Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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UndisclosedUndisclosed10 - 49Lake Hallie, WI
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See all 10 projectsGold Cross Answering Service is a telecommunications company providing 24/7 answering and dispatching services. Their clients appreciate their reliable and professional service, with over 90% of feedback highlighting effective communication and consistency. Reviewers often praise Gold Cross for their adaptability, prompt problem resolution, and ability to integrate seamlessly with client operations. Clients report significant improvements in customer service and operational efficiency.
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$25,000+Undisclosed10 - 49
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See all 14 projectsTreemont Consulting is a marketing agency specializing in email marketing and lead generation services. Their client feedback highlights a strong focus on effective communication, timely delivery, and the ability to generate actionable leads, with approximately 80% of clients expressing satisfaction with their results. Clients frequently commend their responsiveness and professionalism, with many noting improvements in customer engagement and business growth.
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
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$1,000+< $25 / hr10 - 49Denver, CO
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See all 1 projectsVonBridge Solutions is a virtual assistance and contact center service provider, specializing in administrative and operational support. With 100% positive feedback, clients commend their reliability, swift understanding of business needs, and effective communication. The company excels in managing tasks efficiently, ensuring smooth daily operations, and adapting to clients' needs.
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$1,000+< $25 / hr10 - 49
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See all 3 projectsDialify LTD is a customer support and lead generation company known for its exceptional service delivery in managing inbound and outbound communications. Reviews highlight their impressive first contact resolution, enhanced sales conversion rates, and improved customer satisfaction, with 100% of feedback being positive. Clients commend their responsiveness and problem-solving capabilities, attributing significant revenue growth and client retention to their efforts.
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$1,000+< $25 / hr250 - 999
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See all 2 projectsSystato is a technology solutions company specializing in automation, AI, and integration services. Receiving overwhelmingly positive feedback, with reviewers highlighting their prompt communication and skilled workforce, Systato exceeded client expectations by significantly improving operational efficiency. Notably, 100% of reviewers appreciated their ability to rapidly deliver customized solutions and enhance workflow, resulting in substantial time-saving and improved business outcomes.
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$1,000+< $25 / hr250 - 999
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See all 4 projectsExpert Mortgage Assistance is a company specializing in providing back office support for mortgage operations, including administrative and post-closing processes. They received positive feedback for their organized and reliable project management, with 100% of reviewers noting improvements in file organization and efficiency. Clients appreciated their understanding of mortgage workflows, although some suggested more detailed early-stage progress updates could enhance communication.
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$25,000+$25 - $49 / hr10 - 49Lagos, Nigeria
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See all 1 projectsHi-Deas Expedient Solutions Limited is an outsourced call center service provider. Overall feedback from the reviews is highly positive, with particular praise for their responsiveness and effective communication. Approximately 100% of reviewers highlight their ability to provide detailed data, which is crucial for informed decision-making in sectors such as fintech.
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$5,000+< $25 / hr50 - 249Medellín, Colombia
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See all 1 projectsOrigen BPO is a customer support services provider, specializing in help desk and customer support operations. Reviews indicate a strong positive perception, with 100% of feedback highlighting service improvement and effective collaboration. Clients appreciate their competence and the close connection maintained throughout engagements, with no notable areas for improvement mentioned.
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$5,000+$25 - $49 / hr10 - 49Phoenix, AZ
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See all 3 projectsB2B Only is a B2B telemarketing firm specializing in lead generation, appointment setting, and outreach for various industries, including financial services and logistics. Reviews consistently praise their professionalism, communication, and ability to surpass expectations, with 100% of reviewers expressing satisfaction. Their team is noted for its impactful project management and adaptability, achieving high success rates in lead conversion and client satisfaction.
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$1,000+< $25 / hr10 - 49
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See all 39 projectsFunel is a lead generation and marketing strategy company that provides comprehensive services, including SEO optimization, sales pipeline development, market research, and social media management. Reviews indicate a high level of satisfaction, with customers frequently praising Funel's strategic thinking and project management skills. Approximately 95% of reviews highlight their ability to meet project timelines and deliver measurable results, such as increased lead generation and brand awareness.
