Call Center Companies & Agencies
Demand for call center services has skyrocketed in recent years due to the acceleration of the e-commerce market and digital transformation. Call centers have paved the way for new opportunities to connect with customers, gain crucial market insights, and drive sales. Customers expect a lot from businesses nowadays, and the price for failing to provide top-notch service and support can cost more than your company’s reputation.
There are various types of call center services that work wonders for different needs and goals; there are answering services , sales outsourcing, and virtual reception just to name a few. Investing in first-class call center services can be the key competitive differentiator that businesses can leverage to strengthen customer relationships.
Call centers fall under the massive umbrella of business process outsourcing, and they are dedicated to handling incoming and outgoing calls on behalf of companies. They are specialists in the field of customer calls, dedicated to providing great customer services and experiences.
These companies are equipped with the knowledge and tools needed to efficiently manage support requests on phone lines and other digital channels. Businesses can expect to have access to services such as:
- Customer Support and Services: Solving customer issues and concerns over the phone or through channels such as emails, live chat, and social media. Customer service refers to the assistance offered before and after purchasing from the company. Meanwhile, customer support focuses on providing specific technical assistance with products or experiences. Both are equally crucial to maintaining positive relationships with customers.
- Inbound Call Services: Solutions aimed at handling, managing, and resolving incoming calls. Typically, calls are queued on a system and representatives are assigned to assist customers accordingly. Inbound call services include anything from order processing to technical support.
- Outbound Call Services: Solutions focused on making outbound phone calls or outreach to prospective customers. Agents trained for outbound calls specialize in lead generation, sales, and feedback gathering. Outbound call services use specialized dialing systems to efficiently track contacts and call records.
- Multichannel Support: Customer-facing communications and support services handled across various channels like email, SMS/MMS messaging, and social media. Multichannel support is a result of the consumer market’s evolution, expanding business reach and providing customers with accessible options.
- Back-Office Support:Encompasses services not directly involved with customer-facing initiatives. Most call center companies offer back-office support to help businesses organize customer data, ensure seamless function, and improve customer service.
5 Benefits of Call Center Services
- Helps scale business growth and maximize sales opportunities
- Improves customer satisfaction and loyalty
- Access to knowledgeable professionals and state-of-the-art tools
- Provides invaluable data-driven insights on customer behavior
- Invaluable competitive advantage to win over customers
What to Consider When Hiring a Call Center
Call center services encompass a vast array of disciplines and fields, so it can be difficult to narrow down and find the perfect service provider for your business. Knowing what factors to weigh and look out for can help you choose a partner that aligns with your objectives. Below are the main factors businesses should assess.
5 Factors to Consider
- Ranges of Services Offered
- Tools and Infrastructure
- Cost
- Legal Considerations
- Location and Language
Ranges of Services Offered
Investing in call center services is an exciting milestone for any business, so it's crucial to find a provider that offers the specific services you need. Check what services they specialize in and inquire about how they tailor their services to meet unique requirements. Ensure they have a good track record in the expertise you need by carefully assessing their company profiles and client testimonials.
Tools and Infrastructure
Call center services need specialized software and systems to ensure optimal operational performance. Providers should be equipped with modern tools for managing interactions and seamlessly integrating services across different channels. They should have dedicated technologies such as customer relationship management (CRM), interactive voice response systems (IVR), and automatic call distributed systems. In addition to those, ensure they have strong cyber security measures in place especially since they are handling sensitive customer data.
Cost
Call center services play essential roles in helping businesses generate sales but it’s not a cheap investment. Setting up systems and equipment, training agents, and other miscellaneous costs. When searching for a reliable call center provider, ensure they're pricing model or structure works for your resources. They should be upfront and transparent with their fees. Be vigilant of any hidden costs and immediately ask if there are additional fees.
Legal Considerations
Certain industries and markets require strict compliance with regulations and laws; this is typically the case for companies in the finance and medical industries. Search for a call center provider that has experience in your industry and has a good record of complying with relevant regulations. Ensure their service level agreements (SLA) cover data privacy measures, confidentiality clauses, and liability conditions.
Location and Language
When hiring a call center service provider, geographic location should be heavily considered. Determine whether you need a nearshore or offshore partner for your business because whichever option has its pros and cons.
Search For a Partner With The Right Expertise
There are various types of call center services for different goals and functions. Understanding each expertise can help you shortlist potential service providers and narrow your search. Here are your choices depending on your company’s requirements and objectives:
- Answering Services: The most common service offered by many call center providers and it focuses on handling incoming calls on behalf of the business. It typically involves answering basic inquiries and operating even outside regular business hours. Answering services is crucial to ensuring customers know that the business is always easily accessible, helping boost overall customer satisfaction.
- Appointment Setting: Focuses on scheduling meetings and appointments with contacts on behalf of the company. Appointment setting services often align with sales functions and lead generation. This service requires great organizational skills, ensuring there are no scheduling conflicts and that appointments are rescheduled accordingly if necessary.
- Inbound Appointment Setting:A form of appointment setting service that mainly oversees incoming calls specifically reaching out to schedule appointments with the business.
- Lead Generation: A type of outbound call center service, lead generation involves identifying, reaching out, and nurturing potential leads for the business. It involves tactics such as prospect identification, lead qualification, data collection, and cold calling. This service helps expand the company’s sales pipeline and save costs by targeting highly qualified leads.
- Order Processing:Handling the whole operation of taking, processing, and fulfilling customer orders through phone lines or other communication channels. Agents are specially trained with order entry, payment processing, cross-selling, and order tracking. It aims to ensure a seamless ordering experience to reduce the burden on in-house operations.
- Sales Outsourcing: Call center services that primarily revolve around sales functions, managing sales pipelines and processes on behalf of the company. Sales outsourcing leverages solutions such as account management, lead qualification, direct sales, and sales strategy development.
- Telemarketing: An outbound call center service that focuses on making calls to potential customers to promote a business’s products or services. There are also different subtypes of telemarketing services — B2C telemarketing, B2B telemarketing, and scripted and conversational telemarketing.
- Third Party Verification (TPV): Focuses on verifying the authenticity and accuracy provided by customers to businesses during transactions. TPV is often part of regulatory compliance for certain sectors, especially in confirming the consent for big financial transactions.
- Virtual Receptionist: A form of remote call center and administrative support that focuses on answering typical receptionist functions such as answering calls, managing appointments, and taking messages on behalf of the business. They are usually the first point of contact for customers, and it involves redirecting or transferring calls to trained professionals and departments.
5 Questions to Ask a Call Center
1. Can you describe your quality control and assurance processes?
Quality assurance is a key part of ensuring that customer interactions are aligned with business goals. The purpose of QA is to identify performance problems and improve quality standards. When discussing with a potential service provider, ask more about their quality control assurance and control approach; what key metrics they monitor, how they evaluate agent’s performance, and how they coach their staff.
2. How do you handle customer complaints and escalations?
Customer complaint resolution is a big part and challenge for call center operations. By asking how they handle escalations, you gain insights into how they tailor their solutions and processes for handling difficult situations. You can ask additional questions like an example of their step-by-step approach or tactics.
3. What tools do you use for your services?
Over the recent years, new specialized software and tools have changed the way call center services operate. From managing contact information and deadlines to tracking operational performance and reporting, there are a ton of software solutions available. Asking what technologies they use gives you a better understanding of their operations and efficiency.
4. How do you handle seasonal and unexpected demand surges?
Just like with sales, call volume demand has its highs and lows. There will be unexpected or seasonal surges that can impact services, so it's crucial to partner with a call center provider that ensures scalable solutions. Understanding how they pivot and adjust to unexpected demand surges gives reassurance that they can offer consistent high-quality services at all times.
5. Can you tell us more about your approach to training agents to represent businesses accurately?
Every business has its unique approach to connecting and communicating with customers; and it’s important that when you hire a call center provider, they know how to tailor their services to match your business. This question helps you assess how they train their agent to represent your brand accurately and provide crucial knowledge that can help them support customers. This measures their capacity to understand your brand and see their commitment to your business.
How Much Do Call Center Services Cost?
Call center services offer a lot of benefits for businesses, helping position them for sustainable long-term growth. It’s not a small investment but it pays big dividends in helping companies scale efficiently.
Most call center projects reviewed on Clutch sit below $10,000. The average cost of hiring a call center company on Clutch is less than $25 per hour; it’s worth noting that the average cost in the United States is higher.
Call center operations differ from one case to another. Factors such as the type of services, the volume of calls, and the number of languages required are all common factors that impact the price tag.
Shortlist Agencies by Industry Experience
Call services for different industries should be tailored to meet their specific needs and adjust to the unique market nuances. When searching for an ideal call center provider, ensure they have extensive industry experience so they can help you navigate through industry-specific nuances.
Call Center Services for Information Technology
Call center services in the information technology space focus on providing more technical support such as troubleshooting and issue resolution. Agents specializing in this market are equipped with crucial technical knowledge that can help them easily guide customers over the phone. They focus on providing immediate assistance to ensure customer satisfaction.
Call Center Services for Business Services
In the the financial services sector have processes and protocols designed to handle sensitive financial data. Service providers in the space are knowledgeable on key topics such as banking, investment, and insurance. They emphasize the importance of security and accuracy to comply with financial regulations and laws.
Call Center Services for Medical & Healthcare
Call center services in the medical and healthcare industry play a big role in patient care, focusing on handling sensitive patient information, answering healthcare-related inquiries, scheduling patient appointments, and ensuring patient satisfaction. Their empathy and care are important to improving patient experience.
Call Center Services for Consumer Products & Services
As for companies in the consumer products and services market, call center services revolve around handling customer inquiries, order processing, and managing return requests. They are responsible for after-sales support, ensuring customers have a positive relationship with the brand.
Evaluating Services
It’s natural for business owners to expect results for their investments. Keeping a close eye on key performance indicators (KPIs) is paramount to gaining critical insights into a provider’s performance and identifying areas requiring improvement. Here are some key figures you need to monitor:
- First Call Resolution (FCR): Measures the performance of the call center for resolving customer concerns on the first call. FCR is a major KPI that reflects the effectiveness of its services, impacting customer satisfaction.
- Average Handle Time (AHT): Gauges the average length of a customer’s call, including hold time, talk time, and anything else the agents need to accomplish after the call. It’s important to maintain a quick AHT without compromising the quality of the service.
- Customer Satisfaction Score (CSAT): A scaling method that measures customer satisfaction with the call service they received. High and consistent CSAT means that customers are pleased with the overall service.
- Abandonment Rate: The percentage of callers who hang up the call before they’re answered by an agent. A high abandonment rate is a bad sign that wait times are frustrating customers.
- Agent Utilization Rate: The percentage that reflects the time agents spend on calls compared to being idle. It’s important for call centers to strike a balance of maintaining a high average agent utilization rate without overworking agents.
- Cost per call: The KPI that measures the total cost incurred by the call center provider divided by the volume of calls they’ve handled. It’s a crucial metric to determine their cost-efficiency and return on investment (ROI).
Businesses can assess these metrics by conducting customer surveys, operational audits, regular performance reviews, and benchmarking against industry standards.
Browse through Clutch’s data-driven directory to find and connect with the ideal call center partner for your business. Search for a service provider that meets your needs and understands your goals to unlock the benefits of call center services.
Clutch is a trusted B2B marketplace that provides in-depth client reviews that help companies like you find the right service provider. Each Clutch profile showcases portfolio items, case studies, and more information about a call center company’s services.
Clutch’s team collects reviews through phone or a comprehensive online form before sorting them based on recency and quality, which factors into a company’s presence on directories. Take your time reading through verified reviews on Clutch to confidently choose the right app marketing agency.
Trusted by Thousands of Businesses Worldwide
Clutch empowers better business decisions as the leading marketplace of B2B service providers. Our in-depth and verified client reviews detail each project from start to finish, helping businesses looking to procure services, narrow down their list of potential business partners quickly and confidently.
With access to information such as how much a service provider charges for their services, how they communicate, and the results of the project, you can feel confident that you’ve found the right software development company for your project.
The verification process seeks to establish proof of connection between the reviewer and their own organization, as well as the collaboration they’re reviewing. By verifying the identity of the reviewer and confirming their connection to the project, Clutch is able to confirm that there is no conflict of interest and that the project took place. Buyers can easily identify verified reviews by the check mark in the bottom right corner of the review card. You can learn more about the review verification process here.
Call Center Expertise
Call centers on Clutch are highly skilled and vetted. They have necessary credentials such as Certified Customer Service Professional, Certified Client Service Specialist, and other industry-specific certifications. Their specialization extends to different channels, types of call center solutions, and strategies.
In addition to review rating, you can view awards, portfolio of past work and clients and industry recognitions. Clutch verification also provides an additional layer of data to help you make the right purchasing decision which goes into business details and payment and legal filings. If you found a business on clutch, you can feel confident in your B2B purchasing decision.
8,589 Companies
Contact Center Outsourcing Service Providers
Sponsored
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Efficient
Client feedback highlights Hugo's remarkable efficiency in managing communications and scaling operations. For instance, one client noted their ability to reduce partner integration time from three weeks to one, while another emphasized the swift ramp-up of their call center team. Clients consistently praised Hugo's project management, with regular updates and transparent reporting enhancing decision-making. Overall, the sentiment is overwhelmingly positive, with clients appreciating Hugo's adaptability and seamless integration into their operations.-
Back Office Outsourcing for E-Commerce Co
5.0 Sep 24, 2024They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Automotive Company
5.0 Jun 27, 2024What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Outsourced Accounting & Content Writing for IT Services Firm
4.5 Sep 11, 2023Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track.
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3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
20% Call Center Services60% Customer Service Outsourcing20% Back Office OutsourcingSee all 46 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
17 of 21 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 21 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSee all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
Reviews mention High-quality work
Clients consistently praised Select VoiceCom for delivering high-quality work, noting significant improvements in sales and customer service outcomes. One client highlighted an increase in annual sales from $4M to $8M, while another emphasized their exceptional quality control and adaptability. The team's reliability and commitment to exceeding expectations were frequently mentioned, with feedback stating they 'always deliver on time' and provide 'impressive' service quality. Overall, the sentiment reflects strong satisfaction with the company’s performance and results.-
Customer Service Recruiting for Financial Services Co
5.0 Jan 13, 2025We are very satisfied with what the SVC team is doing for us. They are the best!
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Call Center Services for Advisory Platform
4.5 Jan 13, 2025Partnering with Select VoiceCom led to a 35% increase in customer satisfaction scores, a 40% reduction in response times, and a 25% boost in overall sales conversions within the first six months. The consistency and good training provided by their team are outstanding.
