelink is a Contact Center Services provider, offering comprehensive Inbound and Outbound Call Center solutions, including Customer Support and Phone Support services. The feedback from their clients is overwhelmingly positive, with 100% of reviewers praising their professionalism, responsiveness, and effective call handling. Clients consistently commend their impressive project management, attention to quality, and exceptional customer service.
-
$1,000+$100 - $149 / hr10 - 49London, England
Services provided
See all 2 projectsMinistry of Innovation is a marketing agency specializing in promoting educational programs through various digital advertising strategies, including Google Ads, Meta Ads, and LinkedIn Ads. Their reviews reflect consistently positive feedback, with 100% of clients praising their personalized approach and effective communication. Clients highlight their ability to exceed targets, timely delivery, and strong client engagement as particularly impressive.
-
$1,000+$50 - $99 / hr50 - 249
Services provided
See all 2 projectsOutboundmaster.com is a lead generation and appointment-setting company, praised for its excellent communication and project management skills. Clients report increased leads and successful meeting setups, with 100% positive feedback highlighting their responsiveness and value for cost.
-
UndisclosedUndisclosed10 - 49Portland, OR
Services provided
See all 8 projectsPhysicians Answering Service is a dedicated provider of after-hours contact center services, specializing in handling inbound call center and customer support services for medical and healthcare facilities. The company receives overwhelmingly positive feedback, with clients praising their proactive communication, reliability, and flexibility. Approximately 90% of reviews mention their exceptional customer care services and efficient call handling, highlighting their consistent and personable approach.
-
UndisclosedUndisclosed250 - 999Cape Town, South Africa
Services provided
See all 2 projectsMANGO5 is a mid-sized company specializing in Contact Center Services, offering Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. According to reviews, 100% of clients appreciate their high level of customer satisfaction and reliable trust-building practices. Their commitment to continuous improvement and competitive pricing also stands out, though their thorough hiring process may take longer than expected.
-
$1,000+Undisclosed10 - 49Los Angeles, CA
Services provided
See all 8 projectsOutbound System specializes in Outbound Call Center and Telemarketing Services, offering expertise in prospecting and outreach to enhance client growth. The company receives positive feedback, with 100% of reviewers highlighting their ability to effectively book meetings with relevant prospects. Notably, their team excels in learning client products, ensuring informed telephonic support.
-
$10,000+$50 - $99 / hr10 - 49Medellín, Colombia
Services provided
See all 13 projectsParrolabs is a versatile development company offering services such as web and app development, social media management, and SEO optimization. Reviews indicate strong client satisfaction, with 100% of reviewers praising their collaboration, responsiveness, and technical expertise. Clients appreciate Parrolabs' extension-like integration with their teams and their commitment to delivering high-quality, innovative solutions. The company is noted for its proactive approach and ability to adapt to client needs.
-
$5,000+$100 - $149 / hr10 - 49Amsterdam, Netherlands
Services provided
See all 13 projectsSalesSource is a versatile consulting firm specializing in lead generation, marketing, and email security strategies. Across multiple reviews, clients consistently praise their expertise, attention to detail, and effective project management. Approximately 90% of reviews highlight their ability to enhance email deliverability and domain security, while about 80% commend their skill in developing innovative marketing strategies that generate high-quality leads. Overall, clients express high satisfaction with SalesSource's services, noting their quick responsiveness and the tangible success of their projects.
-
UndisclosedUndisclosed250 - 999Houston, TX
Services provided
See all 6 projectsOnQ Global is a distinguished provider specializing in Contact Center Services and Customer Support Services, offering a comprehensive range of solutions, including Inbound and Outbound Call Center operations and Customer Care Services. The feedback from reviews is overwhelmingly positive, with approximately 98% of reviewers noting impressive work quality and efficient project management. They are praised for their exceptional customer service, rapid onboarding, and seamless integration with clients' processes.
-
$10,000+$25 - $49 / hr50 - 249Barcelona, Spain
Services provided
See all 11 projectsS2M-group is a B2B lead generation and account-based marketing company that excels in providing tailored solutions for diverse industries. The company consistently receives commendations for its proactive and collaborative approach, with approximately 85% of reviews highlighting their ability to act as an integral part of the client's team. Most reviews also note their effective project management and high-quality lead generation capabilities.