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$5,000+$25 - $49 / hr250 - 999
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See all 6 projectsNorthern Lights Technology Development is a software development company specializing in custom solutions such as hotel management systems, RPA software, MES systems, and WMS. The company consistently receives positive feedback, with 100% of reviewers praising their professional talent, effective communication, and problem-solving capabilities. Clients highlight their ability to streamline operations, improve efficiency, and provide reliable, high-quality services.
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$1,000+< $25 / hr250 - 999
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See all 1 projects247Digitize is a data entry service provider known for delivering high-quality work on time, with a professional attitude and effective workflow. Positive feedback is prevalent, with 100% of reviewers highlighting their impressive professionalism and receptiveness to feedback. The company exhibits a strong commitment to client satisfaction, particularly in the automotive industry.
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UndisclosedUndisclosed10 - 49Sharjah, United Arab Emirates
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See all 4 projectsContactopia is a lead generation and customer support company specializing in call outreach and communication solutions. The reviews highlight their effective project management, quality work, and exceptional communication, resulting in a 100% positive feedback rate. Clients appreciate their affordability, timely updates, and the ability to exceed expectations, with multiple reviewers noting fast and accurate service delivery.
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$1,000+< $25 / hr10 - 49Phoenix, AZ
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See all 3 projectsRemote Ops Solutions is a company specializing in virtual assistant services, particularly for social media outreach, email management, and administrative tasks. With a 100% positive feedback rate, clients highlight their strong project management, responsiveness, and excellent value for cost. Many reviewers appreciate their expertise in sourcing talent and willingness to collaborate closely with clients.
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$5,000+< $25 / hr10 - 49
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See all 2 projectsCall Bro LLC. is a customer support services company specializing in enhancing customer satisfaction and service delivery. The company received overwhelmingly positive feedback, with 100% of reviewers highlighting their effective project management, responsiveness, and tailored solutions. Notably, they achieved significant improvements for clients, such as a 25% increase in customer satisfaction and a 19.5% increase in service conversion rates.
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$1,000+$25 - $49 / hr10 - 49Crewe, England
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See all 1 projectsRevOps Finder is a B2B telemarketing firm known for its comprehensive approach to outbound telemarketing services. Their clients commend them for their responsiveness and ability to deliver projects on time and within budget. The reviews indicate a 100% satisfaction rate, highlighting their honesty and effective project management, with an emphasis on aligning messaging with client goals.
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$5,000+$25 - $49 / hr50 - 249Tianjin, China
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See all 4 projectsDevott Co., Ltd. is a consulting firm offering services in industry research, market analysis, and strategic planning, primarily within the Chinese market. Feedback from their clients is overwhelmingly positive, with 100% of reviewers highlighting their professionalism, dedication, and impactful industry knowledge. Clients specifically praise their cooperative and responsible approach and the high quality of in-country assistance.
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UndisclosedUndisclosed2 - 9Queens Park, Australia
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See all 1 projectsMatchboard is a company specializing in providing tailored call center solutions, with a strong emphasis on handling niche markets such as veterinary clinics. Reviewers consistently highlight their exceptional knowledge and professionalism, resulting in effective management of over 100 missed calls monthly. Matchboard's expertise is praised by 100% of reviewers, though some note the challenge of ensuring empathetic interactions with sensitive clients.
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$25,000+$50 - $99 / hr250 - 999Plymouth, MI
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See all 3 projectsLegalEase Solutions is a legal support and technology-enabled services provider specializing in legal research, contract analysis, and document preparation. Reviewers commend their professionalism, precision, and 95%+ on-time delivery rate, highlighting their ability to manage 50+ research requests efficiently. Approximately 75% workload reduction was noted, with 100% of reviewers mentioning their responsiveness and adaptability to changing priorities.
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
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See all 1 projectsMedical PA is a call center service provider specializing in handling phone calls and appointment scheduling for medical practices. Reviews indicate a high level of professionalism, with 100% of patients noting positive interactions. Clients appreciate the quick response times, typically within 10–15 minutes. However, there are occasional concerns about being put on hold without follow-up.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsLogin Services is a company specializing in transcription services, particularly related to financial documents. The overall feedback is exceedingly positive, with 100% of the reviewers lauding their communication and execution. Many customers emphasize their excellent response time and flexibility in managing projects efficiently. With ongoing partnerships lasting over a decade, Login Services is consistently praised for their high-quality work and ability to meet deadlines.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsElement Ops is a specialized data operations and AI integration company, providing services such as data collection, annotation, and CAD file creation. Their reviews highlight exceptional project management, high-quality deliverables, and an impressive culture fit, with 100% positive feedback emphasizing their superior performance and responsiveness compared to other BPOs.
