Veza Reception

BACKGROUND

Please describe your company and position.

I am the Managing Attorney of Noha Immigration Law LLLC

Describe what your company does in a single sentence.

Immigration law services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• I hired Veza Reception to provide professional call management, ensuring that calls are answered promptly and handled appropriately.

SOLUTION

How did you find Veza Reception?

Online Search

Why did you select Veza Reception over others?

• Good value for cost
• Company values aligned

How many teammates from Veza Reception were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Veza Reception provides answering services for my practice. During the onboarding process, they took the time to understand my firm's needs and offered a personalized approach. They handle calls from potential and current clients, and also make outbound calls on my behalf to reschedule appointments. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have been able to focus more of my attention on providing quality legal services to my clients, all while being able to rest assured that calls to my office and inquiries from prospective clients were being professionally handled in real time by Veza Reception. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. One of the factors that sold me on Veza Reception was the accessibility and open communication from Momir, the company's owner. True to Momir's word, I believe that the Veza Reception team really has come to know and understand my practice and I have been very happy with their services.

What was your primary form of communication with Veza Reception?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their accessibility and responsiveness.

Are there any areas for improvement or something Veza Reception could have done differently?

Not at all. 

BACKGROUND

Please describe your company and position.

I am the Project manager of Lewis Landscape Services, Inc.

Describe what your company does in a single sentence.

We specialized in residential landscaping, hardscape, design, installation, sprinkler system and landscape maintenance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• Our goal has always been to provide the best quality product

SOLUTION

How did you find Veza Reception?

Online Search

Why did you select Veza Reception over others?

Pricing fit our budget

How many teammates from Veza Reception were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Veza Reception took the time to understand our business before we forwarded all our calls to their virtual receptionists. They answer our phones when we are absence from office, examine each of our call and send us analysis through email and text. 

Our customers have found it much easier to work with us now that they can always reach us via phone

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I took a look at a few companies that do something similar to me within the range of one month working with veza reception to check out how their conversion rate is going, then we realized that our business have been moving smoothly and going well. 

We didn’t even know how many potential customers we were letting slip through the cracks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive and always ready to help business growing on a wide range

What was your primary form of communication with Veza Reception?

Virtual Meeting

What did you find most impressive or unique about this company?

I love their activeness to work a lot and they were so dedicated.

Are there any areas for improvement or something Veza Reception could have done differently?

None, they were so good to the core

BACKGROUND

Introduce your business and what you do there.

I'm the owner of WIN Home Inspection Sahuarita. We provide innovative home inspection and testing services, using data science and AI to deliver actionable insights that help homeowners improve health and safety and reduce repair costs through preventive maintenance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Veza Reception?

We wanted to ensure we didn't miss any incoming calls while not being tied to our phones. We also needed high-quality customer service.

SOLUTION

What was the scope of their involvement?

Veza Reception answers all inbound calls to our business phone. They answer any questions, provide estimates for potential clients, schedule inspections, and offer additional services to clients.

Veza Reception also answers my phone 24/7, can enter orders directly into my scheduling software, and adjust all aspects if a client calls back.

We did an initial training on how to use the software. In a VERY short period of time all agents were able to use the software. This allows them to directly enter inspections right in to my calendar, add additional services and edit any part of the appointment if the client calls back

How did you come to work with Veza Reception?

We found Veza Reception through a referral. We chose them over other options because of their personalized service, willingness to learn our scheduling software, and availability of agents to answer our business phone.

What is the status of this engagement?

We started working together in March 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have fewer missed calls than the national call center we had been using, and our revenue per inspection has increased. Our missed calls are less than 5%, and our increased home inspection total revenue is 25%. We no longer stress about answering our phones or monitoring the app to see if we are missing calls. Missed calls equal missed revenue.
The short learning curve with a couple clients having additional questions was a challenge. However, Veza contacted me quickly and I was able to talk with the client as well as add additional notes to the team for future reference.

How did Veza Reception perform from a project management standpoint?

Veza Reception's project management is extremely professional. They deliver each milestone as promised and provide feedback every step of the way. We are confident our phones are being answered by professionals that present the best voice for our company. We communicate via email and phone calls.

What was your primary form of communication with Veza Reception?

• Email or Messaging App

What did you find most impressive about them?

Veza Reception is very detailed and focused on how we want our phones answered. We were not forced into a model they have.

Are there any areas they could improve?

There is nothing they can improve on at this time.

Do you have any advice for potential customers?

We wish we had met them sooner and saved ourselves a ton of stress over a large company and saved money on the fees.

BACKGROUND

Please describe your company and position.

I am the Attorney/Owner of Sharon Lawruler L.L.C

Describe what your company does in a single sentence.

I have a law practice.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• Take Phone Calls
• Direct calls to specific party
• Provide information to client

SOLUTION

How did you find Veza Reception?

Online Search

Why did you select Veza Reception over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering phone calls, providing information to potential clients, connecting with correct party, email and chat and answering questions potential client has about service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sucessful connection to new clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent management team.

What was your primary form of communication with Veza Reception?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're willing to take the time to understand my goals and needs.

Are there any areas for improvement or something Veza Reception could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Founder of a legal company 

Describe what your company does in a single sentence.

We are a full-service law firm offering legal expertise and representation in Personal Injury, Family, and Real Estate matters.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• To not miss any potential call from clients
• To not miss a phone calls

SOLUTION

How did you find Veza Reception?

Reachout

Why did you select Veza Reception over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Veza Reception were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I use Veza Reception to handle our inbound and outbound calls. I use them during normal business hours, after hours, and on the weekends. They developed a script that their virtual receptionists use that I signed off on. They collect information from our callers and then send us that information via email and text. They don’t really do much else other than that…

We have them in place just because our phone lines are too busy and we can’t get to everyone. We found we were losing way to many potential clients because we couldn’t get to everyone when they first called.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've only been working together a short time but the biggest thing I noticed is that my practice has grown. The other thing I've noticed is that my clients are happier. There is someone always there to answer their calls and the feedback I have gotten is that they feel taken care of.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am definitely seeing results as I have been able to acquire more clients, and it’s only been a few months.

What was your primary form of communication with Veza Reception?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication. They always respond extremely fast.

Are there any areas for improvement or something Veza Reception could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the officer manager of landscaping company

Describe what your company does in a single sentence.

I am an office manager for a landscaping company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• I hire veza reception to help me in managing incoming call since I work part-time

SOLUTION

How did you find Veza Reception?

• Online Search

Why did you select Veza Reception over others?

• Pricing fit our budget

How many teammates from Veza Reception were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Veza reception took the time to understand our business before we forwarded all our calls to their virtual receptionists. they answer our phones when I'm not in the office, takes note for each calls and send us summaries via Email and text. our customers have found it much easier to work with us now that they can always reach someone by phones.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen our business increase within the first month of using them. we didn't even known how many potential customers we are letting slip through the cracks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Veza reception were very fast and reliable with time consciousness.

What was your primary form of communication with Veza Reception?

• Virtual Meeting

What did you find most impressive or unique about this company?

I think the most impressive thing has been how quickly they learned and adapted to our business.

Are there any areas for improvement or something Veza Reception could have done differently?

Not at this moment