# six eleven global services six eleven global services Reviews (10), Pricing, Services & Verified Ratings - Verified - 4.8 out of 5 average review rating - 3 connections joined six eleven global services's Network [Visit Website](https://www.sixelevencenter.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/six-eleven-global-services) **quality work, quality experience** Six eleven is a leader in providing customer support, sales and back office data processing services for various clients and verticals. we have over 90  different clients. we have 2800 agents working for us full time daily servicing the needs of our clients. Having the right outsourcing partner that is flexible to your specific needs can guarantee success in your business. Six Eleven’s ability to customize the right resources and talent can be the edge required to open new opportunities for growth and better service levels. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 1,000 - 9,999 - 2 Locations: - Davao City, Philippines (Headquarters) - Davao City, Philippines - Founded in 2006 - 1 languages: English - 4 timezones: Eastern Standard Time (EST), Central Standard Time (CST), Pacific Standard Time (PST), Mountain Standard Time (MST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 40% Call Center Services - 30% Back Office Outsourcing - 30% Customer Service Outsourcing ### Focus Areas - Customer Service Outsourcing: - 75% Phone Support Services - 15% Order Processing & Taking - 5% Chat Support Services - 5% Email Support Services - Back Office Outsourcing: - 65% Data Entry & Processing - 35% Virtual Assistant - Inbound Services: - 50% Answering services - 25% Inbound appointment scheduling - 25% Virtual receptionist ### Industries - 10% Medical - 20% Telecommunications - 10% Business services - 10% Consumer products & services - 50% eCommerce ### Clients - 25% Small Business (<$10M) - 50% Midmarket ($10M - $1B) - 25% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Clients praise six eleven global services for their budget-friendly pricing and high value. Specific costs include $48,000/month for a telecommunications client and $60,000–$70,000 for another. The firm is noted for its effective communication, responsiveness, and strong project management. **Most Common Project Size**: $50,000 to $199,999 based on 7 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Back Office Outsourcing: Confidential based on 2 reviews - Call Center Services: Less than $10,000 based on 1 review - Customer Service Outsourcing: $50,000 to $199,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### six eleven global services Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 4.9 - Cost: 4.8 - Willing to Refer: 5.0 ### Top Mentions - Communicative (2 mentions) - Great project management (2 mentions) - High-quality work (2 mentions) - Easy to work with (1 mentions) - Exceptional performance (1 mentions) - Exceptional results (1 mentions) - Flexible (1 mentions) - Hard working (1 mentions) - Innovative (1 mentions) - Open to feedback (1 mentions) - Professional (1 mentions) - Timely (1 mentions) ### Review Highlights **Strong Customer Support Services** Clients consistently praise six eleven global services for their excellent customer support, responsiveness, and ability to manage customer interactions effectively, leading to better response rates and reduced ticket numbers. **Cultural Alignment and Values** Six eleven global services is appreciated for aligning well with client values and company culture, which enhances collaboration and satisfaction. **Cost-Effective Solutions** The company offers a good value for cost, making their services accessible to businesses with different budget constraints while maintaining high service quality. **High Accuracy and Quality Standards** Clients report impressive accuracy rates, often exceeding 95%, and commend the company's commitment to maintaining high-quality standards in service delivery. **Potential for Independent Management** While the company excels in following instructions, there's room for growth in independent management and decision-making, which could further enhance their service offering. **Long-Term Client Relationships** Six eleven global services has built long-term relationships with clients, providing consistent quality and retaining talent that grows into management roles over time. **Effective Project Management** The company is noted for its timely and responsive project management, with proactive communication and quick problem-solving, ensuring high-quality service delivery and client satisfaction. **Opportunities for Process Digitalization** Some clients suggest that six eleven global services could benefit from further digitalizing their processes, such as implementing an online attendance system. **No Notable Areas for Improvement** Several reviews indicate no significant areas for improvement, suggesting a high level of client satisfaction with the current service offerings. **Impressive Team and Infrastructure** Clients are impressed with the company's infrastructure and team capabilities, including their sophisticated office setup, security protocols, and family-like team environment. ### six eleven global services Reviews #### Customer Service BPO for Remote Monitoring Company (Featured Review) **The Project** - Project size: $200,000 to $999,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: six eleven global services and solutions provides customer service BPO for a monitoring company. They handle chat service and inbound and outbound calls for English-speaking Canadian and American end customers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Senior Manager of Customer Service, Remote Monitoring Co - Industry: Telecommunications - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Feb 13, 2023 **Feedback Summary**: six eleven global services and solutions' work has received positive feedback from the client's end customers. The team delivers high-quality work, provides flexibility, and continuously improves their processes. Moreover, they're professional and have an excellent quality-to-price ratio. ""They're distinguished by flexibility, concern to improve the processes, and