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$1,000+< $25 / hr250 - 999Bradenton, FL
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See all 4 projectsPerfect Data Entry is a company specializing in back office services, helping businesses save time and reduce in-house work through efficient data entry and form processing. Overall, 100% of the feedback is positive, highlighting their ability to save clients significant amounts of time and money, improve organization, and enhance operational efficiency.
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$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
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See all 6 projectsScicom is a provider of customer service and support solutions with expertise in multilingual services and scalability. Their reviews highlight impressive flexibility, cultural alignment, and responsiveness, with 100% of feedback indicating successful project outcomes, such as cost savings and enhanced customer satisfaction. Reviewers consistently praise Scicom's professional and accommodating approach, with no reported areas for improvement.
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$1,000+$300+ / hr2 - 9London, England
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See all 27 projectsFriday Solved is a sales strategy consultancy specializing in building and optimizing sales pipelines and lead generation. Reviews consistently highlight their effective project management, with 100% of clients noting their communicative and adaptable approach. Clients appreciate their culture fit and alignment with company values, and 90% of reviewers praise their unique ability to integrate seamlessly with client teams while delivering measurable success.
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UndisclosedUndisclosed250 - 999Colombo, Sri Lanka
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See all 1 projectsInfomate is a company specializing in accounting and data entry services. They are highly rated for their quality and timely delivery, with 100% of reviewers highlighting their strong process orientation and proactive approach. However, there is a suggestion for improvement in communication skills. The company is also noted for its strong culture of integrity and commitment to empowering women and minorities.
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$1,000+Undisclosed250 - 999Lapu-Lapu City, Philippines
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See all 3 projectsJOYNO INC is a dynamic marketing services company offering comprehensive digital marketing, website design, and social media management. The reviews are overwhelmingly positive, with clients praising their creativity, professionalism, and effective communication. Approximately 100% of the reviewers highlighted their high-quality work and exceptional customer service, making them a highly recommended partner for marketing needs.
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$1,000+$25 - $49 / hr2 - 9Franklin, TN
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See all 9 projectsOutboundView is a lead generation and sales enablement company specializing in executing outbound sales strategies, including cold calling, email marketing, and multi-touch campaigns. Across reviews, clients consistently praise OutboundView for their effective project management and responsiveness, with 100% expressing satisfaction with their results. Notably, 83% of reviewers highlight the company's expertise in reaching hard-to-access markets and their ability to tailor strategies to specific business needs.
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UndisclosedUndisclosed250 - 999Kyiv, Ukraine
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See all 3 projectsSD Solutions is a recruitment and outsourcing firm specializing in custom recruitment, HR management, and offshore team building services. Across reviews, 100% of clients commend their responsiveness, individualized approach, and high-quality talent acquisition. The firm is noted for its tailored solutions and effective communication, though some suggest improved client management and resource options.
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$1,000+< $25 / hr10 - 49New York, NY
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See all 16 projectsRemoteReps247 is a lead generation company, as reflected in their reviews. The feedback is largely negative, with approximately 70% of reviews criticizing their lack of delivery, accountability, and transparency. However, 30% of reviews report successful lead generation and commend the company for responsiveness and effective project management, highlighting a disparity in client experiences.
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UndisclosedUndisclosed10 - 49Columbus, GA
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See all 6 projectsVoice Link of Columbus, Inc. is a call center service provider specializing in handling after-hours calls and providing remote call center services for healthcare companies. Reviews indicate a high level of satisfaction, with 100% of feedback being positive about their customer service, advanced technology platform, and responsiveness to changes. Clients highlight their accuracy and competitive pricing as notable strengths.
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UndisclosedUndisclosed10 - 49
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See all 4 projectsConversational is a professional answering and receptionist service company known for its prompt and polished call handling. With services that include bilingual support and Interactive Voice Response (IVR) systems, they have successfully facilitated business scaling for clients. The feedback is overwhelmingly positive, with 100% of reviewers highlighting their professionalism and ability to enhance client image. One suggestion for improvement is to develop a portal for easier access to call recordings.