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Back Office & Sales Outsourcing for Photography Studio
5.0 Feb 7, 2025SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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2 of 4 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.Was this helpful?
More responsive than most other service providers
Get in TouchSelect VoiceCom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+Undisclosed2 - 9London, England
Services provided
70% Sales Outsourcing30% Email MarketingSee all 6 projectsSimpout is a lead generation company specializing in automating outreach and sales processes for businesses across various industries. Their services have received positive feedback, with 100% of reviewers highlighting their timely project management, responsiveness, and effective communication. Clients appreciate Simpout's ability to deliver quick results and high return on investment, with several noting their campaigns exceeded expectations.
Reviews mention Great project management
Clients have praised Simpout for their excellent project management, noting that they delivered all items on time and maintained a high level of responsiveness to client needs. One client highlighted their proactive approach, providing weekly progress reports and suggesting new strategies to enhance performance. Overall, the sentiment reflects strong satisfaction with Simpout's ability to manage projects effectively and deliver results quickly.-
Email Mktg & Sales Outsourcing for AI Software Co
4.5 Jan 5, 2024Simpout project management was excellent. They delivered all items on time and were always responsive to our needs. They provided weekly progress reports and were proactive in suggesting new approaches to improve performance.
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Industry Experience
Simpout has demonstrated significant expertise in software, information technology, advertising & marketing, and design industries. Clients report strong lead generation outcomes, with notable success in reaching targeted audiences. Feedback highlights their efficient project management, cost-effectiveness, and ability to deliver results quickly. The overall sentiment is highly positive, indicating that businesses in need of outsourced lead generation and outreach would benefit from Simpout's services.
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Software Information technology Advertising & marketing DesignWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Simpout for their competitive pricing and excellent value for money. For instance, one co-founder noted that the pricing fit their budget while also providing good value for the cost. Another client highlighted the ease of onboarding and significant ROI, stating that Simpout delivered superior results compared to in-house efforts. Overall, the sentiment reflects satisfaction with affordability and the tangible benefits received from their services.Was this helpful?
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Undisclosed< $25 / hr50 - 249Portland, OR
Services provided
40% Call Center Services30% Customer Service Outsourcing30% Sales OutsourcingSee all 4 projectsHelloSells is a company specializing in Contact Center Services, offering solutions in Inbound and Outbound Call Centers, Customer Support, and Telephonic Support. Reviews highlight their exceptional customer service, efficient call handling, and strong communication skills, with 100% of reviewers noting positive experiences. Clients are impressed by their adaptability and the professional appearance they bring to businesses, resulting in improved sales conversions and operational efficiency.
Reviews mention Personable
The overall sentiment regarding HelloSells' personable approach is highly positive. Clients appreciate the team's availability and effective communication, highlighting that they interact with real people rather than automated systems. One client noted, 'I don’t sit on the phone waiting for them to answer,' emphasizing the promptness and reliability of their service. The personable nature of HelloSells is further evidenced by their proactive follow-ups and supportive IT department, which enhances the client experience.-
Virtual Answering Services for Financial Services Co
5.0 Jan 21, 2020Availability and communication are their team’s most impressive qualities. They have good lines of communication headed by real people. I don’t sit on the phone waiting for them to answer. I don’t send emails to an unknown source. Other companies don’t provide much communication, but HelloSells gives great customer service.
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Industry Experience
HelloSells has demonstrated expertise across various industries including Financial Services, Healthcare, Moving Services, and Arts & Entertainment. Clients commend their professional communication, quick response times, and tailored service integration. In the Financial Services sector, they improved sales conversions; in Healthcare, they provided critical monitoring support; and in Moving Services, they enhanced customer interaction efficiency. Overall, sentiment remains highly positive, showcasing HelloSells as a versatile partner for businesses seeking reliable customer support solutions.
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Financial services Other Industry Arts, entertainment & music HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praise HelloSells for their competitive pricing and overall value for money. One client noted spending less than $1,000 with significant ROI, stating their services increased sales conversions. Another emphasized the affordability of their plans, paying only $99 per month for extensive support. Overall, feedback reflects satisfaction with the cost-effectiveness and quality of service provided, with clients feeling they receive excellent support without hidden fees or unexpected costs.Was this helpful?
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
30% Call Center Services40% Back Office Outsourcing30% Customer Service OutsourcingSee all 11 projectsHelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.
Reviews mention Great project management
Clients have praised HelpSquad for their exceptional project management, highlighting their constant communication and timely responses to inquiries. One CEO noted that HelpSquad was consistently in touch via email and readily available for calls, ensuring that all needs were addressed promptly. This level of engagement contributed to a measurable increase in leads, demonstrating HelpSquad's effective management and commitment to client success.-
Conversion Optimization for Digital Marketing Agency
5.0 Nov 18, 2024They were in constant contact via email, and if I ever had a question I could get on a call with their team.
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1 of 1 reviews is 5 stars1 new review for Call Center Services services$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent client feedback highlights HelpSquad's exceptional communication and effective guest service solutions. A managing partner from Vello Property Management noted significant improvements in guest communication and a 33% reduction in labor costs within three months. Clients appreciate the timely task completion and responsiveness to needs, emphasizing the alignment of company values and culture. Overall, the sentiment is overwhelmingly positive, showcasing HelpSquad as a reliable partner for customer service outsourcing.Was this helpful?
More responsive than most other service providers
Get in TouchHelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Davao City, PhilippinesServices provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingSee all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
Reviews mention Professional
Clients commend Six Eleven Global Services for their high level of professionalism, highlighting effective communication and management. One client noted their 'high quality, professional management, and effective communication' as particularly impressive. Additionally, they maintained project accuracy over 95%, demonstrating reliability. Clients appreciated timely responses to requests and detailed feedback reviews, indicating a strong commitment to service excellence. Overall, the sentiment surrounding professionalism is overwhelmingly positive.-
BPO Services for Logistics & Supply Chain Company
5.0 Apr 25, 2023Six eleven always replies on time. Whatever being requested, whenever being asked, they will give responses. Six eleven reviews all the feedbacks in detail, and always take effective solutions to solve the problem. The team provides the best services they can and communicate actively & politely for any changes.
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1 of 1 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read moreWas this helpful?
More responsive than most other service providers
Get in Touchsix eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DEServices provided
25% Call Center Services55% Customer Service Outsourcing15% Back Office Outsourcing +1 service5% Data Annotation ServicesSee all 78 projectsSupportYourApp is a leading provider of Contact Center Services, specializing in Customer Support Services, Inbound Call Center, and Phone Support. The company is consistently praised for its flexibility, high-quality service, and responsive communication, with over 90% of reviews highlighting their proactive project management and ability to scale services efficiently. Their commitment to customer satisfaction and proficient handling of telephonic support are widely recognized.
29 of 32 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 32 ReviewsCall Center Services PROJECT HIGHLIGHT
Technical Support for Analytics Platform
5.0 — SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform. Read moreWas this helpful?
Industry Experience
SupportYourApp has received positive feedback from diverse industries including Advertising & Marketing, eCommerce, Financial Services, Education, and Healthcare. Clients appreciate their reliability, responsiveness, and ability to adapt to specific business needs. Particularly noted strengths are their multilingual support, commitment to quality, and effective communication. Industries like IT and eCommerce reported enhanced customer satisfaction and operational efficiency, while those in Healthcare emphasized the importance of their 24/7 service model. Overall, SupportYourApp's expertise makes them a suitable partner across various sectors.
Read All ReviewsSelect Industry to see insights
Non-profit Consumer Products eCommerce Retail HVAC Healthcare Telecommunications Arts, entertainment & music Research Transportation Other Industry Social Networking Hospitality & leisure Business services Gaming Information technology Software Education IT Services Financial services Manufacturing Fitness Wellness & Fitness Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback regarding SupportYourApp highlights consistent satisfaction with its pricing and value for money. Many clients noted that the pricing fit their budget and provided good value, with one stating it was crucial for scaling operations. Overall, clients appreciated the flexibility and responsiveness of the service, leading to improved customer satisfaction and operational efficiency. Specific comments include: 'Pricing fit our budget' and 'Good value for cost,' underscoring the company's ability to deliver effective support without compromising quality.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49Crewe, England
Services provided
40% Call Center Services50% Sales Outsourcing10% Social Media MarketingSee all 1 projectsProspect Connect is a company specializing in Contact Center Services, particularly in outbound telemarketing. They have received overwhelmingly positive feedback, with 100% of reviewers noting their punctuality, budget adherence, and effective communication. Clients appreciate their honesty and independent research capabilities, contributing to significant improvements in pipeline value for projects.
1 of 1 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Outbound Telemarketing for Marketing Agency
5.0 — Prospect Connect provided a marketing agency with outbound telemarketing services. Their scope included market research, script development, customer targeting, and customer outreach. Read moreWas this helpful?
Industry Experience
RevOps Finder has demonstrated strong expertise in the Advertising & Marketing industry, particularly in B2B telemarketing. Clients have praised their thorough understanding of business needs, effective communication, and project management capabilities. Positive feedback highlights their ability to enhance pipeline value and meet project goals. The overall sentiment is highly favorable, suggesting they would be a suitable partner for businesses seeking impactful marketing solutions.
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Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed that Prospect Connect offers strong value for money, with one client noting an investment of $10,000–$15,000 that resulted in a significant increase in pipeline value and successful goal achievement. Their services were delivered on time and within budget, highlighting their cost-effectiveness. Overall, feedback indicates high satisfaction with the company's pricing relative to the quality of service provided, reinforcing their reputation for honesty and responsiveness.Was this helpful?
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$25,000+$25 - $49 / hr250 - 999Cincinnati, OH
Services provided
10% Call Center Services15% Custom Software Development15% Web Development +7 services10% Application Management & Support10% Application Testing10% Enterprise App Modernization10% Mobile App Development10% Other Application Development5% HR Outsourcing5% RecruitingSee all 8 projectsITCube Solutions Pvt. Ltd. is a versatile IT service provider specializing in custom software development, SharePoint services, and business process automation. The company has received overwhelmingly positive feedback, with clients frequently highlighting their commitment to quality and effective collaboration. Approximately 90% of reviewers commend their project management skills and technical expertise, while some suggest improvements in areas like graphical design and quality checking.
Reviews mention Trustworthy
ITCube Solutions Pvt. Ltd. has consistently demonstrated trustworthiness, as highlighted by a long-standing partnership with Compex Legal Services, which spans over 15 years. Clients appreciate their reliability and deep understanding of business needs, noting that ITCube proactively communicates project statuses and potential delays. One client remarked on their high level of understanding and alignment with project goals, which fosters confidence in their capabilities. Overall, the feedback reflects a strong sentiment of trust and satisfaction in their collaborative approach.-
Web Development for Legal Company
5.0 Apr 25, 2017The reliability and stability of their work is very good. I have a couple people working on requirements, testing, and feedback on the new system. These people say that it’s so much easier when we work with ITCube, as they understand our business completely. They have a good understanding of what we say. From a reliability and trust perspective, it’s very high with them. They truly understand our business and the goal of every project before they start work, to ensure they’re aligned with us in achieving that goal.
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Industry Experience
ITCube Solutions Pvt. Ltd. has garnered positive feedback across various industries, including IT Services, Healthcare, Construction, Financial Services, Retail, and Legal. Their expertise in developing cloud-based applications, SharePoint solutions, and automation systems has been particularly noted. Clients commend ITCube for their commitment to quality, effective communication, and innovative problem-solving. Overall, sentiment reflects strong confidence in their capabilities, making them a suitable partner for projects requiring technological advancement and process optimization.
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Retail IT Services Healthcare Information technology Construction Financial services LegalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with ITCube Solutions Pvt. Ltd.'s value for money, noting that their investment yields significant returns. For instance, a client from EnSight Technologies invested $22,000 and reported high satisfaction with the deliverables. Similarly, another client highlighted that their $160,000 contract was justified by the effective solutions provided. Overall, feedback indicates a strong sentiment towards ITCube's pricing relative to the quality and impact of their services.Was this helpful?
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UndisclosedUndisclosed2 - 9Reading, England
Services provided
60% Sales Outsourcing40% Demand Generation MarketingSee all 1 projectsVUBO Ltd is a financial services company that specializes in generating leads and increasing business turnover for clients in the payment processing sector. The company receives overwhelmingly positive feedback, with 100% of reviewers highlighting their timely project delivery and efficiency in generating new business. Notably, no areas for improvement were mentioned by the reviewers.
Industry Experience
VUBO Ltd has demonstrated expertise in the business services industry, particularly within financial services. Clients have reported significant improvements in lead generation and overall revenue, highlighting their effectiveness in project management and timely delivery. The company aligns well with client values, which strengthens collaboration. Overall sentiment within this sector is highly positive, indicating that VUBO Ltd is a strong candidate for businesses seeking to enhance their financial advisory services.
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Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with VUBO Ltd's pricing and the value for money provided, noting the company's efficiency in delivering measurable outcomes. One client highlighted the impressive volume of valid leads generated and the revenue from these leads, stating that VUBO Ltd effectively met their project goals on time. Overall, the sentiment reflects a positive assessment of the company's cost-effectiveness and alignment with client needs.Was this helpful?
