Top Call Center Services & Voice Services for Healthcare Providers in Massachusetts
17 Companies
3 Leaders 14 Contenders
Best Call Center Companies & Voice Services for Healthcare Providers in Massachusetts
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Featured
What are Featured Providers?
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- $1,000+
- $25 - $49 / hr
- 250 - 999
- Oakville, Canada
Services provided
- 10% Call Center Services
- 75% Sales Outsourcing
- 15% Email Marketing
Call Centers reviews summaryMartal Group offers a range of services including Contact Center Services, Telemarketing Services, and both Inbound and Outbound Call Center operations. The overall feedback from reviews highlights their strengths in generating high-quality leads, proactive communication, and effective project management. Clients appreciate their responsiveness, collaborative approach, and ability to understand and integrate with their clients' business needs.
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- Reviews mention "accommodating"
- Reviews mention "timely"
- Reviews mention "great project management"
- Reviews mention "high-quality work"
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- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Chicago, IL
Services provided
- 10% Call Center Services
- 40% Customer Service Outsourcing
- 20% Back Office Outsourcing +2 services
- 20% Data Annotation Services
- 10% Content Moderation Services
Call Centers reviews summaryHugo provides comprehensive Contact Center Services, including Customer Support Services through inbound and outbound call centers, chat, email, and phone. The reviews consistently highlight Hugo's efficiency, adaptability, and robust project management, resulting in improved customer support experiences and operational enhancements. Clients commend Hugo for a seamless integration into existing operations and delivering high-quality support without the need for constant oversight.
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- Reviews mention "communicative"
- Reviews mention "innovative"
- Completed projects in 6 countries
- Reviews mention "transparent"
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- $1,000+
- < $25 / hr
- 50 - 249
- Chicago, IL
Services provided
- 45% Call Center Services
- 25% Back Office Outsourcing
- 15% Customer Service Outsourcing +1 service
- 15% Sales Outsourcing
Call Centers reviews summaryHit Rate Solutions provides comprehensive Contact Center Services, including both Inbound and Outbound Call Center services, Customer Support Services, and Telemarketing Services. Reviews highlight their effective project management, punctual communication, and cost-efficiency, with clients particularly appreciating their responsiveness, professionalism, and high-quality customer interactions. The company is praised for its ability to meet project goals and deliver reliable results across various industries.
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- Reviewed 6 times in the past 6 months
- Reviews mention "timely"
- Reviews mention "efficient"
- Reviews mention "exceptional results"
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- $10,000+
- < $25 / hr
- 1,000 - 9,999
- Cambridge, MA
Services provided
- 30% Call Center Services
- 70% Customer Service Outsourcing
Call Centers reviews summaryPeak Support offers a range of services, including Contact Center Services, Customer Support Services, and Inbound Call Center operations. Their clients consistently praise their seamless team integration, empathetic and professional customer service, and effective project management. Overall, Peak Support is highly recommended for their experienced staff and ability to adapt to client needs, resulting in measurable improvements in key performance metrics.
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- Reviews mention "team players"
- Reviews mention "easy to work with"
- Completed projects in 4 cities
- Reviews mention "efficient"
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- $5,000+
- Undisclosed
- 250 - 999
- Beverly, MA
Services provided
- 15% Call Center Services
- 55% Customer Service Outsourcing
- 30% Sales Outsourcing
Call Centers reviews summaryOnBrand24 provides comprehensive Contact Center Services, including Inbound and Outbound Call Centers, Customer Support Services, and Telemarketing Services. Reviews highlight their professionalism, quick response times, and cost-effectiveness, although there are suggestions for expanding capabilities and improving certain areas. Their services significantly save clients time and money, reinforcing their standing as a reliable industry leader.
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- Reviews mention "high-quality work"
- Completed projects in 4 cities
- Reviews mention "professional"
- Reviews mention "timely"
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Featured
What are Featured Providers?
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- $5,000+
- $50 - $99 / hr
- 250 - 999
- Calgary, Canada
Services provided
- 25% Call Center Services
- 55% Customer Service Outsourcing
- 10% Back Office Outsourcing +1 service
- 10% Fulfillment
Call Centers reviews summarySureCall provides a range of services, including Contact Center Services, Customer Support Services, Inbound Call Center, and Outbound Call Center, effectively handling support calls, order management, and telemarketing services. The reviews consistently highlight SureCall's professionalism, responsiveness, and ability to adapt to client needs, with clients praising their commitment to quality and efficient service delivery.