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$5,000+< $25 / hr10 - 49Lucknow, India
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See all 3 projectsEkant Infotech Solution is a sales and lead generation company specializing in cold calling and social media optimization. Feedback from reviews indicates that 100% of clients are satisfied with their performance, noting their strong communication and timely delivery. Clients commend their ability to significantly increase job volume and their exceptional sales skills.
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$10,000+$100 - $149 / hr2 - 9
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See all 8 projectsSalesHoney is a lead generation and digital marketing company known for its strategic and effective approach to increasing sales pipelines. Across reviews, 100% of clients highlight the company's excellent project management skills and communication, with many noting significant improvements in lead quality and appointment setting. Clients appreciate SalesHoney's ability to tailor strategies to client needs, though some suggest expanding service offerings for greater versatility.
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$1,000+< $25 / hr50 - 249
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See all 11 projectsTaskDrive is a lead generation and data enrichment company, excelling in providing tailored sales support services. Across multiple reviews, they receive consistently positive feedback for their professionalism, adaptability, and effective communication, with approximately 90% of clients highlighting their timely delivery and strong project management. A recurring suggestion for improvement is the need for maintaining consistent account management.
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UndisclosedUndisclosed250 - 999Nürnberg, Germany
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See all 4 projectsSalescode is a professional sales development company specializing in lead generation, market expansion, and sales process optimization. Across various reviews, clients commend their strategic focus, work ethic, and effective communication, with 100% of reviewers noting no areas for improvement. Impressively, 75% of reviewers highlighted their cultural fit and alignment with company values.
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$1,000+< $25 / hr10 - 49Sofia, Bulgaria
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See all 2 projectsInfoSource Bulgaria Ltd is a data management and analysis company specializing in extracting and structuring information from financial and executive reports. The company is consistently praised for its cost-effectiveness, attention to detail, and responsive project management. Approximately 100% of reviewers highlighted their satisfaction with the quality of service and customer-focused approach.
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$1,000+< $25 / hr250 - 999
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See all 3 projectsHarris BPO is a back office service provider praised for its responsibility, seriousness, and credibility, offering services such as payroll, billing, data provision, and analytical reporting. All reviews are positive, emphasizing high-quality service and adaptability, with 100% of reviewers highlighting significant operational improvements and cost savings.
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$5,000+$25 - $49 / hr50 - 249Fullerton, PA
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See all 1 projectsPatient Connect is a customer support company specializing in call center services for healthcare sectors, including EHR scheduling. The company consistently receives positive feedback for its fast and professional support, with 100% of reviewers expressing satisfaction. Clients appreciate the efficient communication and alignment with company values, resulting in nearly zero missed calls and improved revenues.
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UndisclosedUndisclosed10 - 49Oakland, CA
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See all 5 projectsNuma, a communications solutions provider, offers services that enhance customer interaction through features like text messaging from business landlines and automated voicemail responses. Across various reviews, clients commend Numa for exceptional customer service and efficiency, with 100% of reviews highlighting their responsiveness and ease of integration. The solutions effectively address missed communications, leading to improved customer satisfaction and operational efficiency.
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$5,000+< $25 / hr50 - 249
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See all 1 projectsY-CON BPS is a business process outsourcing company specializing in customer interaction management, virtual sales optimization, and post-sale support. The company has received overwhelmingly positive feedback, with 95% of reviews highlighting its effective project management, quick adaptability, and significant improvements in customer satisfaction and sales metrics. Key achievements include a 40% reduction in cart abandonment and a rise in customer satisfaction scores from 4.1 to 4.8 out of 5.
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$1,000+< $25 / hr10 - 49Sycamore, IL
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See all 2 projectsRozlin Financial Group, Inc. is a debt collection agency that specializes in collecting uncollectable accounts for various businesses. Across their reviews, clients commend their high collection success rate, efficient communication, and responsiveness. Approximately 100% of reviewers noted positive outcomes in collection efforts, with suggestions for improvement mainly focusing on the need for more accessible online reporting tools.
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$1,000+< $25 / hr2 - 9
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See all 2 projectsReps Direct is a customer service outsourcing company that provides tailored support solutions, including customer service and data entry. The reviews highlight the company's ability to reduce client workload and enhance customer experience, with clients praising their reliability and ease of setup. Approximately 100% of the feedback is positive, emphasizing seamless integration and effective communication.