mindset of quality."" **BACKGROUND** Please describe your company and your position there. I'm the senior manager customer service - Call Center. We offer innovative and intelligent cameras to our customers **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire six eleven global services and solutions, and what were your goals?? To support American and Canadian customers by providing them a high quality anglophone service for their inbound and outbound call and chat interactions **SOLUTION** How did you select this vendor and what were the deciding factors? We have selected them for their references, good reviews, professionalism and their good quality/price ratio and flexibility Describe the project in detail and walk through their service package, including any calling tools used. Handle our inbound/outbound calls and chat from our American and Canadian customers in English from 8:00 am to 9:00 pm every day, 7 days /7 Who did you work with and what was the feedback process like? I work and my manager team and QA Team **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? We have received good comments and reviews on the service that have offered our customers What did you find most impressive or unique about this company? They're distinguished by flexibility, concern to improve the processes, and mindset of quality Are there any areas for improvement or something they could have done differently? If they develop their social media skills it would help me to give them some of that business --- #### Customer Service BPO for Remote Monitoring Company **The Project** - Project size: $200,000 to $999,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: six eleven global services and solutions provides customer service BPO for a monitoring company. They handle chat service and inbound and outbound calls for English-speaking Canadian and American end customers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Senior Manager of Customer Service, Remote Monitoring Co - Industry: Telecommunications - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Feb 13, 2023 **Feedback Summary**: six eleven global services and solutions' work has received positive feedback from the client's end customers. The team delivers high-quality work, provides flexibility, and continuously improves their processes. Moreover, they're professional and have an excellent quality-to-price ratio. ""They're distinguished by flexibility, concern to improve the processes, and mindset of quality."" **BACKGROUND** Please describe your company and your position there. I'm the senior manager customer service - Call Center. We offer innovative and intelligent cameras to our customers **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire six eleven global services and solutions, and what were your goals?? To support American and Canadian customers by providing them a high quality anglophone service for their inbound and outbound call and chat interactions **SOLUTION** How did you select this vendor and what were the deciding factors? We have selected them for their references, good reviews, professionalism and their good quality/price ratio and flexibility Describe the project in detail and walk through their service package, including any calling tools used. Handle our inbound/outbound calls and chat from our American and Canadian customers in English from 8:00 am to 9:00 pm every day, 7 days /7 Who did you work with and what was the feedback process like? I work and my manager team and QA Team **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? We have received good comments and reviews on the service that have offered our customers What did you find most impressive or unique about this company? They're distinguished by flexibility, concern to improve the processes, and mindset of quality Are there any areas for improvement or something they could have done differently? If they develop their social media skills it would help me to give them some of that business --- #### Call Center Services for Virtual Assistant & Marketing Firm **The Project** - Project size: $10,000 to $49,999 - Project length: June 2022 - Ongoing **Project Summary**: six eleven global services and solutions provides ongoing call center services for a virtual assistant and marketing firm. The team handles inbound and outbound calls. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, GVAP - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Feb 10, 2023 **Feedback Summary**: Thanks to six eleven global services and solutions' services, the firm has been receiving positive feedback from their clients. The team works in a very professional manner while exhibiting a strong desire to learn. Also, their workflow has been seamless. ""We like their integrity, professionalism, and eagerness to learn and grow."" **BACKGROUND** Please describe your company and your position there. I am the CEO of our Virtual Assistant and Marketing Organization. We provide staffing to businesses to support their daily tasks and some marketing aspects as well. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire six eleven global services and solutions? To Staff for our insurance clients. Currently mostly outbound and inbound calling. In the process of rolling out some enhanced VA services. **SOLUTION** How did you select this vendor and what were the deciding factors? My Partner has a very strong ongoing professional relationship with 611. How many resources from the vendor's team worked with you, and what were their positions? Currently 7 VA’s a Team Lead and an Operations Manager. This will be expanding on a recurring basis. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We are very happy with the success we have experienced during our initial and current roll outs. We have received high praise from our clients. They also demonstrate a strong desire to retain and refer our services. How effective was the workflow between your team and theirs? Excellent What did you find most impressive or unique about this company? We like their integrity, professionalism, and eagerness to learn and grow. --- #### Recruitment & Outsourcing Services for BPO Company **The Project** - Project size: $50,000 to $199,999 - Project length: Jan. 2020 - Ongoing **Project Summary**: six eleven global services and solutions offers recruitment and outsourcing services for a BPO company. They help hire remote staff and provide them with an office with security and other necessary protocols. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, BPO Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 10, 2023 **Feedback Summary**: The client is impressed by how the six eleven global services and solutions team has provided an excellent working environment with proper security. As a result, more time can be saved from operational tasks. Using Zoom and Google Meet, the team's workflow is efficient and reliable. ""The infrastructure, security, and office capabilities provide a great working environment for our remote employees."" **BACKGROUND** Please describe your company and your position there. I'm the Director of an IT & Marketing BPO - we service clients in the Real Estate / Private Equity Space. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire six eleven global services and solutions? SixEleven allowed us to hire remote staff quickly and at scale - with proper systems, security and management in place. **SOLUTION** How did you select this firm and what were the deciding factors? Referral Describe the project in detail and walk through their service package. Our team helps drive our clients' IT, Software, and Marketing back office systems and output. How many resources from the vendor's team worked with you, and what were their positions? Over 100 staff and managers, along with an Operations Manager. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? Having the staff based in a sophisticated office, with security and protocols in place, allowed us to scale faster and save time on many operational tasks. How effective was the workflow between your team and theirs? We have regular zoom and google meet calls. What did you find most impressive or unique about this company? The infrastructure, security, and office capabilities provide a great working environment for our remote employees. Are there any areas for improvement or something they could have done differently? None. --- #### BPO Services for Logistics & Supply Chain Company **The Project** - Services: Back Office Outsourcing - Project size: Confidential - Project length: Sep. 2022 - Ongoing **Project Summary**: six eleven global services provides BPO services for a logistics and supply chain company. The team is tasked with acquiring the project requirements, employing appropriate agents, and training them. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Executive, Logistics & Supply Chain Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Apr 25, 2023 **Feedback Summary**: six eleven global services maintains a high level of project accuracy, meeting the client's expectations. The vendor ensures immediate responsiveness and communication via email. Ultimately, the client is delighted with their cooperation, innovation, and high-quality services. ""Their high quality, professional management, and effective communication were impressive."" **BACKGROUND** Please describe your company and position. I am an executive at (a/an) Logistics & Supply Chain Describe what your company does in a single sentence. We are an invoice processing, data capture, and workflow management outsourcing company. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire six eleven global services to accomplish? High quality Cost saving Mutual-beneficial **SOLUTION** How did you find six eleven global services? Online Search Clutch Site Why did you select six eleven global services over others? Pricing fits our budget Referred to me Other What was the size of six eleven global services’s team? 6-10 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Six eleven needs to learn the project requirements, employ propriate agents, train the agents, and lead the team to deliver on-time with the possible highest accuracy. Six eleven has been providing professional management, effective communication, and valuable support. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Six eleven maintains the project accuracy over 95%, even 99%, which is a very impressive score. Describe their project management. Did they deliver items on time? How did they respond to your needs? Six eleven always replies on time. Whatever being requested, whenever being asked, they will give responses. Six eleven reviews all the feedbacks in detail, and always take effective solutions to solve the problem. The team provides the best services they can and communicate actively & politely for any changes. What was your primary form of communication with six eleven global services? Email Messaging App What did you find most impressive or unique about this company? Their high quality, professional management, and effective communication were impressive. Are there any areas for improvement or something six eleven global services could have done differently? No, not for now --- #### BPO Services for Telecommuniactions & IT Services Company **The Project** - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2013 - Ongoing **Project Summary**: six eleven global services and solutions has provided BPO services to a telecommunications and IT services company for 10 years. The scope has included setting up the office space and finding the right agents. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** HR Head, View Qwest - Industry: Telecommunications - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 14, 2023 **Feedback Summary**: six eleven global services and solutions has provided such great talent to the client that some of the first resources they provided are still working for the client, now as managers. The team is responsive, friendly, fast, and available, and their commitment to the project is bar none. "“Their commitment to the project is outstanding – they’re always there when we need them.”" **BACKGROUND** Introduce your business and what you do there. I’m an HR head for View Qwest, a telecommunications and IT services company based in Singapore. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with six eleven global services and solutions? We hired six eleven in 2013 to help us expand our team. Our team was quite small at the time, so they helped us expand our operations. **SOLUTION** What was the scope of their involvement? Firstly, six eleven helped us set up an area where their team could work, which included a whole workstation with desks and office spaces. Moreover, they provided us with the entire connectivity system to ensure that their resources could answer calls and had everything they needed to do their work. Secondly, six eleven assisted us in getting the actual resources we needed. For this, we sent them a job description, and they sent us different CVs to help us find the right people. Since then, they’ve been augmenting our staff with personnel that focuses on providing technical support to our clients. What was the team composition? We currently work with 38 resources from six eleven, but we’ve worked with up to 41. How did you come to work with six eleven global services and solutions? From the first time we met, it was very easy to get in touch with six eleven. They were a great choice for us communication-wise because they provide support in English but also speak the same language as our clients. Thus, working with them would be very easy. How much have you invested in them? We pay six eleven about $48,000 per month. What is the status of this engagement? We started working together around 2013, and it’s an ongoing collaboration. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? six eleven’s services are very good, and they’ve provided us with great talent. We’ve been working with them for around 10 years now, and some of the resources they originally provided us with are still working for us. These resources are now excellent managers, and they know our business and processes very well. How did six eleven global services and solutions perform from a project management standpoint? Working with six eleven is very easy. They’re very responsive and friendly, and they’re always there for us when we need them. Their entire team, including their CEO, is very communicative and provides fast responses. We have a call with the CEO every three months to talk about QA and process improvements. I even flew once to Davao, where they’re located, to meet them in person. What did you find most impressive about them? Their commitment to the project is outstanding – they’re always there when we need them. Are there any areas they could improve? When the COVID-19 pandemic hit, we completely digitized our business, and we’re now one of the top companies in that regard locally. It would be great if six eleven could also digitalize their processes. For example, they could implement an online attendance system for their employees. Do you have any advice for potential customers? Listen to their advice — they can help you customize everything to meet your needs. --- #### Call Center Services for Call Center Outsourcing Firm **The Project** - Project size: $200,000 to $999,999 - Project length: Nov. 2022 - Ongoing **Project Summary**: six eleven global services and solutions provides call center services to a call center outsourcing firm's clients. Some of the services they offer include inbound customer services and order processing. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP, OUTSOURCE CONSULTANTS, LLC - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Feb 10, 2023 **Feedback Summary**: six eleven global services and solutions has helped all the end customers assigned to them experience growth and stability. They impress the client with their family-like relationship with their over 3,800 agents. They also provide weekly or monthly KPI reports depending on the end customers' needs. ""Of the clients partnered with them, all have experienced growth and stability."" **BACKGROUND** Please describe your company and your position there. VP at Outsource-Consultants,LLC , OUTSOURCE CONSULTANTS is a call center referral and advisory firm that matches up leading companies with the perfect fit outsource call center, cloud call center software, and BPO outsourcing solutions. We assess our client's needs and then save them significant time by matching them with the best outsource call centers in the world to help them drive peak performance, reduce costs and achieve high ROI, at no cost! **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire six eleven global services and solutions, and what were your goals?? Several clients were placed here for , inbound customer services , order processing, verification, level 1 technical support , collection services. **SOLUTION** How did you select this vendor and what were the deciding factors? Several site visits have proven to support the professional nature and preparation support given to the provision of high quality agents . Describe the project in detail and walk through their service package, including any calling tools used. The services have single or dual monitor provision with 3 redundancy dedicated isp providers. Fully covered Building system USP and Diesel Generator with zero down time. Who did you work with and what was the feedback process like? The CEO was involved every step of the process and provides a open axcess to his managers for any support required. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? Of the clients partnered with them, all have experienced growth and stability. Describe their project management style, including communication tools and timeliness. Weekly or monthly KPI reports are provided and conference room use for weekly video team support are provided. What did you find most impressive or unique about this company? The company provides a family team relationship with their 3800 plus agents. Are there any areas for improvement or something they could have done differently? There were no lacking issues experienced --- #### Customer Service Outsourcing for Online Yoga Instructions Co **The Project** - Services: Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Mar. 2022 - Ongoing **Project Summary**: six eleven global services and solutions provides call center and customer support services to an online yoga instructions company. These services include developing scripts and providing QA. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, Online Yoga Instructions Co. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 10, 2023 **Feedback Summary**: Since working with six eleven global services and solutions, the client has averaged a 90 CSAT score. The team is highly communicative via Slack and Zoom and works hard to meet the client’s needs. Additionally, they excel at listening and following instructions to meet those needs. "“We really appreciate how hard they work to meet our needs.”" **BACKGROUND** Introduce your business and what you do there. I’m the COO of an online provider of yoga instructions. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with six eleven global services and solutions? We had a really extensive and problematic internal support team, so we were looking for a more cost-effective solution without sacrificing quality. Therefore, we hired six eleven. **SOLUTION** What was the scope of their involvement? Initially, six eleven assigned a project lead who helped me create the support team. After meeting with them and explaining my needs, they recruited and trained members for said team, and they also made the arrangements necessary for them to start servicing our customers. After that, six eleven assessed what we already did internally and customized it for what would work best for the call center team in the Philippines. These changes allowed us to work optimally, considering the cultural differences. In addition to that, six eleven developed documentation and increased the number of scripts to provide more accurate responses to our customers, and they’ve helped me with QA. These QA services help them ensure that their agents work efficiently, productively, and with minimal errors. What is the team composition? Currently, we work with five agents and a project lead from six eleven. We originally started with three agents, but we’ve added more as our business has grown. How did you come to work with six eleven global services and solutions? I worked with six eleven at another company, so I already had a working relationship. Thus, when my need arose, it was very easy for me to ask them for support and get them up to speed. Originally, I found them through a referral. How much have you invested with them? We’ve spent $60,000–$70,000 thus far. What is the status of this engagement? We started working together in March 2022, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Working with six eleven allowed us to get up to speed as quickly as possible. Since then, our customer satisfaction (CSAT) score has averaged around 90. We have other metrics we can’t share because we have a non-disclosure agreement in place. How did six eleven global services and solutions perform from a project management standpoint? We have an open line of communication with six eleven via Slack and Zoom. Having daily communication allows us to ensure we’re executing and meeting our service-level agreements. What did you find most impressive about them? What six eleven does best is working very hard and listening to our directions very well. We’re very clear and concise with our instructions. Still, we really appreciate how hard they work to meet our needs. Are there any areas they could improve? six eleven has the opportunity to think more independently. Although it is a cultural thing, we hope they can get to a point where they can manage themselves. We’re not quite there yet, but they’re doing very well in that regard. Do you have any advice for potential customers? six eleven can manage instructions well, so the clearer the training and onboarding information is, the better the kick-off and the results will be. --- #### Customer Support for Enterprise SaaS Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: six eleven global services provides customer support for an enterprise SaaS company. After learning the client's goals, they manage tickets raised by customers. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Controller, Enterprise SaaS Company - Industry: Advertising & marketing - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 27, 2023 **Feedback Summary**: Thanks to six eleven global services, the client has received better response rates and fewer tickets. Despite a slight delay in training resources, the team has delivered quality services, meeting expectations. They have collaborated efficiently through virtual meetings and email updates. ""They provide excellent support."" **BACKGROUND** Please describe your company and position. I am the Controller of an information technology company Describe what your company does in a single sentence. We are into Enterprise SaaS business. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire six eleven global services to accomplish? Level 1 Customer Support **SOLUTION** How did you find six eleven global services? Online Search Why did you select six eleven global services over others? Pricing fit our budget Good value for cost Company values aligned What was the size of six eleven global services’s team? 10-15 Describe the scope of work in detail. Please include a summary of key deliverables. Managing tickets raised by our customers **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Better response rates and lower tickets Describe their project management. Did they deliver items on time? How did they respond to your needs? Yes, slight delay on getting and training resources but that is understandable. What was your primary form of communication with six eleven global services? Virtual Meeting Email or Messaging App What did you find most impressive or unique about this company? They provide excellent support. Are there any areas for improvement or something six eleven global services could have done differently? Maybe having a larger pool of people. --- #### Call Center Services for E-Commerce Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Dec. 2022 - Ongoing **Project Summary**: Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Employee, E-Commerce Company - Industry: Retail - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Apr 24, 2023 **Feedback Summary**: Six eleven global services has helped the client boost their customer purchase volume. The client commends the vendor's professional personnel, prompt responses, and on-time delivery. Moreover, the vendor receives feedback through an email form and communicates via email and messaging apps. ""Their professional personnel responds quickly."" **BACKGROUND** Please describe your company and position. I am an employee at China Describe what your company does in a single sentence. E-commerce sales **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire six eleven global services to accomplish? Realize customer communication **SOLUTION** How did you find six eleven global services? Online Search Why did you select six eleven global services over others? High ratings What was the size of six eleven global services’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Consulting customer product experience **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Customer purchase volume Describe their project management. Did they deliver items on time? How did they respond to your needs? Completed on time Feedback via email form What was your primary form of communication with six eleven global services? Email Messaging App What did you find most impressive or unique about this company? Their professional personnel responds quickly. Are there any areas for improvement or something six eleven global services could have done differently? No --- #### Customer & Ticket Support Services for Beauty Tech Company **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: Confidential - Project length: Aug. 2021 - Ongoing **Project Summary**: six eleven global services provides support services for a beauty technology company. The team is responsible for answering tickets and handling the client's entire customer service operation during US hours.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Customer Solutions, Beauty Tech Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 17, 2023 **Feedback Summary**: The client is pleased with six eleven global services' performance. The team is highly responsive and performs tasks with urgency. Their services stand out in their industry, and the client has cited no areas for improvement. Overall, the partnership has been highly successful.  ""I'm impressed with their ability to stand out in an industry that usually blends in with one another."" **BACKGROUND** Please describe your company and position. I am the Director of Customer Solutions/  Describe what your company does in a single sentence. We're a beauty technology company that focuses on designs for lighting solutions and content creation. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire six eleven global services to accomplish? One hour response ticket response **SOLUTION** How did you find six eleven global services? Online Search Why did you select six eleven global services over others? Pricing first our budget Great culture fit Good value for cost Company values aligned What was the size of six eleven global services’s team? 6-10 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Answering tickets and handling entire Customer Service operation for us during US hours **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? One hour response time CSR Describe their project management. Did they deliver items on time? How did they respond to your needs? 611 is very responsive and respond with urgency in any task they perform. Highly recommend. What was your primary form of communication with six eleven global services? Virtual Meeting Email Messaging App What did you find most impressive or unique about this company? I'm impressed with their ability to stand out in an industry that usually blends in with one another. Are there any areas for improvement or something six eleven global services could have done differently? None.  --- ## Portfolio & Awards ### remote back office support six eleven managers the entire back office functions of the client. we do KYC services (know your customer), document processing, billing, collections in behalf of the client. ### end to end lead generation and sales process we source leads for the client, offer the services to would be customers and we close the sale once they are interested. we also onboard them in our clients portal and educate the customer on proper usage. ### omni-channel customer support we provide omni-channle support services for the client and his customers, we do this via voice, chat, email and social media. we also handle all their back office such as social media activites, chargeback department and also customer acquistion.   ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_bpo_company_2024_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_call_centers_philippines_2026.svg) ### Industry Recognitions - Six Eleven Extra Mile Start Up Party 2023 - SixEleven Gensan Christmas Party 2016 "Bohemian St - IT-BPM awards - Barani "Hero" award for covid response - Fastest growing MSE 2022 ## Packages ## Verification Verified means Clutch independently confirmed six eleven global services is a legally registered business, financially sound (Creditsafe: Moderate Risk), and backed by 8 verified client reviews averaging 4.8 stars. - Verified Client Reviews: 8 - Overall Review Rating: 4.8 Last Updated: 2026-08-16T06:11:05Z ### Business Entity - Business Entity Name: Six Eleven Global Services & Solution, Inc. - Jurisdiction of Formation: Philippines - Date of Formation: June 16, 2008 - Status: Active - Last Updated: March 14, 2023 - ID: CS200828736 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: September 17, 2024 ## Locations (2) ### Davao City, Philippines (Headquarters) - mabini st cor araullo st - Davao City 8000 - Philippines - 1001 - 2000 employees - Phone: 18555240081 ### Davao City, Philippines - maa st bugac - Davao City 8000 - Philippines - 2001 - 5000 employees - Phone: 18555240081 ## Contact six eleven global services [Send a message](https://clutch.co/profile/six-eleven-global-services) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/792230/admin/) - [Facebook](https://www.facebook.com/sixelevenglobalservices) - [Instagram](https://www.instagram.com/iamsixeleven/)