24/7 Professional Outsourced Customer Support Team
SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, we deliver a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.
Why Companies Outsource Their Customer Support to Us
15 years of experience
1200+ professionals
60+ operational languages
PCI/DSS L1 Service Provider
ISO/IEC 27001:2013 certification
GDPR-, CCPA-, and HIPAA-compliance
AI chatbot automating up to 80% of common requests
Refined processes of onboarding, learning, and human development
Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service
We provide round-the-clock B2C & B2B customer service across multiple channels
Our flexible, scalable teams are tailored to your business needs
AI technology helps us deliver faster responses
We Offer a Wide Range of Services
Customer support (Front desk, Tier 1)
Inbound call center services
Technical support services (Tier 1-3)
IT support services - Social media customer services
CX services
AI-powered support teams
System setup & Integration
Reception desk services
Back-office services
KYC & ID verification
Data annotation
Staff augmentation
Our cost-effective support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs.
Partnership and marketing requests aren’t accepted via the "Discuss my project" form. Please send them to marketing@supportyourapp.com
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Wilmington, DE
Year founded
Founded 2010
Languages
Timezones
31 Languages that we service
English
Spanish
Arabic
Bengali
Hindi
Russian
Portuguese
Japanese
German
Korean
French
Turkish
Vietnamese
Cantonese
Italian
Urdu
Polish
Ukrainian
Persian
Romanian
Azerbaijani
Dutch
Hebrew
Czech
Serbian
Bulgarian
Estonian
Slovakian
Croatian
Swedish
Georgian
33 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
ART
(Arabic) Egypt Standard Time (ART)
AST
Arabia Standard Time (AST)
AET
Australia Eastern Time (AET)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
COT
Colombia Time (COT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
GST
Gulf Standard Time (GST)
HST
Hawaii Standard Time (HST)
IDT
Israel Daylight Time (IDT)
IET
Indiana Eastern Standard Time (IET)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
SAST
South African Standard Time (SAST)
SGT
Singapore Standard Time (SGT)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
3 Locations
Wilmington , DE
Beograd , Serbia
DSR , Argentina
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.8
/5
What Clients Have Said
SupportYourApp offers competitive pricing and good value for cost across various projects, typically ranging from $2,300 to $50,000 monthly. Clients appreciate their responsiveness and ability to scale services efficiently, contributing to high customer satisfaction and effective support operations.
Some clients noted challenges with the initial training of agents, indicating a need for more structured onboarding processes. Although the team adapts well over time, improving initial training could enhance early-stage performance.
Seamless Integration with Client Systems
The team at SupportYourApp is adept at integrating with existing client systems, such as CRMs and helpdesk platforms, facilitating smooth workflows and effective communication. This capability allows for a seamless transition and ongoing operations.
Commitment to Continuous Improvement
SupportYourApp demonstrates a commitment to continuous improvement by regularly seeking feedback and implementing changes to enhance their services. This dedication to growth ensures that they remain responsive to client needs and industry changes.
Strong Project Management
Clients commend SupportYourApp for their structured project management, which includes regular updates, progress reports, and alignment meetings. This organized approach helps keep projects on track and ensures that client needs are consistently met.
High-Quality Technical Support
SupportYourApp is recognized for its strong technical support capabilities, often handling L2 and L3 queries effectively. Their technical expertise allows them to resolve complex issues efficiently, providing clients with reliable support solutions.
Expertise in Multichannel Support
The company excels in providing multichannel support, covering email, chat, phone, and social media. This comprehensive approach ensures that clients can offer their customers various options for assistance, enhancing overall service quality.
"Everything is always done on time, and there are no interruptions in the service provision."
Jan 3, 2023
Manager, Software Company
Anonymous
Verified
Other industries
Atlanta, Georgia
1,001-5,000 Employees
Online Review
Verified
SupportYourApp provides business development and support services for a software company. They set up communication systems, connect the client with the support team, and provide data on the team's performance.
Thanks to SupportYourApp's work, the client now has customer support in three time zones, which helps the client connect with the end customer. They have provided high-quality service on time, meeting the client's expectations. Their proficiency and timely communication are hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a Manager at a company that provides a solution to pre-screen visitors, advance guest credentials, and let people into the workspace based on predetermined conditions.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp?
We started working with SupportYourApp because we wanted a professional support provider to work with our customers, their questions, and their issues. This would help us streamline our processes and provide us with more time to focus on our development and growth.
SOLUTION
How did you select this firm and what were the deciding factors?
We selected them after having found their website online. We then connected with their Business Development department which provided us with all the information we required at the time. We took some time to consider other options, but nothing came close to the service SupportYourApp offered to provide us with.
Describe the project in detail and walk through their service package.
We first connected with the Business Development department. After we signed everything, we started communicating with their Integrations department. Its representatives helped us set up all the communication systems. Then our main POC became our Service delivery manager who helped us connect with the support team and provided us with all the necessary information about the team’s performance and well-being.
How many resources from the vendor's team worked with you, and what were their positions?
Business development team. Integrations team, CCO, and Service Delivery team.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
We have customer support in 3 time zones. This helps us to always stay connected with our customers which have reflected in the CSAT.
How effective was the workflow between your team and theirs?
Everything is always done on time, and there are no interruptions in the service provision.
What did you find most impressive or unique about this company?
How they are always able to extend our team with the right people.
Are there any areas for improvement or something they could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Services for B2C IT company
Call Center Services
$10,000 to $49,999
Oct. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"We are very satisfied with the workflow between us and SupportYourApp."
Dec 26, 2022
Executive, B2C IT Company
Anonymous
Verified
Other industries
Padova, Italy
1-10 Employees
Online Review
Verified
SupportYourApp provides call center services for a B2C IT company. They resolve issues during the installation process and provide ongoing support from nine a.m. to five p.m.
SupportYourApp has improved the client's support system and customer satisfaction. They have communicated frequently and promptly, ensuring an effective workflow. Their professionalism and proactive approach are hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am an executive at a B2C IT company. We provide a solution for migrating messenger data from one device to another.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp, and what were your goals??
SupportYourApp helps our users resolve issues during the installation process and in case they have any issues while they use our software. We wanted to have personalized customer support. We were also looking to boost our sales and improve our flow overall.
SOLUTION
How did you select this vendor and what were the deciding factors?
We started out with several companies that we were talking to. We carefully weighed all the options and all the propositions. In the end, we decided to select SupportYourApp because of their experience in supporting tech businesses and because of their willingness to adapt their services to our needs and possible future requirements. We also liked communicating with them — they were very friendly and had a deep understanding of our needs.
Describe the project in detail and walk through their service package, including any calling tools used.
We do not have a large communication flow, but we do have coverage from Monday to Friday, starting from 9 AM to 5PM. Our agent communicates with our customers via chat and emails.
Who did you work with and what was the feedback process like?
We have 1 English-speaking consultant on our team. As I said, we do not have a large flow, so 1 dedicated consultant satisfies our needs perfectly right now.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Since we started working with SupportYourApp, our support system has been improved and our customers get professional help for their every ticket.
Describe their project management style, including communication tools and timeliness.
We are very satisfied with the workflow between us and SupportYourApp. They are always very glad and ready to help us.
What did you find most impressive or unique about this company?
Their approach to team training.
Are there any areas for improvement or something they could have done differently?
Not that I can think of right now.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Services for B2B SaaS Company
Call Center Services
$10,000 to $49,999
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The initial ramp-up was extremely fast, and new agents caught on to what they were supposed to do extremely quickly."
Dec 7, 2022
Head of Customer Success, B2B SaaS Company
Anonymous
Verified
Other industries
City of London, England
11-50 Employees
Online Review
Verified
SupportYourApp provides customer support for a B2B SaaS company. Their team offers 24/7 customer service in English over the phone and email. They are also slated to provide chat support in the future.
SupportYourApp continues to deliver high-quality customer service. They communicate effectively and promptly via Slack. They are fast in delivery and quick to learn. Their effective process setup and great communication skills are hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a B2B company that develops software solutions for dry cleaners and laundry services. My position is Head of Customer Success.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp, and what were your goals??
We hired SupportYourApp for their team to take care of our customer support.
SOLUTION
How did you select this vendor and what were the deciding factors?
We selected SupportYourApp after having conducted an online research. We were most attracted to their attention to detail and their willingness to go the extra mile and make sure our customers were 100% satisfied with our and their services.
Describe the project in detail and walk through their service package, including any calling tools used.
We have 24/7 coverage. Our 5 shared agents provide our customers with support over phone and email. We are also planning to launch chat support in the near future. The communication is fully conducted in English. The team can also sometimes escalate the inquiries to us (in case the resolution needs the attention of our development team).
Who did you work with and what was the feedback process like?
I worked with one of their sales agents and he was absolutely brilliant. The process was quick, reassuring and efficient.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
After we relayed our customer support to SupportYourApp, we were able to focus on our internal processes and our business growth. We are also sure that our customers are taken care of.
Describe their project management style, including communication tools and timeliness.
We communicate mainly over Slack and have weekly meeting with them to discuss performance. Answers are always good and quick.
What did you find most impressive or unique about this company?
The initial ramp-up was extremely fast, and new agents caught on to what they were supposed to do extremely quickly. The way their processes are set up is great.
Are there any areas for improvement or something they could have done differently?
Not for now.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Services for Team Building Platform
Call Center Services
$10,000 to $49,999
July 2020 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"Every member of the team is hardworking and great at their job, but also really fun!"
Nov 15, 2022
Department Head, Gatheround
Anonymous
Verified
Other industries
Reno, Nevada
11-50 Employees
Online Review
Verified
SupportYourApp provides real-time customer support services to a team building platform. They've deployed five English-speaking consultants who provide chat assistance to the platform's users via Intercom.
SupportYourApp consistently responds to users within a minute, which the client appreciates. Their team is hardworking, great at their job, and fun to work with. Moreover, they communicate via Slack and Intercom and conduct monthly meetings to update the client about the project's progress.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a Department Head in a company that develops an online platform for gatherings, events, and team buildings.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp, and what were your goals??
SupportYourApp provides us with real time customer support. If users have difficulties while using our platform, they contact the support team via chat, and get their issues resolved and their questions answered.
SOLUTION
How did you select this vendor and what were the deciding factors?
This vendor was chosen before I started working for my company
Describe the project in detail and walk through their service package, including any calling tools used.
We have dedicated members of the SYA team working for us nearly 24/7. The agents are speaking with our users via chat in real time through a platform called intercom. There are 5 English-speaking consultants on our team. They provide us with 4 hours of dedication per their 8-hour shifts. They can also always reach out to us through Slack if they need to escalate tough issues.
Who did you work with and what was the feedback process like?
I work primarily with Artem, our account manager, and he's fantastic. He's very communicative and I trust that he has our satisfaction in mind. The whole team is great though. We have a slack channel to communicate with all 5 members of the SYA team, and they are very friendly and responsive.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
One of our key metrics is response time. We've consistently seen a response time of under 1 minute while working with SYA.
Describe their project management style, including communication tools and timeliness.
We use Slack and Intercom to organize ourselves
What did you find most impressive or unique about this company?
Every member of the team is hardworking and great at their job, but also really fun! We have monthly meetings to give updates and spend time together.
Are there any areas for improvement or something they could have done differently?
I wish our team had more time to create training and guides to make the SYA team's job even smoother. We hope to do this as our team grows!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for B2C Nutritional Product Company
Call Center Services
$10,000 to $49,999
Apr. 2022 - Ongoing
4.5
Quality
4.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
“I like their extensive expertise in the field of customer support.”
Nov 7, 2022
Customer Support Manager, B2C Nutritional Product Company
Anonymous
Verified
Other industries
United Kingdom
1-10 Employees
Online Review
Verified
SupportYourApp provides call center services for a B2C nutritional product company. The team works 20 hours daily for five days as support agents who communicate with customers and document information.
So far, the client is pleased with SupportYourApp's outcomes and dedication to fulfilling all their needs. A responsive partner, they provide 24-hour communication through Slack and Freshdesk. Overall, their in-depth expertise in customer service is their most impressive asset.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a CS Manager at a B2C company that provides international consumers with nutritional products.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp, and what were your goals??
The SupportYourApp team provides us with data coordination and customer support services.
SOLUTION
How did you select this vendor and what were the deciding factors?
We wanted a professional support and back-office team to help us properly set up and maintain not only our customer support, but to help us with our knowledge base and perfect our order process.
Describe the project in detail and walk through their service package, including any calling tools used.
Our support team provides support 5 days a week, 20 hours a day. All our support agents communicate with our customers via tickets gathered by the ticketing system. With the specificity of the industry we operate in, our team also includes a support agent who has outstanding knowledge of the medical field. This helps our customers get proper documentation and information about our products.
Who did you work with and what was the feedback process like?
We have 5 English-speaking dedicated consultants from 5 different countries: Ukraine, Serbia, UAE, Turkey, and Egypt. All our support agents communicate with our customers via tickets gathered by the ticketing system. With the specificity of the industry we operate in, our team.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We are very pleased with the outcome of our cooperation with SupportYourApp. They are dedicated to providing us with the exact services we need, and their team is always willing and ready to cooperate.
Describe their project management style, including communication tools and timeliness.
Communication through agents has been held over Slack and the tickets are solved on Freshdesk. Our response time is of 24/42 hours and agents receive weekly task and duty organisation.
What did you find most impressive or unique about this company?
I like their extensive expertise in the field of customer support.
Are there any areas for improvement or something they could have done differently?
Our team fits us perfectly.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Video Editing Platform
Call Center Services
Confidential
June 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We consider them an integral and organic part of our company."
Oct 31, 2022
VP Product Management, Video Editing Platform
Anonymous
Verified
Advertising & marketing
Tel Aviv, Israel
11-50 Employees
Online Review
Verified
SupportYourApp provides call center services for a video editing platform. They provide 24/7 chat and email support for the client's customers.
SupportYourApp has decreased chat resolution time, increased customer satisfaction, and helped build an accurate product roadmap. The capable, tech-savvy team boasts a strong understanding of the client's products, allowing them to provide accurate and reliable support for their customers.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the Product VP of a company that provides a video making and editing platform that helps end-users and businesses create and edit videos online as well as them with ease.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp, and what were your goals??
Our team wanted to increase our customer satisfaction and increase our retention as well as our ticket resolution rates.
SOLUTION
How did you select this vendor and what were the deciding factors?
We started working with SupportYourApp in 2016 and are still working with them. At the time we had several companies we met with and considered to start working with, however, we selected SupportYourApp as we liked their style of communication growth plans, which helped us understand they will be a suitable company to grow with.
Describe the project in detail and walk through their service package, including any calling tools used.
Our company offers our customers and visitors a best-in-class 24/7 chat and email support. Our team member are well-trained, tech-savvy and are able to answer any question regarding our product, pricing, issues as well as resolve issues and escalate when needed. The team also handles customer retention and is able to help us keep our customers for the long-run.
Who did you work with and what was the feedback process like?
The team currently consists of 6 team member although the number has varied over the years based on the amount of traffic we had. They team members provide support in English using chat and emails (no calls).
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Decreasing chat resolution time from 2 mins to less than 1 min.
Increase the overall customer happiness, as can be seen in internal reports as well as on websites such as Trustpilot.com
Increase customer retention a few points
Significant help with pre-sales, post sales, refunds, review collection
Help with building a more accurate product roadmap based on customer feedback
Describe their project management style, including communication tools and timeliness.
Extremely satisfactory. They are always ready to answer any question and satisfy every need we may have. This has been proven over and over during the last 6 years.
What did you find most impressive or unique about this company?
Their loyalty and the way they not only maintain, but increase the quality of service through the years. We consider them an integral and organic part of our company.
Are there any areas for improvement or something they could have done differently?
We are very happy with the team and are extremely satisfied with their service.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Transportation Service Provider
Call Center Services
Less than $10,000
May 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They're always on the lookout to improve our processes."
Sep 28, 2022
President, Boston Carriage
Katya Portnaya
Verified
Other industries
Boston, Massachusetts
11-50 Employees
Online Review
Verified
SupportYourApp is providing call center services for a transportation services provider. The team is in charge of answering inbound calls, emails, and online inquiries.
SupportYourApp's work has resulted in a reduction in customer complaints and an increase in positive feedback. A reliable, efficient partner, they're quick to accommodate changes and provide recommendations to further optimize the client's processes. They are attentive to detail and organized.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the President of Boston Carriage. We are a premium luxury car/transportation service provider in the Boston area with an extensive emphasis on Excellence.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp, and what were your goals??
We are a 24/7 service and SupportYourApp has helped us in covering all of our phone, email, and online business coming in.
SOLUTION
How did you select this vendor and what were the deciding factors?
We spent approximately 3 months researching companies and have decided to go with SupportYourApp based upon all 3 of our qualifying factors. 1. Price 2. Ability to adjust and develop 3. Extensive employee screening based upon out requirements
Describe the project in detail and walk through their service package, including any calling tools used.
They offer calling tools but we were able to integrate the team into our current processes. Great team and a great company. We have a 24/7 team of 6-7 people including the Delivery Manager and have now hired 2 additional full time Dispatchers.
Who did you work with and what was the feedback process like?
We first worked with a Sales Manager, then IT, and then our Delivery Manager and Team Lead. I am always able to have immediate feedback and response. We are very involved and hands-on and the team is always in top-notch form and ready for anything the day brings.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
They are able to adjust to any changes at an almost immediate pace. The Team/Team Lead and Delivery Manager are now an absolutely integral part of our team and are a major part of our Success. Since signing up with them I have seen a significant reduction in client concerns and an increase in positive client feedback.
We have seen a good increase in positive client feedback. More importantly, they're always on the lookout to improve our processes. We are in the Customer Service sector and 99% of success in CS is the prevention of issues. The team understands this and is constantly giving me and our managers feedback which then allows us to pivot and adjust.
Describe their project management style, including communication tools and timeliness.
Monthly QA reports, and specialty reports based upon my criteria on a monthly basis as well.
What did you find most impressive or unique about this company?
The involvement and obvious care that the company puts into our project. Every question is taken seriously and every concern is addressed immediately.
Are there any areas for improvement or something they could have done differently?
None. This company is a leader for their industry and I would highly recommend them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
BPO for Health Tech Startup
Business Consulting
$50,000 to $199,999
Feb. 2021 - Ongoing
4.5
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
4.5
"They are doing a good job with the services we need."
Apr 19, 2022
Product Delivery & Analytics Manager, Health Tech Startup
Sofia Sadiq
Verified
Other industries
London, England
11-50 Employees
Online Review
Verified
SupportYourApp is providing BPO services for a health tech startup. They are managing health coaches that interact with the client’s customers.
SupportYourApp’s services have been praised due to their versatility and receptivity to feedback. They take on a large part of the operations, freeing up the internal team’s workload. Their smooth, fast, and clear communication results in a healthy partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I work in operations. delivery and product at a health tech start up. We provide an online health coaching service to US based clients, helping them to lose weight for good.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp?
Our company is constantly changing and growing, meaning those we've hired have new things to learn all the time. We used SupportYourApp to hire our 'coaches' for the program.
SOLUTION
How did you select this firm and what were the deciding factors?
A previous team member found and chose SupportYourApp, and I now handle all communication.
Describe the project in detail and walk through their service package.
The team is trained up rigorously to make sure they understand the company approach. They are responsible for interacting with clients
How many resources from the vendor's team worked with you, and what were their positions?
Our main point of contact is Oleksii, the Service Delivery Manager. We then have 8 other team members working with clients
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
They are versatile and take on feedback very well. Communication with the Service Delivery Manager has always been smooth, fast and clear
How effective was the workflow between your team and theirs?
We have more or less daily check ins, with a weekly team call to all catch up on tasks and personal lives
What did you find most impressive or unique about this company?
They're able to take on a lot of the operational bits e.g. shift times, shift allocation etc. This makes the workload on our end a lot easier, and I can trust Oleksii to do it properly
Are there any areas for improvement or something they could have done differently?
They are doing a good job with the services we need, no complaints on our end
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Support for Video-Based Health & Wellness Monitor
Public Relations
Confidential
Oct. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We were very impressed with everything."
Nov 15, 2021
Head of Support, Health Monitoring Platform
Anonymous
Verified
Other industries
Tel Aviv, Israel
51-200 Employees
Online Review
Verified
A health monitoring platform was looking for a vendor that could deal with technical issues that were reported by their users. They chose to partner with SupportYourApp because of their experience.
While the company is unable to share the results of the project, they note that the SupportYourApp team's workflow was quite efficient and were always ready to help. The team as a whole was very professional and the company was impressed with everything they did.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are an AI-powered video health monitoring platform. I am the Head of Customer Support
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp, and what were your goals?
We hired the SupportYourApp team to deal with technical issues, reported by our customers via email and online forms
SOLUTION
How did you select this vendor?
SupportYourApp was selected due to their extensive experience in customer support and their correspondence with our requirements for the team
Describe the scope of their work in detail, including any steps and the final deliverables.
Analyzing incoming tickets, researching the optimal solutions, deliver the solutions and getting additional info in relevant cases, document the steps taken for future reference, escalating once identifying a potential bug in the system
How many people from the vendor's team worked with you, and what were their positions?
4 - 1 delivery manager and 3 Support agents
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Can’t share anything due to NDAs
Describe their project management style, including communication tools and timeliness.
It is very efficient. The team and our Delivery Manager are always ready to help us. We are also very open to the team asking for our expertise. We are very glad to help them out any way we can, and they are very eager to learn new things and become better for our customers
What did you find most impressive or unique about this company?
Their professionalism. Even though we didn’t set the easiest requirements for the team, they managed to find the support consultants we needed in the shortest time. We were very impressed with everything
Are there any areas for improvement or something they could have done differently?
In the future we may need an even more tech-savvy team, so we may raise a bar on the technical knowledge of the team. Although, we are sure this will not be an issue for our current agents
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Services for SaaS Company
$10,000 to $49,999
July 2020 - Ongoing
4.5
Quality
4.5
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"They are very professional and prompt in communicating with us."
Aug 5, 2021
CEO, SaaS Company
Anonymous
Verified
Other industries
Amsterdam, Netherlands
11-50 Employees
Online Review
Verified
To optimize their communication with their customers, a SaaS company hired SupportYourApp to manage customer support calls, emails, and chats. They have provided 10 consultants for this project.
The client is seeing a steady increase in their resolution and customer satisfaction rates, thanks to SupportYourApp's customer-centric approach. Above all, they impress with their friendliness, professionalism, and responsiveness.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a SaaS company and our software helps those seeking a job put together an excellent CV and get hired as a result. I am the CEO of the company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp, and what were your goals?
We hired SupportYourApp to deal with phone, email and chat customer support and communication in various languages.
SOLUTION
How did you select this vendor?
We wanted to optimize our communication with the customers and gain outside expertise on different approaches to our customer base. Our team is built on a strong belief that communication is the key to forming relationships with customers, and we wanted to find a support provider who shared this belief and was willing to work in accordance with this principle
Describe the scope of their work in detail, including any steps and the final deliverables.
We selected SupportYourApp due to great recommendations they provided for us. It was clear their support services really made a difference for their clients, and we wanted to see positive changes ourselves as well.
How many people from the vendor's team worked with you, and what were their positions?
Our project is supported by 10 consultants, who communicate with our customers over the phone and emails during Europe and USA business hours
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
After we hired SupportYourApp, we saw a great increase in resolution rate. We started to get more positive reviews ourselves, and we saw an increase in customer satisfaction rate. We now get a lot of ‘thank you’ messages.
Describe their project management style, including communication tools and timeliness.
They are very professional and prompt in communicating with us.
What did you find most impressive or unique about this company?
Their ability and willingness to talk, listen, share and do everything to make us comfortable and at the same time be efficient for our business is truly stunning.
Are there any areas for improvement or something they could have done differently?
We would love to see more people with more languages, as we might need them along the way. Otherwise, we have nothing to add here.
RATINGS
4.5
"Overall very happy"
Quality
4.5
Service & Deliverables
"Great quality"
Schedule
5.0
On time / deadlines
"Great!"
Cost
4.0
Value / within estimates
"Prices are good, not cheap and not expensive either."
Willing to Refer
5.0
NPS
"For sure
Showing 21-30 of
72 Reviews
Our Story
Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional customer support services specifically for innovative tech companies.
Meet the Team
Daria LeshchenkoCEO and Managing Partner
Daria is a ‘drive and passion’ that moves SupportYourApp forward. Her recognition as an industry influencer proves her expertise. Daria was included in the 200 Female Founders list by Inc.
Liubov TykholozVice CEO
Liubov has one of the most inspiring stories — with SupportYourApp, she grew from a Customer Support Consultant to a Vice CEO, responsible for all the internal processes at SupportYourApp.
Roman BednarchykChief Growth Officer
If we had to name SupportYourApp’s greatest promoter, Roman would be a mile ahead of the competition, due to his unending energy and enthusiasm. His responsibilities include bringing new clients and laying a sturdy foundation for strong relationships
What Sets Us Apart
Our Mission
To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.
Our Vision
To revolutionize the CX industry and become the most influential company in the world.
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