-
$1,000+Undisclosed2 - 9Richmond Hill, Canada
Services provided
See all 2 projectsReplyLead is a specialized B2B outbound lead generation company that excels in running high-volume email campaigns and generating qualified sales meetings. Reviews indicate a 100% positive feedback rate, highlighting their professionalism, adaptability, and strong project management skills. Their technical setup and data capabilities are consistently praised for delivering high-quality leads and meaningful client conversations.
-
$1,000+< $25 / hr10 - 49Oakland Park, FL
Services provided
See all 5 projectsEvateck is a professional Contact Center Services provider specializing in Customer Support Services, including inbound call center and telephonic support. Reviews indicate a highly personalized approach and expert handling of customer queries, with a 100% positive feedback rate highlighting their tailored strategies, reduced response times, and improved customer satisfaction. Their flexibility and alignment with client values are particularly noted.
-
$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
Services provided
See all 2 projectsENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.
-
UndisclosedUndisclosed10 - 49Denver, CO
Services provided
See all 6 projectsRevenue Accelerator is a company specializing in Contact Center Services, notably excelling in Customer Support Services and Customer Care Services. They have received unanimously positive feedback, with clients praising their ability to generate qualified sales meetings, achieving over three times the meetings booked compared to in-house teams. Their transparency and detailed reporting are frequently highlighted by 100% of reviewers.
-
$1,000+< $25 / hr250 - 999
Services provided
See all 1 projectsOffshore Business Processing is a data entry and business process outsourcing company. Reviews highlight their seamless integration into existing teams and consistent service quality over time, with no degradation noted in four years of collaboration. Approximately 87%–93% of the client's data entry work is managed by them, indicating strong client satisfaction and reliance on their services.
-
UndisclosedUndisclosed50 - 249Spring, TX
Services provided
See all 4 projectsWestpark Communications is a versatile provider of Contact Center Services, specializing in Customer Care Services and telephonic support, including Inbound and Outbound Call Center solutions. Reviews indicate positive customer feedback, highlighting professional, friendly service and effective results, with 100% of reviewers noting their attention to detail and reliability. However, some mention a need for improved agent training.
-
UndisclosedUndisclosed1,000 - 9,999Cincinnati, OH
Services provided
See all 1 projectsRDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.
-
$1,000+< $25 / hr1,000 - 9,999
Services provided
See all 9 projectsOutsource2india is a versatile outsourcing company offering services in engineering support, data management, and back-office operations. Their clients consistently highlight their professionalism, attention to detail, and ability to meet project deadlines. An impressive 100% of reviews praised their effective communication and organization, while 67% noted their strong cultural fit and value for cost. Overall, client feedback reflects a positive experience with Outsource2india's ability to improve operational efficiency and deliver high-quality deliverables.
-
$5,000+$25 - $49 / hr10 - 49Berlin, Germany
Services provided
See all 11 projectsAcquireOne is a company specializing in B2B Contact Center Services, particularly in outbound call center operations. Reviews indicate that 100% of clients appreciate their modular service model and strategic approach, highlighting their ability to enhance lead generation and improve sales processes. Their adaptability and proactive communication are frequently commended, with no significant areas for improvement noted.
-
$5,000+$50 - $99 / hr10 - 49Sofia, Bulgaria
Services provided
See all 15 projectsHypergen is a lead generation company specializing in cold email outreach and demand generation. The company consistently receives positive feedback, with 100% of reviewers praising their professionalism, responsiveness, and ability to deliver on promises. Themes across reviews include effective lead generation, impressive project management, and a collaborative approach, with clients reporting significant improvements in lead quality and conversion rates.
-
$1,000+< $25 / hr250 - 999Princeton, NJ
Services provided
See all 28 projectsExpress Virtual Assistant is a customer service center specializing in call handling and telephonic support services. They are consistently praised for professionalism and reliability, with 100% positive feedback highlighting their effective project management and communication. Approximately 60% of reviewers commend their ability to integrate seamlessly into existing workflows, enhancing operational efficiency and customer satisfaction.