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- Reviews mention "team players"
- Reviews mention "high-quality work"
- Reviews mention "proactive"
- Reviews mention "reasonable pricing"
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- $5,000+
- $25 - $49 / hr
- 250 - 999
- Home, KS
Services provided
- 50% Call Center Services
- 50% Customer Service Outsourcing
Call Centers reviews summaryBlue Valley Marketing offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. The overall feedback highlights their exceptional responsiveness, professionalism, and expertise in enhancing user experiences, streamlining communication, and efficiently resolving customer inquiries. Clients commend their dedication, timely delivery, and substantial improvements in customer satisfaction and operational efficiency.
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- 4.8 out of 5.0 rating for cost
- Reviews mention "efficient"
- Reviews mention "hard working"
- Reviews mention "communicative"
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- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Davao City, Philippines
Services provided
- 40% Call Center Services
- 30% Back Office Outsourcing
- 30% Customer Service Outsourcing
Call Centers reviews summarySix Eleven Global Services provides Contact Center Services, including Customer Support Services, Inbound Call Center, and Telemarketing Services. Reviews highlight the company's professional and responsive personnel, timely delivery, and alignment with client values, with a particular emphasis on meeting customer communication goals and achieving quick response times. Clients appreciate the high value and effective project management.
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- 4.8 out of 5.0 rating for cost
- Reviews mention "hard working"
- Reviews mention "open to feedback"
- Reviews mention "great project management"
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- $1,000+
- $25 - $49 / hr
- 10 - 49
- Boston, MA
Services provided
- 10% Call Center Services
- 50% IT Managed Services
- 10% Cloud Consulting & SI +3 services
- 10% Cybersecurity
- 10% IT Staff Augmentation
- 10% IT Strategy Consulting
Call Centers reviews summaryIntegral Computer Consultants offer a range of IT support services including staff onboarding, mobile internet network setup, device management, and on-call help desk assistance. Reviews indicate high satisfaction with their customized, reliable support and effective communication, despite slightly higher costs. Clients appreciate their ability to understand specific needs and deliver tailored solutions that improve operational efficiency.
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- Reviews mention "understands the needs of their clients"
- Reviews mention "unique expertise"
- 4.5 out of 5.0 rating for cost
- Reviews mention "accommodating"
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- $5,000+
- $100 - $149 / hr
- 50 - 249
- Newton, MA
Services provided
- 50% Business Consulting
- 50% Sales Outsourcing
DRolls & Associates is a Business Consulting and Sales Outsourcing company founded in 2006. The team focuses on Business Consulting and Sales Outsourcing.
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- $5,000+
- Undisclosed
- 50 - 249
- Waltham, MA
Services provided
- 20% Marketing Strategy
- 20% Other Digital Marketing
- 20% Sales Outsourcing +4 services
- 15% Direct Marketing
- 15% Email Marketing
- 5% Business Consulting
- 5% Market Research
DemandDrive is a midsize Marketing Strategy company located in Waltham, Massachusetts. Their services include Marketing Strategy and Other Digital Marketing.
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- $50,000+
- $50 - $99 / hr
- 50 - 249
- Springfield, MA
Services provided
- 60% Business Consulting
- 25% Customer Service Outsourcing
- 15% Sales Outsourcing
Nurse Staffing Agency is a Business Consulting company established in 2016. Their team specializes in Business Consulting and Customer Service Outsourcing.
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- Undisclosed
- Undisclosed
- 10 - 49
- Framingham, MA
Services provided
- 80% Call Center Services
- 20% Business Consulting
First Financial Resources, Inc. Is a small call center company in Framingham, Massachusetts. The team focuses on Call Center Services and Business Consulting.
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Featured
What are Featured Providers?
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- $1,000+
- < $25 / hr
- 250 - 999
- Belize City, Belize
Services provided
- 45% Call Center Services
- 45% Customer Service Outsourcing
- 10% Back Office Outsourcing
Call Centers reviews summaryProtel BPO provides comprehensive Customer Support Services, including Contact Center Services, Inbound Call Centers, Outbound Call Centers, and Telemarketing Services. Across various reviews, clients consistently praise Protel BPO for its efficient and professional handling of customer inquiries, proactive project management, and commitment to excellence, leading to improved service efficiency, reduced wait times, and enhanced customer satisfaction.
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- Reviews mention "communicative"
- Reviews mention "accessible"
- Reviews mention "timely"
- 5.0 out of 5.0 rating for cost
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- $100,000+
- Undisclosed
- 10,000+
- Singapore
Services provided
- 10% Call Center Services
- 60% Customer Service Outsourcing
- 20% Sales Outsourcing +1 service
- 10% Business Consulting
Call Centers reviews summaryTDCX offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Their reviews highlight impressive capabilities in scaling operations, maintaining high-quality customer support, and effective project management. Clients consistently praise their flexibility, hands-on approach, and strong alignment with customer experience goals, although minor areas for improvement such as absenteeism and competitive costing are occasionally mentioned.