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$1,000+Undisclosed2 - 9Manchester, England
Services provided
50% Direct Marketing50% Sales OutsourcingSee all 13 projectsInboxxia is a lead generation and email marketing company, renowned for its high-quality, result-driven services. Across reviews, 100% of clients highlight the effective communication and impressive quality of leads, with no notable areas for improvement mentioned. Clients frequently praise Inboxxia for its professionalism, reliability, and the ability to deliver measurable outcomes that exceed expectations.
Reviews mention Knowledgeable
Clients have consistently praised Inboxxia for their extensive knowledge of the email marketing industry, highlighting their ability to execute effective strategies. One client noted their impressive understanding, which significantly contributed to booking meetings with ideal prospects. Additionally, flexibility in project management and timely delivery were frequently mentioned, reinforcing the sentiment that Inboxxia is a knowledgeable partner capable of meeting client needs.-
Lead Generation for Logistics & Supply Chain Company
4.5 Oct 2, 2023The most impressive aspect of the company was their knowledge of the email marketing industry and how effective they were. This expertise was evident in their ability to book meetings with ideal prospects and build a pipeline of future business for my team. Their understanding of the industry allowed them to be very flexible in terms of delivery and respond well to my needs.
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Industry Experience
Inboxxia has demonstrated strong expertise in various industries including Advertising & Marketing, Financial Services, Energy & Natural Resources, and Education. Clients praised their ability to generate high-quality leads, ensure timely communication, and adapt strategies effectively. Overall sentiment across these sectors is highly positive, with clients noting significant impact on lead generation and sales growth, making Inboxxia a suitable choice for businesses seeking to enhance their outreach and lead management.
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Advertising & marketing Financial services Energy & natural resources Arts, entertainment & music Information technology Real estate Logistics & Supply Chain EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Inboxxia for delivering strong value for money, with feedback highlighting effective lead generation and high-quality results. Notably, one client remarked on the 'good value for cost' and another emphasized that Inboxxia's services fit their budget while exceeding expectations. Overall, the sentiment reflects satisfaction with the pricing relative to the outcomes achieved, indicating that clients feel they receive excellent service that justifies their investment.Was this helpful?
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$5,000+< $25 / hr250 - 999Dhaka, Bangladesh
Services provided
10% Call Center Services45% Customer Service Outsourcing15% Back Office Outsourcing +3 services10% Graphic Design10% Sales Outsourcing10% Web DevelopmentSee all 17 projectsSkyTech Solutions is a company specializing in Contact Center Services, offering a range of Customer Support and Telemarketing Services. They have received consistently positive feedback, with 100% of reviewers noting their professional communication and strong relationship-building skills. Customers highlighted their adaptability and accuracy, though some suggested more proactive communication could enhance their service.
Reviews mention Communicative
SkyTech Solutions has received consistently positive feedback regarding their communication practices. Clients have praised their proactive communication and transparency, noting that they maintain open lines through various channels like email, virtual meetings, and messaging apps. One client highlighted their 'effective workflow' and 'strong communication' within the customer service department. Overall, the sentiment surrounding their communicative approach is highly favorable, contributing to successful project outcomes and strong client relationships.-
Digital Mktg, Customer Service & Sales for Duct Cleaning Co
4.5 Oct 18, 2023SkyTech Solutions demonstrated effective project management by consistently delivering items on time and adapting to our evolving needs. They maintained open communication, promptly addressed issues, and integrated our feedback. Their proactive approach and resource allocation contributed to the project's success.
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Custom Software Dev for Telecom Company
5.0 Oct 9, 2023Their proactive communication, combined with the use of tools like Slack and Trello, ensured complete transparency and timely project execution.
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Cloud Consulting for Software Company
5.0 Oct 3, 2023Their proactive communication, combined with the use of tools like Slack and Trello, ensured complete transparency and timely project execution.
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Customer Support Team for Clothing Brand
5.0 Jul 9, 2021SkyTech's team has provided super professional services and a great communication with us to create a strong relationship within our customer service department. SkyTech developed a strong communication between both customer service teams as well as an effective workflow. For any processes that are in need of a clearer understanding or expectation, the team is vocal and open with communicating to deliver the best outcome.
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BPO & Call Center Services for Financial Services Co
4.0 May 24, 2021We communicate through email, phone calls, Skype, and Whatsapp — they have a very open line of communication. The relationship with the staff on a personal and business level is exceptional. I’d advise them to have constant and open communication with SkyTech Solutions so both parties can benefit from the engagement.
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Industry Experience
SkyTech Solutions has received positive feedback across various industries, including Business Services, Telecommunications, Software, Manufacturing, Transportation, Consumer Products, Financial Services, and Advertising & Marketing. Clients commend their expertise in project management, customer support, and tailored solutions, resulting in significant improvements such as increased sales, reduced processing errors, and improved customer satisfaction. Overall, SkyTech Solutions is recognized for their adaptability and commitment, making them a strong contender for businesses seeking reliable partnerships in these sectors.
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Business services Telecommunications Software Manufacturing Transportation Consumer Products Financial services Advertising & marketing DesignWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
SkyTech Solutions is frequently noted for its competitive pricing and strong value for money. Clients like the CEO of All City Duct Cleaning highlighted that their pricing fit within budget while delivering significant results, such as a 40% increase in sales. Similarly, the Senior Director of a software company emphasized the good value for cost and alignment with company values. Overall, clients express satisfaction with the cost-effectiveness of SkyTech's services, though some suggest improvements in cost transparency.Was this helpful?
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Warszawa, PolandServices provided
30% Call Center Services60% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
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$1,000+$25 - $49 / hr50 - 249Zagreb, CroatiaServices provided
40% Call Center Services40% CRM Consulting and SI10% Back Office Outsourcing +1 service10% Customer Service OutsourcingSee all 6 projectsSignifico is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.
Reviews mention Great team
Client feedback consistently highlights Significo as a 'great team' characterized by their expertise, passion, and strong cultural alignment. One client noted their readiness and proactive approach, stating they are 'truly masters of their craft.' The team effectively increased customer satisfaction and resolved inquiries efficiently, demonstrating a commitment to client needs. Overall, the sentiment reflects high satisfaction with Significo's performance and dedication to delivering exceptional support.-
Customer Support Services for Car Dealer
5.0 Dec 6, 2023Significo was absolutely ready for the entire project. They take our every request into account and support it with their knowledge. They properly plan all work tasks in accordance with the work plan and program and report to us on the daily progress. They deliver everything up front with encouragement and motivation to get started. They are truly masters of their craft.
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3 of 3 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Automotive Services Company
5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read moreWas this helpful?
Industry Experience
Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resourcesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.Was this helpful?
$1,000+< $25 / hr250 - 999București, RomaniaServices provided
50% Call Center Services20% Customer Service Outsourcing15% Back Office Outsourcing +1 service15% CRM Consulting and SISee all 13 projectsValoris Center is a distinguished provider of Contact Center Services, offering a comprehensive suite of Customer Support Services, including Inbound and Outbound Call Center operations, Telemarketing Services, and Customer Care Services. Across their reviews, 85% of clients commend their flexibility, proactive approach, and strong project management, though some note room for improvement in personnel turnover and attention to detail.
Reviews mention Reliable
Clients have consistently praised Valoris Center for their reliability and commitment to delivering exceptional service. One client noted their 'stable and reliable service,' highlighting that the team always met deadlines and aligned with brand values. They achieved impressive performance metrics, including a 95% SLA on phone support and 99% on email. Overall, the sentiment reflects a strong trust in Valoris as a partner, with clients expressing a willingness to re-engage due to their dependable service.-
BPO for Automobile Importer And Distribution Company
5.0 Jan 13, 2023Valoris Center is an excellent and reliable partner to work with in achieving these objectives. Moreover, the lead evaluation service provided by Valoris significantly increases the quality of the leads we submit to our dealers to be converted in sales. We have daily catch-up discussions on specific situations that appear, and we appreciate that we can solve them together on the spot and get feedback in real-time on survey forms.
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Customer Service Outsourcing for Financial Services Company
5.0 Aug 4, 2025Valoris' team consistently provided stable and reliable service, always delivering on time and meeting our needs. With a team of agents who align with our brand values and consistently strive to meet our customers' expectations, their dedication is clearly reflected in the customer satisfaction scores they've achieved, making them a trusted partner for our business. Valoris is a company which baked customer centricity into their DNA. Always approachable, very focused on our needs and reliable in terms of what has been agreed and promised.
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0 of 1 reviews is 5 stars1 new review for Call Center Services services$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent feedback for Valoris Center reflects a positive overall sentiment, highlighting their proactive support and alignment with client values. A CRM head from PENNY Romania noted their effective customer support and call center services, emphasizing their flexibility and understanding of business needs. Clients appreciate the timely delivery and responsiveness, although some suggest improvements in ticket distribution management. Overall, Valoris Center is recognized for delivering good value and high-quality service.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Valoris Center for their competitive pricing and excellent value for money. Multiple reviews highlight that their pricing aligns well with budgets while delivering high-quality services. For instance, one client noted 'good value for cost' and another emphasized the 'price-performance ratio in line with our expectations.' Overall sentiment reflects satisfaction with the cost-effectiveness of their services, making Valoris a reliable partner for various business needs.Was this helpful?
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$1,000+< $25 / hr250 - 999Montego Bay, Jamaica
Services provided
45% Call Center Services30% Customer Service Outsourcing15% Sales Outsourcing +1 service10% Back Office OutsourcingSee all 2 projectsNICE Global is a Contact Center Services provider specializing in customer support, inbound call center, and telephonic support. The company receives overwhelmingly positive feedback for its proactive communication, flexibility, and alignment with client values, with 100% of reviews highlighting its drive for success and adaptability to client needs.
Reviews mention High-quality work
NICE Global received high praise for delivering high-quality work, particularly noted for their attention to detail and compliance. A VP from Asurvio highlighted their 'true partner centric approach' that adapted to evolving needs, which significantly contributed to improved customer lifetime value and net promoter score. The client emphasized their satisfaction with the overall value for cost, indicating that NICE Global's services exceeded expectations without any areas for improvement identified.-
Customer Service Support for Automated Consumer Support Co
5.0 Dec 8, 2023A true partner centric approach that adapted to our company's evolving needs and requirements. Their attention to detail, quality, and compliance were critical to the success of our program.
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2 of 2 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center & BPO Services for Transportation Company
5.0 — NICE Global provides call center and BPO services for a transportation company. The team aims to keep costs low without interrupting the client’s services. Read moreWas this helpful?
Industry Experience
NICE Global has demonstrated expertise in the Transportation and Consumer Products & Services industries. Clients commend their flexibility, proactive communication, and ability to deliver high-quality customer service while managing costs effectively. The Transportation sector noted measurable improvements in customer satisfaction and service quality, while the Consumer Products segment highlighted increased customer lifetime value and actionable insights for product development. Overall, NICE Global is well-suited for projects requiring customer support and operational efficiency in these industries.
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Transportation Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight NICE Global's competitive pricing and strong value for money. One client noted that they chose NICE Global due to 'good value for cost' and an alignment of company values. Another emphasized that NICE Global's pricing fit their budget while delivering effective solutions that improved customer metrics. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, contributing positively to project outcomes.Was this helpful?
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$1,000+< $25 / hr50 - 249Barranquilla, Colombia
Services provided
30% Call Center Services30% Back Office Outsourcing30% Customer Service Outsourcing +1 service10% Sales OutsourcingSee all 1 projectsEmpire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.
Industry Experience
Empire Global Solutions demonstrates significant expertise in the home warranty industry, particularly in customer service operations. Clients commend their ability to provide knowledgeable representatives who effectively manage customer inquiries and issues. The feedback highlights strengths in communication, training, and accountability, resulting in enhanced customer satisfaction and operational efficiency. Overall sentiment in this sector is highly positive, making them a suitable partner for companies seeking to improve customer service capabilities.
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Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Empire Global Solutions is recognized for providing cost-effective customer service solutions, with clients noting the reasonable rates for a large group of representatives. One client emphasized their commitment to knowledgeable staff and effective communication, which enhances overall value. The feedback indicates a strong sentiment of satisfaction, with no reported areas for improvement, highlighting the company's ability to deliver quality service at a competitive price.Was this helpful?
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Shah Faisal Town, PakistanServices provided
40% Call Center Services45% Customer Service Outsourcing15% Back Office OutsourcingSee all 15 projectsAssistring LLC is a company that specializes in Contact Center Services, offering Inbound Call Center and Customer Support Services. Across numerous reviews, they are praised for their effective call handling, operational reliability, and ability to enhance customer satisfaction. Approximately 85% of reviewers commend their project management skills and strategic approach, indicating a consistent track record of exceeding client expectations and improving customer service metrics.
Reviews mention Communicative
The reviews highlight Assistring LLC's exceptional communication skills, with clients noting their straightforward communication and frequent updates, which fostered strong relationships. For instance, the Director of Operations at Downing emphasized their 'clear communication channels' and 'regular updates,' contributing to improved efficiency. Similarly, the Chief Customer Officer of Krispy Kreme praised their 'open communication channels' and responsiveness. Overall, the sentiment reflects high satisfaction regarding Assistring LLC's communicative approach, which significantly enhanced project outcomes.-
Call Center Services for Insurance Services Company
5.0 Oct 17, 2024Their project management was excellent as we had a smooth and efficient workflow with Assistring LLC. Our collaboration with them was characterized by an efficient communication, which was important in the execution of our projects. The team's dedication to meeting our specific needs and their approach to addressing challenges made a huge impact on the success of our collaboration.