-
$5,000+$50 - $99 / hr10 - 49Tallinn, Estonia
Services provided
See all 4 projectsLialoom is a company specializing in sales process optimization and lead generation. Across various reviews, clients highlight Lialoom’s effective strategy development, tailored solutions, and attention to detail, with approximately 90% of reviews expressing satisfaction with their services. Clients commend their ability to significantly enhance sales performance and generate quality leads, while also noting their proactive project management and responsiveness.
-
$1,000+< $25 / hr2 - 9
Services provided
See all 7 projectsRevit is a lead generation and sales automation company, specializing in cold outreach and appointment setting for diverse sectors, including tech and digital marketing. Across reviews, 100% of clients praised their adaptability, transparency, and timely delivery. Approximately 80% highlighted Revit's exceptional project management and responsiveness, while suggestions for improvement were minimal and focused on deeper integration and knowledge transfer.
-
Undisclosed< $25 / hr10 - 49
Services provided
See all 1 projectsOverDrive Services is an outsourcing solutions provider offering business operations, accounting, and construction management services. Reviews highlight their exceptional project management, responsiveness, and ability to source quality candidates quickly. With over 95% of feedback being positive, clients praise OverDrive Services for significantly increasing revenue and delivering high-quality work that exceeds expectations.
-
$1,000+< $25 / hr50 - 249Karachi, Pakistan
Services provided
See all 1 projectsAtDesk is a customer service center specializing in Contact Center Services, including Inbound and Outbound Call Handling and Customer Support Services. The company is praised for its commitment, punctuality, and impact, as evidenced by a 30% sales uplift achieved for a client. While initial training posed challenges, their ability to adapt quickly impressed clients, reflecting predominantly positive feedback.
-
$1,000+Undisclosed250 - 999Lapu-Lapu City, Philippines
Services provided
See all 3 projectsJOYNO INC is a digital marketing company praised for its comprehensive services, including content creation and social media marketing. The feedback is overwhelmingly positive, highlighting their high-quality work and effective communication, with 100% of reviewers expressing satisfaction with their engaging company culture and responsive project management.
-
$1,000+Undisclosed2 - 9Miranda, Australia
Services provided
See all 3 projectsB2B Leads is a lead generation company specializing in creating targeted LinkedIn outreach campaigns. Overall, 100% of the feedback is positive, with clients highlighting their excellent project management, tailored communication, and effective lead generation strategies. Approximately 67% of reviewers appreciated the cultural fit and value for cost.
-
$1,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Services provided
See all 8 projectsStaff Outsourcing Solutions is a versatile provider specializing in Contact Center Services, Customer Support Services, and both Inbound and Outbound Call Center operations. Their reviews indicate a strong focus on professionalism, adaptability, and effective communication, with 100% of clients reporting satisfaction and impressive service delivery. Clients commend their robust project management and timely responses, highlighting their ability to enhance customer satisfaction and operational efficiency.
-
$1,000+< $25 / hr250 - 999Varna, Bulgaria
Services provided
See all 20 projectsCustomer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.
-
$5,000+$25 - $49 / hr10 - 49
Services provided
See all 16 projectsProk Tech is a company specializing in Contact Center Services, offering services such as outbound call center support and telemarketing. Reviews highlight their impressive flexibility and effective project management, with 100% positive feedback noting their ability to generate qualified leads and business inquiries. They successfully contacted 6,700 leads, resulting in over 55 meetings with potential clients.
-
$1,000+< $25 / hr10 - 49Hyderabad, India
Services provided
See all 12 projectsClick Suggest is a lead generation and marketing agency specializing in setting up appointments, email marketing, and SEO strategies for B2B enterprises. Approximately 80% of reviews highlight their exceptional lead quality and project management, though around 20% suggest improvements in communication and response time. Clients appreciate their technical knowledge and the value they provide, with most expressing satisfaction with the results and ROI achieved.
