Callbox

BACKGROUND

Please describe your company and your position there.

I am the Business Development manager for an International Logistics company providing all of your logistics needs from point of origin to the final mile.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Callbox?

We were looking for a way to increase warm leads and appointments for our inside sales team,

SOLUTION

How did you select this vendor?

Callbox offered a turn key solution to providing just that, putting sales executives in front of decision makers.

Describe the scope of their work in detail.

They call on target customers and establish need. They then provide the sales rep. with the prospects contact information or the appointment details.

What was the team composition?

I worked with their business development manager to establish and create a customized outbound call solution.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I was extremely impressed by their ability to reach the right customers and the right people in the respective organization.

How effective was the workflow between your team and theirs?

Their communication has been seamless, and they always deliver on time.

What did you find most impressive about this company?

They were very effective in communicating what they were going to deliver and kept every promise they made.

Is there any area for improvement or anything that could have been done differently?

Everything was exactly as I hoped and then some.

BACKGROUND

Please describe your company and your position there.

I'm the Regional Sales Manager with Virtual mgr.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Callbox?

We were looking to build leads into the sales pipeline in EVS.

SOLUTION

How did you select this vendor?

We found Callbox online and researched them.

Describe the scope of their work in detail.

They helped us with lead generation with outbound calls.

What was the team composition?

We worked closely with the sales associates.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've increased the sales pipeline by 50%.

How effective was the workflow between your team and theirs?

We have weekly meetings with the project managers.

What did you find most impressive about this company?

Their commitment to learning our business process and needs was impressive.

Is there any area for improvement or anything that could have been done differently?

I would like to use Slack to communicate more with them.

BACKGROUND

Please describe your company and your position there.

I am the president and founder of an meeting and event planning company that specialized in group incentive travel.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Callbox, and what were your goals?

We are not currently engaged with Callbox, however we have extensively evaluated their services and hope to engage them in the future to help us with our digital marketing and new business development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have not selected Callbox, but if we do the the deciding factors are their professionalism and comprehensive and integrated flat-form for their services.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We are not currently working with Callbox, however, our account manager Katrina, has done an excellent job of assessing our current digital marketing approach and of developing a comprehensive business development strategy.

How many resources from the vendor's team worked with you, and what were their positions?

We are not currently working with Callbox.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have not engage Callbox on a project to date.

How effective was the workflow between your team and theirs?

We have not engage Callbox on a project to date.

What did you find most impressive or unique about this company?

Callbox is very professional. They have a very sophisticated and integrated approach to digital marketing and business development.

Are there any areas for improvement or something they could have done differently?

None come to mind.

BACKGROUND

Please describe your company and your position there.

in charge of international development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Callbox, and what were your goals??

develop our presence in apac

SOLUTION

How did you select this vendor and what were the deciding factors?

they have structured approach and strong database

Describe the project in detail and walk through their service package, including any calling tools used.

they provide appointment services

Who did you work with and what was the feedback process like?

Roma was our CSM, the collaboration process went very well and communication was always clear

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

they brought us a number of good opportunities

Describe their project management style, including communication tools and timeliness.

very structured and clear

What did you find most impressive or unique about this company?

They had a very clear and structured process.

Are there any areas for improvement or something they could have done differently?

everything is good, they are doing the job !

BACKGROUND

Please describe your company and your position there.

I am the Director of Enterprise Sales for an eCommerce logistics company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Callbox, and what were your goals??

We were looking into CallBox as a lead generator/appointment setter for our sales team

SOLUTION

How did you select this vendor and what were the deciding factors?

Although we did not move forward with CallBox, Grace's presentation and follow up exceeded my expectations.

Describe the project in detail and walk through their service package, including any calling tools used.

We did not move forward with the project. We are a young company and not ready to get involved with CallBox at the time.

Who did you work with and what was the feedback process like?

I worked with Grace. She was extremely knowledgeable, answered all of my questions and presented in a way that I felt she understood her company and the value they bring to the table.

RESULTS & FEEDBACK

Describe their project management style, including communication tools and timeliness.

Grace has personalized, planned out follow up and communication and has been consistent through the past 15 months.

What did you find most impressive or unique about this company?

They have a complete team to cover all bases from initial set up through the ongoing process of being a customer.

