4D Global

Why does your company require back office services? Did you use to handle these needs in-house?

This service provides people who hold jobs in back office positions and can carry out functions such as settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services. I think that it provides solutions to many problems.

What do they provide for you on a normal basis?

They help with staffing projects, managing retirement plans, managing health insurance plans, and recruiting personnel.

Could you describe their pricing structure and how they bill you?

We have a long-term business package.

How did you find and select them?

We decided on them through reviews, searches, and social media.​​​​​​​

Please assess their quality of work.

Their quality of service is excellent. It´s getting better every day.

How much time and money do you estimate that they save you each month?

They save us $100,000.

Based on your experience, what takeaways can you share about working with them?

It's the best way to manage billing services. It is more efficient, unique, and easy.​​​​​​​

What do you think are their strengths?

Their strengths are their focus on the core components of your business, their immediate access to services and technology, their reduced cost, and flexible resource management.​​​​​​​

Where do you think they can improve?

Their service is great, in my opinion. There are no areas for improvement.​​​​​​​

Why does your firm need back office services? Did you use to handle these needs in-house?

We had not handled back office work in-house before, and needed help.

What types of work can your internal staff avoid by utilizing a back office service?

We can avoid about 25% of work that could slow our staff down.

What challenge were you trying to address with the service provider?

We needed to save time.

What was the scope of the service provider's involvement?

We use their medical billing services.

Could you describe the service provider's pricing structure and how they billed you?

We use a short-term system.

How did you come to work with this service provider?

We conducted an online search.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They help our revenue.

How much time and money does this service provider save you each month?

They save us approximately $10,000 every month.

What takeaways and measures of success can you share about working with this service provider?

They helped improve our revenue.

What are the service provider's strengths?

Their assistance in ensuring accurate work is a strength. They also improved our revenue.

What areas can the service provider improve?

I have nothing to provide.

How long has your company been working with this service provider?

We began working with them in 2016.

How much money do you spend annually with this service provider?

It is in the $10,000 to $49,999 cost bracket.

Why does your firm need back office services? Did you use to handle these needs in-house?

I always want something more than what I originally ask them to do.

What types of work can your internal staff avoid by utilizing a back office service?

We can only avoid about 10%.

What challenge were you trying to address with the service provider?

Our goal is to avoid work that is not core.

What was the scope of the service provider's involvement?

We always have a high amount of unpaid medical bills and the unpaid amount is constantly rising.

Could you describe the service provider's pricing structure and how they billed you?

It's a short-term need.

How did you come to work with this service provider?

I got a personal referral from someone that didn't want me to share this firm since it's a hidden secret.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

I measure success by how hard they work and how they get along with our internal staff.

How much time and money does this service provider save you each month?

I think $40,000 per year.

What takeaways and measures of success can you share about working with this service provider?

I started my business in high school and it's going very well. They help us grow even more.

What are the service provider's strengths?

I think they're going to be a success.

What areas can the service provider improve?

Yes, we are working to improve.

How long has your company been working with this service provider?

I'm not sure.

How much money do you spend annually with this service provider?

It's $200,000 to $999,999.