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- Reviews mention "innovative"
- Reviews mention "proactive"
- Reviews mention "professional"
- Completed projects in 4 countries
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- $1,000+
- < $25 / hr
- 2 - 9
- Boston, MA
Services provided
- 75% Call Center Services
- 25% Customer Service Outsourcing
Launched in 1973, MASCO Services Call Center is a small call center located in Boston, Massachusetts. Their team offers Call Center Services and Customer Service Outsourcing.
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- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Needham, MA
Services provided
- 100% Call Center Services
Vcall Global, a call center service, is headquartered in Needham, Massachusetts. They provide Call Center Services and were founded in 2003.
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- $1,000+
- < $25 / hr
- 250 - 999
- Canton, MA
Services provided
- 20% Call Center Services
- 15% Corporate Training & Coaching
- 15% Recruiting +8 services
- 15% Staffing
- 10% Customer Service Outsourcing
- 5% Custom Software Development
- 5% IT Managed Services
- 5% IT Staff Augmentation
- 5% Mobile App Development
- 3% HR Outsourcing
- 2% Sales Outsourcing
Call Centers reviews summaryDelonApps offers a broad range of services including Contact Center Services and Customer Support Services, specifically providing 24/7 call center solutions with omni-channel capabilities. The overall feedback highlights their excellent service delivery, affordability, and effective communication, with clients consistently praising their reliability and responsiveness.
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- 5.0 out of 5.0 rating for cost
- Completed projects in 2 countries
- Reviews mention "proactive"
- 2 reviews mention Call Center Services
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- Undisclosed
- Undisclosed
- 50 - 249
- Boston, MA
Services provided
- 20% Digital Engineering
- 15% Cloud Consulting & SI
- 15% Conversion Optimization +5 services
- 10% AI Development
- 10% Business Consulting
- 10% Customer Service Outsourcing
- 10% Market Research
- 10% Sales Outsourcing
OneStudyTeam is a Digital Engineering company. The Boston, Massachusetts-based team offers Digital Engineering and Conversion Optimization.
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- $10,000+
- $25 - $49 / hr
- 50 - 249
- Boston, MA
Services provided
- 10% Call Center Services
- 20% IT Managed Services
- 20% IT Staff Augmentation +4 services
- 15% BI & Big Data Consulting & SI
- 15% IT Strategy Consulting
- 10% ERP Consulting and SI
- 10% Mobile App Development
Tanisha Systems, Inc is an IT managed services company. The agency is based in Boston, Massachusetts. Their team specializes in IT managed services and IT staff augmentation.
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- $5,000+
- $50 - $99 / hr
- 2 - 9
- Boston, MA
Services provided
- 20% Content Marketing
- 20% Marketing Strategy
- 20% Search Engine Optimization +3 services
- 20% Social Media Marketing
- 10% Email Marketing
- 10% Sales Outsourcing
Launched in 2013, Small Business Deacon is a small Boston, Massachusetts-based Marketing Strategy company. Their team specializes in Marketing Strategy and Social Media Marketing.
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- Undisclosed
- Undisclosed
- 2 - 9
- Cambridge, MA
Services provided
- 20% Custom Software Development
- 10% AI Development
- 10% API Development +6 services
- 10% BI & Big Data Consulting & SI
- 10% CRM Consulting and SI
- 10% Cloud Consulting & SI
- 10% E-Commerce Development
- 10% IT Managed Services
- 10% Sales Outsourcing
Established in 2008, Setfive Consulting, LLC, a small software development firm, is in Cambridge, Massachusetts. Their team offers Custom Software Development and BI & big data consulting &
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- Undisclosed
- Undisclosed
- 2 - 9
- Natick, MA
Services provided
- 20% Call Center Services
- 40% BI & Big Data Consulting & SI
- 20% CRM Consulting and SI +1 service
- 20% Market Research
Performance Marketing Analytics is a data analytics company. Launched in 2002, the agency specializes in BI & big data consulting & SI and Market Research.
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- Undisclosed
- Undisclosed
- 2 - 9
- Canton, MA
Services provided
- 15% Content Marketing
- 15% Email Marketing
- 15% Pay Per Click +4 services
- 15% Sales Outsourcing
- 15% Search Engine Optimization
- 15% Social Media Marketing
- 10% BI & Big Data Consulting & SI
O'Mara Marketing & Media, a social media marketing firm, is based in Canton, Massachusetts. Their services include Social Media Marketing and Content Marketing.