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Call Center Services for Party Goods Retailer
5.0 Oct 14, 2024Our collaboration with Assistring LLC was smooth all through the project, with Assistring LLC's team ensuring Strategic communication, regular updates, and adaptability to meet our dynamic needs. Their team took time to understand Party City's unique brand standards and customer expectations, positioning their approach to match with our goals.
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10 of 11 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 11 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Party Goods Retailer
5.0 — Assistring LLC provided call center services for a party goods retailer. The team managed inquiries, issues, orders, fulfillment, returns, exchanges, and product information and recommendations. Read moreWas this helpful?
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$1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.View PackagesCustomer Support call
Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.Was this helpful?
$5,000+Undisclosed10 - 49Services provided
25% Call Center Services25% Sales Outsourcing20% Customer Service Outsourcing +2 services15% Back Office Outsourcing15% CRM Consulting and SISee all 1 projectsCall Center Solutions Africa (CCSA) is a full-service outsourcing provider helping businesses launch, scale, and optimize omnichannel teams of expert-led contact center teams in Africa. We
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UndisclosedUndisclosed50 - 249San Antonio, TX
Services provided
70% Call Center Services30% Customer Service OutsourcingSee all 1 projectsTAS United is a Contact Center Services provider specializing in Customer Support Services and Call Handling. According to reviews, 100% of clients praised their dependability and communication, highlighting their effectiveness in reducing internal workload. Initial challenges with script clarity were swiftly addressed, showcasing their responsive and adaptable service approach.
1 of 1 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Biomedical Company
5.0 — A biomedical company hired TAS United for call center services. The team supported the client's 24/7 operation, took over of their employees after 5:00 PM, during weekends, and holidays. Read moreWas this helpful?
Industry Experience
TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.Was this helpful?
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$1,000+Undisclosed10 - 49Bangkok, Thailand
Services provided
100% Sales OutsourcingSee all 1 projectsReachly is a lead generation and LinkedIn engagement company, offering services such as cold email program development and LinkedIn outreach. Reviews highlight their high ratings, cost-effective solutions, and proactive project management. Approximately 100% of reviewers appreciated Reachly's flexibility and low investment yielding excellent results, with minor feedback on streamlining the onboarding process.
Industry Experience
Reachly has demonstrated strong capabilities in the Advertising & Marketing industry, excelling in lead generation, LinkedIn engagement, and cold email strategies. Clients appreciate their flexibility, high-quality service, and effective project management, noting a significant increase in opportunities for follow-up meetings. The overall sentiment is positive, with feedback highlighting their value for cost and ability to drive measurable results, making them a suitable partner for businesses in this sector.
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Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Reachly as offering strong value for money, with feedback highlighting that their pricing aligns well with budgetary constraints while delivering effective results. One CEO noted the company's services provided 'great results for such a low investment,' emphasizing their cost-effectiveness. Overall, the sentiment reflects satisfaction with the balance of cost and quality, reinforcing Reachly's reputation for delivering valuable marketing solutions.Was this helpful?
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$5,000+Undisclosed50 - 249Poundbury, England
Services provided
75% Sales Outsourcing25% Email MarketingSee all 2 projectsGungho is a company specializing in Contact Center Services, focusing on generating new clients through telemarketing efforts. While they successfully arranged meetings as promised, the reviews indicate mixed results, with strengths in accessing a wide range of prospective clients but weaknesses in follow-ups and managing no-shows. The feedback is roughly balanced, with an emphasis on improving follow-up processes.
Reviews mention Accessible
The sentiment regarding Gungho's accessibility is generally positive, with clients appreciating their ability to access a wide range of prospective clients and provide clear communication. One client noted the effectiveness of weekly updates and detailed reports on meetings arranged. However, there were suggestions for improvement, particularly in following up with meeting attendees to confirm their availability, which could enhance overall engagement and success rates.-
Appointment Setting Services for Technology Company
3.0 May 30, 2023They were able to access a wide range of prospective clients and market our business clearly and succinctly. Project management was good in terms of providing weekly updates on progress and details of the organizations and individuals with whom they had arranged meetings, including details of the conversations that they had.
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Industry Experience
Gungho has garnered feedback from clients in the Financial Services and IT Services industries. In Financial Services, their lead generation efforts were noted, though some clients expressed concerns about the quality of leads and personnel changes. In IT Services, while they successfully arranged meetings, commercial success was limited, highlighting the need for better follow-up on meetings. Overall, they demonstrate strengths in lead generation but may require improvement in lead quality and client engagement across these sectors.
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Financial services IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback regarding Gungho's cost and value for money reflects a mixed sentiment. While one client praised their ability to generate meetings, they noted a lack of commercial success and ineffective follow-up, suggesting limited value for the investment. Another client expressed disappointment, stating that despite good leadership and project management, lead generation was underwhelming, indicating that the service did not meet expectations relative to its cost. Overall, clients feel that improvements are necessary to enhance value for money.Was this helpful?
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$5,000+$100 - $149 / hr10 - 49
Services provided
12% Call Center Services30% CRM Consulting and SI20% Business Consulting +3 services18% Sales Outsourcing10% Conversion Optimization10% Email MarketingSee all 2 projectsDarwinian Ventures is a specialized agency providing lead generation, revenue operations, and sales infrastructure development for early-stage B2B companies. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their expertise, agility, and problem-solving abilities. Notably, 50% of clients commend their seamless communication and ability to integrate into existing workflows. Reviewers appreciate their proactive approach and strategic guidance in optimizing business outcomes.
Reviews mention Autonomous
Clients have expressed a strong sentiment of autonomy regarding Darwinian Ventures, highlighting the team's ability to execute tasks with minimal oversight. One client noted that the team integrated seamlessly into their workflow, demonstrating a clear understanding of objectives and an impressive 'get it done' mentality. The consistent team composition further contributed to their effectiveness, as emphasized by the client’s appreciation for the team's independence in managing the project.-
Lead Generation for B2B SaaS Company
5.0 Dec 1, 2020The workflow was extremely straightforward. The team knew what their objectives were and executed with a high degree of autonomy. They integrated themselves in our G Suite workspace and joined our Slack channel for communication. We had weekly check-ins and pipeline meetings to ensure we stayed on track.
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Lead Generation for B2B SaaS Company
5.0 Dec 1, 2020I like the early stage B2B experience the team brings. They have a 'get it done' mentality that required little to no oversight. In our experience, Darwinian is a team that does both the white-boarding and execution, which is difficult to find.
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Industry Experience
Darwinian Ventures has demonstrated expertise primarily in the Information Technology and Real Estate sectors, excelling in lead generation, sales infrastructure, and marketing support. Feedback highlights their agility and proactive communication, which fosters strong client partnerships. In IT, they excel in adapting to evolving market needs, while in Real Estate, they showcase a deep understanding of B2B sales processes. Overall sentiment is highly positive, indicating suitability for startups seeking tailored, impactful solutions in these industries.
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Information technology Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Darwinian Ventures as providing strong value for money, particularly given their expertise and responsiveness. One client noted spending between $100,000 and $250,000, highlighting the effective collaboration and communication throughout their engagement. Another client appreciated the fixed retainer model, which facilitated budget management while exceeding sales goals. Overall, the feedback indicates satisfaction with the cost relative to the results achieved, emphasizing the agency's agility and problem-solving capabilities.Was this helpful?
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$1,000+< $25 / hr250 - 999Baliuag, Philippines
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +1 service25% Data Annotation ServicesSee all 1 projectsTelework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.
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$1,000+$25 - $49 / hr50 - 249Ciudad de México, Mexico
Services provided
80% Sales Outsourcing20% Demand Generation MarketingSee all 12 projectsSiete is a company specializing in Contact Center Services, offering critical support such as organizing business meetings and providing briefs. They have demonstrated substantial impact, helping clients close deals effectively. Feedback highlights Siete's timely delivery and proactive approach, with 100% of reviews expressing satisfaction and no areas identified for improvement.
2 of 2 reviews are 5 stars1 new review for Call Center Services services$10,000 – $49,000 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Recent reviews for Siete reflect a positive overall sentiment, highlighting their proactive approach and effective communication. Clients from BigCheese noted their assistance in closing four deals, praising Siete's timeliness and teamwork. Tuxdi reported the generation of 50 leads, emphasizing Siete's clarity and follow-up processes. However, Tuxdi suggested the addition of a real-time dashboard for improved project tracking. Overall, Siete is recognized for delivering good value and meeting client expectations.Was this helpful?
Industry Experience
Siete demonstrates expertise across various industries, including Information Technology, Advertising & Marketing, Education, and Food & Beverage. Clients commend their strong lead generation capabilities, timely delivery, and effective communication. In the IT sector, they excelled in generating qualified leads, while in Advertising & Marketing, they impressed with their methodology and consistent appointment scheduling. Overall, Siete is well-suited for companies seeking to enhance their sales pipelines and lead generation efforts, particularly in dynamic or growing markets.
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Information technology Advertising & marketing Software IT Services Healthcare Food & Beverage Human Resources Supply Chain, Logistics, and Transport Education Consulting Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Siete's competitive pricing and excellent value for money. One CEO noted, "Their pricing fit our budget, and they offered good value for the cost," while another mentioned, "Good value for cost" being a decisive factor. Overall, the sentiment is positive, with multiple clients reporting satisfactory outcomes and effective lead generation relative to their investment, reinforcing Siete's reputation for delivering cost-effective solutions.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49Spokane, WA
Services provided
50% Call Center Services30% Sales Outsourcing20% Back Office OutsourcingSee all 2 projectsLeads at Scale is a telemarketing services company providing Contact Center Services, specializing in outbound call center and appointment setting. They are praised for doubling appointment rates compared to other vendors, with 100% positive feedback on their personalized and hands-on approach. Both reviewers highlight their exceptional communication and effective lead generation capabilities.
Reviews mention High-quality work
Clients consistently praise Leads at Scale for delivering high-quality work, highlighting impressive appointment setting rates that outperformed competitors by over two times. One client noted the overwhelming demand for appointments, stating they had to stop due to capacity issues. The thoughtful and kind approach of the team, led by John, has been specifically commended, reinforcing the sentiment that while the service may not be the cheapest, it is exceptionally valuable.-
Outreach Services for Marketing Consultancy Company
4.5 Oct 22, 2021Appointment setting rates have been over 2x other vendors. We had one client tell us to STOP setting appointments because they could not keep up with John's team. They had a kind, thoughtful intake that allowed for outcomes that excelled.
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0 of 2 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Outreach Services for Marketing Consultancy Company
4.5 — Leads at Scale supported a marketing consultancy company, providing direct dialing and voicemail services. They helped with setting appointments and managing outreach. Read moreWas this helpful?
Industry Experience
Leads at Scale has garnered positive feedback primarily in the Advertising & Marketing and Healthcare industries. In Advertising & Marketing, clients highlighted their effective outreach and strong appointment-setting rates, emphasizing their excellent communication and thoughtful approach. In Healthcare, the company demonstrated success in filling appointment calendars and enhancing brand awareness, albeit with some room for improvement in staffing consistency. Overall, Leads at Scale is well-suited for clients seeking personalized engagement and impactful outreach in these sectors.
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Advertising & marketing HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Leads at Scale is recognized for delivering high value, despite their higher pricing. Clients such as the CEO of FitzMartin noted that while John is not cheap, he is exceptionally worth the investment, citing appointment setting rates over 2x that of competitors. Another client from a healthcare organization emphasized the effectiveness of their cold calling services, which filled their calendar with quality leads, justifying the $8,000–$9,000 expenditure. Overall, clients perceive Leads at Scale as a worthwhile investment for impactful results.Was this helpful?
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$1,000+Undisclosed1,000 - 9,999
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% Finance & Accounting Outsourcing (FAO)20% Sales OutsourcingSee all 4 projectsInfinit-O is a company specializing in Contact Center Services, providing solutions such as Inbound and Outbound Call Centers, and Customer Support Services. Reviewers consistently highlight their efficiency and positive impact on business operations, with 75% of feedback citing enhanced efficiency and cost savings. Clients appreciate their quality service, though some suggest improvements in handling online volumes.
1 of 4 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Order Processing Assistance for Business Service
5.0 — Read moreWas this helpful?
Industry Experience
Infinit-O has demonstrated strong capabilities across various industries, including Business Services, Healthcare, Arts, Entertainment, and Other Industry. Clients appreciate their efficient customer service, particularly in handling high call volumes and order processing. The overall sentiment is positive, highlighting strengths in responsiveness and operational efficiency, which significantly enhance client productivity and financial outcomes. Organizations seeking support in customer service or back-office operations may find Infinit-O particularly beneficial.
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Healthcare Other Industry Arts, entertainment & music Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Infinit-O as offering good value for money, with various pricing structures that accommodate different needs. One client noted savings of approximately $1,200 monthly, while another highlighted an annual expenditure between $5,000 and $10,000, emphasizing the efficiency gains achieved. Overall, feedback reflects satisfaction with the cost-effectiveness of their services, as multiple clients reported improvements in operational efficiency and customer service, justifying their investment.Was this helpful?
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$1,000+< $25 / hr250 - 999
Services provided
15% Call Center Services40% Customer Service Outsourcing30% Back Office Outsourcing +1 service15% Sales OutsourcingSee all 3 projectsANTS is a Contact Center Services provider specializing in creating and managing efficient phone support and sales teams. Reviews highlight a 74% increase in net sales and a 39% rise in repeat customer requests, reflecting their result-oriented approach and 24/7 availability. Clients appreciate their flexibility, with 100% positive feedback and no suggested improvements.
1 of 1 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Petroleum Products Trading Company
5.0 — ANTS provides ongoing phone support and after-sales support for a petroleum products trading company. The team created a script sale strategy and post-selling services strategy. Read moreWas this helpful?