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Undisclosed< $25 / hr10 - 49
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See all 1 projectsElegance Outsource Pvt Ltd is a customer service support company known for their efficient call handling and operational cost reduction strategies. Approximately 90% of reviewers highlight their effective 24/7 service and responsive project management. While most feedback is positive, some suggest improvements in communication and flexible pricing models.
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$5,000+Undisclosed10 - 49
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See all 11 projectsUltB.io - Ultimate B2B Growth Partner is a lead generation and sales consulting company specializing in optimizing sales processes and outbound email marketing. Reviews indicate a 100% positive feedback rate, highlighting impressive project management, strategic thinking, and responsiveness. Many clients, about 75%, commend their data-driven approach and individualized services, while a few suggest enhancements in reporting and faster A/B testing implementation.
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$5,000+< $25 / hr50 - 249Taguig, Philippines
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See all 2 projectsCatalyst BPX is a business process outsourcing (BPO) company specializing in finance, operations, and marketing services. The overall feedback from their reviews is overwhelmingly positive, with clients praising their agility, proactive approach, and expertise. However, as a young company, there is room for growth in scaling and infrastructure development. Approximately 90% of reviewers highlight their strong customer-centric approach and value for cost.
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UndisclosedUndisclosed50 - 249Makati, Philippines
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See all 3 projectsConcert 8 Solutions Inc. is a Business Process Outsourcing (BPO) company that provides helpdesk and live chat support services. The firm received mixed reviews, with 67% positive feedback praising its professionalism, responsiveness, and effective communication. However, 33% of reviews raised serious concerns about unethical conduct and financial dishonesty.
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$1,000+$50 - $99 / hr10 - 49Crewe, England
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See all 5 projectsReveGro is a sales and marketing agency praised for its ability to support business growth, lead generation, and brand visibility. Approximately 75% of reviewers commend their professional service and successful outcomes, though 25% noted room for improvement in project management. Clients value ReveGro’s alignment with company culture and their strategic approach to marketing communications.
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UndisclosedUndisclosed50 - 249Edmonton, Canada
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See all 4 projectsConsentia Inc. is a records management company specializing in document digitization and secure disposal services. Reviews indicate high satisfaction, with approximately 75% of clients praising their excellent customer service, compliance expertise, and efficiency. Clients appreciate their tailored solutions and professionalism, resulting in successful project outcomes and a smooth workflow. Minor delays were noted but deemed insignificant in relation to overall project success.
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$1,000+< $25 / hr10 - 49Tallinn, Estonia
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See all 9 projectsDatarob is a lead generation and digital marketing company that specializes in creating customized contact databases, managing email and LinkedIn outreach campaigns, and providing strategic consulting. Overall feedback from their reviews indicates a strong emphasis on client satisfaction and adaptability, with 100% of reviewers highlighting their responsiveness and customer-oriented approach. Clients consistently praise Datarob's ability to meet their needs effectively, resulting in significant improvements in lead generation and client engagement.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.2/40.020/20 Reviews10/10 Clients & Experience7.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.3/40.018.6/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
34.8/40.019.4/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
34.1/40.020/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
33.6/40.019.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
33.5/40.016.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
33.4/40.020/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
32.9/40.019.4/20 Reviews8.3/10 Clients & Experience5.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
32.5/40.015.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32.4/40.019/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32.3/40.017/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
32/40.020/20 Reviews8.6/10 Clients & Experience3.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.9/40.015.8/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
31.9/40.017.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
31.3/40.016.4/20 Reviews9.8/10 Clients & Experience5.1/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
30.9/40.017/20 Reviews8.2/10 Clients & Experience5.7/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
Undisclosed< $25 / hr250 - 999West Hollywood, CA
Ability to deliver
30.8/40.017/20 Reviews9/10 Clients & Experience4.9/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
30.6/40.017/20 Reviews9.5/10 Clients & Experience4.1/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
34.5/40.020/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.5/40.017.4/20 Reviews8.9/10 Clients & Experience4.2/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999
Ability to deliver
30.4/40.017/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
30.4/40.016.2/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$25,000+Undisclosed1,000 - 9,999Sofia, Bulgaria
Ability to deliver
30.2/40.016.2/20 Reviews9.7/10 Clients & Experience4.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.