-
$1,000+< $25 / hr1,000 - 9,999Bristol, CT
Services provided
See all 10 projectsACC specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions. The company is recognized for efficient customer support, with approximately 80% of reviewers highlighting their quick response and reliability. However, pricing is noted as an area for improvement by 25% of clients. Overall, ACC delivers high-quality customer service and telephonic support, creating value for businesses.
-
$1,000+$50 - $99 / hr2 - 9
Services provided
See all 3 projectsWolf of Digital is a mobile app development company specializing in creating complex, user-friendly applications with strong UX/UI design. Reviewers overwhelmingly praise the company's responsiveness and ability to deliver projects on time and within budget, with 100% reporting satisfaction and no areas for improvement. Imran's effective management and the team's rapid issue resolution are consistently highlighted.
-
$50,000+< $25 / hr250 - 999Mandaue, Philippines
Services provided
See all 1 projectsMySource is a lead generation company renowned for its exceptional organizational skills and effective outreach capabilities. Impressively, 100% of reviewers highlight their excellent communication and responsiveness, with a 100% satisfaction rate in service pricing and quality. Clients commend their listening skills and adaptability, ensuring a great return on investment without any pushback.
-
$1,000+Undisclosed50 - 249San Francisco, CA
Services provided
See all 98 projectsAI bees is a lead generation and marketing company specializing in AI-driven outreach programs, particularly through LinkedIn and email messaging. Clients consistently praise AI bees for their effective project management and ability to generate quality leads, with approximately 90% of reviewers highlighting their strong communication and responsiveness. However, some reviewers suggest improvements in content quality and response times for engagement.
-
$1,000+$25 - $49 / hr10 - 49
Services provided
See all 8 projectsQuality Contact Solutions is a provider of telemarketing and contact center services, specializing in outbound sales, customer support, and appointment setting. Reviews highlight their professionalism, reliability, and ability to generate new business, with an impressive 20-23% increase in client revenue. Approximately 100% of reviewers noted their strong customer service and lack of need for improvement, attesting to their high-quality service delivery.
-
$5,000+< $25 / hr10 - 49
Services provided
See all 5 projectsBOTTLENECK DISTANT ASSISTANTS is a virtual assistant company that specializes in providing skilled virtual support for administrative, project management, and creative tasks. Reviews consistently highlight their effective communication, proactive approach, and thorough onboarding processes. Impressively, 100% of reviewers express satisfaction with no areas for improvement mentioned, and several commend the company for its excellent employee treatment and industry leadership.
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies and their real-time quotes in minutes.
Get My QuotesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Contact Center Outsourcing Service Providers
-
$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$5,000+Undisclosed50 - 249Laguna Beach, CA
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
20% Call Center Services70% Sales Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$10,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
38.3/40.018.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
38.3/40.019.4/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
37.9/40.019/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.6/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
40% Call Center Services60% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+$50 - $99 / hr50 - 249Olympia, WA
Ability to deliver
36.9/40.019.2/20 Reviews10/10 Clients & Experience7.7/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
35% Call Center Services65% Other -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
20% Call Center Services55% Sales Outsourcing25% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
36/40.019.4/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
50% Call Center Services10% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.8/40.017/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$10,000+$50 - $99 / hr10 - 49Toronto, Canada
Ability to deliver
35.6/40.017.2/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
10% Call Center Services50% Sales Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+Undisclosed10 - 49Langley, Canada
Ability to deliver
35.1/40.016.8/20 Reviews9.1/10 Clients & Experience9.2/10 Market PresenceService focus
80% Sales Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
38.8/40.019/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.5/40.018/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Call Center Services10% Sales Outsourcing60% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr2 - 9Kyiv, Ukraine
Ability to deliver
34.4/40.016/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
80% Sales Outsourcing20% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
34.4/40.017.6/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
40% Call Center Services20% Sales Outsourcing40% Other -
$5,000+$25 - $49 / hr2 - 9Kyiv, Ukraine
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
90% Sales Outsourcing10% Other
Latest Call Centers Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
Call Center FAQs
Looking for a call center but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a call center, from pricing and services to results and red flags.
Clutch features firms offering inbound and outbound support, customer care, and sales solutions twice a year based on a proprietary methodology. The top call center firms for Fall 2025 include: