# FlairsTech FlairsTech Reviews (10), Pricing, Services & Verified Ratings - Premier Verified - 4.6 out of 5 average review rating - 2 connections joined FlairsTech's Network [Visit Website](https://flairstech.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/flairstech) **Innovation | Talent | Excellence** At FlairsTech, we believe technology should adapt to you, not the other way around. A journey that began with a simple idea: combine cutting-edge intelligence with human-centered talent. Then, we set out to redefine what it means to be a managed services provider. We designed our services to fit seamlessly into any ecosystem, scaling with your needs instead of asking you to adapt. Over the years, hearing clients say they’d never experienced a partnership this effortless was proof that our vision was becoming reality. ## Company Information - Minimum project size: $50,000+ - Hourly rate: < $25 - Number of employees: 1,000 - 9,999 - 4 Locations: - Montréal, Canada (Headquarters) - Cairo, Egypt - Alexandria, Egypt - Warszawa, Poland - Founded in 2018 - 10 languages: English, Spanish, Arabic, Italian, German, Dutch, French, Polish, Portuguese, Swedish - 22 timezones: Australia Central Time (ACT), Alaska Standard Time (AKST), (Arabic) Egypt Standard Time (ART), Arabia Standard Time (AST), Australia Eastern Time (AET), Central European Time (CET), Canada Newfoundland Time (CNT), Colombia Time (COT), Central Standard Time (CST), China Taiwan Time (CTT), Eastern Standard Time (EST), Eastern European Time (EET), Greenwich Mean Time (GMT), Gulf Standard Time (GST), Indiana Eastern Standard Time (IET), Japan Standard Time (JST), Middle East Time (MET), New Zealand Standard Time (NST), Phoenix Standard Time (PNT), Pacific Standard Time (PST), Singapore Standard Time (SGT), Universal Coordinated Time (UTC) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 20% IT Managed Services - 15% Application Management & Support - 15% Call Center Services - 15% Custom Software Development - 15% Customer Service Outsourcing - 10% AI Development - 10% Enterprise App Modernization ### Focus Areas - Inbound Services: - 100% Answering services - Outbound Services: - 70% B2C Telemarketing & telesales - 30% Customer Surveys & Market Research Calls - Customer Service Outsourcing: - 45% Chat Support Services - 30% Phone Support Services - 25% Email Support Services - Application Platforms: - 40% Azure Platform - 25% Google app engine - 20% Linux server - 15% Amazon Application Development Framework - IT Managed Services Focus: - 40% Help desk - 35% Cloud Server Migration - 25% Managed Software Application & Solutions - AI Expertise: - 30% Chatbots & Conversational AI - 20% AI Recommendation Systems - 20% Voice and Speech Recognition - 15% Machine Learning - 15% Natural Language Processing - AI Technologies & Models: - 25% Anthropic - 25% Open AI GPT-3 - 15% Craiyon - 15% Open AI Dall-E 2 - 15% Stable Diffusion - 5% Dreamfusion - Frameworks and CMS: - 21% Angular - 20% Ruby on Rails - 20% VueJS - 13% Laravel - 13% NodeJS - 13% React Native - Programming & Scripting: - 10% ASP.NET - 10% Elixir - 10% Java - 10% JavaScript - 10% PHP - 10% Ruby - 10% Rust - 10% Scala - 10% Swift - 10% Typescript ### Industries - 10% Medical - 20% Hospitality & leisure - 15% Information technology - 10% Telecommunications - 10% Supply Chain, Logistics, and Transport - 10% Retail - 15% Automotive - 10% Financial services ### Clients - 30% Small Business (<$10M) - 40% Midmarket ($10M - $1B) - 30% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **Most Common Project Size**: $200,000 to $999,999 based on 4 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: Confidential based on 4 reviews - Application Management & Support: Confidential based on 3 reviews - IT Staff Augmentation: $200,000 to $999,999 based on 2 reviews - Custom Software Development: Confidential based on 2 reviews - Cloud Consulting & SI: $50,000 to $199,999 based on 1 review - Customer Service Outsourcing: $200,000 to $999,999 based on 1 review - DevOps Managed Services: $50,000 to $199,999 based on 1 review - Graphic Design: Less than $10,000 based on 1 review - Mobile App Development: $200,000 to $999,999 based on 1 review - Other Application Development: $200,000 to $999,999 based on 1 review - Application Testing: $200,000 to $999,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### FlairsTech Review Insights Overall Review Rating: 4.6 - Quality: 4.7 - Schedule: 4.7 - Cost: 4.7 - Willing to Refer: 4.8 ### Top Mentions - Timely (6 mentions) - Flexible (3 mentions) - Communicative (2 mentions) - Great team (2 mentions) - Accessible (1 mentions) - Accommodating (1 mentions) - Adaptable (1 mentions) - Collaborative (1 mentions) - Easy to reach (1 mentions) - Easy to work with (1 mentions) - Great project management (1 mentions) - High-quality work (1 mentions) - Innovative (1 mentions) - Open to feedback (1 mentions) - Personable (1 mentions) - Professional (1 mentions) - Reasonable pricing (1 mentions) - Team players (1 mentions) - Transparent (1 mentions) - Well-organized projects (1 mentions) ### Review Highlights **Strong Customer Support and Satisfaction** FlairsTech excels in customer support, achieving high satisfaction scores and improving metrics like ASA and FCR. Their support teams are praised for being informed, friendly, and efficient in resolving customer issues. **Room for Improvement in Development Team** While clients are generally satisfied with FlairsTech's services, some note the need for better retention of skilled developers and improvements in communication, particularly in English, for smoother project execution. **Technical Expertise and Problem Solving** FlairsTech is highly praised for their technical know-how and ability to address complex challenges, such as cleaning up technical debt and adapting to evolving software development needs. Clients appreciate their strong developers and effective collaboration. **Positive Impact on Client Operations** FlairsTech's involvement has led to significant improvements in client operations, such as enhanced site performance, increased call capture rates, and improved customer service scores, demonstrating their impact on business success. **Great Value and Budget-Friendly Services** FlairsTech is often chosen for their competitive pricing and the value they provide. Clients find their services cost-effective, fitting well within budget constraints while delivering quality outcomes. **Effective Project Management and Timely Delivery** Clients commend FlairsTech for their good project management skills, timely deliveries, and clear communication through virtual meetings, emails, and messaging apps. They are noted for their ability to manage customer expectations and maintain transparency. **Successful Recruitment and Staffing Solutions** FlairsTech provides effective recruitment services, delivering qualified candidates promptly. Clients report improved employee performance and retention, with FlairsTech being accommodating and resourceful in managing recruitment needs. **Impressive Flexibility and Cultural Fit** Clients appreciate FlairsTech's flexibility and ability to adapt to their needs and company culture. Their innovation and efficiency are highlighted as key strengths in aligning with client values and objectives. **Initial Challenges Resolved Over Time** Some clients experienced initial growing pains, such as slow project pace or communication issues, but these were largely resolved over time, leading to improved outcomes and satisfaction. ### FlairsTech Reviews #### Customer Service Outsourcing for Travel Agency (Featured Review) **The Project** - Services: Application Management & Support, Call Center Services, Customer Service Outsourcing - Project size: Confidential - Project length: June 2020 - Ongoing **Project Summary**: FlairsTech provides ongoing customer support services for a travel agency. They focus on email and chat support and handling phone calls. The team also assists with back-office operations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Travel Agency - Industry: Hospitality & leisure - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 14, 2024 **Feedback Summary**: Thanks to FlairsTech's efforts, the client's customer service scores have improved; they've also been able to save on costs. What's been most impressive about the team is their ability to quickly adapt to various customer needs. They're also innovative, efficient, and professional. ""FlairsTech has a strong culture of innovation and getting things done, which is aligned with our company culture."" **BACKGROUND** Please describe your company and position.I am the CEODescribe what your company does in a single sentence.Online reseller of travel services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire FlairsTech to accomplish?Improved customer experienceLower cost **SOLUTION** How did you find FlairsTech?ReferralWhy did you select FlairsTech over others?Great culture fitGood value for costReferred to meCompany values alignedHow many teammates from FlairsTech were assigned to this project?250Describe the scope of work in detail. Please include a summary of key deliverables.Flairstech provides us with customer service (phone, chat, email) and back-office operations.   **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Customer service scores were improved (ASA, FCR, complaint rates, ...) and cost to deliver customer support was reduced.  Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes, Flairstech was able to ramp-up teams in an expedited fashion as we transitioned our services to them.  What was your primary form of communication with FlairsTech?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Flairstech is very flexible and able to adapt to its customers needs.  Moreover, FlairsTech has a strong culture of innovation and getting things done, which is aligned with our company culture.Are there any areas for improvement or something FlairsTech could have done differently?Most issues observed at the begining of the engagement (i.e. growing pains) were resolved throughout the life of the project.   --- #### Call Center Services for Consumer Products & Services Co **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Dec. 2021 - Ongoing **Project Summary**: FlairsTech provides call center services for a consumer products and services company. They answer inbound calls, collect information, and create support cases for the support team to handle. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Technical Support Manager, Consumer Products & Services Co - Industry: Consumer products & services - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Jul 15, 2024 **Feedback Summary**: With FlairsTech's inbound call support, the client's call capture rate has improved significantly, increasing from 50–70% to around 95%, exceeding the target. The communicative team's professional yet friendly approach ensures a seamless collaboration and yields a successful partnership. ""They take their jobs seriously, yet are personable and friendly with our team."" **BACKGROUND** Please describe your company and position. I am the Technical Support Manager of a consumer products & services company Describe what your company does in a single sentence.Our company helps clients capture, transform, and manage data, leading to increased field to finish efficiency and profitability. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire FlairsTech to accomplish?Improve call capture rate of our technical support line.Allow support reps to spend more time solving cases, less time answering calls.Improve efficiency of the support team and assist in notifications of priority cases or unhappy clients. **SOLUTION** How did you find FlairsTech?ReferralWhy did you select FlairsTech over others?Pricing fit our budgetGood value for costReferred to meCompany values alignedHow many teammates from FlairsTech were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Answering inbound calls in both English and French for our technical support line - collecting client's information, confirming correct, listening and gathering product type,name, software, etc.  Find the client in our system and create a support case with all relevant information.  Notify the support team when priority cases are created, when clients call to follow up, or if calling back and unhappy, notifying the team. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our call capture rate improved significantly - before Flairstech we were around 50-70% for call capture while our support reps were constantly interrupted by calls and many clients were forced to leave voicemails.Now, we are consistently above 90% (our target), but usually at 95% or above for call capture with rare occurrences of voicemails.Describe their project management. Did they deliver items on time? How did they respond to your needs?Any time we had/have a need or concern, we receive answers, recommendations and solutions.  Communication is great, and they constantly strive to improve and motivate their team, as well as offer ideas to improve things on our side.  What was your primary form of communication with FlairsTech?Virtual MeetingWhat did you find most impressive or unique about this company?The professionalism across the board - from management and higher up contacts of course, but also with the employees and their interactions with our clients.  They take their jobs seriously, yet are personable and friendly with our team - it doesn't feel like they are contractors - they are truly part of our team.Are there any areas for improvement or something FlairsTech could have done differently?Honestly can't think of anything - it's been great from the start! --- #### Staff Augmentation for Software Company **The Project** - Services: Application Testing, Customer Service Outsourcing, IT Staff Augmentation, Mobile App Development, Other Application Development - Project size: $200,000 to $999,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: FlairsTech provides staff augmentation services to a software company. They've deployed support, development, and project management resources to 4-5 companies that the client manages. **Review Rating**: 3.5 - Quality: 4.0 - Schedule: 4.0 - Cost: 3.5 - Willing to Refer: 3.5 **The Reviewer** Department VP, Aspire Software - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — May 24, 2023 **Feedback Summary**: FlairsTech has provided the client with quality support and project management resources. The client commends how the vendor can easily scale up and down depending on the project's requirements. They also laud the vendor's ability to effectively manage the project and customer expectations. ""It is easy to add and remove resources as per the requirement."" **BACKGROUND** Please describe your company and position.I am the Department VP of a software company.Describe what your company does in a single sentence.Valsoft buys, enhances and grows software businesses that provide mission critical services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire FlairsTech to accomplish?Provide Level 1 and Level 2 Customer Support resourcesProvide project managersProvide developers with various skillset **SOLUTION** How did you find FlairsTech?ReferralOtherWhy did you select FlairsTech over others?Pricing fit our budgetGreat culture fitHow many teammates from FlairsTech were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.I am managing R&D teams for 14 companies currently. I use Flairstech on 4-5 companies for support, development and project management resources. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our support and implementation teams have tools to measure productivity of every employee to measure success. It is difficult to measure productivity in the development team.Describe their project management. Did they deliver items on time? How did they respond to your needs?Ezz is amazing as a project manager. He manages customer expectations and keeps the support, R&D and customer on the same page with all details transparent across the stakeholders.What was your primary form of communication with FlairsTech?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Flairstech provides quality support and Project management resources. We can scale up and down depending on our requirement and it is easy to add and remove resources as per the requirement.Are there any areas for improvement or something FlairsTech could have done differently?Quality of development resources is lower and the few good developers we have leave in 6-12 months. It would be good to retain these good developers, so that the onshore team does not spend time in training new resources all the time. --- #### Customer Success Management Service for Software Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2018 - Ongoing **Project Summary**: FlairsTech manages ongoing customer success for a software company. They secure ROI, handle commercial negotiations, troubleshoot issues, and maintain core data to ensure retention and expansion. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sr. Director of Customer Success, Upland Software - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Apr 12, 2023 **Feedback Summary**: Thanks to FlairsTech's work, the client has witnessed increased positive end-customer feedback, retention, and expansion. They have communicated frequently and promptly via virtual meetings, ensuring an effective workflow. Their availability and flexibility have been hallmarks of their work. ""The dedication of their people is also very impressive."" **BACKGROUND** Please describe your company and position. I am the Senior Director of Customer Success of Upland Software Describe what your company does in a single sentence. ENablement software for contact centres, marketing, sales, project management and document workflow **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire FlairsTech to accomplish? Customer Success Management **SOLUTION** How did you find FlairsTech? Referral Why did you select FlairsTech over others? Referred to me What was the size of FlairsTech’s team? 11+ Describe the scope of work in detail. Please include a summary of key deliverables. Customer Success management across multiple product lines. Primary role is to ensure customers fee loved and want to stay working with us. Key parts of role are ensuring ROI, commercial negotiation for retention and expansion, trouble shooting and maintaining core data in our CRM **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Customer feedback Customer retention customer expansion Fit within the team What was your primary form of communication with FlairsTech? Virtual Meeting Describe their project management. Did they deliver items on time? How did they respond to your needs? Flairstech have always been a great partner. They provide excellent candidates that we also get to perosnally interview. They think about the culture fit within our organisation and both sides encourage the FT team to feel part of the Upland Team. Senior management is always open to regualr meetings and feedback and all small issues are nipped in the bud quickly so we can all focus on providing value to the customer What did you find most impressive or unique about this company? Flexibility in finding candidates quickly and having back ups in the wing should we need resource quickly. The dedication of their people is also very impressive. Are there any areas for improvement or something FlairsTech could have done differently? no --- #### Customer Support & Software Dev for Enterprise Software Firm **The Project** - Services: Application Management & Support, Call Center Services, Custom Software Development, Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2013 - Ongoing **Project Summary**: FlairsTech provides ongoing customer support for an enterprise software company. The team is responsible for general software support and custom development. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** SVP of Services & Support, Upland Software, Inc. - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Apr 10, 2023 **Feedback Summary**: FlairsTech has helped the client consistently achieve over 97% customer satisfaction annually. They've also helped the client improve their lead time and reduce costs. Moreover, the client commends the vendor's unique pricing model and adaptability to their company culture, systems, and processes. ""The customer satisfaction scores we've achieved speak for themselves."" **BACKGROUND** Please describe your company and position. I am the SVP, Services & Support of Upland Software, Inc. Describe what your company does in a single sentence. Enterprise software for getting things done. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire FlairsTech to accomplish? Multi-tier Software Support After-hour Support Technical and Professional Services **SOLUTION** How did you find FlairsTech? Referral Why did you select FlairsTech over others? Good value for cost Company values aligned What was the size of FlairsTech’s team? 80 Describe the scope of work in detail. Please include a summary of key deliverables. Flairstech has helped our customer support teams deliver best-in-class support to our enterprise software customers, both inside and outside our operating hours. They have helped us consistently achieve greater than 97% customer satisfaction annually. The nature of support has varied from general software support (Tier 1) to highly technical (Tier 2/3). They have also provided resources for special projects requiring custom development. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Customer Satisfaction Time-to-close Cost Describe their project management. Did they deliver items on time? How did they respond to your needs? Since our project is on-going we hold weekly meetings to ensure we're on track and we do quarterly business reviews to cover all of the key KPIs. What was your primary form of communication with FlairsTech? Virtual Meeting Email Messaging App What did you find most impressive or unique about this company? Their pricing model was unique and fit well with how we needed to budget for customer support. Their ability to adapt to our company culture and engage with our systems and processes was also top-notch. The customer satisfaction scores we've achieved speak for themselves. Are there any areas for improvement or something FlairsTech could have done differently? This project is 10+ years old so we've ironed out most of our issues over that time. They worked with us on the hiring process and communication regarding turnover which wasn't as fluid at the beginning as it is now. But presently, no complaints. --- #### Custom Software Development for Recreational Sports Platform **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Sep. 2025 - Ongoing **Project Summary**: FlairsTech provides database management and front- and backend development for a recreational sports platform. The team has built new features, redesigned parts of the system, and handled ongoing maintenance. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Executive, League Suite - Industry: Sports - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 16, 2026 **Feedback Summary**: FlairsTech's work has resulted in an overall improvement in the client's site performance, new features, and fewer bugs. The team collaborates very well and is composed of strong developers. The client is also impressed by the team's technical know-how and careful planning. ""The team collaborates very well and is composed of strong developers."" **BACKGROUND** Introduce your business and what you do there.I'm an executive at LeagueSuite, a platform that streamlines operations for recreational and amateur sports leagues, offering live scoring, advanced stats, AI-generated game recaps, and customizable branding to enhance the player and fan experience. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with FlairsTech?We needed help cleaning up some technical debt and delivering expertise in software development that allows us to adapt to the changes in how software is developed. **SOLUTION** What was the scope of their involvement?FlairsTech provides database management and backend and frontend development. The team has built new features, redesigned parts of the system, and handled ongoing maintenance.What is the team composition?We work with 2–5 teammates from FlairsTech.How did you come to work with FlairsTech?Someone referred FlairsTech to me. We chose them because their pricing fit our budget and offered good value for the cost.What is the status of this engagement?We started working with FlairsTech in September 2025, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?FlairsTech's work has resulted in an overall improvement in our site's performance, new features, and fewer bugs. It's been a very positive experience. The team collaborates very well and is composed of strong developers.How did FlairsTech perform from a project management standpoint?FlairsTech tends to deliver on time. We communicate via virtual meetings.What did you find most impressive about them?I'm impressed by FlairsTech's technical know-how and careful planning.Are there any areas they could improve?I don't think there's anything they can improve on. --- #### DevOps Managed Services for Construction Software Company **The Project** - Services: Cloud Consulting & SI, DevOps Managed Services - Project size: $50,000 to $199,999 - Project length: Jan. 2026 - Ongoing **Project Summary**: FlairsTech has helped a construction software company with their DevOps processes. The team also helps with developing team systems, infrastructure migrations, system maintenance, and operational availability. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Head of Software, Buildsoft - Industry: Construction - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 1, 2026 **Feedback Summary**: FlairsTech has done a great job of managing the project, always delivering quality services on time and communicating clearly through virtual meetings, emails, and messaging apps. What stands out about the team is their availability and ability to seamlessly adapt to the client's workflow. ""FlairsTech’s availability, communication, and ability to work well across global teams are impressive."" **BACKGROUND** Introduce your business and what you do there.I’m the head of software at Buildsoft, a company that develops industry-leading construction software for estimating and takeoff. We provide scalable digital solutions that help construction professionals work more efficiently and profitably worldwide. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with FlairsTech?We needed help with our DevOps processes. We also needed advanced knowledge of Kubernetes, AWS, and enterprise security. **SOLUTION** What was the scope of their involvement?FlairsTech has helped us with our DevOps processes. The team has also helped us with developing team systems, infrastructure migrations, system maintenance, and operational availability. Regarding the technology stack, the team has worked with AWS, EKS, and Azure.What is the team composition?We’ve worked with 2–5 teammates from FlairsTech.How did you come to work with FlairsTech?Someone referred FlairsTech to me.How much have you invested with them?We’ve spent around $10,000–$50,000.What is the status of this engagement?We started working together in Februrary 2025, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?.How did FlairsTech perform from a project management standpoint?FlairsTech’s project management is good. The team delivers on time. Regarding communication, we use virtual meetings, emails, and messaging apps.What did you find most impressive about them?FlairsTech’s availability, communication, and ability to work well across global teams are impressive.Are there any areas they could improve?I don’t think there’s anything they can improve on. --- #### Customer Service Outsourcing for Travel Agency **The Project** - Services: Application Management & Support, Call Center Services, Customer Service Outsourcing - Project size: Confidential - Project length: June 2020 - Ongoing **Project Summary**: FlairsTech provides ongoing customer support services for a travel agency. They focus on email and chat support and handling phone calls. The team also assists with back-office operations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Travel Agency - Industry: Hospitality & leisure - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 14, 2024 **Feedback Summary**: Thanks to FlairsTech's efforts, the client's customer service scores have improved; they've also been able to save on costs. What's been most impressive about the team is their ability to quickly adapt to various customer needs. They're also innovative, efficient, and professional. ""FlairsTech has a strong culture of innovation and getting things done, which is aligned with our company culture."" **BACKGROUND** Please describe your company and position.I am the CEODescribe what your company does in a single sentence.Online reseller of travel services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire FlairsTech to accomplish?Improved customer experienceLower cost **SOLUTION** How did you find FlairsTech?ReferralWhy did you select FlairsTech over others?Great culture fitGood value for costReferred to meCompany values alignedHow many teammates from FlairsTech were assigned to this project?250Describe the scope of work in detail. Please include a summary of key deliverables.Flairstech provides us with customer service (phone, chat, email) and back-office operations.   **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Customer service scores were improved (ASA, FCR, complaint rates, ...) and cost to deliver customer support was reduced.  Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes, Flairstech was able to ramp-up teams in an expedited fashion as we transitioned our services to them.  What was your primary form of communication with FlairsTech?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Flairstech is very flexible and able to adapt to its customers needs.  Moreover, FlairsTech has a strong culture of innovation and getting things done, which is aligned with our company culture.Are there any areas for improvement or something FlairsTech could have done differently?Most issues observed at the begining of the engagement (i.e. growing pains) were resolved throughout the life of the project.   --- #### Graphic Design for Media Company **The Project** - Services: Graphic Design - Project size: Less than $10,000 - Project length: Mar. - Apr. 2023 **Project Summary**: FairsTech assigned a senior graphic designer to produce 100-150 YouTube thumbnails, or as otherwise requested, monthly for a media company. The designer created the thumbnails based on the brand guidelines. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 3.5 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Digital Data Analyst & YouTube Strategist, Media Company - Industry: Media - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jul 28, 2023 **Feedback Summary**: FairsTech implemented the client's feedback and delivered the required thumbnails monthly. They were flexible and always available when needed. Although their pace was slow for the first couple of months, the vendor's designer improved after getting used to the client's brand and style. ""We were impressed with their flexibility and the value they contributed."" **BACKGROUND** Please describe your company and position.I am the Digital Data Analyst and YouTube Strategist of a media companyDescribe what your company does in a single sentence.Industry-leading creator, producer & distributor of animated & live-action content for young audiences around the world. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire FlairsTech to accomplish?Custom thumbnail creation for YouTube **SOLUTION** How did you find FlairsTech?ReferralWhy did you select FlairsTech over others?Pricing fit our budgetReferred to meHow many teammates from FlairsTech were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.A Senior Graphic Designer employed by FlairsTech will produce 100-150 thumbnails (for YouTube purposes) or as otherwise requested by 9 Story, monthly in connection with 9 Story’s property entitled Barney and Friends, Seasons 7-14. The designer must follow the best practices and brand guidelines and implement any feedback provided. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Number of approved thumbnails per month against the amount of feedback required before approval.Describe their project management. Did they deliver items on time? How did they respond to your needs?They were always available when needed, but the pace was slow for the first couple of months. It has improved since then with the designer getting used to the brand and style.What was your primary form of communication with FlairsTech?Email or Messaging AppWhat did you find most impressive or unique about this company?We were impressed with their flexibility and the value they contributed.Are there any areas for improvement or something FlairsTech could have done differently?Better communication in English and having more senior designers with more experience either be employed or oversee a 1-designer contract. --- #### Staff Augmentation for Mergers & Acquisitions Company **The Project** - Services: IT Staff Augmentation - Project size: $200,000 to $999,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: FlairsTech provides recruitment services for a computer software company. The team has pre-screened candidates and provided a pipeline for prospects. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior O2C Manager, Valsoft Corporation - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 10, 2023 **Feedback Summary**: Flairstech has effectively provided qualified candidates within the expected timeline, and the client experienced excellent employee performance and retention. They have communicated frequently in person and via email, ensuring an effective workflow. They are accommodating, resourceful, and helpful. ""The Flairstech team has been effective in providing qualified candidates within the expected timeline."" **BACKGROUND** Please describe your company and position. I am the Senior O2C Manager of Valsoft Corporation Describe what your company does in a single sentence. Mergers & Acquisitions **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire FlairsTech to accomplish? Pre-screening candiates Recruitement Provide pipeline for candidates **SOLUTION** How did you find FlairsTech? Referral Why did you select FlairsTech over others? High ratings Great culture fit Good value for cost Referred to me Company values aligned What was the size of FlairsTech’s team? 6-10 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Collections Monthly/Month end financial reporting Billing/invoicing clients (Timely/Accuratley) **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Employee Performance Retention Speed of providing candidates What was your primary form of communication with FlairsTech? In-Person Meeting Virtual Meeting Email or Messaging App Describe their project management. Did they deliver items on time? How did they respond to your needs? The Flairstech team has been effective in providing qualified candidates within the expected timeline. The support team has been very accomadating and resourcefull. What did you find most impressive or unique about this company? Accomadating nature of the correspondances. Are there any areas for improvement or something FlairsTech could have done differently? Like for most business interactions, communication can be improved and streamlined. --- #### Technical Support for Software Design Studio **The Project** - Services: Application Management & Support, Call Center Services, Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2017 - Ongoing **Project Summary**: FairsTech provides ongoing technical support for a software design studio. The team supplements the client's efforts to communicate and answer the technical concerns of customers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Support, Software Design Studio - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Mar 20, 2023 **Feedback Summary**: FlairsTech is able to resolve customer issues in a timely and efficient manner, much to the client's delight. The team consistently achieves high satisfaction ratings, and internal stakeholders are particularly impressed with the vendor's diverse range of talent. ""The team at FlairsTech is always happy to address any concerns as they arise."" **BACKGROUND** Please describe your company and position. I am the director of support of a design software studio. Describe what your company does in a single sentence. We design software to solve business needs. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire FlairsTech to accomplish? We rely on Falirstech to provide top notch, informed, friendly customer technical support. **SOLUTION** How did you find FlairsTech? Referral Why did you select FlairsTech over others? Good value for cost, Referred to me, Company values aligned What was the size of FlairsTech’s team? They had a team of 19 people. What was your primary form of communication with FlairsTech? Virtual Meeting, Email or Messaging App Describe the scope of work in detail. Please include a summary of key deliverables. We rely on Falirstech for our Technical Support across product platforms. This team delivers top notch, technical answers and communication in a timely consistent way. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? ticket close time ticket close rate customer satisfaction score Describe their project management. Did they deliver items on time? How did they respond to your needs? Support is delivered in a timely, accurate fashion. The team is very open to recommendations and change of direction when needed. What did you find most impressive or unique about this company? Great team of talent. Are there any areas for improvement or something FlairsTech could have done differently? The team at FlairsTech is always happy to address any concerns as they arise. --- ## Portfolio & Awards ### Data to event-driven transformation​ FlairsTech created a new platform that had powerful data presentation abilities combined with data analytics abilities that can predict decision-making based on real-time data and events computation. ​ ### Testing Workflow Migration​ Global software giant, migrated to a new testing tool, and needed to migrate their workflows, FlairsTech: ​ Migrated over 500 workflows.​ Re-defined the requirements to suit the new platform.​ Automated part of the process to speed up the migration.​ ### Omnichannel Customer Service Customer had an issue with their CSAT score. They tried multiple partners. However, FlairsTech: ​ Increased call quality- AI-enabled KMS​ Transparency – Realtime Dashboards​ Advanced Data-driven Workforce Management & Forecasting ​ Ongoing training delivered​ Bench resources​ ### IT Service Desk Transformation The Client: A leading North American commercial distributor with a large end-user base spanning multiple regions, requiring a reliable IT service operation to support internal productivity at scale. The Challenge No IT infrastructure in place: no SLAs, no ticketing workflows, no escalation paths, no resolution hierarchies. Strict mandate to cut operational costs without compromising service quality. Previous vendor caused persistent communication and cultural misalignment with the North American end-user base. Scope hard-limited to Level 1 with no roadmap for growth. The Solution FlairsTech designed and deployed a full IT service operation from the ground up. Service Desk Infrastructure: Built priority matrices, escalation trees, first-response protocols, and live performance dashboards from scratch. Right Talent, Right Fit: Deployed four Canadian-based IT professionals ensuring native-level communication and cultural alignment with the client's end-user base. Governance Framework: Enforced structured KPIs, tiered SLA tracking, and regular performance reviews from day one. Earned Scope Expansion: Proven L1 performance led to L2 expansion and a direct request for two Power BI Analysts and two Software Engineers. The Results Full operational maturity delivered in under 60 days, sustained for nearly one year: First Response SLA: Consistently above 95% Resolution SLA: Above 95% across all priority levels User Satisfaction (CSAT): Above 95% Scope Growth: Evolved from a four-person L1 team to a full technology partner covering L2 support, BI analytics, and software engineering ### From Fragmented Legacy Systems to a Unified Cloud The Client A global travel technology company founded by pioneers in online accommodation distribution. Following COVID-19, the organization prioritized digital transformation to strengthen its global infrastructure and regain competitiveness. The Challenge No standardized IT procedures or policies in place. Fragmented systems across offices with no centralized administration. Decentralized user permissions creating security and governance gaps. Legacy on-premises servers causing downtime and performance bottlenecks. Outdated telephony systems limiting communication efficiency. The Solution FlairsTech implemented a full IT modernization program to unify systems, strengthen security, and future-proof the client's global infrastructure. Centralized Administration: Consolidated all services and unified user permissions across all offices. Cloud Telephony Migration: Replaced legacy on-premises telephony with cloud-hosted solutions. Kubernetes Transition: Moved production to a containerized environment for scalability and reliability. Security Overhaul: Enforced consistent security controls across all platforms. Unified Portal: Deployed a single company-wide portal to streamline internal operations. The Results Delivered across a multi-year engagement from 2021 through 2024 and beyond: System Uptime: 99% reliability across global environments Administration: 100% centralization of user permissions across all offices Legacy Migration: 95% of systems transitioned to cloud-hosted environments Security Posture: 85% improvement across production environments Communication Efficiency: 60% improvement through modern telephony tools Cost Reduction: 40% decrease in infrastructure and maintenance costs ### Modernizing IT for a Global Life Sciences Leader The Client A global leader in life sciences and diagnostics, delivering advanced solutions across diagnostics, research, food safety, and environmental testing to researchers, scientists, and healthcare professionals worldwide. The Challenge Legacy systems within a hybrid Azure/AWS environment increasing management complexity and slowing performance. No standardized ITIL processes, negatively impacting service consistency and delivery. 24/7 global support demands across diverse time zones straining internal resources. Insufficient cybersecurity frameworks and disaster recovery planning to support expanding operations. The Solution FlairsTech deployed a comprehensive IT modernization strategy across all operations. End-to-End Service Desk: Centralized user and application support to improve resolution times. ERP Support: Dedicated L1 and L2 technical support for critical business systems. Cloud Optimization: Active management of Azure and AWS environments for performance and scalability. Cybersecurity and Compliance: Advanced threat detection, endpoint protection, and ITSM-based incident response. Disaster Recovery: SLA-driven recovery models and regular failover simulations. Multilingual 24/7 Support: Global coverage across multiple regions and languages. The Results First Response SLA: 99.7% maintained through optimized 24/7 staffing Resolution SLA: 99.5% with root-cause analysis preventing recurring incidents Monthly Request Resolution: 95% of incoming tickets resolved CSAT: 96%, an 11% improvement from the previous quarter Backlog: Oldest pending ticket reduced from several months to under two weeks ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_finance__accounting_outsourcing_company_2024_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_help_desk_service_2024_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_chat_support_services_company_2024_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_customer_support_outsourcing_company_2024_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/global_award_fall_2024.svg) ### Industry Recognitions - Official Awards Partner for Techbehemoths Awards - ISO 9001:2015 - ISO 27001:2022 - ISO 27001:2016 certification for Info Security - ISO 9001:2015 certification for Quality Management ## Packages ## About the Team ### Our Story Our Values: Innovation: We not only excel at performing required tasks but also  add creativity to all our projects. We enthusiastically deliver innovation. Talent: It’s all about the people. We engage and develop the most dedicated talent. We persevere to deliver the highest outcomes. Integrity is the foundation we build on. Excellence: We work hard to exceed expectations. We are responsive and flexible to help our customers achieve their business objectives. ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 10 - Overall Review Rating: 4.6 Last Updated: 2026-07-14T16:32:02Z ### Business Entity - Business Entity Name: Flairstech Inc. - Source: Government of Canada Federal Corporation Information - Jurisdiction of Formation: Canada - Date of Formation: June 21, 2018 - Status: Active - Last Updated: July 24, 2024 - ID: 1085306-2 ### Credit Report Results - International Credit Risk Assessment: Low Risk - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (4) ### Montréal, Canada (Headquarters) - 7140 Rue Albert Einstein, Suite 100-06, Saint Laurent, QC, H4S 2C1, Canada7140 Rue Albert Einstein, Suite 100-06 - Montréal, QC H4S 2C1 - Canada - 10 - 15 employees - Phone: 8772960878 ### Cairo, Egypt - 537 Nile Corniche St., Maadi - Cairo 4220101 - Egypt - 751 - 1000 employees - Phone: +202-2528-2524 ### Alexandria, Egypt - 6 Mohammed Bahaa Al Din Al GhouriEzbet Saad, Sidi Gaber - Alexandria 5373010 - Egypt - 151 - 200 employees - Phone: +202-2528-2547 ### Warszawa, Poland - Konstruktorska 11 - Warszawa 02-673 - Poland - 101 - 150 employees - Phone: +48-223-0038-17 ## Contact FlairsTech [Send a message](https://clutch.co/profile/flairstech) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/flairstech/) - [Facebook](https://www.facebook.com/flairstech/) - [Instagram](https://www.instagram.com/flairstech/)