Industry Experience
ANTS demonstrates strong expertise in the Energy & Natural Resources sector, particularly in petroleum products trading. The company has been praised for forming efficient sales teams and implementing effective post-selling service strategies, which led to a 74% increase in net sales and a 39% rise in repeat customer requests. Clients appreciate ANTS for their result-oriented approach, flexibility, and responsiveness, indicating a positive overall sentiment in this industry.
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Energy & natural resourcesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients perceive ANTS as offering good value for money, with one review highlighting their competitive pricing and alignment of company values. The Co-Managing Partner of Nord Energy LLC noted that ANTS provided a flexible management approach and 24/7 support, contributing to a significant 74% growth in net sales. Overall, feedback indicates satisfaction with the cost relative to the results achieved, affirming ANTS's effectiveness as a partner.Was this helpful?
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$5,000+$50 - $99 / hr2 - 9Wamel, Netherlands
Services provided
100% Call Center ServicesSee all 1 projectsShift Office Support is a professional administrative support company providing services such as participant contact management, email handling, invoicing, and location arrangement. They have received positive feedback from clients, with 100% of reviewers praising their empathetic and organized approach. Notably, Caroline from Shift Office Support is highlighted as a reliable and engaging support asset.
Industry Experience
Shift Office Support has received positive feedback in the Education sector, particularly for its ability to maintain participant engagement, organization, and responsiveness. Clients appreciate the empathetic communication and efficient project management. The reviews highlight strengths in participant interaction and timely execution of tasks, making Shift Office Support a strong choice for educational projects requiring effective coordination and client relations.
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EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a strong sentiment regarding the value for money offered by Shift Office Support, highlighting their efficiency and responsiveness. One client noted that Caroline, a key team member, exemplifies a blend of professionalism and warmth, ensuring tasks are completed promptly and effectively. The feedback emphasizes that the company's services are worth the investment, with clients appreciating the organized and empathetic approach, which has led to high satisfaction levels among participants.Was this helpful?
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$5,000+$50 - $99 / hr10 - 49Toulouse, France
Services provided
20% Conversion Optimization20% Ecommerce Marketing20% Pay Per Click +3 services20% Sales Outsourcing10% CRM Consulting and SI10% Low/No Code DevelopmentSee all 2 projectsAfef Ayed is a digital marketing agency specializing in Google AdWords and tracking metrics. Based on their reviews, they deliver projects on time, demonstrate professionalism, and effectively increase sales while reducing conversion costs. The feedback is overwhelmingly positive, with no areas for improvement noted by clients.
Industry Experience
Afef Ayed has demonstrated expertise in the healthcare industry, particularly in digital marketing, as evidenced by positive feedback from clients. Reviews highlight strengths in setting up Google AdWords and tracking metrics, resulting in increased sales and reduced conversion costs. The overall sentiment is highly favorable, with clients appreciating Afef's professionalism, clear communication, and timely project delivery. This provider may be an excellent fit for healthcare businesses seeking robust digital marketing solutions.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Afef Ayed's cost-effectiveness and value for money, noting significant increases in sales and decreased conversion costs. One CEO highlighted the company's professionalism and timely delivery, stating, 'Sales increased and cost of conversion decreased.' Overall, feedback indicates that the services provided are well worth the investment, with no reported areas for improvement regarding pricing.Was this helpful?
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$1,000+$25 - $49 / hr2 - 9
Services provided
50% Branding50% Sales OutsourcingSee all 3 projectsCleverViral is a specialized agency focused on B2B cold outreach and lead generation. Their client feedback is overwhelmingly positive, with no significant areas for improvement identified. Clients commend CleverViral for their commendable 8% conversion rate and effective communication, with a 100% satisfaction rate regarding timely delivery and a strong cost-to-benefit ratio.
Reviews mention Communicative
Client feedback highlights CleverViral's strong communication skills, noting their prompt responses and effective updates throughout the project. One client emphasized the 'easy communication' and 'timely delivery' as standout qualities, contributing to a successful collaboration. The overall sentiment reflects high satisfaction with their communicative approach, which facilitated a productive working relationship and led to measurable outcomes in lead generation.-
Cold Outreach Campaign for Bookkeeping & Tax Services Co
5.0 Jan 15, 2024They’re prompt with their communication & keep you in the loop regarding any changes that might occur. That being said, the deliverables were almost always on-point. Some of the strategies they used gave some decent results, which was another highlight.
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Industry Experience
CleverViral has demonstrated expertise across various industries, including Software, Financial Services, and Consumer Products & Services. Clients praise their effective B2B outreach strategies, timely delivery, and strong communication skills. In the Software sector, they achieved notable conversion rates in cold outreach. In Financial Services, they successfully generated leads during critical periods, while in Consumer Products, they facilitated significant podcast bookings. Overall, their strengths lie in lead generation, project management, and customer support, making them a strong contender for businesses in these sectors.
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Software Financial services Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight CleverViral's strong value for money, noting their cost-effective services and commendable results. One CEO emphasized the 'great culture fit' and 'good value for cost', while another mentioned that their pricing aligned well with their budget. Overall, feedback indicates a positive sentiment regarding the company's ability to deliver quality outcomes at competitive prices, contributing to a favorable cost-to-benefit ratio.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999
Services provided
25% Call Center Services65% Customer Service Outsourcing10% Back Office OutsourcingSee all 6 projectsFirmsDesk is a versatile provider of Contact Center Services and Customer Support Services, offering telephonic support and inbound/outbound call center solutions. They consistently meet client expectations, leading to 100% positive feedback. Clients appreciate their proactive approach and excellent project management, with 50% highlighting their ability to exceed expectations and deliver outstanding quality.
Reviews mention Communicative
Clients consistently commend FirmsDesk for their excellent communication skills and responsiveness. One CEO highlighted their impressive ability to provide timely updates and detailed end-of-day reports, emphasizing that concerns are addressed within 24–48 hours. The client appreciated FirmsDesk's transparency regarding their capabilities, stating, 'They’re pretty transparent with what they can and can’t do.' Overall, the sentiment reflects strong satisfaction with FirmsDesk's communicative approach.-
Call Center & Translation Services for Outsourcing Company
5.0 Nov 5, 2021The process has been straightforward. Every day, we get end-of-day reports telling us the number of clients they’ve reached out to and the transcriptions they’ve completed. We communicate through Slack, Skype, and emails. Whenever we address them with issues, they respond within 24–48 hours.
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2 of 2 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
BPO & Back-Office Services for Spa Club
5.0 — A spa club hired FirmsDesk to provide BPO and back-office services, such as customer service, to market the client's company. Read moreWas this helpful?
Industry Experience
FirmsDesk has demonstrated expertise across various industries, including 'Other Industry,' 'Food & Beverages,' and 'Business Services.' Clients have praised their customer service, technical support, and proactive communication. In the spa services sector, FirmsDesk significantly enhanced customer engagement and lead generation. In the food and beverage sector, their web support and call center services were particularly beneficial. Businesses seeking outsourcing solutions will find FirmsDesk's strengths in customer support and lead generation valuable.
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Other Industry Food & Beverages Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently praised FirmsDesk for providing excellent value for money. One client noted that their budget was well-covered while receiving quality service, stating, "They're covering my budget as well as my work, so I'm happy about it." Another mentioned their services were "cost-effective," while a third client highlighted the "decent pricing" as a reason for choosing FirmsDesk. Overall, the sentiment reflects satisfaction with both the cost and the quality of services provided.Was this helpful?
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$1,000+< $25 / hr50 - 249
Services provided
60% Call Center Services20% Back Office Outsourcing20% Customer Service OutsourcingSee all 2 projectsLeverage Contact Center is a dynamic firm specializing in Contact Center Services, including Inbound and Outbound Call Center and Telemarketing Services. Reviews highlight their client-oriented approach, with 100% of feedback praising their high contact capacity and adaptability to client needs. They effectively double client outreach and demonstrate strong project management, making them a reliable partner in Customer Support Services.
1 of 1 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Medical Center
4.5 — Leverage Contact Center provides call center services for a medical center. The team is in charge of setting appointments, managing the client's WhatsApp channel and emails, and handling customer Read moreWas this helpful?
Industry Experience
Leverage Contact Center has demonstrated significant expertise in the Consumer Products industry, particularly in enhancing sales outreach in informal markets. Client feedback highlights their strengths in training a well-prepared team and achieving substantial increases in customer engagement and sales penetration. Their collaborative and client-oriented approach has been praised, indicating a strong capacity for adapting to client needs. Overall, the sentiment is highly positive, suggesting they are a suitable partner for companies aiming to expand their market reach effectively.
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Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients report that Leverage Contact Center provides excellent value for money, particularly in enhancing outreach efficiency. One client noted an investment of $10,000 per month, resulting in significantly increased contact rates—doubling their prior performance. Their commitment to understanding client needs and adapting strategies has been highlighted as a key strength, with feedback indicating that their proactive approach and well-trained team contribute to successful outcomes, making them a worthwhile investment for businesses seeking to expand their market reach.Was this helpful?
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UndisclosedUndisclosed2 - 9Coral Gables, FL
Services provided
64% Call Center Services25% Back Office Outsourcing11% Customer Service OutsourcingSee all 1 projectsSunshine1 is a company specializing in Call Center Services, providing comprehensive Customer Support Services and Telephonic Support. Overall feedback is overwhelmingly positive, with 95% of reviewers highlighting their exceptional Inbound and Outbound Call Center capabilities and superior Customer Care Services, showcasing their proficiency in efficient Call Handling and Customer Service Center operations.
Industry Experience
Sunshine1 has received positive feedback primarily in the 'Other Industry,' showcasing their versatility and ability to adapt to varied project requirements. Clients commend their expertise in problem-solving and delivering effective solutions, highlighting their strong communication and commitment to project success. Overall sentiment indicates that Sunshine1 is a reliable partner for clients seeking innovative strategies and impactful results, making them a suitable choice for diverse sectors.
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Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients of Sunshine1 have consistently praised the company's competitive pricing and the overall value for money. One client noted that the cost was reasonable given the high-quality deliverables, while another highlighted the exceptional return on investment achieved through their services. Overall, feedback indicates that clients feel they receive excellent service relative to the costs incurred, establishing Sunshine1 as a cost-effective choice for various projects.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
40% Call Center Services15% Mobile App Development15% Web Development +3 services10% IT Managed Services10% Social Media Marketing10% UX/UI DesignSee all 3 projectsSunlightsol Technologies is a web development company that specializes in designing and developing modern, responsive websites with integrated eCommerce functionality. Across the reviews, 100% of clients praised their value for cost, project management, and technical expertise, noting significant improvements in user engagement and online visibility. They are recognized for their dedication to quality and innovation.
1 of 1 reviews is 5 starsLess than $10,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent feedback for Sunlightsol Technologies indicates a high level of client satisfaction, particularly regarding their website redesign services. A Product Manager from DevLoftHub noted that the redesigned website significantly improved user engagement and brand credibility. Clients appreciated the company's alignment with their values, efficient project management, and technical expertise combined with strong design strategy. Overall, clients express intent to continue partnerships, reflecting a positive sentiment towards Sunlightsol Technologies.Was this helpful?
Industry Experience
Sunlightsol Technologies has garnered positive feedback across multiple industries, including Business Services, eCommerce, and Advertising & Marketing. Clients commend their expertise in website development, eCommerce solutions, and digital marketing strategy. The company is particularly noted for its strong project management, timely delivery, and effective communication. Overall sentiment reflects satisfaction and trust, making them a suitable partner for businesses seeking innovative and responsive digital solutions in these sectors.
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Business services eCommerce Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlighted Sunlightsol Technologies' competitive pricing and strong value for money. One client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another praised their commitment to quality while maintaining affordability. Overall sentiment reflects satisfaction with the cost-effectiveness of services, as multiple clients expressed appreciation for the alignment of pricing with their financial expectations, contributing to successful project outcomes.Was this helpful?
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$10,000+$25 - $49 / hr10 - 49Cornelius, NC
Services provided
100% Sales OutsourcingSee all 2 projectsProphetLogic is an outbound call center specializing in targeted prospecting and telemarketing services. The company consistently receives positive feedback, with 100% of reviewers highlighting their effective client handoff process and business growth acceleration. Clients praise their strong company culture and dedication to high-quality customer care services.
Reviews mention High-quality work
Clients consistently commend ProphetLogic for delivering high-quality work that significantly impacts business growth. One client noted their service was a 'game changer' in accelerating business development, while another emphasized their 'results-oriented' approach and commitment to client success. The positive feedback highlights ProphetLogic's effective communication, dedicated resources, and tailored strategies that consistently exceed client expectations.-
Lead Generation for Investment Firm
5.0 May 6, 2022The PropetLogic service has been a game changer for us. They have the best people and are really focused on doing a great job for their clients.
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Lead Gen Program for Information Security Company
5.0 Mar 24, 2022ProphetLogic has designed and executed a program that enabled us to win new logo accounts, including strategic accounts. Their performance has been excellent and they are the most results-oriented vendor we have ever worked with.
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1 of 1 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Lead Generation for Investment Firm
5.0 — ProperLogic provides lead generation services to an investment firm. They identify targeted outbound prospects; once they identify prospects they set up meetings between the target and the Read moreWas this helpful?
Industry Experience
ProphetLogic has effectively served clients in the Financial Services and IT Services industries, excelling in sales pipeline enhancement and lead generation. Feedback highlights their dedicated approach, adaptability, and results-oriented mindset, significantly contributing to their clients' business growth. Their strong communication and continuous improvement practices further reinforce their positive impact. Companies within these sectors seeking to expand their customer base would find ProphetLogic to be a well-suited partner.
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Financial services IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have praised ProphetLogic for their competitive pricing model and the significant value they deliver. One client noted their pricing was a deciding factor in choosing them, while another highlighted their results-oriented approach, which exceeded expectations and contributed to new client acquisitions. Overall, the sentiment reflects strong satisfaction with the cost-to-value ratio of their services, with clients reporting accelerated business growth and effective support throughout the engagement.Was this helpful?
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$5,000+< $25 / hr10 - 49
Services provided
40% Call Center Services50% Custom Software Development10% Web DesignSee all 8 projectsNisos Technologies is a versatile development company specializing in web and mobile application solutions. Clients consistently praise the company for its prompt communication, expert project management, and ability to deliver high-quality work within budget. A recurring theme is the company's customer-focused approach, with 90% of reviewers highlighting their consultative method and understanding of business requirements. No negative feedback was reported, underscoring their capability and reliability in meeting diverse tech needs.
Reviews mention Accessible
Clients have expressed a positive sentiment regarding Nisos Technologies' accessibility. They noted the team's quick response times and proactive communication. One client highlighted the CEO, Ronnie Guha, as particularly available for advice and feedback, enhancing the collaborative experience. Overall, clients appreciate the company's commitment to maintaining project momentum while being readily accessible for consultations, contributing to a seamless development process.-
Application Development for Organic Grocery
5.0 Oct 24, 2016Nisos Technologies was knowledgeable and very quick to respond. Their CEO, Ronnie Guha, is a professional and always makes himself available for advice and feedback. Their work lived up to expectations and often they were able to improvise solutions to things without getting bogged down with every single detail.
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Industry Experience
Nisos Technologies has garnered positive feedback across diverse industries, including Food & Beverages, Education, Financial Services, IT Services, Consumer Products, and Software. Clients commend their expertise in developing tailored applications and platforms. Their strengths lie in effective communication, responsiveness, and the ability to adapt to clients' needs. The overall sentiment is highly favorable, particularly in Education and IT Services, highlighting Nisos' capacity to understand business requirements and deliver high-quality work efficiently.
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Food & Beverages Education Financial services IT Services Consumer Products SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praise Nisos Technologies for their value and pricing, noting that while they may not be the cheapest option, the quality of work justifies the investment. One client highlighted that Nisos offered fair pricing alongside thorough expertise, leading to a strong partnership. Another emphasized the significant value received during the development process, particularly noting timely delivery and effective communication. Overall, the sentiment reflects satisfaction with the cost relative to the high-quality outcomes achieved.Was this helpful?
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$1,000+$50 - $99 / hr2 - 9Kraków, Poland
Services provided
100% Sales OutsourcingSee all 6 projectsOutbound Republic is an outbound marketing and lead generation agency specializing in identifying and targeting ideal customer profiles for B2B companies. Their services include audience segmentation, outbound strategy development, and execution, as evidenced by consistent positive feedback across multiple reviews. Approximately 100% of reviewers highlight their efficient project management, responsiveness, and ability to deliver high-quality leads, contributing to increased sales opportunities.
3 of 3 reviews are 5 stars$10,000 – $49,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
In the last six months, Outbound Republic has received highly positive feedback for its strategic and responsive approach to lead generation. Clients highlighted their effectiveness in clarifying ideal customer profiles and improving lead quality, with one noting a significant increase in sales opportunities generated. Project management was consistently praised for efficiency and adaptability, with clients appreciating the team's ability to iterate quickly based on feedback. Overall, the sentiment is overwhelmingly favorable, with no major areas for improvement identified.Was this helpful?
Industry Experience
Outbound Republic has demonstrated strong expertise across various industries, including Manufacturing, Information Technology, and SaaS. In Manufacturing, they effectively scaled sales outreach for RFID applications, resulting in over 50 leads. In Information Technology, they successfully identified profitable verticals for VR and contracting specialists, enhancing lead quality and conversion rates. Their work in other sectors, such as recruitment and Go-To-Market strategies, showcases their adaptive and responsive project management, with clients appreciating their creativity and value-driven approach.
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Consulting Software Information technology Human Resources ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Outbound Republic for their competitive pricing and strong value for money. Feedback highlighted that their services fit within budget constraints while delivering significant results, such as generating over 100 sales opportunities and improving lead qualification rates. One client noted, "Good value for cost," while another emphasized that their pricing aligned well with project needs. Overall, the sentiment regarding cost-effectiveness is overwhelmingly positive, reinforcing the company's reputation for delivering quality services at a reasonable price.Was this helpful?
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$5,000+< $25 / hr250 - 999Burgas, Bulgaria
Services provided
50% Call Center Services30% Customer Service Outsourcing20% Back Office OutsourcingSee all 4 projectsCallboxs is a contact center services provider, specializing in customer support and telephonic support. They have consistently provided excellent service, swiftly adapting to specific business needs, resulting in satisfied customers. With no reported complaints and a proactive approach that includes complimentary services like customer satisfaction surveys, Callboxs demonstrates a commitment to enhancing client interactions and optimizing communication processes.
Reviews mention Professional
Clients commend Callbox for their professionalism and commitment to shared objectives, noting their creative and proactive approach. One COO highlighted the company's ability to adapt and provide high-quality support, resulting in a 100% sales increase in Eastern Europe. The team was described as stable and flexible, contributing to effective collaboration. Overall, the sentiment reflects strong satisfaction with Callbox's professional conduct and successful project outcomes.-
Business Consulting for Logistics Company
5.0 Sep 21, 2021They are a stable partner, fully committed to achieving common goals. They have a flexible approach and high professionalism. No, they fully met our requirements.
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1 of 1 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Beach Resort
5.0 — A beach resort partnered Callboxs for call center services. The team is responsible for managing all calls, emails, and chats of the customers. Read moreWas this helpful?
Industry Experience
Callbox demonstrates strong expertise in the Hospitality and Manufacturing industries. Clients in Hospitality praised their adaptability, effective customer service, and proactive approach, leading to improved client satisfaction. In Manufacturing, they excelled in market entry strategies, contributing to a 100% sales increase in Eastern Europe. Overall, feedback indicates Callbox's strengths in communication, strategic planning, and professionalism, making them a suitable partner for companies in these sectors seeking growth and enhanced customer engagement.
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Hospitality & leisure ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have praised Callboxs for their exceptional value for money, noting competitive rates such as $14 per hour and a strong return on investment through increased sales and enhanced customer satisfaction. One client highlighted the company's proactive approach and the added value of a complimentary customer satisfaction survey. Overall sentiment reflects a high level of satisfaction with the cost-effectiveness of their services and the quality of support provided.Was this helpful?
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$1,000+< $25 / hr10 - 49New Delhi, India
Services provided
60% Call Center Services40% TranslationSee all 2 projectsMultilingual Call Centers is a Contact Center Services provider specializing in multilingual customer support and telephonic communication solutions. They have consistently received exceptional feedback, with 100% of reviewers praising their linguistic versatility and high-quality, culturally sensitive interaction. Clients commend their seamless integration and proactive communication, noting significant improvements in customer satisfaction and operational efficiency.
2 of 2 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Advertising Agency
5.0 — Multilingual Call Centers provided inbound and outbound call services for an advertising company. The team handled multilingual customer inquiries, resolved issues, and conducted outreach Read moreWas this helpful?
Industry Experience
Multilingual Call Centers demonstrates expertise across the Advertising & Marketing and Software industries. Clients highlight their strengths in delivering exceptional multilingual customer service, improving engagement and satisfaction rates, and maintaining clear communication. In Advertising & Marketing, the focus was on enhancing global reach and customer appreciation, while in Software, the emphasis was on efficiency and actionable insights. Overall, feedback indicates a strong fit for businesses seeking to enhance their multilingual support and customer interactions.
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Advertising & marketing SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Multilingual Call Centers for offering exceptional value for money, with feedback highlighting that their pricing aligned well with budgets while delivering high-quality multilingual support. For instance, one CEO noted that the pricing fit their budget perfectly, which was a key factor in their selection. Overall sentiment reflects strong satisfaction with the cost-effectiveness of services, as clients reported significant improvements in customer satisfaction and operational efficiency, confirming that the investment yielded substantial returns.Was this helpful?
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UndisclosedUndisclosed250 - 999Nürnberg, Germany
Services provided
100% Sales OutsourcingSee all 4 projectsSalescode is a professional sales development company specializing in lead generation, market expansion, and sales process optimization. Across various reviews, clients commend their strategic focus, work ethic, and effective communication, with 100% of reviewers noting no areas for improvement. Impressively, 75% of reviewers highlighted their cultural fit and alignment with company values.
Industry Experience
Salescode has demonstrated expertise in the Financial Services, Software, and IT Services industries. Clients have praised their effective sales processes, strong project management, and ability to generate qualified leads. In Financial Services, Salescode's strategic approach facilitated market expansion. In Software, they successfully built sales pipelines and arranged meetings with decision-makers. In IT Services, their systematic and professional methods led to qualified leads and successful outcomes. Overall, clients highlight a strong culture fit and excellent communication, indicating a solid match for businesses in these sectors.
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Financial services Software IT ServicesWas this helpful?
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Read All ReviewsWhat Clients Have Said
Clients consistently highlight Salescode's competitive pricing and overall value for money. Feedback indicates that their pricing aligns well with client budgets, making them a preferred choice due to their 'good value for cost' perception. For instance, one client noted, 'Pricing fit our budget,' while another emphasized, 'Good value for cost.' The overall sentiment reflects satisfaction with the cost-effectiveness of their services, contributing to a positive partnership experience.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49Coral Gables, FL
Services provided
100% Call Center ServicesSee all 1 projectsResponsive Answering Service is a customer service center specializing in 24/7 call handling and telephonic support. With high ratings and good value, 100% of reviewers highlight their robust technology and improved customer service outcomes, noting zero missed calls and complete reporting, reflecting strong contact center services.
1 of 1 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Digital Marketing Agency
5.0 — Responsive Answering Service provided call center support to a digital marketing agency. They were responsible for 24/7 call answering, call forwarding, and message taking. Read moreWas this helpful?
Industry Experience
Responsive Answering Service has received positive feedback primarily from the Advertising & Marketing sector, where they demonstrated expertise in providing 24/7 call answering, call forwarding, and message-taking services. Clients highlighted their scalability, robust technology, and commitment to customer service, resulting in zero missed calls and complete reporting. Overall sentiment indicates a strong fit for businesses seeking reliable communication solutions in this industry, marked by high client satisfaction and effective project management.
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Advertising & marketingWas this helpful?
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Clients commend Responsive Answering Service for providing excellent value for money, often highlighting their high ratings and competitive pricing. One client noted the service's cost-effectiveness, stating it was a decisive factor in their selection. Additionally, the company demonstrated impressive outcomes, such as zero missed calls and enhanced customer service, further validating their pricing in relation to the quality of service delivered.Was this helpful?
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Undisclosed< $25 / hr1,000 - 9,999Plantation, FL
Services provided
25% Call Center Services30% Business Consulting25% Customer Service Outsourcing +1 service20% Market ResearchSee all 23 projectsMiXBS is a company specializing in Contact Center Services, providing 24/7 phone support with a focus on maintaining client branding and professionalism. Reviews indicate a 100% positive feedback rate, praising their cost-effective solutions and responsive team, with 100% of reviewers highlighting their US-based customer service agents and customizable approach.
1 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Staffing Co
5.0 — MiXBS provided call center services for a staffing company. The team answered calls 24/7 and sent messages to the client, using a customized script to communicate with the client's customers. Read moreWas this helpful?
Industry Experience
MiXBS has demonstrated expertise primarily in the Automotive industry, providing effective 24/7 call handling solutions. Clients commend their professional and responsive team, which enhances client engagement and operational efficiency. Their ability to customize communication strategies ensures a consistent brand voice, contributing to improved client satisfaction. Overall, feedback reflects a positive sentiment, highlighting MiXBS's value in staffing and customer support roles, making them a strong candidate for businesses seeking similar services.
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AutomotiveWas this helpful?
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Clients have noted MiXBS's pricing as fitting their budget and providing good value for the cost. One client specifically mentioned that MiXBS helped them reduce expenses by eliminating the need for a full team for after-hours calls. Overall, the sentiment reflects satisfaction with the cost-effectiveness and scalability of services, allowing businesses to focus on core operations without compromising on quality.Was this helpful?
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$5,000+< $25 / hr50 - 249
Services provided
35% Call Center Services35% Sales Outsourcing30% Customer Service OutsourcingSee all 1 projectsKexxel BPO specializes in Contact Center Services, providing both Inbound and Outbound Call Center solutions with a focus on Customer Support and Telephonic Support. Their services have garnered overwhelmingly positive feedback, with 100% of reviewers highlighting their strong project management, timely delivery, and effective communication. Clients appreciate their transparency, proactive approach, and the ability to adapt to client-specific needs and timelines.
Reviews mention Timely
The feedback regarding Kexxel BPO's timeliness is overwhelmingly positive. One client noted that the team completed their project ahead of a narrow timeline, demonstrating exceptional efficiency. Additionally, the communication was highlighted as fluid, with the team working beyond regular hours to accommodate international clients. Overall, clients expressed satisfaction with the timely delivery of reports and surveys, indicating a strong commitment to meeting deadlines and responding to client needs.-
Customer Survey & Analysis for Tech & Consulting Company
4.5 Jan 13, 2024The team completed the task before the deadline. The Training & Operations leader maintained good communication, which enabled us to bridge gaps. We were very happy with the timeline and the accuracy of the reports & Surveys conducted based on our requirements.
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0 of 1 Call Center Services reviews are 5 starsUnknown avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Software Company
5.0 — A software company outsources their call center services to Kexxel BPO. The team provides the client access to the tools, workspace, and resources needed to set up a call center operation. Read moreWas this helpful?
Industry Experience
Kexxel BPO has demonstrated significant expertise in the consulting industry, particularly in conducting customer surveys for global companies. Feedback indicates strong communication, timely project delivery, and the ability to adapt to client needs, leading to valuable insights for service improvement. Their proven track record in consulting suggests they are well-suited for projects requiring meticulous analysis and customer engagement strategies.
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ConsultingWas this helpful?
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Clients express strong satisfaction with Kexxel BPO's pricing, noting it aligns well with their budgets while delivering high-quality results. One client highlighted the company's high ratings and cost-effectiveness as key reasons for their selection. The team is praised for exceeding expectations by completing projects ahead of schedule, indicating a strong value for money. Overall, feedback reflects a positive sentiment regarding the company's cost versus the quality of service provided.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49Gurugram, India
Services provided
40% Back Office Outsourcing40% Sales Outsourcing20% Customer Service OutsourcingSee all 2 projectsGrowup Technologies is a company specializing in virtual assistant services and web development solutions. The company is noted for providing well-trained virtual assistants and demonstrating dedication and attention to detail in web development projects. Customer reviews are overwhelmingly positive, with 100% of clients expressing satisfaction with their services, highlighting effective communication and professional project management.
Reviews mention Detail-oriented
Clients consistently praise Growup Technologies for their dedication and attention to detail. One client noted their 'dedicated team with expert opinions and implementation,' highlighting the effectiveness of their project management and timely delivery. Overall, the sentiment reflects a strong appreciation for the company's meticulous approach, indicating a reliable partner for projects requiring a high level of detail.-
Web Dev for International Education Company
5.0 May 4, 2020The project was quite effective and delivered pretty much within time limit. Their dedication and attention to detail was impressive. They know what they are doing.
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Industry Experience
Growup Technologies has garnered positive feedback across IT Services and Education sectors. In IT Services, they excelled in providing virtual assistant support, enhancing customer service efficiency for small businesses, with clients noting their reliability and thorough training processes. In the Education industry, their web development services demonstrated strong project management and expertise, leading to effective solutions for CRM systems. Overall, Growup Technologies is well-regarded for their dedication, attention to detail, and ability to adapt to client needs.
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IT Services EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients commend Growup Technologies for their fair pricing and excellent value for money. One Managing Director noted that they selected the company based on positive feedback and competitive pricing, which they found to be very fair. Another client praised the company's dedication and expertise, indicating satisfaction with the overall cost relative to the quality of service provided. The overall sentiment reflects a strong appreciation for the balance of cost and value delivered by Growup Technologies.Was this helpful?
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$1,000+< $25 / hr250 - 999
Services provided
50% Call Center Services35% Customer Service Outsourcing15% Back Office OutsourcingSee all 1 projectsEmenac is a company specializing in Contact Center Services, including Inbound and Outbound Call Center support for customer care and bookings. Their services have reportedly achieved a 90%–95% monthly success rate. Clients commend their management and team discipline, though they express a desire for increased capacity in the future.
0 of 1 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Customer Support & Calling Services for Travel Agency
4.5 — Emenac provides call center services to a travel agency. A team of 15 receives customer calls, handling bookings and providing customer support, as well as making outbound calls in various areas. Read moreWas this helpful?
Industry Experience
Emenac has demonstrated expertise in the hospitality and leisure industry, particularly in providing call center services for travel agencies. Clients commend their effective management, disciplined team, and high customer satisfaction rates, with a notable success rate of 90%-95%. Their impactful collaboration has made them integral to clients' operations. Potential clients in hospitality can benefit from their strong project management and customer service capabilities, making Emenac a suitable partner for enhancing client interactions.
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Hospitality & leisureWas this helpful?
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Read All ReviewsWhat Clients Have Said
Clients generally perceive Emenac as providing good value for money, particularly noting competitive pricing and effective service delivery. One client highlighted that Emenac offered the best package among eight competitors, emphasizing their strong alignment with the travel industry. The project manager from Virikson Travel reported a high success rate of 90%–95% and praised Emenac's management and discipline. Despite some desire for additional resources, the overall sentiment reflects satisfaction with cost-effectiveness and service quality.Was this helpful?
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UndisclosedUndisclosed10 - 49Sofia, Bulgaria
Services provided
80% Sales Outsourcing20% Email MarketingSee all 2 projectsScale Rush is a lead generation and sales outsourcing company known for its effective custom pipelines and tailored outreach strategies. With 100% positive feedback from clients, their expertise in personalized email campaigns, LinkedIn touchpoints, and proactive communication has significantly increased sales pipelines and lead conversions. Reviewers consistently commend their industry knowledge and results-driven approach.
Industry Experience
Scale Rush has demonstrated expertise in the Construction and Gaming industries. In Construction, they excelled in sales outsourcing, significantly enhancing the sales pipeline and appointment-setting rates, with positive feedback on their industry knowledge and proactive communication. In Gaming, their tailored lead generation strategies exceeded expectations, achieving a high closing rate with customized outreach. Overall, they are well-regarded for their results-driven approach and strong communication, making them a strong match for clients in these sectors.
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Construction GamingWas this helpful?
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Clients have consistently praised Scale Rush for providing excellent value for their cost. One client highlighted that they chose Scale Rush due to their 'good value for cost' and noted that the engagement exceeded expectations with a 50% increase in sales pipeline. Another client mentioned spending $15,000 and receiving 120+ leads in just 60 days, reflecting a significant return on investment. Overall, the sentiment is overwhelmingly positive regarding the company's pricing and the results delivered.Was this helpful?
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$5,000+< $25 / hr2 - 9
Services provided
90% Call Center Services10% Customer Service OutsourcingSee all 8 projectsAnswerFone is a Contact Center Services provider specializing in Customer Support Services, including Inbound and Outbound Call Centers as well as Telephonic Support. The reviews reflect a strong satisfaction rate, with over 80% of clients praising their professional staff and effective communication. Reviewers consistently mention the company's efficiency in managing calls and its ability to enhance customer service experiences.
Reviews mention Communicative
Overall, client sentiment regarding AnswerFone's communicative abilities is highly positive. Clients emphasize effective communication, with one noting 'constant lines of communication' and 'fast responses to all inquiries'. Another client highlighted the use of phone and email for seamless interaction. Additionally, the provision of detailed reports on services enhances transparency, contributing to a strong working relationship. Clients appreciate the professionalism exhibited by AnswerFone, with no significant areas for improvement identified in this aspect.-
Answering Services for Telemarketing Company
5.0 Oct 27, 2020Their phone system gives a detailed weekly report of calls received, length of calls, and the charge. Communication is going well between our teams; we use phone and email.
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Voice Services for Custom Commercial Furniture Manufacturer
5.0 May 22, 2020They’re great at meeting deadlines and communication.
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Call Handling for Coaching Program
5.0 May 21, 2020Constant lines of communication. Fast responses to all inquiries.
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7 of 8 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 8 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Development Company
4.5 — AnswerFone handled call center services for a data integration and development company. The client wanted to test the market for a product and service, checking what percentage will be Read moreWas this helpful?
Average Project Cost Breakdown
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Clients frequently commend AnswerFone for delivering excellent value for money, highlighting their competitive pricing and effective services. One client noted, "They also have the best pricing that I’ve found," while another emphasized the flexibility of their rates, stating, "It’s a flexible rate per month." Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, allowing businesses to save on the expenses associated with hiring in-house staff.Was this helpful?
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$5,000+$25 - $49 / hr10 - 49
Services provided
75% Sales Outsourcing25% Business ConsultingSee all 3 projectsExpand in Asia is a lead generation and sales development company, specializing in connecting businesses with high-quality prospects through targeted outreach and market strategies. With 100% positive feedback from clients, they are praised for their deep understanding of client needs, persistence in follow-ups, and impressive multicultural capabilities. Their ability to elevate sales pipelines by delivering quality leads and fostering relationships is highly valued across diverse industries.
2 of 3 reviews are 5 stars$10,000 – $49,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Over the past six months, client feedback for Expand in Asia has been overwhelmingly positive. Clients praised their deep understanding of project scopes and their ability to generate high-quality leads, with one remarking on the impressive lead quality and connections to major brands. Communication was consistently described as professional and responsive, fostering a partnership atmosphere. Notably, clients highlighted their adaptability and proactive approach in overcoming challenges, with no significant areas for improvement cited.Was this helpful?
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Clients consistently highlight Expand in Asia's competitive pricing and strong value for money. For instance, the CEO of Trajaan noted that their pricing fit the budget and contributed to a great cultural alignment. Similarly, the Managing Partner of Univers Retail Asia emphasized the good value for cost, stating that the company values aligned well. Overall, feedback reflects a positive sentiment regarding the company's affordability and the quality of service provided.Was this helpful?
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$1,000+< $25 / hr2 - 9Kyiv, Ukraine
Services provided
100% Sales OutsourcingSee all 7 projectsRevit is a lead generation and sales automation company, specializing in cold outreach and appointment setting for diverse sectors, including tech and digital marketing. Across reviews, 100% of clients praised their adaptability, transparency, and timely delivery. Approximately 80% highlighted Revit's exceptional project management and responsiveness, while suggestions for improvement were minimal and focused on deeper integration and knowledge transfer.
0 of 1 reviews is 5 stars$10,000 – $49,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, client feedback for Revit highlights their strong adaptability and effective project management, with one client noting a 10% conversion rate from leads to clients. Successful lead generation efforts resulted in over $80K in annual recurring revenue. However, suggestions for improvement included enhancing onboarding processes and providing tailored case studies to streamline initial ramp-up. Overall, clients expressed satisfaction with Revit's responsiveness and timely delivery of milestones.Was this helpful?
Industry Experience
Revit has demonstrated notable expertise across multiple industries, including Education, Advertising & Marketing, and Hospitality & Leisure. Clients in Education lauded their effective lead generation strategies, while those in Advertising reported significant improvements in inbound lead acquisition. In Hospitality, Revit's proactive appointment-setting capabilities led to increased sales engagement. Overall, feedback indicates a strong emphasis on transparent communication, responsiveness, and adaptability, making Revit a suitable partner for businesses seeking growth in lead generation and client acquisition across these sectors.
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Advertising & marketing Education Hospitality & leisure IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight the company's competitive pricing and excellent value for money. For instance, one client noted that Revit's pricing fit their budget and provided great value for the cost. Another praised the fair and flexible pricing structure, which aligned with their financial expectations. Overall, the sentiment regarding cost-effectiveness is positive, with multiple clients expressing satisfaction with the return on investment and the alignment of services with their budgetary constraints.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
75% Call Center Services15% Cloud Consulting & SI10% Unified Communications Consulting & SISee all 2 projectsTeliqon.io is a specialized provider of Contact Center Services and Telephonic Support, assisting clients in enhancing verification processes and reducing spam through effective phone validation solutions. Reviews highlight their technical expertise and responsive support, with 100% of feedback reflecting positive outcomes, such as a 70% reduction in fake entries and a 40% decrease in SMS expenses.
1 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Phone Verification Implementation for QR Code Generator
5.0 — Teliqon.io created and implemented a phone verification flow for a QR code generator. The team integrated an API into the client's backend that allowed them to send SMS validation messages to users. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Teliqon.io's pricing, noting it as affordable and providing good value for money. One client highlighted that their selection was influenced by Teliqon's competitive pricing, which fit their budget and offered great value. Another client reported significant cost savings, achieving a 40% reduction in SMS expenses after implementing Teliqon's solutions. Overall, the sentiment reflects a positive assessment of the company's cost-effectiveness in delivering quality services.Was this helpful?
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$1,000+< $25 / hr250 - 999Vancouver, Canada
Services provided
60% Call Center Services20% Customer Service Outsourcing10% Sales Outsourcing +2 services5% BI & Big Data Consulting & SI5% Market ResearchSee all 1 projectsAgents Republic Inc. is a customer support services company renowned for its comprehensive 24/7 multi-language support and technical assistance. Clients commend their exceptional adaptability and communication, with 100% positive feedback. Notably, they achieved a 15% increase in customer satisfaction (CSAT), a 20-point NPS improvement, and a 30% reduction in average response time.
Industry Experience
Agents Republic Inc. has demonstrated notable expertise in the gaming industry, particularly in mobile gaming, where they provided comprehensive customer support services. Feedback highlights their strengths in quality, adaptability, and project management, leading to significant improvements in customer satisfaction and cost efficiency. Overall sentiment in this industry is highly positive, indicating that potential clients in gaming can expect effective support solutions and proactive communication from the provider.
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GamingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that Agents Republic Inc. offers competitive pricing that fits within budget constraints while delivering significant value. One client highlighted a 20% reduction in operational costs achieved through their services, enhancing overall cost efficiency. The positive sentiment surrounding their cost-effectiveness is reinforced by comments on high-quality support and timely delivery, indicating that the investment in their services yields substantial returns in customer satisfaction and operational success.Was this helpful?
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$5,000+Undisclosed2 - 9
Services provided
100% Sales OutsourcingSee all 1 projectsLessLeads is a lead generation company specializing in setting up and managing cold email campaigns to generate meetings with prospective clients. According to reviews, 100% of clients appreciate their ability to consistently deliver booked meetings. The company's responsiveness and value for cost are frequently highlighted, though some clients noted occasional no-shows.
Industry Experience
LessLeads has demonstrated expertise in the business services sector, particularly with customer retention software for small businesses. Clients praised their effective lead generation strategies, resulting in multiple booked meetings per month. Feedback highlights strengths in responsiveness and consistent delivery, marking them as a valuable partner for businesses seeking to enhance customer acquisition. Overall sentiment in this industry is positive, with minor areas for improvement noted regarding meeting attendance.
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Business servicesWas this helpful?
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Clients have noted that LessLeads offers good value for the cost, with one client specifically mentioning that the pricing fit their budget while delivering consistent results. The company's ability to book 4-8 meetings per month was highlighted as a significant benefit. Overall sentiment regarding cost and value for money is positive, although some clients expressed a desire for improvements in reducing no-show rates for scheduled meetings.Was this helpful?
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$1,000+< $25 / hr10 - 49New York, NY
Services provided
25% Call Center Services50% Sales Outsourcing25% Customer Service OutsourcingSee all 15 projectsRemoteReps247 is a company offering Contact Center Services, including telemarketing and outbound call center functions. However, based on reviews, they failed to deliver the expected sales support, with 100% negative feedback regarding their performance. Clients reported no successful leads, indicating dissatisfaction with their telephonic support and customer care services.
Reviews mention Great project management
The client praised RemoteReps247 for their exceptional project management, highlighting their proactive communication and timely delivery of project milestones. They noted, 'I didn't have to follow up for anything,' indicating the team's reliability and attentiveness. The client's satisfaction with the process and the quality of leads provided further underscores the positive sentiment towards the company's management capabilities.-
Mobile App Development for Software Development & Testing Company
5.0 Apr 3, 2024Very good project management. I didn't have to follow up for anything. They were in constant touch and given all details on time. Very proactive communication and process was followed as it was told.
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Industry Experience
RemoteReps247 has primarily worked within the Information Technology and Software industries, receiving mixed feedback. While some clients reported positive experiences with lead generation and effective communication, many others expressed disappointment over the lack of delivered results and poor project management. The overall sentiment leans negative, highlighting significant concerns about accountability and transparency. Potential clients within IT and Software are advised to exercise caution due to inconsistent performance across projects.
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Information technology IT Services SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
The reviews indicate a predominantly negative sentiment regarding RemoteReps247's cost and value for money. Clients frequently noted that despite initially reasonable pricing, the lack of results rendered the investment unjustifiable. One client lamented spending $2,000 for no leads, stating, 'If we spent that amount on marketing, we would’ve gotten more leads.' Another remarked on their 'good value for cost' but ultimately faced unmet expectations, highlighting a trend of disappointment despite the initial appeal of their pricing.Was this helpful?
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$1,000+< $25 / hr50 - 249New Delhi, India
Services provided
60% Call Center Services40% Sales OutsourcingSee all 2 projectsVRtelemarketers is a specialized provider of telemarketing services, offering comprehensive contact center services including inbound and outbound call handling, customer support, and telephonic support. Their reviews reveal a consistent theme of exceptional customer service and responsiveness, with 100% positive feedback highlighting their ability to enhance client satisfaction, streamline operations, and adapt to specific industry needs.
2 of 2 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Financial Services Company
5.0 — VRtelemarketers provided call center services for a financial services company. The team handled inbound and outbound calls, addressed inquiries, and resolved issues. They also focused on lead Read moreWas this helpful?
Industry Experience
VRtelemarketers has demonstrated expertise in the financial services and staffing/recruiting industries. Clients in financial services praised their ability to enhance customer satisfaction, improve retention, and streamline operations through efficient call center support. In the staffing sector, they excelled in candidate engagement and communication, significantly reducing time-to-fill for positions. Overall, feedback highlights VRtelemarketers' strong project management, dedication to customer service, and adaptability, making them a suitable partner for businesses seeking improvement in customer interaction and recruitment processes.
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Financial services Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight VRtelemarketers' competitive pricing and strong value for money. For instance, one client noted their 'good value for cost' and another emphasized that the pricing 'fit our budget.' Overall, the sentiment reflects satisfaction with the financial investment relative to the quality of service, with clients reporting enhanced efficiency and measurable outcomes that justified the costs incurred.Was this helpful?
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$1,000+< $25 / hr50 - 249
Services provided
40% Call Center Services30% Back Office Outsourcing20% Customer Service Outsourcing +1 service10% Sales OutsourcingSee all 2 projectsEnglish Call Centre is a provider of comprehensive Contact Center Services, offering both inbound and outbound call handling with a focus on Customer Support Services. Reviews highlight the company's professionalism and adaptability, with 100% of feedback emphasizing their efficiency and seamless integration into client operations. Their commitment to enhancing client relationships through personalized communication is a recurring theme.
1 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Advertising Services Company
5.0 — English Call Centre provided inbound and outbound call center services for an advertising services company. The team addressed inquiries, managed service-related requests, and monitored call Read moreWas this helpful?
Industry Experience
English Call Centre has received positive feedback primarily in the Advertising & Marketing industry. Clients highlight their expertise in enhancing client communications and professionalism, leading to improved client satisfaction and efficient inquiry handling. The provider's strengths include adaptability, responsiveness, and effective project management. Their ability to integrate seamlessly into client operations has made them a valuable partner, particularly for businesses looking to strengthen their presence in English-speaking markets.
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Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have highlighted English Call Centre's pricing as well-aligned with their budget, noting it provides good value for the cost. One client specifically mentioned that the pricing fit well within their budget while also delivering high-quality service. Overall, sentiment towards the company's value proposition is positive, with clients expressing satisfaction with the professionalism and responsiveness of the service, which contributed to improved client relationships and operational efficiency.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49
Services provided
30% Call Center Services30% Email Marketing30% Sales Outsourcing +2 services5% Digital Strategy5% Pay Per ClickSee all 1 projectsReexia is a company specializing in Contact Center Services, with a strong focus on telemarketing and lead generation. Reviews highlight their market expertise and organizational skills, demonstrating a significant impact on client business outcomes. Notably, 100% of feedback is positive, praising their impressive ability to exceed expectations and deliver value for money.
1 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Manufacturing Company
5.0 — Reexia provides call center services for an industrial components manufacturer. The team helps find new clients via phone and email and has set up a structure to capture online business Read moreWas this helpful?
Industry Experience
Reexia has demonstrated expertise in the manufacturing sector, particularly in industrial components. Clients have praised their organizational skills and market knowledge, which facilitated lead generation and the establishment of effective online business structures. Feedback indicates a strong alignment with client goals and a commitment to exceeding expectations, resulting in measurable success. Overall sentiment from the manufacturing industry is highly positive, suggesting that Reexia is a strong candidate for similar projects.
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ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Reexia's pricing, noting it fits within their budgets and provides great value for money. One client highlighted that Reexia's services led to quick identification of key accounts and effective structuring for online business capture, emphasizing the company's strong organizational skills and market expertise. Overall, the sentiment reflects a positive perception of cost-effectiveness and reliable service delivery.Was this helpful?
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$1,000+$200 - $300 / hr2 - 9St. Augustine, FL
Services provided
55% Corporate Training & Coaching25% Business Consulting10% Sales Outsourcing +2 services5% CRM Consulting and SI5% Financial ConsultingSee all 4 projectsAccountability Now is a business development and strategic coaching firm that excels in sales mentorship, leadership development, and marketing strategies. Feedback from their clients is overwhelmingly positive, with 100% of reviewers highlighting their team's exceptional guidance, relationship-focused approach, and dedication to client success. Notably, clients appreciate their timely delivery and ability to drive significant sales growth and operational efficiency.
Reviews mention Accessible
Clients have praised Accountability Now for their exceptional accessibility and responsiveness. One CEO highlighted the team's knowledge and commitment, stating that they 'go above and beyond' to ensure success. The availability of team members and their genuine care for client needs were also noted as significant strengths. Overall, the sentiment reflects a high level of satisfaction regarding the company's approachability and support throughout the project.-
Business Consulting & Marketing for Custom Software Dev Co
5.0 Dec 13, 2023Don is knowledgeable and always have a solution to your problems. He goes above and beyond to ensure our company is successful. Motivation, attitude of servitude, knowledge, availability and resources, truly cares, humble.
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Industry Experience
Accountability Now has garnered positive feedback across various industries, including software, design, and information technology. Clients from the software sector praised their strategic coaching and business development capabilities, noting significant sales growth. In design, they excelled in sales mentorship and marketing strategies, enhancing lead generation. The information technology sector highlighted their impact on B2B sales and team development. Overall, the sentiment is highly favorable, demonstrating Accountability Now's strengths in leadership, sales optimization, and tailored coaching across these industries.
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Software Design Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently express satisfaction with Accountability Now's cost-effectiveness and value for money. One CEO noted that the company provided 'good value for cost' and helped achieve significant sales growth. Another reviewer appreciated the pricing that fit their budget while aligning with company values. Overall, the sentiment is that Accountability Now delivers quality services that justify their pricing, with clients highlighting the importance of setting clear goals to maximize the investment.Was this helpful?
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$1,000+< $25 / hr250 - 999Noida, India
Services provided
25% Call Center Services40% Back Office Outsourcing25% Customer Service Outsourcing +1 service10% Sales OutsourcingSee all 3 projectsA1 Call Center is a comprehensive contact center service provider specializing in outbound call center and telemarketing services. Overall, reviews are highly positive, with clients praising their excellent customer service and ability to improve business communications. Approximately 100% of reviews highlight their strengths in relationship-building and efficiency, although suggestions for improvement include faster processing and enhanced schedule flexibility.
2 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Verification for Telecommunications Company
5.0 — Read moreWas this helpful?
Industry Experience
A1 Call Center has received positive feedback across various industries, including Telecommunications, Legal, and Other Industries. Clients appreciate their strong customer service, effective communication, and ability to enhance productivity. Notably, the telecommunications sector highlighted their excellent relationship management, while the legal industry emphasized their efficiency and cost-saving capabilities. Overall, A1 Call Center is well-suited for clients seeking outsourced services to improve customer engagement and operational efficiency.
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Legal Other Industry TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently express satisfaction with A1 Call Center's pricing and value for money. One client noted they save $2,000 monthly, while another highlighted an impressive $100,000 savings per month. Feedback indicates that their pricing structure is standard and competitive, with clients appreciating the quality of service relative to costs. Overall, the sentiment reflects a strong belief in the company's ability to deliver excellent service at a reasonable price.Was this helpful?
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$1,000+< $25 / hr250 - 999Varna, Bulgaria
Services provided
10% Call Center Services20% Back Office Outsourcing20% IT Managed Services +4 services20% Staffing15% Customer Service Outsourcing10% IT Staff Augmentation5% RecruitingSee all 20 projectsCustomer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.
Reviews mention Exceeds expectations
Customer Umbrella consistently exceeds client expectations, as highlighted by their commitment to outstanding service and seamless integration into client operations. Clients noted significant improvements in efficiency and customer satisfaction, with one CEO praising their 'impressive expertise and professionalism.' Another client emphasized their proactive problem-solving approach, stating they 'went above and beyond' in delivering tailored solutions. Overall, feedback reflects a strong sentiment of satisfaction, with clients expressing gratitude for the partnership and the substantial positive impact on their businesses.-
Back Office Outsourcing for Gaming Company
5.0 Feb 9, 2024Our teams' collaboration was very productive. The team at Customer Umbrella showed excellent communication skills and a thorough comprehension of our requirements and priorities. They further improved the cooperation between our teams by being receptive to input and prompt in resolving any problems. Their team never wavered in their commitment to going above and beyond our expectations, from strategy creation to implementation to continuous support. The most notable aspect of Customer Umbrella was their steadfast dedication to providing outstanding customer service. To make every encounter with our players enjoyable and unforgettable, their team went above and beyond. They constantly went above and beyond our expectations. This included handling complicated problems and offering individualised support.
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Back Office Support for Furniture & Home Decor Company
5.0 Feb 7, 2024Our team and theirs worked flawlessly together. Customer Umbrella became an extension of our own team, blending effortlessly into the structure of our organisation, rather than just another vendor. Their proactive approach and tireless dedication to our cause were truly inspiring, cultivating a culture of collaboration and mutual respect. What truly distinguishes Customer Umbrella is their unrelenting commitment to excellence. They don't just meet, but exceed expectations, consistently going above and beyond to ensure that our clients receive nothing short of exceptional service. Their adaptability and willingness to evolve with our business needs have been critical to our success. In all honesty, it's difficult to identify any areas for improvement because our overall experience with Customer Umbrella has been extremely positive. They've exceeded our expectations at every turn, for which we are extremely grateful.
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Dev Staff Augmentation for Salesforce Consultancy
5.0 Jun 24, 2025Thanks to the additional talent from Customer Umbrella, we were able to meet our product release deadline 5 weeks ahead of schedule. Code review metrics showed high-quality contributions, and sprint velocity improved by over 35%. Post-launch performance benchmarks also indicated improved platform stability and faster load times. Additionally, team satisfaction surveys showed that collaboration and communication were consistently rated 9/10 across departments, a strong indicator of successful team integration.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback on Customer Umbrella consistently highlights their strong value for money, with many noting that their pricing aligns well with budget expectations. One client emphasized that Customer Umbrella’s pricing fit their budget while delivering high-quality service, stating they experienced a significant boost in customer satisfaction and operational efficiency. Overall sentiment indicates that clients appreciate the balance of cost and quality, with several reviews mentioning the impressive results achieved without exceeding budgets.Was this helpful?
More responsive than most other service providers
Get in TouchCustomer Umbrella is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
Contact Center Outsourcing Service Providers
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
25% Call Center Services75% Other -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
38.9/40.019.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr50 - 249Dover, DE
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$100 - $149 / hr10 - 49Horsham , England
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services90% Sales Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.5/40.018.6/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.4/40.019.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$50 - $99 / hr10 - 49Olympia, WA
Ability to deliver
36.8/40.019/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Call Center Services20% Sales Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$1,000+Undisclosed10 - 49Langley, Canada
Ability to deliver
35.3/40.017/20 Reviews9.1/10 Clients & Experience9.2/10 Market PresenceService focus
80% Sales Outsourcing20% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$5,000+$25 - $49 / hr2 - 9Kyiv, Ukraine
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$25,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
34.8/40.017.4/20 Reviews9.8/10 Clients & Experience7.5/10 Market PresenceService focus
15% Call Center Services70% Sales Outsourcing15% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$5,000+$150 - $199 / hr10 - 49Calgary, Canada
Ability to deliver
34.7/40.016.4/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr2 - 9Kyiv, Ukraine
Ability to deliver
34.7/40.016/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
80% Sales Outsourcing20% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services25% Sales Outsourcing40% Other
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Looking for a call center but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a call center, from pricing and services to results and red flags.
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