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- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Westborough, MA
Services provided
- 10% Call Center Services
- 20% IT Strategy Consulting
- 20% Web Design +5 services
- 10% BI & Big Data Consulting & SI
- 10% Back Office Outsourcing
- 10% Customer Service Outsourcing
- 10% IT Managed Services
- 10% Search Engine Optimization
Call Centers reviews summaryVirtusaPolaris offers comprehensive Contact Center Services, including both inbound and outbound call handling, telemarketing services, and customer support. The overall feedback highlights the company's excellent ability to manage calls through a fully automated telephony system, ensuring high reliability and significant time savings. Clients particularly appreciate VirtusaPolaris' dependability and efficiency in handling patron account services.
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- Reviews mention "reliable"
- 5.0 out of 5.0 rating for cost
- 2 reviews mention Call Center Services
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Build My Project BriefClutch Leaders Matrix
Rollover to see company insights or click a company below for more details.
- 1 Peak Support
- 2 OnBrand24
- 3 Integral Computer Consultants
A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
Best Call Center Companies & Voice Services for Healthcare Providers in Massachusetts
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- $10,000+
- < $25 / hr
- 1,000 - 9,999
- Cambridge, MA
Ability to deliver
31.5/40.0- 15.6 Reviews
- 8.5 Clients & Experience
- 7.5 Market Presence
Service focus
- 30% Call Center Services
- 70% Other
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- $5,000+
- Undisclosed
- 250 - 999
- Beverly, MA
Ability to deliver
29/40.0- 15 Reviews
- 5.2 Clients & Experience
- 8.9 Market Presence
Service focus
- 15% Call Center Services
- 30% Sales Outsourcing
- 55% Other
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- $1,000+
- $25 - $49 / hr
- 10 - 49
- Boston, MA
Ability to deliver
22/40.0- 16.4 Reviews
- 0 Clients & Experience
- 5.6 Market Presence
Service focus
- 10% Call Center Services
- 90% Other
Contenders Breakdown
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- $5,000+
- $100 - $149 / hr
- 50 - 249
- Newton, MA
Ability to deliver
8.2/40.0- 0 Reviews
- 2.1 Clients & Experience
- 6.1 Market Presence
Service focus
- 50% Sales Outsourcing
- 50% Other
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- $5,000+
- Undisclosed
- 50 - 249
- Waltham, MA
Ability to deliver
8/40.0- 0 Reviews
- 2.4 Clients & Experience
- 5.6 Market Presence
Service focus
- 20% Sales Outsourcing
- 80% Other
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- $50,000+
- $50 - $99 / hr
- 50 - 249
- Springfield, MA
Ability to deliver
5.2/40.0- 0 Reviews
- 0 Clients & Experience
- 5.2 Market Presence
Service focus
- 15% Sales Outsourcing
- 85% Other
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- Undisclosed
- Undisclosed
- 10 - 49
- Framingham, MA
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 80% Call Center Services
- 20% Other
-
- $1,000+
- < $25 / hr
- 2 - 9
- Boston, MA
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 75% Call Center Services
- 25% Other
-
- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Needham, MA
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 100% Call Center Services
-
- $1,000+
- < $25 / hr
- 250 - 999
- Canton, MA
Ability to deliver
26.5/40.0- 16.8 Reviews
- 4.4 Clients & Experience
- 5.3 Market Presence
Service focus
- 20% Call Center Services
- 2% Sales Outsourcing
- 78% Other
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- Undisclosed
- Undisclosed
- 50 - 249
- Boston, MA
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 10% Sales Outsourcing
- 90% Other
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- $10,000+
- $25 - $49 / hr
- 50 - 249
- Boston, MA
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 10% Call Center Services
- 90% Other
-
- $5,000+
- $50 - $99 / hr
- 2 - 9
- Boston, MA
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 10% Sales Outsourcing
- 90% Other
-
- Undisclosed
- Undisclosed
- 2 - 9
- Cambridge, MA
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 10% Sales Outsourcing
- 90% Other
-
- Undisclosed
- Undisclosed
- 2 - 9
- Natick, MA
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 20% Call Center Services
- 80% Other
-
- Undisclosed
- Undisclosed
- 2 - 9
- Canton, MA
Ability to deliver
0/40.0- 0 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 15% Sales Outsourcing
- 85% Other
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- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Westborough, MA
Ability to deliver
16.2/40.0- 16.2 Reviews
- 0 Clients & Experience
- 0 Market Presence
Service focus
- 10% Call Center Services
- 90% Other