Are there any areas for improvement or something they could have done differently?

It just wasn't a good fit for us at the time.

BACKGROUND

Please describe your company and your position there.

I’m a commercial consultant for Maple Bear Global Schools.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Callbox, and what were your goals?

We’ve partnered with Callbox to help us identify and generate new Leads for our USA Market.

SOLUTION

How did you select this vendor and what were the deciding factors?

The service was unbeatable. Attention to detail.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main goal was to identify new Leads to help fuel our expansion goals in the USA. The approach used was the full package call box offers: Social Media, SMS, Calls, Webinars etc

How many people from the vendor's team worked with you, and what were their positions?

I worked mainly with one Customer Relationship Agent.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has just begun and the results aren’t available yet.

Describe their project management style, including communication tools and timeliness.

They have what it takes to get things going. Their process is clear and they are very focused on delivering what they commit to.

What did you find most impressive or unique about this company?

For a tech company, the service. There is a lot of players out there…callbox service stands out!

Are there any areas for improvement or something they could have done differently?

They did improve it right way…on our first call my contact did not have his camera on…after all the calls are with video which makes our interaction more personal.

BACKGROUND

Please describe your company and your position there.

Supply Chain Software company that I manage the United States market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Callbox?

Lead Generation

SOLUTION

How did you select this vendor and what were the deciding factors?

Their solution offering was more complete than any alternative I'd been able to find after hours of searching.

Describe the project in detail and walk through the stages of the project.

Callbox will help us generate leads from targeted accounts and contacts to create a sales pipeline and customers.

How many resources from the vendor's team worked with you, and what were their positions?

1 - Sales

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Success to date is limited to the selection of Callbox as my strategic vendor.

How effective was the workflow between your team and theirs?

Their workflow has been excellent.

What did you find most impressive or unique about this company?

Communication, documentation and solution offering.

Are there any areas for improvement or something they could have done differently?

Not that I'm aware of

BACKGROUND

Please describe your company and your position there.

Recruiting and Staffing president

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Callbox?

Appointment setting

SOLUTION

How did you select this agency and what were the deciding factors?

The services they offered

Describe the project in detail and walk through the stages of the project.

They provide two top quilty callers. set two appointment a week

Describe the recruitment process in detail.

They call call a list of hospitals

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

we made a lot of deals because of there service

How effective was the workflow between your team and theirs?

We were impressed with the effort they put in.

What did you find most impressive or unique about this company?

The effort they put in.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

My Company is IT Consultant Services we offer high end and professional on the following

1. Staffing and outsourcing
2. Blockchains
3. Big Data
4. Migration Cloud
5. Cloud Computing
6. AI

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Callbox?

not yet.

SOLUTION

How did you select this vendor and what were the deciding factors?

through research via online and analysis

Describe the project in detail and walk through the stages of the project.

we are developing analysis social media integrated with BI it's an big data to gather all data informations comparative who's doing better online and predictions.

How many resources from the vendor's team worked with you, and what were their positions?

My team it's just consulting and engineer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

it's confidential.

How effective was the workflow between your team and theirs?

it's simple process and we are still startup business yet.

What did you find most impressive or unique about this company?

They are very professional.

Are there any areas for improvement or something they could have done differently?

Costs!

BACKGROUND

Please describe your company and your position there.

Company: Saas vendor My position: Marketing Director, APAC

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Callbox?

For DB building, and generating leads

SOLUTION

How did you select this vendor and what were the deciding factors?

We gathered a couple of proposals. And Callbox was selected as they can provide broader range of services.

Describe the project in detail and walk through the stages of the project.

Callbox builds a target list of prospects. And then develop marketing content. Then conduct account-based multi-channel lead management. The project is ongoing.

How many resources from the vendor's team worked with you, and what were their positions?

Client success manager, Product manager, and Sales development rep.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Callbox generated a good amount of leads.

How effective was the workflow between your team and theirs?

We are meeting on a weekly basis and monitoring the progress together.

What did you find most impressive or unique about this company?

If there are any unclear points, Callbox does not hesitate to ask me questions. I think they are working according to our strategy.

Are there any areas for improvement or something they could have done differently?

I would appreciate it if you could increase the frequency of updates and the speed at which you provide reports from webinar participants.