Responsive Answering Service

BACKGROUND

Please describe your company and position.

I am the Director of Client Service of Noxster

Describe what your company does in a single sentence.

Noxster is a boutique digital marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Responsive Answering Service to accomplish?

• Provide 24/7 answering service
• Forward calls
• Provide reporting

SOLUTION

How did you find Responsive Answering Service?

• Online Search
• Referral

Why did you select Responsive Answering Service over others?

• High ratings
• Good value for cost

How many teammates from Responsive Answering Service were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Responsive Answering Service provides: 

• 24/7 call answering
• call forwarding
• message taking service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 0 missed calls 
• complete reporting 
• improved customer service

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have access to a dedicated account representative.

What was your primary form of communication with Responsive Answering Service?

Virtual Meeting

What did you find most impressive or unique about this company?

Their robust telephone technology was very scalable and could handle a high volume of calls without long wait times.

Are there any areas for improvement or something Responsive Answering Service could have done differently?

I can't think of any. Great service.